JP2002157222A - Service providing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To easily provide a required service to a client. SOLUTION: In a service providing system 1, which can communicate with a client device 3 of the client on a communication network 2, for providing the service to the client, this system is provided with an authentication means for receiving the information on the client from the client device and applying an authentication. The authenticated client device can receive an ordering/order receiving service, a groupware service, a client home page service and a client support service.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a service providing system using a communication network.

[0002]

2. Description of the Related Art Conventionally, customers such as researchers and staff of research institutes such as universities and research institutes purchase various products required for research, obtain information, print and transport papers, and perform various tasks other than research. And are often deprived of time dedicated to research. In addition, these customers have close ties to the agency, and many things and information are circulated through the agency, and ignoring these channels, direct dealings between the manufacturer and the customer Causes many problems.

[0003]

[Object of the present invention] <a> An object of the present invention is to make it possible to easily provide necessary services to customers. <B> Another object of the present invention is to enable a customer to easily purchase a product. <C> Another object of the present invention is to provide a service providing system in which a customer can easily purchase a product using an agency.

[0004]

SUMMARY OF THE INVENTION The present invention relates to a service providing system that can communicate with a client device of a customer through a communication network and provides a service to the customer. Hardware service, a customer homepage service for providing a customer's homepage and a customer support service, and an authentication means for receiving and authenticating customer information from the client device. The authenticated client device receives an ordering service, a groupware service. , A service providing system capable of receiving a customer homepage service and a customer support service, or a service providing system capable of communicating with a client device of a customer through a communication network and providing a service to the customer; Customers Authentication means for receiving the information and performing authentication, a customer file for recording the order details of the customer, and an agency file provided for the agency used by the customer and recording the order details of the customer. When the client device is authenticated by the authentication means, the client device can apply for an order, records the contents of the order in a customer file, and records information relating to the billing of the order contents in the agency file of the customer's agent. And a service providing system characterized in that the agency can charge the customer for the cost.

[0005]

Embodiments of the present invention will be described below with reference to the drawings.

<A> Overview of Service Providing System The service providing system 1 is provided by a client, for example, a researcher or an employee of a research institution such as a university, a research institute, or a laboratory thereof, using a client device such as a personal computer. This is a system that can receive various services via a communication network such as the Internet. For example, the service providing system 1 is connected to the communication network 2 as shown in FIG. 1, and the client device 33 of the customer, the client device 34 of the agent,
It can be connected to a client device 31 of a manufacturing factory, a client device (32, 35, 36, etc) of a customer support company such as a logistics company, a laboratory equipment company or a publishing / translation company.
These client devices (31, 32, 33, 34,
35, 36) have respective display devices (311, 321, 33).
1, 341, 351 and 361). Further, the service providing system 1 includes a server engine 11 for performing processing of various services, a customer file 131 for storing data of customers and the like, a customer master file 132, an agency file 133 for storing data of agents and the like, and an agency. Files such as a master file 134, an order file 135 for storing data such as orders, an order detail file 136, a status file 137, a manufacturer file 138 for storing data such as manufacturing, and the customer's home page 14.
1. It has a home page 142 of an agency and a home page 143 of a customer support company such as a laboratory equipment company, a logistics company, a publishing company, etc., and includes an ordering service, a groupware service, a customer support service, a customer homepage service, and the like. The service 15 is provided.
Further, the service providing system 1 includes a virtual client device 12 in order to cope with a case where a customer, an agency, or a customer support company does not use the client device.

<B> Access to Service Providing System The service providing system 1 is accessed by a client device having a browser via a communication network 2 such as the Internet. That is, the user specifies the URL of the service providing system 1 in the browser and accesses the home page (including the WEB page) of the service providing system 1. On the home page, a service list 15 such as an ordering service, a groupware service, a customer support service, and a customer homepage service provided by the service providing system 1 is displayed. Service is available. Also,
Agents and manufacturing plants, as well as customer support providers such as logistics providers, laboratory equipment suppliers, and publishing translators, can also view specific information once they are certified.

<C> Customer Authentication When the client device receives the service of the service providing system 1, the client device registers as a member, receives authentication, and logs in. In some services, for example, when browsing a customer's homepage service, anyone can browse without authentication. Member registration is
Register customer information and passwords. The authentication method can be performed in various ways using the registration information. For example, the authentication is performed based on whether the password and the customer number match those already registered.

When an order for a product or the like is received from a device other than the client device by facsimile or the like, the service providing system 1 can be accessed using a virtual client device. In this case, the same procedure as when the service providing system 1 is accessed from the client device via the communication network 2 is performed.

