JP2002140500A - Reservation management device and method and computer readable recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable a shop side to confirm a reserving person on a system and serving a customer without having a customer side confirm a reservation at the time of visiting a shop. SOLUTION: A customer management device 100 is provided with customer data bases 128 and 130 storing customer information including the image data of the customer, a reservation data base 132 storing the information of the shop visit reservation of the customer, a reservation condition display means 116 for displaying the reservation conditions of the customer on a display based on the information of the reservation data base, a customer information extraction means 118 for extracting the information including at least the image information of the customer who has the reservation from the customer data base 130 and a customer information display means 120 for displaying the extracted information of the customer on the display.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a reservation management apparatus, a method, and a computer-readable recording medium used in a store such as a hairdressing salon where a customer comes to the store.

[0002]

2. Description of the Related Art In a store such as a hairdressing salon where a customer visits, a reservation system is often adopted in order to shorten the waiting time of the customer and to improve the efficiency of work.
In recent years, in order to improve the efficiency of reservation management, a reservation management device using an information processing device such as a computer has been adopted in recent years, instead of the conventional ledger-type reservation management (Japanese Patent Application Laid-Open No. Hei 1 (1994)).
1-181587, JP-A-11-296576, etc.).

In such a reservation management apparatus, a schedule table having a time axis is displayed on a computer display so that the name of a customer who made a reservation can be displayed and confirmed.

[0004]

However, in the conventional reservation management apparatus, it is possible to immediately confirm whether the visitor is the customer who made the reservation from the customer information displayed on the schedule table. Instead, the visitor must state their name and confirm the reservation. In the service industry such as a hairdressing salon, it is important to improve the customer's mentality. Therefore, when visiting the store, the customer does not confirm the reservation, the store confirms the reservation person on the system, There is a demand for a form of service that makes contact with customers.

Further, since the area of the schedule table that can be displayed on the display is limited, in order to display a desired reservation therefrom, the area to be displayed in the schedule table is moved by an operator operating the mouse or the like. The operability was not always good.

Accordingly, an object of the present invention is to provide a system in which a store confirms a reservation person on a system and makes contact with a customer without having to confirm a reservation when a customer visits a store. Another object of the present invention is to provide a reservation management device capable of displaying image data of a target customer.

Another object of the present invention is to change the display area of the schedule table in accordance with the reservation time, so that a necessary and appropriate schedule table area can be always displayed on the display. It is to provide a management device.

[0008]

SUMMARY OF THE INVENTION In order to achieve the above object, the present invention relates to a reservation management apparatus used in a store where a customer comes to a store, and a customer database storing customer information including image data of the customer. A reservation database storing information of customer visit reservations; a reservation status display means for displaying a customer's reservation status on a display based on the information of the reservation database; and a reservation displayed by the reservation status display means. Customer information having at least the image data, the customer information extracting means for extracting from the customer database, the customer information extracted by the customer information extracting means, customer information display means for displaying on a display It is comprised including.

In the reservation management apparatus of the present invention, the customer's reservation status and the customer's image data (preferably a face image) are displayed on the display. The store clerk can prepare for the customer's visit by storing the customer's image and name displayed on the display in association with each other.

[0010] In this case, it is preferable that the reservation status display means displays the reservation status within a predetermined time range based on the current time.

By always displaying the reservation status in the range based on the current time, the operator does not need to sequentially operate the display range, and the operability is greatly improved.

In this case, it is preferable that the reservation status display means displays the reservation status for each person in charge of the store with respect to the customer.

Further, in the present invention, the customer information display means can change a display state of the customer information according to a difference between a reservation time and a current time.

For example, when the reservation time is less than 10 minutes, when the reservation time has passed, the color and arrangement of the displayed characters are changed to improve the visual understanding of the situation. Can be.

