JP2002132920A - Business-accepting/answering method utilizing communication network - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable a consultant, such as lawyer to accept client request at a reasonable cost and also to enable a client to consult a lawyer, etc., at a low cost. SOLUTION: When the client C transmits request sounding information to the lawyer L from a computer screen, the lawyer decides whether to accept the request sounding information and transmits acceptable conditions to the client C, when the layer can accept the request sounding information. Next, the client C transmits request application information and also provides a CTI subsystem 21 with voice information C, showing desired request contents. The lawyer L prepares a detailed answer by voice and a simple answer by text, with regard to the request and transmits at least either the detailed answer or the simple answer via the Internet, according to the wish of the client C.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method for accepting and answering a task, and more particularly, a task accepting a task to a task such as consultation and document creation by a communication network such as a computer network. The present invention also relates to a business acceptance / response method for providing a response to the business via the communication network. This method of assigning and answering duties can be suitably used when a lawyer or other lawyer or other expert becomes the assignee.

[0002]

2. Description of the Related Art When a lawyer is entrusted with legal counseling and preparation of legal documents, conventionally, the client goes to the law firm to which the lawyer belongs, or the lawyer goes to the client. It is common practice to conduct interviews and take on duties such as legal consultation and the preparation of legal documents.
The same applies to the case where a lawyer provides the client with a response to the task he has been assigned and legal documents created. That is, in the past, it is common for lawyers to interview the client and reply, or to send a legal document and then interview to give a detailed explanation.

[0003]

[Problem to be Solved by the Invention] However, for a simple legal consultation or a request for a simple legal document, the client goes to the lawyer or the lawyer goes to the client. It is troublesome not only for the person going out but also for the person waiting for the meeting, and the time required for it is not negligible.

[0004] Further, in the conventional method, there is always an inconvenience and a time and labor expense that a client and a lawyer must first establish a personal relationship through an interview. That is,
The (potential) connection of a client with a lawyer who does not have an acquaintance means that in conventional practice, the client has to go through really complicated procedures such as referrals and social rituals by acquaintances. Must create psychological resistance and spend time. In addition, the client, once in a relationship with a lawyer, has to maintain a long-standing social ritual relationship, which can be cumbersome. Because of this hassle and psychological resistance, the (potential) client has given up on asking a lawyer to consult a legal counsel or create a legal document, or (other than a lawyer who is otherwise an advisory lawyer). (Although they may wish to obtain more than one legal opinion), they have lost the opportunity to ask other lawyers for legal advice or to prepare legal documents. This social situation depends on the (potential) client
It is considered to be one of the factors contributing to the closedness of the legal profession for both lawyers and one of the social deficiencies of the people's lack of access to legal services.

[0005] Furthermore, since it often takes several hours to conduct an interview even in a simple case, if a lawyer charges a consultation fee or a fee for preparing documents in accordance with a prescribed fee rule (so-called time charge), an individual will be required to pay a fee. (Or even for corporations) are often expensive. For this reason, there is also psychological resistance in this respect from the general public asking for lawyers to provide legal consultation and legal documents,
As a result, lawyers are often given up. This is equivalent to losing the opportunity to be assigned to the lawyer.

[0006] In consideration of this point, it is conceivable that the lawyer lowers the amount charged to the client, but this often causes problems in the management of the lawyer itself and the law firm to which the lawyer belongs. For this reason, it is also difficult to reduce the amount charged.

[0007] On the other hand, there are provided opportunities for legal consultation at no charge or at low cost using the Internet or the like, but these are limited to simple consultations, and the available answers are simple. You can only get something. Thus, although this method provides general legal knowledge, it is not sufficient for the client to reach an accurate answer to the underlying legal issue that is being faced.

The present invention has been made in order to solve these problems. The purpose of the present invention is to simplify the system by eliminating interviews in the request / acceptance relationship, and to reduce the psychological level of the client. It is an object of the present invention to provide a business assignment / response method that can alleviate resistance and increase the efficiency of the duties of both a client and a lawyer.

[0009] Another object of the present invention is to remove the obstacle of time constraint of both the client and the duly appointed person such as a lawyer.
It is an object of the present invention to provide a task acceptance / response method capable of processing a case when the user likes for four hours.

[0010] Still another object of the present invention is to allow a business associate such as a lawyer to accurately receive a business at a reasonable cost, and a client to appropriately request a desired business at a reasonable cost. It is to provide a method of business acceptance and answering that can be performed.

[0011] Other objects of the present invention will become apparent from the following description.

[0012]

Means for Solving the Problems (1) A task acceptance / reply method according to the present invention is a method in which a predetermined person accepts a task through a communication network and answers the task. (A) prompting the viewer on a computer screen to transmit the requested consultation information to the assigned person; (b)
When the request consultation information is transmitted from the viewer to the assignee via the communication network, it is determined whether or not the content of the request consultation information is acceptable to the assignee, and (c) (B) if it is determined that the request is acceptable, the requester is urged to transmit the client identification information and the contact point information to the viewer via the communication network; If it is determined in b) that the work can be accepted,
If delegation of business is desired, request application information is transmitted to the delegate via the communication network using the requester identification information, and the business desired by the viewer is performed using the contact point information. (E) when the request application information is transmitted from the viewer to the delegate, a detailed answer to the content of the business desired by the viewer is provided, Notifying the viewer that the request is provided by voice based on the request application information and the voice information and a simple answer to the task is provided by text, (f) the content of the task desired by the viewer Is provided by the viewer, the voice information is recorded, and (g) the detailed answer and the text are provided by voice based on the request application information and the voice information. When the simple answer is created by the assignee, at least one of the detailed answer and the simple answer is transmitted to the viewer via the communication network according to the wishes of the viewer. I do.

