JP2002230642A - Unmanned reception terminal and unmanned reception system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To save the labor without impairing the convenience of user. SOLUTION: This unmanned reception terminal automatically obtains customer information from a radio card possessed by a user so as to realize a correspondence similar to the reception by a clerk.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an unattended reception terminal that receives services such as mail order sales, ticket and travel sales, loan and insurance applications, etc., in place of a clerk.

[0002]

2. Description of the Related Art In a conventional unattended reception terminal, the user receives customer information and identifies the customer by performing some information input operation such as touch panel operation or passing an ID card through a card reader.

[0003] In such an unattended reception terminal, since the customer cannot be identified until the user inputs information, there are the following problems as compared with reception by a clerk.

(1) Only a uniform response can be provided.

[0005] In the case of a clerk, various information is fetched and judged by the five senses when dealing with customers. As a result, an appropriate response can be made without the customer's instruction. For example, "visually impaired customers" are addressed only by voice, and "English speaking foreigners" are explained in English.

[0006] In the case of the conventional unattended reception terminal, the response method is not switched unless the user inputs some information. For example, the mode is switched to the voice-enabled mode by passing an ID card for the visually impaired, or the English mode is switched by pressing an “English” button on the touch panel.

[0007] Unless the user inputs information, no appropriate action is taken, so that the unattended reception terminal is not easy to use.

[0008] (2) If no application or purchase is made, no usage history remains.

[0009] Sales and service providers need not only application and purchase history. Even if it does not lead to an application or purchase, information such as visit history and product inquiries tend to be important judgment factors.

[0010] In the case of a clerk, for a customer who repeatedly visits a store and remembers his / her face, it is possible to judge when he / she came to the store and what kind of product he / she was interested in, and leave the record. .

[0011] In the case of the conventional unattended reception terminal, if the user makes an application, proceeds to the purchase process, and does not input information,
Since the customer information cannot be obtained, there is a drawback that the usage history does not remain if the application or purchase is not completed.

[0012] Therefore, instead of the attendant, mail order,
The unmanned reception terminal that accepts services such as selling tickets and travel, applying for loans and insurance, etc., was not as simple and convenient to use as the response by the staff, achieving the goal of labor saving. Although it is possible to do so, there is a problem that the convenience of the user is impaired, and as a result, the utilization rate is reduced.

[0013]

SUMMARY OF THE INVENTION It is an object of the present invention to provide an unattended reception terminal capable of saving labor without impairing user's convenience.

[0014] That is, an object of the present invention is to provide an unmanned reception terminal capable of realizing the same response as attendant reception by automatically acquiring customer information from a wireless card possessed by a user.

[0015]

According to the present invention, there is provided an unmanned reception terminal for receiving various services or merchandise purchases, comprising: an acquisition unit for acquiring a customer ID number from a wireless card possessed by the customer; Based on the registration means in which the information for accepting the purchase of the service or the product is registered and the information providing method corresponding to the ID number is registered, and based on the ID number obtained by the obtaining means, Output means for reading out the information providing method from the registering means, and outputting the information read out from the registering means when accepting the purchase of the service or the product based on the read out information providing method.

[0016]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, an unmanned reception system according to an embodiment of the present invention will be described with reference to the drawings.

This unmanned reception system is, for example, a mail-order sales reception system, and is a system for receiving an application for purchasing a service or a product by mail-order sales.

As shown in FIG. 1, this unmanned reception system includes an unmanned reception terminal 1,.
And a center (host computer) 3 connected via a dedicated line or public line 2. The unmanned reception terminals 1,... And the center 3 are connected to the LAN 4
May be connected to each other.

The center 3 is connected to the credit information center 5 via a dedicated line or a public line 2.

Thus, the unmanned reception terminals 1,... Can access (inquire) data (credit information, etc.) managed by another institution, ie, the credit information center 5, through the center 3.

The center 3 is composed of a server 6 and a database 7 composed of a hard disk. The database 7 has a product information table 7a in which information for accepting purchases of various services or products is registered, and includes a name, an age, a gender, an address, a use history, a product category of interest, and other children. The customer information table 7b in which customer information such as special notes such as information on the customer is registered based on the customer ID stored in the wireless card M described later, use frequency of the terminal for each customer, use of search history, etc. The history is constituted by a use history table 7c registered based on the customer ID.

