JP2002163544A - Life support management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a life support management system to support a life of a customer who has purchased a house. SOLUTION: The life support management system supports the life of the customer who has purchased the house and is distinguished by having a customer information collection section to collect the information pertaining to the customer and store it in a customer information database, a building information collection section to collect the information pertaining to a house building owned by the customer and store it in a building information database, a commodity information collection section to collect the information pertaining to a commodity that supports the life of the customer and store it in a commodity information database, and a commodity proposal processing section to extract a customer who needs the commodity stored in the commodity information database referring to the customer information database and the building information database and propose the commodity to the customer.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a life support management system for supporting the life of a customer who has purchased a house.

[0002]

2. Description of the Related Art After-maintenance for a customer who has purchased a house applies only to a building, and is generally performed in response to a request from the customer. However, since the customer does not know when to perform the maintenance work, at present, the customer searches for a suitable contractor and requests a repair after an abnormality has occurred. In general, buildings need regular maintenance due to aging, but building owners do not know what to do and how to find a consultant There's a problem.

[0005] On the other hand, a contractor who undertakes maintenance work has to visit the target building one by one to search for customers who need work such as renovation, which takes a lot of trouble. There's a problem. Also,
When a homeowner handles products that are necessary for living, he or she sends direct mail to customers who introduces the products handled by the homeowner, and efficiently sends direct mail to interested customers. It is desirable. However, there is also a problem that it is difficult to efficiently list interested customers.

[0004] The present invention has been made in view of such circumstances, and has as its object to provide a life support management system that supports the life of a customer who has purchased a house.

[0005]

The invention according to claim 1 is a life support management system for supporting the life of a customer who has purchased a house, wherein the life support management system collects information about the customer. A customer information collecting unit that accumulates information in a customer information database, a building information collecting unit that collects information on a building of a house owned by the customer and accumulates the information in a building information database, and information on a product that supports the life of the customer. A product information collecting unit that collects and accumulates in the product information database, with reference to the customer information database and the building information database,
A product proposal processing unit for extracting a customer who needs a product stored in the product information database and proposing a product to the customer.

According to a second aspect of the present invention, the life support management system further includes an order processing unit for ordering a product to a trader who has provided the product information, and the order processing unit performs an order processing according to the order from the customer. It is characterized by ordering goods to a trader.

According to a third aspect of the present invention, the life support management system further includes a life stage database in which life stages along a time series created in advance based on a family structure are defined, and the product proposal processing is performed. The department is
According to the number of years that have passed since the purchase of the house, the product to be proposed is determined with reference to the life stage database.

According to a fourth aspect of the present invention, there is provided a life support management method for supporting the life of a customer who has purchased a house, wherein the life support management method collects information on the customer and stores the information in a customer information database. A customer information collecting process, a building information collecting process of collecting information on a house building owned by the customer and storing the information in a building information database, and a product information database by collecting information on products that support the customer's life. A product information collecting process to be stored in the product information database and the customer information database and the building information database are referred to to extract customers who need the products stored in the product information database, And a product proposal process for making a proposal.

According to a fifth aspect of the present invention, the life support management method further includes an order processing step of placing an order for a product to a trader who has provided product information in accordance with the order from the customer. Features.

According to a sixth aspect of the present invention, in the merchandise proposal processing step, a life stage along a time series created in advance based on a family structure in accordance with the number of years elapsed since the purchase of the house. The proposed product is determined with reference to the defined life stage database.

According to a seventh aspect of the present invention, there is provided a computer-readable recording medium recording a life support management program for supporting the life of a customer who has purchased a house, wherein the life support management program includes information on the customer. Customer information gathering process for collecting information and storing it in a customer information database, building information gathering process for gathering information about a house building owned by the customer and storing the information in a building information database, and products that support the customer's life Product information collecting process of collecting information related to the product information database and extracting the customers who need the products stored in the product information database with reference to the customer information database and the building information database. And a product proposal process for proposing a product to the customer. Characterized in that to perform the data.

According to an eighth aspect of the present invention, in the life support management program, the computer further executes an order processing for placing an order for a product to a trader who has provided the product information in accordance with the order from the customer. It is characterized by

According to a ninth aspect of the present invention, in the merchandise proposal processing, a life stage along a time series created in advance based on a family structure according to the number of years elapsed since the house was purchased. The proposed product is determined with reference to the defined life stage database.

