JP2002169822A - Input support device and recording medium with recorded input support program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an input support device which mediates in communication between a portable communication terminal and a service providing company and improves the efficiency of data input operation from the portable communication terminal to the service providing company and to provide a recording medium where an input support program is recorded. SOLUTION: Selection information of irreducible essential input items which need to be inputted from a client terminal among input items that a user needs to input to receive services and information regarding picture transition is sent to the client terminal. Other input items that the user is not requested to input are inputted by referring to information in a transaction learning table 15 wherein input items for the essential items inputted from the client terminal and information inputted from the client terminal so far are stored. Then a processing part 11 sends the input items of the essential input items and other automatically inputted input items to the service providing destination.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an input support device for supporting a transaction process between a user terminal and a server performed via a network, and a recording medium storing an input support program.

[0002]

2. Description of the Related Art Conventionally, for example, a LAN (Local
The information on the internal network service composed of Area Network (WAN) and WAN (Wide Area Network) is provided not only to employees working inside the company, but also to employees who are out of the office, so that they can carry it with them. Mobile phones and mobile devices,
2. Description of the Related Art There is a system for connecting to an information server located in a company via a public line network including a mobile communication network and a computer network such as the Internet. Similarly, there is a system that provides services and information by connecting to an information server on the Internet with a mobile phone or a mobile terminal.

[0003]

However, when the above-mentioned services and information are used from a client terminal such as a mobile phone or a mobile terminal, a user of the service (user) needs to obtain his or her own information, desired business or service, It is necessary to input a series of information that specifies the type of necessary information. However, when performing this in a mobile environment, there are the following problems. (1) The line between the mobile phone or the mobile terminal and the network is unstable, and if the line is disconnected during the information input process, the information input operation must be performed from the beginning. (2) It is necessary to input necessary items every time the input screen is switched, and it takes time until a series of input processing is performed. During that time, the client terminal is in a state of continuing communication with the server, so that communication is performed. It takes more time and communication costs. (3) Even if the input value is a fixed pattern, it is necessary to input each of them, and the input operation requires labor.

[0004]

SUMMARY OF THE INVENTION The present invention has been made in view of such circumstances, and mediates communication between a portable communication terminal and a service providing company to transmit data from the portable communication terminal to the service providing company. An object of the present invention is to provide an input support device for improving input work efficiency and a recording medium on which an input support program is recorded.

[0005]

According to one aspect of the present invention, there is provided an input support apparatus for transmitting information input from a client terminal to a service providing destination. Out of the input items that need to be input (in the embodiment, input items a to n that need to be input in the screen transition diagram shown in FIG. 3), Extraction means for extracting (in the embodiment, the processing unit 11 shown in FIG. 1 is provided, and the processing unit 11 extracts essential input items), and the extraction unit inputs the input items other than the essential input items. Storage means (in the embodiment, the transaction learning table 15) in which candidate items to be input are stored in association with the input items input to the required input items. The input instruction device (Embodiment instructing selection of information to the client terminal according to the input and the screen transition of the input required, processing unit 11 includes,
By transmitting a selection of essential input items and information on screen transitions to the client terminal by the processing unit 11), and based on the input items received from the client terminal, from the storage unit other than the essential input items. Automatic input means (in the embodiment, the processing unit 11 includes the processing unit 11 and obtains the input items to be input to the general input items) and inputs the input items to the corresponding input items. A transmitting unit (in the embodiment, the processing unit 11 issues a transmission instruction) for transmitting the input items of the essential input items and the input items automatically input by the automatic input unit to the service providing destination. It is characterized by having.

According to the above configuration, the device transmits collectively the input items and the selection information of the screen transition branch key which are required to be input to the client terminal, and instructs the input and the selection. . As a result, the number of input items that must be input by the user can be reduced.

[0007] In the input support device described above,
The transmitting unit instructs the user to confirm the input items input to the required input items and the general input items,
After receiving confirmation from the user, it is preferable to transmit input items for the required input items and the general input items to the service providing destination. This can prevent artificial data input errors.

Further, the input support device described above stores a basic profile database (basic profile table 13) in which information on a user is registered for each attribute of the information (categories A, B,... Shown in FIG. 2). The storage means stores correspondence information between input items obtained from the client terminal and information stored in the basic profile database (that is, each category shown in FIG. 5 or FIG. 6). , And information on the correspondence between input items (that is, the dependency relationship and the automatic creation relationship shown in FIG. 5 or FIG. 6) is stored for each service. According to the above configuration, the information transmitted from the client terminal is accumulated in the storage unit, and the input item is associated with the information stored in the basic profile database, so that the same attribute is provided. Can be recognized.

Further, in the input support apparatus described above, the correspondence information between the input items is the most common among the input items indicating the same attribute (ie, the same category in the basic profile table shown in FIG. 2). The upper input item is information described as a subordinate item, and the other input items are information described as subordinate items subordinate to the subordinate item.
According to the above configuration, the correspondence between the dependent item and the dependent item is clarified. This clarifies the configuration of input items in each service, and facilitates extraction of items that must be input by the user, that is, essential input items. Further, since the subordinate item is specified, it becomes possible to automatically input the input item to the subordinate item based on the input item input to the subordinate item.

