JP2002042035A - Order price demanding processing system and method therefor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To process and demand order price with a store-side computer for online sales of goods and the like. SOLUTION: Upon the reception of an order request from a customer terminal, information on the content of the customer order is registered and an identification number for the customer order and a tenant code are transmitted to a settlement system. Upon the reception of the identification number for the customer order and an operation key from the settlement system, the identification number for the customer order is used for the retrieval of the content information of the customer order, and thereafter the content information of the order, the operation key, and information for store authentication are transmitted to the settlement system. Upon the reception of information indicating that the customer order is acceptable from the settlement system, information indicating that the customer order is accepted is stored. At arbitrary timing after the shipment of the goods and the like related to the customer order, an identification number for the order related to a request for order price charging is transmitted to the settlement system, and information indicating whether the order price charging processing is successful is received from the settlement system.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a technology for performing an order billing process on a computer at a store which sells products and the like online.

[0002]

2. Description of the Related Art Various homepages of stores that sell products and the like are established on the Internet.
In such online sales, payment of goods or the like may be, for example, bank transfer, postal transfer, or cash on delivery, or may be a credit card payment. Normally, in the case of credit card payment, communication between the store server and the customer's terminal is performed using SSL (Secure Socket Laundry).
yer) or the like, it should not be stolen by others, but ordinary consumers do not like to enter a credit card number for each order of a product or the like. However, if it is necessary to perform bank transfer or postal transfer each time, there is a problem that it takes time and has to bear a remittance fee. In the case of COD, the cash-on-delivery fee is relatively high.

[0003] Therefore, a mechanism is used to eliminate the need to transmit the credit card number on the Internet for each order. For example, when a customer registers a credit card number in advance by mail or the like with a company that performs settlement business, and purchases a product or the like on a homepage of a store affiliated with the company that performs the payment business, the customer must register with the store. The settlement company cooperates with the settlement company, and the settlement company performs customer authentication and credit processing for the customer, thereby performing settlement processing of the order price.

[0004]

As described above, the cooperation between the computer of the company that performs the settlement business and the computer of the store is very important.

[0005] An object of the present invention is to provide a new technique for confirming an order from a customer on a computer at a store side and billing the order.

[0006]

A computer system according to a first aspect of the present invention, when an order request is received from a customer terminal, registers content information of the customer order in an order storage device, Receiving means for transmitting at least the identification information (for example, the management number in the embodiment) and the store information (for example, the store code and / or the address of the computer on the store side) of the order to the customer terminal or the settlement system; When the identification information of the customer's order and the session key (for example, the operation key KEY02 in the embodiment) are received from the settlement system, the content information of the customer's order is extracted from the order storage device using the identification information of the customer's order. Credit request preprocessing means, customer order content information retrieved from the order storage device, session key, and store authentication information ( (For example, a store ID and a password in the embodiment) to the settlement system, and when information indicating that a customer order can be received is received from the settlement system, the order storage device Credit result processing means for storing information indicating the order, and at any time after the delivery of goods or services related to the customer's order, transmitting identification information of the order by the customer related to the order billing request to the settlement system, Order price request means for receiving information indicating the success or failure of the order price request process from the settlement system.

A computer according to a second aspect of the present invention
When receiving the order request from the customer terminal, the system registers content information of the customer order in the order storage device, and transmits at least the identification information and the store information of the customer order to the customer terminal or the payment system. A credit request preprocessing means for extracting the customer order content information from the order storage device using the customer order identification information when the customer order identification information and the session key are received from the settlement system; Credit request means for transmitting the customer order content information, session key, and store authentication information retrieved from the storage device to the payment system; and payment identification information for the customer order in the payment system from the payment system (for example, When receiving the order number of the customer, information indicating the order and the payment identification information are stored in the order storage device. And credit result processing means to pay,
At any time after the shipment of the product pertaining to the customer's order or the provision of the service, the identification information or the payment identification information of the customer pertaining to the order payment request is transmitted to the payment system, and the payment system succeeds or fails the payment processing from the payment system. And order receipt means for receiving information indicating

Accordingly, the computer system of the present invention automatically transmits the above-mentioned information to the settlement system when receiving the session key indicating that the customer authentication and the like have been normally completed in the settlement system. Make a credit request. Therefore, it is possible to save labor and speed up processing in the store.

[0009] The information for specifying the order used in the order billing request may be identification information of an order by a customer or settlement identification information.

The above-mentioned order price request means may be configured to further transmit the store authentication information relating to the order price request request to the settlement system.

[0011] Further, when the above-mentioned order price request means receives the information indicating the success of the order price request process from the settlement system, the order storage device stores the charged information in response to the customer's order in the order storage device. A configuration for recording is also possible.

Further, the above-mentioned order price request means is operated in response to receiving a delivery completion notice from a system related to the delivery of the goods according to the customer's order (for example, the distribution system in the embodiment). Such a configuration is also possible. In the present invention, it is possible to make an order price request request in cooperation with, for example, a physical distribution system, in addition to the order of the store staff.

[0013] The order price claim processing method according to the third aspect of the present invention is characterized in that when an order request is received from a customer terminal,
Registering the content information of the customer's order in the order storage device and transmitting at least the identification information of the customer's order and the store information to the customer's terminal or the payment system; and transmitting the identification information and the session key of the customer's order from the payment system. Extracting the order information of the customer from the order storage device using the identification information of the order of the customer when received; and authenticating the content information, session key and store of the order of the customer extracted from the order storage device. Transmitting information to the payment system; and, when receiving information indicating that the customer order can be received from the payment system, storing information indicating the order received for the customer order in the order storage device; At any time after the shipment of the goods pertaining to the order or the provision of the service, the identification information of the order pertaining to the order billing request is transmitted to the settlement system. Send the beam, and receiving the information indicating the success or failure of the order price claim processing from the settlement system.

According to a fourth aspect of the present invention, there is provided an order price request processing method comprising the steps of: receiving an order request from a customer terminal;
Registering the content information of the customer's order in the order storage device and transmitting at least the identification information of the customer's order and the store information to the customer's terminal or the payment system; and transmitting the identification information and the session key of the customer's order from the payment system. Extracting the order information of the customer from the order storage device using the identification information of the order of the customer when received; and authenticating the content information, session key and store of the order of the customer extracted from the order storage device. Transmitting the information to the payment system, and when receiving payment identification information for the customer's order in the payment system from the payment system, storing information indicating the order received and the payment identification information for the customer's order in the order storage device. And at any time after the delivery of goods or the provision of services pertaining to the customer's order, The identification information or payment identification information of an order by the customer and sends to the payment system, and receiving information indicating the success or failure of the order price claim processing from the settlement system.

