WO2015172488A1

WO2015172488A1 - Method and apparatus for detecting network access faults of wireless communication device, and wireless communication device

Info

Publication number: WO2015172488A1
Application number: PCT/CN2014/086957
Authority: WO
Inventors: 薛晶
Original assignee: 中兴通讯股份有限公司
Priority date: 2014-05-13
Filing date: 2014-09-19
Publication date: 2015-11-19
Also published as: CN105101272A

Abstract

Provided in the present invention is a method for detecting network access faults of a wireless communication device, said wireless communication device being provided with a modem, an interaction module used for interacting with a user, a data communication module used for connecting to a wireless network, and a drive module used for driving a wireless terminal; the method comprises: receiving a fault notification by means of the interaction module (101); acquiring first parameters, and on the basis of said first parameters, implementing fault analysis (102); and sending the fault analysis results to the user by means of the interaction module (103); the first parameters comprise configuration information of the data communication module and network status information between the data communication module and the network. Correspondingly, also provided in the present invention are an apparatus for detecting network access faults of a wireless communication device, and a wireless communication device provided with said apparatus.

Description

Wireless communication device online fault detection method and device and wireless communication device thereof

Technical field

The present invention relates to the field of mobile communication technologies, and in particular, to a wireless communication device online fault detection method and device, and a wireless communication device thereof.

Background technique

With the development of wireless communication technology and the upgrading from 1G to 2G, 3G, 4G, 5G, etc., more and more people are using wireless communication products to access the Internet. Internet products such as ordinary data cards and UFI data cards are quietly changing people's lives with their convenient and fast features.

As we all know, the wireless communication network environment is complex. The same network environment will be affected by weather and buildings. In addition, users may move their positions during the Internet access. In addition to the failure of the mobile terminal itself, most users who use mobile terminals for wireless Internet access. I have encountered situations where I can't access the Internet. The faults encountered by users when using the wireless communication network, for example, due to configuration errors, limited services, and owed fees for SIM cards, etc., even for professional developers, it is difficult to achieve fast and accurate problems only by faults. The location of the fault is located; for ordinary users, it is impossible to find the cause of the fault in the first time, so often do not know how to solve the problem of access to the Internet.

Summary of the invention

In order to solve the existing technical problems, the embodiments of the present invention provide a method, an apparatus, and a wireless communication device for detecting an Internet access fault of a wireless communication device.

The wireless communication device provides an error detection method for the wireless communication device according to the foregoing object. The wireless communication device is provided with a modem, an interaction module for interacting with the user, and is used for connection. A data communication module of a wireless network and a drive module for driving the wireless terminal, the method comprising the steps of:

Receiving a failure occurrence notification by using the interaction module;

Obtaining a first parameter, and performing fault analysis according to the first parameter;

And transmitting the result of the fault analysis to the user through the interaction module;

The first parameter includes configuration information of the data communication module read from a configuration file of the modem, and network status information read from interaction data between the data communication module and a network.

Optionally, the step of performing fault analysis according to the first parameter includes:

Obtaining at least one of configuration matching data of the configuration information and the network state information, connection data of an air interface wireless link of the wireless communication device, and communication data between the wireless communication device and the base station according to the first parameter Kind.

Preferably, the step of performing fault analysis according to the first parameter includes: obtaining configuration matching data of the configuration information and the network state information, and connection data of an air interface wireless link according to the first parameter, and When communicating data between the wireless communication device and the base station, the step of performing fault analysis according to the first parameter includes:

Obtaining configuration matching data of the configuration information and the network state information according to the first parameter;

And analyzing the configuration matching data, and determining whether the wireless communication device has a configuration fault; if yes, outputting the fault analysis result; if not, proceeding to the next step;

Obtaining connection data of the air interface wireless link of the wireless communication device according to the first parameter;

Analyzing, by the wireless communication device, the connection data of the air interface wireless link, and determining whether there is a protocol failure of the air interface wireless link; if yes, outputting the failure analysis result; if not, proceeding to the next step;

Obtaining communication data between the wireless communication device and the base station according to the first parameter;

Analyzing communication data between the wireless communication device and the base station, and determining whether there is a data transmission failure between the wireless communication device and the base station; if yes, outputting the failure analysis result.

