JP2002197544A - System and method for electronic point service - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an electronic point service system which enables a customer to use a point service without carrying a point card and enables a store to provide the point service without issuing a point card. SOLUTION: A point managing server device 10 manages electronic points; and a store's terminal device 12 and a customer's portable telephone 14 are connected thereto through a communication line. The store's terminal device 12 registers point usable information on the point managing server device 10 and the portable telephone 14 retrieves the point usable information and displays stores corresponding to the available points.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system and a method for providing an electronic point service between a customer, a store, and a system operator. In particular, the present invention relates to a system and a method for promoting the use of a point service by a store setting a point use condition and a customer setting a point use desired condition.

[0002]

2. Description of the Related Art At present, various cards such as stamp cards, service cards, and coupons are issued in stores and the like. In stores, certain services and the like that can be exchanged equivalently according to the points and the number of these cards are set.

[0003] Therefore, customers use a store to collect stamps, collect service cards and coupons in order to receive the services and the like.

[0004] As a point card, a method of storing electronic points inside a magnetic card, an IC card or the like is also employed. In this case, the electronic points are updated using a card reader / writer device installed in the store.

However, in such a method, the customer must manage cards such as a point card by himself, and if the cards are lost, the points accumulated up to that point will be wasted. .

On the other hand, in a store, a business method using a time service is known. The time service is to acquire customers by reducing the price of a specific product or service only in a specific time zone.

[0007] In this case, the customer is notified of the contents of the time service by distributing an advertisement specifying the contents of the time service or pasting the advertisement at a store.

[0008] However, a store may want to provide a time service depending on the situation. For example, this corresponds to a case where the number of customers is reduced due to rainy weather or a case where fresh food or the like is to be sold out quickly.

[0009] Further, in a store, when notifying the time service, there may be a case where it is desired to perform only to a customer who has issued cards or a customer who has certain points.

[0010] In addition, there may be a case where it is desired to set a part or all of the price of goods or services related to the time service to be payable at points collected by the customer.

[0011] Further, when there is a store that performs the time service, the customer may want to obtain information on the time service of the store as soon as possible.

[0012] The present invention solves such a problem, and a customer can receive a point service without having a card, and the store can perform the point service without issuing a point card. The purpose of the present invention is to provide a point service system that can provide a point service.

It is another object of the present invention to provide a point service system in which service information can be transmitted directly from a store to a customer, and the customer can search for service information of the store.

[0014]

[Means for Solving the Problems and Effects of the Invention] (1) (2)
(3) In the system or device according to the present invention, the store terminal device transmits the point availability information to the point management server device, and the point management server device compares the point availability information and the store ID received from the store terminal device. The customer terminal device transmits the store search condition including the customer's desired point use condition to the point management server device, and the point management server device receives the customer's desired point use condition received from the customer terminal device. Store search conditions including the conditions and the customer ID are recorded in association with each other, and the point management server device searches the store for point availability information based on the store search conditions including the desired point use conditions of the customer. It is characterized in that information about a store to be sent is transmitted to a customer terminal device.

Therefore, the store can set point availability information such as a time service as needed, and the customer can search the point availability information set by the store based on the conditions.

(4) In the system or apparatus according to the present invention, the point management server device changes the point availability information simultaneously with or at a predetermined time after the change of the point availability information by the shop terminal device. The feature is that, in consideration of the information related to the point, the point availability information of the shop is searched based on the shop search condition including the desired point use condition of the customer, and the information related to the corresponding shop is transmitted to the customer terminal device.

Therefore, when the store changes the point availability information, the customer can be notified of the point availability information of the store that matches the point usage conditions set by the customer immediately or within a certain period.

(5) In the system or device according to the present invention, the point management server device may include information on the change of the point use condition at the same time as or at a predetermined time after the change of the point use condition by the customer terminal device. In consideration of the above, the point availability information of the store is searched based on the store search condition including the customer's desired point use condition, and the information on the corresponding store is transmitted to the customer terminal device.

Therefore, when the customer changes the point use conditions, the customer can be notified immediately or within a certain period of time of the point use information of the store that matches the point use conditions set by the customer.

(6) The system or apparatus according to the present invention is characterized in that the store terminal device transmits, as point availability information, the date and time when points can be used to the point management server device.

Therefore, the store can set the date and time at which the customer can use the points as the point availability information.

(7) In the system or the apparatus according to the present invention, the store terminal device may use the point management server as a point use information, the condition that points can be used in exchange for a part or all of the price paid by the customer in the store. It is characterized in that it is transmitted to a device.

Therefore, the store can set the number of points that the customer can use as the payment price as the point availability information.

(8) In the system or device according to the present invention, the store terminal device transmits to the point management server device, as the point use information, the point use condition that can be used in exchange for a specific product or service designated by the store. It is characterized by transmission.

Therefore, the store can set, as the point availability information, a product or service that can be exchanged for points by the customer and the number of points.

(9) The system or apparatus according to the present invention is characterized in that the point availability condition is a point quantity that can be converted into cash.

Therefore, the customer can know the fixed amount of the price that can be paid with points.