[0010] In the above input support apparatus, the extraction means may extract items other than the subordinate items from the storage means as the essential input items.
According to the above configuration, it becomes possible to easily extract items that must be input from the client terminal.

Further, the input support device described above has a second storage means in which a history of input items input to the essential input items is stored together with a frequency of use of the input items. The means, when instructing the input of the required input items and the selection of information related to screen transition, preliminarily describes the input items read from the second storage means in the required input items, and transmits the input items to the client terminal. The information of the input items corresponding to the required input items received from the client terminal is reflected in the second storage means. According to the above configuration, input items that are likely to be input in advance for essential input items are input and transmitted to the client terminal. Therefore, if the presented input item is information desired by the user, the user does not need to input the input item from the terminal, and the load required for the user's input operation can be further reduced.

[0012] In the above input support device,
The input instructing means, when instructing the input of the essential input items and the selection of information related to screen transition, determines input items corresponding to the essential input items from the second storage means in the order of the highest use frequency. Numbers are extracted and the extracted input items are transmitted to the client terminal as options. According to the above configuration, since the input items are presented to the user as options, the user can perform an input operation only by selecting a desired input item from a plurality of options.

[0013] The input support device described above may be configured such that the input of the essential input items and the selection item of information related to screen transition are transmitted to the client terminal, and the input items and the screen for the essential input items are transmitted to the client terminal. The communication between the client terminal and the device is in a disconnected state except during reception of the selection information of the information related to the transition. According to the above configuration, while the user is performing the input operation and while the device is automatically inputting the input items to the input items, the mobile terminal to which the input support device 1 of the present invention is applied is integrated. By cutting off the communication between the support system and the client terminal, it is possible to reduce communication costs at the time of input. Further, the input operation can be performed even in an environment where communication is not possible.

Further, the present invention provides a method realized by the input support device and a computer-readable recording medium storing a program for realizing the input support device using a computer.

[0015]

Embodiments of the present invention will be described below with reference to the drawings. First, a portable terminal comprehensive support system to which an input support device according to an embodiment of the present invention is applied will be described using the block diagram of FIG.

In FIG. 10, reference numeral 40 denotes a portable terminal comprehensive support system, which includes a portable telephone A2 connected via a portable telephone company A51, a portable telephone B3 connected via a portable telephone company B52, and direct dial-up. Mobile terminal A4 and mobile terminal B5 connected by IP, and company A WAN
60, the company B's WAN 70, the company C's WAN 80, and the Internet 90, and relays communication with the company's corporate system or the Internet. In the following description,
The mobile phone A2, the mobile phone B3, the mobile terminal A4, and the mobile terminal B5 are collectively called a client terminal.

The portable terminal comprehensive support system 40 includes:
A processing device 41 is provided for executing customization processing of business files and communication processing. Processing unit 4
1 is a mobile phone company A5 via a mobile company connection device 42 serving as an interface for transmitting and receiving signals to and from the mobile phone company.
1 and a dial-up connection device 43 serving as an interface for transmitting / receiving signals to / from a mobile terminal directly connected to a dial-up IP connection with the mobile phone company B52.
It communicates with the portable terminal A4 and the portable terminal B5 via the.
Further, the processing device 41 analyzes the network service of the company to which the user of the client terminal belongs from the content such as the destination of the message transmitted from the client terminal,
WAN6 constructed by each company via WAN connection device 44
0, 70, 80, etc., or the Internet 90 via the Internet connection device 45.

In the user authentication information database 46, the processing device 41 may use the information for confirming whether or not the user of the client terminal has the right to use the portable terminal comprehensive support system 40, and the user may use the information. Information on Internet services and corporate WANs is recorded.

The in-house service information database (in-house service information A47a, in-house service information B47b, in-house service information C47c...) 47 includes a processing device 41 which is necessary for the in-house service of each company to be customized for the client terminal user. Information (for example, information related to processing of the input support device) and a part of information used by the in-house service are recorded. Here, the in-house service information database A47a includes the company A WAN60, the in-house service information database B47b includes the company B WAN70, and the in-house service information database C47c includes the company C WAN8.
It is assumed that 0 information is recorded.

Further, the mobile terminal information database 48
Records specification information such as display capability, processing capability, and communication speed of the client terminal, and content conversion rules for each client terminal. The connection / communication monitoring information database 49 records a connection log, a communication log, and recent communication data of each user.
Restores the line connection to the state immediately before the disconnection using the information recorded in the connection / communication monitoring information database 49 when the line is disconnected during the service.

The user work information database 50 stores resume processing data for resuming communication / service from the interrupted stage when the line is disconnected after the line is disconnected during the service. Has been recorded. Here, the resume processing data is disclosed in
According to the technique disclosed in JP-A-340308, the control data is used to synchronize the communication processing stages between the calling side and the called side when starting communication, and the calling side receives a call after the line connection. It describes what kind of communication processing is to be performed with the side.