As shown in FIG. 2, the unmanned reception terminal 1 has a control unit 11 for controlling the entire terminal, a display unit 12 having an information display screen such as a liquid crystal display with a built-in touch panel, and Handset 13 for contact
And a monitoring camera 14, an input unit 15 such as a keyboard and a pointing device, an audio output unit 16 such as a speaker, and a reader / writer 17 for wirelessly exchanging data with the wireless card M. The control unit 11 is connected to a LAN card 18 as a communication interface.
And data can be exchanged. The control unit 11 is connected to the dedicated line or the public line 2 by a communication interface (not shown).
And data can be exchanged. The control unit 11 includes a printer 19 such as a laser beam printer.
Is connected. The value of the wireless card M2 has a built-in memory Ma for data storage.
An ID number assigned to each customer is registered.

Next, various operations in the above configuration will be described.

First, selection of an information providing method tailored to a customer based on automatic detection of the customer will be described with reference to the flowchart shown in FIG.

For example, when a user (customer) having the wireless card M stands in front of the unmanned reception terminal 1, the unmanned reception terminal 1 detects the customer by an infrared sensor (not shown) or the like.
This detection signal is output to the control unit 11 (ST1). Thereby, the control unit 11 reads the ID number registered in the memory Ma of the wireless card M by the reader / writer 17 (ST2). The control unit 11 makes an inquiry to the server 6 of the center 3 using the ID number as a key (ST3).

Thus, the server 6 sends the customer information corresponding to the supplied ID number, such as name, age, gender, address, product category of interest, and other special items (visually impaired, elderly, children, foreign ) Is read out from the customer information table 7b of the database 7 (ST4), and returned to the unattended reception terminal 1 that has made the inquiry (ST5).

Thus, the control unit 11 of the unattended reception terminal 1 to which the detailed customer information has been returned is sent to the user according to the contents of the special remarks (visually impaired person, elderly person, child, foreigner). The combined information providing method is determined, and the method is automatically switched to the determined method (ST6).

For example, in the case of a visually impaired person, the description will be made only with the sound from the speaker 16. In the case of an elderly person, the screen of the display unit 12 is brightened, or the display font size of the display unit 12 is increased. In the case of children, make the guidance message plain. In the case of foreigners, we will respond in English.

Thereafter, based on the guidance by the information providing method, a reception process for the purchase of a service or a product is performed (ST7).

As a result, the I read by the unattended reception terminal
Using the D number as a key, detailed customer information (name, age, gender, address, usage history, etc.) can be obtained. Further, the user can take personalized measures without performing information input operations (information provision method). ) Can be received.

In the above example, the case where the customer information corresponding to the ID number is managed by the center 3 has been described. However, the present invention is not limited to this, and the unmanned reception terminal 1 may manage the customer information. In this case, as shown in FIG. 4, a database 20 having a customer information table 20a is provided on the unattended reception terminal 1 side.

In this case, the selection of the information providing method according to the customer based on the automatic detection of the customer will be described with reference to the flowchart shown in FIG.

For example, when a user (customer) having the wireless card M stands in front of the unmanned reception terminal 1, the unmanned reception terminal 1 detects the customer by an infrared sensor (not shown) or the like.
This detection signal is output to the control unit 11 (ST11). Thereby, the control section 11 reads the ID number registered in the memory Ma of the wireless card M by the reader / writer 17 (ST12). The control unit 11 stores the name, age, gender, address, product category of interest, other special items (visually impaired, elderly, children, foreigners) etc. as customer information corresponding to the ID number in the customer of the database 20. The information is read from the information table 20a (ST13).

Thus, the control unit 11 can control the special items (visually impaired, elderly, children, foreigners)
A method of providing information suited to the user is determined, and the method is automatically switched to the determined method (ST14).

For example, in the case of a visually impaired person, the description will be made only with the sound from the speaker 16. In the case of an elderly person, the screen of the display unit 12 is brightened, or the display font size of the display unit 12 is increased. In the case of children, make the guidance message plain. In the case of foreigners, we will respond in English.

Thereafter, based on the guidance by the information providing method, a reception process for the purchase of a service or a product is performed (ST15).

Thus, the user can receive a response (information providing method) tailored to the user without performing an information input operation.

That is, in addition to the normal reception mode, a voice guidance mode for the visually impaired, a font enlargement mode for the elderly, a simple message mode for the child,
It has a plurality of reception modes such as an English mode, and can be switched based on automatically acquired customer information.