[0014]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A living support management system according to one embodiment of the present invention will be described below with reference to the drawings.
FIG. 1 is a block diagram showing the configuration of the embodiment. In this figure, reference numeral 1 denotes a life support management system that supports the life of a customer who has purchased a house. Sign 2
Is a customer terminal owned by the customer who purchased the house. Reference numeral 3 denotes a house maker terminal owned by the house maker.
Reference numeral 4 denotes a trader terminal owned by a trader who handles products that support life. Here, only three traders are illustrated. The symbol N is the Internet to which the life support management system 1 and each terminal are connected.

Next, referring to FIG. 3, a life support manager 1a that operates and manages the life support management system 1 will be described.
The relationship between the customer 2a who purchased the house, the house maker 3a, and each of the companies 4a to 4f will be described. First, customer 2a
Purchases a custom home from the home maker 3a. At this time, the house maker 3a hears the wishes of the customer 2a by hearing when receiving an order for a custom-built house. The information obtained through the hearing includes information on the family structure, gender, age, occupation, hobbies, life creed, religion, etc. of the customer in addition to the information necessary for designing and constructing the house.

The house maker 3a designs and constructs a custom-built house based on the results of the hearing, and delivers the house to the customer. When the delivery of the house is completed,
“a” requests the life support manager 1a for after maintenance. At this time, the house maker 3a
The customer information and the building information of the customer 2a are provided to the life support manager 1a. Here, the customer information is information obtained by hearing at the time of building a house. The building information is information on the building of the house that has been delivered, and is information such as drawings used during design and construction.

Next, the life support manager 1a receives a request for after-maintenance, and
The life support manager 1a is informed that it will undertake house maintenance work.

Further, a company that handles products that support life provides product information to the life support management company 1a. The condition of the customer who wants to provide the corresponding product is given to the product information. Although FIG. 3 shows the exterior contractor 4a, the interior contractor 4b, the insurance contractor 4c, the leasing contractor 4d, and the travel contractor 4e, the present invention is not limited to these, and the supply of the product information from the other OO contractor 4f is not limited to these. You may receive. In addition, the companies that deal with products that support life include the house maker 3, and works such as remodeling, expanding, and renovating houses are equivalent to the products handled by the house maker 3 a. The products handled by the trader here are not limited to goods, but also include provision of services, repainting of walls, maintenance of garden trees, and the like.

On the other hand, the life support manager 1a refers to the customer information and the building information to list the customers who should introduce or make proposals for the products provided by the company, and provide the listed customers with Provide product information. The provision of the product information performed by the life support manager 1a is not only for introducing the product, but also for proposing a product that matches the situation of each customer at present. For example, in accordance with the number of years that have passed since the purchase of the house, the customer is offered a proposal for remodeling or renovating a children's room to make room for the elderly. The customer sees the proposal and places an order for a product to the life support manager 1a as necessary.

Next, the configuration of the life support management system 1 shown in FIG. 1 will be described with reference to FIG. FIG. 2 shows FIG.
1 is a block diagram showing a configuration of a living support management system 1 shown in FIG. In FIG. 2, reference numeral 11 denotes an input / output unit that inputs and outputs information to and from each terminal via the Internet N. Reference numeral 12 denotes a customer information collection unit that collects customer information on customers who purchased a house. Code 13
Is a customer information database that stores customer information collected by the customer information collection unit 12. Reference numeral 14 denotes a building information collection unit that collects information on the purchased house building. Reference numeral 15 denotes a building information database that stores the building information collected by the building information collecting unit 14. The customer information collection unit 12 and the building information collection unit 14 have a firewall function in order to prevent information about customers from leaking to the outside, and when accessing information,
The operator is requested to input a password, and access to information is permitted based on the authentication result.

Reference numeral 16 denotes a product information collection unit that collects information on products handled by each trader. Reference numeral 17 denotes a product information database that stores the product information collected by the product information collecting unit 16. Reference numeral 18 refers to the customer information database 13 and the building information database 15 to extract a customer who needs a product stored in the product information database 17 and, for the extracted customer, a corresponding product This is a product proposal processing unit that introduces or makes a proposal. Reference numeral 19 denotes an order processing unit that receives an order from a customer and places an order for a product with each dealer based on the order. Reference numeral 20 denotes a life stage database in which life stages along a time series created in advance based on the family structure are defined.

Next, the operation of the living support management system 1 shown in FIG. 2 will be described. First, the house maker 3a designs a house. At this time, the house maker 3a conducts a hearing with the customer. Then, the house is constructed based on the hearing, and the house is delivered to the customer 2a.

