JP2002197256A - Customer management system of receipt scan mode and method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a customer management system of receipt scan mode facilitating enhancement of sales and service to a customer who buys with payment medium such as cash, a credit card, a bank card and a debit card by the efficient management of the customer who buys using the above payment medium. SOLUTION: The customer management system of receipt scan mode is provided with a receipt preparation means preparing characters corresponding to the prescribed information when the prescribed information is inputted, and outputting a receipt on which prepared characters are marked in the prescribed positions, and a information management means to manage the information concerning to the receipt by determining whether characters are marked on the receipt, determining whether the information corresponding to the characters match to the prescribed information or not when the characters are marked on the receipt, and certificating the receipt when the information corresponding to the characters meet to the prescribed information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a receipt scanning type customer management system and method for managing customers for transactions using payment media such as cash, credit cards, bank cards, and debit cards.

[0002]

2. Description of the Related Art Conventionally, a convenience store (for example, selling food, miscellaneous goods, etc.) to a customer who uses a payment medium such as cash, credit card, bank card, debit card, etc. At stores such as convenience stores, stick a bar code on the product,
By scanning the bar code attached to the product purchased by the customer with the scanner installed at the cash register,
2. Description of the Related Art There is used a system that allows a customer to quickly pay for a product purchased and easily manage inventory of the product.

[0003]

Generally, a customer who purchases a product or the like using a payment medium such as cash, a credit card, a bank card, or a debit card pays the price of the product or the like and receives a receipt together with the product or the like. Receive.

[0004] A customer who purchases with a payment medium such as cash or debit card is different from a customer who purchases with a payment medium such as a credit card or a bank card. It is almost impossible to do. In addition, a customer who uses a payment medium such as a credit card or a bank card to make a purchase does not always go to the same store or store, and even if so, pays for each item purchased. In general, it is not possible to specify the purchased item because the target is the total payment amount, rather than sorting. That is,
For customers shopping with payment media such as cash, credit cards, bank cards, debit cards, etc.,
It is basically impossible to keep track of a customer's purchase history unless he or she is familiar with shopping frequently at a particular store. For example, in a specialty retail store such as a fruit store, a tofu store, a bakery, and an electric store in a town, if familiar, it is possible to grasp the purchase history of the customer.
However, at convenience stores and gas stations, customers who purchase products or gasoline using the payment
There is a problem that even if a customer frequently uses a convenience store or a gas station just by issuing a receipt, it is not possible to grasp the purchase history of the customer.

[0005] In view of the above-mentioned problems in the conventional system, the present invention can capture and manage the purchase history of a customer who purchases with the payment medium by using a receipt issued at the time of shopping. Yes, it is possible to provide a better service to a customer who purchases with the payment medium, and to efficiently manage the customers who purchase with the payment medium, thereby shopping with the payment medium. It is an object of the present invention to provide a customer management system and a receipt scanning method that can increase sales and service for customers.

[0006]

SUMMARY OF THE INVENTION The object of the present invention is to create a character corresponding to predetermined information when predetermined information is input, and mark the created character at a predetermined position on a receipt. Receipt creation means to be output and judge whether a character is marked on the receipt, and if the character is marked on the receipt, judge whether predetermined information and information corresponding to the character match If the predetermined information and the information corresponding to the character match, this is achieved by a receipt scanning type customer management system including an information management means for authenticating the receipt and managing information relating to the receipt.

An object of the present invention is to create a character corresponding to predetermined information when predetermined information is input,
Mark the created character at a predetermined position on the receipt and output it.Determine whether the receipt is marked with a character.If the character is marked on the receipt, enter the specified information and character. Determining whether the information corresponding to the character matches the information, and if the information corresponding to the character matches the predetermined information, authenticates the receipt and manages information related to the receipt. Achieved by customer management methods.

[0008]

BEST MODE FOR CARRYING OUT THE INVENTION In the receipt scanning type customer management system of the present invention, a receipt creating means creates a character corresponding to predetermined information when predetermined information is input, and receives the created character. The information management means determines whether a character is marked on the receipt, and if the character is marked on the receipt, it corresponds to the predetermined information and character. It is determined whether or not the pieces of information match each other, and if the predetermined information matches the information corresponding to the character, the receipt is authenticated to manage information on the receipt.

[0009]

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a block diagram showing the structure of a receipt scanning type customer management system (hereinafter abbreviated as a customer management system) and a receipt scanning type customer management method (hereinafter abbreviated as a customer management method) according to the present invention; An example will be described in detail.