(2) In the method of commissioning / replying a job according to the present invention, a viewer who wishes to commission a task in response to the prompt of (a) sends request consultation information to the commissionee, for example, from his / her own computer screen. Send. Then, the assignee determines whether or not the work can be accepted from the request consultation information ((b)). If it is determined that the work can be accepted, the requester identification information is requested in accordance with (c). And the contact point information are transmitted to the viewer via the communication network. further,
If the requester wishes to delegate the business to the viewer (the requester), the requester transmits the request application information to the requester via the communication network using the requester identification information, and the contact point information. Is used to prompt the viewer to provide the contents of the business desired by the voice information ((d)).

A viewer (client) using the client identification information
When the request application information is transmitted to the delegate, a detailed answer to the contents of the business desired by the viewer (client) is provided by voice based on the request application information and the voice information, and the business The viewer (requester) is notified that a simple answer to is provided in text ((e)).
Further, when the reader (requester) provides the audio information indicating the content of the desired business using the contact point information, the audio information is recorded ((f)).

[0015] Based on the request application information and the voice information provided by the viewer (requester), the delegate creates a detailed answer by voice and a simple answer by text, and at least one of the detailed answer and the simple answer is viewed. It is transmitted to the viewer (client) via the communication network according to the request of the user (client) ((g)).

[0016] Therefore, even if the delegate and the viewer (requester) do not have an interview, the delegate can accurately receive the work desired by the viewer (requester), and ) Can receive a detailed answer on the task delegated at reasonable cost.

Also, it is much more efficient to create detailed answers to the contents of the business desired by the viewer (client) by voice than to create the entire detailed answers in text. There is an advantage that you can do your will. Moreover,
Extraction of text information from audio information as a detailed answer can be easily realized by using known speech recognition software, and a simple answer can be easily created by editing the extracted text information. Therefore, the delegate can receive the business at a reasonable cost, and the business efficiency of the delegate is improved. On the other hand, a viewer (a requester) can request a desired job at a reasonable cost.

Further, the viewer (requester) only needs to input the request consultation information and the request application information on the computer screen and transmit the request consultation information to the delegate. You only need to provide the content of
Interviews with the assignee are unnecessary, and as a result, the psychological resistance of the viewer (client) generated when delegating work to the assignee is reduced.

(3) In the business acceptance / response method of the present invention, if it is determined in (b) that the acceptance is not possible, the requester identification information and the acceptance information are separately sent to the viewer via the communication network. Preferably, the mandatory is urged to transmit to the addressee. In this way, the viewer can surely know that the acceptance has been rejected, and can immediately consider other delegation methods. In addition, this is because there is an advantage that the candidate can leave the possibility of being accepted by another method.

[0020] Preferably, voice information indicating the contents of the desired business provided by the viewer is recorded by an automatic voice reception system for 24 hours. In this way, there is an advantage that the viewer can request a job at his or her convenient time, and the delegate can receive the job regardless of business hours.

If there is a question about at least one of the detailed answer and the simple answer prepared by the delegate, the question information is provided to the delegate in text and the detailed information of the question is voiced to the delegate. It is preferable to prompt the viewer. This is because it is convenient for the viewer to give a question opportunity. In this case, based on the detailed information of the question and the question information provided by voice from the viewer, a detailed answer to the question is created by the voice by the delegate, and a simple answer to the question is a text. It is preferable that at least one of the detailed answer and the simple answer is transmitted to the viewer via the communication network according to the wish of the viewer.

[0022] More preferably, the detailed answer and the simple answer for the contents of the business desired by the viewer are created after confirming that the viewer has paid a predetermined cost. . This is to eliminate the risk that the assignee will not be able to receive compensation for the work.

If there is a document necessary for indicating the contents of the business desired by the viewer, the viewer is prompted to transmit the document to the assignee by image information transmitting means (for example, facsimile). Is preferred. In consulting with the assignee about certain matters, we take into account the fact that some documents often accompany them.

[0024]

Preferred embodiments of the present invention will be described below with reference to the accompanying drawings.

(Configuration of Computer Network) FIG. 1 shows a schematic configuration of a computer network used for carrying out a method of accepting and answering business according to an embodiment of the present invention. In the method of this embodiment, a case will be described in which a lawyer accepts duties such as legal consultation and creation of legal documents, and responds thereto.

The computer network shown in FIG. 1 includes a client computer 10 and a telephone 11 of a client C and a lawyer computer 20 of a lawyer L.
And the World Wide Web (WW)
W) A server computer 30 including a server 31 and an e-mail server 32, and the Internet 40.

The client computer 10 is a CPU.
(Central Processing Unit), not only the computer itself consisting of memory and hard disk, but also C
Peripheral devices such as a RT (Cathode-Ray Tube) and a display device using liquid crystal are included.

The lawyer's computer 20 has the same configuration as the client's computer 10, but further has a CTI
(Computer-Telephony Interface) subsystem 21 is included. When an incoming call is made to a predetermined telephone number, the CTI sub-system 21 causes the attorney computer 20
Automatically responds, and automatically records the voice information sent via the telephone line as digital information in a predetermined storage device (for example, a hard disk device) in the lawyer computer 20. The recorded voice information can be used by lawyer L if necessary.
Can be used for playback, editing, etc.