The modification according to the first aspect of the present invention can be applied to the modification according to the third aspect of the present invention.
The modification according to the second aspect of the present invention is referred to as the fourth aspect of the present invention.
It is also possible to apply to the modification according to the aspect.

It is also possible to create a program that causes a computer to execute such a method.
It is stored in a storage medium or storage device such as a ROM, a magneto-optical disk, a semiconductor memory, and a hard disk. The intermediate processing result is temporarily stored in a memory.

[0017]

FIG. 1 shows an outline of a system according to an embodiment of the present invention. For example, the network 1 which is the Internet includes one or a plurality of customer terminals 3 including a Web (Web) browser, a store server 5 which is a Web server for selling products and the like online, and an order according to an embodiment of the present invention. A settlement server 7 that performs settlement processing of the price is connected.

The store server 5 includes a payment server command interface (IF) program 53 distributed from, for example, an administrator of the payment server 7, and a store-side processing unit 55 for other processing in the store server 5. In addition, the store server 5 includes a database of sold products and the like, an order information database (DB) 51 that stores information on orders received from customers, and the like. A store terminal 11 operated by store staff is provided. It is connected. Further, the store server 5 includes, for example, an inventory management system 13,
In some cases, a server (not shown) that performs processing for shipping products and the like may be connected. In some cases, the store server 5 itself has a function of the inventory management system 13 and a server that performs a process for shipping products and the like.
Further, in the case where the store server 5 performs a business of obtaining a price by downloading a program or content data to the customer terminal 3 via the network 1, for example, the program, the content,
In some cases, a download server 17 storing data is connected to the network 1 and linked with the store server 5. The store server 5 may have the function of the download server 17.

The network 1 has, for example, a logistics system 1 of a logistics department of a shipping company or a company operating a store server 5.
5 is connected. The distribution system 15 may be connected to the store server 5 by another network or a dedicated line. Many other servers are connected to the network 1.

In this embodiment, the settlement server 7 is a predetermined Internet service provider (ISP: Internet).
For a customer who is a member of a Service Provider) and who has registered credit card information in advance, it performs settlement processing of the purchase price of products and the like by the customer. Therefore, the settlement server 7 can refer to the member information database 71 storing the information of the member ID and the password and the information of the credit card. Further, in the present embodiment, the configuration is such that the use of the settlement server 7 is permitted to the store server 7 which is determined to satisfy the predetermined condition in advance. Therefore, the settlement server 7 can refer to the store information database 73 storing the store information including the ID and the password of each store or each store server 5. In this embodiment, in order to perform payment by a credit card, the payment server 7 uses a credit online finance system, CAFIS (Credit And Finance Inf.).
oration switching system) 9 so that communication with a computer of a credit card company can be performed. The settlement server 7 also requires processing for, for example, a credit card company.
It is necessary to receive order information from and store the order information. Therefore, the settlement server 7 uses a settlement order information database (DB) 75 for registering order information and the like. Further, the settlement server 7 also uses a billing file 77 storing information for billing the credit company.

The processing in the system shown in FIG. 1 will be briefly described. The customer operates the customer terminal 3 to access the store server 5 via the network 1 and searches for a product to purchase. When a product or the like to be purchased is found, the customer sends an order for the product or the like from the customer terminal 3 to the store server 5. At this time, the customer instructs to use the settlement system according to the present embodiment for settlement. The store server 5 registers the order information received from the customer terminal 3 in the order information DB 51, and stores the order information, information of the store server 5 (for example, store authentication information or store identification information or the address of the store server 5) and the customer. The address and the like of the terminal 3 are added and transferred to the settlement server 7. The payment server 7
Confirm / authenticate the store using the information of the store server 5,
Temporarily register order information. The settlement server 7 is a store server 5
If there is no problem with the information of the order and the order information, the operation key KEY
01, and transmits an operation key KEY01 as a hidden parameter and screen information for prompting the customer terminal 3 to input a customer (member) ID and password.

The customer terminal 3 displays a screen for prompting the user to input an ID and a password. Then, the customer inputs the ID and password of the customer (member), and the customer terminal 3 transmits the ID and password and the operation key KEY01 of the hidden parameter to the settlement server 7. The settlement server 7 determines whether the operation key KEY01 is a valid operation key, whether the pair of ID and password is correct, whether the customer of the received customer (member) ID is a normal member in the ISP, or not. Check if you are eligible to use such payment system. If all the inspections are completed normally, the settlement server 7 generates the operation key KEY02. If all the inspections have been completed normally, the settlement server 7 sends the operation key KEY02 as a hidden parameter, the inspection result, and the order information included in or included in the order information to the settlement server 7 separately. , And the identification information of the order in the store server 5 (hereinafter, referred to as a management number, but may be a symbol as well as a number) to the store server 5. If any of the tests fail,
The operation key KEY02 is not generated, and the store server 5
You are notified that an error has occurred in one of the checks. I
When the pair of D and the password is incorrect, the customer terminal 3 is also notified. For example, an ID and password pair may be retried up to two times. At this point, the customer authentication process and the system use qualification confirmation process are completed.

If the inspection result indicates that the inspection is successful, the store server 5 uses the received management number to place an order information DB
The order information is extracted from 51, and the order information, the management number, and the operation key KEY02 are output to the settlement server command interface (command IF) program 53 executed in the store server 5. The settlement server command IF program 53 is a program that provides an interface for exchanging the settlement server 7 with the store server 5, and is provided to the store by, for example, an administrator of the settlement server 7. If an error occurs in checking whether the customer ID is a normal member of the ISP or is qualified to use the payment system according to the present embodiment, the store server 5 sends the customer terminal 3 A notification is given that the settlement system according to the present embodiment cannot be used.

Order information, management number and operation key KEY02
Server command IF program 5
3 transmits these information to the settlement server 7 together with the store authentication information. The settlement server 7 performs an authentication process for the store, compares the temporarily registered order information with the order information received this time, and confirms the validity of the received operation key KEY02. If these processing results are positive, credit processing is performed. The credit process is a process of performing a credit inquiry to CAFIS 9 using the credit card number of the customer registered in the settlement server 7 in advance. When the payment server 7 obtains information from the CAFIS 9 indicating that payment can be made with the customer's credit card, the payment server 7 converts the order information into a payment order information database (DB) in the payment server 7.
75, and a reception number (a symbol may be used instead of a number) which is identification information of order information in the settlement server 7 is generated. Then, when the order information is registered in the settlement order information DB 75 of the settlement server 7, an order registration notification mail for notifying that the order has been registered is transmitted to the customer.