(10) The system or apparatus according to the present invention is characterized in that the point availability condition is a ratio of the number of points to the price.

Therefore, the store can set the amount of points to be used in accordance with the amount of the payment.

(11) In the system or the apparatus according to the present invention, the customer terminal device is provided as a customer's desired point use condition as:
It is characterized in that a date and time at which a point is desired to be used is transmitted to the point management server device.

Therefore, the customer can set the date and time at which the user wants to use the points as the point use conditions.

(12) In the system or the device according to the present invention, the customer terminal device is provided as a customer's desired point use condition,
It is characterized in that a desired amount of points that can be used in exchange for part or all of the price paid by the customer at the store is transmitted to the point management server device.

Therefore, the customer can set the number of points to be used in exchange for the payment price as the point use condition.

(13) In the system or the apparatus according to the present invention, the customer terminal device may use a customer's desired point usage condition as:
It is characterized in that the desired amount of points that can be used in exchange for a specific product or service designated by the store is transmitted to the point management server device.

Therefore, the customer can set the number of points of goods or services that can be redeemed for points as the point use conditions.

(14) The system or apparatus according to the present invention is characterized in that the desired amount of points to be used is a point quantity that can be redeemed for money.

Therefore, the customer can set a fixed amount of the price that can be paid with points.

(15) The system or apparatus according to the present invention is characterized in that the desired amount of points to be used is a ratio of the number of points to the price.

Therefore, the customer can set the usage amount of points according to the amount of the payment.

(16) A system or device according to the present invention is characterized in that the customer terminal device is a mobile phone.

Therefore, the customer can use the system on the go.

(17) A system or device according to the present invention is characterized in that the point management server device transmits information to be transmitted to the customer terminal device by electronic mail.

Therefore, the point management server device:
Since the information is transmitted to the e-mail server device on the communication line, stable data transmission to the customer terminal device can be performed.

(18) In the electronic point service method according to the present invention, the store terminal device transmits the point availability information to the point management server device, and the point management server device transmits the point availability information received from the store terminal device. And the store ID are recorded in association with each other, and the customer terminal device transmits a store search condition including a desired point use condition of the customer to the point management server device. And stores the store search condition including the desired point use condition and the customer ID in association with each other, and the point management server device stores the point use available information of the store based on the store search condition including the customer's desired point use condition. , And transmits information on the corresponding store to the customer terminal device.

Therefore, the store can set point availability information such as a time service as required, and the customer can search the point availability information based on the conditions.

In the present invention, "point availability information" refers to conditions such as date, time, maximum value, etc., at which points can be used in a store.

The "point use condition" is a search condition for points set when searching for a store where a customer can use points.

[0048]

BEST MODE FOR CARRYING OUT THE INVENTION 1. First Embodiment (1) Overall Configuration An embodiment of the present invention will be described below with reference to the drawings. FIG. 1 shows the overall configuration of the electronic point service system.

In this figure, a mobile phone 14 as a customer terminal device and a point management server device 10 can be connected via the Internet 1. In addition, the store terminal device 1
2 and the point management server device 10
Can be connected via.

Here, the mobile phone 14 is connectable to the Internet and includes a browser function unit 14A and an e-mail function unit 14B. That is, the mobile phone 14
Is realized by, for example, an i-mode (trademark) compatible mobile phone.

The point management server device 10 is realized by a computer device such as a system operator, and includes a database function unit 10A and a web server function unit 1
0B and a mail distribution function unit 10C.

Further, the store terminal device 12 is realized by a computer device or the like installed in a store or the like, and includes a browser function unit 12A.

Although only one mobile phone 14 and one store terminal device 12 are shown in FIG. 1, there are actually a plurality of devices.

(2) Hardware Configuration FIG. 2 shows a hardware configuration diagram of the shop terminal device 12 and the point management server device 10. These devices are
It includes a CPU 20, a memory 21, a display 22, a hard disk 23 (storage device), a keyboard / mouse 24, and a communication circuit 25.

The communication circuit 25 is a circuit for connecting with another computer device. On the hard disk 23 of the point management server device 10, a program for managing electronic points, a database management program, a mail distribution program, and the like are recorded. On the hard disk 23 of the store terminal device 12, a browser program and the like are recorded.

FIG. 3 shows a hardware configuration diagram of the mobile phone 14. This device includes a CPU 30, a memory 31, a display 32, an input key 33, and a communication circuit.

The communication circuit 34 is a circuit for connecting to another computer device. The memory 31 of the mobile phone 14 stores a browser program, an e-mail program, and the like.

The store terminal device 12 can be connected only to the point management server device 10 and has an STB in which dedicated software is installed instead of a browser.
(Set-top box).

Further, the store terminal device 12 may be a portable information terminal device (PDA) or a portable telephone which can be connected to the Internet.

The store terminal device 12 may be connectable to the point management server device 10 via a dedicated line or a public line. For these communication lines, a VPN (Virtual Private Network) may be used in consideration of security.

(3) Member Registration (Customer) FIG. 4 is a flowchart in the case where a customer registers as a member in the electronic point service system in the present embodiment. FIG. 5 is an example of a screen displayed on the display 32 of the mobile phone 14 in this case.