The server computer 30 receives information and instructions sent from many computers, such as the client computer 10 and the lawyer computer 20, which are client computers, and inputs and outputs files in accordance with the information and instructions. And various services such as access management, print output, and communication control are provided to the client computer.

The WW mounted on the server computer 30
The W server 31 provides files and data to the client computer according to the request. WWW server 31
Stores a large number of screens called "home pages" and various related information separately for each "site", and the "home pages" or "sites" are called "WWW browsers" on client computers. By operating the software, it can be viewed arbitrarily from all over the world. When a “home page” or “site” is specified on a WWW browser, the corresponding address is specified by a URL (Uniform Resource Locator).

The e-mail server 32 mounted on the server computer 30 has a message sending / receiving function, a mailbox function, a message management function, and the like, and is operated by a client computer such as "mail software" or "mail software". Together with software called "mailers," they constitute an e-mail system. The identifier of the email user is called the "mail address". By operating mail software and specifying a mail address, it is possible to arbitrarily transmit / receive information to / from a user of the mail address.

The lawyer L uses his / her own computer 20 to select “request consultation screen information”, “request application screen information”,
Necessary information such as "question screen information" is transmitted to the WWW server 31.
And store it in advance. In this way, the “site” of the business acceptance / response method of the present invention is installed on the WWW server 31.

(Business Acceptance / Response Method) Next, a business acceptance / response method according to an embodiment of the present invention which is carried out using the computer network shown in FIG. 1 will be described with reference to FIG.
This will be described with reference to the flowcharts of FIGS.

First, the operation of the server computer 30 prompts the viewer (that is, the requester C) to input predetermined "request consultation information" through a predetermined "homepage" as follows (step S1). ).

That is, the viewer (client C) connects his / her computer 10 to the Internet 40 by a known method, and then starts the WWW browser. And that WWW
By specifying the URL of the “homepage” of the task acceptance / reply method on the browser, the “site” can be entered. As a result, a homepage image as shown in FIG. 4 is displayed on the screen of the viewer computer 10. FIG.
Clicking each item on the homepage image with a mouse jumps to the corresponding item, and information linked to it is displayed on the screen, so that the information can be viewed.

In the image of the "homepage" shown in FIG. 4, the title is "Guidance of" @xx law firm "Legal consultation and legal work by voice""and includes the following items. In other words, "purpose and features", "precautions when using", "procedures and rules", "price structure"
There are seven items: "If you refuse", "Technical explanation", and "Q &A". When any one of these items is clicked on with a mouse, information linked to those items is displayed on the screen of the viewer computer 10.

When the "Purpose and Features" item is clicked on the homepage image shown in FIG. 4, the information shown in FIG. For example, the following items are preferably described in the “purpose” column of the screen in FIG.

Focusing on the fact that in the legal affairs, verbal explanations are much more efficient and devoted than documentary explanations, this site provides voice processing to both the client and the lawyer. We have introduced. And the voice processing is systematized by combining it with telephone, internet, e-mail and courier service. 』

It is preferable to describe, for example, the following in the “feature” column of the screen in FIG.

[(A) A record remains. In particular, it is convenient for both the client and the lawyer to automatically keep records even if they do not care about recording. (B) No visit is required. The client does not need to visit a law firm and is open 24 hours a day. (C) The abstract will be answered in writing and the details will be answered by voice. As a result, the client can obtain a concise conclusion and, unlike a mere light legal consultation, can provide sufficient legal consultation and hear a sufficient legal opinion. (D) The lawyer fee is a selective and uniform amount. Requesters can choose from several flat rates to request a consultation, so they can request what they want at a reasonable cost. 』

Clicking on “Procedures and Rules” on the homepage image in FIG. 4 displays the information shown in FIG. In FIG. 6, in addition to the “procedure flow (shown in the figure)”, “request method”, “receipt of answer and prepared document”, “payment method of lawyer fee”, “ Questions ”are listed.

In the "Request method" column on the screen of FIG.
The method in the case where the viewer, that is, the requester C makes a request, will be described simply and easily. For example, the client C first inputs a summary of a legal consultation or a legal document creation request into a predetermined “request consultation letter” and transmits it. The assigned person, ie, the lawyer L, examines the contents of the “request consultation letter” and determines whether or not the assignment is possible. If it is determined that the request cannot be accepted, “Requester identification information” and “separate consultation information” are transmitted to Requester C. If it is determined that the request can be accepted, the requester's identification information and the contact point information are transmitted to the requester C. When the client C actually delegates the duties, he fills out a predetermined “Request Application” with a summary of the request for legal consultation and the preparation of a legal document, and transmits it. It is necessary to make a telephone call to the CTI subsystem 21 (that is, an automatic voice reception system for 24 hours) to explain in more detail the details that are more detailed than the gist or the details that the lawyer L wants. Then, the contents (or voice information) described orally are recorded on the computer 20 of the lawyer L. The above will be described.

In the column of “Receive method of answer and created document” on the homepage image of FIG. 6, for example, the following is described. That is, the summary of the answer to the legal consultation of the client C and the legal document created in response to the request for the legal document
The details, reasons, and conclusions that the lawyer has given to the client by e-mail in text format and that the response and legal documents have been prepared will be prepared as audio information, and the client's request will be made according to the request of the client C. A description will be given of a method in which C is easily reproduced, for example, an MD, a micro-cassette tape, or an audio file.

In the column of "payment method of lawyer fee" on the homepage image of FIG. 6, for example, the following is described. In other words, the payment of the lawyer's fee for the legal consultation and legal document creation work requested by the client shall be made within a prescribed period (for example, within three days) after the prescribed "Request Application" is transmitted, and State that it is necessary to remit. In addition, the response from the lawyer L to the requested business is within a predetermined period after confirming the payment (for example, 3 to 5 in principle).
Within 20 days).

