JP2002182946A - System and method for automatically finding fault device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system and a method for automatically and periodically performing optimum diagnosing matched with the constitution of each computer system to be diagnosed. SOLUTION: This system is composed of a user computer 10, a diagnostic computer 20 installed in a maintenance center, a monitoring computer 30, a user profile information computer 40 and a communication network 100 connecting them to each other. The diagnostic computer 20 automatically and periodically performs the optimum diagnosing matched with the constitution of each computer system through the communication network 100 for the user computer 10 without depending on the kind of the system, the kind of an operating system and the kind of the communication network.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system and a method for diagnosing a fault in a computer connected to a network, and more particularly, to automatically and periodically executing an optimum diagnosis according to the configuration of a computer system to be diagnosed. Systems and methods.

[0002]

2. Description of the Related Art Conventionally, in order to diagnose a failure of a computer or the like using a diagnostic computer, it is necessary to make individual computer to be diagnosed a system type, an operating system type, and a communication network type. , It was necessary to install a diagnostic computer.

For example, as described in Japanese Patent Application Laid-Open No. 1-187644 or Japanese Patent Application Laid-Open No. 10-55291, a computer that automatically reports the content of a fault through a communication line requires a computer only when a fault occurs. , The communication line and the communication control function were operating.

[0004]

However, in the above-mentioned prior art, it is necessary to install a diagnostic computer for each system type, operating system type, and communication network type, which increases equipment costs. Problem.

[0005] In the technology in which the communication line and the communication control function are operated only when a failure occurs, the communication line,
When a failure or a problem occurs in the communication control function, there is a problem that it takes a long time for the maintenance center to recognize the failure.

An object of the present invention is to provide a system and a method for solving the above-mentioned problems, and an object of the present invention is to automatically perform an optimum diagnosis according to the configuration of each computer system to be diagnosed. And a system and method that is implemented on a regular basis.

[0007]

Therefore, according to the present invention, a computer installed through a communication network is changed from a computer installed in a maintenance center to a system type, an operating system type, and the like.
The optimum diagnosis according to the configuration of each computer system is performed automatically and periodically regardless of the type of the communication network, and a failure is found.

More specifically, in FIG. 1, the diagnostic computer 20 installed at the maintenance center makes the user computer 10 pass through the communication network 100 without depending on the type of system, the type of operating system, and the type of communication network. Optimal diagnosis according to the configuration of each computer system is automatically and periodically performed.

More specifically, the diagnostic parameters used for the diagnosis are transmitted from the user profile information computer 40 via the network 100 in accordance with an instruction from the diagnostic computer 20.

The diagnostic computer 20 displays the result of the diagnosis on the monitoring computer 30 designated by the diagnostic computer 20 via the network 100.

Further, the present invention is a fault device automatic discovery system for diagnosing a user computer via a network, comprising a diagnostic parameter generating means and a diagnostic instructing means. Based on a predetermined user computer code to be identified, a diagnostic parameter for specifying a diagnostic content for each user computer is generated. The system further includes a faulty device automatic detection system that transmits the diagnosis parameter and the diagnosis instruction, and causes the user computer to execute the diagnosis.

With the above configuration, for example, a single diagnostic computer can be used without providing a diagnostic computer corresponding to each system type, operating system type, and communication network type of the user computer. Computers can perform optimal diagnosis according to the configuration of each computer system.

In this case, the result of the diagnosis executed by the user computer is received, and the result judging means for judging the quality of the received diagnosis result is provided on the maintenance side. Monitoring means for transmitting to the terminal is further provided.

By doing so, it is possible to promptly provide information on a failure to a maintenance base or the like for maintaining a user computer.

Further, in these cases, the diagnostic instruction means transmits the generated diagnostic parameter and the diagnostic instruction in accordance with a predetermined cycle set based on the generated diagnostic parameter.

Thus, even if a failure or problem occurs in the communication line or the communication function, the user computer is periodically diagnosed from the diagnostic computer through the communication line. Abnormality can be determined.

Further, the invention of the above system is also realized as an invention of a method. Further, the above-described invention is also realized as a program for causing a computer to realize a predetermined function or a recording medium on which the program is recorded.

In this specification, the term "means" includes physical means, and also includes the case where the functions of the means are realized by software. Further, the function of one unit may be realized by two or more physical units, or the function of two or more units may be realized by one physical unit.

[0019]

Embodiments of the present invention will be described below with reference to the drawings.

(Configuration of Embodiment) FIG. 1 is a block diagram showing a configuration of an automatic failure device discovery system according to an embodiment of the present invention. As shown in FIG. 1, a fault device automatic discovery system according to an embodiment of the present invention includes a user computer 10 installed through a communication network 100, a diagnostic computer 20 installed in a maintenance center, and a monitoring computer 30. , A user profile information computer 40, and a communication network 100 interconnecting them.

