JP2002133234A - Reservation and ordering system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a reservation and ordering system that can prepare commodities and services, and enables a customer to appriciate the commodities and the services before the customer arrives at a store. SOLUTION: While a center urges the customer to access the Web site of the store, in a network connecting the customer who has a mobile communication equipment, various type of stores and the center handling reservation and orders, the reservation and order system is characterized by having a means to receive a name of the store selected by a customer accessed to the Web site of the store, a means to inform a commodity and service menu offered by the store selected by the customer to the mobile communication equipment of the customer, a means to receive an order information sent by the customer from the mobile communication equipment, a means to inform the order information of the customer to the store and a means to receive a commodity and service menu from the store.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a reservation ordering system for making a reservation order for a product or service by a mobile communication device via the Internet when a product or service is provided at a store. The present invention relates to a system for making a reservation order using a mobile phone.

[0002]

2. Description of the Related Art With the development of the Internet, virtual stores using the Internet, merchandise at malls,
Services are becoming widely available.
That is, a product or service providing site is accessed on the Internet, and an e-mail is sent to the site creator to place an order for the product or service. The goods and service sales system using the Internet is now widely used. Since it is not possible to actually pick up a product at a virtual store, a color photograph of the product and a description of the product are posted on the website for the convenience of buyers. In addition, in many cases, sales systems for products and services are based on personal computer terminals.

[0003] On the other hand, for products provided after ordering, such as food and drink, since there is no Internet service, consumers actually go to restaurants and fast food stores before ordering. In such a case, depending on how crowded the restaurant is, you may have to wait until you sit down,
Also, it often takes a long time for a dish to be prepared even after ordering while looking at the menu. Therefore, the convenience of pre-booking a table or a dish in a restaurant is recognized. Also, when placing an order in a restaurant, the order receiving party must be in a system to receive the order,
Respond smoothly to orders due to structural constraints of the store, for example, blind spots due to partitions, etc., and consumers are not aware of the order attitude or service system, for example, the number of service providers is smaller than the number of consumers Sometimes you can't. In addition, there is a problem that it takes a long time to serve food when customer visits are concentrated. In addition, since personal information about customers who visit the store many times has not been accumulated, data that will be helpful when customers order food from the next time onwards, such as ordered food and cumulative number of calories, etc. Some have pointed out that they have not been able to take advantage of the opportunity to enclose as a repeater because they cannot be provided and cannot respond as a customer when visiting the store. Especially in large restaurant chains,
The above problems become serious.

[0004] In addition, since sales of goods at virtual stores and malls using the Internet are based on personal computer terminals, these virtual stores and malls can be easily used from home. It is difficult to use from. In particular, mobile phones, which have recently become widespread, can be used in a wide range of places including homes, and there is an increasing desire to use these virtual stores and malls using mobile phones. However, the use of mobile phones in virtual stores, malls, and the like is currently difficult.

[0005] Regarding the Internet connection by a personal computer, the establishment of a so-called session (exchange of information),
Information “cookies” that a web server sends to a web browser to identify a user are used. Since a single session is fundamental on the web, interactive exchange of continuous data requires sending a cookie for each exchange of data to recognize the user. For example, in online shopping, when several items are selected and payment is finally performed, the server must identify the user in each session. In this case, the server sends a cookie to the browser, and the browser identifies the user by sending the cookie back to the server for each session.

However, cookies cannot be used with the Internet connection technology using a mobile phone, and a specific carrier (N
Except for a specific service (official menu) of TTDoCoMo), since a standard session establishment method is not provided, it is difficult to interactively exchange continuous data.

[0007] Further, in mobile phones, since the Internet connection technology differs depending on the carrier (meaning of a line providing company, hereinafter referred to as a carrier), the user creates content corresponding to each model, or It is necessary to develop software corresponding to the model. Regardless of the type of mobile phone, there is a demand for one that can exchange data on the Internet.

[0008]

In view of the above situation,
The present invention has been made. That is, the object of the present invention is to
Using a mobile communication device, you can pre-order goods and services on the Internet in advance, and when the customer arrives at the store, you can receive the goods and services with virtually no waiting time. In this case, it is an object of the present invention to provide a product reservation ordering system using a mobile communication device, which can simultaneously grasp the availability of a restaurant or the like and easily reserve a table. Another object of the present invention is that, for example, an order in a restaurant can be received without regard to the structural constraints of the building, the number of service personnel, and the like. It is to provide a useful reservation ordering system. Further, since the merchandise is provided based on the pre-order, the efficiency of the business activities of the store is enhanced, and at the same time, a pre-order system is provided which enhances service to the customer by accumulating personal information of the customer.