More specifically, the resume processing data includes the communication processing data ID, the number of processes, the process number, and the FCS.
(Frame check sequence). The communication processing data ID is used so that the terminal and the server recognize the same resume processing data.
This is a unique number given when the calling process generates the resume processing data. The number of processes indicates the number of processing stages included in the entire communication process when data transmission from the calling side and data transmission from the called side are defined as one processing stage. The processing number describes which processing stage has already been completed out of the number of processing, and it is set to zero when starting communication for the first time, and at the point of interruption when restarting communication that was interrupted. Is set to the number of processed stages. The calling side and the called side exchange these resume processing data with each other, and synchronize the processing number with the processing stage on the side where the processing is delayed.

A company's WAN 60 connected to the portable terminal comprehensive support system 40 via the WAN connection device 44;
The B company WAN 70 and the C company WAN 80 are company systems of each company, and the company A WAN 60 will be described as an example.
Company A's in-house information database 61 in which services and information provided by the company system are recorded, an information server 62 for providing network services, an in-house terminal 63 using the information server 62, and a portable terminal comprehensive support system 40 And a support system connection device 64 for connecting the company WAN 60.

Next, the operation of the portable terminal comprehensive support system 40 will be described. The processing device 41 of the mobile terminal comprehensive support system 40 receives a connection request from a client terminal and connects a line. When the line is established, user authentication is performed based on the information recorded in the user authentication information database 46, and each user is connected to the above-mentioned company A WANs 60 and B.
It confirms with which system of company WAN70 and company C WAN80 communication is possible.

Subsequently, the type of the client terminal is determined by using one of the following methods (1) to (3). (1) When the message transmitted by the client terminal includes information for specifying the type of the terminal, the information is used. (2) Immediately after the connection is started, the user is made to make a selection in a menu format or the like. (3) Record information for identifying the type of terminal corresponding to the user account in the user authentication information database 46;
The type of the terminal is specified from the user authentication information.

When the type of the client terminal can be confirmed by the above processing, subsequently, the resume processing data recorded in the user work information database 50 is confirmed to determine whether there is a service currently being implemented for the user. It is determined whether there is a new service that the user is required to perform. As a result, when it is determined that there is a service interrupted during the execution, the user is notified of the fact, and the service is restored to the service at the time of the interruption using the resume processing data recorded in the user work information database 50.

On the other hand, when it is determined that there is no service interrupted during the implementation, a service menu is presented to the user to select a desired service. By such an operation, the selected service start URL (Uniform Resource
A message for calling urce Locator) is input to the processing device 41. Thereby, the processing device 41 recognizes that the service is started.

After the service is started, the processing unit 41
Is based on information recorded in the in-house service information database 47, such as customizing business files and communication processing.
Perform support processing for the client terminal. Specifically, taking company A as an example, the contents of company A's in-house information database 61 in which services and information provided from company A's WAN 60 are recorded via the information server 62 and customized, The communication between the client terminal and the information server 62 is relayed to customize the communication.

When the line between the client terminal and the portable terminal integrated support system 40 is interrupted, the processing device 41 transmits the connection log, communication log, and recent log of each user recorded in the connection / communication monitoring information database 49. Attempt to restore the line to the state at the time the line was interrupted using the communication data. If the line is not restored even after performing the above-described processing, the service use history is added to the user work information database 50, the service is terminated, and the progress of the service is set as the resume processing data in the user work information database. 50, and prepare for reconnection between the client terminal and the information server.

Each of the above-mentioned databases includes a non-volatile memory such as a hard disk device, a magneto-optical disk device, and a flash memory, and a random access memory (RAM).
ry) or a storage device such as a computer-readable and writable recording medium using a combination thereof. If the recording content is known in advance such as the user authentication information database 46, a recording medium such as a CD-ROM, which can be read only, may be used.

The processing devices 41 may each be realized by dedicated hardware, or may be configured by a memory and a CPU (Central Processing Unit) to realize the functions of the above-described units. The function may be realized by loading the program into a memory and executing the program.

Next, as the input support device according to one embodiment of the present invention, the above-mentioned portable terminal comprehensive support system 40 is described.
Will be described with reference to FIG. FIG. 1 is a block diagram showing a configuration of the input support device 1 according to the present embodiment. As shown in FIG. 1, the input support device 1 includes a processing unit 11, a user authentication table 1
2, an input item history table 14, a basic profile table 13, and a transaction learning table 15.