The settlement server 7 has a settlement server command I
To the F program 53, information indicating whether or not the order information can be registered, and if registered, a reception number and a management number are transmitted. The payment server command IF program 53 is:
The received information is output to the processing unit of the store server 5 which performs order management. Then, the store server 5 transmits screen information indicating that the order has been received by the payment system to the customer terminal 3. The customer terminal 3 displays a screen indicating that the order has been accepted by the payment system. Further, the store server 5 registers information indicating an order in the order information DB 51. On the other hand, if any of the processing results of the store authentication processing, the validity confirmation processing of the operation key KEY02, and the credit processing is negative, the store server 5 accepts the order from the customer terminal 3 by the settlement system. Send screen information indicating that the operation was not performed. If the processing result other than the store authentication processing is negative, the order information DB 51 registers that the order cannot be accepted. Then, a notification that the order cannot be received is transmitted to the customer terminal 3. The order processing ends here.

The store staff operating the store terminal 11 connected to the store server 5 refers to, for example, an order in the order information DB 51 of the store server 5 in which the information indicating the order is registered, and stores the order for shipping the merchandise. Do the work. When the order information is registered in the database of the settlement server 7, the store server 5 uses the order information as order information D
It is also possible to move or copy from B51 to the order information DB and refer to the order information DB. Further, when information indicating an order is registered in the order information DB 51, a configuration in which the store server 5 automatically outputs a collection request to the distribution system 15 is also possible. In the case where a program or content data is to be downloaded, a configuration in which a download permission is output from the store server 5 to the download server 17 when information indicating an order is registered in the order information DB 51 is also possible. is there. Further, when there is a system related to the shipment of other products, a configuration is also possible in which after the information indicating the order is registered in the order information DB 51, a processing request is automatically output from the store server 5 to the system. It is. In any case, a process for shipping a product or the like is performed to the customer who placed the order. The completion of the shipment / delivery is also registered in the order information DB 51.

When the shipment / delivery is completed and the stage for billing the order is reached, for example, the staff of the store operating the shop terminal 11 refers to the order information DB 51 to check the management number of the order to be billed for the order. Or, the reception number is extracted.
When the distribution system 15 and the store server 5 are linked, the store server 5 receives a delivery completion notification from the distribution system 15. The management number or the reception number is extracted from the delivery completion notification. Furthermore, download server 1
7 and the store server 5 cooperate, the store server 5 receives the download completion notification from the download server 17. Then, the management number or the reception number is extracted from the download completion notification. The management number or reception number of the order to be charged for the order is the order price request,
Command IF program 5 for payment server of store server 5
3, the settlement server command IF program 53 transmits the management number or the reception number to the settlement server 7 together with the store authentication information.

The settlement server 7 performs an authentication process for the store using the authentication information for the store. If the result of the authentication process is affirmative, the information indicating the sales confirmation is registered in the order corresponding to the reception number or the management number registered in the settlement server 7, and the order payment request process is performed. The order price billing process is to add billing information of the order price to information for billing the credit card company of the credit card registered by the customer. The information for billing is transferred to a credit card company, for example, once a month. The credit card company bills each customer based on this information. When the order price request processing is completed, the processing result is transmitted to the payment server command IF program 53, and the payment server command IF program 53 outputs the processing result to the sales confirmation processing unit of the store server 5. In the store server 5, if the result of the order payment request process is positive, for example, the order information DB 51
Register sales confirmation or billing completed for the order corresponding to the management number or the reception number in. On the other hand, if the result of the order payment request process is negative, such as when the management number or the reception number is incorrect, a notification prompting the user to confirm them is output to the store terminal 11. This completes the settlement.

Hereinafter, the details of the system operation in this embodiment will be described with reference to FIGS.

1. Customer Authentication Process and System Use Qualification Confirmation Process [First Embodiment] FIG. 2 shows a flow of a customer authentication process and a system use qualification confirmation process according to the first embodiment. For example, the customer operates the customer terminal 3 to access the store server 5 (step S1). For example, the store server 5 transmits the product information and the order form to the customer terminal 3 (Step S3).
There are various forms of the processing of steps S1 and S3, and here only a simple case is shown. Customer terminal 3 is We
b. Display product information and order form on browser.
The customer inputs the order details into the Web browser, presses a send button included in the order form, and sends the order information to the store server 5 (step S5). The order information includes a product name, a product number, a quantity, an amount, an address, a name, a telephone number, an e-mail address, and the like. Further, the order information may include information that the payment system according to the present embodiment is selected as a payment method. Further, the ISP may include a customer (member) ID of an ISP related to the settlement system according to the present embodiment. It is assumed that the store server 5 and the customer terminal 3 recognize each other's addresses.

When receiving the order information from the customer terminal 3, the store server 5 checks the format of the order information and registers the order information in the order information DB 51 (step S).
7). Before registration, for example, the inventory management system 1
It is also possible to make an inquiry about the stock to No. 3. The store server 5 receives address information (for example, a URL (Uniform Resource Locator)) of a processing unit (for example, a CGI (Common Gateway Interface)) that receives the received order information and a result of customer authentication or the like in the store server 5, and stores information. Information (for example, store code) and identification information (management number) of the customer's order, and screen information of a settlement request for requesting that the order information be subjected to an authentication procedure for settlement is sent to the customer terminal 3. Send (Step S
9). It is also possible to ask in the transmitted screen information whether to select the payment system according to the present embodiment as the payment means. The customer terminal 3 displays the received screen information in the Web browser, and the customer clicks the “OK” button when he / she approves the authentication procedure for the payment using the payment system according to the present embodiment. Push. Then, a settlement request is transmitted from the customer terminal 3 to the store server 5 (step S11).

When the store server 5 receives the settlement request,
The settlement request is transferred to the settlement server 7 (Step S1)
3). When transferring, the address information of the customer terminal 3 is transferred to the payment server 7 together with the payment request. In addition,
Store authentication information (for example, store ID and password) may be transferred separately from the store identification information or in place of the store identification information. The settlement server 7 that has received the settlement request confirms the store at least as to whether or not the store identification information is a real code. If the authentication information of the store is received, it is checked whether the pair of the store ID and the password is correct. When the store is confirmed, the order information, the address information of the store server 5, the store identification information, the management number, and the like included in the settlement request once received are temporarily registered in the temporary order reception file or the like. And
The settlement server 7 generates the operation key KEY01, and in the customer terminal 3, sets the operation key KEY01 as a hidden parameter, and displays authentication confirmation screen information for prompting the customer to perform customer authentication in communication with the settlement server 7 from now on. It transmits (step S15). The operation key KEY01 is used so that it can be confirmed later that the processing step is surely passed.

