JP2002163350A - Garden tree maintenance order acceptance system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a garden tree maintenance order acceptance system, by which the owner of a garden can perform the estimation and order of work by using the Internet and his/her own terminal. SOLUTION: This garden tree maintenance order acceptance system for accepting the order of the maintenance work of garden trees by using the Internet, is provided with an order acceptance part for accepting the order of work from a client and registering ordered contents to an order information database, a present condition search part for searching the present condition of the garden owned by the client and registering the searched result to a present condition information database and an estimate processing part for referring to the order information database and the present condition information database and estimating costs required for maintaining garden trees by referring to a fee database, with which fees are previously defined for each of work.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a garden tree maintenance ordering system for receiving orders for garden tree maintenance work using the Internet.

[0002]

2. Description of the Related Art A person who owns a garden, when requesting a contractor for the care of garden trees, searches for an appropriate contractor by referring to a telephone directory or the like, and makes the request. General. The contractor who has received the request goes to the client's yard, conducts a preview including hearing the contents of the request, and estimates the work fee. Then, if they agree on the estimated amount, the requester formally requests the contractor to care for the garden trees, and the garden trees are cleaned.

[0003] By the way, most of the cost required for the care of garden trees is often the labor cost of a landscaping person who performs the care work. Therefore, the maintenance company goes to the site for inspection, estimates the amount of work of the maintenance work based on experience, and calculates the estimated amount of money from this amount of work.

[0004] However, since the requester presented with such an estimated amount has no reference for the price,
Since it is not possible to judge whether or not the amount is reasonable, there is a problem that anxiety remains when making a formal request.

[0005] On the other hand, there is a problem that the company receiving the request has to perform a preview every time the request is received and prepare an estimate, which is troublesome. In addition, there is a problem that even if a preview is made and the estimated amount is presented, the request for the preview is not necessarily made, and the cost of the preview may not be collected.

[0006] The present invention has been made in view of such circumstances, and a garden tree that allows a garden owner to use his / her own terminal to estimate work and order work using the Internet. The purpose is to provide a maintenance order system.

[0007]

The invention according to claim 1 is a garden tree maintenance order receiving system for receiving an order for a garden tree maintenance operation using the Internet, wherein the garden tree maintenance order receiving system receives the work from a request source. An order receiving unit for receiving an order and registering the contents of the order in an order information database, a current state investigating unit for examining the current state of the garden owned by the requester, and registering the investigation result in the current state information database; The present invention is characterized by including an estimation processing unit for estimating the cost for the care of the garden tree by referring to the current status information database and referring to a fee database in which the fee is defined in advance for each operation.

According to a second aspect of the present invention, the garden tree care order receiving system refers to a schedule database in which a daily schedule of each worker is defined, and formulates a work plan ordered from a request source. It is characterized by further comprising a planning unit.

According to a third aspect of the present invention, there is provided a garden tree maintenance order receiving method for receiving a garden tree maintenance operation using the Internet, wherein the garden tree maintenance order receiving method receives an order for work from a request source, and The order receiving process of registering the order information in the order information database, the current state of the garden owned by the requester is investigated, and the result of the investigation is registered in the state information database.The order information database and the state information database are referred to. And a cost estimation process for estimating the cost of the garden tree maintenance work by referring to a charge database in which charges are defined in advance for each work.

According to a fourth aspect of the present invention, in the garden tree care order receiving method, a work schedule is established by referring to a schedule database in which a daily schedule of each worker is defined. It is characterized by further having a planning process.

According to a fifth aspect of the present invention, there is provided a computer-readable recording medium recording a garden tree care order receiving program for receiving an order for a garden tree care operation using the Internet. An order reception process for receiving an order for work from the company and registering the order details in the order information database; a status investigation process for examining the current status of the garden owned by the requester and registering the survey result in the current status information database; The computer is characterized in that the computer performs a process of estimating the cost of the care of the garden tree by referring to the information database and the current state information database by referring to the fee database in which the fee is defined in advance for each work. .