The processing unit 11 includes the processing unit 4 shown in FIG.
1 and is described later in detail. The user authentication table 12 is information stored in the user authentication information database 46 shown in FIG. 10, and the user can access the portable terminal comprehensive support system 40 shown in FIG. 10 to which the present input support device is applied. This is a table that is required when user authentication is performed when there is a password. The basic profile table 13 stores, for each attribute of the information, input items that the user needs to input in order to receive the service, that is, the user ID, information on the organization to which the user belongs, information on the affiliated company, and the like. It is a thing. For example, in the basic profile table 13 shown in FIG. 2, employee information as category A and category B, information on a dispatch company as category C, information on a product such as a product name as category D, and organization ( ) Is registered. In addition,
The basic profile table 13 is information registered in advance by the user when performing the input support processing. Each basic profile table 13 is associated with the user information stored in the user authentication table 12.

The input item history table 14 and the transaction learning table 15 correspond to various information stored in the basic profile table 13 each time there is information input for receiving a service from the client terminal. This is a table created by being attached, and details will be described later. The basic profile table 13, the input item history table 14, and the transaction learning table 15 are stored in the in-house service information database 47 of the portable terminal comprehensive support system 40 shown in FIG.
The storage unit belongs to. That is, the information is stored in a predetermined area of the in-house service information database 47.

It is assumed that an input device, a display device, and the like (neither is shown) are connected to the input support device 1 as peripheral devices. Here, the input device refers to an input device such as a keyboard and a mouse. What is a display device?
It refers to a T (Cathode Ray Tube) display device, a liquid crystal display device, or the like.

Next, the operation of the input support device 1 having the above configuration will be described. First, the input support device 1
Execute transaction learning processing and input support processing.

{Transaction Learning Process} Now, for example, when the user operates the mobile phone A2, the mobile terminal comprehensive support system 40 including the input support device 1 is operated.
Assume that a communication line with the mobile phone A2 (see FIG. 10) is established, and thereafter, a service start URL (Uniform Resource Locator) for purchasing goods is selected from the menu displayed on the mobile phone A2. With this operation, the article purchase service start screen (first screen) shown in FIG. 3 is displayed on the display unit of the mobile phone A2. Subsequently, it is assumed that the user inputs the input items shown in FIG. 3 into the input item fields a to n provided on the second to fifth screens, respectively, and ends the article purchase processing.
In this case, since the purchased article is used by another person, the button 1 of “Use by others” is displayed on the third screen.
00 is selected.

Next, the processing unit 11 transmits the message from the mobile phone A2 to the terminal shown in FIG.
A screen transition tree in which screen transitions as indicated by solid lines in FIG. 4 are registered based on the input items entered on the second to fifth screens shown in FIG. That is, a screen transition tree that sequentially transitions from the first screen to the fifth screen is created.

Further, the processing section 11 creates a transaction learning table 15 based on the input items input from the mobile phone A2 on the second to fifth screens shown in FIG. FIG. 5 shows an example of the transaction learning table. As shown in the figure, input items on each screen are arranged in a column of the transaction learning table 15,
Information on the basic profile table 13 is arranged in a row. In addition, a column indicating the dependency relationship is provided for each input item.

The processing section 11 stores the input items for each screen in the corresponding columns. For example, on the second screen shown in FIG. 3, “1001” is input to the input item a and “hirokawa” is input to the input item b by the user. 1001 ”and“ hirokawa ”are stored. Similarly, the processing unit 11
Of the transaction learning table 15 are stored in the corresponding fields of the transaction learning table 15.

Subsequently, the processing section 11 reads and stores the corresponding information from the basic profile table 13 shown in FIG. 2 for the input items stored in the transaction learning table. That is, according to the basic profile table 13, the input item "1001" is
Since it is 1, the processing unit 11 stores “company A1” in the category A column of the transaction learning table 15.
Similarly, the processing unit 11 stores information corresponding to the basic profile table 13 for all input items.

When the association with the basic profile table 13 is completed, the basic profile table 13
In the same category (category A, category B, etc.) is stored in the dependency column. More specifically, in the same category, it is considered that the input item that is input first is subordinate to the input item that follows, and the relationship is stored in the subordinate relationship column.

For example, in the transaction learning table 15 shown in FIG. 5, focusing on the category A, the input items a, c, and d correspond to the information (company A1, company A3, company A4) corresponding to the basic profile table 13, respectively. Is stored. At this time, assuming that the subsequent input items c and d are subordinate to the input item a which is input fastest, the information of “a ← c, d” is entered in the subordinate relationship column of the input item a which is the subordinate item. Store. Similarly, in each of the other categories, the subordinate item and the subordinate item are detected, and the correspondence is stored in the subordinate relationship column of the subordinate item.

In addition to the above-mentioned conditions, as a judgment of the subordination relation, when an input item to be input to an input item is changed, an input to another input item on the same screen or on a subsequent screen is changed. In the case where the item changes with the change, it can be considered that the subsequent input item is dependent on the previous input item.

Subsequently, based on the correspondence of the above-mentioned subordination relations, automatic creation information as shown in FIG. 6 is described. For example, corresponding to each item extracted as a subordinate item in FIG. 5, the subordinate of the subordinate item is described. For example, in FIG. 5, it can be seen that the input item c and the input item d are subordinate to the input item a. Based on this information,
“A → c” is stored in the automatic generation column corresponding to the input item c. On the other hand, the input item d is dependent on the input item a and the input item b by referring to the dependency relationship column. Therefore, “a, b → d” indicating that the information can be derived from the input item a and the input item b is stored in the automatic creation column corresponding to the input item d.