[0033] The customer terminal 3 displays an authentication confirmation screen in the Web browser, and the customer confirms "OK" included in the authentication confirmation screen.
I press the button. Then, the authentication confirmation is transmitted from the customer terminal 3 to the settlement server 7 together with the operation key KEY01 which is a hidden parameter (step S17). Payment server 7
Confirms the validity of the received operation key KEY01.
If the validity is confirmed, the settlement server 7 displays the screen information for prompting the input of the customer ID and the password on the customer terminal 3.
(Step S19). The operation key KEY
01 is not confirmed, a problem may occur if the processing is continued as it is.
Then, the client terminal 3 is notified that an error has occurred.

The customer terminal 3 stores the customer I in the Web browser.
A screen prompting for input of D and a password is displayed. At least in communications below this, for example, SSL (Secure
It is necessary to keep communication secret using Socket Layer) technology. SSL may be used in communication before this. The customer inputs the customer ID and password into the Web browser as required, and presses a send button provided on a screen in the Web browser. Then, the customer terminal 3 transmits the entered customer ID and password to the settlement server 7 (Step S21). Here, the customer ID and the password are used for the authentication process for the customer. However, when the customer is to be authenticated by another method, necessary information is transmitted from the customer terminal 3 to the settlement server 7. I do. If the customer ID and the password are output to the settlement server 7 in such a form, the pair of the customer ID and the password is not transmitted to the store server 5, and the customer ID and the password are transmitted to the malicious or malicious store. The password can be prevented from being abused.

When receiving the customer ID and the password, the settlement server 7 first determines whether or not the pair of the customer ID and the password is the same as the customer information registered in the member information DB 71 in advance. If they are not the same, the process returns to step S21 so as to input again. For example, if the customer ID and password are not determined to be the same even after confirming the customer ID three times, the settlement server 7 transmits the authentication error screen information to the customer terminal 3. The settlement server 7 may notify the store server 5 of an authentication error.

If the received pair of the customer ID and the password is the same as the customer information registered in advance, the authentication of the customer is completed. However, in the present embodiment, it is not possible to make a payment by the payment system according to the present embodiment only by authenticating the customer. Next, the settlement server 7 confirms the system use qualification. In this embodiment, confirmation of the system use qualification is performed in two stages. First, the given ISP
It is confirmed whether or not the user is a normal member. In other words, a member of the ISP cannot be said to be a normal member if payment of the usage charge of the ISP or the like is delayed. Next, it is confirmed whether the payment system is registered because the payment system according to the present embodiment can be used.
In the present embodiment, it is assumed that payment is made by a credit card, and therefore, a credit card number must be registered in advance. Also, set a separate standard,
It is also possible to set so that only those who satisfy the criterion can use the settlement system according to the present embodiment. If the result of the customer authentication process and the system use qualification confirmation process is positive, the settlement server 7 sets the operation key KEY.
02 (sometimes called a session key) is generated (step S23). Further, a configuration is also possible in which the operation key KEY02, order information, management number, and the like are stored as a session file and used for subsequent processing.

Then, the settlement server 7 sends the processing results of the customer authentication processing and the system use qualification confirmation processing, and if the processing results are positive, the operation key KEY02 and the management number to the store server 5 ( Step S25). The store server 5 receives the information from the settlement server 7 (Step S27). If there is an error in the system use qualification confirmation processing, the store server 5 notifies the customer terminal 3 that there is no system use qualification, and the customer terminal 3 displays that there is no system use qualification. (Step S29). Further, it registers that the settlement of the order of the management number in the order information DB 51 cannot be performed.

At this point, the customer authentication and system use qualification confirmation processing, which are the pre-stage of the credit processing, are completed. The processing flow shown in FIG. 2 can be variously modified. For example, instead of the configuration in which the store server 5 transfers the payment request in step S13, a configuration in which the payment request is transmitted directly from the customer terminal 3 to the payment server 7 is also possible. In this case, the store server 5 does not need to add the address information of the customer terminal 3 to the settlement request. Further, the address of the payment server 7 is embedded in the screen display of the payment request transmitted to the customer terminal 3.

In the above description, the processing flow is such that the system use qualification is also confirmed. However, the system use qualification may not be separately defined. In this case, this processing flow is a customer authentication processing flow. In the case of a simple customer authentication processing flow, a mode in which order information and a management number or the like as identification information of the order information are not transmitted to the settlement server 7 is also possible.

The operation keys KEY01 and KEY02
As for, if an expiration date is set and it does not return to the settlement server 7 within the expiration date, it is possible to regard the operation key as an error in the operation key confirmation process.

[Second Embodiment] Next, a second embodiment of the customer authentication process and the system use qualification confirmation process will be described with reference to FIG. For example, the customer operates the customer terminal 3 and operates the store server 5
Is accessed (step S31). For example, the store server 5 transmits the product information and the order form to the customer terminal 3 (Step S33). There are various forms of the processing of steps S1 and S3, and here only a simple case is shown. The customer terminal 3 displays product information and an order form on a Web browser. The customer inputs the order details into the Web browser, presses a send button included in the order form, and sends the order information to the store server 5 (step S3).
5). Order information includes product name, product number, quantity, amount,
Includes address, name, phone number, email address, etc. Further, the order information may include information that the payment system according to the present embodiment is selected as a payment method. Further, the ISP may include a customer (member) ID of an ISP related to the settlement system according to the present embodiment. Upon receiving the order information from the customer terminal 3, the store server 5 checks the format of the order information and registers the order information in the order information DB 51 (step S3).
7). Before registration, for example, the inventory management system 1
It is also possible to make an inquiry about the stock to No. 3. Then, the store server 5 receives the order information and the address information (for example, URL) of the processing unit (for example, CGI) that receives the result of the customer authentication or the like in the store server 5, the store identification information (for example, store code), and the order information. The customer terminal 3 displays the payment request screen information including the management number and requesting that the order information be subjected to an authentication procedure for payment.
(Step S39). It is also possible to ask in the transmitted screen information whether to select the payment system according to the present embodiment as the payment means. The customer terminal 3 displays the received screen information in the Web browser, and the customer clicks the “OK” button when he / she approves the authentication procedure for the payment using the payment system according to the present embodiment. Push. Then, a settlement request is transmitted from the customer terminal 3 to the store server 5 (step S4).
1).