Further, according to the present invention, the customer database includes an e-mail address of the customer, and the reservation management device transmits the e-mail and responds to a user operation on the customer information displayed on the display. And an address transfer means for acquiring an e-mail address of the customer from the customer database and passing the acquired e-mail address to the e-mail transmission means.

[0016] This makes it possible to send an e-mail for service guidance or the like from the reservation status display screen in accordance with, for example, a customer's reservation or visit status.

The present invention also relates to a reservation management method using a computer used in a store accompanied by a customer visit. The reservation management method according to the present invention includes a step of preparing, on the computer, a customer database storing customer information including image data of the customer, and a reservation database storing information of customer visit reservations. A reservation status display step of displaying the reservation status of the customer on the display of the computer, and information of at least the image data of the customer having the reservation displayed by the reservation status display step, from the customer database. A customer information extracting step of extracting, and a customer information displaying step of displaying the customer information extracted in the customer information extracting step on a display of the computer.

In this case, it is preferable that the reservation status display step displays the reservation status within a predetermined time range based on the current time.

It is preferable that the reservation status display step is configured to display the reservation status for each person in charge of the store with respect to the customer.

Further, it is preferable that the customer information display step is configured to change a display state of the customer information according to a difference between a reservation time and a current time.

The present invention further relates to a computer-readable recording medium for operating a computer used in a store accompanied by a customer visit. The recording medium of the present invention, by operating the computer, a program code for generating a customer database storing customer information including customer image data, and operating the computer,
A program code for generating a reservation database storing information on customer visit reservations, and a program code for operating the computer to display the reservation status of the customer on a display of the computer based on the information of the reservation database. By operating the computer, the customer having a reservation displayed by the reservation status display step, information including at least the image data,
A program code for extracting from the customer database and a program code for operating the computer to display the customer information extracted in the customer information extracting step on a display of the computer.

In this case, it is preferable that the program code for displaying the reservation status of the customer on a display displays the reservation status within a predetermined time range based on the current time.

Preferably, the program code for displaying the reservation status of the customer on a display displays the reservation status for each person in charge of the store with respect to the customer.

Further, it is preferable that the program code for displaying the customer information on a display changes a display state of the customer information in accordance with a difference between a reservation time and a current time.

[0025]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below in detail with reference to the drawings. FIG. 1 is a configuration block diagram of a customer management device according to an embodiment of the present invention, which is installed and used in a hairdressing salon. In the figure, a customer management device 100 includes a central processing unit (hereinafter referred to as a CPU 10).
2) a main storage 104, a data storage device 106 capable of storing a related database or other data,
A keyboard 108, a mouse 110, a display 112, and a network interface 114 are provided as user interfaces. Customer management device 100
Operates according to the operation of the operator via the keyboard 108 and the mouse 110, and achieves information management, reservation management, store visit history management, sales management, e-mail distribution to customers, etc. of customers who use the hairdressing salon. In the exemplary embodiment, the customer management device 100 can be configured by mounting an application program for realizing the functions related to the customer management on a general-purpose computer equipped with a general-purpose operating system.

The data storage device 106 can be constituted by a hard disk or other auxiliary storage medium. In implementing the present invention, at least a customer database 128, a customer image database 130, a store reservation database 132, A history database 134 and a sales database 136 are stored. In addition, data of a pictogram used for a predetermined display screen, that is, data of a treatment pictogram 138 and a customer rank pictogram 140 are stored. Further, the data storage device 106 may store an application program and a general-purpose operating system for realizing functions related to the customer management.

The customer database 128 stored in the data storage device 106 can include customer basic information such as customer code, customer name and contact information, and related information such as customer rank, customer sales, and visit information. As will be described later, the customer database 128 may store the basic information and related information of the customer in another data table. The customer image database 130 stores the image data of the photograph of the customer's face after the previous statement in association with the customer code. The store reservation database 132 stores the store reservation information of customers, and stores the customer code of the reservation person,
Information such as a reservation date and time, a designated person in charge, and the like can be included.
The treatment history database 134 stores the visit history of each customer, and can include information such as the date of visit and the details of the treatment on the visit date. The sales database 136,
Stores the sales information of the hairdressing salon where the customer management device is installed. In order to determine the customer rank described later, the database is paid in accordance with the present invention for each sales. Must include customer code. The details of the data structure of each of these databases will be described later.

