JP2002133085A - Remote counsel system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To permit a client 4 to receive counseling on various worries from a counselor 6 through a network 10. SOLUTION: The counselor and the client have portable telephone sets 5 and 4. The charger 2 of a portable telephone set 1 is arranged in the lounge of a company. The portable telephone set 1 is disposed in the lounge with a use guide display 3. The client 4 who is the employee of the company freely takes out the portable telephone set 1 and calls the telephone terminal equipment 5 of the counselor 6 by the portable telephone set 1 in accordance with use guide display 3. Since the portable telephone set of a client side is function- limited to call only a limited opposite party, use except for target use can be prevented even if the employee of the company freely uses the telephone set.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] 1. Field of the Invention [0002] The present invention relates to a remote counseling system for counseling a company employee or the like as a client.

[0002]

2. Description of the Related Art Due to an increase in tasks requiring advanced knowledge and functions and complicated human relationships, an increasing number of employees of a company have mental anxiety and troubles. Not only work but also private ones have many problems. Not only can these worries be solved by consulting your boss or colleagues.
By providing counseling for these concerns, employees can be provided with mental health care (ES (Emplo)
ye Satisfaction) / EAP (Emp
loyee Assistance Program
m)) are increasing.

[0003]

However, the above-mentioned prior art has the following problems to be solved. Adequate employee mental care often translates directly into increased work efficiency and productivity. Also,
Providing such care as part of employee welfare raises the company's reputation and leads to an improved corporate image.

However, facilities such as a counseling room and an employee counseling room have a problem in that they are not easily used because they are concerned about the public. In addition, it is not easy for small-scale companies to hire specialized counselors and place them in counseling rooms. Even for large companies, there is a problem that allocating excellent counselors for each office is extremely expensive.

[0005]

The present invention employs the following structure to solve the above problems. <Configuration 1> A counselor telephone terminal device installed on the counselor side and a limited destination including the counselor telephone terminal device installed at a predetermined location on the client side together with a usage guidance display. A remote counseling system comprising a client mobile phone with limited functions to call.

<Structure 2> The remote counseling system according to Structure 1, wherein the telephone terminal device for the counselor is a portable telephone.

<Structure 3> The remote counseling system according to Structure 1, wherein the counselor portable telephone is a telephone dedicated to a specific counselor.

<Configuration 4> In the remote counseling system according to configuration 1 or 2, the use time of the client mobile phone is stored in a host computer for recording a call state between the counselor telephone terminal device and the client mobile phone. A remote counseling system comprising a usage time measuring unit for calculating the time.

<Structure 5> The remote counseling system according to Structure 1, further comprising return request control means for detecting the position of the portable telephone to the host computer and transmitting the return request message to the predetermined place by mail. Remote counseling system characterized by the following.

[0010]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiments of the present invention will be described below using specific examples. FIG. 1 is a conceptual diagram showing an outline of a remote counseling system of the present invention. The portable telephone 1 shown in the figure is a small telephone capable of making a wireless call, such as a PHS, for example. This phone is
Any type may be used as long as it is portable and can restrict predetermined functions as described later. This is installed together with the charger 2 on a shelf provided in a rest room of a company or the like. A usage guidance display 3 such as a poster is attached to the installation location.

In this example, the employee of the company is the client 4. The client 4 is free to use this mobile phone 1
And the mobile terminal 1 can call the telephone terminal device 5 of the counselor 6 in accordance with the use guidance display 3. Therefore, the client 4 can receive counseling for various troubles through the counselor 6 and the network 10. Note that the counselor 6 may similarly counsel other clients of another company.

The network 12 may be any communication network connecting between the mobile phone 1 and the telephone terminal device 5. The telephone terminal device 5 for the counselor may be a fixed telephone or a mobile telephone. If the counselor always provides counseling in his office, it may be a fixed telephone. Further, in order to be able to perform counseling regardless of where the counselor is moving, the telephone on the counselor side is also preferably a mobile phone.

The telephone 4 on the client side is a portable telephone. The client is, for example, an employee of a company, but a student or a student at a school may be the client. Here, the person who receives such counseling is called a client. Generally, it is also conceivable to set up a fixed telephone in a company such as a consultation corner in a company on the client side. However, with a fixed telephone, a client cannot receive counseling except at the installation location. In order for the client to easily receive counseling, it is preferable that the environment be good without worrying about the eyes and ears of people. In addition, it is preferable that the environment be such that the client is calm and receives slow counseling.