According to a sixth aspect of the present invention, in the garden tree care ordering program, the work schedule is determined by referring to a schedule database in which a daily schedule of each worker is defined. The present invention is further characterized by causing a computer to further execute a planning process.

[0013]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A garden tree care order receiving system according to one embodiment of the present invention will be described below with reference to the drawings. First, the overall configuration of the system will be described with reference to FIG.
FIG. 2 is a block diagram showing the overall configuration. In FIG. 2, reference numeral 1 denotes a garden tree care order receiving system. Sign 2
Is a user terminal owned by a user who requests maintenance of garden trees. The user here includes not only the individual who owns the garden, but also a person in charge of managing plants planted in a common area such as a condominium or a condominium or a person in charge of managing plants planted on company premises. Reference numeral 3 denotes the Internet, and the user terminal 2 connects to the garden and tree care order receiving system 1 via the Internet 3.

Next, the configuration of the garden tree care order receiving system 1 shown in FIG. 2 will be described. FIG. 1 is a block diagram showing a configuration of a garden tree care order receiving system 1 in the embodiment. In this figure, reference numeral 1 denotes a communication processing unit that communicates with the user terminal 2 via the Internet 3. Code 12
Is an order processing unit that supervises the garden tree care order system 1. Reference numeral 13 denotes an input / output processing unit including a display device, a printing device, and a keyboard. Code 14
Is an order receiving unit that receives an order for a garden tree care operation. Reference numeral 15 denotes an order information database that stores information on orders received by the order receiving unit 14. Reference numeral 16 denotes a current state investigation unit that investigates the current state of the garden tree for which the garden tree is to be cared for by hearing or the like.

Reference numeral 17 denotes a current status information database for storing the results of a search performed by the current status checking unit 16. Reference numeral 18 denotes an estimation processing unit that estimates a garden tree care operation from the order information and the current state information. Reference numeral 19 denotes a fee database referred to when making an estimate, and defines a fee for each maintenance work. Reference numeral 20 denotes a work planning unit that formulates a plan for the ordered maintenance work. Code 21
Is a schedule database in which a schedule for each landscaping worker performing the care work is defined. Reference numeral 22 denotes a payment processing unit that performs payment processing for ordered maintenance work.

Next, the operation of the garden tree care order receiving system shown in FIG. 2 will be described. First, the user activates the user terminal 2 and transmits a connection request to the garden and tree care order receiving system 1. This connection request is received by the order receiving unit 12 via the communication processing unit 11. This connection request includes information for specifying the user (name, address, contact e-mail address, etc.). In response to this connection request, the order processing unit 12
The order receiving unit 14 is notified that there is a connection request from the user.

Next, the order receiving unit 14 requests the user terminal 2 to input a request content. To input the request content, first, a request is made to select a work mode. Here, the selection of the work form refers to requesting the care of garden trees by the number of landscaping workers (hereinafter, referred to as a regular order), or requesting the size of the garden or the number of trees (hereinafter, a contract order). ). The regular merchandise order is a work form suitable when the planting area is unknown, when care is to be performed for the first time, or when a tree protrudes into a neighbor or a road and requires treatment. In addition, the contract order is a work form suitable for performing ordinary care in a condominium, a condominium, a private residence having a relatively high planting ratio, and the like. Upon receiving this request, the user selects a work mode. This selection result is transmitted from the user terminal 2 and notified to the order receiving unit 14.

Next, different operations according to the selected work mode will be described for each work mode. First, the operation when the regular order is selected will be described. First, the order receiving unit 14
If a regular merchandise order is selected, estimate the charge
Send to The standard of this fee is displayed on the user terminal 2. FIG. 3 shows an example of a screen displayed on the user terminal 2. As shown in FIG. 3, in the regular merchandise order, the fee is determined by the number of workers, and in this example,
The fee is determined according to the number of landscaping workers and ordinary workers. Also on the screen is ~
The site area and the garden area are displayed as reference data when any one of the patterns is selected. The user selects the order content (any of the patterns of 〜) while looking at this screen. Further, the user inputs the contents of the work to be requested, the matters to be noted, and the like in an arbitrary character string in a “customer comment column” at the bottom of the screen.