When the store server 5 receives the settlement request,
The settlement request is transferred to the settlement server 7 (Step S4)
3). When transferring, the address information of the customer terminal 3 is transferred to the payment server 7 together with the payment request. In addition,
Store authentication information (for example, store ID and password) may be transferred separately from the store identification information or in place of the store identification information. The settlement server 7 that has received the settlement request confirms the store at least as to whether or not the store identification information is a real code. If the authentication information of the store is received, it is checked whether the pair of the store ID and the password is correct. When the store is confirmed, the order information, the address information of the store server 5, the store identification information, the management number, and the like included in the settlement request once received are temporarily registered in the temporary order reception file or the like. And
The settlement server 7 generates an operation key KEY01, and transmits to the customer terminal 3 screen information for prompting the customer terminal 3 to input a customer ID and a password, using the operation key KEY01 as a hidden parameter (step S45). Operation key K
The reason why EY01 is used is that it is possible to later confirm that the processing step has been passed.

The customer terminal 3 stores the customer I in the Web browser.
A screen prompting for input of D and a password is displayed. At least in communications below this, for example, SSL (Secure
It is necessary to keep communication secret using Socket Layer) technology. SSL may be used in communication before this. The customer inputs the customer ID and password into the Web browser as required, and presses a send button provided on a screen in the Web browser. Then, the customer terminal 3 transmits the inputted customer ID and password to the settlement server 7 (Step S47). Customer ID in this form
If the password and the password are output to the settlement server 7, the pair of the customer ID and the password is not transmitted to the store server 5, and the customer ID and the password are prevented from being misused by a malicious or malicious store. can do. or,
The customer terminal 3 transmits the operation key KEY01 to the settlement server 7.

The settlement server 7 receives the operation key KEY
01 is checked for validity. If the validity is not confirmed, if the processing is continued as it is, a problem may occur. For example, the store server 5 and the customer terminal 3 are notified that an error has occurred. Further, the settlement server 7 determines whether the received pair of the customer ID and the password is the same as the customer information registered in advance. If they are not the same,
The process returns to step S47 so as to input again. For example, 3
If the customer ID and the password cannot be determined to be the same even if the customer ID and password are checked twice, the settlement server 7 transmits the authentication error screen information to the customer terminal 3. The settlement server 7 may notify the store server 5 of an authentication error.

If the received customer ID and password pair is the same as the customer information registered in advance, the authentication of the customer is completed. However, in the present embodiment, it is not possible to make a payment by the payment system according to the present embodiment only by authenticating the customer. Next, the settlement server 7 confirms the system use qualification. Also in this embodiment, confirmation of the system use qualification is performed in two stages. First, the given ISP
It is confirmed whether or not the user is a normal member. In other words, a member of the ISP cannot be said to be a normal member if payment of the usage charge of the ISP or the like is delayed. Next, it is confirmed whether the payment system is registered because the payment system according to the present embodiment can be used.
In this embodiment, it is also assumed that the payment is made by a credit card, so that the credit card must be registered in advance. In addition, it is also possible to set a separate standard so that only those who satisfy the standard can use the settlement system according to the present embodiment. If the result of the customer authentication process and the system use qualification confirmation process is positive, the settlement server 7 sets the operation key KEY02
(Also called a session key) is generated (step S49). A configuration is also possible in which the operation key KEY02, order information, management number, and the like are stored as a session file and used for subsequent processing.

Then, the settlement server 7 transmits the processing results of the customer authentication processing and the system use qualification confirmation processing, and if the processing results are positive, the operation key KEY02 and the management number to the store server 5 ( Step S51). The store server 5 receives the information from the settlement server 7 (Step S53). If there is an error in the system use qualification confirmation processing, the store server 5 notifies the customer terminal 3 that there is no system use qualification, and the customer terminal 3 displays a message to that effect (step S55). . Further, it registers that the settlement of the order of the management number in the order information DB 51 cannot be performed.

At this point, the customer authentication and the system use qualification confirmation processing, which are the pre-stages of the credit processing, are completed. Note that the processing flow shown in FIG. 3 can be variously modified. For example, instead of the configuration in which the store server 5 transfers the payment request in step S43, a configuration in which the payment request is transmitted directly from the customer terminal 3 to the payment server 7 is also possible. In this case, the store server 5 does not need to add the address information of the customer terminal 3 to the settlement request. Further, the address of the payment server 7 is embedded in the screen display of the payment request transmitted to the customer terminal 3.

Further, as described in the first embodiment, the processing flow is such that the system use qualification is also confirmed. However, the system use qualification may not be separately defined. In this case, this processing flow is a customer authentication processing flow. In the case of a simple customer authentication processing flow, a mode in which order information and a management number or the like as identification information of the order information are not transmitted to the settlement server 7 is also possible.

The operation keys KEY01 and KEY02
As for, if an expiration date is set and it does not return to the settlement server 7 within the expiration date, it is possible to regard the operation key as an error in the operation key confirmation process.

2. Credit Process FIG. 4 shows a flow of a credit process for a customer for which no error has occurred in the customer authentication process and the system use qualification confirmation process. As described above with reference to FIG. 1, the store server 5 includes a functional part of the store server 5 prepared by the store (hereinafter, referred to as a store processing unit 55 (for example, CGI)).
And a payment server command interface (IF) program 53 for processing the payment server 7. In the present embodiment, these will be described separately.

First, the store side processing unit 55 of the store server 5
The order information DB 51 is searched with the management number (step S27 or S53) received from the settlement server 7, and the order information related to the management number is extracted (step S61). For example, at this point, the store-side processing unit 55
, It is also possible to confirm the stock of the product related to the order (step S63). This step may be performed if it is possible to cooperate with the inventory management system 13, so that this step S63 is surrounded by a dotted line in FIG. If it is determined that the stock is out of stock, the store-side processing unit 55 notifies the customer terminal 5 of the stock out, and the customer terminal 3 displays the stock out notification (step S65).

When not cooperating with the inventory management system 13 or when the inventory is confirmed, the store-side processing unit 55 stores the operation key KEY02, the management number, and the order information received from the payment server 7 into a payment server command IF program. 53
(Step S67). In addition, it is also possible to adopt a configuration in which information on the expiration date of the credit card separately obtained from the customer is output together. The payment server command IF program 53 transmits store authentication information to the payment server 7 in addition to the information received from the store processing unit 55 (step S69).

The settlement server 7 receives the operation key KEY
02 is checked using, for example, a session file storing the transmitted operation key KEY02. If the operation key has an expiration date, it is also checked whether the operation key has been received within the expiration date. Further, by comparing the order information and the management number stored in the session file with the order information and the management number received this time, the continuity of the processing and the validity of the information are confirmed. If an error is detected in these checks, the subsequent processing is not performed, and the processing shifts to step S77. The settlement server 7 performs the store authentication process using the received store authentication information, that is, the pair of the store ID and the password (step S71). The process also proceeds to step S77 when the store authentication has failed.
If the store authentication is successful, the customer's credit card number determined to be a legitimate customer in the customer authentication process and the system use qualification check process is retrieved from the database storing the customer information, and the credit card is verified using CAFIS9. A credit process for confirming whether or not the transaction is correct is performed (step S73). For example, if it can be confirmed that the credit card is appropriate, the approval number is obtained from CAFIS9. Here, if the credit processing fails, that is, if there is a problem with the credit limit or the expiration date of the credit card, the process proceeds to step S77.