Next, selection of an information providing method tailored to a customer based on automatic detection of the customer will be described with reference to the flowchart shown in FIG.

For example, when a user (customer) having the wireless card M stands in front of the unmanned reception terminal 1, the unmanned reception terminal 1 detects the customer by an infrared sensor (not shown) or the like.
This detection signal is output to the control unit 11 (ST21). Thereby, the control unit 11 reads the ID number registered in the memory Ma of the wireless card M by the reader / writer 17 (ST22). The control unit 11 makes an inquiry to the server 6 of the center 3 using the ID number as a key (ST23).

Thus, the server 6 sends the customer information corresponding to the supplied ID number, such as name, age, gender, address, product category of interest (gardening supplies, flower seeds, bulbs), and other special items (children). With parents, 50 every year
Database 7)
Is read from the customer information table 7b (ST24), and in accordance with the contents of the read customer information, a product keyword having a high probability of being purchased by the user is determined (ST25).
Product information is searched from the product information table 7a based on the determined product keyword (ST26). Server 6
Returns the retrieved product information to the unattended reception terminal 1 that has made the inquiry (ST27).

As a result, the control unit 11 of the unmanned reception terminal 1 to which the product information is returned automatically displays the product information tailored to the customer on the display unit 12 (ST28).

For example, for parents with children, information on children's clothes is displayed. For those who enjoy gardening, information on gardening supplies, flower seeds, and bulbs is displayed. A gift guide of 5,000 yen is displayed to the person who is present.

As a result, in the unmanned reception terminal 1, when searching for product information from the product information table 7a of the database 7 of the center 3, a product keyword having a high probability of being purchased by the user based on the customer's ID number is used. Thereby, the product information tailored to the customer can be automatically displayed.

As described above, in the system in which the merchandise information is centrally managed by the database 7 of the server 6 on the center 3 side, the center 3 is obtained from the ID number of the unattended reception terminal 1.
The unattended reception terminal 1 receives and displays only the resulting product information. This makes it possible to provide services and product information suitable for the user according to the automatically acquired customer information.

In the system in which the unattended reception terminal 1 stores the product information on a local storage device, the unattended reception terminal 1 is realized.

In the above example, the customer information corresponding to the ID number and the merchandise information are managed by the center 3, and the judgment of the merchandise keyword having a high probability of purchase based on the customer information and the search of the merchandise information by the merchandise keyword are performed. The case where the processing is performed by the server 6 of the center 3 has been described. However, the present invention is not limited to this. The unattended reception terminal 1 manages the customer information corresponding to the ID number and the merchandise information. The determination of the high product keyword and the search for the product information using the product keyword may be performed on the unmanned reception terminal 1 side. In this case, as shown in FIG. 4, a database 20 for registering product information and customer information is provided on the unmanned reception terminal 1 side.

Next, the input processing at the time of product purchase and application acceptance will be described with reference to the flowchart shown in FIG.

For example, now, when purchasing a product or receiving an application,
That is, based on the display contents of the product information for various services or products supplied from the server 6 of the center 3 on the display unit 12 (ST31), when a service or product to be purchased is selected (ST32), the control unit 11 An inquiry is made by transferring the ID number registered in the memory Ma of the wireless card M read in advance by the reader / writer 17 and the information indicating the service or product to be purchased to the server 6 (ST33).

Thus, the server 6 stores the purchase application data of the service or the product to be purchased in the database 7.
(ST34). Further, the server 6 reads the name, age, gender, address, product category of interest, other special items, and the like as customer information corresponding to the supplied ID number from the customer information table 7b of the database 7 (ST35). Data necessary for the purchase application is extracted from the customer information, and is additionally stored in the purchase application data (ST36). For example, the name and address in the customer information are additionally stored in the purchase application data.

Next, the server 6 returns the purchase application data to the unattended reception terminal 1 which has made the inquiry (ST).
37).

Thus, the control unit 11 of the unattended reception terminal 1 to which the purchase application data has been returned is automatically displayed on the display unit 12 by the purchase application data in which the name and address of the customer as the sender information are set in advance. Display (S
T38).

Thereafter, by inputting other data, the purchase application data is completed and transmitted to the server 6, thereby ending the purchase application processing.

Thus, when a purchase or an application is accepted, data that can be determined from the customer information is automatically displayed in the input field, so that the number of input operations by the user can be reduced.