On the other hand, if the user sees this screen and does not meet his wishes, an end operation is performed. By this ending operation, the connection between the user terminal 2 and the garden tree care order receiving system 1 is disconnected.

Next, on the screen shown in FIG. 3, the contents selected or input are transmitted from the user terminal 2 to the order receiving unit 14.
Sent to The content transmitted here is stored in the order information database 15 in association with information for specifying the user. Subsequently, the order receiving unit 14 transmits a screen requesting input of a desired work date and a settlement method. This screen is displayed on the user terminal 2. FIG. 4 shows an example of a screen for inputting a desired work date and a settlement method. As shown in FIG. 4, this screen is provided with input fields for “desired work date” and “spare date”. The user enters a desired date and a spare date for performing the work in this field. The “order details” field is a field in which the number and the amount of the order details selected on the screen shown in FIG. 3 are displayed in advance. The “payment method” field is a field for selecting a payment method, and the result of the selection of the payment method is input to the input field of “payment input”. Further, the “customer comment” field is a field for inputting an arbitrary character string for inputting a message or the like to be notified to the request destination.

The contents entered here are transmitted from the user terminal 2 to the order receiving unit 14 and are stored in the order information database 1.
5 is stored. With the above operation, the order operation of the regular order is completed.

Next, the operation when a contract order is selected will be described. First, in response to the selection of the contract order, the order receiving unit 14 instructs the current state investigating unit 16 to investigate the current state of the garden. At this time, the order receiving unit 14
Also notifies the current status investigation unit 16 of information for specifying the user. In response to this, the current status investigation unit 16 searches the current status information database 17 to determine whether the notified user has already been registered. As a result, if not already registered in the current status information database 17, the current status investigation unit 16
Transmits, to the user terminal 2, screen data for performing a current state survey and an approximate estimate.

In response to this, the user terminal 2 displays an input screen for conducting a current state survey and making a rough estimate. FIG. 5 shows an example of the screen displayed here. As shown in FIG. 5, there is an input field for inputting the size of the garden and a display field for displaying the fee. In this screen, ~ is a field for inputting the thickness and quantity of the trunk, classified according to the height of the tree. The height of the tree is "Takagi",
They are classified into three types: "tree" and "shrub". Among them, “Takagi” is classified into “evergreen tree” and “deciduous tree”, and further classified into “strong pruning” and “normal pruning” according to the degree of pruning. The user inputs the diameter and the number of trees for each of the trees classified in this way. At this time, the user
Referring to the tree name displayed in the column of "applicable tree", enter a numerical value in the corresponding input field.

The "trees" are classified into three categories: "hedges", "independent trees (evergreen)" and "independent trees (fallen leaves)", and the quantity is input for each. In the "shrub", the area is input with the tip where the leaves of the tree are currently growing as the outer circumference. In addition, "others" include "weeding", "lawn",
Numerical values indicating the scales of “fertilization”, “disinfection”, and “irrigation” are input, respectively. Each classification shown here is a basic unit of the maintenance work. Further, the user inputs the contents of the work to be requested, the points to be considered, and the like in an arbitrary character string in the “customer comment column”.

The numerical values and character strings input here are transmitted from the user terminal 2 to the current state investigating section 16,
Thus, it is registered in the current status information database 17 in association with the user identification information. The content registered here is the content of the work order, but is also a numerical value representing the size of the garden owned by the user. Therefore, the registration allows the user to know the size of the garden owned by the user.

