JP2002230155A - Consultation system utilizing internet - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a consultation system by which a consultation requester can inexpensively ask an expert consultant of each field from anywhere anytime, a consultation office can extend a service area and increase earnings and a consultant can shorten time spent in commuting, reduce a traffic cost, increase operation time, and execute quality interviews. SOLUTION: In the consultation system utilizing the Internet, a consultation requester 1 successively retrieves the index 19 of a question and answer database 7 from Internet terminal equipment, selects intended standard question sentence 3, answer sentence 4, related calculation expression 6, and reference data 5, and when the intended standard question sentence 3 can not be retrieved, selects an optimum consultant 15 from a consultant's expert field data 12 stored in a consultant connection database 11, decides the probability of consultation work on the basis of a consultant's schedule 14, immediately connects his (or her) own terminal equipment to the terminal equipment connection point 13 of the optimum consultant 15, and simultaneously links a calculation expression 2 for a related consultation and reference data 9 for the consultation to attain quality consultation on the screens of mutual terminal units.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

TECHNICAL FIELD The present invention relates to laws, insurance, pensions,
In any field such as home, tax, management, finance, real estate, education, etc., between consultation applicants, counselors, and consultation offices at remote locations, anytime, anywhere via Internet terminal or Internet portable terminal However, a consultation system that allows you to consult anything easily.

[0002]

2. Description of the Related Art When knowledge required for daily life is required at home, conventionally, the location of specialists in each required knowledge field is investigated, questions are made via telephone and facsimile, and furthermore, individual In order to obtain detailed knowledge, it was necessary to go to the office where the expert belongs. For this reason, general office workers often take holidays in addition to consulting fees and transportation expenses. On the other hand, even in the office, one specialist consultant needs a long-term response to one consultation applicant, and its operation rate is low, and it is very difficult to improve. In addition, applicants for consultation are generally constrained by travel time, and customers from far distances cannot expect much, and therefore cannot expect a dramatic increase in income. Furthermore, the consultants who belong to the office are not always the best specialists for all the questions of the applicants for consultation. In addition, the counselor generally works in a predetermined office, and often spends his / her commuting time and transportation expenses. On the other hand, in consultation work with a questioner, there is a lot of manual work such as calculation work, reference material reference, and document creation work in accordance with the contents of the question, and work efficiency has not been improved.

[0003]

The disadvantages of the prior art are described as follows. (1) Applicants for consultation ・ It is difficult to consult anytime, anywhere.・ It is difficult to find a professional counselor and it is difficult to obtain appropriate answers. -Individual questions can be very costly.・ Explanation is professional and it is difficult to obtain easy-to-understand answers. (2) Consulting offices:-It is difficult to increase income by expanding service areas.・ It is difficult to improve the utilization rate of consultants.・ It is difficult to always secure the best counselor for questions.・ It takes time to make the explanation to the questioner easy to understand.・ It is difficult to expand service hours. (3) The counselor ・ It is difficult to deal with the consultation applicant at any time and from any place.・ It is difficult to increase operating hours and increase income.・ Commuting time and transportation expenses are burdensome.・ It is burdensome to make the explanation to the questioner easy to understand. The present invention has been made to solve these disadvantages.

[0004]

SUMMARY OF THE INVENTION The present invention relates to a question and answer database for providing answer sentences, reference materials, calculation materials, and the like corresponding to questions of a consultant via a terminal connected to the Internet, and a question and answer data. If the question cannot be answered due to lack of information, the optimal counselor who can respond is selected from the counselor connection database, and a function is provided to immediately connect to the counselor terminal and enable interviews.
A function of displaying the MAIL number on the consultation applicant terminal;
By providing a function for the counselor to record questions and answers after the interview and to input and update the question and answer database via the Internet and a function for the consultant to easily use reference materials and related calculation materials at the time of interviews, The consultant can easily ask a wide range of questions at any time and from any location, and the consultant can respond to the consultant at any time and from any location and provide easy-to-understand explanations, further improving the operation rate of interview work A consultation system that can use the Internet.