[0014] It is difficult to create such an environment with a consultation corner located in the workplace or the like. In certain places of the workplace, it is easy for others to know, often visiting for consultation. On the other hand, according to the present invention, the client can freely take out the mobile phone 1 and receive counseling at his / her favorite place, thereby greatly improving the problems of the conventional system.

On the other hand, the mobile phone 1 needs to be charged. Further, in order for many clients 4 to use the system, it is preferable to always install some mobile phones 1 dedicated to counseling in a specific place. In addition, it is preferable that the usage method of the mobile phone 1 and the precautions to be known when using the mobile phone 1 are displayed somewhere in an easy-to-understand manner. This is because it employs a very special usage that is different from ordinary telephones. Companies also want a way to show that they are providing these services to their employees. There may be any number of one or more mobile phones on the client side. What is necessary is just to install the charger required for the charge.

Therefore, the charger 2 of the mobile phone 1 is arranged at a specific place, and the mobile phone 1 is installed there together with the usage guide 3. Of course, the usage guidance need not be a poster. The voice guidance may be used, or the information may be pasted on the mobile phone 1. It may be a handling explanation message stored in the internal memory of the mobile phone. The message is displayed on the display of the mobile phone. However, in any case, it is necessary to display an indication that the mobile phone is used only for a specific purpose. This is because it is shared by multiple clients.

FIG. 2 is an explanatory diagram of a specific content example of the use guide display 3. As shown in FIG. The title may be arbitrary. Here, the title is displayed as "How to use counseling". The counselor's phone number 11 is displayed below it. If the mobile phone 1 is restricted so that calls can be made only to this telephone number, even if another telephone number is dialed,
Switch does not work. Of course, you can automatically connect to the counselor by pressing the redial key without having to dial the displayed phone number.

Following the telephone number 11, a notice is displayed to clarify that the function is restricted. Further, it is preferable that an object of counseling using the mobile phone 1 is not limited as much as possible. That is,
The counselor can also listen to the client's minor worries to prevent them from becoming mentally ill. For this reason, it has been clarified that people can easily hear their worries. In this way, by displaying the counseling range 13 clearly, high utilization can be expected. At the same time, usage information 14 indicating that the usage time and taking out are free is displayed. Because it is free to take out, it is to appeal the feature that you can consult at any place you like. In addition, a display is provided just in case about the confidentiality 15 of the counselor. This is to make it clear that there is no worry about the contents of the consultation being leaked to a third party.

The function of the mobile telephone 1 for a client is restricted so that only a limited destination including the telephone terminal device 5 for a counselor can be called. If the system is designed so that counseling can be freely received from any telephone, the company cannot grasp the number of consultations and consultation time with the counselor. Also,
Counselors will also be unclear about who will receive the counseling. Therefore, counseling is performed using only a specific mobile phone 1.

If the mobile phone 1 for counseling has a function of calling an arbitrary destination, it may be used for purposes other than counseling. If a mobile phone can only be used for counseling, it can be returned to its original location immediately after use. Note that the location registration function of the mobile phone can be used to prompt return to the original location. As is well known, a mobile phone communicates with a nearest base station at a predetermined timing to perform location registration. Therefore, even if the mobile phone is taken out, it is possible to detect whether the mobile phone is inside the company or outside the company. For example, when a certain period of time has elapsed after being taken out of the office, a message requesting a call to the mobile phone and returning the mobile phone to its original location may be transmitted using voice or e-mail. This allows maintenance of the counseling mobile phone.

FIG. 3 shows a detailed block diagram of the system of the present invention. The illustrated mobile phone 1 is a mobile phone for a client. Even if the dial key 21 is operated, only the telephone number of the counselor, 110 and 119 can be called. That is, the function is set so that only a predetermined limited destination including a telephone terminal device for a counselor is called. Of course, in addition to the emergency communication, any other party that can make a call according to the policy of the company can be included.

The mobile phone 1 may be taken anywhere by the client. That is, it may be taken out to home or another place. You can use it in a place that is easy to receive counseling. Therefore, the illustrated base station 22 is a base station located at an arbitrary position and closest to the calling point. The mobile phone 1 calls the counselor's telephone terminal device 5 through the base station 22, the network 10, and the base station 25. The base station 22 or a higher-level station (not shown) holds the communication time data 23 and the position detection data 24 of the mobile phone 1 necessary for the switching operation. The host computer 26 for managing the remote counseling system, for example, makes a contract with a mobile phone company and receives the call time data 23 and the position detection data 24 at a predetermined timing.