The user computer 10 installed through the communication network 100 is an information processing device such as a personal computer or a workstation server.

The user computer 10 has a diagnostic means. The diagnostic means has a function of executing a diagnosis in accordance with a diagnostic parameter and a diagnostic instruction received from the diagnostic computer 20 through the communication network 100 and transmitting a result to the diagnostic computer 20. I have.

Specifically, the user computer 10
The apparatus includes one or more diagnostic programs, and performs diagnostics on a diagnostic target specified by the diagnostic parameters and the like according to the diagnostic parameters and the diagnostic instructions received from the diagnostic computer 20 via the communication network 100.

Here, the diagnostic program included in the user computer 10 corresponds to, for example, a program for executing a function test, a total system test, and the like, and includes a program for executing a plurality of types of tests, such as a function test and a total system test. Or a case where a plurality of types of programs are provided for each test (eg, a functional test).

The diagnostic parameters are contents necessary for the diagnostic computer 20 to diagnose the user computer 10, and include a system name, an operating system name,
Communication method, diagnosis cycle, type of diagnosis, and the like.

More specifically, the diagnostic parameters are:
For example, components of a user computer (eg, CPU,
From among hard disks, etc., the elements to be diagnosed are specified, the type of diagnosis executed by the user computer is specified (eg, functional test, total system test, etc.), and the diagnostic cycle is specified (example: Weekly, monthly, etc.).

The diagnostic computer 20 is an information processing device such as a server installed at a maintenance center.

The diagnostic computer 20 has diagnostic instruction means. The diagnostic instruction means is based on the diagnostic parameters sent from the profile information computer 40 installed through the communication network.
User computer 10 installed through 00
Is the system type, operating system type,
It has a function of automatically and periodically performing an optimum diagnosis in accordance with the configuration of each computer system without depending on the type of the communication network.

The diagnostic computer 20 stores computer codes capable of specifying a user to be diagnosed in advance. The diagnostic parameter search means provided in the diagnostic computer 20 uses a communication network based on the user computer codes. The diagnostic parameter is searched for the profile information computer 40 through 100, and the diagnostic instruction means has a function of issuing a diagnostic instruction to the user computer 10 according to the result.

Further, the diagnostic computer 20 has a result determining means, and the result determining means has a function of determining whether the diagnostic result transmitted from the user computer 10 is good or not, and transmitting the result to the monitoring computer 30.

User profile information computer 40
Is an information processing device such as a server installed in a maintenance company.

User profile information computer 40
Has a diagnostic parameter generating means, which refers to the user information held by the user profile information computer 40 based on the user computer code received from the diagnostic computer 20 and generates the diagnostic parameters. It has a function of transmitting to the diagnostic computer 20.

Here, the user information includes a user computer code, a user name, a system name, and the like necessary for the diagnosis computer 20 to make a diagnosis and to communicate a result of the diagnosis.
An operating system name, a communication method, a diagnosis cycle, a type of diagnosis, a maintenance base, a maintenance person, and the like are stored in the user profile information computer 40 in association with each user computer code.

The monitoring computer 30 is an information processing device such as a server installed in a computer maintenance company or the like.

The monitoring computer 30 has monitoring means,
This monitoring means has a function of displaying a diagnosis result sent from the diagnosis computer 20 installed in the maintenance center on a screen and immediately transmitting the result to a maintenance base or maintenance staff.

(Operation of the Embodiment) Next, referring to FIGS. 1 to 4, the operation of the fault device automatic detection system according to the embodiment of the present invention will be described in detail. Here, FIG.
3 is a flowchart for explaining the operation of the fault device automatic discovery system according to the embodiment of the present invention. FIG. 3 is a diagram showing a configuration example of a diagnosis parameter, and FIG. 4 is a configuration example of a monitoring screen. FIG.

Referring to FIG. 2, the diagnostic computer 20
(Diagnosis parameter search means) transmits a user computer code for searching for a diagnosis parameter to the user profile information computer 40 in order to determine a diagnosis parameter for each user computer (step A).
1).

User profile information computer 40
(Diagnosis parameter generation means)
Based on the user computer code received from
With reference to the user information held by the user profile information computer 40, a diagnostic parameter is generated and transmitted to the diagnostic computer 20 (step A2).

User profile information computer 40
The diagnostic parameters sent to the diagnostic computer from the user computer code (B) as shown in FIG.
1), user name (B2), system name (B3), operating system name (B4), communication method (B5), diagnosis cycle (B6), type of diagnosis (B7), and the like.

Here, the type of diagnosis is information for specifying the type of diagnosis to be executed by the user computer 10. For example, information for specifying a specific diagnostic program from among the diagnostic programs provided in the user computer 10. And so on.