<D> Ordering Service A customer accesses a homepage of the service providing system 1 with a client device. If you have registered as a member,
Enter your password and authenticate your membership. Upon receiving the authentication, the display device 331 of the client device 33 of the customer displays, for example, a customer top menu screen as shown in FIG. In the case of ordering, if the location of the ordering service is designated on the menu screen, the processing required for ordering can be performed. The target of ordering includes sales of specific products such as oligomers, sales of OEM products and mail order.

The ordering process is performed, for example, according to the procedure shown in FIG. Among them are orders, operation guides, delivery dates, product specifications, and inquiries. In the case of an order, there are a history inquiry, an order input, a special product inquiry, and the like. In the case of history inquiry, a search condition is input and an order history list is displayed.

<E> Customer Order When ordering a product from the client device of the customer, FIG.
This can be performed from a screen displayed on the display device 331 of the client device 33 of the customer as shown in FIG. For example, when an A customer in a university laboratory orders an experimental reagent product such as an oligomer, first, when the order input on the screen is designated, although not shown, the order contents relating to the product such as characteristics of the experimental reagent such as the oligomer are not shown. Is displayed. When the user inputs the items shown therein, order contents such as product information of experimental reagents such as oligomers are stored in the customer file 131 of the A laboratory of the A university A department, for example, as shown in FIG.

The customer file 131 describes, for example, customer code CD, name, institution name such as university name, affiliation such as laboratory name, order date and time, order ID, number of orders, and order details. The order details are, for each order quantity, for example, item I
D, current status such as during production, delivery schedule, order product name such as oligo name, its characteristics such as scale, chain length, oligo sequence,
Modification, purification, etc. are stored.

The detailed information of the customer is stored in a customer master file 132 as shown in FIG. 5B, for example. In the customer master file 132, for example, information necessary for communication, such as the customer's address, telephone, facsimile, and mail address, and codes (CD) of the first to third agents who have business with the customer are described. Thus, when the customer's agency, address, and the like are known from the customer file 131,
This can be performed with reference to the customer master file 132.

On the screen of the client device 33 of the customer,
There is past order repeat input that can repeat the same input as in the past, and information necessary for customers such as order and order result, order confirmation items, delivery date inquiry input, acceptance contents, etc. Can be obtained by the operation.

The contents ordered by the customer are stored in the customer file 13
1 and in the order file 135. The order file 135 stores, for example, an order ID, a customer ID, an order date and time, and the number of orders as shown in FIG. The details are further recorded in the order details file 136. For example, FIG.
As shown in (B), in addition to the order ID and the item ID, a scale CD, a qualification name code CD, and a refinement code CD are stored, and tables corresponding to those codes, that is, a scale table, a qualification name table, and a refinement table Is associated with. In addition, a delivery schedule, an oligo name, an oligo sequence, and the like are stored. The status of this order is stored in the status file 137. The status file 137 stores, for example, as shown in FIG. 6C, the current status such as “manufacturing” or “manufacturing is completed” in addition to the order ID and the order detail ID.

<F> Notification to Agent The information related to the cost in the order content input on the customer screen is stored in the agent file 133 of the customer.
As shown in FIG. 7A, for example, as shown in FIG. 7A, the agency file 133 includes the order details of the customer together with the agency code CD, the agency name, the affiliation 1, the affiliation 2, and the person in charge.
It stores the name of the orderer, the name of the institution, the affiliation of the orderer, the number of orders, and the current status. Further, when an agent is related to another agent such as a primary agent, a secondary agent, and a tertiary agent, the next agent (+ 1st agent), the next agent (+ 2nd agent), etc. Remember the name of the agency you want to use. Thereby, it is possible to know the agency involved in each order. The detailed information of the agency is stored in the agency master file 134. As shown in FIG. 7B, for example, the agency master file 134 includes an agency code CD, an authentication ID, an agency name, a person in charge, an affiliation,
Stores agency classification, address, telephone, facsimile, mail address, and the like.

The agency file 133 related in this way
Stores the order details, the agency can know the order details of the customer by browsing his or her agency file 133, even if the customer does not order the product directly from the agency. This allows the agency to charge the customer for the cost of the ordered item. If a customer's agency is involved in multiple relationships, such as primary and secondary,
Since it is also stored in each agency file 133 such as secondary,
Costs incurred at each participating agency can be charged.

In addition to the experimental reagents, all the OEM products and general mail order sites provided by the service providing system 1 can be processed by accounts receivable settlement through an agency. Therefore, anxiety of information leakage such as card settlement usually seen can be solved. In addition, since the payment site can be made in the same manner as the conventional payment, it is possible to procure with confidence and the convenience is improved. Further, in the agency, the purchase information is aggregated, so that customer management becomes easy.