The host computer 20 is preferably installed in the company to which the client belongs. The host computer 20 has a storage device 27 and usage time calculation means 3
1 and return request control means 32 are provided. The storage device 27 stores usage record data 28 and position detection data 29
Are stored. The use time calculation means 31 and the return request control means 32 are application programs of the host computer 20. The use result data 28 is data obtained by accumulating the call time data 23 obtained from the mobile phone company. The position detection data 29 is data indicating a position of the mobile phone 1 when the mobile phone 1 is taken out of a predetermined place.

The use time calculating means 31 refers to the use result data 28 and tallies up the results, for example, the number of consultations was 20 times last month and the cumulative consultation time using a mobile phone was 320 minutes last month. The system is evaluated and operated using the result of the aggregation. For example, the number of mobile phones is increased or decreased according to the degree of use. In addition, it is possible to analyze the usage according to the installation location and change the installation at the installation location with low usage.

The position detection data can be used to automatically detect a state in which the mobile phone 1 has been taken out for a long time. For example, a mobile phone 1
If the employee is allowed to take the mobile phone 1 home, the mobile phone 1 is connected to the network 10 through a different base station from the normal installation location. The host computer 26 acquires the position detection data 24 of the mobile phone 1 once a day, for example, and continuously activates the return request control means 32 when the position detection data other than the installation location is obtained, for example, continuously for three days or more. . The return request control means 32 automatically calls the corresponding mobile phone 1 and
Send return request message. This message is
You may want to say, "Please return your mobile phone to its original location."

If the client forgets to return the mobile phone 1, such a message indicates the necessity of return. The message may be voice or email. Such a system can be used for other than counseling of company employees. In schools such as elementary schools, junior high schools, and universities, there are an increasing number of students and students having various problems.
If you use the counseling system as described above, it will be widely useful for preventing youth crimes.
In this system, the client receives counseling by telephone using a mobile phone, but in such counseling, the client makes an appointment as appropriate and the client interviews the counselor directly and receives counseling. Can also. Also in this case, it is possible to freely set a meeting place and give a client an opportunity to receive counseling without any difficulty.

The following effects can be expected by using the system of the present invention described above. 1. Even for small businesses, the system can be operated at low cost, so trustworthy counselors can easily outsource mental health care to employees.
Also, the client feels like a family doctor,
Constant counseling by counselors.

2. By using a mobile phone,
A client can request counseling from a counselor at a location of their choice other than the designated location. Therefore, it is possible to consult freely without being aware of the eyes of a third party. Therefore, it is easy to use, and much higher usage can be expected for counseling than a fixed-type dedicated telephone. It is also effective in preventing mental illness.

3. Counseling will be available at the client's desired free time. The counselor does not need to go to the location where the client is located, and can perform counseling for employees belonging to a plurality of companies in one office. Companies will also be able to keep counselor fees low.

4. By using the location detection function and the e-mail reception function of the mobile phone to make a return request,
Even if the mobile phone can be freely taken anywhere, the maintenance can be performed so that the mobile phone is returned to a predetermined place.

5. The function of the mobile phone on the client side is restricted so as to call only a limited destination, so that even if employees of the company are allowed to use the mobile phone freely, it is possible to prevent the mobile phone from being used for other purposes.

[Brief description of the drawings]

FIG. 1 is a conceptual diagram showing an outline of a remote counseling system of the present invention.

FIG. 2 is an explanatory diagram of a specific content example of the use guidance display 3;

FIG. 3 shows a detailed block diagram of the system of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Cellular phone 2 Charger 3 Usage guidance display 4 Client 5 Telephone terminal device on counselor 6 Counselor 10 Network

Claims (5)

[Claims] Claims 1. A counselor telephone terminal installed on a counselor side and a limited destination including a counselor telephone terminal installed at a predetermined location on a client with a usage guidance display. A remote counseling system comprising a client mobile phone with limited functions to make a call. 2. The remote counseling system according to claim 1, wherein the telephone terminal device for the counselor is a mobile phone. 3. The remote counseling system according to claim 1, wherein the counselor portable telephone is a telephone dedicated to a specific counselor. 4. The remote counseling system according to claim 1, wherein the host computer for recording a call state between the counselor telephone terminal device and the client mobile phone has a usage time of the client mobile phone. A remote counseling system comprising a use time measuring unit for calculating. 5. The remote counseling system according to claim 1, further comprising return request control means for detecting a position of a mobile phone and sending a return request message to said predetermined location by mail to said host computer. A remote counseling system characterized by the following.