Next, in order to calculate a diagnosis cycle, the diagnosis computer 20 (diagnosis instruction means) starts a time counter (step A3).

The time counter has a function of calculating a time period and periodically issuing a notification every set period.

When the set period is reached, the diagnostic computer 20 (diagnosis instruction means) transmits a diagnostic instruction and a diagnostic parameter to the user computer 10 through the communication network 100 (step A4).

The user computer 10 (diagnosis means)
The diagnostic program is started in accordance with the diagnostic instruction and the diagnostic parameters received from the diagnostic computer 20, the diagnosis is performed, and the result is transmitted to the diagnostic computer 20 (step A5).

Diagnosis computer 20 (result determination means)
Checks whether the result transmitted from the user computer 10 is good or not, and compares the check result with the monitoring computer 3.
0 (step A6).

The monitoring computer 30 (monitoring means) displays on the monitoring screen on the monitoring computer 30 the diagnostic result of the user computer 10 which has been judged good or bad, transmitted from the diagnostic computer 20 via the communication network 100. Is immediately transmitted to the maintenance base / or maintenance person (step A7).

For transmission to the maintenance base / maintenance staff, for example, a diagnosis result screen may be transmitted to a mobile terminal, a mobile phone, or the like of the maintenance base / maintenance staff and displayed.

With this information, the maintenance base / maintenance staff can prepare for the maintenance work, and can shorten the failure recovery time.

As shown in FIG. 4, the contents displayed on the screen are based on FIG. 3, based on the user name, the user computer code, the system name, the operating system name, the communication method, the diagnosis cycle, and the result of normal or abnormal. (Diagnosis result) and the type of diagnosis.

In the above embodiment, the diagnostic computer 20, the monitoring computer 30, and the user profile information computer 40 are configured as individual computers, but the present invention is not limited to this.

Each function of the diagnosis computer 20, the monitoring computer 30, and the user profile information computer 40 may be provided by one or more computers, hardware, or software.

[0052]

As described above, according to the present invention,
First, a user computer installed through a communication network can be diagnosed optimally in accordance with the configuration of each computer system without depending on the type of system, the type of operating system, and the type of communication network. This makes it possible to reduce capital investment.

Second, by automatically and periodically diagnosing a user computer installed via a communication network, it is possible to prevent failure recognition from being missed, thereby shortening the failure recovery time. Becomes possible.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of a faulty device automatic discovery system according to an embodiment of the present invention.

FIG. 2 is a flowchart illustrating an operation of the faulty device automatic detection system according to the embodiment of the present invention.

FIG. 3 is a diagram illustrating a configuration example of a diagnostic parameter.

FIG. 4 is a diagram illustrating a configuration example of a monitoring screen.

[Explanation of symbols]

 Reference Signs List 10 user computer 20 diagnostic computer 30 monitoring computer 40 user profile information computer 100 communication network

Claims (6)

[Claims] 1. A failure device automatic discovery system for diagnosing a user computer via a network, comprising: a diagnostic parameter generating unit; Based on user computer code,
Generating a diagnostic parameter for specifying a diagnostic content for each user computer, the diagnostic instructing means transmits the generated diagnostic parameter and diagnostic instruction to a user computer identified by the predetermined user computer code, A fault device automatic detection system for causing the user computer to execute a diagnosis. 2. A result judging means for receiving a result of a diagnosis executed by the user computer and judging the quality of the received diagnosis result, and transmitting the diagnosis result judged as good or bad to a terminal on the maintenance side. The faulty device automatic discovery system according to claim 1, further comprising a monitoring unit for transmitting. 3. The diagnostic instruction means according to a predetermined cycle set based on the generated diagnostic parameter.
The faulty device automatic discovery system according to claim 1, wherein the generated diagnostic parameter and the diagnostic instruction are transmitted. 4. A method for automatically detecting a faulty device by diagnosing a user computer via a network using a computer, wherein the diagnostic parameter generation means uses a user computer based on a predetermined user computer code for identifying the user computer. Generating a diagnostic parameter for specifying the diagnostic content of each, the diagnostic instruction means transmits the generated diagnostic parameter and diagnostic instruction to a user computer identified by the predetermined user computer code, Causing a user computer to execute a diagnosis. 5. A result determining means for receiving a result of the diagnosis executed by the user computer, and judging whether the received diagnosis result is good, and a monitoring means for judging whether the good or bad is judged. Transmitting the result to the maintenance terminal.
2. The faulty device automatic discovery method according to 1. 6. The step of transmitting the generated diagnostic parameter and the diagnostic instruction to a user computer identified by the predetermined user computer code, and causing the user computer to execute a diagnosis. 6. The faulty device automatic discovery method according to claim 4, wherein the generated diagnostic parameter and the diagnostic instruction are transmitted in accordance with a predetermined cycle set based on the generated diagnostic parameter.