In addition, the dependency of the input item e is dependent on the input item d in the dependency relation. Here, when looking at the automatic creation column of the input item d, “a, b → d” is stored, and it can be seen that the input item d is derived from the input items a and b. In such a case, that is, in a case where the input item of the subordinate is derived from another input item, the information indicating that the information is derived from the information of the subordinate input item at the highest rank Is stored.
Therefore, "a, b" is displayed in the automatically generated column corresponding to the input item e.
→ e ”is stored. It should be noted that automatic generation holds even where the dependency does not hold. For example, referring to FIG. 3, when “200,000 yen” is input to the input item 1 for inputting the unit price and “2” for the input item m for inputting the number,
"400,000 yen" is automatically input to the input item n for inputting the total. In this way, the user input is required 2
Automatic generation is also established for information that is derived from one or more pieces of information. Therefore, in the column of automatic generation corresponding to the input item n, “1, m → n” indicating that the information is derived from the input item 1 and the input item m is stored.

When the screen branch tree and the transaction learning table 15 are created as described above, a request for starting the same service is made by the same user.
When a user inputs an input item for a subordinate item, the subordinate item can be automatically input based on information in the transaction learning table 15. As a result, the number of input items that the user inputs from the client terminal can be reduced, and the time and labor required for input can be reduced.

The processing unit 11 receives a request for starting a service from the user, and every time a new input operation is performed, a screen transition tree as shown in FIG. 4 and a transaction as shown in FIG. 5 or FIG. The learning table 15 is newly created or the content is changed / added, and information on input items is accumulated. For example, after the input items as described in FIG. 3 are input by the user, a start request of the article purchase service is newly made, and after the second screen is input as shown in FIG. 3, on the third screen, It is assumed that the button 101 “Use by the user” is selected by the user.
In this case, the screen transitions from the third screen to the fifth screen as indicated by the dotted line in FIG. As described above, when an input is made such that there is no information in the screen branch tree until now, FIG.
A tree that transitions from the third screen to the fifth screen is added to the screen branch tree shown in (1) (dotted line in FIG. 4).

Further, every time the above-described input operation is performed from the client terminal, the history of the input items input from the client terminal is accumulated, so that the automatic input can be performed more efficiently. For example, in the goods purchase service shown in FIG. 3, the purchase goods are input on the fifth screen. In the input items on the fifth screen,
Items other than the position input items are subordinate items, so the user must input these input items every time a service is received. The input support device 1 according to the present embodiment is provided with the above-described transaction learning table 1 in order to further reduce the input operation of input items as described above.
In addition to 5, the input item history table 14 is created.

The input item history table 14 stores, for each user, services for which a start request has been made.
Further, for each service, the input items that are required to be input when receiving the service are stored together with the frequency of use. For example, in the case of the goods purchase service shown in FIG. 3, “robot” is input in the input item j (see FIG. 6) as information on the fifth screen.
Therefore, "robot" is stored in the input item j on the fifth screen of the user's article purchase service, and "1" is input as the use frequency, for example. Thereafter, it is assumed that the same user again requests the start of the article purchase service, and “computer” is input to the input item j on the fifth screen. In this case, in the corresponding field of the input item history table 14 of the user, “computer” is displayed together with “robot” described above.
Is stored, and “1” is stored as the usage frequency corresponding to the “computer”.

In this way, every time a new input item is input, the input item is added to the input item history table 14, and the same input item as that already stored in the input item history table 14 is added. Is input, the frequency of use is increased. When a new entry is entered, the basic profile table 13
Add that information as well. For example, when “computer” is input in the input item j, the input item “computer” is added to the category D of the basic profile table 12 shown in FIG. As described above, the information stored in the basic profile table also reflects the input items from the client terminal.

As described above, since the input item history table 14 is created by the processing unit 11, for example, when the client terminal requests the start of the article purchase service shown in FIG. To the input item history table 14,
The most frequently used input items can be transmitted in the form described in the corresponding input items. Thereby, each input screen in which the most frequently used input items are input in the input item column can be presented to the client terminal, and the input operation of the user can be reduced.

Instead of inputting the most frequently used input items, instead of input items that have been accumulated so far,
The top five items may be presented as options in descending order of use frequency. In this case, the user can select an option by using the up and down keys, instead of inputting characters by performing key operations, so that the labor and time required for the input operation can be further reduced. .

The items of the input items stored in the input item history table 14 may be only the items that are dependent items in the transaction learning table 15. This is because the input item corresponding to the subordinate item can be derived according to the input item input to the subordinate item. Thus, the capacity of the database storing the input item history table 14 can be used effectively. Also, not only the frequency of use but also the time when the input item was input is stored. When inputting the input item to the user in advance, the latest input item or five items in the newest order are extracted as options. You may make it present to a user. Note that the number of input items presented as options can be set arbitrarily.