Preferably, if it is determined that there is no data transmission failure between the wireless communication device and the base station, the following steps are performed:

Obtaining driving data of the data communication module driven by the driving module;

The drive data is analyzed and it is determined whether there is a drive fault; if so, the fault analysis result is output.

Preferably, the fault analysis result includes a cause of the fault and a suggestion for solving the fault.

Preferably, an embodiment of the present invention provides a wireless communication device access fault detecting apparatus, where the wireless communication device is provided with a modem, an interaction module for interacting with a user, a data communication module for connecting to a wireless network, and a wireless communication device. a driving module of the terminal; the wireless communication device Internet fault detecting device includes:

Detecting a triggering module: configured to receive a failure occurrence notification by using the interaction module;

a data processing analysis module: configured to acquire a first parameter, and perform fault analysis according to the first parameter;

a detection result sending module: configured to send the result of the fault analysis to the user through the interaction module;

Optionally, the data processing analysis module includes at least one of the following units:

a first data acquiring unit configured to obtain configuration matching data of the configuration information and the network state information according to the first parameter;

a second data acquiring unit configured to obtain connection data of the air interface wireless link of the wireless communication device according to the first parameter;

The third data acquiring unit is configured to obtain communication data between the wireless communication device and the base station according to the first parameter.

Preferably, when the data processing and analysis module includes the first data acquisition unit, the second data acquisition unit, and the third data acquisition unit, the data processing analysis module further includes:

a first analyzing unit: configured to analyze the configuration matching data, determine whether the wireless communication device has a configuration fault, and output the fault analysis result when there is a configuration fault;

a second analyzing unit configured to analyze connection data of the air interface wireless link of the wireless communication device, determine whether there is a protocol failure of the air interface wireless link, and output the fault analysis result when there is a protocol failure of the air interface wireless link ;

a third analyzing unit configured to analyze communication data between the wireless communication device and the base station, determine whether there is a data transmission failure between the wireless communication device and the base station, and cause a data transmission failure between the wireless communication device and the base station The failure analysis result is output.

Preferably, the data processing analysis module further includes:

a fourth data acquiring unit: configured to acquire driving data of the driving module to drive the data communication module;

The fourth analyzing unit is configured to analyze the driving data, determine whether there is a driving failure, and output the failure analysis result when there is a driving failure.

Preferably, the embodiment of the present invention further provides a wireless communication device, including a modem, an interaction module for interacting with a user, a data communication module for connecting to a wireless network, and a driving module for driving the wireless terminal; The wireless communication device Internet access fault detecting device provided in any of the embodiments.

It can be seen from the above that the method for detecting the Internet access fault of the wireless communication device provided by the embodiment of the present invention can quickly and easily analyze the reason why the Internet cannot be accessed when the user encounters a fault in the process of using the wireless communication device to access the Internet. It can help users solve online problems, and can also provide valuable reference information for developers to study online problems.

The method for detecting the fault of the wireless communication device in the embodiment of the present invention can start from the multi-faceted factors affecting the user's Internet access, analyze the cause of the Internet fault, and generate a comprehensive analysis result. In addition, users can also put forward feasible operational suggestions to help users solve online problems. In addition, the operation suggestion has certain reference value to the research and development personnel.

DRAWINGS

1 is a schematic flowchart of a wireless communication access fault detection method according to an embodiment of the present invention;

2 is a schematic flowchart of a sub-flow of a wireless communication access fault detection method according to an embodiment of the present invention;

3 is a schematic structural diagram of an apparatus for detecting an Internet access fault of a wireless communication device according to an embodiment of the present invention;

FIG. 4 is a schematic structural diagram of a data analysis processing module according to an embodiment of the present invention.

detailed description

In order to provide an effective implementation, the present invention provides the following embodiments, which are described below in conjunction with the accompanying drawings.

