JP2002230146A - Realizing method of translation and proofreading service of electronic mail document, its system, server, recording medium in which its program is recorded and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To realize translation and proofreading service by which security protection is enabled and with easy procedures about an electronic mail document to be exchanged over countries via a communication network. SOLUTION: A server 10 of a translation and proofreading service agency, a translation and proofreading worker and a transmitter/receiver of an electronic mail are connected together via the communication network, the server 10 is provided with a means to receive the electronic mail document described based on a language, a business custom, culture and laws, etc., of a country on the transmitting side from the transmitter and to cipher confidential information in the electronic mail document, a means to select a worker to translate and proofread the electronic mail document from the transmitter based on a language, a business custom, culture and laws, etc., of a country on the receiving side, a means to transmit the electronic mail document with the ciphered confidential information to the selected worker and to receive the translated and proofread electronic mail document and a means to decode the ciphered confidential information in the translated and proofread document and to transmit it to the receiver.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a translation proofreading service for e-mail documents exchanged across countries via a communication network, and more particularly, to a translation proof service provided between a sender and a recipient. The present invention relates to a technology for providing a service for translating and proofing an e-mail document described based on a language, a business custom, a culture, a law, and the like based on a language, a business custom, a culture, a law, and the like of a receiving country.

[0002]

2. Description of the Related Art Conventionally, an e-mail document (international e-mail) exchanged between countries is exchanged between a sender and a recipient by translating the document mainly into English or the like.
The sender of the e-mail document pays the translation service provider for a translation request, and the resulting translated e-mail body is sent to the recipient without a relay by the sender. I have.

[0003]

With the conventional machine translation technology, there is a limit to the translation that can be performed semantically, even though it is possible to analyze from the diversity of the original text to the analysis of the context. Also, automatic translation that takes into account the culture, business customs, laws, etc. of the partner country that the original text author does not know has not been realized.

[0004] For this reason, translations that take into account culture, business customs, laws, and the like must be either hired by a translation expert or outsourced to a business having a translation expert. However, labor costs for hiring a translation expert or procedures for receiving orders and deliveries to translation companies occur, so the use of small orders does not greatly promote utilization.

The present invention has been made to solve such a problem, and an object of the present invention is to realize a translation proofreading service for an e-mail document which has a high translation efficiency even for a short document and has a simple procedure. .

Another object of the present invention is to prevent leakage of confidential information contained in an e-mail document from a translation proofreader and to realize a highly reliable translation proofing service for an e-mail document. .

[0007]

SUMMARY OF THE INVENTION The present invention resides between a sender and a recipient of an e-mail document exchanged across countries via a communication network. Receives an e-mail document described based on culture, law, etc., and sends the e-mail document to a remote worker via a communication network, and receives the language, business customs, culture, law, etc. of the receiving country The main feature is that a translation / proofreading is requested based on the E-mail, and the translated and corrected e-mail document returned from the worker is transmitted to the intended recipient.

Further, the present invention requests the operator to translate and proofread confidential information in an e-mail document by converting the confidential information in the e-mail document to a worker. The main feature is that the decryption is transmitted to the receiver.

[0009]

FIG. 1 shows a conceptual diagram of a system for realizing an electronic mail document translation proofreading service according to the present invention. In the figure, A is a business entity that provides e-mail document translation and proofreading services via a communication network, B1
Is a translator who translates e-mail documents, B
2 is a proofreader who proofreads the contents of the e-mail document based on the culture, business customs, and laws of the recipient's country, C is the recipient of the e-mail document, D is the sender of the e-mail document, and E1 is the recipient C The cultural spheres 1 and E2, which have the same culture such as language, business custom, and law, belong to the language, business custom,
It is a cultural area 2 that shares the same culture as law.

The translation proofreading service provider A has an electronic mail document transfer function, confidential matter (proper noun), date / date / time /
Abbreviation / restoration function of numerical value, etc.), e-mail analysis / distribution function, e-mail translation / proofing service beneficiary (customer) customer registration DB 111, translation worker / proofreader worker registration DB 112, process management It holds and operates a server device 10 including a DB 113 for information and sales management information. The server device 10 of the translation proofreading service provider A provides a translation worker B1, a proofreader B2, and an e-mail document recipient C via a communication network on a worldwide scale.
And the terminal of the sender D. The translation worker B
1 may also serve as a proofreading worker, and the proofreading worker B2 may also serve as a translation worker.