First, the customer activates the browser program of the mobile phone 14, inputs a specific URL, and accesses the point management server device 10 (FIG. 4, step S4).
01).

In response to the access, the point management server device 10 transmits a member top menu screen 51 of the electronic point service (hereinafter referred to as “cyber point”) to the mobile phone 14 as shown in FIG. Step S411).

The member top menu screen 51 displays buttons for “member registration” 51A, “login” 51B, and “service description” 51C. Here, when the “description of service” 51C button is pressed, a screen explaining the outline of the cyber point is displayed. The case where the “login” 51B button is pressed will be described later in detail.

Next, when the customer presses the “member registration” button 51A on the mobile phone 14 (step S402),
The point management server device 10 transmits the member registration screen 52 (Step S412). Note that the member registration screen 52 displays input fields for inputting member registration information such as a name, a mobile number, a mobile mail address, a password, and a postal code.

When the customer inputs the member registration information into the input field of the member registration screen 52 and presses the "send" button 52A to transmit the information to the point management server device 10 (step S403), the point management server device 10 Then, the registration content confirmation screen 53 is transmitted (step S413). In addition,
The registration content confirmation screen 53 is for confirming the member registration information input by the customer on the member registration screen 52.

Further, the customer confirms the member registration content confirmation screen 5
When the user confirms the contents of the member registration information and presses the "confirm" button 53A (step S404), the point management server device 10 registers the member registration information received from the mobile phone 14 in the member database 40 (step S414). ). FIG. 6 shows an example of the member database 50. The items of this database include “member C” for identifying the customer in addition to the member registration information input by the customer.
"D" and "remaining points" indicating the number of usable points are registered.

Next, the point management server device 10 that has completed the member registration process displays the member registration end screen 54 on the mobile phone 1.
4 (step S415).

[0069] Membership registration can be performed on any computer that can be connected to the Internet and has a browser installed. Therefore, if the user is unfamiliar with the input keys of the mobile phone, the customer can also register as a member using a personal computer to which a general-purpose keyboard is connected.

Further, registration may be performed at the store based on a member registration form filled in when the customer arrives at the store.

Further, a certain point may be given to the customer at the same time as the member registration.

Further, a member registration campaign or the like may be provided in a store or a system operator, and a certain point may be given to a customer only during the campaign period.

(4) Store Registration (Store) Stores that have made a membership contract with Cyber Point with the system operator are registered with the store terminal device. In addition,
The system operator may perform store registration based on the contents of the contract with the store.

FIG. 7 is a flowchart in the case where a store registers a store with Cyber Point in the present embodiment. FIG. 8 shows a case where the store terminal device 1 is used in this case.
2 is an example of a screen displayed on a second display 22.

First, the person in charge of the store operates the store terminal device 12.
Is started, and a specific URL is input to access the point management server device 10 (FIG. 7,
Step S701).

In response to the access, the point management server device 10 transmits a cyber point store top menu screen to the store terminal device 12 (step S711).

Next, the person in charge of the store operates the store terminal device 12.
When the "Store Registration" button is pressed (step S70)
2), the point management server device 10 transmits a store registration screen 81 as shown in FIG. 8 (step S712).
The store registration screen 81 includes a store name, a zip code,
An input field for inputting information such as an address, a telephone number, a password, a type of business, business hours, regular holidays, point redemption rates, and the like is displayed.

When the store clerk inputs the store registration information in the input field and presses the "transmit" button 81A to transmit the information to the point management server device 10 (step S70).
3), the point management server device 10 transmits a registration content confirmation screen (step S713). The registration content confirmation screen is for confirming the store registration information input by the store staff on the store registration screen 81.

Further, the store clerk checks the contents of the store registration information on the store registration contents confirmation screen, and
When the button is pressed (step S704), the point management server device 10 registers the store registration information received from the store terminal device 12 in the store database 70 (step S714). FIG. 9 shows an example of the store database 70. In this database item, in addition to the store registration information input by the store clerk, a “store CD” for identifying the store, “point availability” according to a contract with the system operator, and the like are registered. You.

Next, the point management server device 10 that has completed the store registration process transmits a store registration end screen including the store CD to the store terminal device 12 (step S71).
5). The store registration end screen includes a store CD issued when registering store information in the store database 70.
Is displayed.

(5) Point Useable Information Registration (Store) FIG. 10 is a flowchart showing a process when registering point useable information at a store.

When the store clerk accesses the point management server device 10 by inputting a specific URL to the store terminal device 12 (step S1001), the point management server device 10 stores the cyber point store top menu shown in FIG. 111 (Step S101)
1).

Thereafter, when the store clerk presses the “login” button 111A (step S1002), the point management server device 10 transmits a login screen 112 (step S1012).

Here, the customer inputs the store CD and password issued at the time of store registration on the login screen 112, and presses the “send” button 112A to send it to the point management server device 10 (step S1003). .

In response to the transmission, the point management server 1
0 performs authentication processing as to whether the store CD and password are present in the store database 70 (step S1013), and transmits a store menu screen 113 when it is determined that the store is registered as a cyber point. (Step S1014).

