JP2002109321A - Electronic shop system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce the load of an applying work, in the case of buying merchandise for a summer gift, a year-end gift, etc., in merchandise selling which utilizes the Internet. SOLUTION: A merchandise server 10 is provided with a means for receiving a customer ID transmitted from a customer terminal 12 via the Internet NW, a customer information DB 14 in which customer information specified by an arbitrary customer ID is stored, a merchandise DB 16 in which merchandise information specified by an optional merchandise ID is stored, an order history DB 18 in which the order history including an order date when a previous order is made, a destination and the merchandise ID of merchandise is stored, while made to correspond to the customer ID of each customer, and a means for reading the ordering history from the order history DB with the received customer ID as a key and the merchandise information from the merchandise DB with the merchandise ID in the ordering history as a key, preparing data for a purchase application picture and transmitting the data to the customer terminal to be displayed.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention is applied to a purchase application in a case where the rate of sending the same product periodically is high, such as in the case of middle-aged or year-end gifts, in the sale of goods using an electronic shopping mall system, particularly the Internet. And a preferred electronic store system.

[0002]

2. Description of the Related Art In general, a department store or the like sends an application form together with a catalog from the department store or the like at the next median year / year-end gift to the person who applied for the previous year / year-end / year-end gift, and to the customer for the application. Convenience has been made. in this case,
It is rare for Nakamoto / Toshigetsu to send completely different products to all destinations, and the same item is often sent to multiple destinations, so the applicant needs to post the same item code many times. . In addition, for Zhongyuan / Shigetsu, since the percentage of people who send the same product to the person who sent it last time without changing it is large, the application form includes the name and destination of the previous destination and the product ordered last time. The presence / absence check box is often pre-printed. However, when the last sent product is no longer handled due to a department store or the like, the applicant needs to search through the catalog for the product to be sent this time.

[0003] In recent years, so-called online shopping has been carried out even for the above-mentioned middle-aged and year-end gifts. As a system used for such online shopping, for example, Japanese Patent Application Laid-Open No. 9-54801
In addition, by providing a barcode reading means in the ordering terminal, the user of the ordering terminal reads the barcode attached to the product to be ordered by the barcode reading means,
A system in which order processing is completed is disclosed.
Japanese Patent Application Laid-Open No. 9-231264 basically stores the purchase history of products for each user, and calculates the product purchase interval of each product based on the information of the purchase history.
It is disclosed that a demand generation time for each product is estimated. Further, Japanese Patent Laid-Open No. 10-162079 discloses that only updated information is transmitted from a center (server) to each terminal in a huge amount of product information, and the terminal side includes a large amount of product information read out from a storage medium. There is disclosed a technique in which only information to be updated is replaced with new information so that a search can be performed by a user.

[0004]

However, in the above-described conventional online shopping system, even if the destination and the product are the same as those previously purchased, the destination information and the product related to the product including at least the product name are always provided. There was a problem of having to enter information.

[0005] The present invention has been made to solve the above-mentioned conventional problems, and in the case of selling goods using the Internet, it is often the case that the same goods are sent to the same destination as before, such as Nakamoto or New Year's gift. Another object of the present invention is to provide an electronic shopping mall system capable of reducing the load of purchase application work.

[0006]

According to the present invention, a receiving means for receiving application information together with a customer ID transmitted from a customer terminal via the Internet, and customer information specified by an arbitrary customer ID are stored. A customer information database, a product database in which product information including a product name is stored for a product specified by an arbitrary product ID, and a customer in which customer information is stored in the customer information database. An order history database in which an order history including an order date, a destination information, a product ID for specifying product information relating to a sent product and a quantity of the sent product is stored in association with each customer ID; Receiving the customer ID by the receiving means, using the customer ID as a key,
First reading means for reading a corresponding order history from the order history database, and a product I in the read order history
D as a key, second reading means for reading out the corresponding product information from the product database, and the first product information along with the product name in the product information read by the second reading means.
Transmitting means for transmitting data of a re-application screen including destination information in the order history read out by the reading means and the quantity of the sent product to the customer terminal, and displaying a re-application screen for inputting the application information; With the provision of the above, the problem is solved.

That is, according to the present invention, in the sale of goods using the Internet, when the applicant specifies the goods and inputs the destination information, if the application is for the second time or later, the previous destination information such as the last time, etc. The re-application screen where the product information etc. related to the previous order product is filled in by default,
Since the information can be displayed on the customer terminal, it is only necessary to perform the operation for the destination to be changed, so that the input load from the application screen can be reduced.

[0008]

Embodiments of the present invention will be described below in detail with reference to the drawings.

FIG. 1 shows an outline of an Internet store server according to an embodiment of the present invention.