[0009]

The gist of the present invention is a system for pre-ordering desired goods and services from a mobile communication device via the Internet. That is, the invention according to claim 1 is a network that connects a customer having a mobile communication device, various stores, and a center that processes a reservation order.
The center urges the customer to access the store's website, while receiving the store name selected by the customer who accessed the store's website, and the product and service menu provided by the store selected by the customer. Means for notifying the customer of the mobile communication device, means for receiving order information transmitted by the customer from the mobile communication device, means for notifying the customer of the order information to the store, and means for receiving a product or service menu from the store. This is a reservation ordering system characterized in that:

A second aspect of the present invention is a reservation ordering system, characterized in that the center has means for allowing a store to change, add, or delete a product or service menu via a store website.

According to a third aspect of the present invention, in the settlement of the provision cost of goods and services, the center is provided with means for performing settlement from a credit card or a bank account in conjunction with a member system. System.

[0012] The invention of claim 4 is a reservation ordering system, wherein the center is provided with means for searching on the mobile communication device of the customer for the location of the store where the customer is provided with goods and services. .

The invention according to claim 5 is characterized in that the center is provided with means for displaying and navigating the location of the store selected by the customer on the mobile communication device equipped with the automatic positioning system. It is.

According to a sixth aspect of the present invention, the center is provided with a means for receiving a time at which goods and services can be provided, that is, a reservation time, from the store, and a means for notifying the customer of the mobile communication device of the reservation time. This is a reservation ordering system.

According to a seventh aspect of the present invention, the center includes means for calculating the calories of the dishes ordered by the customer when the goods and services are food and drink, and means for notifying the calorie calculation results to the customer's mobile communication device. This is a reservation ordering system characterized by comprising:

The invention of claim 8 is that the calorie calculation is:
This is a reservation ordering system characterized by including a cumulative calorie value of food and drink consumed during a certain period such as one month.

According to a ninth aspect of the present invention, when the mobile communication device is connected to the Internet, a numerical value obtained by calculating a random number on the server of the center is included in the information returned to the mobile communication device of the accessing customer. After the session is established, the center server is embedded in the information sent from the mobile communication device, identifies the other party by the encrypted numerical value, and establishes the session. A reservation ordering system characterized in that the center has means for maintaining and transferring data based on this.

According to a tenth aspect of the present invention, the center has means for judging an attribute of a mobile communication device of a customer who has accessed the center, and automatically generating and returning content in a language corresponding to the model of the mobile communication device. This is a reservation ordering system characterized in that:

The present invention is a system for pre-ordering desired goods and services from a mobile communication device via the Internet. In a network including a customer having a mobile communication device, various stores, and a center for processing reservation orders, the customer accesses a website of the store, and a store to be used via the website is notified to the center. You. When the center receives the name of the store of use selected by the customer, the center notifies the customer's mobile communication device of the product and service menu provided by the store of use selected by the customer. Customers,
Select your favorite item from the notified menu and notify the center of the order information. The center that receives the order information is a reservation ordering system in which the customer notifies the store of the order information. At this time, the customer can be notified of the time at which the ordered product or service is received at the store, that is, the reservation time, and the customer can receive the product without taking a long waiting time.

In this system, the center is a product,
When the service is food and drink, the calorie of the dish ordered by the customer can be calculated, and the result can be notified to the customer.
This calorie calculation value can also include the calorie accumulation value of the food or beverage consumed during a certain period such as one month.

Further, in consideration of the convenience of the customer, even when the user does not have cash, the service of the present system can be received. That is, the settlement of the cost required for providing the product or service can be charged in conjunction with a bank, a credit card system, a member system, or the like. The customer who pre-orders can be identified from the customer ID number and password,
The price can be settled from a credit card or a bank account registered in advance.

When the location of the store is unknown, the name of the store can be searched on the terminal, and the position of the store can be displayed and navigated on the mobile communication device.