The treatment pictogram 138 and the customer rank pictogram 1 stored in the data storage device 106
Reference numeral 40 is displayed on the visit history reference screen displayed by the visit history display function 124 described later. The treatment pictogram 138 is an illustration or other image data indicating the type of treatment, and in the embodiment, cut, permanent, color,
Illustrations of scissors, hair curlers, containers for chemicals, foams, and dryers are used to indicate the five treatments of shampoo and blow. Further, the customer rank pictogram 140 is image data for displaying the customer rank determined according to the sales amount of each customer. For example, illustrations of different animals and accessory items can be adopted.

The CPU 102 controls the entire apparatus according to the programs and data read into the main memory 104. In realizing the present invention, the CPU 102 cooperates with the program and the data at least in the respective functions shown in the drawing, that is, the reservation status display function 116, the customer information extraction function 118, the customer information display function 120, the mail transmission function 122 , A visit history display function 124, a chart inquiry function 125, and a customer sales calculation function 126 are executed.

The reservation status display function 116 realized on the CPU 102 accesses the store reservation database 132 in accordance with the operation of the operator, and
This is a function for displaying and updating the status of a customer's visit reservation above. As will be described later together with a display example of the reservation screen, the execution of the reservation state display function 116 displays a reservation state table for each practitioner in a predetermined area of the reservation screen displayed on the display 112. The reservation status display function 116 updates the display at predetermined time intervals so that the latest information can be reflected there. This time interval is
It is preferably at least a reservation time unit (for example, 30 minutes). Also, the reservation status display function 116 acquires the current time when updating the display, and moves the display area of the reservation status table accordingly. That is, since the display area of the reservation status on the display is limited, the reservation status in the range before and after that including the current time is displayed.

The customer information extraction function 118 accesses the customer database 128 and the customer image database 130 according to the operation of the operator, and extracts information according to the request from the database. The customer information extracted by the customer information extraction function 118 is output by the customer information display function 120.
It can be displayed in a predetermined area on the reservation status display screen on which the reservation status table is displayed. Email transmission function 122
For a customer registered in the customer database 128,
Provides a function for sending e-mail. When a specific customer is designated on the reservation status display screen according to the operation of the operator, the mail transmission function 122 acquires the e-mail address of the customer from the customer database 128 and inputs the e-mail address of the customer or the e-mail prepared by the operator. Is transmitted to the address. When the customer management device is used in a system having a general-purpose e-mail client program, a mail transmission function 122
Can achieve the object by passing necessary information to the client program. The e-mail generated by the mail transmission function 122 is sent via the network interface 114 to a network such as the Internet to which the customer's computer is connected.

The visit history display function 124 is a function for accessing the treatment history database 134 in accordance with the operation of the operator and displaying the visit history information of the target customer on the display 112. Visit history display function 124
Extracts a pictogram corresponding to the past treatment contents from the treatment pictogram 138 according to the visit history information to be displayed, and displays the extracted pictgraph. Furthermore, visit history display function 1
24 accesses the customer database 128 to read and display the information of the customer whose history is to be displayed. At this time, the customer rank of the customer is read from the customer database 128, and a corresponding customer rank pictogram 140 is displayed together with the history information.

The medical chart inquiry function 125 is for displaying on the medical chart inquiry screen the treatment contents of the selected customer on a specific date in the past. By executing this function, cut, permanent, color,
For each treatment such as shampoo and blow, detailed processing contents are displayed, and by accessing the customer image database 130, a face photograph image after the treatment is displayed.

