JP2002222269A - Driver utilizing method for universal design taxi and driver utilizing system for universal design taxi - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a service satisfying desires of respective customers using a universal design taxi including a handicapped person or an aged person by having each driver empathically interact with a customer found by oneself. SOLUTION: A business corporation 10 provides necessary education as a driver of the universal design taxi to a driver D, obtains an evaluation on the driver D from a customer C, and saves it in a computer 20. By repeating the education and the evaluation, quality of the driver D is enhanced until necessary knowledge and experience as a driver of the universal design taxi reaches a prescribed level.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a crew utilization method for a universal design taxi and a crew utilization system for a universal design taxi.

[0002]

2. Description of the Related Art Generally, taxi crews work for taxi companies and operate taxis in response to requests from an unspecified number of passengers. Above all, in a city, there are few opportunities for a crew member to ride the same passenger several times, since there are so many different types of passengers,
Crew members rarely become familiar with a particular passenger.

On the other hand, recently, universal design taxis have appeared. The universal design taxi is a taxi that employs a medium-sized wagon equipped with a wheelchair lift at the rear based on the concept of "Easy to use for people with disabilities and the elderly, easy for everyone." Since such a universal design taxi can be used in a wheelchair, it is very easy to use and comfortable for people with disabilities and the elderly, and once used, it tends to be addictive and used repeatedly. . For this reason, the crew of universal design taxis have much more opportunities to become familiar with specific passengers than the crew of general taxis.

By the way, in the case of the handicapped and the elderly, unlike the general public, it takes a considerable amount of time from when they know that a universal design taxi has arrived in front of their home to when they leave the door of the house. There are times when you want to stop the engine running or horning without waiting in front of your neighborhood. Also, it often takes a long time to get into the universal design taxi after leaving the door opening, and when the wheelchair starts to rise immediately when you get on the lift for getting on and off, you may be surprised so you may want to say one voice is there. Thus, in the case of disabled and elderly people who use universal design taxis,
We often have various requests to the crew,
In addition, there are many cases where it is difficult to give out the request to the crew.

[0005]

However, since the crew members of the conventional general taxi are not accustomed to handling disabled persons and the elderly, even if they suddenly become the crew members of the universal design taxi, they do not go well and have some knowledge and knowledge. Experience is required. In addition, the demands of the disabled and the elderly on the crew cannot be made into manuals because they are different from one another, and even if managed by a taxi company, the demands will be sent to many passengers. There was a problem that it was very difficult to provide a satisfactory service.

The object of the present invention is to eliminate the above-mentioned problems of the prior art and to provide passengers, including the disabled and the elderly, who use the universal design taxi with each other the crew who have developed themselves and the personality. An object of the present invention is to provide a universal design taxi crew utilization method and a universal design taxi crew utilization system that can provide services satisfying the demands of individual passengers by contacting them.

[0007]

Means for Solving the Problems The present invention solves the above-mentioned problems, and the invention according to claim 1 is a method for utilizing a crew of a universal design taxi using a computer. Provide the crew with the necessary education as a crew member of the universal design taxi, obtain the evaluation of the crew member from the passenger, save it in a computer, and repeat the above education and the evaluation, so that the crew member of the universal design taxi is required. This is a universal design taxi crew utilization method that enhances the quality of crew members until their knowledge and experience reach a predetermined level.

According to a second aspect of the present invention, in the first aspect of the invention, the knowledge and experience required as a crew member of the universal design taxi includes assistance of a wheelchair user, and The education to be provided includes training and examinations on assisting wheelchair users, and how to utilize the crew of universal design taxis.

The invention according to claim 3 is a method for utilizing a crew member of a universal design taxi using a computer, wherein a crew member having necessary knowledge and experience as a crew member of a universal design taxi is registered in a computer of a business company. This is a method of utilizing a universal design taxi crew in which a registered crew develops a passenger and the crew accepts a reservation for the next use of the universal design taxi.

[0010] The invention according to claim 4 is a method for utilizing a crew member of a universal design taxi using a computer, in which a crew member having necessary knowledge and experience as a crew member of a universal design taxi is registered in a computer of an operating company. In advance, the registered crew will cultivate passengers, and the crew will accept reservations for the next use of the universal design taxi,
When the crew cannot respond to the reservation, the crew utilizes a crew of a universal design taxi which performs coordination with other crews.

According to a fifth aspect of the present invention, in the third or fourth aspect of the invention, the registration of the crew is obtained from a result of necessary education provided to the crew by the operating company and from a passenger. This is a method of utilizing the crew of the universal design taxi, which is gradually approved by the operating company based on the evaluation of the crew.