In the "Notes on using" column on the homepage image of FIG. 4, notes on use are described, for example, as follows.

When the task is delegated by "voice consultation and legal service", the summary of the task to be delegated is provided to the attorney L by a text document (e-mail) and the details are provided by voice (automatic voice reception system). Please provide. When lawyer L responds to the commissioned work, the gist of the response is a text document (e-mail), and the details of lawyer L's comments etc. are voice (MD, cassette tape, voice file) and requester C To provide. We do not support other than this method. 』

As described above, according to the method of commissioning and answering work of the present invention, as a general rule, the conventional legal consultation form, that is, a lawyer directly consults by telephone, or a client comes to a lawyer's office and talks with the lawyer I don't talk. This is based on the gist of the task acceptance and answering method of the present invention. It also states that the number of consultations and requests is limited to one (however, questions can be asked only once). This is also based on the gist of the task acceptance / response method of the present invention.

As described above, in step S1 of FIG. 2, the advantage of "legal consultation and legal work by voice" is provided to the viewer (that is, the candidate of the client C) by using the above homepage. It appeals and prompts the user to input “request consultation information”. In the meantime, Lawyer L will provide “Request consultation information”
(Step S2).

A predetermined button (not shown) for a viewer who has viewed the above homepage to input “request consultation information”
When "" is clicked, "Request consultation screen information" is transmitted from the WWW server 31 to the client computer 10, and FIG.
1 is displayed on the screen of the client computer 10. The “Request Consultation Form” includes “Requester Confirmation Information”, “Type of Fee Expected”, “Field of Consultation / Request”, and “Summary of Legal Consultation / Legal Services”
Is provided.

[0050] In the "PIN" field of the "client confirmation information", the requester C is prompted to input a desired PIN (for example, an arbitrary five-digit number). In the "References" section,
You will be prompted to enter your e-mail address, as it will be needed for further communications. In the column of "desired charge type", the requester C is prompted to select one desired charge type from the three types A, B, and C shown in FIG. "Consultation·
In the field of “Requested field”, the requester C is prompted to select a field to which the item to be requested belongs. In the column of "Summary of legal consultation and legal work", it is urged that the summary of the matter that the client C intends to request is described within a predetermined number of characters.

The images of FIG. 8 showing the three charge types A, B, and C can be easily viewed by the client C by clicking the "charge structure" on the homepage image of FIG. 4 with the mouse. ing.

When the client C inputs predetermined items in the "Request Consultation Form" and presses a send button (not shown) on the screen, the "Request Consultation Information" entered in the "Request Consultation Form" is displayed.
Is a server computer 3 via the Internet 40
0 is sent to the e-mail server 32 and stored. At this stage, the viewer becomes the requester C.

If the lawyer's computer 20 is always connected to the Internet 40 by a dedicated line, the arrival of the "request consultation information" is immediately displayed on the computer 20's screen. If the attorney computer 20 is not always connected to the Internet 40 by a dedicated line, the attorney L connects the attorney computer 20 to the Internet 40 and performs a predetermined operation, so that the information to that effect is sent to the attorney computer 20. Sent and displayed on the screen. In this manner, the lawyer L can quickly know that the "request consultation information" has been transmitted and the contents thereof (that is, the name of the client, the fee type, the summary of legal consultation and legal work, etc.).

Then, the process proceeds to step S3, where the lawyer L
Examines the contents of the "request consultation information" and determines whether or not the information does not meet a predetermined condition, that is, whether or not the commission can be accepted. These predetermined conditions can also be viewed by the requester C by clicking on the "Notes on using the service" and the "If you refuse" items on the homepage image of FIG. . In addition, the conditions may be included in addition to the "Notes on using the service" and "If you refuse" on the homepage page image in Fig. 4, or they may be changed to other conditions. Needless to say.

If it is determined that the acceptance is possible, the process proceeds to step S4, and an e-mail including "acceptability information" is transmitted to the viewer, ie, the requester C. If the request is formally requested, the e-mail includes a message prompting the lawyer L to transmit predetermined “request application information” from the homepage. The email also includes
Include "client identification information" and "contact location information". At that time, the e-mail address of the requester C's e-mail is
It can be easily known from the "request consultation information".

If it is determined in step S3 that the acceptance is not possible, an e-mail including "unacceptable information" is transmitted to the viewer, ie, the client C. The email contains:
"Requester identification information" and "separately accepted information" are included (step S17). “Requester identification information” is a number (reception number) for identifying the requester C who has performed the consultation.
The “separately accepted information” is information including “reason for non-acceptance” and possible methods other than the method of the present invention (“separate consultation information”) such as being able to be accepted by direct interview with lawyer L. is there.

The e-mail containing the “acceptable information” or the “unacceptable information” is sent to the e-mail server 32.
When the viewer, ie, the requester C, accesses the e-mail server 32, the e-mail including the “acceptable information” or the “acceptable information” is transferred to the client computer 10. You. Thus, the client C can know that the request for consultation has been accepted or rejected by the lawyer L.

The “acceptable information” includes a “reception number (ie, client identification information)” for the consultation and a “dedicated telephone number (ie, contact point information) that can access the CTI subsystem 21 of the lawyer computer 20. "When,
It contains the "transfer destination" of the lawyer fee and a predetermined "comment". The “comment” is a request application by inputting / transmitting predetermined information on the “request application screen” using the “reception number”, and then further calling the “dedicated telephone number” to call the CTI sub It accesses the system 21 and prompts the user to give a detailed explanation of the requested item orally (step S5). At the same time, it will notify that it is necessary to transfer a prescribed lawyer fee to the designated bank account.