First, an embodiment of the present invention provides a method for detecting an Internet access fault of a wireless communication device, where the wireless communication device is provided with a modem, an interaction module for interacting with a user, a data communication module for connecting to a wireless network, and a wireless communication terminal. Driver module, the method comprising the following steps:

Receiving a failure occurrence notification by using the interaction module;

The first parameter includes: configuration information of the data communication module read from a configuration file of the modem, and network status information read from interaction data between the data communication module and a network .

Referring to FIG. 1, an embodiment of the present invention is described, including:

Step 101: Receive a failure occurrence notification by using the interaction module.

The user interaction module may include a UI (User Interface) directly facing the user. When the user encounters a fault when using the wireless communication network, the fault occurrence notification may be sent through the UI.

In another embodiment, the user interaction module may also be a keyboard directly facing the user. When the user encounters a fault when using the wireless communication network, the fault occurrence notification may be sent through the button of the keyboard.

Step 102: Acquire a first parameter, and perform fault analysis according to the first parameter.

The first parameter includes: configuration information of the data communication module, and network status information between the data communication module and a network. By analyzing the first parameter, you can find out the cause of the fault.

The configuration information of the data communication module may be read from a configuration file of the modem, and network state information between the data communication module and the network may be read from interaction data between the data communication module and the wireless communication network. .

Step 103: Send the result of the fault analysis to the user through the interaction module.

Generally, the fault analysis result is sent to the user through the display interface in the interaction module.

The method for detecting the fault of the wireless communication device of the wireless communication device provided by the embodiment of the present invention can quickly find the cause of the fault according to the corresponding parameter when the user encounters a fault on the Internet, and helps the user to grasp the current network. Problems that arise and respond to current problems.

In another embodiment, the step of performing fault analysis according to the first parameter comprises:

Obtaining, according to the first parameter, at least one of configuration matching data of the configuration information and the network state information, connection data of an air interface wireless link of the wireless communication device, and communication data between the wireless communication device and the base station. Kind.

Referring to FIG. 2, in some embodiments, the step of performing fault analysis according to the first parameter includes: obtaining configuration matching data of the configuration information and the network state information according to the first parameter, and an air interface wireless chain When the connection data of the road and the communication data between the wireless communication device and the base station, the step of performing fault analysis according to the first parameter includes:

Step 201: Obtain configuration matching data of the configuration information and the network state information according to the first parameter.

Step 202: Analyze the configuration matching data, and determine whether the wireless communication device has a configuration fault, and if so, proceeds to step 203; if not, proceeds to step 204;

Step 203: Output the fault analysis result.

In the foregoing step 202, it is determined whether the corresponding Internet access configuration of the wireless communication device matches the current network configuration, and the following reasons may be found that result in the failure to access the Internet:

The search mode setting of the wireless communication device does not match the existing network setting; the wireless terminal device does not enable the roaming switch when roaming; when the front band setting of the wireless terminal device does not match the network setting; the APN of the wireless terminal device (access point) The name, access point setting does not match the current network settings.

Still referring to FIG. 2, if the reason is not found by checking the corresponding Internet configuration and the current network configuration of the user terminal, this indicates that there is basically no configuration failure, and the problem is real, and then proceeds to step 204 to perform further analysis.

Step 204: Obtain connection data of an air interface wireless link of the wireless communication device according to the first parameter.

Step 205: Analyze connection data of the air interface wireless link of the wireless communication device, and determine Whether there is a protocol failure of the air interface radio link, if yes, proceed to step 203; if not, proceed to step 206;

In the foregoing step 205, it is mainly checked whether the air interface wireless link connection is normal from the perspective of the protocol, and the air interface wireless link failure that causes the Internet access cannot be found, including: the local network environment has no service or the service is limited; the user has The service area moves to the OOS (out of service) area; the wireless network problem causes the network to be disconnected or the APN refuses; the Internet service cannot be accessed due to the arrears.