If the credit processing is successful in step S73, the received order information is registered in the settlement order information DB 75 of the settlement server 7. Then, a receipt number (may be a symbol instead of a number) is issued as identification information of the order information in the settlement server 7 (step S7).
5). Thus, the settlement server 7 determines the order as an order. In the settlement server 7, the reception number, the management number, and the order information are associated with each other, and the settlement order information DB 7
5 is stored.

The settlement server 7 sends the processing results up to steps S71 and S73 and, if the order information can be registered, the receipt number and the management number to the settlement server command IF program 53 of the store server 5. (Step S77). Settlement server command IF program 53
Outputs the received information to the store-side processing unit 55 (step S79). When the received processing result indicates that the processing up to steps S71 and S73 is successful, the store-side processing unit 55 stores the received reception number and management number and the corresponding order in the order information DB 51. The information is registered in association with the information. Once the receipt number is registered,
The order has been confirmed. Note that it is also possible to separately register the order confirmation. Further, a configuration is also possible in which information (order information, reception number, and management number) relating to an order for which an order has been confirmed is moved or copied to another order information database (DB) and used for subsequent processing. If the received processing result indicates that any of the processing has failed, the order information DB 51 registers that the order with the received management number cannot be settled. In either case of success or failure, the store-side processing unit 55 transmits a part of the processing result received to the customer terminal 3 that can be disclosed to the customer (step S81). For example, information such as "payment registration is completed. An order registration completion notification is separately sent from the payment server by e-mail" or "payment registration could not be performed because the credit card has expired" is sent. The customer terminal 3 displays the received processing result in the Web browser (Step S83). When an error occurs in the store authentication process, the store server 5 may request the settlement server 7 to perform the credit process again.

Further, the settlement server 7 transmits an order registration notification mail for notifying the customer that the order information has been registered in the settlement server 7 (step S85).
On the other hand, the customer terminal 3 receives the order registration notification mail (step S91). The order registration notification e-mail is sent for confirmation to the customer. It should be noted that the reception of the mail at the customer terminal 3 may not be immediately after the transmission.

The store-side processing unit 55 of the store server 5
It is also possible to make the inventory management system 13 check the stock of the ordered product for shipping the next product or the like to be performed next (step S87).
Whether or not to check the stock is optional. If the inventory is confirmed at this stage and the out-of-stock is found, the store-side processing unit 55 of the store server 5 sends, for example, an out-of-stock email to the customer and cancels the order, which will be described later. Perform processing. The customer terminal 3 receives the out-of-stock mail (step S89). Further, the store-side processing unit 55 registers the order cancellation in the order information DB 51.

When the inventory control system 13 performs the inventory check process, whether the stock exists or the inventory check process is not performed, a predetermined process for shipping is requested or executed by another system, or the physical distribution is performed. Send a pickup request to the system 15 or download server 17
To the client terminal 3 to download the program and the content data (step S9).
3). Whether or not to execute step S93 also depends on the configuration of the store system including the store server 5.
Therefore, step S93 may not be performed at all.

By performing such processing, credit processing and order confirmation processing are performed.

3. Order Cancellation / Return Processing FIG. 5 shows, for example, when an order is canceled due to out of stock as described above, when a product is returned from a customer, or when a customer cancels an order after receiving an order registration notification e-mail. The processing to be performed will be described.

The store-side processing unit 55 of the store server 5 first specifies the reception number or management number of the order whose order has been canceled or returned (step S101). This is performed, for example, by a store staff operating the store terminal 11 and searching the order information DB 51. For example, when the store staff gives an instruction using the specified reception number or management number using the store terminal 11 to execute the cancellation process, the store-side processing unit receiving the instruction from the customer terminal 3 55 outputs the cancellation request and the reception number or the management number to the payment server command IF program 53 (step S103). It is also possible to send the reason for cancellation etc. together.

Settlement server command IF program 53
Transmits the store authentication information and the reception number or management number to the processing unit of the settlement server 7 which cancels the order (step S105). Similarly, it is also possible to send the reason for cancellation etc. together. The settlement server 7 performs an authentication process for the store using the received store authentication information (step S107). If an error occurs in the authentication processing, the flow shifts to step S117. If the store authentication is successful, then the credit cancellation processing is performed (step S
109). In the credit cancellation processing, for example, when the approval number is obtained from CAFIS9, the cancellation processing for the approval number is performed on CAFIS9, for example. The credit cancellation process may fail for some reason. In this case, the process moves to step S117.

If the credit cancellation processing is successful, the credit cancellation is registered for the order information corresponding to the management number or the reception number registered in the settlement order information DB 75 of the settlement server 7 (step S111). Thus, it is possible to prevent the billing process from being performed later on the order related to the cancellation. Then, a credit cancellation registration notification mail for notifying that the credit cancellation has been registered is transmitted to the customer who placed the order whose credit has been canceled (step S11).
3). The customer receives the credit cancellation registration notification mail at the customer terminal 3 (step S115). This allows
The customer can also confirm in the settlement server 7 that the order has been officially canceled.

Thereafter, the settlement server 7 sends the processing result to the settlement server command IF program 53 of the store server 5 (step S117). Settlement server command I
The F program 53 receives the processing result and outputs it to the store-side processing unit 55 (Step S119). Store side processing unit 5
5 registers, for example, the processing result in the order information DB 51 (step S121). A configuration in which the processing result is notified to the store terminal 11 is also possible. If the credit cancellation has failed, the credit cancellation processing must be performed until the cancellation can be performed.

4. Search Process Searching order information from the store server 5 to the payment server 7 for collation of the order information stored in the order information DB 51 of the store server 5 with the order information stored in the payment order information DB 75 of the payment server 7. May be requested. The search processing will be described with reference to FIG. The search process includes an order status list reference process and an order status detail reference process. In the order status list referencing process, an output that enumerates the corresponding order information can be obtained by specifying a reception number, a management number, a processing state, a customer ID, a search condition of a period, and the like. On the other hand, in the order status detail reference processing, when the reception number or the management number is input as a search condition, the details of the corresponding order information can be obtained.