FIG. 1 is a block diagram showing a schematic configuration of an embodiment of a customer management system according to the present invention. As shown in FIG. 1, a customer management system 10 according to the present embodiment is installed in a store or the like, and a customer can use a payment medium such as cash, a credit card, a bank card, a debit card (hereinafter, referred to as a payment medium). When purchasing a product, etc., each item of (I) purchase date / time, (II) purchase store, and (III) purchase content / purchase amount (hereinafter, collectively referred to as “predetermined items”) Input device 11 for inputting information about
A numeral, which is connected to the input device 11 and corresponds to the information on each predetermined item input from the input device 11;
A character creation device 12 for creating a character composed of any one of characters, pictograms, designs, and the like, or a combination thereof, which cannot be easily understood by a customer based on a certain rule; Information database 13 for storing / accumulating information and characters related to each item, and information relating to predetermined items input from the input device 11 and the character created by the character creation device 12 to receive the item information database 1 respectively.
3 and the item information database 1
3, a server 14 configured to be able to read information and characters related to predetermined items, and item printing for reading information about predetermined items from the item information database 13 via the server 14 and printing the information on a receipt. A character printing device 16 for reading a character corresponding to information on each item printed by the item printing device 15 from the item information database 13 via the server 14 and printing the character at a predetermined position on the receipt; and an input device 11, the server 14, the item printer 15, and the character printer 16, respectively, and controls the item printer 12 and the character printer 13 when information on each predetermined item is input from the input device 11. ,
A printer 17 for printing out a receipt in which information on each of the predetermined items and characters corresponding to the information on each of the items are printed at predetermined positions;
Scans the placed receipt to determine whether there is a character corresponding to the information on each item printed on the receipt and the information on each item, and as a result of the determination, if they exist Is a scanner 18 that reads information about each predetermined item and a character corresponding to the information of each item, which are printed on the receipt.
And whether the information read by the scanner 18 regarding the predetermined items and the information of the character corresponding to the information of each item match, and if the result of the determination is that the information matches, And an authentication device 19 for authenticating that the receipt is not forged or replaced.

In the system of this embodiment, the input device 11
Further, customer information (necessary items may be limited) such as a customer's first and last name, gender, age, address / location, account number such as a bank, e-mail (e-mail) address, telephone number / mobile phone number, etc. ) Is configured to be input.

The system of this embodiment further includes a customer information database 20 for storing / accumulating information including customer information.

The server 14 receives the customer information input from the input device 11, stores and stores the customer information in the customer information database 20, and registers the customer when the customer information is registered in the customer information database 20. It is configured to issue a customer ID and password to the customer.

The printer 17 prints out the contents of the customer information registered in the customer information database 20, the customer ID and the password issued by the server 14 when the customer registration is performed by the server 14, respectively. It is configured.

The scanner 18 further includes a transfer device 21 that converts the description of the characters printed on the scanned receipt into data such as characters and numbers by an application program and transfers the data to the server 14.

The transfer device 21 may be configured to transfer the contents of the receipt to the server 14 as an image. In this case, the server 14 converts the image of the contents of the receipt transferred from the transfer device 21 into character data.

With the above-described configuration, a gas station,
By registering a customer with an input device installed at a store such as a convenience store, a customer ID and password are issued, and by inputting the issued customer ID and password from the input device, purchasing a product or the like. Identify the customer who is the customer, scan the receipt issued when purchasing the product, etc. with a scanner, and read the information on the receipt to capture the customer's purchase history
By printing characters on the issued receipt, scanning the printed characters with a scanner, and comparing the information corresponding to each predetermined item of the receipt with the information corresponding to the character. Since it is possible to prevent forgery or replacement of the contents of the receipt, it is possible to provide better services to customers and to expand sales opportunities.

Although characters are printed in the above embodiment, the present invention is not limited to this. The character may be formed by drilling a receipt. In that case, the scanner is also configured to have a function of scanning the drilled character.

Once a customer has been registered in the system, the customer does not need to register again. That is,
Once registered, the customer can scan the received receipt simply by inputting an ID and password unique to the customer from the input device 11 when shopping at the same store using the payment medium.