Step 206: Obtain communication data between the wireless communication device and the base station according to the first parameter.

Step 207: Analyze communication data between the wireless communication device and the base station, and determine whether there is a data transmission failure between the wireless communication device and the base station, and if yes, proceed to step 203.

When the wireless link is normal, check the cause of the fault in the online process from the perspective of network data, including: the dialing condition is not satisfied; the signal-to-noise ratio is too large; the DNS (Domain Name System) setting is incorrect; IPV4 (Internet Protocol Version) 4) The IPV6 (Internet Protocol Version 6) setting does not match the current network; the error rate is too large.

By performing the above steps 201-207, it is possible to start from a reason with a high probability of occurrence, and perform a layer-by-layer search, which generally has a high search efficiency.

Further, referring to FIG. 2, in some embodiments, when it is determined that there is no data transmission failure between the wireless communication device and the base station, the following steps are performed:

Step 208: Acquire the driving data of the driving module to drive the data communication module.

Step 209: analyzing the drive data, and determining whether there is a drive failure; if yes, proceeding to step 203;

Step 209 mainly analyzes the reason why the wireless communication device cannot work normally from the perspective of driving, including that the driver is not equipped, the driver has problems due to viruses, and the like.

In general, the common causes of user failures on the Internet are from high to low: the configuration of the wireless communication device is faulty, that is, the configuration of the wireless communication device does not match the current network configuration; Protocol failure of the wireless link; failure of data transmission between the wireless communication device and the base station; failure of the wireless communication device driver.

Further, in some embodiments of the present invention, the fault analysis result includes a cause of the fault and a suggestion for solving the corresponding fault.

Specifically, in some embodiments, when it is determined that there is a configuration failure, or a protocol failure of the air interface wireless link, or a data transmission failure or a driving failure between the wireless communication device and the base station, the corresponding failure reason and corresponding The operation suggestion of the cause of the failure is output as the analysis result.

More specifically, when it is determined that there is a configuration fault, the corresponding operation suggestion is output according to the specific configuration fault reason:

If the network search mode setting of the wireless communication device does not match the current network setting, for example, the wireless communication device has no service in the CDMA ONLY mode, the user may be prompted to change the network mode in the output operation suggestion to search whether there are other standards. The internet;

If the roaming switch is not enabled in the roaming situation, the user may be prompted to enable the roaming switch in the output operation suggestion;

If the wireless communication device APN setting does not match the current network, the user may be prompted to check the changed APN setting in the output operation suggestion;

If the band setting of the wireless communication device does not match the current network, the user may be prompted to check the changed band setting in the output operation suggestion.

More specifically, when it is determined that there is a protocol failure of the air interface wireless link, the corresponding recommendation is output according to the specific protocol failure reason:

When the local network environment has no service or limited service, or the user moves from the service area to the OOS area, or the wireless network problem causes the network to be disconnected or the APN refuses, the user may be prompted to replace the location where the wireless network is used in the output operation suggestion;

When it is judged that the Internet is not available due to the arrears, the user may be prompted to recharge in the operation suggestion of the output.

More specifically, when it is determined that there is a data transmission failure between the wireless communication device and the base station, Output the corresponding recommendations based on the specific data transmission failure cause:

When the dialing condition is not satisfied, the user may be prompted to change the dialing condition of the wireless modem in the output operation suggestion;

When the signal-to-noise ratio or the bit error rate is too large, the user may be prompted in the operation suggestion of the output that the network environment is poor at this time, and the environment may be selected or replaced.

When the DNS setting is incorrect, or the IPV4, or IPV6 setting does not match the current network, the user may be prompted to change the corresponding DNS, or IPV4, or IPV6 settings in the output operation suggestion.