{Input Support Processing} Next, input support processing as another processing performed by the input support apparatus 1 according to the embodiment of the present invention will be described. The input support process is a process that can be executed for the first time by creating the transaction learning table 15 and the screen transition tree in the transaction learning process described above.

In the input support process, as shown in FIG. 9B, from the input items that need to be input by the user in order to specify the provision of the service, the input items that must be input by the user (hereinafter referred to as “input items”). (Referred to as required input items), and the selection of the required input items and the screen transition branch key necessary for determining the screen transition are collectively presented to the user as a pre-hearing item. Note that input items that are not required input items are hereinafter referred to as general input items.

Here, referring to FIG. 6, the general input items are the input items described in the automatic creation column of the transaction learning table 15, while the essential input items are the above-mentioned subordinate items. This is an item that is not included and is not described in the automatic creation column of the transaction learning table 15. The screen transition branch key is, for example, a key such as a button "used by another person" 100 and a button 101 "used by the person" on the third screen in FIG. The extraction of the branch key will be described later.

When an input item corresponding to the above-mentioned required input item is transmitted from the client terminal, an input item corresponding to a general input item is read from the transaction learning table 15 based on the input item, and is automatically input. I do. Thus, when the input items are input to all the input items, all the input items are transmitted to the client terminal, and the user is prompted to confirm the final input items. Then, when the final input items are confirmed by the user,
The processing device 11 collectively transmits the input information confirmed by the user to the service providing destination.

If the information corresponding to the input item does not exist in the transaction learning table 15, an input item that needs to be input is presented to the user as an additional item, and an input is requested. The input items are reflected in the transaction learning table 15.

When presenting the mandatory input items to the user, the mandatory input items include the input item history table 14.
The most frequently used input items stored in the file may be input and presented in advance. Alternatively, it is also possible to read out a predetermined number from the input item history table 14 in descending order of frequency of use, and present these as options.
With this, if the input item that the user wants to input is input as an option or in the input item field in advance,
The input operation can be eliminated.

If there is no input item desired by the user among the input items presented as options, the user newly inputs the input item. In such a case, the processing unit 11 reflects the newly input items in the transaction learning table 15, the input item history table 14, and the basic profile table 12.

Next, a process of extracting a screen transition branch key (hereinafter, abbreviated as a branch key) will be described with reference to FIGS. For example, the input items “p”, “q”,
When “r” and “s” are input, the screen transits to the screen β,
On the other hand, "w", "x",
It is assumed that the screen has changed to the screen γ when “y” and “z” are input. In this case, the following processing is performed to detect which input item is the branch key. The branch key candidates include not only the input items described above, but also the type of button,
For example, a “use by another person” button 100 and a “use by own person” button 101 shown in FIG. 3 are also included.

First, as shown in FIG. 8, some of the input items at the time of transition to the screen β are replaced with information at the time of transition to the screen γ, and the transition of the screen is determined (step SP1).
For example, as shown in FIG.
2 includes “w” and “x”, which are information at the time of transition to the screen γ.
Is input, and "r" and "s", which are information at the time of transition to the screen β, are input to the input items a3 and a4. As a result, if the transition destination is the screen β, the branch key can be regarded as the input item a3 or a4, or a3 and a4. Therefore, in the next stage, only the input item a3 is input with “y”, which is information when the screen transits to the screen γ, and a1,
As for a2 and a4, information when the transition destination is β is input (step SP2). As a result, when the transition destination changes to γ, the input item a3 can be regarded as a branch key.