Also, by registering a list of destinations for previously accepted applications in the customer information as destination information, the unattended reception terminal 1 to which the purchase application data is returned is registered. The control unit 11 may display a list of destinations so that the destinations can be selected.

In the above example, the case where the customer information corresponding to the ID number is managed by the center 3 is described. However, the present invention is not limited to this, and the customer information corresponding to the ID number is managed by the unattended reception terminal 1 side. You may make it. In this case, as shown in FIG. 4, a database 20 for registering customer information is provided on the unattended reception terminal 1 side.

Next, a description will be given, with reference to the flowcharts shown in FIGS. 8 and 9, of the interruption process in the middle of the purchase or application of a product.

For example, at the time of product purchase and application acceptance,
That is, based on the display contents of the product information for various services or products supplied from the server 6 of the center 3 on the display unit 12 (ST41), when the service or product to be purchased is selected (ST42), the control unit 11 An inquiry is made by transferring to the server 6 the ID number registered in the memory Ma of the wireless card M read in advance by the reader / writer 17 and the information indicating the service or product to be purchased (ST433).

Thus, the server 6 stores the purchase application data of the service or the product to be purchased in the database 7.
(ST44). Also, the server 6 reads the name, age, gender, address, product category of interest, other special items, etc. as customer information corresponding to the supplied ID number from the customer information table 7b of the database 7 (ST45). Data necessary for the purchase application is extracted from the customer information, and additionally stored in the purchase application data (ST46). For example, the name and address in the customer information are additionally stored in the purchase application data.

Next, the server 6 returns the purchase application data to the unattended reception terminal 1 which has made the inquiry (ST).
47).

Thus, the control unit 11 of the unattended reception terminal 1 to which the purchase application data has been returned is automatically displayed on the display unit 12 by the purchase application data in which the name and address of the customer as the sender information are set in advance. Display (S
T48).

In this state, if the information to be separately input, such as destination information, is unknown, or if interruption is instructed without time, the control unit 11 indicates the processing contents (interruption contents) up to this point and the interruption. The information is registered in the memory Ma of the wireless card M by the reader / writer 17 (ST49).

Then, the user (customer) having the wireless card M in which the content of the interruption is registered is sent to the unattended reception terminal 1.
Stands, the unmanned reception terminal 1 detects the customer by an infrared sensor (not shown) or the like, and outputs a detection signal to the control unit 11 (ST50). Thereby, the control unit 11 reads the contents of the interruption and the information indicating the interruption registered in the memory Ma of the wireless card M by the reader / writer 17 (ST5).
1). As a result, the control unit 11 reproduces the state up to the previous interruption based on the processing contents (interruption contents) up to the previous interruption point registered in the memory Ma of the wireless card M by the reader / writer 17 (ST52), It is possible to shift to input processing from this state.

Thereafter, by inputting other data, the purchase application data is completed, and the data is transmitted to the server 6, thereby completing the purchase application processing (ST53).

As described above, when the user interrupts the process in the middle of the application, the unattended reception terminal 1 automatically writes and saves the current state in the memory Ma of the wireless card M owned by the user.

The next time the user visits, the last state is automatically reproduced by using the data read from the memory Ma of the wireless card M, and the subsequent operation can be accepted.

Thus, when the user interrupts the processing, the current state is automatically stored in a storage medium such as a wireless card, and when the user resumes the processing, the current state is automatically read and the subsequent processing is accepted. is there.

Also, the user can purchase the unattended reception terminal 1,
Even in the case where the application has not been made, the terminal usage history and the product search history of the user are accumulated and transmitted to the center 3 in response to a request.

Thus, the center 3 registers the user's terminal use history and the product search history in the use history table 7c.

As a result, the store visit history can be obtained only by the user standing in front of the unattended reception terminal 1.

Also, even if the user does not sign up,
Product search history can be obtained and customer information can be collected.

When the unattended reception terminal 1 automatically detects a customer, the unattended reception terminal 1 accesses data managed by another institution via the center 3 and inquires of customer information. As a result, the security function is automatically realized from the obtained information.

Further, the user is referred to the credit information, and if the user has a problem, a measure for stopping the handling is taken.

In addition, the stolen information is queried, and if the ID card has been notified of the theft, a photograph of the user is automatically taken and a security officer is notified.

As a result, the security information is implemented by referring to the automatically read customer information for credit information or theft information.