More specifically, when it is judged that there is a drive failure, the corresponding suggestion is output according to the specific drive failure cause:

When the driver has a problem due to a virus or the like, the user is prompted to uninstall, clean up the relevant driver, and install a new driver in the output operation suggestion;

When the drive runs normally before the fault occurs and does not work properly when the fault occurs, the user may be prompted to restart the wireless communication device, or replace the wireless communication device, or replace the data communication module in the operational suggestion of the output.

Further, an embodiment of the present invention provides a wireless communication device Internet fault detecting apparatus, where the wireless communication device is provided with a modem, an interaction module for interacting with a user, a data communication module for connecting to a wireless network, and a wireless communication terminal. The driving module of the wireless communication device provided by the embodiment of the present invention includes:

The first parameter includes: configuration information of the data communication module read from a configuration file of the modem, and interaction data between the data communication module and a network Read network status information.

Referring to FIG. 4, the data processing and analysis module of the wireless communication device of the wireless communication device provided by some embodiments of the present invention further includes:

a third data acquiring unit configured to obtain communication data between the wireless communication device and the base station according to the first parameter;

In another embodiment of the present invention, the data processing analysis module includes at least one of a first analysis unit, a second analysis unit, and a third analysis unit.

The wireless communication device on-line fault detection device of the above embodiment starts from the fault cause that the user has a large number of occurrences during the Internet access process, analyzes and judges the fault, and has better fault judgment efficiency.

Still referring to FIG. 4, in another embodiment of the present invention, the data processing analysis module further includes:

a fourth data acquiring unit: configured to acquire the driving module to drive the data communication module Drive data

The failure of the driving module of the wireless communication device, although the probability of occurrence is low, is also one of the causes of the failure of the Internet access. The wireless communication device of the above-described embodiment detects that there is no configuration failure of the wireless communication device, or When the protocol of the air interface wireless link fails or the data transmission between the wireless communication device and the base station fails, the driver layer is further analyzed for problems, and the cause of the fault can be found from more aspects.

In some embodiments of the invention, the failure analysis result includes a cause of the failure and a recommendation to resolve the corresponding failure.

Specifically, in some embodiments, when the data processing analysis module determines that there is a configuration failure, or a protocol failure of the air interface wireless link, or a data transmission failure or a driving failure between the wireless communication device and the base station, corresponding to the specific failure The reason is to find a response suggestion, and output the corresponding fault cause and the operation suggestion as the analysis result to the test result sending module.

More specifically, when the first analysis unit determines that there is a configuration fault, the corresponding operation suggestion is output according to the specific configuration fault reason:

If it is checked that the network access mode setting of the wireless communication device does not match the current network setting, for example, the wireless communication device has no service in the CDMA ONLY mode, the first analysis unit may prompt the user to change the network mode in the output operation suggestion, and search for whether There are also networks of other standards;

If the roaming switch is not enabled in the roaming situation, the first analyzing unit may prompt the user to turn on the roaming switch in the output operation suggestion;

If the wireless communication device APN setting does not match the current network, the first analyzing unit may prompt the user to check the changed APN setting in the output operation suggestion;

If the frequency band setting of the wireless communication device does not match the current network, the first analysis unit may prompt the user to check the changed frequency band setting in the output operation suggestion.

More specifically, when it is determined that there is a protocol failure of the air interface wireless link, the second analysis unit outputs a corresponding recommendation according to the specific protocol failure reason:

The second analysis unit may prompt the user to replace the output operation suggestion when the local network environment has no service or service restriction, or the user moves from the service area to the OOS area, or the wireless network problem causes the network to be disconnected or the APN refuses. The location where the wireless network is used;

When it is determined that the Internet access is unavailable due to the arrears, the second analysis unit may prompt the user to recharge in the output operation suggestion.