Next, the user makes a request to request an estimate at the time when the input of the numerical value into the input field is completed. This quotation request is sent to the quotation processing unit 18 via the order processing unit 12.
To be notified. In response to this, the estimation processing unit 18 reads out the contents of the order with reference to the current status information database 17, and sets the charge for the corresponding work to the charge database 19.
And read it out in the display field of the screen shown in FIG. As a result, the fee for each operation and the total fee are displayed. FIG. 7 shows a table structure of the fee database 19. As shown in FIG. 7, the charge database 19
The “basic unit price”, “basic unit”, and “required material unit price” are defined in advance for each “work name”. "Work name" is shown in FIG.
These correspond to each of the categories shown in (1) to (4). "Basic unit price" is the fee for performing work in basic units.
"Basic unit" defines the minimum unit of work. The “required material unit price” is a price of a material necessary for performing an operation, and for example, in the operation of “disinfection”, is a unit price of “disinfecting liquid”. The “standard man-hour” is the man-hour required to perform the work of the basic unit, and here, the time when one worker performs the work is defined.

Next, if the user sees this screen and is not satisfied with the request, an end operation is performed. By this ending operation, the connection between the user terminal 2 and the garden tree care order receiving system 1 is disconnected. On the other hand, the user sees the estimation result displayed on the screen and makes an order request when ordering formally. This order request is notified from the user terminal 2 to the order receiving unit 14. In response to this, the order receiving unit 14 transmits a screen requesting the input of the desired work date and the settlement method as in the case of the regular order. This screen is displayed on the user terminal 2. FIG. 6 shows an example of a screen for inputting a desired work date and a settlement method.
As shown in FIG. 6, this screen is provided with input fields for “desired work date” and “spare date”. The user enters a desired date and a spare date for performing the work in this field. The “order details” field is a field in which the order details and the amount entered or displayed on the screen shown in FIG. 5 are displayed in advance. "Payment method"
The field is a field for selecting the payment method,
In the input field of “payment input”, enter the result of selecting the payment method. In addition, the "Customer Comments"
This is a field for inputting an arbitrary character string for inputting a message or the like to be notified to the request destination.

The contents entered here are transmitted from the user terminal 2 to the order receiving section 14 and are stored in the order information database 1.
5 is stored. With the above operation, the order operation of the contract order is completed.

Next, an operation of receiving an order from a user and performing a work plan will be described. When receiving the order, the order receiving unit 14 notifies the order processing unit 12 and receives the order.
Instructs the work planning unit 20 to formulate a work plan. In response, the work planning unit 20 notifies the order receiving unit 14 of information for specifying the user, and inquires about the order details.

In response, the order receiving unit 14 reads out the order contents of the work currently received from the order information database 15 based on the information for specifying the user. Then, the read order contents are notified to the work planning unit 20.
In response to this, when the order is a contract order, the work planning unit 20 inquires the estimation processing unit 18 about the standard man-hour of each work. The estimation processing unit 18 obtains the answer to this inquiry by referring to the fee database 19 and returns the result to the work planning unit 20.

Next, the work planning section 20 obtains man-hours for all works from the order contents and the standard man-hours. The unit of the man-hour calculated here is “person · H”, which is a unit indicating how many hours are required when one worker works. Then, the work planning unit 20 divides the obtained man-hour by the work time of one day to obtain the required number of people. At this time, the required number of people is obtained by dividing the man-hours required for the landscaping work and the sufficient work by ordinary workers for each work.

Next, the work plan unit 20 formulates a work plan based on the obtained number of people. This work plan is determined by referring to the schedule database as to whether the required number of people can be assigned on the desired work day specified by the user.
FIG. 8 shows a table structure of the schedule database 21. As shown in FIG.
Is composed of "worker name", "built / usual", and "schedule field". Here, “building / usual” is a field indicating the type of worker, and indicates whether it is a landscaping worker or a regular worker. FIG. 8 shows, for example, that the landscaping workers whose names are "AAA" and "BBB" and the ordinary workers whose name is "CCC" are scheduled to work from April 2 to April 4. Thus, the schedule database 21 includes
A daily schedule for workers is defined.