The outline of the information flow in the electronic mail document translation and proofreading service system of FIG. 1 will be described below. 1. The sender D describes the e-mail document (information 100) for the receiver C in the language of the cultural sphere E2 based on the business customs and laws of E2, and transmits the document to the translation proofreading service provider A. For example, if the receiver C is a merchandise sales company, the sender D browses the merchandise of C on the Internet, and writes an e-mail document such as an inquiry or an order for the merchandise to C in the culture of E2 in the language of E2. And send it to A. 2. The server device 10 of the translation proofreading service provider A receives the information 100, and from the sender information included in the information 100, similarly determines the culture area (E2) to which the sender D belongs to the information 10
The cultural area (E1) to which the receiver C belongs is automatically identified from the destination information included in the address 0. Further, referring to the customer registration DB 111, the content of the translation proofreading service of the receiver C is confirmed.
Further, the server device 10 creates information (information 101) in which confidential information such as proper nouns, amounts, dates and the like included in the information 100 is converted into a hidden character. 3. The server apparatus 10 stores a worker registration DB1 that stores a type of language that can be translated by the worker, a work time slot that can be translated, and the like.
12, a translation worker B1 that can work the fastest and has a translation ability from the E2 language to the E1 language is selected, and a translation language type (E2 to E1) is assigned to the translation worker B1.
Is transmitted as e-mail. 4. The translation worker B1 translates the information 101 sent from the translation proofreading service provider A through the server device 10 into a specified language, creates an e-mail (information 102), and returns it to the server device 10. 5. For example, when the proofreading service is contracted based on the service provision conditions of the recipient (customer) C and the translation proofreading service provider A by the customer registration DB 111, the server device 10 may use the cultural area E2 of the sender D. A calibration worker B2 having the ability to calibrate the information 102 by comparing the background knowledge of the business customs and laws of the recipient C with the business customs and laws of the cultural area E1 of the recipient C is selected from the worker registration DB 112, and the calibration work is performed. The user sends the information requesting the calibration work from E2 to F1 to the person B2 and the information 102 as an e-mail. If the proofreading service is not contracted, the proofreading request is omitted, and the process proceeds to 7. 6. The proofreader B1 proofreads the transmitted information 102 based on the business customs and laws of the designated cultural area, creates information (information 103), and returns the information (information 103) to the server device 10. 7. The server device 10 stores the information 102 or the information 10
3 is restored to the original information and the information (information 10
4) and send the e-mail document (information 104) to the recipient C. Further, the server device 10 executes registration and update in the process / sales management information DB 113 as necessary.

FIG. 2 is a diagram showing the flow of money and value in the electronic mail document translation and proofreading service system of FIG. 1. The translation proofreading service provider A recruits workers (B1 and B2) who can translate and proofread e-mail documents from all over the world via the Internet, and has the ability (translatable languages,
A skill test for proofreading knowledge of local laws, proofreading knowledge of cultural customs, etc.) is performed, and the technology type, skill level, money, etc. are registered in the work registration DB 112. The worker (B
1B2), and registers the same in the worker registration DB 112 in the same manner. (Value transfer 11) 2. The translation proofreading service provider A selects the translation worker B1 having the necessary translation ability upon receiving the e-mail document from the sender D to the receiver C, concealing the confidential information, and concealing the e-mail document. Request translation. Similarly, if a customer (C or D) who is a beneficiary of the translation service pre-registers, if necessary, a proofreader B2 having proofreading ability is selected and proofreading is requested. (Value transfer 21 and 22) Upon accepting the translation, the translation worker B1 translates the e-mail document in which the confidential information is kept secret, and sends it to the translation proofreading service provider A. When performing proofreading, B2 proofreads the e-mail translated by B1 and sends it to A. (Value transfer 31) 4. The translation proofreading service provider A restores the contents of the confidential confidential information and sends it to the receiver C. (Value transfer 3
2) 5. The beneficiary (C or D) of the translation / proofreading service pays the translation / proofreading fee to the translation proofreading service provider A.
(Money transfer 40) 6. The translation proofreading service provider A pays the translation and proofreading workers (B1, B2) for the translation proofreading work.
(Money transfer 50)