The customer sales calculation function 126 accesses the sales database 136 periodically to calculate sales for each customer. The calculated sales amount for each customer is stored and stored in a target field of the customer database 128.

FIGS. 2 to 6 show the data storage device 106.
1 shows an embodiment of a table structure of various databases 128 to 134 stored in the database. 2 and 3 show an example of a table structure of customer basic information and customer detail information for constructing the customer database 128. FIG.
The customer basic information table shown in FIG. 2 uses a customer code as a key and includes basic information about the customer such as name, address, and date of birth. The customer detailed information table shown in FIG. Includes ancillary information about the customer, such as totals and visit status. However, this information is stored in one or more separate tables,
It will be apparent to those skilled in the art that the database may be used.

FIG. 4 shows an example of a customer image table structure for constructing the customer image database 130. The customer image table shown in the figure is a field that stores a chart ID linked to a customer code and path information (image front, image side, and image back) of an image data file of a photograph (front, side, and back) of the customer's face. Can be included.

FIG. 5 shows an example of a table structure of the visit reservation information for constructing the visit reservation database 132. The visit reservation information shown in the figure includes fields such as a reservation date and time, information of a reservation person, and a person in charge ID.

FIG. 6 shows an example of a table structure of treatment history information for constructing the treatment history database 134. The treatment history information shown in the figure includes a field for storing the specific content of each customer's treatment when visiting the store in the past. The history display screen described later is configured based on the operation history information stored in the data table, that is, the operation history database 134.

Next, an embodiment of the screen display of the customer management device will be described. FIG. 7 is a screen transition diagram of the customer management device according to the present embodiment, which is displayed on the display 112. As shown in this figure, the customer management device
It has a plurality of data display and input screens for the operator to execute the processing. When the apparatus is started, a login screen 702 is displayed, and the user can log in to the system by inputting an operator name and a predetermined password. In the customer management device, the transition to each screen can be performed from the reservation status display screen 704 which is the main of the system and the main menu 706 provided on the display window. As described later, a large number of command buttons are arranged on the reservation status display screen 704, and by clicking the buttons with the mouse,
The screen can shift to a visit history inquiry screen 708, a customer information input screen 710, a medical treatment chart input screen 712, and the like. Also, from the visit history inquiry screen 708, the chart inquiry screen 71 is displayed.
4 from the medical treatment chart input screen 712 to an image reading screen 716 and an image print preview 718.

From the main menu 706, a customer information inquiry screen 720, a print setting screen 726 for printing a customer sheet, and the like can be displayed. The customer information inquiry screen 720 has a plurality of tab pages, and by switching the tabs, it is possible to shift to a customer loyalty inquiry screen 722 and a chart inquiry screen 724. From each of these inquiry screens, corresponding forms, that is, a customer information form 728, a customer loyalty form 730, and a chart form 732 can be printed out. When a customer sheet print button or a chart sheet print button is selected in the main menu 706, a print setting screen 726 is displayed. After performing necessary print settings here, the user can press the print start button. , Customer seat 7
34 or the chart sheet 736 can be printed.

Next, a specific example of the configuration screen displayed on the display in the customer management device will be described. FIG.
9 shows an embodiment of the reservation status display screen 704. The reservation status display screen 704 is displayed on the display 1 by executing the reservation status display function 116 shown in FIG.
12 is displayed. The reservation status display screen 704 basically has a reservation status table 802, a display area 804 for customer image data, and a display area for various command buttons 806. The reservation status table 802 is in a table format in which the vertical axis is the operator in charge and the horizontal axis is the time axis. 808 is displayed with the name. The display color of the reservation bar 808 for displaying the reservation of the customer can be changed depending on the status of the reservation person.
That is, the display color of the reservation bar 808 is changed according to the state of the consultation before (after the visit, after the consultation, the consultation with the customer prior to the treatment), the treatment, the settlement, etc. To be easily grasped intuitively. These status changes are performed by the operator pressing the command button 806. The display area of the time axis is determined in relation to the current time (in the figure, displayed at the lower right of the screen). That is, the reservation statuses included in the preceding and following times including the current time are always displayed. The algorithm for determining the display range will be described later.