[0086] If it cannot be determined that the store is registered as a cyber point, a screen may be transmitted to clearly indicate that access is rejected because the store CD and password are incorrect.

Further, on the shop menu screen 113,
"1. store registration / change" 113A, "2. point useable information registration" 113B, "3. sales input" 113C,
The URL link of “4. Various list inquiry” 113D is displayed.

Here, "1. store registration / change" 113A
When the button is pressed, the store registration screen 81 (FIG. 8) in which the store information of the store is displayed is displayed, and the person in charge of the store can change or correct the store information.

The case where the “3. Sales input” 113C button and the “4. Various list inquiry” 113D button are pressed will be described later in detail.

The person in charge of the store reads “2.
When the button is pressed (step S1004), the point management server device 10 transmits a point availability information registration screen 121 as shown in FIG. 12 (step S10).
15).

The point availability information registration screen 121
In the column, input fields such as a point available date, a point available time, a maximum available point, and remarks are displayed.

Here, the person in charge of the store inputs a date at which the point can be used in the store in the “point available date”, and inputs a start time and an end time in the “point available time”. .

Further, at the date and time entered above, the upper limit of the points that can be used by the member is entered and set in "Maximum available points", and if there is a matter to be specially notified to the member, it is set to "Remarks". That effect is input (step S1005).

For example, the person in charge of the store reads “2000
When "1000 points" can be used from "9:00 to 11:00" on February 2, and at the same time point availability information for executing "drink service" is entered, the point management server device 10 Then, a confirmation screen as shown in the point availability information confirmation screen 122 is transmitted (step S1016).

When the store clerk presses the "confirm" button 122A on the point availability information confirmation screen 122, the point management server device 10 stores the point availability information in the point availability information database 1.
00 (step S1017).

FIG. 13 shows an example of the point availability information database 100. Data such as “store CD”, “points available date”, “points available time FROM”, “points available time TO”, “maximum available points”, and “remarks” are registered in the items of this database. Is done.

The point management server device 10 that has completed the point availability information registration process transmits a registration end screen to the store terminal device 12 (step S1018).

(6) Search for Stores That Can Use Points (Customer) A customer who has registered as a member of Cyber Point can search for stores that can use points using the mobile phone 14 with a browser function.

FIG. 14 is a flowchart showing a process in which a customer searches for a store where points can be used. FIGS. 15 and 16 show examples of screens displayed on the display 32 of the mobile phone 14 in this process.

It is also assumed that certain points have been issued to the customer upon membership registration.

In this case, first, when the customer accesses the point management server device 10 (step S1401),
The member top menu screen 151 shown in FIG. 15 is transmitted to the mobile phone 14 (step S1411).

Next, the customer enters the "login" button 151A.
Is pressed (step S1402), the point management server device 10 transmits a member login screen 152 (step S1412).

Further, when the customer inputs a mobile number and a password on the member log-in screen 152 using the input keys of the mobile phone 14 (step S1403), the point management server device 10 performs a member authentication process (step S1403). S1413).

In the member authentication process, the point management server device 10 checks whether or not the mobile number and password transmitted from the mobile phone 14 exist in the member database, and displays the member menu screen 153 if they exist. Transmit to the telephone 14 (step S141)
4).

If it cannot be determined that the customer is a registered customer of Cyber Point, a screen may be transmitted to indicate that access is denied because the mobile number and password are incorrect.

Also, the member menu screen 153 includes
URL links of "1. Member registration / change" 153A, "2. Point use desired information registration / change" 153B, "3. Point use store search" 153C, and "4. Point use password acquisition" 153D URL are displayed respectively. ing.

Here, "1. Member registration / change" 153A
When the button is pressed, the member registration screen 52 (FIG. 5) in which the member information of the customer is displayed is displayed, and the customer can change or correct the member information.

[0108] Also, refer to "2.
The case where the "change" 153B button and the "4. point use password acquisition" 153D button are pressed will be described later in detail.

Next, when the customer presses “3. Search for point available stores” on the member menu screen 153 (step S1404), the point management server device 10 searches for point available stores as shown in FIG. Screen 16
1 is transmitted (step S1415).

[0110] The point-usable store search screen 161 is used to input location, use date, use time, type of business, maximum number of usable points, and the like as search conditions for searching for stores where points can be used. Column or selection column is provided.

The customer inputs desired search conditions in the input field of the point-usable store search screen 161 and performs "search".
When the button 161A is pressed, the point management server device 10 starts a point available store search process (step S1416).

In the point available store search process, the point available information database 100 and the store database 70 are searched based on the search conditions.
Extract information about the store concerned.

For example, as shown on the point available store search screen 161, the customer sets “2000” on the “use date”.
"December 2", "Use time" is "10:00", "Business type" is "Billiards", and "Search" button 161
It is assumed that A is pressed.

First, the point management server device 10 searches the point availability information database 100,
The “point availability date” is “December 2, 2000” and the “point availability time FROM” is “10
"Time" or less and "point available time TO" is "10"
Extract the database records of "time" or more.