[0005]

DESCRIPTION OF THE PREFERRED EMBODIMENTS (1) Consultation Form Using Question and Answer Database The consultation applicant 1 opens an Internet consultation homepage from a home Internet terminal or a moving Internet portable terminal, and an index 19 of a desired question area.
The search is sequentially performed, and the intended standard question sentence 3 stored in the question and answer database 7 is selected and clicked. The corresponding question 4 is attached to the standard question 3 and is displayed on the terminal screen of the consultant 1. If the user wants to know the basis of the answer 4, reference data 5 linked to the answer 4 is displayed. Also, when it is necessary to input the individual data 8 of the consultant 1 in the selected answer 4, if an additional input is made, it is automatically processed by the calculation formula 6 linked to the answer 4 and the consultant The calculation data 10 unique to 1 is displayed.

(2) Form of direct interview with a consultant Even if the consultant 1 sequentially searches the index 19 of the desired question field from the home Internet terminal or the moving Internet portable terminal, the intended standard When the question 3 cannot be found, the index 1 searched by the consultant 1 in the consultant connection database 11 immediately.
At the same time as selecting the optimal counselor 15 based on the counselor specialty data 12 linked to 9, the possibility of consultation work is determined based on the counselor schedule 14 that is constantly managed, and if possible, the terminal of the optimal counselor 15 or The consultation applicant 1 terminal is automatically connected to the terminal connection point 13 of the portable terminal. As a result, the optimal consultant 15 is immediately called, and an interview with the terminal becomes possible. If the absence of the connection is detected by detecting the connection destination of the optimal counselor 15, the F
The AX / E-MAIL number 17 is displayed on the terminal of the consultant 1, and the consultant 1 creates and sends a question sentence. After a certain period, the answer sent by FAX / E-MA from the optimal consultant 15
It is sent to the consultation applicant 1 via the IL.

[0007] (3) Interview work by the counselor The optimal counselor 15 asks the interviewer if an interview request is received from one terminal of the applicant who wants to consult the Internet terminal with a camera at home or the mobile terminal with a camera while moving. Consultation while displaying your face on the terminal screen of. Further, the reference material 9 for the interview linked to the index 19 of the question area is extracted from the question and answer database 7 and displayed on the terminal 1 of the applicant for consultation, thereby further assisting the understanding of the requester. When the questioner-specific calculation data is required, the relevant interview calculation formula 2 is extracted, processed according to the individual information of the questioner, and displayed to the questioner. Similarly, when a question is received from the candidate 1 via FAX / E-MAIL, the relevant interview calculation formula 2 and reference material 9 for interview are searched from the question and answer database 7 to prepare an answer sentence. E-MAI
It is sent to the consultation applicant 1 via L.

(4) Updating of the Question-and-Answer Database The interviews or discussions between the applicant 1 and the optimal consultant 15 or the questions and answers by FAX / E-MAIL are fixed by the optimal consultant 15 after the work is completed. And added to the index and added to the question and answer database 7 via the Internet. As a result, similar questions from the next time will not go through the optimal consultant 15,
It will be a consultation form for database use.

(5) Billing system The consultation applicant 1 opens the Internet consultation homepage from the terminal, searches sequentially from the desired question area index 19, and reaches the desired standard question 3 and answer 4 or is optimal. Interview or FAX / EM with counselor 15
When a question-and-answer session is performed by AIL, a billing system attached to the consultation system is activated, and a predetermined fee is charged to each of the consultation applicants 1 via the Internet. The billing system is adopted according to the target user, such as a contract system, a telephone number system, and a credit card system.

(6) Information Provision / Advertisement Display The operator of the consultation system appropriately provides the latest information or advertisement in each field as needed.

[0011]

[Effects of the Invention] (1) Everyone such as the elderly, housewives, students, and commuters, and professional counselors in all fields such as law, insurance, pension, home, tax, management, finance, real estate, education, and home Internet terminals The question-and-answer database can be used at any time and from any place via a mobile device or an Internet portable terminal at a low cost. As a result, those who wish to ask a question can find the location of a professional consultant, save time at a specific consulting office, and do not have to go to travel expense.