As shown in FIG. 8, in the display area 804 of the image data, the image data 810 of the photograph of the face of the customer displayed in the reservation status table 802 is displayed in the name display 81.
Lined up with two. Each person in charge describes the customer to be treated by this image data 810 and name display 812.
Can be confirmed by As will be described later, the display color of the display of the name of the customer accompanying the image data 810 is changed depending on the reservation time of the customer. In other words, if there is a customer who does not come to the store after the reservation time has passed,
The customer name display 812 displayed in black characters is changed to red characters, thereby calling attention of the operator. In addition to or instead of such a change in display, this object may be achieved by changing the font and size of the display characters, the display positions of the image data 810 and the name display 812, and the like.

The customer image data 810 and its name display 721 in the display area 804 are performed by the customer information extraction function 118 and the customer information display function 120 in FIG. In other words, the customer information extraction function 118 includes the customer database 128 and the customer image database 130
And extracts information corresponding to the request therefrom. The customer information extracted by the customer information extraction function 118 is displayed in the display area 80 by the customer information display function 120.
4 are displayed side by side.

By clicking on the image data 810 of a specific customer or the reservation bar 808 of the reservation status table 802 with a mouse, the display area 80 shown in FIG.
4 shows the image data and reservation detailed information 90 of the target customer.
2 can be displayed.

The reservation status display screen 704 has a number of command buttons 806 that can be operated by the operator.
The command button 806 includes detailed information 90 of the reservation.
2, a new reservation button for displaying a new reservation input screen, a reservation change button and a reservation cancel button for displaying a screen for changing or canceling reservation contents, a reservation status print button for printing the reservation status, and a customer. Visit history inquiry button to display the visit history inquiry screen of the customer, customer information input button to display the customer information input screen, chart input button to display the customer's treatment chart input screen,
A plurality of status buttons for changing the display color of the reservation bar 808 and switching to the corresponding processing screen can be included.

FIG. 10 shows an embodiment of the visit history inquiry screen 708. The visit history inquiry screen 708 is displayed on the display 112 by executing the history display function 124 shown in FIG. The visit history inquiry screen 708 includes a customer basic information display area 1002, a visit history display area 10
04 and a command button 1006. The basic information display area 1002 includes the customer database 12 shown in FIG.
8 and the customer information in the customer image database 130, basic information of the target customer, that is, a pictogram 1002a of a name, a telephone number, an occupation, a customer rank, a face photograph image 1002b, and the like are displayed. Here, as the customer rank pictogram 1002a, one selected from the pictogram 140 of FIG. 1 associated with the customer rank is displayed. While it is important for the store to understand the customer rank of the target customer, it is sometimes inappropriate for the customer to know their own ranking. It is suitable.

In the visit history display area 1004, the visit date of the target customer is displayed together with the contents of the treatment. The contents of the treatment are displayed by a treatment pictogram 138 provided in the data storage device 106 of FIG. That is, when the operator executes a command to open the visit history inquiry screen 708 (for example, presses the visit history inquiry button on the reservation status display screen in FIG. 8), the history display function 124 is operated in the CPU 102 and the treatment history database 134 , History information necessary for display of the target customer is extracted. Next, referring to each treatment flag therein, the corresponding treatment pictogram 138 is extracted,
It is displayed together with the date as shown in FIG. By displaying the contents of the treatment by a pictogram, the person in charge of the treatment and the customer can easily grasp the contents of the past treatment. The command button 1006 includes a chart inquiry button.
By accessing the past medical record inquiry screen, it is possible to confirm the details of the past treatment contents of the customer. By selecting a specific date in the history display area 1004 and pressing a medical chart inquiry button, it is possible to access the details of the treatment content on that date.

