JP2002170162A - Register device and data management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To securely collect customer data in a beauty salon. SOLUTION: A data management system is provided with a data input part consisting of an input part of customer data and an item input part (card input part), a drive condition decision part for deciding whether the data inputted from the data input part satisfies the conditions for post step processing set in advance or not, and a drawer drive part for opening and driving a drawer of a register device based on an OK signal of the drive condition decision part. Credit card settlement processing may be restricted (inhibitted) so far as a necessary item is not inputted instead of the control of drawer opening operation.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an electronic register device used in a beauty salon or the like, and a system construction for customer management using the register device.

[0002]

2. Description of the Related Art Businesses that set up stores and handle cash, such as retail stores, restaurants, and hairdressers, always include a cash register device (hereinafter, register device). On the other hand, for collecting and analyzing customer data, adding a data collection function such as a so-called POS system to a register device has been widely adopted.

[0003] As a conventionally known register device, for example, in order to make it impossible for an employee to withdraw a certain amount of money or more, an upper limit is set on the amount of money input, and the drawer is not opened even if the amount of money is input more than that. There is an apparatus (Japanese Patent Application Laid-Open No. 07-325978).

[0004] On the other hand, in industries where customer information can be easily collected, for example, in beauty salons, a data system for customer management has been proposed as in other industries. For example, JP-A-07-134
No. 736 discloses a management number, name, address, date of birth, telephone number, visit history,
Personal information consisting of usage amount, premium points, etc.,
It is disclosed that a database including technical information (cuts, perms, hair colors, etc .; so-called medical records) is created at each store.

[0005]

By the way, the conventional data management method in a business store (for example, a beauty salon) where it is easy to collect customer information may provide favorable results if data collection is performed reliably. . However, customer data (for example, management number, name, address, date of birth, phone number, visit history, usage amount, premium points, etc.) or sales items for each customer (health record in a beauty salon)
It is troublesome to manage and create in each store, and there are many cases where the management is not performed. Because after the customer pays and returns, the physical and physical management of computer management data, such as not being able to take the time to respond to the next customer or having to take a break, There is little mental margin.

[0006] On the other hand, register devices used in various stores including beauty salons are generally under the control of a person in charge (a shopkeeper, a store manager, etc.).
Except for the invention described in Japanese Patent Publication No. 78, the drawer can be basically opened at any time. However, the conventional register device disclosed in Japanese Patent Application Laid-Open No. 07-325978 is intended to prevent unauthorized dressing of employees and is not intended to collect customer data. In terms of data management, it does not have functions that can withstand practical use.

[0007] In view of the above, the present invention is to ensure the collection of customer data at a business store (for example, a beauty salon) where personal information can be easily collected.

[0008]

In order to achieve the above object, a register device according to the present invention comprises a data input section comprising a customer data input section and an item input section (a chart input section in a beauty salon). A drive condition determining unit for determining whether data input from the data input unit satisfies a preset post-processing condition, and opening a drawer of the register device based on an OK signal from the drive condition determining unit. And a drawer driving unit to be driven. Instead of controlling the opening operation of the drawer, the settlement processing of the credit card may be restricted (prohibited) unless necessary items are input.

Further, in order to configure and operate a commercial network such as a beauty salon using such a register device, a data management system according to the present invention provides a data management system according to claim 1 through a communication line via a communication line. A data storage means is provided for accumulating the transmitted data as individual data for each store.

[0010]

According to the register device of the present invention, essential data required for data collection in a beauty salon or the like (for example, customer identification data such as a member number, name, initials, and a chart or sales item) As long as there is no input, the input of necessary data is completed at the stage of receiving payment by disabling the drawer from opening or disabling payment processing with a credit card. Hereinafter, a beauty salon will be described as a representative example.

In various branches where personal data can be easily collected, for example, in beauty salons, most customers enter personal data on a registration card prepared by the store (even if the contents are not true, identification of the customer is not possible). It is possible and does not hinder the operation of the data collection system according to the present invention), and the store uses some means for identifying the customer (member number, name, address,
Telephone numbers, initials, etc .; authenticity is irrelevant).

[0012] Therefore, at the time of accounting, the store inputs at least the minimum data for identifying the customer and the medical record, and thereby performs the accounting processing (cash or credit card). If there is an input of a medical chart, it is easy to create a payment statement. The accounting process cannot be performed unless there is an input operation of either the minimum data for identifying the customer or the medical record, so that the store side cannot avoid the minimum data input.

According to a fourth aspect of the present invention, the data of the beauty salons and the like collected as described above is aggregated in a specific management unit server to be used as a resource for inventory management and management guidance of each beauty salon and for each beauty salon. , Etc., to guide customers to products. Of course, this data network is not limited to beauty salons, and various stores using register devices with data collection as a driving condition, such as barber shops, rental video shops, laundry shops, restaurants (especially restaurants),
Naturally, it can be applied to apparel shops and the like.