The agent is a client device 34 of the agent.
To access the service providing system 1 and get authentication,
You can browse your own agency file 133.
On the screen of the display device 341 of the client device of the agency, as shown in FIG. 4B, a same-day order list in which the contents of orders received by the same-day service providing system 1 are recorded;
Order history by customer, which organizes the contents of orders received by customer,
This history is searched by name or date range, orders are listed by date, and orders are sorted by product type. In addition, it is possible to display an order confirmation and to perform an inquiry about a delivery date. From this information, it is known that the ordered product has been delivered to the customer, the cost can be calculated, and the customer can be charged for the cost. In the case of the primary agent, the secondary agent charges the customer, and the secondary agent charges the customer. As a method of notifying the agency of the information in the agency file 133, the service providing system 1 can also notify the agency server or the client device.

<G> Notification to Manufacturing Factory Information necessary for manufacturing the ordered product in the customer order data is stored in the manufacturer file 138 for the manufacturing factory.
The manufacturer file 138 stores the contents of orders received on the day, the contents of delivery dates ordered so far, the contents of inspections, the contents of shipment, and the like.

A manufacturing factory that manufactures ordered products can access the service providing system 1 with the client device 31 of the manufacturing factory, obtain authentication, and browse its own manufacturer file 138. On the screen of the display device 311 of the client device in the manufacturing factory, as shown in FIG. 4C, the same day order ledger for issuing the order received on the day, issuance of order confirmation, production instruction, input of delivery date and confirmation data are performed. There are items to be issued. The input information is stored in the manufacturer file 138. As shown in FIG. 8, for example, the manufacturer file 138 stores an order date, a delivery schedule, a scale, a purification, a modification, a chain length, an oligo name, an oligo sequence, a status, and the like, together with an order ID and a specification ID.

Among the information input from the manufacturing factory, information necessary for the customer and the agency is stored in the customer file 131 and the agency file 133. For example, the delivery date information is stored in the customer file 131 or the agency file 133, and the inspection content of the product is stored in the customer file 131. It should be noted that the related files can be moved to necessary files by linking each other.

<H> Shipment of Ordered Product The manufactured product can be delivered directly from the factory to the customer by a distributor or the like. In that case, the price of the product,
This can be done in the same way as with a conventional agency, such as the customer paying the agency and the agency paying the manufacturer. Even if such delivery of the product and payment of the product are complicated, it can be managed properly by systematizing.

<Re> Order of goods by FAX When an order of goods is received by FAX or the like from a device other than the client device, the order contents of FAX are input by using the virtual client device 12 of the service providing system 1. I do. As a result, the customer file 131,
The order contents are stored in the agent file 133, the manufacturer file 138, and the like.

<N> Groupware Service The groupware service is a group of processes that can be used as an individual system by customers of universities and research institutes and agencies. For example, as shown in FIG. 9, the groupware service has functions such as e-mail, schedule, approval workflow, bulletin board, document, daily report management, template, facility facility reservation, and administrator site.

The electronic mail is also compatible with the i-mode, and can send and receive mail and send a facsimile, and send and receive data is managed in a database. You can refer to all transmission / reception histories even when you are away from home or at home. The schedule can be used to identify the company and outing schedules, and a monthly schedule that can display a list of action plans on a monthly calendar, a daily schedule that allows registration of in-house and outing schedules for each time zone, and reservation of accompanying requests to the boss etc. There are functions such as reservation for accompanying requests and batch reservation for schedules that can collectively reserve schedules of multiple users such as meetings. The bulletin board allows posting and browsing, and the browsing has a function of searching for a title, a contributor, and a body. Approval workflows include travel expense reports, purchase applications,
It has functions such as an application for overtime work, a leave request, a request for approval, a document management, and a bulletin board, and can be created in a format suitable for the company. Documents can be registered and browsed, and browsing can browse target information by title or registrant. The daily report management includes processes such as a business daily report, a work daily report, a daily report totalization table, a budget book, an order book, an execution budget book, an acceptance schedule, and the like. A schedule can be registered in a daily report, and a daily report can be registered in a schedule.
The template includes a template collection of document management documents such as a quote and an order.

<Le> Customer Support Service The service providing system 1 supports, for example, logistics support for requesting transportation and tracking cargo, support for experimental equipment manufacturers such as equipment introduction and lending services, and specialized books and bookbinding. Can provide services of customer support companies such as support for publication translation. Therefore, for example, the service providing system 1
Has a homepage (including a web page) of a customer support agent, and the customer support agent can independently manage the homepage on the service providing system. By accessing the service providing system and entering the customer support company's website, customers can request transportation and track cargo, receive equipment introduction and lending services, You can request publication translation such as bookbinding. As a result, a customer such as a university or a research institute can perform almost all necessary support services for the customer only by accessing the service providing system. In addition, the customer support company can easily provide necessary support services to customers.