Next, referring to the schedule database 21, the work planning section 20 can allocate the required number of workers on the spare day specified by the user if the number of workers required on the desired work day cannot be secured. It is determined whether or not.

As a result, if it is not possible to allocate the desired work day or the spare day, the work planning unit 20 notifies the user of the fact by e-mail. At this time, the work planning section 20 lists the candidates for workable days with reference to the schedule database 21 and notifies the contents by e-mail. In response to this, the user selects a desired date from the workable candidate days, and notifies the garden tree care order receiving system 1 by e-mail. This e-mail is received by the order processing unit 12, and the contents are transferred to the work planning unit 20. In response, the work planning unit 20 updates the schedule database 21. The update of the schedule data is performed by adding information (for example, user information) that can specify the work ordered for each worker on a daily basis. And
The order receiving unit 12 sends an e-mail to the user to confirm that the work date has been confirmed.

On the other hand, if the work can be assigned to the desired work day or the spare day, the work planning section 20 updates the schedule database 21 and notifies the order processing section 12 of the assigned worker name. In response to this, the order processing unit 12 notifies the user by e-mail that the contents of the order and the work date (the desired work date or the spare date) have been determined.

By such an operation, the order for the garden tree care operation is completed. In addition, garden tree care ordering system 1
Receives the instruction from the order processing unit 12,
The work day confirmation e-mail may be transmitted to the user using the input / output processing unit 13. Further, when the order content is special, the administrator may directly respond. At this time, the administrator sets the order information database 15, the current status information database 17, the charge database 1
9 and the schedule database 21 while taking action.

Next, the operation on the working day will be described. The order receiving unit 12 refers to the schedule database 21 and the order information database 15 via the work planning unit 20, and performs a receipt for each work. Then, the receipt is printed on paper via the input / output processing unit 13. 10 shows an example of the receipt of FIG. 9. As shown in FIG. 9, the receipt includes an order content obtained by the above-described operation and a column for signing the acceptance. The worker brings the inspection receipt on the day of the work, goes to the request source, and performs the work. Then, when the work is completed, a sign for acceptance is obtained from the request source. This completes the care of the garden trees.

When the work is completed, the worker inputs from the input / output processing unit 13 that the ordered work has been accepted. In response to this, the order processing unit 12 notifies the settlement process 22 of the acceptance, performs a predetermined settlement process, and performs the settlement for the ordered work.

As described above, since the user himself can estimate the work, the user can place an order after seeing the estimated amount. Further, the operator who performs the work can save the trouble of going to the site for a preliminary inspection, and can reduce the cost for receiving an order.

The current status investigation unit 16 instructs the user terminal 2 to transmit an image of the target garden, and upon receiving the instruction, the user converts the image of the garden tree into a user image. You may make it send to the present condition investigation part 16 via the terminal 2. Then, the administrator may look at this image and estimate the work as in a preview. In this way, the user can place an order without knowing the type and height of the garden tree.

A program for realizing the function of each processing unit in FIG. 1 is recorded on a computer-readable recording medium, and the program recorded on this recording medium is read by a computer system and executed. Work order processing may be performed. Here, the “computer system” includes an OS and hardware such as peripheral devices. The “computer system” also includes a homepage providing environment (or a display environment) if a WWW system is used. The “computer-readable recording medium” means a portable medium such as a floppy (registered trademark) disk, a magneto-optical disk, a ROM, a CD-ROM, and a storage device such as a hard disk built in a computer system. . Further, the “computer-readable recording medium” refers to a volatile memory (RAM) inside a computer system that becomes a server or a client when a program is transmitted through a network such as the Internet or a communication line such as a telephone line. And those holding programs for a certain period of time.