FIG. 11 shows an embodiment of the chart inquiry screen 714. The medical chart inquiry screen 714 displays details of the treatment content of the target customer on a specific date, and allows the user to refer to the detailed processing content for each treatment such as cut, permanent, color, shampoo, and blow. In addition, on the medical chart inquiry screen 714, image data (front, side, and back) of the photograph of the customer's face after the treatment is displayed.

Next, a process of updating the display of the reservation status display screen shown in FIG. 8 will be described. 12 to 14 show flowcharts related to the update processing of the reservation status display screen. FIG. 12 is an overall flowchart of the update processing.
FIG. 13 is a flowchart of a reservation status table update process, and FIG.
4 shows a flowchart of an image display area update process, respectively. These processes are performed by the CPU 1 in FIG.
02 reservation status display function 116, customer information extraction function 11
8 and each processing by the customer information display function 120.

In FIG. 12, the update of the reservation status display screen is performed when several events occur. That is, when the reservation status display screen is opened based on the operation of the operator (step 1202), when a predetermined screen update event occurs (steps 1204 to 1206),
When a new reservation is input by the operator (step 1208), when there is a change in the reservation contents or reservation status (when the reservation time is changed or when a reservation person comes to the store) (step 1210), etc. The reservation status display screen is updated. In the present embodiment, the predetermined screen update event acquires the current time at a predetermined time interval (for example, one minute) (step 1204), and is generated when 30 minutes have elapsed since the immediately preceding update (step 1204). Step 1206). For example, the update event may be generated when the time acquired in step 1204 is 00 minutes or 30 minutes. When any one of the events in steps 1202 to 1210 occurs, the current time at that time is acquired (step 1).
212), and then update the reservation status table 802 (step 12).
14) and update of the image display area 804 (step 1216)
Is executed.

Updating of the reservation status table in step 1214 is performed as shown in FIG.
The process is performed according to the processes of steps 1302 to 1310 shown in FIG. That is, in FIG. 13, the target range to be displayed as the reservation status table is determined first (step 1302). This processing is determined based on the current time obtained earlier,
In the example of FIG. 8, the reservation data for four hours including the current time determined in this processing is displayed here.

Next, based on the target time, information on the customer who has made a reservation within this time is obtained from the store reservation database 132 (step 1304), and the details of the reservation person are obtained from the customer database 128 and the customer image database 130. Information and image data are obtained (step 13
06). Then, the obtained status of the subscriber is configured according to the display format (step 130).
8), the reservation bar 8 in the reservation status table on the reservation status display screen
08 (step 1310). Note that the acquired detailed information of the reservation person can be displayed as shown in FIG. 9 by clicking the reservation bar 808 with a mouse (detailed information 902).

The updating of the image display area in step 1216 in FIG. 12 is performed according to the processing in steps 1402 to 1410 shown in FIG. That is, in FIG. 14, the image of the name and the face photograph of the reservation person acquired in FIG.
(Step 1402). Next, the current time acquired earlier is compared with the reservation start time of each reservation person,
It is determined whether the current time has passed the reservation start time (step 1404). If the reservation start time has not passed, the name is set to be displayed in black (step 1406), and the name is displayed in black in the image display area 804 together with the image of the reservation person. (1410). On the other hand, if the reservation start time has already passed, the name is set to be displayed in red (step 1408), and the name is displayed in red in the image display area 804 together with the image of the reservation person. (1410). In this way, by changing the color of the name display before and after the reservation time elapses,
The reservation status is visually clarified, and the management is easy. At the time of implementation, another display color may be further used in a time zone such as 30 minutes before the reservation start time to distinguish it from other time zones.

Next, the display processing of the store visit inquiry screen shown in FIG. 10 will be described. FIG. 15 shows a flowchart of a process for displaying the visit history inquiry screen. The process shown in the figure is executed by the history display function 124 of the CPU 102 in FIG. 1 based on the operation of the operator. On the reservation status display screen shown in FIG. 8, the operator operates the reservation bar 808 for the specific reservation person on the reservation status table 702.
Is selected, and this process can be executed by pressing the store visit history inquiry button.