As described above, in the unmanned reception terminal that receives various applications, customer information is automatically read from the wireless card possessed by the user, and the service corresponding to the customer is provided and the usage history is stored. .

That is, the unattended reception terminal automatically obtains customer information from a wireless card possessed by the user, thereby realizing the same response as reception by a clerk.

Thus, labor saving can be achieved without impairing user convenience.

[0079]

As described above in detail, according to the present invention, it is possible to provide an unmanned reception terminal capable of saving labor without impairing user's convenience.

That is, the present invention can provide an unmanned reception terminal capable of realizing the same correspondence as a receptionist by automatically acquiring customer information from a wireless card possessed by a user.

[Brief description of the drawings]

FIG. 1 is a diagram showing a schematic configuration of an unmanned reception system for explaining an embodiment of the present invention.

FIG. 2 is a block diagram illustrating a schematic configuration of an unmanned reception terminal.

FIG. 3 is a flowchart for explaining selection of an information providing method tailored to a customer based on automatic detection of the customer.

FIG. 4 is a block diagram showing a schematic configuration of an unmanned reception terminal.

FIG. 5 is a flowchart for explaining selection of an information providing method tailored to a customer based on automatic detection of the customer.

FIG. 6 is a flowchart for explaining selection of an information providing method tailored to a customer based on automatic detection of the customer.

FIG. 7 is a flowchart for explaining an input process when a product is purchased and an application is accepted.

FIG. 8 is a flowchart for explaining interruption processing in the middle of purchasing or applying for a product.

FIG. 9 is a flowchart for explaining interruption processing in the middle of purchasing or applying for a product.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 ... Unattended reception terminal 2 ... Dedicated line or 3 ... Center 4 ... LAN 6 ... Server 7 ... Database 7a ... Product information table 7b ... Customer information table 7c ... Usage history table

Claims (13)