The above program may be transmitted from a computer system storing the program in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the "transmission medium" for transmitting a program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. Further, the program may be for realizing a part of the functions described above. further,
What can realize the above-mentioned function in combination with a program already recorded in the computer system, that is, a so-called difference file (difference program) may be used.

[0043]

As described above, according to the present invention, since the user himself can estimate the work,
The effect is obtained that the user can place an order after seeing the estimated amount. Further, the operator who performs the work can save the trouble of going to the site for a preliminary inspection, and the effect of reducing the cost for receiving orders can be obtained.
Further, according to the present invention, since the work plan of each worker is determined with reference to the schedule database in which the schedule of the worker is defined, an effect is obtained that the work plan can be easily prepared. .

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of an embodiment of the present invention.

FIG. 2 is a block diagram showing an overall configuration of the embodiment.

FIG. 3 is an explanatory diagram showing an example of a display screen when ordering a garden tree care operation.

FIG. 4 is an explanatory diagram showing an example of a display screen when ordering a garden tree care operation.

FIG. 5 is an explanatory diagram showing an example of a display screen when ordering a garden tree care operation.

FIG. 6 is an explanatory diagram showing an example of a display screen when ordering a garden tree care operation.

FIG. 7 is an explanatory diagram showing a table structure of a fee database 19 shown in FIG. 1;

8 is an explanatory diagram showing a table structure of a schedule database 21 shown in FIG.

FIG. 9 is an explanatory diagram showing an example of a receipt.

[Description of Signs] 1 ... Garden Tree Care Ordering System, 2 ... User Terminal, 3 ... Internet, 11 ... Communication Processing Unit, 12 ... Order Processing Unit, 13 ... Input / Output Processing , 14: Order receiving unit, 15: Order information database, 16: Current state research unit, 17: Current state information database, 18: Estimation processing unit, 19: Charge database, 20 ... Work plan part 21 ... Schedule database 22 ... Settlement processing part

Claims (6)

[Claims] 1. A garden tree maintenance ordering system for receiving an order for a garden tree maintenance operation using the Internet, wherein the garden tree maintenance order receiving system receives an order for work from a requester and registers the order details in an order information database. An order reception unit, a current state investigation unit that investigates the current state of the garden owned by the requester and registers the investigation result in the current state information database, and refers to the order information database and the current state information database, to perform garden tree care work. And a quotation processing unit for estimating the cost by referring to a fee database in which a fee is defined for each work in advance. 2. The garden tree care order receiving system further includes a work planning unit that draws up a schedule of a work ordered from a request source by referring to a schedule database in which a daily schedule of each worker is defined. The garden tree care order receiving system according to claim 1, wherein: 3. A garden tree maintenance ordering method for receiving an order for a garden tree maintenance operation using the Internet, wherein the garden tree maintenance order receiving method receives an order for work from a requester and registers the order details in an order information database. The order receiving process, the current status of the garden owned by the requestor is investigated, and the current status investigation process of registering the survey result in the current status information database. And estimating the cost by referring to a fee database in which a fee is defined for each operation in advance. 4. The garden tree care order receiving method further includes a work planning step of drawing up a work plan ordered from a request source with reference to a schedule database in which a daily schedule of each worker is defined. The garden tree care order receiving method according to claim 3, characterized in that: 5. A computer readable recording medium recording a garden tree care order receiving program for receiving an order for garden tree care using the Internet, wherein the garden tree care order receiving program receives an order for work from a requester, An order reception process for registering the order details in the order information database; a status survey process for investigating the current status of the garden owned by the requester and registering the survey result in the current status information database; A garden tree maintenance ordering program characterized in that the computer performs the estimation processing for referring to a fee database in which the fee for each operation is defined in advance by referring to a fee database in which fees are defined for each operation. Recording medium. 6. The garden tree care order receiving program further refers to a schedule database in which a daily schedule of each worker is defined, and further performs, on the computer, a work planning process for formulating a work order ordered from a request source. A recording medium on which the garden tree care order receiving program according to claim 5 is recorded.