The profit making mechanism of the translation proofing service provider A as a business is as follows. (1) The translation and proofreading service provider A recruits and registers translation and proofreading technicians from all over the world, and assigns the workers B1 and B2 that best meet the customer's required skill level in the area of translation and proofreading money. Either select from the cheapest areas using the gap (low cost), or select the workers B1 and B2 who can work fastest using the time difference (24-hour reception). (2) The translation proofreading service provider A has a responsibility for confidentiality by requesting the workers B1 and B2 to perform business operations with the confidential information between the receiver C and the sender D hidden. (3) According to (1) and (2), translation proofreading service provider A
Provides inexpensive, 24-hour, confidential e-mail document translation and proofreading services to recipient C and sender D, and provides translation service to translation company B1 for proofreader B2. Pay for the proofreading. (4) The translation proofreading service provider A earns a commission for introducing translation and proofreading work related to confidentiality and 24-hour reception and a difference between regions in the unit price of translation and proofreading work.

As described above, according to the electronic mail document translation and proofreading service system shown in FIG. 1, the confidential information contained in the electronic mail document can be hidden and hidden from the translator / proofreader to maintain confidentiality. In addition, advanced translation and proofreading services provided by humans can be quickly and inexpensively provided by using the disparity and time difference between regions.

FIG. 3 shows a specific configuration example of the server device 10 held and operated by the translation proofing service provider A in the electronic mail document translation proofing service system of FIG. 1 together with a processing procedure. The server device 10 includes an order management / customer authentication unit 101, a document type analysis / part separation unit 102, a confidential information analysis / obfuscation unit 103, an operator selection / scheduling unit 104, a work progress management unit 105, a surveillance restoration / inspection unit. 1
06, each processing function of the delivery management / invoice issuing unit 107, a customer registration DB 111, a worker registration DB 112, a process / sales management information DB 113, and the like.

The customer registration DB 111 registers the name of each customer who receives a translation proofreading service, service contents (translation proofreading items and the like), and the like. The worker registration DB 112 stores, for each worker, a worker name, a technical type (translation, law, custom, etc.), a skill level (skill test results, past work results, etc.), and a workable time zone (for example, based on universal time). ), Unit money (for example, on a standard currency basis) and the like. The working hours are registered by each worker himself, and the skill type, skill level,
The money is registered by the translation proofing service provider A. The process / sales management information DB 113 holds distribution to workers for each order / process, work history of each process, delivery management, billing, fee storage information, and the like.

Hereinafter, the processing flow of FIG. 3 will be described. Upon receiving the e-mail document from the sender (D), the order management / customer authentication unit 101, based on the customer registration DB 111,
It confirms that it is an e-mail document to the recipient (C), identifies the work request contents (translation, type, etc.), the customer to be charged, and registers the order information in the process / sales management information DB 113. If you pass the registered customer authentication, order management and
The customer authentication unit 101 sends the e-mail document and the order information to the document type analysis / part separation unit 102.

The document type analysis / parts separation unit 102 analyzes the document type of the e-mail document, identifies the order information, determines the contents of the work request based on the service contents and work knowledge provided to the customer, The contents of the request are notified to the work selection / scheduling unit 104. In addition, the document type analysis / parts separation unit 102 separates the body of the e-mail into a translation unit and a non-translation unit, and sends the translation unit to the confidential information analysis / obfuscation unit 103.

The confidential information analyzing / obfuscating unit 103 analyzes the meaning of the sent e-mail body of the translating unit, and converts words such as dates and amounts, words such as proper nouns and technical terms into “date 1”. , "Proper noun 2", etc., is converted into a hidden letter with ID that retains the meaning necessary for translation. In addition, the correspondence between the word before conversion and the hidden character with ID after the conversion (confidential information and hidden character comparison table) is stored so that the word can be restored at the time of restoration.

