JP2002175378A - Service information presenting system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a service information presenting system, enabling a user to readily confirm the service conditions of electronic equipment or the like, for which a service is requested anytime by utilizing a telecommunication channel, as needed. SOLUTION: This service information presenting system is provided with a first storage means connected to a local communication means for storing the coded data of service information, a second storage means connected to the local communication means and a communication means to the outside for file-managing the data of user presentation information and a control and management means connected to the local communication means. By a control and management means, data to be presented to the user are extracted from the coded data of the service information in the first storage means, and a file is transferred to the second storage means.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system for disclosing service information, such as the status of work of a service target and completion schedule, to a user using a communication line.

[0002]

2. Description of the Related Art First, the contents of a service operation for a serviced object such as an electronic device will be described. For example, for an electronic device such as a measuring instrument, a calibration request is periodically made to a service department of a manufacturer of the measuring instrument in order to maintain measurement accuracy. Also,
When a failure occurs in an electronic device, a repair request is made to a service department of a manufacturer of the electronic device. A user who uses a large number of electronic devices needs to manage the service status of the electronic devices that have requested calibration or repair to the service department of the manufacturing company.

On the other hand, in a service department of an electronic device that has received a request for calibration or repair of the electronic device, a business of accepting many types of electronic devices requested by many users, completing repairs, and delivering the products is carried out. Managed by the system.

[0006] As shown in FIG. 6, a plurality of computers 11 and 12 as control management means and a server 21 are connected to a local communication means such as a LAN (Local Area Network).
rk) to build a network. And
The service information data is input from the input / output terminals of the computers 11 and 12, and the service information is stored in the server 21 so that the computers 11 and 12 can refer to the service information.

Here, the server 21 has storage means such as a hard disk, and is shared by various terminal devices.
Perform file management. Next, with reference to FIG. 5, the flow of the service operation will be described in itemized form for each step.

(1) Reception and Registration (Step 100) The service department receives a service request for repair or calibration of electronic devices or the like from each user by telephone, facsimile, or the like, registers the computer, registers the computer, and arranges for receipt. (2) Reception of Service Goods (Step 110) The service department performs receipt confirmation registration of the service goods requested by each user. (3) Receipt Registration (Step 120) The service department performs a definite registration of the work content, the billing destination, etc., and issues a work instruction sheet. (4) Repair / Calibration Work (Step 130) The service department performs repair / calibration work on the service item based on the contents of the work instruction sheet. (5) Delivery Arrangement (Step 140) The service department issues a slip such as a quote, delivery note, bill, etc. of the serviced product for which the repair / calibration work has been completed. The service department issues a packing instruction for the service item to be shipped and prepares for shipping. (6) Delivery Delivery (Step 150) The service department sends the packed service item to the requesting user.

[0007] In response to the service request, the service department confirms the work status of the corresponding electronic device and the completion schedule and responds to the inquiry from each user by telephone or facsimile.

[0008]

As described above, in the service department of an electronic device that has received a request for calibration or repair of the electronic device, after receiving many types of electronic devices requested by many users, The computer manages service information on the process of completing the repair and delivering the goods. In response to the inquiry from each user, the service department checks the work status and completion schedule of the corresponding electronic device each time, and responds by telephone or facsimile. However, confirming the status of the service-provided product requires time and effort for both the service department and the requesting user, and there is a disadvantage that inquiry processing cannot be performed unless the business hours are open.
The present invention has been made in view of such a problem, and an object of the present invention is to make it possible to easily confirm the service status of an electronic device or the like to which a user has requested a service at any time by using a communication line as necessary. Another object of the present invention is to provide a service information disclosure system.

[0009]

That is, a first aspect of the present invention to achieve the above object is a service information disclosure system which is connected to local communication means and stores coded service information data. A first storage unit, a second communication unit connected to a local communication unit and an external communication unit for managing files of user disclosure information in a file.
Storage means, and a control management means connected to a local communication means.
The gist of the present invention is a service information disclosure system characterized by extracting data to be disclosed to a user from the coded service information data in the storage means and transferring the file to the second storage means.