Next, prevention of forgery of the contents of the receipt in the system of the present invention will be described. If the same receipt is scanned twice with good intentions or bad intentions, it can be easily checked because the purchase date, contents and price are the same. Therefore, the following three items can be considered for forgery prevention: (I) Forgery of purchase date / time (II) Replacement of purchase shop (III) Forgery of purchase contents / purchase amount Forgery of these items The following three measures are taken to prevent
There are two possible ways:

(1) Countermeasure A (see FIGS. 2A and 2B) By converting the information regarding the above items (I) to (III) into a character string based on a certain rule, the above item ( I)
Forgery / replacement of (III) can be prevented.

In the example shown in FIGS. 2 (a) and 2 (b), as a certain rule, for example, numbers are respectively shown corresponding to uppercase alphabets based on the following table:
(All items other than numbers are shown in lowercase alphabets.) Numerals 0 1 2 3 4 5 6 7 8 9 10 00 000 0000 English characters ABCDEFGHIJKLMN According to these rules, items ( I) Purchase date and time information Purchase date October 14, 2000 CMKB time 14:14 BEBE Item (II) purchase store information Purchase store Keihin Sekiyu KK Narita store nr Item (III) purchase contents・ Purchase information Information Purchase details Regular gasoline rg Purchase price 3472 yen DEHC Purchase details Wax car wash wxw Purchase price 1000 yen Corresponding to BM, forgery / replacement of each item by printing in alphabetical form on the receipt like CMKBEBEBEnrrgDEHCwxwBM Can be prevented.

In the receipt shown in FIG. 2B, information on the purchase date / time of item (I) Purchase date September 5, 2000 CMAJAF time 21:05 CBAF Item (II) purchase store Information Purchase store Convenience store ABC Mihama store mh Information on purchase contents and purchase amount of item (III) Purchase contents Sea chicken canned tc Purchase amount 168 yen BGI Purchase contents Instant cup noodles icn Purchase amount 153 yen BFD Purchase contents Thigh canned pc Purchase amount 284 Corresponding to the yen CIE and printing it on the receipt in the alphabet like CMAJAFCBAFmhtcBGIicnBFDpcCIE can prevent forgery and replacement of each item.

(2) Countermeasure B (see FIGS. 3 (a) and 3 (b)) The information on the above items (I) to (III) is converted into position information on a receipt based on a certain rule. By printing / perforating appropriate characters (characters, pictograms, patterns, etc.) at positions, forgery and replacement of the above items (I) to (III) can be prevented.

In the example shown in FIGS. 3 (a) and 3 (b), as a certain rule, for example, numbers are respectively shown corresponding to uppercase alphabets based on the following table:
(All items other than numbers are shown in lowercase alphabets.) Number 0 1 2 3 4 5 6 7 8 9 10 00 000 0000 Alphabet ABCDEFGHIJKLMN

Here, as in FIG. 2, each information is represented by an alphabet using a correspondence table, and then the arrangement position of each item is specified, whereby the configuration as shown in FIG. 3A is obtained. Item (I) purchase date and time information Purchase date October 14, 2000 CMKB time 14:14 BEBE Item (II) purchase store information Purchase store Keihin Sekiyu KK Narita store nr Item (III) Purchasing contents / purchase amount information Purchasing contents Regular gasoline rg Purchasing price 3472 yen DEHC Purchasing contents Wax car wash wxw Purchasing price 1000 yen Corresponding to BM, three places on the receipt in alphabetical places corresponding to item (I) By printing rgDEHCwxwBM at the place corresponding to nr item (III) at the place corresponding to CMKBBEBE item (II), forgery and replacement of each item can be prevented.

In the receipt shown in FIG. 3 (b), the purchase date / time information of item (I) Purchase date September 5, 2000 CMAJAF time 21:05 CBAF Item (II) purchase store Information Purchase store Convenience store ABC Mihama store mh Information on purchase contents and purchase amount of item (III) Purchase contents Sea chicken canned tc Purchase amount 168 yen BGI Purchase contents Instant cup noodles icn Purchase amount 153 yen BFD Purchase contents Thigh canned pc Purchase amount 284 Corresponding to the yen CIE, in three places on the receipt in the alphabet, in the place corresponding to the item (I), in the place corresponding to the CMAJAFCBAF item (II), in the place corresponding to the mh item (III), such as tcBGIicnBFDpcCIE By printing, forgery and replacement of each item can be prevented.

(3) Countermeasure C (see FIGS. 4A and 4B) By converting the information on the above items (I) to (III) into barcode information, the above items (I) to (III) ) Can be prevented. In the example shown in FIGS. 4A and 4B, the information on the items (I) to (III) is indicated by bar codes, respectively.