[0014]

FIG. 1 is a diagram showing an embodiment of a register device according to the present invention. This register device 10
Includes a register body 11, a data input unit 21, and a data processing unit 31. Hereinafter, this embodiment will be described by taking data collection in a beauty salon as an example.

The cash register body 11 includes a cash drawer 12 for storing cash and a cash drawer drive unit 14 for driving (at least opening) the cash drawer 12, as in the conventional cash register device. In the present embodiment, the receipt issuing unit 15 is provided in the register device 11, but the receipt issuing unit 15 may be provided separately from the register main body 11.

The data input unit 21 includes, for example, a customer data input unit 22 and a chart input unit 25. The customer data input unit 22 is a unit for inputting data in an appropriate format for identifying a customer. For example, the customer data input unit 22 only needs to be able to input at least one of a member number, a name, an address, a telephone number, initials, and the like. As a specific device, for example, a card reader device that reads a membership card (magnetic card or IC card), a keyboard device (only numeric keys may be used), a mouse click operation using a menu screen, and a screen touch operation method are used. Used.

The medical chart input section 25 inputs predetermined technical items (health chart) such as cut, permanent, blow dry, hair dye, treatment, and beauty treatment by, for example, ten keys or mouse click. Data input based on a touch operation of a sensitive film arranged on a monitor screen may be performed. Of course, it is necessary to input detailed technical data for each customer. Therefore, it is desirable to be able to input detailed data using characters / photos / graphics.

On the other hand, it is desired that the data input unit 21 performs input processing in a short time when receiving payment. Therefore,
As a simpler configuration, for example, a list of menu items for data processing is arranged on a monitor screen and a menu item is selected (screen touch type or mouse click type).
By doing so, it is desirable to open the screen of the desired processing menu on the monitor.

The menu items to be processed include, for example, items such as reservation, reception, accounting, counting, analysis, customer, setting, and termination. When entering a chart at the time of payment, for example, the item "accounting" is selected, and a predetermined chart is entered using a selection field (writing field) displayed on the monitor screen. In addition, it is desirable to use the registration data from the card reader as it is for the input of the customer data to be performed before or after the chart input. However, when the member card is forgotten or when customer data for which the member registration is not performed is performed, the member number, name initial, and the like may be input using a ten-key device or the like. The selection and processing of items other than the item display method, design, and “accounting” (reservation, reception, counting, analysis, customer, setting, termination, etc.) are widely used general techniques. Description is omitted.

The data processing unit 31 is configured to include, for example, a timer device 32, a specification creating unit 33, a driving condition setting unit 34, and a driving condition determining unit 35. The timer device 32
In relation to the present invention, it functions particularly to record the processing time in the data input unit 21 and the data processing unit 31.

The statement creating section 33 calculates the total amount based on the technical information specified in the chart input section 25, and generates slip data (for example, accounting statement, receipt, etc.).
Create The slip data created here can be printed out by the receipt issuing unit 15. It is desirable that the slip data to be created include information on the customer data input unit 22 and the timer device 32, and specify the name (or member number) and the payment time.

The drive condition setting section 34 is for setting and changing the opening and closing conditions of the drawer 12, and stores predetermined data as conditions. The essential conditions are customer data and medical records, but there are cases where it is desired to add other items or delete the initial conditions as the operation continues.
At the beginning of the introduction, the driving condition setting unit 34 stores customer data such as “member number”, “name”, “initial”
From the "phone number", "postal code", "workplace name or initials", "nickname", etc., it is sufficient that the store only needs to enter at least one item that can identify and identify the person. Of course, most customers are expected to have a specific membership number, and there is no need to set such a large number of items. Because of the need for repeater analysis at stores, it is advantageous in terms of system operation to expand the range of customer data at the beginning of introduction.
On the other hand, the contents of the chart to be entered are considered to have little change in items, but adding items such as trendy technologies,
Room for deletion and change is necessary. It should be noted that the item unit price correction according to the change in the technical unit price may be performed in the specification creating unit 33.

The driving condition determination unit 35 compares the input data information sent from the customer data input unit 22 and the medical record input unit 25 with the condition data specified by the driving condition determination unit 34, and determines that the condition is satisfied. Sends an OK signal to the drawer drive unit 14. Drawer drive unit 14
Opens the drawer 12 based on the OK signal. When the conditions of the input data do not match, the drive condition determination unit 35 does not need to send an activation signal to the drawer drive unit 14, but performs other post-processing (NG display on the monitor screen, a processing memory device not shown). NG
It is desirable to generate an information signal for recording the facts of the process.