The operator selection / scheduling unit 104
Is a worker registration DB1 based on the notified work request contents.
12, using the combination of the language of the mail sending side and the language of the receiving side and the proofreading item designated by the beneficiary (C or D) as a search key as a search key, proofreading work in light of culture and business customs, Such as calibration work against local laws,
Select the worker who can work the fastest. Next, the order of the work process of each work item is performed, and first, the standard delivery date of the work process of the first work item is added from the order receipt date and time, and the delivery date of the first work item is obtained. For example, the next day of the delivery date of the previous work item is set as the work start date of the next work item, and the standard delivery date of the work process of the work item is added from the work start date to obtain the delivery date of the work item. Ask the selected worker for work. At this time, the worker operation information about the selected worker is provisionally reserved. Then, upon confirmation of the work acceptance from the worker, the schedule of the translation proofreading work is determined, and each work is requested to each worker. The work progress table (schedule table) is sent to the work progress management unit 105, and the operation information of each selected worker is determined.

The work progress management unit 105 analyzes confidential information.
The e-mail document in which the confidential information has been made invisible by the invisible unit 103 is sent to each worker based on the progress table (schedule information) sent from the worker selection / scheduling unit 104, and each worker Manages that the requested work is returned by the specified delivery date for each work item. If no reply is received by the delivery date, a reminder e-mail is sent to the worker, and after a certain period of time, a warning e-mail is sent to the employees of the translation proofing service provider A and the worker It requests the selection / scheduling unit 104 to reselect an alternative worker. The work progress management unit 105 has a function of visualizing and displaying the progress status. The work progress management unit 105 updates the process management information in the process / sales management information DB 113 according to the progress of the work, and notifies the surplus character restoration inspection unit 106 when the work of all the work items is completed.

The restoring / inspection unit 106 analyzes the translating unit of the e-mail document which has completed all the work items, and converts the word converted into the ID-indicated word into the original word based on the confidential information and the word-by-word comparison table. Restore and combine it with the non-translated part to create an email body to be sent to the recipient. In addition, a check is made to confirm that the created e-mail document is in the language (characters, Font, etc.) on the receiving side and that work is being performed, and sends the document to the delivery management and bill issuing unit 107.

The delivery management / invoicing unit 107 sends the completed translation-corrected e-mail to the customer (receiver C), updates the work history of the process / sales management information DB 113, calculates the charge, -Store fee information in the sales management information DB 113 for each customer. Further, the delivery management / invoice issuing unit 107 determines the customer (C or D) to be charged based on the process / sales management information DB 113 at the time of billing / paying.
Billing and payment to each worker (B1, B2, etc.).

FIG. 4 shows a specific example of the worker selection / work schedule processing. This is an example in which the recipient of the translation service beneficiary (customer to be charged) is the recipient. The order management / customer authentication unit 101 receives the e-mail document from the sender,
At this time, the order information is created. At this time, the customer registration DB 111 is searched to set the work schedule items (work items). In the example, the customer registration DB 111 is searched using the destination “Japan Sales Co., Ltd.” as a search key, and “translation”, “proofreading (religion)”, and “proofreading (commercial law)” are set. Worker selection
The scheduling unit 104 includes the document type analysis / parts unit 1
The operator receives the work request content of the order information via the 02, searches the worker registration DB 112, selects a worker of each work item, and edits schedule information of each work item. In the example, "Taro Yamada" is selected for translation, "Jiro Tanaka" for proofreading (religion), and "Saburo Takahashi" for proofreading (commercial law), and the schedule information as shown is edited. The work progress management unit 105 receives the progress table containing the schedule information from the worker selection / scheduling unit 104, manages the work progress of each worker, and manages the work progress of the process / sales management information DB 113. Update information.

FIG. 5 is a schematic diagram showing a hardware configuration of an electronic mail document translation / proofreading service system according to the present invention. In FIG. 5, the server device 10 of the translation proofreading service worker A, the terminal device 200 of the translation worker B1, the terminal device 300 of the proofreading worker B2, the terminal device 400 of the customer C, and the terminal device 500 of the customer D are global. It is connected via a communication network 600. Actually, there are many terminal devices 200 to 500, but here, only one terminal device is omitted. The server device 10 includes a computer server 100, a hard disk attached thereto, and other disk devices 110. The computer server 100 has the processing functions 101 to 10 described with reference to FIG.
7, the disk device 110 has a customer registration DB 111,
Worker registration DB 112, process / sales management information DB 11
3. Store the work progress table and confidential information / print-in comparison table.