For example, when a store staff operating the store terminal 11 determines and inputs a search condition and commands the store terminal 11 to execute a search, the store terminal 11 transmits a search command including the search condition to the store server 5. I do. Upon receiving the search command, the store-side processing unit 55 of the store server 5 converts the search request and the input search conditions into the payment server command IF program 5.
3 (step S131). The payment server command IF program 53 transmits the store authentication information and the received search condition to the processing unit of the payment server 7 that performs the search process (step S133). The settlement server 7 performs a store authentication process using the received store authentication information (step S135). If an error has occurred in the authentication process, the process proceeds to step S139. When the store is authenticated in the authentication process, the settlement order information DB of the settlement server 7
A search is performed for the order information registered in 75 under the received search condition. Then, order information matching the search condition is extracted (step S137).

The payment server 7 transmits the order information extracted in step S137 to the payment server command IF program 53 of the store server 5 (step S13).
9). If the store authentication fails, information indicating the failure is transmitted instead of the extraction information. The settlement server command IF program 53 receives the extracted order information and the like, and outputs the received order information and the like to the store-side processing unit 55 (step S14).
1). The store-side processing unit 55 outputs the received order information and the like to the store terminal 11 (Step S143). Store terminal 1
1 displays the received order information and the like to the store staff.

Thus, the order information DB of the store server 5
51 as well as the payment order information DB 7 of the payment system 7
5, the order information, the processing status, and the like can be confirmed.

5. Customer confirmation processing Apart from customer authentication processing and system use qualification confirmation processing,
Only the system usage qualification of the settlement system according to the present embodiment,
Or, in the case of checking only the membership of the ISP, for example, before receiving an order, or providing a special service or the like to only those who have the system usage qualification of the settlement system according to the present embodiment, It is convenient to be able to easily confirm customers. FIG. 7 shows a processing flow for customer confirmation.

First, the store-side processing unit 55 of the store server 5
Outputs some screen information to the customer terminal 3 to prompt the customer to input the customer ID after some processing (step S15).
1). The customer terminal 3 displays the received screen information in the Web browser, and in response to the request for input of the customer ID, the customer inputs the customer ID and presses a “Send” button in the Web browser. Then, the customer terminal 3 transmits the customer ID to the store server 5 (Step S153).

Upon receiving the customer ID from the customer terminal 3, the shop side processing section 55 of the shop server 5 outputs the customer ID to the settlement server command IF program 53 (step S155). The payment server command IF program 53 transmits the store authentication information and the received customer ID to the customer confirmation processing unit of the payment server 7 (step S15).
7). The settlement server 7 performs the store authentication process using the received store authentication information. If the store authentication fails, the process moves to step S163. If the store authentication is successful, the settlement server 7 performs a customer confirmation process using the customer ID (step S161). Here, the customer confirmation process confirms whether the user is a normal member of the predetermined ISP and whether the settlement system according to the present embodiment can be used, in the same manner as described above. It should be noted that it is also possible to adopt a configuration in which only a normal member of a predetermined ISP is confirmed.

In any case, the settlement server 7 sends the processing result of the customer confirmation processing to the settlement server command IF program 53 (step S163). When an error occurs in the store authentication process, the result that the error has occurred in the store authentication process is transmitted to the command IF program 53 for the settlement server. The payment server command IF program 53 receives the processing result and outputs it to the store-side processing unit 55 (step S165). The store-side processing section 55 performs the following predetermined processing with reference to the received processing result. For example, if the customer can be confirmed, the customer terminal 3 is prompted to input order information or outputs screen information for presenting a special product (step S167). If the customer cannot be confirmed, the customer ID
Is transmitted to the customer terminal 3, and screen information including a display indicating that the order cannot be received. Also,
If the store authentication fails, the settlement command IF program 53 may be instructed to execute the customer confirmation process again.

As described above, the customer confirmation is performed separately from the customer authentication process and the system use qualification confirmation process by the settlement server 7.
Can be performed.

6. Sales Confirmation Process After a customer's order, for example, delivery of a product or provision of a service, or download of a program or content data, a process for confirming sales must be performed. . FIG. 8 shows the flow of the sales confirmation processing.

First, the store-side processing unit 55 of the store server 5
For example, when a delivery completion notification is received from the distribution system 15, for example, when a delivery completion input is made from the store terminal 11, for example, when a download completion notification is received from the download server 17, Identify the receipt number or management number for which sales are to be determined. For example, information on delivery is stored in the order information DB 51,
For example, if the delivery request number or the like is input, the order can be specified by the delivery request number included in the delivery completion notification, so that the management number or the reception number can be extracted from the order information DB 51. It is also possible to always include the reception number or the management number in the delivery completion notification or the like. In any case,
The receipt number or control number of the order for which the sales are confirmed is
It is output from the store side processing unit 55 to the settlement server command IF program 53 (step S171).

Command IF program 53 for settlement server
Transmits the store authentication information and the reception number or management number to the sales determination processing unit of the settlement server 7 (step S17).
3). The settlement server 7 performs a store authentication process using the store authentication information (step S174). The store authentication information is, for example, a store ID and a password, and the settlement server 7 determines whether the store ID and the password are the same as the store ID and the password of the store information registered in the store information DB 73 in advance. If the store authentication has failed, the process moves to step S179. On the other hand, if the store authentication is successful, the payment server 7 determines the payment server 7 based on the received reception number or management number.
Is specified, and sales confirmation is registered for the order information (step S175). Since the management number or the reception number may be erroneously input, the settlement server 7 may not be able to specify the order information.
In this case, the process moves to step S179.

Next, the settlement server 7 performs an order price request processing (step S177). Order payment processing is
For example, this is a process of writing order information in a billing file 77 for a credit card company that settles the order. For example, the billing file 77 is sent to a credit card company once a month. Credit card companies bill their customers. In addition, the settlement server 7 sets the settlement order information D
The information indicating that the order has been charged in B75 is registered.

When the above operation is performed, the settlement server 7 transmits the processing results of steps S174 to S177 to the settlement server command IF program 53 (step S17).
9). The payment server command IF program 53 receives the processing result from the payment server 7 and
(Step S181). Store side processing unit 55
If the processing result indicates success, the billing or sales confirmation is registered in the transmitted management information or the order information of the reception information in the order information DB 51 (step S1).
83). If the processing result indicates failure,
For example, it is possible to output the processing result to the store terminal 11, request confirmation of the reception number or the management number, or automatically retry.

[0086] The sales determination process is now completed. The payment of the order for which the sales are confirmed is paid by the credit card company to the store, and the credit card company charges the customer and receives the payment from the customer.

The embodiment of the present invention has been described above. Although the above description has been made on the premise that the customer is a member of the ISP, it is also possible to assume that the customer is a member of another group.

In the present embodiment, the store server 5 and the settlement server command IF program 53 are stored in the store server 5.
Is provided, but whether or not such function division is performed is optional. Settlement server command I
The F program 53 can also be divided into a plurality of functional modules.