When requester C, who has received the e-mail including “acceptable information”, requests a “request application screen” by clicking a predetermined button (not shown) on the homepage image in FIG. In response, the WWW server 31 transmits “request application screen information” to the client computer 10. As a result, a “Request Application Form” shown in FIG. 12 is displayed on the display device. The "Request Application Form" has columns for inputting "Requester Confirmation Information", "Balance Account Transfer Account", "Sound Receiving Method", and "Summary of Legal Consultation and Legal Services".

In the column of "client confirmation information", in addition to the "reception number (that is, the client identification information)" given to the consultation, the "name" and "birth date" of the client. , And "PIN". The “reception number (that is, the client identification information)” is included in the “acceptance information” sent from the lawyer L, and all other three items are included in the “request consultation information”. It is a thing. By determining whether or not these pieces of information match, it is determined whether the person who transmitted the "request consultation information" and the person who transmitted the "request application information" are the same person.

[0061] The "account settlement balance transfer destination account" means that when the lawyer L calculates the lawyer fee with a predetermined time charge when the requested business is completed, the amount exceeds a predetermined value than the amount received in advance. If it falls below, the difference is used to refund the requester C. Conversely, if the amount of the lawyer's fee calculated by lawyer L at a predetermined time charge exceeds the amount previously received, no additional fee is charged.

In the "voice receiving method" field, the method by which the client C wants to receive the detailed answer created by the voice information is input.

In the column of “Summary of legal consultation and legal work”,
The client C inputs the contents to be consulted and the contents of the legal work to be requested. Since this field is a field for inputting these points, it is necessary to input the text within a predetermined number of characters (for example, 1000 characters).

Then, the client C inputs predetermined information including the “reception number” while looking at the “request application screen”, and clicks a send button on the “request application screen” with a mouse. The request application information is sent from the client computer 10 to the e-mail server 32 and stored. The e-mail server 32 transmits the received “request application information” to the attorney computer 20. If the lawyer's computer 20 is always connected to the Internet 40 by a dedicated line, this operation is immediately displayed on the screen of the computer 20. If the attorney computer 20 is not always connected to the Internet 40 by a dedicated line, the attorney L connects the attorney computer 20 to the Internet 40 and performs a predetermined operation, so that the information to that effect is sent to the attorney computer 20. Sent and displayed on screen. Thus, the lawyer L can know that the "request application information" has been transmitted and the contents thereof (step S6).

Then, the lawyer L waits for the voice information explaining the details of the requested item from the client C to be provided via the CTI subsystem 21 of the lawyer computer 20 (step S7).

The requester C who has input / transmitted the “request application information” on the above homepage uses the telephone 11 to change to a predetermined “dedicated telephone number” in accordance with the “comment” included in the “acceptable information”. A telephone call is made to access a 24-hour CTI subsystem 21 built into the lawyer's computer 20. Then, a detailed explanation of the requested item is given orally. Then, the voice information spoken by the client C is C
It is automatically recorded in the TI subsystem 21 and stored in a predetermined recording device (for example, a hard disk device). Then, the process proceeds to step S8, and the fact that the voice information regarding the details of the requested item is provided and accumulated from the client C is notified to the lawyer L by a predetermined method.

If the "request application information" is not transmitted from the requester C within a predetermined period (for example, one week), the process for the percussion is stopped (step S14).

At step S8, the lawyer L sends the client C
Wait for the remittance of the prescribed lawyer fee from. If the remittance is not made within a predetermined number of days (for example, three days from the date of sending the "Request Application Information"), an e-mail is sent to Requester C, and the remittance is specified and the remittance is requested. If the remittance is not made, the application is notified that the application is rejected (step S15). If the remittance has not been made by the designated time limit, the processing for the percussion is stopped (step S16).

When it is confirmed that the remittance from the client C to the predetermined bank account has been made, the lawyer L records the text “request application information” received via the Internet 40 in the CTI subsystem 21. Using the "voice information" provided, a detailed answer and a simple answer to the request item are created within a predetermined period (for example, within 3 to 5 days after confirming payment, in principle), and the requester is requested by a predetermined method. It is sent to C (steps S9 and S10). The detailed answer and the simple answer created in this way are stored and managed in a predetermined database by well-known database software based on the "reception number" together with the "request consultation information" and the "request application information".

When the request item of the client C is “legal consultation”, the detailed answer is created by voice and recorded in the lawyer computer 20 as a voice file. This voice file is converted to text using known voice recognition software. Then, the text thus obtained is edited by a word processor, and a simple answer (that is, a gist of the detailed answer) is created in text. The simple answer prepared in the text in this way is transmitted to the client C by e-mail. On the other hand, the detailed answer prepared by voice is sent to the requester C by e-mail as a voice file according to the method specified by the requester C in the “request application form”,
Alternatively, it is copied to a recording medium M such as an MD or a micro-cassette tape, and then delivered to the client C by home delivery or the like.

When the request item of the client C is "creation of legal documents", the detailed answer, that is, the commentary on the legal documents, is prepared by voice as in the case of "legal consultation", and the lawyer prepares a voice file as a voice file. Recorded in the computer 20.
On the other hand, the requested legal documents are created in text using a word processor. That is, when the client C prints this text, a desired legal document can be obtained. The legal document (simplified answer) prepared in text is transmitted to the client C by e-mail. On the other hand, the explanation (detailed answer) regarding the legal document prepared in the form of voice is transmitted to the requester C by e-mail as a sound file according to the specification of the requester C, or
After being copied onto a recording medium M such as D or a micro-cassette tape, it is delivered to the client C by home delivery or the like.