Next, when the house maker 3a completes the delivery of the house to the customer 2a, the house maker terminal 3
Is transmitted to the living support management system 1 including the customer information obtained through the hearing and the information on the house building that was delivered.

The customer registration request is received by the input / output unit 11 and the content is a customer registration request. Therefore, the input / output unit 11 sends the customer information included in the customer registration request to the customer information collection unit 12. Building information collection unit 1
Give each to 4.

In response to this, the customer information collecting unit 12 registers the received customer information in the customer information database 13. The information registered here is the name, address, gender, age, e-mail address, family structure, occupation, hobby, living creed, religion, etc. of the customer who purchased the house. Is the information obtained through hearings when building a house. At the same time, the building information collection unit 1
4 is to store the received building information in a building information database 15
Register to The information registered here is information relating to a house building purchased by the customer, and is a drawing used at the time of design and construction. The building information includes information such that the owner of the building matches the customer registered in the customer information database 13. Thereby, when a predetermined building is specified from the information registered in the building information database 15, the customer who owns the building can be specified from the customers registered in the customer information database 13. Further, a building owned by a predetermined customer can be specified from the building information database 15.

Next, when the information registration is completed, the customer information collection unit 12 and the building information collection unit 14 notify the product proposal processing unit 18 that the customer registration has been completed. In response to this, the product proposal processing unit 18 notifies the customer who has completed the registration of the life support including after-sales maintenance of the purchased house by e-mail.

On the other hand, the dealers handling the products that support life use their own dealer terminals 4 to transmit a product registration request including information on the products handled by themselves to the lifestyle support management system 1. The product registration request is received by the input / output unit 11, and the content is a product registration request, so that the product information included in the product registration request is passed to the product information collection unit 16.

In response to this, the product information collecting unit 16 registers the received product information in the product information database 17. The product information includes, in addition to image information such as a pamphlet explaining the product, conditions of a customer who wants to sell the product. This condition is set for products handled by a trader who is a seller. For example, conditions such as "I want to sell to a customer who owns a building 10 years old since construction,""I want to sell to a customer who has children,""I want to sell to a customer whose hobby is travel," etc. Set. However, setting of these conditions is not essential, and is set as necessary.

As described above, the living support management system 1
In the customer information database 13 and the building information database 15, customer information and building information are registered and stored for customers who have purchased a house from the house maker 3 a. In the product information database 17, information on life support products handled by each trader is registered and stored.

Next, the operation in which the lifestyle support management system 1 proposes a product to the customer 2a will be described. First, the product proposal processing unit 18 stores the product information database 17
, And extracts a product for which a condition of a customer who wants to sell the product is set. As a result, if there is a product for which the condition is set, the customer matching the condition of the product is extracted with reference to the customer information database 13 and the building information database 15 and listed up. Then, the product proposal processing unit 18 provides product information to the listed customers by using an email. For example, for the "owner of a house 10 years old since the new construction", "repainting of the wall" handled by the exterior agency 4a and for the "customer whose hobby is traveling", the "low price" handled by the travel agency 4e. Travel "
Make a proposal.

The electronic mail of the product information provided here is received by the customer terminal 2 owned by each customer 2a. The customer 2a looks at the content of the e-mail and places an order for a product as necessary. An order for a product from a customer is sent from the customer terminal 2 to the living support management system 1 by e-mail. This product order is sent to the input / output unit 11
Is received, and since the content is a product order, the product order is passed to the order processing unit 19.

In response, the order processing unit 19 sends the
Based on the contents ordered by a, an order is placed for the merchandise that handles the ordered goods. Then, the trader who receives the order provides the corresponding product to the customer 2a.

Next, an operation in which the customer 2a makes an inquiry to the life support management system 1 and receives provision of a product will be described. First, the customer 2a uses the customer terminal 2 to send an e-mail for an inquiry about a desired product to the lifestyle support management system 1. This inquiry is passed to the product proposal processing unit 18 via the input / output unit 11. Then, the product proposal processing unit 18 extracts the product information corresponding to the inquiry with reference to the product information database 17. The product information extracted here is transmitted by e-mail to the customer 2a who made the inquiry. Customer 2a looks at the content of this e-mail,
Order products as needed. The ordering operation is the same as the operation described above.

As described above, the information on the customer 2a who purchased the house and the product information handled by the dealer who wants to sell the product to the customer are stored in the living support management system 1 which purchased the house, and the customer who meets the condition is stored. Since the product information is provided to the customer and the ordering process is performed collectively as necessary, it is possible to support the life of the customer. Further, since the information of the corresponding product is proposed in response to the customer's inquiry, it is possible for the customer to save the trouble of searching for the inquiry destination whenever necessary. Furthermore, a company that handles products that support life can efficiently introduce and propose products to prospective customers.