(2) The professional counselor can consult with a consultant at any time via a home Internet terminal or an Internet portable terminal. As a result, it is possible to open up from the conventional office work, save commuting time, improve the occupancy rate, and increase income. Also, at the time of the interview, the user's face, explanatory materials, calculation processing simulation, and the like are displayed on the screen of the questioner terminal, so that the explanation can be easily understood.

[0013] (3) Since the counselor who belongs to the consultation office works from home, the equipment can be reduced, the service area can be expanded, and the service time can be extended. Since the counselor works from home, it is easy to secure excellent specialized counselors such as elders and housewives. Because of the use of the Internet, business promotion will be facilitated by website advertisements.

[0014]

[Brief description of the drawings]

FIG. 1 is a flowchart showing an information processing procedure according to the present invention.

FIG. 2 is a schematic configuration diagram of an Internet consultation system according to the present invention.

[Explanation of symbols]

 1 ··· Applicant for consultation 2 ··· Calculation formula for interview 3 ···· Standard question text 4 ··· Answer text 5 ··· Reference material 6 ··· Calculation formula 7 ···・ Question and Answer Database 8 ・ ・ ・ ・ ・ ・ Individual Data 9 ・ ・ ・ ・ ・ ・ Reference Materials for Interviews 10 ・ ・ ・ ・ Calculation Materials 11 ・ ・ ・ ・ ・ ・ Database for Consultant Connection 12 ・ ・ ・ ・ Data for Expert Field of Consultant 13 ・ ・ ・· Terminal connection point 14 ··· Consultant schedule 15 ··· Optimal consultant 16 ··· Terminal connection 17 · · · FAX · E-MAIL number 18 · · · · Consultant terminal model 19 · · · ··index

Claims (5)

[Claims] 1. An index (1) corresponding to a question of a consultant (1) via a terminal connected to the Internet.
According to 9), the standard question (3) and answer (4) in the searchable question and answer database (7) and the standard question (3) and answer ( If 4) is absent, consultant specialty data (12) in the consultant connection database (11) immediately linked to the index (19) searched by the consultant applicant (1),
Counselor terminal model (18), terminal connection point (1
3) With reference to the consultant schedule (14), etc., select the optimal consultant (15) capable of responding to the question, and change the terminal of the consultant applicant (1) to the Internet terminal of the optimal consultant (15). A consultation system using the Internet, which has a function of immediately connecting to the Internet (16). 2. When connecting (16) the terminal of the consultant applicant (1) and the terminal of the optimal consultant (15), when the connection destination is detected and the absence of the consultant is sensed, the database of the consultant connection database (11). FAX / E-MAIL number (1)
7. A consultation system using the Internet, characterized in that the consultation system has a function of displaying 7) on the Internet connection terminal of the consultant applicant (1). 3. The optimal consultant (15) is a consultant (1)
Q & A with the standard question (3) and answer (4)
A consultation system using the Internet, which has a function of recording the data in a format, adding an index to the recorded data, inputting the data to a question-and-answer database (7) via an Internet connection terminal, and updating the database. When a consultation candidate (1) consults using a question and answer database (7), a corresponding index (1) is used.
Reference data (5) explaining the basis of the answer linked to the standard question sentence (3) corresponding to 9) and the answer sentence (4), and the individual data (8) in the calculation formula (6) also linked. A consultation system using the Internet, which has a function of obtaining a calculation material (10) that is processed by inputting. 5. A consultation reference material (9) directly linked to an index (19) of the question and answer database (7) searched by the consultation applicant (1) when the optimal consultant (15) conducts an interview. Utilizes the Internet characterized by having a function that can refer to the interview formula (2), which can be calculated and processed based on the individual information of the applicant (1), and has a function that can be displayed on the terminal screen of the applicant (1). Consultation system.