Further, the store database is searched from the “store CD” of the extracted database record, and only the database record whose “business type” is “billiard” is extracted.

Therefore, the database record 13A from the point availability information database 100 shown in FIG.
Is extracted, and the store database 7 shown in FIG.
From 0, records including the database record 9A are extracted.

The extracted information on the stores is sorted in the order of the store names, and the point-usable store list screen 16
The search result screen as shown in FIG. 2 is transmitted to the mobile phone 14 (step S1417).

When a store name is pressed on the point available store list screen 162, a point available store information screen 163 including an address, a telephone number, business hours and the like is displayed. For example, in FIG. 16, the store name “nine ball” 162A is pressed.

(7) Use of Points (Customer / Store) An example of a case where a customer searches for a store where points can be used, then visits a desired store and uses the points will be described.

Acquisition of Point Use Password (Customer) A customer who has visited the store accesses the point management server device 10 and acquires a point use password. Here, the point use password is for authenticating whether the customer at the time of using the point is a legitimate member, and omitting the input of the member information at the store.

FIG. 17 is a flowchart when the customer obtains the point use password.

First, when a customer inputs a mobile number and a password from the member login screen 152 of FIG. 15 and accesses the point management server device 10 (step S1).
701), the point management server device 10 performs a member authentication process and transmits a member menu screen 153 (step S1711).

When the customer presses the “4. Get point use password” 153D button on the member menu screen 153, the point management server
Point use password acquisition screen 181 as shown in FIG.
Is transmitted (step S1712).

Next, on the point use password acquisition screen 181, when the customer inputs the store name of the store where the user wants to use the points and presses the "send" button 181A (step S1703), the point management server device 10
Calculates a point use password according to a specific calculation formula using a random number, for example, and registers it in the point use history database 170 (step S1713).

FIG. 21 shows an example of the point use history database 170. This database is a database for managing the usage status of points for each member CD as a transaction, and generates data every time a customer requests a point usage password.

As items of the point use history database 170, "history number" as a unique key, "member CD" of the requested member, calculated "point use password", and "time of entering the store" Date of entry "and" Time of entry ", the store CD of the store that entered the store,
“Issued points” in sales, “sales amount” at that time, “used points” used at the time of sales, and the like are registered.

The items registered when issuing the point use password include "history number", "member CD", "point use password", "entry date", "entry time",
"Store CD" and other items are registered when sales are input from the store terminal device.

Next, the point management server device 10 transmits the calculated point use password to the customer's mobile phone 14 (step S1714). In addition,
The point use password issuance screen 182 in FIG. 18 is the screen in this case.

The customer electronically saves the point use password issuance screen 182 in the mobile phone, or stores only the issued point use password.
Then, at the time of payment later, the person in charge of the store,
Points are used by notifying the point use password.

The point use password can also be obtained from the point useable store information screen 163 in FIG.

In this case, the customer first accesses the cyber point to search for a point-usable store, and causes the mobile phone 14 to display a point-usable store list screen 162 (FIG. 16).

Next, the customer presses the store name on the point available store list screen 162 to display the point available store information screen 163.

Further, the customer presses the “obtain point use password” button 162A on the point available store information screen 163 to display the point use password acquisition screen 181 of FIG.

Sales Input (Store) Next, a case where sales input to the customer is performed in the store terminal device will be described. At the same time, issuance and use of points in sales input will be described in detail.

[0135] When the customer uses the facilities of the store or selects the merchandise of the store, the customer must pay the price. However, stores that are affiliated with Cyber Point have agreed that some or all of the price can be paid electronically. Therefore, at the store, the customer must be charged an amount obtained by subtracting the point usage from the sales amount.

FIG. 19 is a flowchart in the case where a sales input is made from the shop terminal device 12 to the point management server device 10.

First, when the store clerk inputs the store CD and password from the store login screen 112 in FIG. 11 and accesses the point management server device 10 (step S1901), the point management server device
The store authentication process is performed and the store menu screen 113 is transmitted (step S1911).

[0138] The store clerk operates the store menu screen 113.
When the "3. Sales input" 113C button is pressed (step S1902), the point management server 1
0 transmits the point use password input screen 201 as shown in FIG. 20 (step S1912).

Here, on the point use password input screen 201, a point use password input field is displayed, and the store clerk inputs and transmits the point use password obtained verbally from the customer (step). S1903).

As a method of acquiring a point use password from a customer, for example, a Bluetooth (trademark),
Communication means such as IRDA and cable connection may be used.

In response to the transmission of the point use password, the point management server device 10 authenticates whether the point use password is valid (step S1913).

In the authentication, the point management server device 10 checks whether the transmitted point use password exists in the point use history database.
It also checks whether the sales information of the record is unregistered. This is to avoid double registration.

Next, the point management server device 10 transmits the sales input screen 202 to the store terminal device 12 (step S1914). The sales number input screen 202 displays a history number, a member CD, a member name, a store entry time, remaining points, and the like.
2A and the "use point" 202B are displayed.