[Claims] An unattended reception terminal for receiving purchases of various services or products, an obtaining means for obtaining a customer ID number from a wireless card possessed by the customer, and an acceptance unit for receiving purchases of the services or products. The information providing method is registered and the information providing method is registered corresponding to the ID number. The information providing method is read from the registering means based on the ID number acquired by the acquiring means. An unattended reception terminal, comprising: output means for outputting information for receiving the purchase of the service or the product read from the registration means based on the read information providing method. 2. The method according to claim 1, wherein the information providing method is to explain only a voice to a visually impaired person. 2. The unattended reception terminal according to claim 1, wherein the message is an explanation in English for foreigners. 3. An unattended reception system comprising an unattended reception terminal for accepting an application for purchase of various services or products and a center connected to the unattended reception terminal via a communication line, wherein the unattended reception terminal comprises a customer Acquiring means for acquiring an ID number of a customer from a wireless card possessed by the user, first transmitting means for transmitting the ID number acquired by the acquiring means to the center, and responding to the transmission by the first transmitting means. Output means for outputting information when receiving the purchase of the service or the product to be supplied, wherein the center has registered the information when receiving the purchase of the service or the product, and Registration means for registering an information providing method corresponding to the ID number, and an ID number supplied from the unattended reception terminal Based on,
Reading means for reading an information providing method from the registering means; and information for accepting purchase of the service or product read from the registering means based on the information providing method read by the reading means. An unattended reception system, comprising: a second transmission unit that transmits data to an unattended reception terminal. 4. The method according to claim 1, wherein the information providing method is to explain only a voice to a visually impaired person. 4. The unmanned reception system according to claim 3, wherein the message is a description in English for a foreigner. 5. An unmanned reception terminal for accepting an application for purchase of various commodities, an acquisition unit for acquiring a customer ID number from a wireless card possessed by the customer; A registration unit in which different product keywords are assigned and registered, and customer information indicating the characteristics of the customer corresponding to the ID number is registered. Based on the ID number acquired by the acquisition unit, Determining means for reading customer information from the registering means, determining a product keyword having a high probability of being purchased by the customer from the read customer information; reading from the registering means the product information based on the product keyword determined by the determining means; An unmanned reception terminal, comprising: 6. The method according to claim 5, wherein the customer information includes name, age, gender, address, use history, product category of interest, and other special items such as having children. Unattended reception terminal described. 7. An unmanned reception system comprising an unattended reception terminal for accepting purchase applications for various products and a center connected to the unmanned reception terminal via a communication line, wherein the unmanned reception terminal is owned by a customer. Acquisition means for acquiring the customer's ID number from the wireless card to be transmitted, first transmission means for transmitting the ID number acquired by the acquisition means to the center, and a response to the transmission by the first transmission means. Output means for outputting product information at the time of accepting the purchase of the product. The center stores the product information for the various products and the product information with different product keywords attached to them. Registering means for registering customer information indicating the characteristics of the customer corresponding to the ID number; Based on the ID number,
First reading means for reading customer information from the registration means; determining means for determining a product keyword having a high probability of being purchased by the customer from the customer information read by the first reading means; A second reading unit for reading the product information based on the product keyword from the registration unit, and a second reading unit for transmitting the product information read from the registration unit by the second reading unit to the unmanned reception terminal. An unmanned reception system comprising transmission means. 8. The method according to claim 7, wherein the customer information includes name, age, gender, address, use history, product category of interest, and other special notes such as having children. Unattended reception system described. 9. An unattended reception terminal for accepting an application for purchase of various services or products, an acquisition unit for acquiring a customer ID number from a wireless card possessed by the customer, and output information for the various services or products registered. Registering means for registering customer information indicating characteristics of the customer corresponding to the ID number; output means for reading and outputting the output information registered in the registering means; Reading means for reading customer information from the registration means based on the ID number obtained by the obtaining means at the time of applying for the purchase of the service or the goods with respect to the output information output by the means; Sometimes, information necessary for a purchase application other than the customer information read by the reading means is set. An unmanned reception terminal, comprising: setting means; and application means for applying for the service or product purchase based on the information set by the setting means and the customer information read by the reading means. . 10. An unattended reception system comprising an unattended reception terminal for accepting an application for purchase of various services or products and a center connected to the unattended reception terminal via a communication line, wherein the unattended reception terminal comprises: A first output unit that outputs output information for various services or products supplied from the center; a selection unit that selects a service or a product to be purchased based on the output information from the first output unit; Acquiring means for acquiring the customer's ID number from the wireless card possessed; first transmission for transmitting to the center information indicating the ID number acquired by the acquiring means and the service or product to be purchased selected by the selecting means; Means, and the service to be purchased provided in response to the transmission by the first transmitting means. Comprises second output means for outputting the application content of the product, and second transmission means for transmitting an application instruction in the output content of the second output means to the center. Registering means for registering the output information for the service or the product of the customer and registering customer information indicating the characteristics of the customer corresponding to the ID number; and reading the output information registered in the registering means. A third transmitting means for transmitting to the unmanned reception terminal, and an I supplied in response to the transmission by the third transmitting means.
Reading means for reading customer information from the registration means based on the D number; generating means for generating the supplied service or product application using the customer information read by the reading means; A fourth step of transmitting the contents of the application for the service or product to be purchased generated by the generating means to the unmanned reception terminal;
And an accepting means for accepting an application for purchasing the service or the product according to an application instruction supplied in response to the transmission by the fourth transmitting means. 11. The customer information includes a name, an age, a gender,
11. The unmanned reception system according to claim 10, wherein the system is an address, a telephone number, a mail address, and the like. 12. An unmanned reception terminal for accepting an application for purchase of various services or products, an output unit for outputting output information for various services or products, and the service or product based on the output information from the output unit. Setting means for setting various information necessary for the purchase application at the time of the purchase application, and interruption of the purchase application when the setting information is interrupted in the course of setting various information required for the purchase application. Registration information for registering the information shown and the setting contents up to the middle of the purchase application set by the setting means in the wireless card held by the customer; information indicating the interruption of the purchase application and purchase from the wireless card held by the customer Acquisition means for acquiring the setting contents up to the middle of the application, and midway through the purchase application acquired by this acquisition means An automatic reception terminal, characterized in that the settings have anda resuming resuming unit by outputting by the output means in. 13. An unmanned reception terminal for accepting an application for purchase of various services or products, a registration unit in which output information for the purchase of the service or the product is registered, and an output information registered in the registration unit. Searching means for searching; output means for reading and outputting the output information searched by the searching means from the registration means; selecting means for selecting a service or a product to be purchased based on the output information from the output means; Receiving means for receiving an application for the purchase of the service or the product based on the content selected by the selecting means; obtaining means for obtaining a customer ID number from a wireless card possessed by the customer; When the processing is completed before accepting the application, the customer's I
A processing unit for registering, in the registration unit, a use frequency, a search history of the search unit, and the like corresponding to the number.