It is assumed that the customer C (company) creates, for example, a homepage with a translation service and introduces and sells products on the Internet. The customer D uses the terminal device 50
0, the homepage of the customer C (company) is browsed, and an e-mail document (order, inquiry, etc.) addressed to the customer C, which is described based on the language, business customs, laws, etc. of the home country, is sent to the server of the translation proofing service provider A. Transmit to the device 10. First, the server device 10 converts the secret matter in the electronic mail document into a secret character, sends the electronic mail document to the terminal device 200 of the translation worker B1, and requests translation. The translation operator B1 translates the sent e-mail document into the language of the customer C, and returns it to the server device 10 by the terminal device 200. Next, the server device 10 sends the translated e-mail document to the terminal device 300 of the proofreader B2 and requests proofreading. The proofreading worker B2 proofreads the sent e-mail document based on the business customs, culture, laws, etc. of the customer C side, and
00 to the server 10. The server 10
The translated and corrected e-mail document is transmitted to the terminal device 400 of the customer C.

The details of the processing from server server 10 receiving an electronic mail document from customer D to transmitting it to customer C are described in detail below.
As described with reference to FIG.

When the customer C replies to the e-mail document from the customer D, the terminal device 400 sends the e-mail document addressed to the customer D, which is described based on the language, business customs, laws and the like of the home country, to the server device 400. Send to 10. In this case, similarly, the server device 10 of the translation proofreading service provider A acts as an intermediary, and the e-mail document from the customer C is
It is translated and proofread based on the side's language, business customs, laws, and the like, and sent to the terminal device 500 of the customer D.

Although the embodiment of the present invention has been described above, it is needless to say that the present invention is not limited to this.

The algorithm of each processing function of the server device as shown in FIG. 3 is described in a computer-executable language as a program, and is recorded on a computer-readable recording medium, for example, a floppy (registered trademark) disk. , A CD-ROM, a memory card, or the like. By installing the program recorded on the recording medium on a computer server,
The computer server implements the intended processing function.

[0031]

As described above, according to the present invention,
Translation and proofreading services can be outsourced to workers, including low-cost technicians, from around the world via the communication network. It can provide advanced e-mail document translation and proofreading services by humans.

Further, by concealing confidential information (proper nouns and numerical values such as dates and amounts) contained in the e-mail document from translation and proofreading operators, the spread of Internet technology worldwide and e-mail compatible with various languages It is possible to make use of the inexpensive computer that can handle and prevent leakage of confidential information, which is a problem in requesting an inexpensive operator to translate and proofread.

[Brief description of the drawings]

FIG. 1 is a conceptual diagram of a system for realizing an electronic mail document translation proofing service according to the present invention.

FIG. 2 is a diagram for explaining a flow of money and value of an electronic mail document translation proofreading service according to the present invention.

FIG. 3 is a diagram showing a configuration example of a server device used in the present invention together with a processing procedure.

FIG. 4 is a diagram showing a specific example of a worker selection / scheduling process according to the present invention.

FIG. 5 is a diagram showing a hardware configuration of an electronic mail document translation and proofreading service system of the present invention.

[Explanation of symbols]

 A translation proofing service provider B1 translation worker B2 proofreading worker C e-mail document recipient D e-mail document sender 10 server device 100 computer server 101 order management / customer authentication unit 102 document type analysis / part separation unit 103 Confidential information analysis / obfuscation section 104 Worker selection / scheduling section 105 Work progress management section 106 Restoration / inspection section 107 Delivery management / invoice issuing section 110 Disk unit 111 Customer registration DB 112 Worker registration DB 113 Process / sales management Information DB 200 Translation operator terminal device 300 Calibration operator terminal device 400, 500 Customer terminal device 600 Communication network

Claims (10)