According to a sixth aspect of the present invention, in the invention of the fourth aspect, the crew is configured to form a team of a plurality of persons to perform the vehicle allocation adjustment, and when the crew cannot respond to the reservation of the passenger, This is a universal design taxi crew utilization method in which other crews are requested to dispatch vehicles with necessary information including requests obtained in advance from customers.

According to a seventh aspect of the present invention, there is provided a system for utilizing a crew member of a universal design taxi using a computer, wherein the computer of the business company stores data of a result of education required by the business company for the crew. ,
A database is provided for storing crew evaluation data obtained from passengers, and the result data updated each time the education is performed and the evaluation data updated each time obtained from the passenger This is a universal design taxi crew utilization system in which the operating company evaluates and certifies the crew according to the level of knowledge and experience required as a universal design taxi crew.

The invention according to claim 8 is a system for utilizing the crew of a universal design taxi using a computer, and the business company evaluates and evaluates the crew according to the level of knowledge and experience required as a crew of the universal design taxi. A universal design taxi crew that has a computer to register the certified crew and the registered crew has communication means to use when a user who has cultivated himself accepts a reservation for the next use of a universal design taxi It is a utilization system.

According to a ninth aspect of the present invention, there is provided a system for utilizing a crew of a universal design taxi using a computer, wherein a business company evaluates and evaluates the crew according to the level of knowledge and experience required as a crew of a universal design taxi. Install a computer to register the certified crew, and use the registered crew to accept reservations for the next time a user who has cultivated himself / herself to use a universal design taxi, and if the registered crew cannot respond to the reservation, Is a crew utilization system of a universal design taxi provided with communication means used when coordinating dispatch with another crew.

According to a tenth aspect of the present invention, in the invention according to the eighth or ninth aspect, the communication means stores the data of the passenger including a request obtained from the passenger pioneered by the crew. This is a universal design taxi crew utilization system that has a database to keep.

[0017]

Embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram showing an embodiment of a universal design taxi crew utilization system according to an embodiment of the present invention. This universal design taxi crew utilization system 1 comprises a business company 10 and crew members D (D1, D2,...). And customer C (C1, C
2, ...). The business company 10 is provided with a required computer 20, and the business company 10 has knowledge necessary for the crew D as a crew member of a universal design taxi (a taxi that employs a medium-sized wagon car equipped with a wheelchair lift at the rear).・ To hold various educational events 30 to gain experience,
Evaluation / certification 40 of The crew member D operates a universal design taxi using an appropriate information communication device 50. When the passenger C uses the universal design taxi, the crew D obtains a response to the predetermined questionnaire 60 including the evaluation of the crew, and the answers are collected by the business company 10.

Educational event 30 held by the operating company 10
The training includes training and examinations 31 for assisting wheelchair users, training and examinations 32 for sightseeing in various places, and training and examinations 33 for driving skills. Workshops and exams can be held.

The computer 20 of the operating company 10 includes an educational result totaling module 21 for totalizing the results of educational events 30 including assistance courses / tests 31, sightseeing courses / tests 32, and driving skill courses / tests 33. In response to the questionnaire 60 requested by the crew member D when the customer C used the universal design taxi, the questionnaire result counting module 22 for counting the answer when the customer C sent the answer to the business company 10, and the educational result Tabulation module 21
And a crew database (DB) 23 for storing, for each crew D, the results of the educational event 30 and the questionnaire results (evaluation of the crew) by the passenger C compiled by the questionnaire result counting module 22. ing.

In the crew database (DB) 23, the name, age, address, telephone number, license number and other basic attributes of each crew D (D1, D2,...) Are registered in advance.

The computer 20 of the business company 10
When performing the evaluation / certification 40 of the crew D, from the data stored in the crew database (DB) 23, data of the result of the education event 30 for the crew D,
And a data search module 24 for searching data of the questionnaire result (evaluation of the crew) by the passenger C;
Based on the educational result data and the questionnaire result (evaluation of the crew) of the crew D obtained by the search by the data search module 24, the predetermined authority of the operating company 10 evaluated and certified the crew D 40. Thereafter, a data registration module 25 for registering the result of the evaluation / certification 40 of the crew D in the crew database (DB) 23 is provided.