The inquiry made by the customer may be a question about a building or the like. For example, in response to a question from a customer such as "What should I do if the wooden fittings are moving badly?", The product suggestion processing unit 18 may read, "The wooden fittings may be hardened by moisture. It takes about a year, so please use it for a while.
If it is too hard to use, please contact us again. ''
And so on.

Further, the product suggestion processing unit 18 may ask the customer a question of a possibility that a problem may occur depending on the age after moving in. For example, during the rainy season, make a suggestion such as "How is the condition of wooden fittings? If movement is poor, please contact us so we can adjust them."

As described above, a question from a customer is received and answered, and a question is asked about a problem that may occur depending on the aging after moving in. Can be improved.

Next, with reference to the life stage database 20, an operation of making a product proposal including a renovation or extension of a house will be described. First, the life stage database 20 defines life stages in which a plurality of lifestyles along a chronological sequence created in advance are standardized for a general family structure. This life stage defines three life stages, one for the customer himself, one for the child of the customer, and one for the parent of the customer who lives together. In providing services over the long term, the actual age of the family obtained by adding the number of years elapsed from the time of purchase is important, but the customer and his / her family at the time of providing the service have reached Determining in detail what kind of product you are interested in at the age takes a lot of trouble.

Therefore, the point in time at which a certain customer has reached a certain age is standardized, each standardized point in time is defined as its life stage, and the product proposed for each life stage is defined and recorded. The stage database 20. FIG. 4 shows an example of the life stage data. As shown in FIG. 4, the positioning of each life stage is performed by predicting a general life pattern and product demand at that age. Life patterns and product demands are different for customers, their children, and parents who live together. Therefore, a life stage centered on each is defined. When providing a service, the actual age of each family can be determined from the number of years that have elapsed since the purchase of the house, and it is determined which life stage each has reached, and product proposals that have been set in advance for each life stage I do.

The product proposal processing unit 18 refers to the life stage database 20, assigns each customer to a life stage, creates a reform plan in consideration of the aging after moving in, and proposes it to the customer. For example, if a certain customer has been living for 5 years and the actual age of the customer is 45, the current life stage is determined to be “educational period” with a child who has passed the childcare period, An item "Renovate two consecutive child rooms into two private rooms by partition storage" that can be proposed on the stage is selected from the proposal table of the life stage "education period", and a reform plan is created and proposed. At this time, the product proposal processing unit 18 creates a reform plan with reference to the customer information database 13 and the building information database 15.

Also, if the actual age of the spouse of the purchaser is 43, it is determined that the period is "education period", and a replacement home electric appliance is proposed. In addition, it proposes music information to a 15-year-old child, a piano to a 9-year-old child, and gardening supplies to a 73-year-old parent living together.

For a customer who has built a house that is easy to remodel when assuming a future remodeling at the time of new construction, the life stage database 20 is referred to to confirm that the remodeling time has come and the specifics. A drawing of a reform plan, necessary expenses, and the like may be proposed.

As described above, by referring to the life stage database 20, products suitable for each customer's life stage can be proposed, so that customer satisfaction can be improved.

It should be noted that the dealer who sells the product to the customer may update the customer information database 13 via the customer information collection unit 12 based on the sale of the product. Further, when the renovation is performed, the building information database 15 may be updated via the building information collecting unit 14 based on the contents. By doing so, the customer information database 13 and the building information database 15 can be updated to the latest data.

A life support manager or a house maker periodically patrols the house after delivery (one year later,
(Two years later, ten years later), the obtained building deterioration information may be registered in the building information database 15, and a reform may be proposed based on this information.

Further, a program for realizing the functions of each processing unit shown in FIG. 2 is recorded on a computer-readable recording medium, and the program recorded on this recording medium is read and executed by a computer system. May be used to perform the life support management process. Here, the “computer system” includes an OS and hardware such as peripheral devices. If the "computer system" uses a WWW system, the homepage providing environment (or display environment)
Shall be included. The “computer-readable recording medium” refers to a floppy (registered trademark) disk,
Portable media such as magneto-optical disks, ROMs, CD-ROMs,
A storage device such as a hard disk built in a computer system. Further, the “computer-readable recording medium” refers to a volatile memory (RAM) inside a computer system that becomes a server or a client when a program is transmitted through a network such as the Internet or a communication line such as a telephone line. And those holding programs for a certain period of time.