Next, the store clerk inputs the sales amount to the customer into the “sales amount” 202A, obtains the number of points used this time from the customer, and obtains the “use points” 202B.
Enter

For example, when “2500” yen is input as “sales amount” and “500” points as “use points” as sales information and the “send” button 202C is pressed, the point management server apparatus 10 uses the point usage. An availability determination process is performed (step S1915).

In the point availability determination processing, it is checked whether points are used based on the point availability information database 100 set by the store.

That is, the “entrance date”, “entrance time”,
It is checked whether the “usage point” is within the range of each item of the record having the same store CD in the point availability information database 100.

If there is no problem in the check, the point management server device 10 transmits the sales confirmation screen 203 to the store terminal device 12 (step S1916).

[0149] The sales confirmation screen 203 includes a "sales amount" and a "use point" entered on the sales input screen 202, and the customer's price when the "use point" is 10 yen per point. "Payment amount" 20
3A is displayed.

For example, "sales amount" is "2500" yen,
When "500" points are entered in the "usage points", as shown in the sales confirmation screen 203 in FIG. 20, the customer's payment amount is changed from "2500- (500 * 10)" to "20".
00 "circle is displayed.

Note that, in the case of cyber points, the price is set at 10 yen per point, but the point value may be changed according to the system. Further, the point value may be changed for each store.

The sales confirmation screen 203 includes a “issuing point” newly issued when the sales processing is performed.
203B is also output at the same time.

For example, the return rate of this store (“Nine Ball”) is “10%” from the store database of FIG. Therefore, as shown on the sales confirmation screen 203 in FIG. 20, when the sales amount is “2500” yen, the issue point is “250” yen.

When the store clerk checks the display contents of the sales confirmation screen 203 and presses the “confirm” button 203C (step S1905), the point management server device 10
Performs sales registration processing (step S1917).

In the sales registration processing, the sales information input at the store is registered as “issuing point”, “sales amount”, “usage point”, etc. in the point use history database. For example, when the sales registration processing is performed based on the contents of the sales confirmation screen 203 in FIG. 20, the result is as shown in the record 21A of the point use history database in FIG.

In the sales registration process, the “remaining points” are calculated at the same time and registered in the member database 40. For example, when the sales registration processing is performed on the contents of the sales confirmation screen 203 in FIG. 20, the remaining points in the member database 40 of the customer are “500” as the original remaining points,
Use point is "500" and issue point is "250"
Therefore, from “500−500 + 250”, “25”
0 "points.

[0157] As shown in the member database 40, "number of visits" and "total sales amount" may be updated.

Further, in the above embodiment, points are issued for the sales amount, but points may be issued according to the payment amount of the customer.

[0159] 2. Second Embodiment The overall configuration of an electronic point service system according to a second embodiment is the same as in FIG. The hardware configuration of each device is the same as in FIGS. 2 and 3.

As in the first embodiment, the customer performs a member registration process from the mobile phone 14, and the store staff performs the store registration process from the store terminal device 12.

(1) Registration of Point Use Desired Information (Customer) FIG. 22 is a flowchart showing a process in which the customer registers desired point use information after registering as a member. Note that the point use request information registration means that the customer registers the day of the week, time, and the like at which the customer wants to use the points.

Therefore, the point management server device 10
By registering desired point use information such as “desired use day”, “desired use time”, “desired type of use”, and “desired point of use” in the member database 40, the point use of the corresponding store can be performed Possible information can be transmitted to customers.

First, when a customer inputs a mobile number and a password from the member log-in screen 152 in FIG. 15, and accesses the point management server device 10 (step S2).
201), the point management server device 10 performs a member authentication process and transmits a member menu screen 153 (step S2211).

On the member menu screen 153, the customer selects “3. Point use desired information registration / change” 153C.
When the button is pressed (step S2202), the point management server device 10 transmits a point use request information registration screen 231 as shown in FIG. 23 (step S22).
12).

Note that the point use desired information registration screen 231 displays input fields such as desired use day of the week, desired use time, desired business type, desired use points, and the like.

Next, when the customer inputs or selects the day of the week or time to use the points on the point use desired information registration screen 231 and presses the "send" button 231A (step S2203), the point management server 10 Transmits the point use request information confirmation screen 232 (step S2213).

Then, the customer who has confirmed the contents displayed on the point use desired information confirmation screen 232 presses the "confirm" button (step S2204).

Upon receiving the transmission, the point management server device 1
0 registers desired point use information such as “desired use day”, “desired use time”, “desired use type”, and “desired use point number” in the member database 40 (step S2214). For example, when the point use desired information registration processing is performed on the content of the point use desired information confirmation screen 232 in FIG. 23, the member C in the member database 40 in FIG.
As shown in the record 6A of D “001”.

Next, the point management server device 10 that has completed the point use request information registration process transmits a registration end screen to the mobile phone 14 (step S2215).

(2) Direct Mail Transmission (Store) In the first embodiment, a description will be given of a method in which the store that has registered the point availability information transmits the registered point availability information to a specific member. I do.

FIG. 24 is a flow chart showing a process for transmitting a direct mail to a customer after registering point availability information at a store. The direct mail is an e-mail sent to the mail address set at the time of member registration.