The evaluation / certification 40 of the crew D is as follows.
Based on the holding of various educational events 30 and the updating of the result data of the educational events 30 updated each time the crew D participates, and the update of the evaluation data of the crew updated each time a questionnaire result is obtained from the passenger C It is performed at appropriate time intervals, and a predetermined authority of the operating company 10 determines an objective evaluation of each crew D and selects an accreditation rank from a number of stages.
The crew D is evaluated and certified 40. Then, the crew D performed by a predetermined authority of the business company 10
The result of the evaluation / certification 40 is also transmitted to the corresponding crew D.

Further, the computer 20 of the business company 10
Is provided with a usage history database (DB) 26 that stores all histories related to the use of universal design taxis within a range that the business company 10 can grasp.

On the other hand, the information communication device 50 used by the crew D for the business of the universal design taxi includes a reservation receiving unit 51, a vehicle allocation adjusting unit 52, and a business database (D
B) 53. Crew D
Is used when accepting a reservation for the next use from the customer C, who has pioneered himself, and when the crew D cannot respond to the reservation received from the customer C, D (D1) and other crew members D
(D2), which is used when coordinating dispatches. Further, the sales database (DB) 53 includes data of the passenger C including the request items obtained from the passenger C developed by the crew D himself / herself. Is to be saved.

The customer C data stored in the sales database (DB) 53 includes each customer C (C1, C2,
…) Including name, age, address, telephone number, and other basic attributes, whether or not to use a wheelchair, and various requirements when using a universal design taxi. The user listens while understanding that the service is necessary, and saves it in the business database (DB) 53. Then, when performing the dispatching adjustment, the crew member D (D1) who cannot respond to the reservation received from the passenger C adds necessary information including a request item obtained in advance from the passenger C to another crew member. Ask D (D2) to dispatch the vehicle.

As such an information communication device 50, it is possible to use, for example, a call function or an e-mail function of a mobile phone or other appropriate communication device. In the case of a mobile phone, the capacity as the business database (DB) 53 is sufficient. In the case where there are no passengers, by using the memory function of a mobile personal computer or other appropriate portable information device, even if the number of passengers C cultivated by the crew D increases, various information including various request items different for each passenger C can be obtained. , Can be stored in a sales database (DB) 53 managed by the crew D itself.

Next, the operation of the above embodiment will be described.
This will be described with reference to the flowcharts shown in FIGS.

As shown in FIG. 2, when the crew member D runs a universal design taxi and performs business, the crew member D does business until the customer C appears (is stopped) (step S1), and the customer C appears (step S1). When the call is stopped (YES in step S2), the user C is boarded (step S3). Until the passenger C who gets on the vehicle gets off, the crew D performs various business activities so that the passenger C can use the passenger C after the next time.

That is, the crew D first indicates to the passenger C the intention to respond to the request as much as possible, and hears various information including the desired items and attributes required for the service from the passenger C ( Step S4).

Next, the crew D informs the passenger C that he / she wants to use his / her own universal design taxi the next time he / she uses the universal design taxi, and explains the reservation method (step). S5).

Next, the crew D requests the passenger C to answer a predetermined questionnaire 60 including the crew's evaluation (step S5).

When the customer C gets off the vehicle, the information about the customer C that has just been collected is stored in the business database (D).
B) Store in 53 (step S7).

Thereafter, when the sink business is to be continued (YES in step S8), the process returns to step S1 to repeat the above steps, while when not to be continued (N in step S8).
O), end the sinking business.

As shown in FIG. 3, when the crew member D makes a reservation for a universal design taxi, the crew member D receives a request for reservation from the customer C by telephone or e-mail using the information communication device 50 (step S11). ).

Then, the crew D checks the schedule of the desired date and time of the reservation (step S12). If the schedule is vacant (YES in step S13), the dispatch schedule is incorporated into the desired date and time of the reservation (step S1).
4).

When the reservation date and time has arrived (YES in step S15), the crew member D carries the passenger C on the universal design taxi and performs predetermined business activities until the passenger C gets off (step S16).

That is, the crew member D drives the universal design taxi and goes to the boarding place (for example, home) desired by the passenger C, and helps the passenger C get on there. At this time, if there is a request that the passenger C "turn off the engine while waiting in front of the entrance" or "do not sound the horn," By notifying D, crew D can fulfill the request of passenger C. Also, when helping passenger C to get on, if there is a request that "I want you to call out just before raising the wheelchair lift",
By transmitting the request to the crew member D in advance, the crew member D can fulfill the request of the passenger C.

The crew D drives the universal design taxi carrying the passenger C as described above, and the passenger C
Go to a desired drop-off location (for example, a hospital), and help the passenger C get off there. If there is any request during traveling or getting off, the passenger C informs the crew D of the request in advance, and the crew D
The request can be fulfilled.