[0010] That is, a second aspect of the present invention, which has been made to achieve the above object, is to provide a homepage on a server of a provider and to provide service information to a specific user by inputting a code and a password given in advance. In the information disclosure system, the first server is connected to the local communication means and stores the encoded service information data, and is connected to the local communication means and the external communication means, and transmits the user disclosure information data. A second server for managing files, connected to local communication means, extracting data to be disclosed to the user from the encoded service information data of the first server, converting the data into a predetermined data format, Control management means for transferring a file to the second server, and the control management means It is summarized as service information disclosure system, characterized in that update the contents of the user information disclosed homepage transfers over data to the server of the provider.

A third aspect of the present invention to achieve the above object is a service information disclosure system according to the first or second aspect of the present invention, wherein the local communication means is a LAN.

A fourth aspect of the present invention to achieve the above object is a service information disclosure system according to the first or second aspect of the present invention, wherein the external communication means is the Internet.

A fifth aspect of the present invention to achieve the above object is a service information disclosure system according to the first or second aspect of the present invention, wherein the control management means is a plurality of computers.

According to a sixth aspect of the present invention, which is made to achieve the above object, the service information disclosure system according to the first or second aspect of the present invention, wherein the service information disclosed to the user is service information of an electronic device. It is a gist.

According to a seventh aspect of the present invention, there is provided a service information disclosure system according to the first or second aspect of the present invention, wherein the content of the service information is a scheduled delivery date of the serviced object. It is a gist.

[0016]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiments of the present invention will be described in the following examples.

[0017]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described with reference to FIGS. The content of the service operation of the serviced object such as an electronic device is the same as the conventional flow shown in FIG.

In the same manner as in the prior art, the service department which has received a request for calibration and repair of electronic equipment receives a variety of electronic equipment requested by a large number of users, completes repair, and delivers the product. Is managed by computer system. Then, data of service information is inputted from a computer which is a control management means, and the service information is file-managed by a server so that the computer of each input / output terminal can refer thereto.

Next, a description will be given of a service information disclosure system of the present invention for disclosing service information such as the work status of a serviced object and a completion schedule to a user using communication means.

As shown in FIG. 2, the service information disclosure system comprises computers 11 and 12 as input / output terminals,
The server 21 as the file management means and the external connection server 22 as the second file management means are connected by a local communication means such as a LAN.

The external connection server 22 is connected to the Internet 40, which is a means for communication with the outside, for example, an electric communication means. The Internet 40, which is a means for communicating with the outside, includes an Internet server 3
0 and the user's computers 51 and 52 are connected. The Internet server 30 is, for example, a server of a provider connected to the Internet 40.

The reason why the external connection server 22 is provided as the second server in addition to the first server 21 is that security is ensured by discriminating between internal information not disclosed to the outside and information disclosed to the outside. To do that.

Next, an implementation flow of the service information disclosure system shown in FIG. 2 will be described with reference to FIG.

(1) Data input of service information (step 200). The service information is input from the computer 51 or 52 of the input / output terminal, and the coded data is stored in the server 21. For example, the service information data includes the company name of the user who requested the service, the date on which the service was received, the order number, the model name of the serviced product, the service request content, the work content, the expected shipping date, and the service component arrival waiting. , Service reports, and other item data.

(2) Extraction of Public Data (Step 21)
0). The data of items to be disclosed to the user is extracted from the service information data of the server 21 to the computers 51 and 52 using a software detection tool or the like. For example, service information data to be disclosed to the user includes the company name of the user who requested the service, the date on which the service was received, the order number,
Type name of serviced goods, service request contents, work contents,
There is data on items such as the estimated shipping date.

(3) Data code conversion and file storage (step 220). The extracted service information data is edited into contents for publication by software such as a spreadsheet, converted from ASCII codes to text data, and temporarily stored as a file. For example, the ASCII code and the contents of the text data are made to correspond one-to-one with a conversion table such as “ASCII code 1” is “waiting for arrival”.

(4) Data transfer to the external connection server (step 230). The file data of the saved service information file is
For example, the data is transferred to the external connection server 22 by FTP (File Transfer Protocol).