After the point clerk inputs and transmits the point availability information, the point management server device 10 that has completed the point availability information registration processing displays the registration end screen 251 as shown in FIG. The data is transmitted to the device 12 (step S2411).

[0173] The registration end screen 251 displays a button for transmitting a direct mail to the member.

The person in charge of the store checks the registration end screen 251
When the "Yes" button 251A is pressed (step S2401), the point management server device 10 transmits the direct mail transmission screen 252 (step S2).
412).

[0175] The direct mail transmission screen 252 displays input items of destination conditions for setting to which member the direct mail is to be transmitted, together with the point availability information registered from the store terminal device 12.

The input items of the destination conditions include area, age, gender, day of week, number of owned points, number of visits,
Items such as sales per visit and average monthly sales are displayed.

Here, information such as sales per visit, monthly average sales, and the like are stored in the store menu screen 113 shown in FIG.
It can be set by referring to “4.

That is, by pressing “4. Inquiry of various lists”, a list of sales data at the store is displayed. The list of sales data can display a list of sales by member, sales by age, sales by time zone, sales by day of week, etc. in addition to a list of all sales.

The store clerk inputs destination conditions on the direct mail transmission screen 252 (Step S).
2402) When the “number check” button 252A is pressed (step S2403), the point management server 10
Calculates the number of members corresponding to the transmission destination condition (step S2413).

The number of members corresponding to the transmission destination condition is calculated by the point management server device 10 by referring to the point use history database 170, the member database 40, and the like.

Next, the point management server device 10 transmits a screen including the calculated number of members to the shop terminal device 12 (step S2414). The number of members targeted for transmission is shown in the number display field 2 of the direct mail transmission screen 252.
52B is displayed.

Then, when the store clerk confirming the number of members to be transmitted pushes the "send" button 252C (step S2404), the point management server device 10 transmits the member to the transmission target. The direct mail is transmitted (step S2415).

When the direct mail transmission cost per transmission is set by the system operator, the store manager may further narrow down the number of members to be transmitted. In this case,
The transmission conditions are changed on the direct mail transmission screen 252, and the “number confirmation” button 252A is pressed again to confirm the number of members.

[0184] 3. Others In the above embodiment, a mobile phone compatible with i-mode (trademark) is used. For example, EZweb (trademark), J
Any mobile phone having an Internet connection function and an e-mail function, such as Sky Service (trademark), may be used. Further, the portable information terminal device may have an Internet connection function and an e-mail function.

In the above embodiment, in the point availability information input by the store and the point usage conditions input by the customer, the number of points that can be used as the price is input, but the ratio of the number of points to the price is input. It may be.

In order to promote the use of customers, points may be given periodically according to the number of visits and the sales amount. If the number of visits by the customer is small, points may be periodically reduced. Furthermore, when the customer visits the store continuously, the point increase rate may be changed according to the number of visits or the sales amount.

In the above embodiment, the point redemption rate is set in the store database 70. However, the point redemption rate may be set in the point availability information database to change the point redemption rate in the store. Good.

Furthermore, when searching for a point-usable store from the customer's mobile phone 14, the point redemption rate may be entered as a search condition.

[Brief description of the drawings]

FIG. 1 is a diagram showing an overall configuration according to an embodiment of the present invention.

FIG. 2 is an example showing a hardware configuration diagram of a point management server device or a store terminal device according to an embodiment of the present invention.

FIG. 3 is an example showing a hardware configuration diagram of a mobile phone according to an embodiment of the present invention.

FIG. 4 is a diagram showing a flowchart in “member registration”.

FIG. 5 is a diagram showing a display screen of the mobile phone 14 in “member registration”.

FIG. 6 is a diagram showing an example of a member database.

FIG. 7 is a diagram showing a flowchart in “store registration”.

FIG. 8 is a diagram showing a display screen of the store terminal device 12 in “store registration”.

FIG. 9 is a diagram showing an example of a store database.

FIG. 10 is a diagram showing a flowchart in “point use information registration”.

FIG. 11: Store terminal device 12 in “store login”
3 is a diagram showing a display screen of FIG.

FIG. 12 is a diagram showing a display screen of the shop terminal device 12 in “point use information registration”.

FIG. 13 is a diagram showing an example of a point availability information database.

FIG. 14 is a diagram showing a flowchart in “point-usable store search”.

FIG. 15 is a diagram showing a display screen of the mobile phone 14 in “member login”.

FIG. 16 is a diagram showing a display screen of the mobile phone 14 in the “point available store search”.

FIG. 17 is a diagram showing a flowchart in “acquisition of point use password”.

FIG. 18 is a diagram showing a display screen of the mobile phone 14 in “acquire point use password”.

FIG. 19 is a diagram showing a flowchart of “sales input”.

FIG. 20 is a diagram showing a display screen of the store terminal device 12 in “sales input”.

FIG. 21 is a diagram showing an example of a point use history database.

FIG. 22 is a diagram showing a flowchart in “point use request information registration”.