More specifically, when it is determined that there is a data transmission failure between the wireless communication device and the base station, the third analysis unit outputs a corresponding suggestion according to the specific data transmission failure cause:

When the dialing condition is not satisfied, the third analyzing unit may prompt the user to change the dialing condition of the wireless modem in the output operation suggestion;

When the signal-to-noise ratio or the bit error rate is too large, the third analyzing unit may prompt the user that the network environment is poor at the output operation suggestion, and may choose to wait or replace the environment;

When the DNS setting is incorrect, or the IPV4, or IPV6 setting does not match the current network, the third analyzing unit may prompt the user to change the corresponding DNS, or IPV4, or IPV6 setting in the output operation suggestion.

More specifically, when the fourth analyzing unit determines that there is a driving fault, the corresponding suggestion is output according to the specific driving fault cause:

When the driver has a problem due to a virus or the like, the fourth analysis unit prompts the user to uninstall, clean up the relevant driver, and install a new driver in the output operation suggestion;

When the drive is operating normally before the failure occurs and the operation is not normal when the failure occurs, the fourth analysis unit may prompt the user to restart the wireless communication device, or replace the wireless communication device, or replace the data communication module in the output operation suggestion.

Further, an embodiment of the present invention further provides a wireless communication device, including a modem, an interaction module for interacting with a user, a data communication module for connecting to a wireless network, and a drive for driving The driving module of the wireless communication device; further comprising the wireless communication device Internet fault detecting device provided by any one of the embodiments of the present invention.

The wireless communication device Internet fault detecting device further provided by the embodiment of the present invention, and the wireless communication device having the device, can quickly provide the user with the cause of the fault when the user encounters the Internet access problem. In addition, in some embodiments provided by the present invention, the wireless communication access fault detecting apparatus, and the wireless communication apparatus having the apparatus, can also provide a feasible operational suggestion to the user for the Internet fault.

Those skilled in the art will appreciate that embodiments of the present invention can be provided as a method, system, or computer program product. Accordingly, the present invention can take the form of a hardware embodiment, a software embodiment, or a combination of software and hardware. Moreover, the invention can take the form of a computer program product embodied on one or more computer-usable storage media (including but not limited to disk storage and optical storage, etc.) including computer usable program code.

The present invention has been described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (system), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flowchart illustrations and/or FIG. These computer program instructions can be provided to a processor of a general purpose computer, a special purpose computer, an embedded processor or other programmable data processing device to produce a machine such that Instructions executed by a processor of a computer or other programmable data processing device generate means for implementing the functions specified in a block or blocks of a flow or a flow and/or a block diagram of the flowchart.

The computer program instructions can also be stored in a computer readable memory that can direct a computer or other programmable data processing device to operate in a particular manner, such that the instructions stored in the computer readable memory produce an article of manufacture comprising the instruction device. The apparatus implements the functions specified in one or more blocks of a flow or a flow and/or block diagram of the flowchart.

These computer program instructions can also be loaded onto a computer or other programmable data processing device such that a series of operational steps are performed on a computer or other programmable device to produce computer-implemented processing for execution on a computer or other programmable device. The instructions provide steps for implementing the functions specified in one or more of the flow or in a block or blocks of a flow diagram.

The above is only the preferred embodiment of the present invention and is not intended to limit the scope of the present invention.

Claims

A wireless communication device access fault detection method, the wireless communication device is provided with a modem, an interaction module for interacting with a user, a data communication module for connecting to a wireless network, and a drive module for driving the wireless terminal, the method Including the following steps:

Receiving a failure occurrence notification by using the interaction module;

Obtaining a first parameter, and performing fault analysis according to the first parameter;

And transmitting the result of the fault analysis to the user through the interaction module;

The first parameter includes configuration information of the data communication module read from a configuration file of the modem, and network status information read from interaction data between the data communication module and a network.
The method of claim 1 wherein said step of performing fault analysis based on said first parameter comprises:

Obtaining, according to the first parameter, at least one of configuration matching data of the configuration information and the network state information, connection data of an air interface wireless link of the wireless communication device, and communication data between the wireless communication device and the base station. Kind.
The method according to claim 2, wherein the step of performing fault analysis according to the first parameter comprises: obtaining configuration matching data of the configuration information and the network state information according to the first parameter, and the When the connection data of the air interface wireless link and the communication data between the wireless communication device and the base station are used, the step of performing fault analysis according to the first parameter includes:

Obtaining configuration matching data of the configuration information and the network state information according to the first parameter;

And analyzing the configuration matching data, and determining whether the wireless communication device has a configuration fault; if yes, outputting the fault analysis result; if not, proceeding to the next step;

Obtaining, according to the first parameter, the number of connections of the air interface wireless link of the wireless communication device according to;

Analyzing, by the wireless communication device, the connection data of the air interface wireless link, and determining whether there is a protocol failure of the air interface wireless link; if yes, outputting the failure analysis result; if not, proceeding to the next step;

Obtaining communication data between the wireless communication device and the base station according to the first parameter;

Analyzing communication data between the wireless communication device and the base station, and determining whether there is a data transmission failure between the wireless communication device and the base station; if yes, outputting the failure analysis result.
The method according to claim 3, wherein if it is determined that there is no data transmission failure between the wireless communication device and the base station, the following steps are performed:

Obtaining driving data of the data communication module driven by the driving module;

The drive data is analyzed and it is determined whether there is a drive fault; if so, the fault analysis result is output.
The method according to any one of claims 1 to 4, wherein the failure analysis result comprises: a cause of the failure and a suggestion to resolve the corresponding failure.
A wireless communication device Internet fault detecting device, the wireless communication device is provided with a modem, an interaction module for interacting with a user, a data communication module for connecting to a wireless network, and a driving module for driving the wireless terminal; The communication device Internet fault detecting device further includes:

Detecting a triggering module: configured to receive a failure occurrence notification by using the interaction module;

a data processing analysis module: configured to acquire a first parameter, and perform fault analysis according to the first parameter;

a detection result sending module: configured to send the result of the fault analysis to the user through the interaction module;

The first parameter includes: configuration information of the data communication module read from a configuration file of the modem, and interaction data between the data communication module and a network Read network status information.
The apparatus of claim 6 wherein the data processing analysis module comprises at least one of:

a first data acquiring unit configured to obtain configuration matching data of the configuration information and the network state information according to the first parameter;

a second data acquiring unit configured to obtain connection data of the air interface wireless link of the wireless communication device according to the first parameter;

The third data acquiring unit is configured to obtain communication data between the wireless communication device and the base station according to the first parameter.
The apparatus according to claim 7, wherein when the data processing analysis module includes the first data acquisition unit, the second data acquisition unit, and the third data acquisition unit, the data processing analysis module Also includes:

a first analyzing unit: configured to analyze the configuration matching data, determine whether the wireless communication device has a configuration fault, and output the fault analysis result when the configuration fault exists;

a second analyzing unit configured to analyze connection data of the air interface wireless link of the wireless communication device, determine whether there is a protocol failure of the air interface wireless link, and output the fault when there is a protocol failure of the air interface wireless link Analysis result;

a third analyzing unit: configured to analyze communication data between the wireless communication device and the base station, determine whether there is a data transmission failure between the wireless communication device and the base station, and have data between the wireless communication device and the base station The failure analysis result is output when the transmission is faulty.
The apparatus of claim 8, wherein the data processing analysis module further comprises:

a fourth data acquiring unit: configured to acquire driving data of the driving module to drive the data communication module;

The fourth analyzing unit is configured to analyze the driving data, determine whether there is a driving failure, and output the failure analysis result when there is a driving failure.
The apparatus according to any one of claims 6-9, wherein the failure analysis result comprises: a cause of the failure and a suggestion to resolve the corresponding failure.
A wireless communication device, the wireless communication device comprising: a modem, an interaction module for interacting with a user, a data communication module for connecting to a wireless network, and a driver module for driving the wireless terminal;

Also included is a device as claimed in any one of claims 6-10.