Since a4 may also be a branch key in addition to a3, the input items a1 to a3
Enter the information at the time of transition to the screen β in the input item a.
In step 4 only, “z”, which is information when the screen transitions to screen γ, is input to determine a change in the transition destination. As a result, the transition destination is γ
, The input item a4 can be regarded as a branch key. As described above, when a plurality of branch keys are extracted, the transition destination is determined based on the union of these branch keys. In some cases, the branch is determined by a compound condition based on a plurality of input items. That is, the screen transition changes only when two or more input items are changed at the same time. For example, in the case of FIG. 8 described above, if the input items a2 and a3 are composite branch keys, the branch destination does not change simply by changing the input items a1 and a2 in step SP1 of FIG. Only when both a2 and a3 are changed, the branch destination of the screen changes from β to γ. In consideration of such a case, after the input item a3 is detected as a branch key in the above-described step SP2, as a next step, it is determined whether only the input item a3 is a branch key. In the input item a3, "y" which is information at the time of transition to the screen γ is inputted, and the other input items a1, a2 and a4 are information at the time of transition to the screen β, that is, "p", "q". ”And“ s ”are input. As a result, when the screen transition changes to γ,
The branch key a3 can be determined to be a single branch key (provided that the input item a4 is detected not to be a branch key in the above description). On the other hand, if the screen transition does not change to γ, the input item It can be determined that a3 is a part of the composite branch key. In this case, the input item a3
Is fixed to “y”, which is the information when the screen is changed to the screen γ, and the information when the screen is changed to the screen γ in order from the input item a1 is input to examine the screen transition. Specifically, first, “w” and “y”, which are the information when the screen gamma transitions to the input items a1 and a3, are input, while the screens β transit to the input items a2 and a4. "Q" and "s" which are the information at the time of having done are input. As a result, the screen transition becomes β
If it remains, the input information of the input item a2 is further changed to "x" which is the information at the time of transition to the screen γ. As a result, if the screen transition changes from β to γ, the input item a2
And a3 can be detected as being composite branch keys. Note that since this last step has the same contents as step SP2 in FIG. 8, in order to avoid duplication processing, the information at the time of transition to the screen γ is input to the input items a1 and a3. If the resulting screen transition does not change, the composite branch key can be regarded as input items a2 and a3 at this point. Note that when providing a service in which a composite branch key does not exist in advance, the above-described composite branch key detection processing is not performed. When the processing unit 11 extracts the branch key by performing the above-described processing, the processing unit 11 uses the information of the extracted branch key, that is, the input item (including the button) serving as the branch key, and the attribute of the branch key, that is, the single branch key. Whether it is a compound branch key
It is stored in a predetermined area of the input item history table 14 or the transaction learning table 15.

When a new screen transition is performed by the user, the new screen transition is reflected in the screen transition tree shown in FIG. 4, and the above-described screen transition branch key extraction processing is performed.
Add branch key.

Incidentally, there is a case where the input items coincide with the items in the basic profile 12 by accident, and a subordinate relationship which does not originally exist is created in the transaction learning table in FIG. When inconsistency arises in the input item having the dependency in the transaction, the created dependency is discarded.

A program for realizing the function of the input support device 1 in the embodiment shown in FIG. 1 is recorded on a computer-readable recording medium, and the program recorded on this recording medium is stored in a computer system. May be read and executed to execute various processes, that is, a transaction learning process, an input support process, and the like. Here, the “computer system” includes an OS and hardware such as peripheral devices.

Also, the “computer system” is
If the W system is used, a homepage providing environment (or display environment) is also included. The “computer-readable recording medium” refers to a floppy (registered trademark) disk, a magneto-optical disk, an RO
M, a portable medium such as a CD-ROM, and a storage device such as a hard disk built in a computer system. Further, the “computer-readable recording medium” refers to a volatile memory (RAM) inside a computer system that becomes a server or a client when a program is transmitted through a network such as the Internet or a communication line such as a telephone line. And those holding programs for a certain period of time.

The above program may be transmitted from a computer system storing the program in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the "transmission medium" for transmitting a program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. Further, the program may be for realizing a part of the functions described above. further,
What can realize the above-mentioned function in combination with a program already recorded in the computer system, that is, a so-called difference file (difference program) may be used.

The embodiment of the present invention has been described in detail with reference to the drawings. However, the specific configuration is not limited to this embodiment, and includes a design and the like within a range not departing from the gist of the present invention. It is.

[0071]

As described above, according to the input support apparatus of the present invention, only items for which selection and input of the screen transition branch key are required are transmitted to the client terminal, and input is instructed. As a result, the number of input items that must be input by the user can be significantly reduced. As a result, the time required for the user to perform the input operation can be significantly reduced, and the labor can be reduced. Also, since only the information necessary for receiving the service is transmitted to the client terminal at a time, the number of times of connection with the client terminal and the communication time can be significantly reduced. As a result, the probability of occurrence of the communication disconnection, which has been a problem in the past, can be extremely reduced, and an effect that good communication can be provided to the user can be obtained.

According to the input support device of the present invention, the storage means stores the information transmitted from the client terminal, and the input items correspond to the information stored in the basic profile database. Thus, input items indicating the same attribute can be recognized. In addition, the configuration of input items in each service becomes clear, and it becomes easy to extract items that must be input by the user, that is, essential input items. As a result, an effect is obtained that the processing can be speeded up.

Further, according to the input support device of the present invention, since the correspondence between the subordinate item and the subordinate item is specified, the subordinate item is automatically converted to the subordinate item based on the input item input to the subordinate item. It becomes possible to input the input items. As described above, by automatically extracting and inputting the dependent items, which has been conventionally performed artificially, the input to the dependent items can be prevented from being input mistakes and oversight. Further, there is an effect that the analysis time can be significantly reduced.

Further, according to the input support device of the present invention, since the extraction means extracts items other than the dependent items from the storage means as the essential input items, items which must be input from the client terminal are required. Can be easily extracted, and the time required for extracting essential input items can be significantly reduced.

Further, according to the input support device of the present invention, input items that are likely to be input in advance for essential input items are input and transmitted to the client terminal. Therefore,
If the presented input item is the information desired by the user, the effect that the user does not have to input the input item from the terminal can be saved, and the load required for the user's input operation can be further reduced.