As shown in the above countermeasures A to C, the important point is that the information of each item written on the receipt cannot be easily forged or replaced at another position on the receipt. Such forms (characters in the above embodiment) are also described at the same time, and by scanning these forms with a scanner and reading the contents of the information shown in those forms, each item entered on the receipt is Is to confirm the information.

With the above-described configuration, a store or the like can use a receipt that has been discarded without being used much for a customer for various purposes. For example, set points according to the amount spent by customers,
By accumulating points, it becomes possible to give some kind of return to customers. In addition, since the purchase tendency of the customer's product or the like can be easily grasped, the guide of the new product or the like can be sent based on the tendency.

Further, the customer can easily obtain the history of the receipt itself, that is, information such as what is purchased, when and where, so that the customer can appropriately use the information when declaring taxes and the like. it can.

In the present invention, the terminal TM is a closed terminal that does not pass through an open network such as the Internet.
The terminal may be a terminal connected to a network, or may be a terminal connected to an open network via an open network such as the Internet.

Next, referring to the flow charts of FIGS.
The customer management method by the customer management system 10 of FIG. 1 will be described in detail. (1) When a customer purchases a product or the like using a payment medium,
Information on each item of (I) purchase date / time, (II) purchase store, and (III) purchase contents / purchase amount (hereinafter, these are collectively abbreviated as “predetermined items”) are referred to as gasoline / gas.
The input is performed by the input device 11 of the terminal TM installed in a store such as a stand or a convenience store or a store (step S
1). (2) Any one of numbers, letters, pictograms, designs, etc., or a combination thereof corresponding to the information on each of the predetermined items input from the input device 11 is configured so as not to be easily understood by the customer. The created character is created by the character creation device 12 (step S2). (3) Information about predetermined items input from the input device 11 and the character creation device 12
Are received and stored / stored in the item information database 13 (step S
3). (4) Information about each predetermined item is read from the item information database 13 via the server 14 and printed on a receipt by the item printing device 15 (step S4).

(5) A character corresponding to information on each item to be printed by the item printing device 15 is read out from the item information database 13 via the server 14 and printed at a predetermined position on the receipt by the character printing device 16 ( Step S5). (6) When information on each of the predetermined items is input from the input device 11, the item printing device 12 and the character printing device 13 are controlled to control the information on each of the predetermined items and the character corresponding to the information on each of the items. Are printed out by the printer 17 on the receipt printed at a predetermined position (step S6). (7) The customer who has received the receipt performs customer registration using the input device 11 of the terminal TM installed in the store (step S7). The customer registration information registered here includes first and last name, gender,
Age, address or residence, account number of financial institution such as bank, e-mail address, mobile phone number, etc. In this embodiment, since the terminal TM is a closed terminal, the authentication process of the customer is omitted. In addition, since a privilege that can be obtained even if the user is impersonated is performed by another person, it is considered that the privilege is not a target of the “spoofing” action, so the authentication process of the customer himself is omitted.

(8) The customer registration information input from the input device 11 of the terminal TM is stored in the customer information database 20 of the server 14 installed at the head office (step S8). Whether the customer registration information input from the input device 11 is stored in the terminal TM installed at the store or not and whether the customer registration information can be browsed at the store is determined based on the operation policy. It may be determined whether or not to execute. (9) When the registration of the customer registration information is completed, the customer ID and the customer password are issued online from the server 14 to the terminal TM installed at the store (step S9).
The customer needs to keep a record of the customer ID and the customer password displayed on the terminal TM. Further, the registered contents, the customer ID, and the customer password are printed out by the printer 17 in the printer-integrated terminal TM. (10) After registration, the customer checks the terminal T installed in the store.
After inputting the customer ID and the customer password using the M input device 11, the received receipt is inserted / placed in the scanner 18 of the terminal TM (step S10).

(11) The receipt inserted / placed by the customer is scanned by the scanner 18 and information on each predetermined item printed on the receipt and the presence / absence of a character corresponding to the information on each item are present. (Step S
11). (12) As a result of the determination, if they exist, the information on the predetermined items and the character corresponding to the information on the items, which are printed on the receipt, are read by the scanner 18 (step S12). (13) The authentication device 19 determines whether or not the information on the predetermined items read by the scanner 18 matches the information on the character corresponding to the information on the items (step S13). (14) If the result of the determination is that the information matches, the authentication device 19 authenticates that the receipt has not been forged or replaced (step S14).