The request of the passenger C includes the crew D
However, there are many things related to psychological pleasure and discomfort apart from things that must be understood as common sense in business, and these can not be made into manuals because each person has a different way of feeling. In addition, it is a fact that not all requests are known to the user C in advance, and there are many requests that can be understood only after trying.

Therefore, it is difficult for the passenger C to inform the crew D of all requests in advance, and as a result,
When using the universal design taxi for the first time, no matter how veteran the crew member D is, he / she cannot fulfill all the requests that the passenger C has as a result, including requests that have not yet been transmitted from the passenger C.

However, when using the universal design taxi for the first time, the crew D understands and memorizes various requests transmitted from the passenger C to a small point, and saves them in the crew database (DB) 23 to use the same use. When the passenger C uses the universal design taxi again at a later date, the same crew member D as in the previous time is in charge, so that the crew member D can fulfill various requests transmitted from the passenger C to the last minute, As a result, the passenger C can use the universal design taxi from the heart comfortably, and as a result, a trusting relationship between the passenger C and the crew D is sprouted.

The relationship of trust that has developed in this way becomes stronger because the same crew member D is in charge of the same passenger C every time he or she uses the universal design taxi, and the passenger C eventually places full trust in the crew member D. It is expected to be.

On the other hand, if the schedule for the desired date and time of the reservation is closed (NO in step S13), the crew member D (D1) that has received the request for the reservation from the passenger C requests the fellow crew member D (D2) to make a reservation. The schedule of the date and time is inquired (step S21).

If the schedule of the fellow crew member D (D2) is vacant (YES in step S22), the fellow crew member D (D2) is requested to dispatch a vehicle, and he has been interviewed by the passenger C by then. The necessary information about the passenger C, including the various requested items obtained as a result, is transmitted to the fellow crew member D (D2) (step S23).
At this time, for example, the crew D (D1) sends the necessary information about the customer C stored in the sales database (DB) 53 of his / her information and communication device 50 to the fellow passenger via the dispatching adjustment unit 52. By transferring the information to the dispatching adjustment unit 52 of the information communication device 50 of the crew D (D2), the data can be transmitted to the fellow crew member D (D2) through data transfer between the information communication devices 50.

Then, the crew member D (D1) asks the passenger C to substitute for the fellow crew member D (D2) because his / her schedule is closed, and the fellow crew member D (D2) The required information about passenger C, including various requests that he or she has known so far, has been transmitted, and therefore, the same service as when he / she is in charge of the crew member, crew member D (D2)
Should be able to act on behalf of the driver, and, in the same way as when he / she is in charge of the crew, request that the fellow crew member D (D2) use the universal design taxi with confidence (step S2).
4).

Therefore, the passenger C is in the crew D
In spite of using the universal design taxi which is handled by another crew member D (D2) instead of (D1), it can be expected to receive almost the same service as the crew member D (D1).

Further, when the schedule of fellow crew member D (D2) is closed (N in step S22)
O), the crew D (D1) is the other crew D
(D3, D4,...) Are queried for the schedule of the desired reservation date and time (step S21).

In order to smoothly perform such dispatching adjustment, the crew D voluntarily organizes a plurality of persons (D1, D2,...) To form a team, and the crew D (D1, D2,.
By adjusting the schedules with each other in (...), It is expected that the user C (C1, C2,...) Tries to achieve as much convenience as possible.

In the above-described embodiment, a taxi employing a medium-sized wagon equipped with a wheelchair lift at the rear is exemplified as a universal design taxi. However, the present invention is not limited to this. It can be applied to universal design taxis with functions and forms, and even taxis other than universal design taxis have more opportunities for crew members to become familiar with specific passengers than ordinary taxis If it is a taxi, it is possible to apply.

[0050]

As described above, according to the present invention, the business company provides the crew with the necessary education as a crew member of the universal design taxi, obtains the evaluation of the crew members from the passengers, saves them in a computer, By repeating the above evaluation and the above, it was configured to enhance the quality of the crew until the necessary knowledge and experience as a crew of the universal design taxi reached a predetermined level, so disabled and elderly people using the universal design taxi For each passenger, including the passengers, each crew member can provide services that meet the needs of the individual passengers by making contact with the passengers that they have cultivated.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an embodiment of a crew utilization system of a universal design taxi.

FIG. 2 is a flow chart showing the flow of the business shown in FIG.