Further, the above program may be transmitted from a computer system storing the program in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the "transmission medium" for transmitting a program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. Further, the program may be for realizing a part of the functions described above. further,
What can realize the above-mentioned function in combination with a program already recorded in the computer system, that is, a so-called difference file (difference program) may be used.

[0048]

As described above, according to the present invention, information relating to a customer who has purchased a home and product information handled by a dealer who wants to sell the product to the customer are stored in the living support management system which has purchased the home. In addition, since the merchandise information is provided to the customer who meets the conditions, and the order processing is performed collectively as necessary, the effect of being able to support the life of the customer is obtained. In addition, in response to customer inquiries, we propose information on the relevant product, so customers can save the trouble of searching for inquiries every time they need it. In addition, it is possible to efficiently introduce and propose products to prospective customers.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an overall configuration of an embodiment of the present invention.

FIG. 2 is a block diagram showing a configuration of a life support management system 1 shown in FIG.

FIG. 3 is a diagram showing the flow of goods and information between a customer and a trader.

FIG. 4 is an explanatory diagram showing an example of life stage data.

[Explanation of symbols]

 1 Life support management system 2 Customer terminal 3 Home maker terminal 4 Contractor terminal 11 Input / output unit 12 Customer information collection unit 13・ ・ Customer information database, 14 ・ ・ ・ Building information collecting unit, 15 ・ ・ ・ Building information database, 16 ・ ・ ・ Product information collecting unit, 17 ・ ・ ・ Product information database, 18 ・ ・ ・ Product proposal processing unit, 19 ... Order processing unit, 20 ... Life stage database.

Claims (9)

[Claims] 1. A life support management system for supporting the life of a customer who has purchased a house, wherein the life support management system collects information on the customer and stores the information in a customer information database; A building information collecting unit that collects information about a building of a house owned by the customer and stores the information in a building information database; and a product information collecting unit that collects information about products that support the customer's life and stores the information in a product information database. A product proposal processing unit that refers to the customer information database and the building information database, extracts a customer who needs a product stored in the product information database, and proposes a product to the customer And a living support management system comprising: 2. The lifestyle support management system further includes an order processing unit for ordering a product to a trader who has provided product information, and placing an order for the trader with the trader in accordance with the order from the customer. The life support management system according to claim 1, wherein 3. The life support management system further includes a life stage database in which life stages along a time series created in advance based on a family structure are defined, and the product proposal processing unit purchases the house. The life support management system according to claim 1, wherein a product to be proposed is determined with reference to the life stage database according to the number of years that have passed since then. 4. A life support management method for supporting the life of a customer who has purchased a house, the life support management method comprising: a customer information collection step of collecting information on the customer and storing the information in a customer information database; A building information collecting process of collecting information on a building of a house owned by the customer and storing the information in a building information database; and a product information collecting process of collecting information on a product that supports the customer's life and storing the information in a product information database. A product proposal processing step of referring to the customer information database and the building information database, extracting a customer who needs a product stored in the product information database, and proposing a product to the customer; And a living support management system having: 5. The life support management method according to claim 4, further comprising: an order processing step of placing an order for a product to a supplier who has provided the product information in accordance with the order from the customer. Life support management method described. 6. The product suggestion processing step includes, according to the number of years elapsed since the purchase of the house, a life stage database in which life stages along a time series created in advance based on a family structure are defined. The life support management method according to claim 4, wherein a product to be proposed is determined with reference to the life support management method. 7. A computer-readable recording medium for recording a life support management program for supporting the life of a customer who has purchased a house, wherein the life support management program collects information on the customer and obtains a customer information database. Customer information collection processing to accumulate in the building, building information collection processing to collect information about the building of the house owned by the customer and accumulate it in the building information database, and collect information about the product that supports the customer's life Product information collection processing to be stored in an information database; and referring to the customer information database and the building information database, extracting customers who need products stored in the product information database, Product proposal processing to make a product proposal A recording medium recording a life support management program characterized by the following. 8. The life support management program further causes a computer to perform an order processing for placing an order for a product to a trader who has provided product information in accordance with an order from the customer. A recording medium on which the life support management program according to item 7 is recorded. 9. The merchandise suggestion processing includes, in accordance with the number of years elapsed since the purchase of the house, a life stage database in which life stages along a time series created in advance based on a family structure are defined. 9. The recording medium storing the life support management program according to claim 7, wherein a commodity to be proposed is determined by referring to the program.