With the above configuration, a gas station,
By registering a customer with an input device installed at a store such as a convenience store, a customer ID and password are issued, and by inputting the issued customer ID and password from the input device, purchasing a product or the like. Identify the customer who is the customer, scan the receipt issued when purchasing the product, etc. with a scanner, and read the information on the receipt to capture the customer's purchase history
By printing characters on the issued receipt, scanning the printed characters with a scanner, and comparing the information corresponding to each predetermined item of the receipt with the information corresponding to the character. Since it is possible to prevent forgery or replacement of the contents of the receipt, it is possible to provide better services to customers and to expand sales opportunities.

Although characters are printed in the above embodiment, the present invention is not limited to this. The character may be formed by drilling a receipt. In that case, the scanner is also configured to have a function of scanning the drilled character.

The configuration of the customer management system of the present invention described above is very versatile. For example, adding a receipt reader to a bank's ATM could do the same (current banks are forbidden, but there is a possibility in the future). Also, if you replace an online device with a customer ’s computer,
It becomes possible by adding a reader to a personal computer. However, since registration is via the Internet, security and authentication are required.

Further, in the above embodiment, the case where the customer scans the receipt with the scanner at the store or in the store has been described. However, the present invention is not limited to this. , A specific product or service is sent to the department in charge of the headquarters of the company that provides the service, the customer service department, etc. by e-mail or the like, and the received department is processed by the department in charge using the system and method of the present invention May be.

As described above, according to the present invention, when predetermined information is input, a character corresponding to the predetermined information is created, and the created character is marked at a predetermined position of the receipt and output. Determining whether the character is marked on the receipt, and determining whether the predetermined information and the information corresponding to the character match if the character is marked on the receipt, Provided is a receipt scanning type customer management system including an information management means for authenticating a receipt when information and information corresponding to a character match and managing information relating to the receipt.

[0042] In the receipt scanning customer management system of the present invention, the receipt creating means includes, when the customer purchases a product or the like with a payment medium, input means for inputting information on predetermined items, and input means. Character creation means for creating a character based on a certain rule that corresponds to the input information on each predetermined item and is not easily understood by the customer; And an item information storage means for storing the information.

In the receipt scanning type customer management system of the present invention, the receipt creating means receives the information on each predetermined item inputted from the input means and the character created by the character creating means, and receives the item information storing means. And a server means configured to be able to read information and characters related to each predetermined item from the item information storage means.

In the receipt scanning type customer management system of the present invention, the receipt creating means further includes an item printing means for reading information on each predetermined item from the item information storage means via the server means and printing the information on the receipt. It may be provided.

In the receipt scanning customer management system according to the present invention, the receipt creating means includes a character corresponding to information on each item printed on the receipt from the item information storage means via the server means by the item printing means. A character printing means for reading and printing at a predetermined position on the receipt may be further provided.

In the receipt scanning customer management system according to the present invention, the receipt creating means prints a receipt in which information on each predetermined item and a character corresponding to the information of each item are printed at predetermined positions. May be further provided with a printing device that outputs the data.

In the receipt scanning customer management system of the present invention, the information management means scans the receipt and prints information on each predetermined item printed on the receipt and the presence of a character corresponding to the information of each item. Reading means for reading the information on each predetermined item and the character corresponding to the information of each item, which are printed on the receipt if they are present as a result of the determination. You may.

In the receipt scanning type customer management system of the present invention, the information management means determines whether or not the information on each predetermined item read by the reading means matches the information on the character corresponding to the information on each item. It may be configured to further include an authentication means for authenticating the receipt when the information is determined as a result of the determination.

In the receipt scanning type customer management system of the present invention, the information management means checks whether or not the customer is already registered when the customer inputs an ID and a password unique to the customer from the input means. The system may further include a confirmation unit and a customer information storage unit that stores information on registered customers.

Further, according to the present invention, when predetermined information is input, a character corresponding to the predetermined information is created, and the created character is marked at a predetermined position of the receipt and output. Judge whether the character is marked on the receipt, and if the character is marked on the receipt, judge whether the predetermined information matches the information corresponding to the character, and determine whether the predetermined information corresponds to the character. If the information matches, the receipt is authenticated and the information on the receipt is managed.