Reference numeral 37 denotes an external server device 40 via a communication line N such as the Internet.
5 is a data transfer unit for transmitting OK data of No. 5. The data for which OK is issued in the drive condition determination unit 35 has contents that both the customer data and the chart information satisfy the conditions of the drive condition setting unit 34 and contribute to the subsequent data analysis. The data transfer unit 37 may directly transfer the input data of the data input unit 21 to the external server (40). However, the data transfer unit 37 properly terminates the processing to generate unnecessary communication costs such as a longer communication time. We think that it is only necessary to send data.

According to the register device 10, each beauty salon does not open the drawer 12 unless the minimum customer data input and medical record input are performed at the time of accounting. Therefore, the most important accounting process cannot be performed. For this reason, it is possible to execute the customer data input, which has been complicated in the conventional customer management register, as an accounting routine every time, and the daily customer / technical data of the store is reliably stored.

The register device 10 according to the present invention may be purchased by each beauty salon at its own expense. However, the register device that operates on the absolute condition of inputting certain items is slightly different from the conventional register device concept. Inconvenient / unnatural,
It is highly likely that there are few beauty salons to buy. On the other hand, the register device 10 according to the present invention has certainty as a data collection function in a beauty salon that is not provided in a conventional register device.

The utility value of the data assets collected by the register device 10 is determined by a manufacturer that supplies beauty products, a wholesaler that supplies individual products to a beauty salon, or a product introduction for a customer who uses a beauty salon. For the advertising company that performs the service, the possibility of kind and detailed service to the customers gathering at the beauty salon and the store is realized. Therefore, the register device 10 according to the present invention is arranged in a beauty salon at the expense of a product maker, a wholesaler, or a business entity that provides various accompanying information, rather than purchasing the beauty salon directly. It is desirable to do.

FIG. 2 shows an embodiment of a system according to claim 2, which exemplifies a relationship between a server device 40 for collecting data from the register device 10, a product maker 51 and a wholesaler 52. The customer data and the chart information sent from the register devices 10-1 to 10-3 are recorded in the store data section 41 of the server device 40. Each code a, b, c, d
x, y, and z are individual data memories for each beauty salon.

The data stored in the store data section 41 is
A predetermined data processing is performed in the data analysis unit 42, and this is processed by another terminal device, for example, the terminal device 4 for business improvement.
7. Used in terminal devices 48 for various publicity activities. The data material of the terminal device 47 is distributed to, for example, the product maker 51 or the wholesaler 53, and can be used as appropriate business data thereafter. On the other hand, the data of the terminal device 48 is sent to, for example, a terminal device (such as a register device or a PC device) of each beauty salon, and is used as a special information resource for the beauty salon. The data of the terminal device 48 for the public relations activity may be browsed from the customer's terminal device (including a mobile phone or a mobile computer) via a communication line.

[0030]

As described above, according to the register device of the present invention, customer data in a beauty salon or the like can be reliably collected. In addition, by using the collected data, it becomes possible to manage inventory at a wholesaler and collect data for a new product development at a product manufacturer.

[Brief description of the drawings]

FIG. 1 is a diagram showing an embodiment of a register device according to the present invention.

FIG. 2 is a diagram illustrating a data system using a register device according to the present invention.

[Description of Signs] 10 Register device 11 Register body 12 Drawer 14 Drawer drive unit 15 Receipt issuing unit 21 Data input unit 22 Customer data input unit 25 Medical record input unit 31 Data processing unit 32 Timer device 33 Detail creation unit 34 Drive condition setting unit 35 Drive condition determination unit 37 Data transfer unit 40 Server device 41 Store data unit 42 Data analysis unit 47, 48 Terminal device 51 Product maker 53 Wholesaler

Continued on the front page F-term (reference) 3E042 AA05 BA03 BA18 CA01 CB03 CC02 CD04 EA06 5B049 BB00 CC08 DD01 EE00 GG05

Claims (4)

[Claims] 1. A data input unit comprising a customer data input unit and an item input unit for inputting a sales item, and whether data input from the data input unit satisfies a preset post-processing condition. A register device, comprising: a drive condition determining unit for determining whether the register device is in the open state; 2. A data input unit comprising a customer data input unit and an item input unit, and it is determined whether or not data input from the data input unit satisfies a preset post-processing condition. A register device comprising: a driving condition determination unit; and a reader controller that causes a credit card reader device to function based on an OK signal of the driving condition determination unit. 3. The register device according to claim 1, wherein the item input section is medical record information in a beauty salon. 4. A data management system comprising data storage means for accumulating data sent from a register device according to claim 1 through a communication line as individual data for each store. .