FIG. 3 is a flowchart showing reservation business by the crew of FIG. 1;

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 Universal design taxi crew utilization system 10 Operating company 20 Computer 21 Education result total module 22 Questionnaire result total module 23 Crew database (DB) 24 Data search module 25 Data registration module 26 Usage history database (DB) 30 Educational event 31 Training / testing 32 Tourism training / testing 33 Driving skill training / testing 40 Crew evaluation / certification 50 Information and communication equipment 51 Reservation reception unit 52 Vehicle allocation adjustment unit 53 Business database (DB) 60 Questionnaire D (D1, D2, ... Crew C (C1, C2, ...) Passengers

 ────────────────────────────────────────────────── ─── Continuation of the front page (71) Applicant 501032917 Takato Kato 2-11-30 Nakata, Shizuoka-shi, Shizuoka Prefecture (71) Applicant 501032928 Hidemitsu Tsutsui 473-1, Ohamacho, Nagasaki-shi, Nagasaki-shi, Blue 401 401 (71) Applicant 501032939 Masanori Morikawa 5-5-1 401, Yamasaka, Higashisumiyoshi-ku, Osaka-shi, Osaka (71) Applicant 501032940 Ken Tanijima 19-6, Toromachi, Kawagoe-shi, Saitama Prefecture Lions Mansion 901 (72) Inventor Hideaki Oka 3-3-1-3, Kadaira, Adachi-ku, Tokyo

Claims (10)

[Claims] 1. A method of utilizing a crew member of a universal design taxi using a computer, wherein a business company provides crew members with necessary education as a crew member of a universal design taxi, and obtains crew members' evaluation from passengers. A universal design taxi, which is stored in a computer and improves the quality of the crew until the required knowledge and experience as a crew of the universal design taxi reaches a predetermined level by repeating the education and the evaluation. How to use the crew. 2. The knowledge and experience required as a crew member of the universal design taxi includes assistance of a wheelchair user, and education provided by the operating company to crew members includes:
2. The method for utilizing crew members of a universal design taxi according to claim 1, further comprising a training / test on assisting a wheelchair user. 3. A method for utilizing a crew member of a universal design taxi using a computer, wherein a crew member having necessary knowledge and experience as a crew member of a universal design taxi is registered in a computer of an operating company and registered. A crew utilization method for a universal design taxi, wherein the crew develops a passenger and the crew accepts a reservation for the next use of the universal design taxi. 4. A method for utilizing a crew member of a universal design taxi using a computer, wherein a crew member having necessary knowledge and experience as a crew member of a universal design taxi is registered in a computer of an operating company and registered. The crew develops passengers, the crew accepts a reservation for the next time the passenger uses a universal design taxi, and when the crew cannot respond to the reservation, the crew dispatches the vehicle to another crew. Coordinating and utilizing the crew of universal design taxis. 5. The crew is registered by the business company in stages based on the result of necessary education provided to the crew by the business company and the evaluation of the crew obtained from passengers. The method for utilizing a crew of a universal design taxi according to claim 3 or 4, wherein: 6. The crew is required to include necessary information obtained in advance from the passenger when the crew cannot cope with the reservation of the passenger when a plurality of persons are organized to form a team to perform the vehicle allocation adjustment. 5. The crew member utilization method of a universal design taxi according to claim 4, wherein a request is made to another crew member for dispatching the vehicle. 7. A system for utilizing a crew member of a universal design taxi using a computer, comprising: a computer of a business company; data of a result of education required by the business company for crew members; A database for storing the crew's evaluation data is provided, based on the result data updated each time the education is performed and the evaluation data updated each time obtained from the passenger, A crew utilization system for universal design taxis, wherein the operating company evaluates and certifies the crew according to the level of knowledge and experience required as a universal design taxi crew. 8. A system utilizing a universal design taxi crew using a computer, wherein a crew member evaluated and certified according to the level of knowledge and experience required as a universal design taxi crew is registered in a business company. A crew of universal design taxis, equipped with a computer to be used, and a registered crew equipped with communication means to be used when a user who has cultivated himself accepts a reservation for using a universal design taxi next time. Utilization system. 9. A system utilizing a universal design taxi crew using a computer, wherein a crew member evaluated and certified according to the level of knowledge and experience required as a universal design taxi crew is registered in a business company. The registered crew will use it when the registered crew will accept reservations for using the Universal Design Taxi from the next time onwards, and when the crew cannot respond to the reservation, the crew will be able to communicate with other crews. A crew utilization system for a universal design taxi, comprising communication means used when coordinating dispatch between vehicles. 10. The communication means according to claim 8, wherein said communication means includes a database for storing data of said passengers, including data obtained from the passengers pioneered by said crew members. Item 9. The universal design taxi crew utilization system according to item 9.