The Internet store server (electronic store system) 10 of the present embodiment is a receiving means (not explicitly shown) for receiving application information together with a customer ID transmitted from a customer terminal (client site) 12 via the Internet NW. And a customer DB (customer information database) 14 in which customer information specified by an arbitrary customer ID is already stored, and merchandise information including a product name of a product specified by an arbitrary product ID is stored. Product DB (product database) 16 and each customer whose customer information is stored in the customer DB 14 are associated with the respective customer IDs, and are associated with the order date, destination information, and the sent product when previously placing an order. Note that stores the order history including the product ID specifying the product information and the quantity of the product sent History DB (database) 18
When the customer ID is received by the receiving means, a first reading means for reading the corresponding order history from the order history DB 18 using the customer ID as a key, and a product ID in the read order history A second reading means for reading corresponding product information from the product database as a key, and the order read by the first reading means together with a product name in the product information read by the second reading means. A transmission means (not explicitly shown) for transmitting data of a re-application screen including destination information in the history and the quantity of the sent product to the customer terminal, and displaying a re-application screen for inputting the application information; I have.

As shown in the image of the data stored in FIG. 2, the commodity DB 16 includes an arbitrary commodity ID, and attributes, a commodity name, a company name, a price, etc. relating to the commodity specified by each commodity ID. Is stored. Further, in the product DB 16, information on whether or not each of the stored products is currently handled is stored, and the information is read out from the product DB 16 by the second reading means using the product ID as a key. When the target product is not currently handled, the feature of the product is similar to that of the product, and information on a similar product currently handled is extracted and displayed. The characteristics of this product include the attributes 1 to 3 of the product, the manufacturing / sales company, and the price, and the similar products are extracted in the order in which these features are closer to the target product.

In the present embodiment, together with the first reading means and the second reading means, the function of extracting a similar product of the target product based on the feature of the product is realized by software.

Next, the operation of this embodiment will be described with reference to the flowcharts shown in FIGS.

When an applicant (hereinafter, also referred to as an applicant) accesses the store server 10 from the customer terminal 12 via the Internet NW, a customer ID input screen is displayed on the terminal as shown in FIG. An initial screen is displayed (step 10). If the applicant already has a customer ID, the customer ID (and password if necessary) is entered. If the applicant does not have a customer ID, the customer ID is displayed on this screen. Is clicked to switch to the customer information input screen (step 12). The customer ID input here may be a dedicated ID issued by the Internet store server 10, but if the server is an Internet store operated by an actual store, the customer ID already used in the actual store is used. It may be an ID that can specify the personal information that is present.

For the sake of convenience, the case where the customer ID is not possessed, that is, No in step 12 will be described first. Note that the processing of a new application passing through steps 12, 14, 16, and 22 is general, and therefore the description will be simplified.

When the button is clicked as described above, a customer information input screen (not shown) is displayed (step 1).
4) On this screen, customer information including customer's personal information such as name, address, telephone number (contact information), etc. is input, and in exchange for the input, a customer ID is numbered. Record (store) customer information (Step 1)
6). At the same time, this ID is also displayed on the customer terminal of the applicant.

On the other hand, if the customer has entered the customer ID (Yes in step 12), the customer ID is used as a key to determine whether or not the customer has already placed an order, ie, whether or not the customer is the first purchase application. Is searched in the order history DB 18 (step 18). In the case of No at step 18, the user is prompted to enter whether or not to apply with reference to the previous order history (step 20).

When there is no order record (Ye in step 18)
s) or when there is a track record but does not refer to the previous order (No in step 20), and when applying for the first time this time (No in step 12), prepare screen data of a new application (step 20). 22), transmitting it to the customer terminal via the Internet NW by the transmitting means,
For the applicant, a new application screen is displayed (step 36), and a product selection screen (not shown) is further displayed to allow the applicant to select a plurality of products (primary selection product group). When this selection is completed, the primary selection merchandise group data is pooled.

Next, a destination input screen (not shown) is displayed, and destination information including personal information such as a zip code, an address, a name, a title, a telephone number, etc. of the destination (destination) is input on the screen. In the not-shown applied product input section, a screen is displayed by default so that the previously selected primary selected product group can be selected with a mouse or the like, and the desired product is selected by the applicant (step 38).

In the present embodiment, if there is a previous (previous) order record (No in step 18) and the previous order is referred to (Yes in step 20), the received customer ID is used as a key, The first reading means reads the previous applicable order history from the order history DB 18 (step 24). At that time, as for the ordered items, there are cases where the gift items are changed between the year-end gift and Nakamoto. Is also good.

Next, for each destination included in the read order history, the second reading means reads the corresponding product information from the product DB 16 using the product ID of the product ordered last time as a key, The information is searched to confirm whether the product can be currently handled (step 26,
28).

As a result of searching the product DB 16 as described above, if the product ordered last time is still being handled (Yes in step 28), the product name in the product information on the product is replaced with the order name. Pooling is performed in association with the corresponding destination information in the history and the number of products sent (step 30).

On the other hand, as a result of the same search, if the target product ordered last time is not currently handled (No in step 28), as shown in FIG. Attributes similar to the target product, such as attributes 1 to 3, manufacturing / sales company, and price, are extracted as similar products from the product DB 16 as similar products, and the product name is similarly applied to the corresponding destination information and the quantity sent. And pooled (step 32).