[Claims] 1. A method for implementing a translation proofing service for an e-mail document exchanged across countries via a communication network, wherein the method is provided between a sender and a receiver, and the language and business customs of the sender country from the sender. Receiving the e-mail document described based on the culture, the law, etc., and transmitting the e-mail document to a worker at a remote place via a communication network, thereby receiving the language, business customs, culture, laws, and laws of the receiving country. Requesting translation and proofreading based on the above, and transmitting the translated and proofread e-mail document returned from the worker to the intended recipient. 2. A method for implementing a translation proofreading service for an electronic mail document according to claim 1, wherein the confidential information in the electronic mail document is hidden and a translation proofreading is requested from a worker, and the translation / proofreading returned from the worker is performed. A method for implementing a translation proofreading service for an e-mail document, wherein the confidential information hidden in a given e-mail document is decrypted and transmitted to a recipient. 3. A method for realizing a translation proofing service for an electronic mail document according to claim 1 or 2, recruiting a worker for performing a translation proofreading operation of the electronic mail document via a communication network, performing a skill test, and A method for implementing a translation proofreading service for an e-mail document, comprising managing abilities and operable times, selecting an operator based on the abilities and operable times, and requesting translation proofreading of an e-mail document. 4. A method for implementing a translation proofing service for an e-mail document according to claim 1, wherein a translation proofing service fee is charged to a beneficiary of the translation proofing service for the e-mail document, and the translation proofing is performed for a worker. A method for implementing a translation proofreading service for an e-mail document, characterized by paying a price for the service. 5. A translation proofing service realizing system for e-mail documents exchanged across countries via a communication network, comprising: a server device of a translation proofing service provider; a terminal device of a plurality of translation proofreading workers; An e-mail sender / receiver terminal device is connected via a communication network, and the server device transmits an e-mail document described from the sender terminal device based on a language, a business custom, a culture, a law, and the like of a sending country. Means for receiving confidential information in the e-mail document, and means for selecting an operator for translating and correcting the e-mail document based on the language, business customs, culture, laws, etc. of the receiving country. Means for transmitting an e-mail document with the secret information of the secret information to the terminal device of the selected worker, and receiving an e-mail document which has been translated and corrected;
Means for decrypting concealed confidential information in the translated and e-mail document and transmitting the decrypted secret information to the terminal device of the intended recipient. . 6. A server device for performing a translation proofing service between a sender and a receiver for an electronic mail document exchanged between countries via a communication network, the server device comprising: Means for receiving an e-mail document described on the basis of business practices, culture, laws, etc., and obfuscating confidential information in the e-mail document; language of the receiving country, business practices, culture,
Means for selecting an operator to perform translation and proofreading based on the law and the like, transmitting an invisible email document of the confidential information to the selected worker, and receiving the translated and proofread email document, A server device comprising: means for decrypting hidden secret information in the translated and corrected e-mail document and transmitting the decrypted confidential information to an intended recipient. 7. The server device according to claim 6, further comprising: means for managing the translation proofreading work capacity and workable time of the e-mail document for each worker, based on the translation proofreading workability and workable time. In the meantime, you will receive the email document from the sender in the language, business practices,
A server device for selecting an operator who performs translation proofreading based on culture, law, and the like. 8. The server device according to claim 6, wherein means for storing process management information and sales management information for translation proofing, and a beneficiary of a translation proofing service for an e-mail document based on the management information. A server device comprising means for charging a translation proofing service fee to the operator and paying a translation proof payment to an operator. 9. A recording medium for recording a program for implementing a translation proofing service for an e-mail document exchanged across countries via a communication network, wherein the sender transmits the language, business customs, and culture of the transmitting country. A process for receiving an e-mail document described in accordance with the law, etc., and obfuscating confidential information in the e-mail document; anda language, business practice, culture,
A process of selecting an operator to perform translation and proofreading based on law and the like; a process of transmitting an e-mail document in which the confidential information is hidden to the selected worker and receiving an e-mail document whose translation and proofreading has been performed A recording process for decoding the confidential information in the electronic mail document that has undergone translation and proofreading and decoding the decrypted confidential information and transmitting the decrypted confidential information to the intended recipient. 10. A program for implementing a translation proofreading service for e-mail documents exchanged across countries via a communication network, wherein the sender sends a language, business practices, culture, laws, etc. of the sending country. A process for receiving an e-mail document described on the basis of, and obfuscating confidential information in the e-mail document; anda language, business practice, culture,
A process of selecting an operator to perform translation and proofreading based on law and the like; a process of transmitting an e-mail document in which the confidential information is hidden to the selected worker and receiving an e-mail document whose translation and proofreading has been performed And a processing process for decrypting the hidden confidential information in the translated and corrected e-mail document and transmitting the decrypted confidential information to the intended recipient.