Further, the store-side processing unit 55 of the store server 5
For the settlement server 7, it is possible to provide a separate processing unit (for example, CGI) for each of the above-mentioned processes 1 to 6, or to perform processing by the same processing unit (for example, CGI). A configuration is also possible. It is also possible to provide a plurality of processing units in each of the above-described processings 1 to 6 to perform processing.

In addition, the store server 5 may be physically implemented by one computer, or may be implemented by a plurality of computers. The same applies to the settlement server 7.

[0084]

As described above, according to the present invention, it is possible to provide a novel technique for confirming an order from a customer and executing a billing process for the order price on the computer at the store.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an outline of an entire system according to the present invention.

FIG. 2 is a flowchart of a customer authentication process and a system use qualification confirmation process according to the first embodiment.

FIG. 3 is a flowchart of a customer authentication process and a system use qualification confirmation process according to a second embodiment.

FIG. 4 is a flowchart of a credit process.

FIG. 5 is a flowchart of order cancellation / return processing.

FIG. 6 is a flowchart of a search process.

FIG. 7 is a flowchart of a customer confirmation process.

FIG. 8 is a flowchart of a sales confirmation process.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Network 3 Customer terminal 5 Store server 7 Payment server 9 CAFIS 11 Store terminal 13 Inventory management system 15 Distribution system 17 Download server

Claims (9)

[Claims] When an order request is received from a customer terminal, information on the contents of the customer order is registered in an order storage device, and at least identification information and store information of the customer order are stored in the customer terminal or in a settlement. Receiving means for transmitting to the system; and when the identification information of the customer order and the session key are received from the settlement system, the content information of the customer order from the order storage device using the identification information of the customer order. Credit request preprocessing means for extracting the customer's order information, the session key, and store authentication information retrieved from the order storage device to the settlement system; and the settlement system. When the information indicating that the order of the customer can be received is received from the customer, the order storage device stores information indicating the order received for the order of the customer. Result processing means, at any time after the delivery of goods or the provision of services pertaining to the customer's order, transmitting identification information of the customer's order pertaining to the order billing request to the payment system; A computer system comprising: an order price requesting unit for receiving information indicating the success or failure of the price request process. 2. When a request for an order is received from a terminal of a customer, the content information of the order of the customer is registered in an order storage device, and at least identification information and store information of the order of the customer are stored in the terminal of the customer or settled. Receiving means for transmitting to the system; and when the identification information and the session key of the customer order are received from the settlement system, the content information of the customer order from the order storage device using the identification information of the customer order. Credit request preprocessing means for extracting the customer's order information, the session key, and store authentication information retrieved from the order storage device to the settlement system; and the settlement system. Receiving payment identification information for the customer's order in the payment system from the order storage device, Credit result processing means for storing information indicating the settlement and the settlement identification information, at any timing after the delivery of goods or the provision of services pertaining to the customer's order, the identification information of the order pertaining to the customer pertaining to the order billing request or And an order payment means for transmitting the payment identification information to the payment system and receiving information indicating the success or failure of the order payment processing from the payment system. 3. The computer system according to claim 1, wherein said order payment requesting means further transmits the store authentication information relating to said order payment request to said settlement system. 4. When the order price request means receives information indicating the success of the order price request process from the settlement system, charged information corresponding to the customer order is stored in the order storage device. 3. The computer system according to claim 1, wherein 5. The system according to claim 1, wherein said order price requesting means operates in response to receiving a delivery completion notice from a system related to delivery of the goods according to said customer's order. Computer system as described. 6. When an order request is received from a customer terminal, the customer's order content information is registered in an order storage device, and at least the customer's order identification information and store information are settled in the customer terminal or settlement. Transmitting the customer order identification information and the session key from the payment system, and using the customer order identification information, the customer order content information from the order storage device using the customer order identification information. Taking out, sending the customer's order content information, the session key, and store authentication information taken out of the order storage device to the payment system; and receiving the customer's order from the payment system. Storing information indicating an order received for the customer's order in the order storage device when the information indicating the possibility is received; At any time after the delivery of the goods or the provision of services pertaining to the customer's order, the identification information of the customer's order pertaining to the order payment request is transmitted to the payment system, and the payment system determines whether the order payment processing is successful or not. Receiving information indicative of the order. 7. When a request for an order is received from a terminal of a customer, the content information of the order of the customer is registered in an order storage device, and at least identification information and store information of the order of the customer are stored in the terminal of the customer or settlement. Transmitting the customer order identification information and the session key from the payment system, and using the customer order identification information, the customer order content information from the order storage device using the customer order identification information. Taking out; sending the customer's order content information, the session key, and the store authentication information taken out of the order storage device to the payment system; and the customer in the payment system from the payment system. When the payment identification information for the order is received, the order storage device stores information indicating the order received for the customer order. Storing the settlement identification information, and at any timing after the delivery of the goods or the provision of services related to the customer's order, the settlement of the identification information of the order or the settlement identification information of the customer related to the order billing request. Transmitting to the system and receiving information from the settlement system indicating the success or failure of the order billing process. 8. When an order request is received from a customer terminal, contents information of the customer order is registered in an order storage device, and at least identification information and store information of the customer order are stored in the customer terminal or the settlement. Transmitting the customer order identification information and the session key from the payment system, and using the customer order identification information, the customer order content information from the order storage device using the customer order identification information. Taking out, sending the customer's order content information, the session key, and the store authentication information taken out of the order storage device to the payment system; and receiving the customer's order from the payment system. Storing information indicating an order received for the customer's order in the order storage device when the information indicating the possibility is received; At an arbitrary timing after the delivery of the goods related to the order of the customer or the provision of the service, the identification information of the order by the customer related to the order billing request is transmitted to the settlement system, and the settlement system determines whether the order billing process is successful or not. Receiving information to indicate, and a program for causing a computer to execute. 9. When an order request is received from a customer terminal, content information of the customer order is registered in an order storage device, and at least identification information and store information of the customer order are stored in the customer terminal or in a settlement. Transmitting the customer order identification information and the session key from the payment system, and using the customer order identification information, the customer order content information from the order storage device using the customer order identification information. Taking out; sending the customer's order content information, the session key, and the store authentication information taken out of the order storage device to the payment system; and the customer in the payment system from the payment system. When the payment identification information for the order is received, the order storage device stores information indicating the order received for the customer order. Storing the settlement identification information, and at any timing after the delivery of the goods or the provision of services related to the customer's order, the settlement of the identification information of the order or the settlement identification information of the customer related to the order billing request. Transmitting to the system and receiving information indicating the success or failure of the order billing process from the settlement system.