For all destinations, step 28
After completion of the processing of steps # 32 to # 32, re-application screen data including a list in which the product names and quantities of the same or similar products as the previous time are described are created for all the pooled destinations (step 34). ).

Thereafter, the store server 10 transmits the created re-application or prepared new application screen data to the customer terminal of the applicant at the client site 12 via the Internet NW by the transmission means. Display the re-application screen or the new application screen in which the destination, product name, quantity, etc. are displayed by default (Step 3)
6).

FIG. 6 shows an example of the re-application screen displayed by the above operation (processing). In this figure, 2
First, the applicant will see the default destination information and the product information such as the product name and quantity of the order by default,
You can choose whether to use the same product as before, reselect the product, or stop sending. On the other hand, for the third destination from which it is determined that there is no sales at present, that fact is displayed, and a similar product similar to the previously ordered product is searched and displayed by default, and this similar product is displayed. (Recommended products) can be selected, changed, or canceled.

As shown in FIG. 6, the applicant selects, in order from the top, the same product as the last time, the delivery cancellation, and the recommended product (similar product), inputs all the application information, and confirms. The screen changes to the corresponding purchase confirmation screen shown in FIG. 7.
A final decision is input by inputting, selecting, modifying, and deleting (step 38). As described above, when the information input by the applicant on the application screen is finally determined, it is determined that an order has been received, the input application information is received as order information, and the order history DB 16 together with the customer ID as a new order history.
Is recorded (saved) (step 40).

Although FIG. 6 shows a case in which similar products are displayed by default, for example, sending item candidates are displayed in a list format as shown in FIG. 8 so that the applicant can select similar products. Alternatively, the user may be prompted to select another product.

According to the embodiment described in detail above, the customer I
By using D as the key, the applicant's attributes (customer information), the previous destination such as the previous one, and the same application information as the order contents at that time are displayed by default on the application screen, and the user is prompted to input whether or not there is a change. Thus, the labor of inputting by the applicant can be reduced. In addition, when the same product as the previously ordered product is not handled at the time of application, the product with the attribute of the same or similar product as the previously ordered product is displayed by default on the application screen, and the applicant is similarly searched.・ The labor of input can be reduced.

Although the present invention has been specifically described above, the present invention is not limited to the above-described embodiment, and can be variously modified without departing from the gist thereof.

For example, the specific configuration of the electronic shopping mall system is not limited to the one shown in the above embodiment.

[0032]

As described above, according to the present invention, in the case of selling goods using the Internet, when the same goods are often sent to the same destination as before, such as Chu-Yu and New Year, the purchase application work is performed. Load can be reduced.

[Brief description of the drawings]

FIG. 1 is an explanatory diagram showing an outline of an online shopping system according to an embodiment of the present invention;

FIG. 2 is a chart showing an image of information stored in a product database.

FIG. 3 is a first half flowchart showing the operation of the present embodiment;

FIG. 4 is a second half flow chart showing the operation of the present embodiment;

FIG. 5 is an explanatory diagram showing an initial screen when the electronic store of the present embodiment is accessed.

FIG. 6 is an explanatory diagram showing an image of an application screen according to the embodiment;

FIG. 7 is an explanatory diagram showing an image of a purchase confirmation screen according to the embodiment;

FIG. 8 is an explanatory diagram showing an example of a similar product list.

[Explanation of symbols]

 10 Internet store server 12 Customer terminal 14 Customer DB 16 Product DB 18 Order history DB NW Internet

Claims (4)

[Claims] 1. Receiving means for receiving application information together with a customer ID transmitted from a customer terminal via the Internet, a customer information database storing customer information specified by an arbitrary customer ID, A product database in which product information including a product name is stored for a product specified by the product ID of each of the products, and a customer in which customer information is stored in the customer information database, in association with each customer ID, An order history database in which an order history including an order date when previously ordered, destination information, a product ID for specifying product information on the sent product, and an amount of the sent product is stored; When received, the customer I
A first reading unit that reads a corresponding order history from the order history database using D as a key; and a second reading unit that reads corresponding product information from the product database using a product ID in the read order history as a key.
A re-applying screen including a reading unit, destination information in the order history read by the first reading unit, and a quantity of the sent product, together with a product name in the product information read by the second reading unit. Transmitting means for transmitting said data to said customer terminal and displaying a re-application screen for inputting said application information. 2. The commodity database stores information on whether or not each of the stored commodities is currently handled. The second reading means reads the commodity ID from the commodity database using a commodity ID as a key. When the issued target product is not currently handled, the feature of the product is similar to that of the product, and information on a similar product currently handled is extracted and displayed. The electronic shopping mall system according to claim 1, wherein 3. The feature of the product includes an attribute of the product, a manufacturing / sales company, and a price, and the similar product is extracted in an order in which these features are closer to the target product. An electronic store system according to item 1. 4. The electronic store system according to claim 1, wherein the destination information includes a destination address, a name, and a contact.