FIG. 23 is a diagram showing a display screen of the mobile phone 14 in “point use request information registration”.

FIG. 24 is a diagram showing a flowchart of “direct mail transmission”.

FIG. 25 is a diagram showing a display screen of the shop terminal device 12 in “direct mail transmission”.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 ... Internet 10 ... Point management server device 12 ... Store terminal device 14 ... Mobile telephone

 ──────────────────────────────────────────────────続 き Continuation of the front page (72) Inventor Takuya Matsumoto 3-35-16 Nakatsu, Kita-ku, Osaka-shi, Osaka 701 F term (reference) 3E042 CC01 CC04 EA01

Claims (18)

[Claims] 1. A store terminal device for registering points for each customer, a customer terminal device possessed by the customer, and a point management server device communicably provided with the store terminal device and the customer terminal device. An electronic point service system, wherein the store terminal device transmits the point availability information to the point management server device, and the point management server device associates the point availability information received from the store terminal device with the store ID. The customer terminal device transmits the store search condition including the customer's desired point use condition to the point management server device, and the point management server device receives the customer's desired point use condition received from the customer terminal device. And stores the store search conditions and the customer ID in association with each other. Electronic point service system and transmits searching point availability information store based on the store retrieval condition including a use condition, the information about the relevant retailer customer terminal apparatus. 2. A store terminal device for registering points for each customer, and a point management server device communicably provided with a customer terminal device of the customer, the point management server device receiving point availability information from the store terminal device. And stores the received point availability information and the store ID in association with each other, receives a store search condition including the customer's desired point use condition from the customer terminal device, and stores the received customer's desired point use condition. The search condition and the customer ID are recorded in association with each other, the point availability information of the store is searched based on the store search condition including the desired point use condition of the customer, and information on the corresponding store is transmitted to the customer terminal device. A point management server device characterized in that: 3. A store terminal device communicably provided with a point management server device communicably provided in a customer terminal device possessed by a customer, and for registering points for each customer, wherein a point can be used. A store terminal device for transmitting information to a point management server device. 4. The system or device according to claim 1, wherein the point management server device is configured to execute the point usage information at a predetermined time simultaneously with or after the change of the point availability information by the store terminal device. In consideration of the information on the change of the point availability information, the point availability information of the store is searched based on the store search condition including the customer's desired point usage condition, and the information on the corresponding store is transmitted to the customer terminal device. What is characterized by doing. 5. The point management server device according to claim 1, wherein the point management server device changes the point usage condition simultaneously with or after a change of the point use condition by the customer terminal device. In consideration of the information on the change of the use condition, searching for the point available information of the store based on the store search condition including the desired point use condition of the customer, and transmitting the information on the corresponding store to the customer terminal device. What is characterized by. 6. The system or apparatus according to claim 1, wherein the store terminal device transmits, as point availability information, a date and time when points can be used to a point management server device. thing. 7. The system or apparatus according to claim 1, wherein said store terminal device uses, as point availability information, points that can be used in exchange for part or all of a price paid by a customer at a store. The transmission of the possible amount to a point management server device. 8. The system or apparatus according to claim 1, wherein the shop terminal device uses, as the point availability information, a point availability condition that can be used in exchange for a specific product or service designated by the shop. Is transmitted to the point management server device. 9. The system or apparatus according to claim 7, wherein the condition for using the points is a number of points that can be exchanged for money. 10. The system or apparatus according to claim 7, wherein said point availability condition is a ratio of the number of points to a price. 11. The system or apparatus according to claim 1, wherein the customer terminal device transmits a date and time at which the customer wants to use the point to a point management server device as a customer's desired point use condition. What to do. 12. The system or apparatus according to claim 1, wherein said customer terminal device can be used in exchange for a part or all of a price paid by a customer at a store as a customer's desired point use condition. A feature of transmitting a desired point use amount to a point management server device. 13. The system or apparatus according to claim 1, wherein the customer terminal device is a system for determining a point which can be used in exchange for a specific product or service designated by the store as a customer's desired point use condition. A feature of transmitting a desired use amount to a point management server device. 14. The system or apparatus according to claim 12, wherein the desired use amount of points is a point quantity that can be redeemed for money. 15. The system or apparatus according to claim 12, wherein the desired use amount of points is a ratio of the number of points to the price. 16. The system or apparatus according to claim 1, wherein said customer terminal device is a mobile phone. 17. The system or apparatus according to claim 1, wherein the point management server device transmits information to be transmitted to the customer terminal device by electronic mail. 18. A shop terminal device for registering points for each customer, a customer terminal device possessed by the customer, and a point management server device communicably provided with the shop terminal device and the customer terminal device. The shop terminal device transmits the point availability information to the point management server device, and the point management server device transmits the point availability information and the shop ID received from the shop terminal device.
The customer terminal device transmits the shop search condition including the customer's desired point use condition to the point management server device, and the point management server device receives the customer's desired point received from the customer terminal device. The shop search condition including the point use condition and the customer ID are recorded in association with each other, and the point management server device searches the store's point useable information based on the store search condition including the customer's desired point use condition. And transmitting information on the store to the customer terminal device.