Based on the operation of the operator, first, the treatment history database 134, the customer database 128, and the customer image database 130 are accessed, and the history information on the target reservation person is obtained therefrom (step 1).
502). Next, each treatment flag in the acquired history information is referred to, and a treatment pictogram 138 corresponding to the treatment for which the flag is set (that is, the treatment was performed) is extracted (step 1504). Further, the customer database 128
The customer ranks within are referred to, and the corresponding customer rank pictogram 140 is extracted (step 1506). And
These pieces of information are configured according to a predetermined display format (step 1508), and are displayed as a visit history inquiry screen (step 1510).

As described above, one embodiment of the present invention has been described with reference to the drawings. However, the present invention is not limited to the matters shown in the above embodiment, and the claims and the detailed description of the invention, and The range in which those skilled in the art can make changes and applications based on well-known techniques is included. The present invention is not limited by the transition of the screen, the display configuration, the arrangement of each element, and the like shown in the embodiment. Further, the specific processing flow for displaying and updating the screen is not limited to that of the embodiment. The reservation management device according to the present invention,
It will be apparent to those skilled in the art that the present invention can be adopted in a store that involves visits of customers other than the barber salon.

[0057]

As described above, according to the present invention, the face of a customer who is going to visit the store is displayed in the form of image data on the reservation status display screen, so that the customer does not need to confirm the reservation when visiting the store. Then, the store can confirm the reservation person on the system and contact the customer.

Further, according to the present invention, a necessary and appropriate area of the schedule table can be constantly displayed on the display without any operation by the operator.

[Brief description of the drawings]

FIG. 1 is a configuration block diagram of a customer management device according to an embodiment of the present invention which is installed and used in a hairdressing salon.

FIG. 2 is an example of a table structure of customer basic information for constructing a customer database.

FIG. 3 is an example of a table structure of customer detailed information for constructing a customer database.

FIG. 4 is an example of a customer image table structure for constructing a customer image database;

FIG. 5 is an example of a table structure of visit reservation information for constructing a visit reservation database.

FIG. 6 is an example of a table structure of treatment history information for constructing a treatment history database.

FIG. 7 is a screen transition diagram of the customer management device according to the embodiment.

FIG. 8 is an example of a reservation status display screen.

FIG. 9 is an example of a reservation status display screen.

FIG. 10 is an example of a visit history inquiry screen.

FIG. 11 is an example of a chart inquiry screen.

FIG. 12 is a flowchart related to a process of updating a reservation status display screen.

FIG. 13 is a flowchart of a process of updating a reservation status table.

FIG. 14 is a flowchart of an image display area update process.

FIG. 15 is a flowchart of a process for displaying a store visit inquiry screen.

[Explanation of symbols]

 REFERENCE SIGNS LIST 100 customer management device 102 CPU 104 main memory 106 data storage device 108 keyboard 110 mouse 112 display 114 network interface 116 reservation status display function 118 customer information extraction function 120 customer information display function 122 mail transmission function 124 visit history display function 125 chart reference function 126 Customer Sales Calculation Function 128 Customer Database 130 Customer Image Database 132 Visit Reservation Database 134 Treatment History Database 136 Sales Database 138 Treatment Pictogram 140 Customer Rank Pictogram 702 Login Screen 704 Reservation Status Display Screen 706 Main Menu 708 Visit History Inquiry Screen 710 Customer information input screen 712 Medical treatment chart input screen 714 Medical chart inquiry screen 716 Image capture Screen 718 image print preview 720 customer information inquiry screen 722 customer loyalty inquiry screen 724 medical chart inquiry screen 726 print setting screen 728 customer information form 730 customer loyalty form 732 medical record form 734 customer sheet 736 medical record sheet 802 reservation status table 804 image display area 806 Command button 808 Reservation bar 810 Image data 812 Name display 902 Detailed information 1002 Basic information display area 1002a Pictgraph 1002b Face photograph image 1004 Visit history display area 1006 Command button