In the e-mail for transmitting the simple answer (or by another method), the lawyer L, if there is any question about the detailed answer of the request item received by the client C and the simple answer, If you send a “questionnaire” from above, you will be informed that you can ask a question. Then, it waits for the input of "question information" from the client C (step S11).

If there is any question about the detailed response and / or the simple response of the received request item, the requester C clicks a predetermined button (not shown) on the “site”. I just need. Then
“Question screen information” is transmitted from the WWW server 31 to the client computer 10, and as a result, a “question book” shown in FIG. 13 is displayed on the screen of the client computer 10. The “questionnaire” is provided with an input column for “client confirmation information” same as the “request application” and an input column for “summary of the questionnaire”.

When the requester C inputs predetermined items in the “questionnaire” and presses a transmission button (not shown) on the screen,
The "question information" input in the "questionnaire" is transmitted to the e-mail server 32 of the server computer 30 via the Internet 40 and stored. If the lawyer's computer 20 is always connected to the Internet 40 by a dedicated line, this is immediately displayed on the screen of the lawyer's computer 20. If the attorney computer 20 is not always connected to the Internet 40 by a dedicated line, the attorney L connects the attorney computer 20 to the Internet 40 and performs a predetermined operation, so that the information to that effect is transmitted to the attorney computer 20.
And sent to the screen. Thus, Lawyer L
Can know that the "question information" has been transmitted and its contents.

Further, the details of the "question information"
By calling the dedicated telephone number, CT
It accesses the I subsystem 21 and is provided as audio information. The lawyer L creates a detailed answer by voice information and a simple answer by text in response to the transmitted "question information", and sends the simple answer to the requester C by e-mail. The detailed answer is sent to the client C according to the method selected by the client C (step S13).

The above-mentioned “question items” and their voice information, and the detailed and simple answers to the questions created in this way are stored in a known database based on the “reception number” together with the “request consultation information” and “request application information”. -Stored and managed in a predetermined database by software.

If the "question information" is not input / transmitted on the "question book" within a predetermined period (for example, two weeks), it is determined that there is no question, and the processing flow for the application ends (step S18).

As described above, in one embodiment of the present invention,
In the task acceptance / response method, the viewer who wants to delegate the task
(That is, Requester C) is a method for receiving and responding to the work of the present invention
After accessing the “site” of
From the “Request Consultation Form” displayed on the screen of the
"Consultation information" to the assignee (Lawyer L)
You. The "request consultation information" can be handled (that is, accepted
No), the lawyer L sends the "client identification information"
And "Contact Information" requested via Internet 40
Is sent to person C by e-mail. Thus, the clientC
Uses “Requester Identification Information” to declare “Request Application Information”
Provided to Attorney L, and requested using “Contact Information”.
Providing the contents of the business requested by the client C to the lawyer L by voice information
You will be prompted to offer.

Thereafter, when “Request Application Information” is transmitted from the client C on the screen of the client computer 10 to the lawyer L via the Internet 40, the lawyer L recognizes the fact by a predetermined method. . Further, a detailed answer to the content of the business desired by the client C is provided by voice based on the "request application information" and the voice information provided by the client C, and a simple response to the business is provided by text. The requester C is notified that the request is made. When the client C provides the CTI subsystem 21 with the voice information indicating the content of the business desired by the client C using the "contact point information (that is, the dedicated telephone number)", the voice information is recorded on the computer 20 of the lawyer L. Is done.

[Request Application Information] provided by Requester C
When the lawyer L creates a detailed answer by voice and a simple answer by text based on the "voice information", at least one of the detailed answer and the simple answer is transmitted to the client C via the Internet 40.

Therefore, even if the lawyer L and the client C do not have an interview, the lawyer L can properly receive the business desired by the client C, and the client C can obtain detailed information on the delegated business. Answers can be received at a reasonable cost.

Also, it is much more efficient to create a detailed answer to the contents of the business desired by the client C by voice than to create the entire detailed answer in text.
And there is an advantage of being able to do their utmost. Moreover, extracting text information from audio information as a detailed answer
It can be easily realized by using known speech recognition software, and a simple answer can be easily created by editing the extracted text information. Therefore, the lawyer L can receive the work at a reasonable cost, and the work efficiency of the lawyer L is improved. On the other hand, the client C can request a desired job at a reasonable cost.

Further, the client C only needs to input “request consultation information” or “request application information” on his / her computer screen and send it to the lawyer L. Since the detailed contents only need to be provided by voice information to the CTI subsystem 21, interviews with the lawyer L are unnecessary, and as a result, the psychology of the client C generated when the business is delegated to the lawyer L Resistance is reduced.

The above-described task acceptance of one embodiment of the present invention
The answer method has the following additional advantages. In other words, in the business acceptance / response method of the above embodiment, the requester C
Automatic voice reception system (CTI subsystem) that responds to voice information indicating the contents of the desired business provided from
Since the recording is automatically performed by the client 21, the client C can request the business at his own convenient time, and the lawyer L has the advantage that the business can be accepted regardless of the business hours.

Further, if the client C has a question with respect to at least one of the received detailed answer and the simplified answer, the client C is prompted on the computer screen to transmit the question information to the lawyer L. The requester C has an opportunity to ask a question, which is convenient.