[0023] In order to enable continuous session over the Internet by the mobile phone, at the mobile phone to connect to the Internet, on a center server, for example, by a random number calculated from the 36 ²⁰ combinations obtained The value obtained is encrypted and embedded in the information returned to the mobile phone of the accessing customer, and a session is established using this. After the session is established, the server at the center incorporates the information into the information sent from the mobile phone. Then, the center can be provided with means for specifying the other party based on the encrypted numerical value, maintaining the session, and transferring data based on the session.

Further, in order to enable the session without depending on the model of the mobile phone, the attribute of the mobile phone of the customer who has accessed the Internet center is determined.
A means for automatically generating content in a language corresponding to the model of the mobile phone from the database and returning the content to the customer's mobile phone can be provided.

[0025]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS As shown in FIG. 1, a reservation ordering system according to the present invention is connected to a customer having a mobile communication device, various stores and a center for processing reservation orders via the Internet. It is a thing. The store is
Multiple stores are participating in the system. Among them,
There is a case where one company has one store, and a case where there is a so-called chain store having a plurality of stores in one company. This situation is illustrated in FIG. 1 by Company A, Company A, Company A, Company A, and Company B.
It is expressed as a company A store, a company B store, and a company B store.
There are multiple customers. There is one center for processing reservation orders. In the operation of the reservation ordering system, it is preferable to take a membership system. In this case, the customer and the store become members of the system. Here, the mobile communication device is a terminal having a communication function, such as a mobile phone, a portable information terminal, or a notebook computer. In particular, it targets mobile phones.

A server for operating this system is installed in the center. The server includes a communication device for transmitting and receiving information, a storage device for storing information, a database, a display device, an input device, a central processing unit, and the like. A computer for center management can be provided for display, input, and management of the center system. The database of the center stores a list of stores, its homepage, a product list, and, in the case where the product is a food or drink, a calorie of a dish or the like.

The system of the present invention is a reservation ordering system which is particularly effective in a large-scale store having a large number of menus and a store participating in a chain. For example, customers often know the content and value of products in advance by eating and drinking at stores belonging to the same chain, so there is little resistance to ordering reservations on the menu without checking the actual product . That is, the customer pre-orders a desired product by selecting a menu from a site on the Internet established by the store. At this time, at the same time, the customer knows the table securing time and the completion time of the ordered product, and arrives at the store at that time, so that it is possible to receive or eat and drink the product with almost no waiting time.

The customer is a general consumer. If the system has a membership system, the customer needs to be a member of the system. The customer first accesses the website of a store that provides goods and services on the Internet. The method of access may be to access the website of the center and link from that site to the website of the store that the customer intends to use, or to access the website of the store to be used through the website of the center Alternatively, the user may directly access a website of a store to be used.

In any case, once the customer decides the store to be used, the name of the store is notified to the center. The center receiving the notification of the name of the store in use receives the reservation time from the store, such as the vacant seat state of the store, the available time of the customer seats of the store, or the available time of receiving the product. The waiting time,
The reservation time is notified to the customer's mobile communication device. When the customer is convinced of the notified waiting time and reservation time and places a reservation order for a product or service, the customer selects a desired product from a product menu and is notified to the center. By obtaining the reservation time information, the customer can visit the store at the reservation time and enjoy the desired product or service without waiting time.

The merchandise and service menu are registered and stored in the recording device of the center in advance. The menu of the store of use registered and stored in the recording device of the center is notified to the mobile communication device of the customer. The customer selects a desired product or service from the menu. The menu selected by the customer is notified to the center as order information. Here, it is described that the order is made by the menu name, but there is no problem even if the number or symbol indicating the menu is used. Any product or service selected by the customer may be specified. The order information is notified from the center to the corresponding store. The store that has received the order information checks the product name and service content of the order, and prepares to provide the product and service according to the reservation time.

Further, when the product is food or drink, the center
The calorie can be calculated for the food and drink that the customer has tasted. Since the menu of food and drink and each calorie are stored in advance in the storage device of the center,
The stored numerical value is notified to the customer's mobile communication device. At this time, the total value of calories can be calculated for the food and drink consumed by the customer during a certain period.
As a certain period, for example, it takes one month, and the cumulative value of the dishes that have been recently enjoyed in one month can be calculated. Since the calorie value is notified from the customer's mobile communication device, the customer can enjoy eating and drinking with the calorie value in mind. Of course, if you do not want to be notified of the calorie value,
No notification is given. Also, when ordering food, you can also see the calorie accumulated value so far.