Continued on the front page (72) Inventor Etsuko Kamiya 3-5-3 Yamato, Suwa-shi, Nagano Seiko Epson Corporation (72) Inventor Hiroyuki Nishizono 3-3-5, Yamato, Suwa-shi, Nagano Seiko Epson Corporation F term (reference) 5B049 BB00 CC00 CC06 EE05 EE07 FF03

Claims (14)

[Claims] 1. A reservation management device used in a store accompanied by a customer visit, a customer database storing customer information including image data of the customer, a reservation database storing information of customer visit reservation, Based on the information in the reservation database, reservation status display means for displaying the reservation status of the customer on a display, information of the customer having a reservation displayed by the reservation status display means, at least information including the image data, A reservation management device, comprising: customer information extraction means for extracting from a customer database; and customer information display means for displaying, on a display, the customer information extracted by the customer information extraction means. 2. The reservation management device according to claim 1, wherein the reservation status display means displays the reservation status within a predetermined time range based on a current time. 3. The reservation status display means displays the reservation status for each person in charge of a store with respect to a customer.
Or the reservation management device according to 2. 4. The reservation management according to claim 1, wherein said customer information display means changes a display state of said customer information in accordance with a difference between a reservation time and a current time. apparatus. 5. The customer database includes an e-mail address of the customer, and the reservation management device transmits the e-mail, and transmits the e-mail to the customer according to a user operation on the customer information displayed on the display. 2. An address transfer unit for acquiring an e-mail address of the customer from a database and passing the acquired e-mail address to the e-mail transmission unit.
5. The reservation management device according to any one of Items 1-4. 6. A customer management device for a hairdressing salon, comprising the reservation management device according to claim 1. 7. A reservation management method using a computer used in a store accompanied by a customer visit, wherein the customer database stores customer information including image data of the customer, and stores information of customer visit reservation. A step of preparing a reservation database on the computer; a step of displaying a reservation state of the customer on a display of the computer based on information of the reservation database; and a reservation displayed by the step of displaying the reservation state. A customer information extracting step of extracting, from the customer database, information including at least the image data of the customer having: a customer displaying the customer information extracted by the customer information extracting step on a display of the computer An information display step. 8. The reservation management method according to claim 7, wherein the reservation status display step displays the reservation status within a predetermined time range based on a current time. 9. The reservation status display step displays the reservation status for each person in charge of the store with respect to the customer.
Or the reservation management method described in 9. 10. The reservation management according to claim 7, wherein the customer information display step changes a display state of the customer information according to a difference between a reservation time and a current time. Method. 11. A computer-readable recording medium for operating a computer used in a store accompanied by a customer visit, wherein the computer operates to store a customer database storing customer information including image data of the customer. A program code to generate; a program code to operate the computer to generate a reservation database storing information of customer visit reservation; and a program to operate the computer to make a reservation for the customer based on the information in the reservation database. A program code for displaying a status on a display of the computer; and operating the computer to extract information including at least the image data of a customer having a reservation displayed by the reservation status display step from the customer database. Program code The by operating the computer, the customer information extracting the customer information extracted by the process, a computer-readable recording medium with a program code for displaying on a display of the computer. 12. The computer readable program according to claim 11, wherein the program code for displaying the reservation status of the customer on a display displays the reservation status within a predetermined time range based on the current time. recoding media. 13. The computer-readable medium according to claim 11, wherein the program code for displaying the reservation status of the customer on a display displays the reservation status for each person in charge of the store with respect to the customer. Possible recording medium. 14. The program code for displaying the customer information on a display, wherein a display state of the customer information is changed according to a difference between a reservation time and a current time. 14. The computer-readable recording medium according to any one of 13).