<ヲ> Homepage service of customers and agents Customers of universities, research institutes, research institutes such as laboratories, etc.
Manufacturing factories and distributors have their own homepage (Web
Pages (including pages) can be provided in the service providing system 1. As described above, the customer, the manufacturing factory, and the agency can use the service providing system 1 to provide unique information via the communication network 2 such as the Internet.

[0030]

According to the present invention, the following effects can be obtained. <A> According to the present invention, a customer can receive necessary various services only by using a simple client device having a browser. <B> Further, according to the present invention, the customer can directly order and purchase the product from the manufacturer without breaking the existing relationship between the customer and the agent. <C> In addition, the present invention can rapidly purchase an experimental reagent such as an oligomer in a specific field, for example, in a laboratory or a research laboratory of a university. <D> Further, according to the present invention, when a customer places an order for a product or the like, the delivery date or shipment can be tracked simply by placing an order on a homepage. In addition, since the order history is created, it is possible to prevent duplicate orders. <E> Further, according to the present invention, since the same information can be obtained by the manufacturer or the agent, it is easy to obtain the necessary information for each, and the service to the customer can be enhanced.

[Brief description of the drawings]

FIG. 1 is a schematic diagram of a service providing system.

FIG. 2 is an explanatory diagram of a top menu screen of a client device.

FIG. 3 is a diagram showing a relation between services of the service providing system.

FIG. 4 is an explanatory diagram of an ordering screen.

FIG. 5 is an explanatory diagram of a customer file.

FIG. 6 is an explanatory diagram of an order file.

FIG. 7 is an explanatory diagram of an agency file.

FIG. 8 is an explanatory diagram of a manufacturer file.

FIG. 9 is an explanatory diagram of a groupware service top menu.

[Description of Signs] 1 ... Service Providing System 11 ・ Server Engine 12 ・ ・ Virtual Client Device 2 ・ ・ ・ Communication Network 31 ・ ・ Factory Client Device 311 ・ Display Device 32 ・ ・ Distributor Client Device 321 ・Display device 33: Client device of customer 331: Display device 34: Client device of agent 341: Display device 35: Client device of laboratory equipment company 351: Display device 36: Client device of agent 361: Display device

Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat II (Reference) G06F 17/60 332 G06F 17/60 332 514 514 (72) Inventor Kenji Takazawa 150 Nobtsubo, Nakahara-ku, Kawasaki-shi, Kanagawa Prefecture Stock type F-term (reference) in the company Tokkei Computer 5B085 AA01 AA08 AE02 AE03 BC02 BG07

Claims (7)

[Claims] 1. A service providing system that can communicate with a client device of a customer through a communication network and provides a service to the customer. In the service providing system, an ordering service capable of ordering, a groupware service usable by the customer, and a customer homepage are provided. A customer homepage service and a customer support service, and authentication means for receiving and authenticating customer information from the client device. The authenticated client device receives an ordering service, a groupware service, a customer homepage service, and a customer support service. A service providing system characterized by receiving a service. 2. A service providing system which can communicate with a client device of a customer through a communication network and provides a service to the customer. An authentication means for receiving customer information from the client device and performing authentication, and an order content of the customer. And a client file provided for an agent used by the client and recording the order details of the client. When the client device is authenticated by the authentication means, the client device It is possible to record the contents of the order in the customer file, record the information relating to the billing of the contents of the order in the agency file of the customer's agency, and enable the agency to bill the customer. Characteristic, service providing system. 3. The service providing system according to claim 2, further comprising: an ordering service capable of ordering, a groupware service usable by a customer, a customer homepage service providing a customer's homepage, and a customer support service. Characteristic, service providing system. 4. The service providing system according to claim 2, wherein when the agency comprises a plurality of agencies such as a primary agency and a secondary agency, an agency file is provided for each of the plurality of agencies. A service providing system, characterized in that information relating to billing of customer order contents is recorded in a plurality of agency files. 5. The service providing system according to claim 2, wherein when a customer order is a purchase of a product, a manufacturer file of a manufacturer of the product is provided, and the order details of the customer are recorded in the manufacturer file. , Service delivery system. 6. A service providing system according to claim 2, wherein when the customer's order is a purchase of a product, a notice of a delivery date of the product and tracking information of the product are stored in a customer file, and the client device stores the product in a customer file. Service delivery system characterized by receiving a delivery date and a tracking service. 7. The service providing system according to claim 2, further comprising a virtual client device, wherein when a customer places an order other than the client device, the customer places the order using the virtual client device. A service delivery system.