In the receipt scanning type customer management method of the present invention, the step of marking and outputting includes the step of inputting information on predetermined items when the customer purchases a product or the like with a payment medium. A step of creating a character based on a certain rule, which corresponds to the information on each predetermined item and is not easily understood by the customer, and stores the information on each predetermined item and the character in the item information. And storing the information in a means.

In the receipt scanning type customer management method of the present invention, the step of outputting the mark includes receiving the input information on each of the predetermined items and the created character and storing them in the item information storage means. The information processing device may further include a step of reading out information and characters relating to each predetermined item from the information storage means.

In the receipt scanning type customer management method of the present invention, the step of outputting the mark further comprises the step of reading out information on each predetermined item from the item information storage means and printing it on the receipt. You may.

In the receipt scanning type customer management method of the present invention, the step of outputting the mark includes reading a character corresponding to information on each item printed on the receipt from the item information storage means, and reading the character at a predetermined position on the receipt. May be further provided.

In the receipt scanning customer management method according to the present invention, the step of outputting the mark includes printing a receipt in which information relating to each predetermined item and a character corresponding to the information of each item are printed at predetermined positions. The output may be further provided.

In the receipt scanning type customer management method of the present invention, the step of managing the information includes scanning the receipt and printing information on each item printed on the receipt and a character corresponding to the information of each item. Determining whether there is a character, and if the result of the determination indicates that the character exists, reads information on each predetermined item and a character corresponding to the information of each item, which are printed on a receipt. May be configured.

In the receipt scanning type customer management method of the present invention, the step of managing the information determines whether or not the read information on each of the predetermined items matches the information on the character corresponding to the information on each of the items. However, if the result of the determination is that the pieces of information match, the system may further include a step of authenticating the receipt.

In the customer management method of the receipt scanning system according to the present invention, the step of managing the information includes determining whether or not the customer is already registered when the customer inputs the unique ID and password to the customer from the input means. May be configured to further include a step of confirming based on the customer information storage means in which information regarding the customer is stored.

[0059]

According to the above-described configuration, a customer ID and a password are issued by registering a customer using an input device installed at a store such as a gas station or a convenience store, and the issued customer ID and password are issued. Input from the input device to identify the customer who is the purchaser of the product, etc., scan the receipt issued at the time of purchase of the product etc. with a scanner, and read the information described in the receipt. With this, it is possible to capture and manage the customer's purchase history, print characters on the issued receipt, scan the printed character with a scanner, and obtain information and characters corresponding to predetermined items on the receipt. By comparing with the information corresponding to, it is possible to prevent counterfeiting or replacement of the contents of the receipt, Expansion of the offer and sales opportunities of good service than can bring.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a schematic configuration of an embodiment of a customer management system according to the present invention.

FIG. 2 (a) is an explanatory diagram showing an example of a counterfeiting prevention measure for the contents of a receipt according to the present invention.

FIG. 2 (b) is an explanatory diagram showing another example of counterfeit prevention measures for the contents of a receipt according to the present invention.

FIG. 3 (a) is an explanatory view showing another example of counterfeit prevention measures for the contents of a receipt according to the present invention.

FIG. 3 (b) is an explanatory diagram showing another example of counterfeit prevention measures for the contents of a receipt according to the present invention.

FIG. 4 (a) is an explanatory view showing another example of counterfeit prevention measures for the contents of a receipt according to the present invention.

FIG. 4 (b) is an explanatory diagram showing another example of counterfeit prevention measures for the contents of a receipt according to the present invention.

FIG. 5 is a flowchart for explaining the operation of the customer management system shown in FIG. 1;

FIG. 6 is a flowchart for explaining the operation of the customer management system shown in FIG. 1;

FIG. 7 is a flowchart for explaining the operation of the customer management system shown in FIG. 1;

[Explanation of symbols]

 Reference Signs List 10 customer management system TM terminal 11 input device 12 character creation device 13 item information database 14 server 15 item printing device 16 character printing device 17 printer 18 scanner 19 authentication device 20 customer information database 21 transfer device

Claims (18)