Further, according to the input support device of the present invention, since input items are presented to the user as options, the user performs an input operation only by selecting a desired input item from a plurality of options. As a result, the load on the user can be further reduced.

According to the input support device of the present invention, the input support device of the present invention can be used while the user is performing an input operation and while the device is automatically inputting an input item into an input item. By cutting off the communication between the mobile terminal comprehensive support system to which the device 1 is applied and the client terminal, communication costs at the time of input can be reduced. In addition, there is an effect that the input operation can be performed even in an environment where communication is not possible.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an input support device according to an embodiment of the present invention.

FIG. 2 is a diagram showing an example of a basic profile table in the embodiment.

FIG. 3 is a diagram showing an example of screen transition and input items of an article purchase service in the embodiment.

FIG. 4 is a diagram illustrating an example of a screen transition tree in the embodiment.

FIG. 5 is a diagram showing an example of a transaction learning table in the embodiment.

FIG. 6 is a diagram showing an example of a transaction learning table in the embodiment.

FIG. 7 is an explanatory diagram showing a process of extracting a screen transition branch key in the embodiment.

FIG. 8 is an explanatory diagram showing a process of extracting a screen transition branch key in the embodiment.

FIG. 9 is an explanatory diagram for describing an outline of an input support process in the embodiment.

FIG. 10 is a diagram showing a configuration of a portable terminal comprehensive support system to which the input support device according to the embodiment is applied and a peripheral network configuration.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Input support apparatus, 2, 3, 4, 5 ... Cellular phone and portable terminal (client terminal), 11 ... Processing part, 13 ... Basic profile table, 14 ... Input item history table,
15: transaction learning table, 40: portable terminal comprehensive support system, 60, 70, 80: each company's WAN (service provider), 90 ... each company's corporate system (service provider) such as the Internet

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Inventor Ken Hirokawa 3-3-1, Toyosu, Koto-ku, Tokyo Inside NTT Data Corporation (72) Inventor Akira Saito 3-chome, Toyosu, Koto-ku, Tokyo No. 3-3 F-term in NTT Data Corporation (reference) 5B075 KK07 KK13 KK33 ND23 UU06

Claims (8)

[Claims] 1. An input support device used for transmitting information input from a client terminal to a service providing destination, wherein input items required to be input to receive the service are input by the client terminal. Extracting means for extracting essential input items that are required, and storage in which candidate items to be input to input items other than the essential input items are stored in association with the input items to be entered to the essential input items. Means, input instructing means for instructing the client terminal to input the required input items and select information relating to screen transition, and based on the input items received from the client terminal, other than the required input items from the storage means. Automatic input means to obtain the input items to be input to the general input items, and to input the corresponding input items, Transmitting means for transmitting the input items automatically input by the automatic input means to the service providing destination. 2. A basic profile database in which information relating to a user is registered for each attribute of the information, and the storage means stores input items obtained from the client terminal up to now and the basic profile database. 2. The input support apparatus according to claim 1, wherein correspondence information with the input information and correspondence information between the input items are stored for each service. 3. The correspondence information between the input items is such that, among the input items having the same attribute, the highest input item is a dependent item, and the other input items are dependent items dependent on the dependent item. The input support device according to claim 1, wherein the input support device is information described. 4. The input support apparatus according to claim 3, wherein the extraction unit extracts, as the required input items, input items other than the subordinate items from the storage unit. 5. A storage device for storing a history of input items input to the required input items together with a use frequency of the input items, wherein the input instructing unit stores the history of the input items. When instructing the selection of information related to input and screen transition, the input items read from the second storage means are preliminarily described in the required input items, transmitted to the client terminal, and received from the client terminal. The input support device according to any one of claims 1 to 4, wherein information of an input item corresponding to an essential input item is reflected in the second storage unit. 6. The input instruction means, when instructing input of the essential input items and selection of information related to screen transition,
6. The method according to claim 5, wherein a predetermined number of input items corresponding to the essential input items are extracted from the second storage unit in the order of most frequently used, and the extracted input items are transmitted to the client terminal as options. Input support device. 7. While the input of the required input item and the selection item of information related to screen transition are transmitted to the client terminal, and the input information for the required input item and the selection information of information related to screen transition are transmitted to the client terminal. Except during reception,
7. The input support device according to claim 1, wherein communication between the client terminal and the device is in a disconnected state. 8. A computer-readable recording medium recording an input support program used for transmitting information input from a client terminal to a service providing destination, wherein the program requires an input to receive the service. Extracting, from among the input items, required input items that are required to be input by the client terminal, instructing the client terminal to input the required input items and select information related to screen transition, and the client Based on the input items of the required input items received from the terminal, the input items are obtained from a storage device in which candidates of items to be input to input items other than the required input items are stored corresponding to the required input items. Then, enter the acquired input items into the input items other than the required input items. And a computer-readable recording medium storing a program for causing a computer to execute a step of transmitting an input item input to an input item that requires input to receive the service to the service providing destination.