[0086] Further, if the client C needs a document to show the contents of his / her desired business, the client C is prompted on the computer screen to transmit the document to the lawyer L by facsimile. Therefore, it is convenient for the client C.

In the task acceptance / reply method according to the embodiment of the present invention described above, “confirmation of the identity of the client” and “security” are performed as follows. In order to give the client C a sense of security, it is preferable to describe these contents in the section of “technical explanation” on the above-mentioned homepage (see FIG. 10).

Regarding the “confirmation of the requester's identity”, at the stage of inputting the first “request consultation form”, the reader or the requester C is given a “password” (for example, an arbitrary 5-digit number). This is done by having “Birthday” filled in and writing the “Receipt Number” in the “Response Form” from Lawyer L for the “Request Consultation Form”. In other words, "PIN"
The identity of the requester is confirmed by "date of birth" and "reception number".

[0113] Security is ensured by encrypting a document by a known method when transmitting and receiving an electronic mail.

In the image of FIG. 10, other items such as “automatic voice reception system” and “reproduction method of voice file” are provided. Usually, these items have the same contents as described above. Is described.

[0091] The work acceptance / response method of one embodiment of the present invention is carried out as described above. By placing a diagram showing the flow of this method on the above-mentioned "homepage", the client C can feel secure. It is preferable to be able to have For example, if the user clicks on the item “procedures and rules” on the image shown in FIG.
The screen “0” displays “procedures and rules of legal consultation and legal work by voice” as shown in FIGS. 6 and 7. For example, ~ 7. List the items.

1. 1. Client C sends “Request Consultation Form” (free) 2. Lawyer L sends “Response Form” to “Request Consultation Form” 3. If the content of the “response form” is “available”, the requester C sends a “request application form” (paid). 4. Requester C gives a detailed explanation by voice using a dedicated telephone number. 5. Client C pays lawyer fee 6. The client C selects a method of receiving the desired voice information (detailed answer), and the lawyer L answers with the selected method. If necessary, the client C can ask a question for the answer / preparation document etc.

The above 1. ~ 7. It is preferable to include the following description, for example, in the item of (1).

1. Then, based on the content of the transmitted “Request Consultation Form”, whether the content of the request item of the client C is within the range of the “legal consultation and legal service by voice”, It is explained that the lawyer L judges whether there is a conflict or a conflict of interest.

2. Then, Lawyer L The result of this determination is sent to the requester C by e-mail in a "response form".
If it is possible to respond, the “Response Form” will contain “Reception Number”, “Exclusive Phone Number”, and “Account Transfer Account”. If the response is not possible, only “Reception Number” will be described. Is explained. In addition, when it is not possible to respond, it states that a consultation method etc. will be separately presented in a "response form". If the lawyer L determines that the answer is impossible with the fee type selected in the “Request Consultation Form”, he states that he will comment.

3. Here, it is stated that when the client C transmits the “Request Application Form”, it is determined that the request is an official request from the client C. In addition, the "request application form" states that it is necessary to input predetermined information such as client confirmation information and a summary of a request for legal consultation and legal work. The method of receiving the audio information of the client C is (1) audio file (select from WAVE file format or DSS file format), (2) MD,
(3) State to select from micro-cassette tapes. In the case of the WAVE file format, it is preferable to state that the sound can be reproduced by the Microsoft Windows (trademark) sound function, and in the case of the DSS file format, the sound can be reproduced by the DSS Player.

4. Then, after calling the "Request Application Form", call the dedicated telephone number, access the 24-hour automatic voice reception system, and give a detailed explanation of the legal consultation and legal business request by voice (verbal) State. It is also specified that the maximum recording time is, for example, 20 minutes. Also, to prevent the maximum recording time from expiring before the detailed explanation is over, an announcement that the recording ends once 3 minutes before the maximum recording time and that the remaining recording time is 3 minutes. , It is preferable to state that it is necessary to finish talking in the remaining three minutes thereafter.

If there is an attached document, that is, if there is a document such as a contract or some related document necessary for preparing the answer to the request item, the receipt number, name, and date of birth are displayed on the “cover”. After entering your password,
The fact that a fax is to be transmitted with a predetermined FAX number is added. It also states that there is a limit on the number of sheets that can be sent (for example, up to five).

5. Then, after a detailed explanation is given verbally using a dedicated telephone number, it is specified that a predetermined fee needs to be transferred to the lawyer L's dedicated deposit account within a predetermined period.

6. Then, the documents to be prepared in response to the legal consultation and in response to the document preparation request will be started after confirming the payment, and clearly indicate that they will be sent and sent within a predetermined period. At that time, the summary of the response to the consultation and the legal document created,
It is specified that it is created in text format and sent by e-mail, detailed description etc. is created as audio information, and it will be sent by e-mail for audio files and by courier service for MD or micro cassette tape I do.

7. Then, if you have a question regarding the answer from Lawyer L, enter and send the summary of the question in the “Questionnaire” on the website and explain the details using the dedicated telephone number, and accept it only once. Answer to 6. Please specify that it will be sent by the method described above.

Further, it is preferable that the contents shown in FIG. 8 be displayed on the screen of the client computer by clicking the item of "charge system" on the image of FIG.

Type A (general or simple legal consultation / creation of legal documents): 30,000 yen Type B (complex or important legal consultation / legal documents): 100,000 yen Type C (delicate reasoning) Legal consultation and preparation of legal documents that require a major investigation regarding the facts and laws): 200,000 yen

Those that are unlikely to be processed for less than 200,000 yen are described in this “voice legal consultation and legal work”
It is preferable to add that it cannot be handled. This is because such a complex case requires direct interviews and various discussions, and is not suitable for the task acceptance / response method.