For example, when a meal is delivered to an elderly person or the like, the cumulative calorie value of the food and drink becomes significant in the management of the meal. In particular, when meals are regularly delivered to the elderly living alone, meals cannot be managed by the elderly themselves, so the meal delivery side calculates the caloric value of the meal and manages the meal, or Health management can also be performed.

Using the present system, it is also possible to add a bonus to all customers who receive the provision of goods and services or customers who receive a pre-order and receive an odd-numbered or even-numbered number. The bonus may be a discount ticket,
It may be a drink ticket or a meal ticket, which can be determined as appropriate. As a bonus, the customer's requirements
It can be determined as appropriate.

FIG. 2 shows the flow of operation of this system from the viewpoint of the center. FIG. 4 shows the flow of operation of this system from the viewpoint of the customer. The customer accesses the website. Upon access, an ID number and a password are entered. Specify the store you want to use. If necessary, for example, in the case of a restaurant, the number of people who eat and drink is input. Since the waiting time at the store is displayed, if the customer is satisfied with the waiting time, a reservation order for the product is made. If you are dissatisfied with the waiting time, try another store. For the reservation order, a menu of products is displayed, so select the desired product and enter it together with the quantity. After confirming the kind, quantity, amount, etc. of the product of the reservation order, the reservation order is completed.

An example of a screen for making a reservation order is shown. FIG.
This is the initial screen. From these, select the desired item.
In FIG. 6, the user inputs the ID number and password, specifies the store name and the number of users, and confirms the waiting time. If there is no problem during the waiting time, continue to order food. Select a dish from the menu. An example of this dish selection screen is shown in FIG.
It was shown to. Finally, the customer confirms the ordered food and finishes the reservation order work (FIG. 8).

In this system, since a reservation order is made using a mobile communication device, the place where the order is placed is not limited. From home, from the street, from a car or from a store. FIG. 3 shows this state as an image.

The merchandise and service menus are created in accordance with customer preferences. Product and service menus themselves
The store itself creates and notifies the center. The center stores the received product and service menu in the database. Since customer preferences change, products and service menus can be changed according to customer preferences.
Modifications, changes, additions and deletions are made. The store itself modifies, changes, adds, or deletes this product or service menu via the store's homepage. Modified, changed, added or deleted goods and service menus are notified to the center and stored in the center database.

The customer is required to register an ID number and a password, and when the customer accesses the present system, the ID number and the password are registered.
Prompt for number and password. The customer who receives the service can be specified by the input ID number and password. When making a reservation order with a mobile communication device, if the reservation is canceled without permission, unexpected damages will be given to the store. Therefore, it is preferable to operate with a membership system. When registering as a member, let the customer register personal information such as the customer's name, address, telephone number, e-mail address, occupation, bank account, credit card number and debit account. In providing goods, payment can be made from a credit card or a bank account in conjunction with a member system as a means for making payment without using cash. Since the customer who has received the service of the store can be specified, the settlement can be easily performed in conjunction with the credit card system or the member system. In this way, the order and the delivery of the goods can be performed at the cashless.

In this system, the customer often knows the location of the store to be used in many cases, but in rare cases, the customer does not know the location of the store to be used. is there. For example, there is a case where a customer wants to use a store that has never been visited or wants to use a store introduced in a newspaper, a magazine, a television, or the like. In such a case, one of the stores can be searched on the mobile communication device of the customer, and after the search, the location of the store is displayed on the mobile communication device, and the location of the store is displayed on the screen. It is also possible to navigate to the store. For example, FIG.
Can be searched for on a screen asking for a search area, or as shown in FIG. 10, by address, store name, or the like.

The present system is particularly intended for mobile phones as terminals connected to the Internet. When connecting to the Internet with a mobile phone and conducting a session, as described above, cookies used on a personal computer cannot be used and a session establishment method is not provided, making it difficult to exchange continuous interactive data. There is a problem that the connection to the Internet cannot be freely established depending on the type of the mobile phone and the type of the mobile phone.