[Claims] 1. Receipt creation means for creating a character corresponding to the predetermined information when predetermined information is input, marking the created character at a predetermined position of the receipt, and outputting the character. Determining whether the character is marked on the receipt, and if the character is marked on the receipt, determining whether the predetermined information matches the information corresponding to the character; Information management means for authenticating the receipt and managing information relating to the receipt when predetermined information matches the information corresponding to the character; system. 2. The receipt generating means includes: input means for inputting information on predetermined items when a customer purchases a product or the like using a payment medium; and the predetermined items input from the input means. Creation means for creating a character based on a certain rule, the character creation means corresponding to information related to and not easily understood by a customer, and information on the predetermined items and item information for storing the character 2. The customer management system according to claim 1, further comprising a storage unit. 3. The receipt creating means receives the information on each of the predetermined items input from the input means and the character created by the character creating means, and stores them in the item information storage means. 3. The receipt scanning method customer according to claim 2, further comprising server means configured to be able to read out information on the predetermined items and the character from the item information storage means. Management system. 4. The receipt generating means further comprises an item printing means for reading out information on each of the predetermined items from the item information storage means via the server means and printing the information on a receipt. 4. The customer management system according to claim 3, wherein: 5. The receipt creating means reads out a character corresponding to information on each item printed on the receipt by the item printing means from the item information storage means via the server means, and reads the character. 5. The receipt scanning customer management system according to claim 4, further comprising a character printing means for printing at a predetermined position. 6. The printing apparatus according to claim 1, wherein said receipt creating means further prints and outputs a receipt in which information on each of the predetermined items and a character corresponding to the information on each of the items are printed at predetermined positions. 6. The receipt scanning customer management system according to claim 5, further comprising: 7. The information management unit scans the receipt to determine information on the predetermined items printed on the receipt and presence / absence of the character corresponding to the information on each item. And, as a result of the judgment, if they exist, there is provided reading means for reading information on the predetermined items and the character corresponding to the information on the items, respectively, which are printed on the receipt. The receipt scanning customer management system according to claim 1, wherein: 8. The information management means determines whether or not the information on each of the predetermined items read by the reading means matches the information on the character corresponding to the information on each of the items. 8. The receipt scanning customer management system according to claim 7, further comprising an authentication unit that authenticates the receipt when the pieces of information match. 9. The information management means includes: a customer registration confirmation means for confirming whether or not the customer has already been registered when the customer inputs an ID and a password unique to the customer from the input means; 2. The receipt scanning type customer management system according to claim 1, further comprising customer information storage means for storing information about the customer. 10. When a predetermined information is input, a character corresponding to the predetermined information is created, and the created character is marked at a predetermined position of a receipt and output. Determining whether the character is marked, and if the character is marked on the receipt, determining whether the predetermined information matches information corresponding to the character; And a step of authenticating the receipt when the information corresponding to the character matches, and managing information on the receipt. 11. The step of marking and outputting includes, when a customer purchases a product or the like using a payment medium, inputting information on predetermined items, and inputting information on the input predetermined items. Corresponding, a step of creating a character configured so as not to be easily understood by the customer based on a certain rule, and a step of storing information on the predetermined items and the character in the item information storage means. 11. The method according to claim 10, further comprising the steps of: 12. The step of outputting the mark includes receiving information on each of the input predetermined items and the created character and storing them in the item information storage means, and outputting the mark from the item information storage means. The method of claim 11, further comprising reading out information on each predetermined item and the character. 13. The method according to claim 12, wherein the step of outputting the mark further comprises the step of reading information on each of the predetermined items from the item information storage means and printing the information on a receipt. Receipt scan method customer management method. 14. The step of outputting the mark further includes the step of reading a character corresponding to information on each item printed on the receipt from the item information storage means and printing the character at a predetermined position on the receipt. 14. The customer management method according to claim 13, wherein the method is provided. 15. The step of outputting the mark further includes the step of printing and outputting information relating to the predetermined items and a receipt in which characters corresponding to the information of the respective items are printed at predetermined positions. The method according to claim 14, further comprising the steps of: 16. The step of managing the information includes the step of scanning the receipt to obtain information on the predetermined items printed on the receipt and the presence / absence of the character corresponding to the information of each item. Judge, and as a result of the judgment,
11. The method according to claim 10, further comprising a step of reading information on each of the predetermined items and the character corresponding to the information of each of the items, which are printed on the receipt when they exist. Receipt scanning method described customer management method. 17. The step of managing the information includes determining whether information on the read predetermined item matches information on the character corresponding to the information on the item, and as a result of the determination, 17. The method according to claim 16, further comprising the step of authenticating the receipt when the information matches. 18. The step of managing the information includes determining whether the customer is already registered when the customer inputs a unique ID and password to the customer from the input unit.
18. The method according to claim 17, further comprising the step of confirming based on customer information storage means in which information on the customer is stored.