(5) Data transfer to the Internet server (240). The data of the file in the external connection server 22 is uploaded from the computer of the input / output terminal to the Internet server 30 via the Internet 40 under the control of the computer. For example, the Internet server 30 is a server of storage means provided by the provider for opening a homepage.

(6) Updating service information on the homepage (250). The service information to be disclosed to the user is periodically uploaded to the Internet server 30 via the Internet 40 to update the service information on the homepage.

By executing the above-described flow, the latest service information can be disclosed on the homepage.

Next, a method for the user to use the service information disclosed by the service information disclosure system of the present invention will be described.

As shown in FIG. 2, each user uses a computer 51, 52 of a terminal connected to the Internet 40 to open a home page that discloses service information.

As shown in FIG. 3, the user inputs an ID code and a password given in advance, and opens a screen of service information disclosed to the user.

As shown in FIG. 4, the screen of the service information disclosed to the user includes a reception date,
Property number, order number, product type name, request contents, work status,
Information such as the estimated shipping date is displayed.

The service information provider periodically updates the service information using the service information disclosure system of the present invention, so that the user who has made the service request has a time limit for all the service information of the necessary items. Can be referenced at any time without receiving it. Also, the service information provider can greatly reduce the number of steps required to respond to inquiries from many users.

By the way, in FIG. 2, the case where the number of computers connected to the LAN is two has been described. However, the present invention can be similarly applied to one computer or three or more computers. Also,
The embodiment is merely an example of the present invention, and does not limit the present invention by the contents of illustration.

[0037]

The present invention is embodied in the form described above, and has the following effects. That is,
With the service information disclosure system of the present invention, the service information is periodically updated, so that the user who has requested the service can refer to all the latest service information of the necessary items at any time without time limitation. .
Since the service information to be disclosed is extracted from all the service information and managed in a server dedicated to external connection, there is an effect that security can be maintained. Further, the service information providing side has an effect that the number of steps required for responding to inquiries from many users can be greatly reduced.

[Brief description of the drawings]

FIG. 1 is a flowchart of a service information disclosure system according to an embodiment of the present invention.

FIG. 2 is a block diagram of a use example of the service information disclosure system of the present invention.

FIG. 3 is a use screen diagram of the service information disclosure system of the present invention.

FIG. 4 is an example of a screen display by the service information disclosure system of the present invention.

FIG. 5 is a flowchart of a service operation.

FIG. 6 is a system configuration of a service operation.

[Explanation of symbols]

 11, 12 Computer 21 Server 22 Server for External Connection 30 Internet Server 40 Internet 51, 52 Computer

Claims (7)

[Claims] 1. A service information disclosure system, comprising: a first storage unit connected to a local communication unit for storing encoded service information data; and a first communication unit connected to a local communication unit and an external communication unit. ,
A second storage unit that manages data of the user disclosure information in a file; and a control management unit connected to a local communication unit. The control management unit uses the coded service of the first storage unit. A service information disclosure system, wherein data to be disclosed to a user is extracted from information data, and a file is transferred to the second storage means. 2. A service information disclosure system for providing a service information to a specific user by providing a homepage on a server of the provider and inputting a code and a password given in advance, wherein the system is connected to a local communication means and encoded. A first server for storing service information data, connected to a local communication means and an external communication means,
A second server that manages data of the user disclosure information in a file, and is connected to a local communication unit, and extracts data to be disclosed to the user from the encoded service information data of the first server; Into the second
Control management means for transferring a file to the server, wherein the control management means can transfer the data of the second server to the server of the provider to update the content of the user disclosure information on the homepage. Service information disclosure system. 3. The service information disclosure system according to claim 1, wherein said local communication means is a LAN. 4. The service information disclosure system according to claim 1, wherein the external communication means is the Internet. 5. The service information disclosure system according to claim 1, wherein said control management means is one or a plurality of computers. 6. The service information disclosure system according to claim 1, wherein the service information disclosed to the user is service information of an electronic device. 7. The service information disclosure system according to claim 1, wherein the content of the service information is a scheduled delivery date of the serviced object.