In order to solve these problems, the present invention does not create contents in a language depending on the model, but determines the attribute of the model of the mobile phone that has accessed the content.
By automatically generating content in a language corresponding to the mobile phone model from the database and returning it to the mobile phone, the system can be browsed and answered without depending on the mobile phone model. In order to solve the session establishment problems corresponding to browser cookies, in the present invention, on a server, for example, a numerical value obtained by random number calculated from among the 36 ²⁰ combinations, came accessed Encrypted and embedded in the information returned to the mobile communication device, use this to establish a session, and after the session is established, the server incorporates the information sent from the mobile phone and encrypts the information with the encrypted value. The system is designed to maintain the session by specifying the data and transfer the data based on the session. still,
The number 36 is the number of alphabet characters 26 and 0 to 9
It is obtained by adding the number 10 up to the number.

[0042]

By applying the system of the present invention, the customer can prepare goods and services before arriving at the store, and can grasp the availability of the store at the same time as placing an order for the goods and services and make a reservation. , Ordered goods and services are provided without waiting time. In addition, since goods and services are provided based on the reservation order, the efficiency of the business activities of the store is enhanced, and at the same time, the service to the customer can be enhanced by accumulating personal information of the customer. In addition, even if you do not have cash, you can order goods and services. Further, even when the location of the store to be used is not known, the store can be searched and confirmed on the mobile communication device, and a map is displayed on the mobile communication device to navigate. You can also.

[Brief description of the drawings]

FIG. 1 is a diagram showing a configuration example of a reservation ordering system;

FIG. 2 is a diagram showing an example of the operation of a reservation order system.

FIG. 3 is an example showing a place of a pre-order;

FIG. 4 is a diagram showing an example of use of a reservation order system.

FIG. 5 is a diagram showing an example of an initial screen.

FIG. 6 is a diagram showing an example of a reservation order screen.

FIG. 7 is a diagram showing an example of a reservation order screen.

FIG. 8 is a diagram showing an example of a reservation order screen.

FIG. 9 is a diagram showing an example of a store search screen.

FIG. 10 is a diagram showing another example of a store search screen.

Claims (10)

[Claims] In a network connecting a customer having a mobile communication device, various stores, and a center for processing a reservation order, the center prompts the customer to access a website of the store, Means for receiving the name of the store selected by the customer who accessed the website, means for notifying the customer's mobile communication device of the goods and service menu provided by the store selected by the customer, and transmission from the mobile communication device by the customer A reservation ordering system comprising means for receiving order information, means for notifying the shop of the customer's order information, and means for receiving merchandise and service menus from the shop. 2. The reservation ordering system according to claim 1, wherein the center has means for allowing the store to change, add, or delete a product or service menu via the store's website. 3. The method according to claim 1, wherein the center is provided with means for performing settlement from a credit card or a bank account in conjunction with the member system in settlement of the provision cost of goods and services. 2. The reservation order system described in 2. 4. The center according to claim 1, wherein said center is provided with means for searching a customer's mobile communication device for a location of a store where the customer is provided with goods and services. Reservation order system described in. 5. The center according to claim 1, wherein the mobile communication device equipped with an automatic positioning system includes means for displaying and navigating the location of the store selected by the customer. The reservation order system described in any of them. 6. The center according to claim 1, wherein said center is provided with means for receiving a time at which goods and services can be provided, that is, a reservation time, from said store, and means for notifying said reservation time to a customer's mobile communication device. A reservation ordering system according to claim 5. 7. The center is provided with means for calculating the calorie of the dish ordered by the customer when the product or service is food or drink, and means for notifying the customer's mobile communication device of the calorie calculation result. The reservation ordering system according to any one of claims 1 to 6. 8. The reservation ordering system according to claim 7, wherein the calorie calculation includes a cumulative calorie value of the food or beverage consumed during a certain period such as one month. 9. When the mobile communication device is connected to the Internet, a numerical value obtained by calculating a random number on the server of the center is
Encrypted and embedded in the information returned to the accessing customer's mobile communication device, use this to establish a session,
After the session is established, the server at the center incorporates the information sent from the mobile communication device to identify the other party based on the encrypted numerical value, maintain the session, and provide a means for transferring data based on this. The reservation ordering system according to any one of claims 1 to 8, wherein the reservation ordering system is provided in a center. 10. The center is provided with means for judging attributes of a mobile communication device of a customer who has accessed the center and automatically generating and returning content in a language corresponding to the model of the mobile communication device. A reservation ordering system according to any one of claims 1 to 9.