The present invention is not limited to the above embodiment. For example, in the above embodiment, the Internet 4
Although 0 is used, another network may be used as long as the computer 10 of the client C and the computer 20 of the lawyer L can be connected. For example, a network installed inside an organization or the like, such as a local area network (Local Area Network, LAN), may be used.

In the above embodiment, a lawyer is described as a mandatory, but the present invention can be applied to other lawyers, specialists in tax and social insurance, and consultants.

[0107]

As described above, according to the method for receiving and responding to business according to the present invention, it is possible for a person who is in charge of various business such as a lawyer to receive a business at a reasonable cost.
The client can request the desired work at a reasonable cost. Also, without having to meet with the client and the client, the client will be able to take on the tasks the client wants,
In addition, the requester can receive a detailed answer of the delegated work at a reasonable cost. Furthermore, on the one hand, the work efficiency of the assignee can be improved, and on the other hand, the psychological resistance of the client who occurs when the work is delegated to the assignee can be reduced.

[Brief description of the drawings]

FIG. 1 is a functional block diagram showing a schematic configuration of a computer network used for a task acceptance / reply method according to an embodiment of the present invention.

FIG. 2 is a flowchart showing each step of a task acceptance / reply method according to an embodiment of the present invention.

FIG. 3 is a flowchart showing each step of a task acceptance / reply method according to an embodiment of the present invention, which is a continuation of FIG. 2;

FIG. 4 is a screen diagram showing an example of a homepage used in the work acceptance and answering method according to one embodiment of the present invention.

FIG. 5 is a screen view showing an example of an image used in the work acceptance and answering method according to the embodiment of the present invention.

FIG. 6 is a screen diagram showing an example of an image used in the work acceptance / reply method according to the embodiment of the present invention.

FIG. 7 is a screen diagram showing an example of an image used in the work acceptance / answer method according to the embodiment of the present invention.

FIG. 8 is a screen diagram showing an example of an image used in the work acceptance / answer method according to the embodiment of the present invention.

FIG. 9 is a screen diagram showing an example of an image used in the work acceptance / answer method according to the embodiment of the present invention.

FIG. 10 is a screen diagram showing an example of an image used in the work acceptance and answering method according to one embodiment of the present invention.

FIG. 11 is a screen diagram showing an example of a request consultation form used in the work acceptance and answering method according to one embodiment of the present invention.

FIG. 12 is a screen diagram showing an example of a request application used in the work acceptance / reply method according to the embodiment of the present invention.

FIG. 13 is a screen view showing an example of a questionnaire used in the work acceptance and answering method according to the embodiment of the present invention.

[Explanation of symbols]

 C Client L Lawyer M Information recording medium 10 Client computer 11 Telephone 20 Lawyer computer 21 CTI subsystem 30 Server computer 31 WWW server 32 E-mail server 40 Internet

Claims (7)

[Claims] 1. A method in which a predetermined person accepts a task and answers the task via a communication network, the method comprising: (a) a computer screen for transmitting request consultation information to the person; Prompting the viewer above, (b)
When the request consultation information is transmitted from the viewer to the assignee via the communication network, it is determined whether or not the content of the request consultation information is acceptable to the assignee, and (c) (B) if it is determined that the request is acceptable, the requester is urged to transmit the client identification information and the contact point information to the viewer via the communication network; If it is determined in b) that the request can be accepted, if the reader wishes to delegate business, the request application information is transmitted to the viewer via the communication network using the requester identification information. A message is sent to the recipient, and the contact point information is used to urge the reader to provide the content of the business desired by the viewer to the recipient by voice information. (E) The request application information from the viewer is Person Sent to the user, a detailed answer to the content of the business desired by the viewer is provided by voice based on the request application information and the voice information, and a simple answer to the business is provided by text. (F) When audio information indicating the content of the business desired by the viewer is provided by the viewer, the audio information is recorded, and (g) the request application information and the When the detailed answer by voice and the simple answer by text are created by the assignee based on the voice information, at least one of the detailed answer and the simple answer is communicated according to the wishes of the viewer. A task acceptance / reply method, wherein the method is transmitted to the viewer via a network. 2. A request for prompting the delegate to transmit requester identification information and separate delegation information to the viewer via the communication network when it is determined that the delegation is not possible in (b). The task acceptance and response method described in Item 1. 3. The business acceptance and answering method according to claim 1, wherein voice information indicating the contents of the desired business provided by the viewer is recorded by an automatic voice reception system for 24 hours. 4. If there is a question regarding at least one of the detailed answer and the simplified answer created by the delegate, the question information is provided to the delegate in text and the detailed information of the question is voiced. 4. The business acceptance / response method according to claim 1, which prompts the viewer. 5. A detailed answer to the question is prepared by the delegate by voice based on the detailed information of the question and the question information provided by voice from the viewer, and a simple answer to the question is provided. 5. The work acceptance / response according to claim 4, wherein at least one of the detailed answer and the simplified answer is transmitted to the viewer via the communication network as desired by the viewer. Method. 6. The method according to claim 1, wherein the detailed answer and the simplified answer for the content of the business desired by the viewer are made after confirming that a predetermined fee has been paid by the viewer. The task acceptance and answer method described in any of them. 7. The system according to claim 1, wherein if there is a document necessary for indicating the contents of the business desired by the viewer, the viewer is urged to transmit the document to the delegate by image information transmitting means. Task acceptance / response method described in any one of Items 6 to 6.