JP2002042011A - Sale processing method and sale processing system using this method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a sale processing method and a sale processing system capable of efficiently and accurately specifying a sale condition for contract processing required when receiving an order without confirming the sale condition to persons in charge of sales each time in selling various kinds of commodities by the plural salesmen and women. SOLUTION: The sale condition of receiving the order is specified from a sale condition database renewed at any time and order receiving data inputted every time when receiving the order by using a computer system, and the contract processing is performed on the basis of the specified sale condition.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a sales processing method after receiving an order when a plurality of products are sold by a plurality of sales personnel, and more particularly, to an efficient method for specifying sales conditions performed each time an order is received. The present invention relates to a sales processing method and a sales processing system that can be performed accurately.

[0002]

2. Description of the Related Art In general product sales, sales conditions such as price and payment method generally differ depending on the product to be sold, customers, and the like. Also, in many cases, the order form and the order information when receiving the order from the customer do not include the information on the sales conditions necessary for the contract processing for the order. In particular, it is not customarily described in the sale of yarn in the textile industry.

Therefore, conventionally, when an order is received from a customer, a contract processing clerk draws appropriate sales conditions from past transaction results or the like, or asks a sales clerk about sales conditions confirmed with the customer. , The sales conditions for the order are specified, and the contract processing is performed based on the specified conditions.

[0004]

However, in the above-mentioned yarn sales in the textile industry, there are many types of products, and even if the same products are sold, sales conditions are different for each sales person in charge. There are numerous patterns for specifying the sales conditions. In addition, the sales conditions may be changed relatively frequently or may be changed temporarily (spot-like). Further, there is a case where not all information for specifying the sales conditions is described in the order form at the time of receiving the order.

Therefore, in the above situation, it has been necessary to confirm the sales conditions with a sales person every time an order is received. For this reason, a sales person had to intervene every time an order was received, and a contract processing person was assigned to each section of sales. In such a situation, much effort has been spent on specifying the sales conditions, and contract processing and shipping processing after receiving an order have not flown quickly, and errors have been apt to occur.

Accordingly, an object of the present invention is to provide a plurality of sales representatives for selling a wide variety of products without having to confirm with the sales representative each time the sales conditions for contract processing necessary for receiving an order. An object of the present invention is to provide a sales processing method and a sales processing system that can be performed efficiently and accurately.

[0007]

In order to achieve the above object, one aspect of the present invention is to provide a computer system and a sales condition database that is updated as needed and order data that is input every time an order is received. , The sales conditions for the order are specified, and the contract processing is performed based on the specified sales conditions. Thus, according to the present invention,
There is no need for a sales person to intervene every time an order is received, and the contract processing person can easily specify the sales conditions for the order. Thereby, there is an effect that the sales processing at the time of receiving an order is efficiently and accurately executed.

[0008] In order to achieve the above object, another aspect of the present invention is a sales processing method for performing post-order processing in product sales using a computer system, the sales processing method comprising: A first step in which data for specifying conditions and a sales condition database containing sales conditions corresponding to the data are updated as needed from a terminal device connected to the computer system via a network; Each time, based on the order data and the sales condition database input to the computer system, a second step of specifying sales conditions for the order, and, based on the specified sales conditions, It has a third step of executing a contract process.

Further, in the above-mentioned invention, a preferable aspect is characterized in that the data for specifying the sales condition stored in the sales condition database includes at least information on a sales person in charge. Further, in the above invention, another aspect is that the input order data includes predetermined information including a part or all of data for specifying the sales condition, Searching for, by the computer system, sales conditions corresponding to part or all of the data for specifying the sales conditions included in the input order data, from the sales condition database; The computer system includes a step of displaying the searched sales conditions to an operator of the computer system, and a step of selecting one sales condition from the displayed sales conditions by the operator. It is characterized by.

[0010] In the above invention, another aspect is as follows.
Even when the input order data does not include a part of the predetermined information, the step of searching for the sales condition is executed.

Still another aspect of the invention is characterized in that the commodity is a fiber product.

[0012] In order to achieve the above object, another aspect of the present invention is a sales processing system for performing post-order processing in sales of goods, which corresponds to data for specifying sales conditions and the data. A sales condition database that stores sales conditions and is updated as needed from a terminal device connected to the sales processing system via a network, storage means storing a program, display means for an operator of the sales processing system, Each time the order data is input according to the program, the sales condition database is searched for sales conditions corresponding to the order data, and the searched sales conditions are displayed on the display means, and Control means for prompting a selection operation to specify a sales condition for the order according to the selection operation of the operator. That.

Further, in the above-mentioned invention, a preferable mode is characterized in that the data for specifying the sales condition stored in the sales condition database includes at least information on a sales person.

Further, in the above invention, another aspect is as follows.
The product is a textile product.

[0015] Further objects and features of the present invention will become apparent from the embodiments of the present invention described below.

[0016]

Embodiments of the present invention will be described below with reference to the drawings. However, such embodiments do not limit the technical scope of the present invention.
In the drawings, the same or similar components are denoted by the same reference numerals or reference symbols.

FIG. 1 is a block diagram showing an embodiment of a sales processing system to which the present invention is applied. In this embodiment, a plurality of products are sold by a plurality of sales persons, such as the sale of yarn in the textile industry described above, and the sales conditions are different depending on the product, customer, sales person, and the like. The case is assumed.

In FIG. 1, a sales processing system 1 is a computer system for supporting the work of a contract processing person 5 who performs sales processing after receiving an order, and includes a computer 2, a storage device 3, a printer 4, and the like. I have. The computer 2 has display means 21 such as a display for displaying various information to a contract processing person 5 as an operator thereof, and a control means 22 which will be described later. It is connected to the person in charge terminal 7.

The storage device 3 stores a selection program 31, a sales condition DB (database) 32, and the like, which will be described in detail later, and is installed inside or outside the computer 2. The printer 4 is connected to the computer 2,
The contract related documents 11 such as a sales contract application form, a purchase certificate, and a contract statement created for an order are output. Although the sales processing system 1 having such a configuration is not shown,
It may be configured by a plurality of computers and attached devices connected by a network.

Next, a salesperson 8 who sells goods to the customer 9 is provided with a salesperson terminal 7 composed of a personal computer or the like.
And is connected to the sales processing system 1 via the. The salesperson terminal 7 has a setting means 71 described later, and the sales conditions of each person can be set from each salesperson terminal 7. Note that a plurality of the salesperson terminals 7 are provided according to the number of salespersons. The customer 9 who purchases the product places an order using an order form 10 or the like, and the contract processing person 5 acquires information (order data) on the order from the order form 10 or the like.

The sales processing system 1 of the present embodiment having the above-described configuration has a sales condition DB 32 maintained by the salesperson 8 via the salesperson terminal 7.
Based on the order data input by the contract processing person 5, the sales conditions for the order are specified each time an order is received.

FIG. 2 shows a storage device 3 of the sales processing system 1.
FIG. 4 is a diagram showing an example of data of the sales condition DB 32 stored in the storage condition DB 32. One line in the figure represents one piece of information (one record), a part and b part represent a sales pattern corresponding to a sales condition, c part represents a price for the sales pattern,
Expresses sales conditions such as payment methods. here,
The “contractor” means the customer 9 who places an order, such as a trading company or a user of a product, and the “purchase request destination” means the sales person 8 who has sold to the customer 9. More specifically, the “purchase request destination” is represented by a code that identifies the salesperson 8 and the sales section to which the salesperson belongs.

The "remarks" (part b) are additional information when the sales conditions are not determined only by the contractor / purchase destination / product name (part a). Stores the purpose of the product. In the example shown in the figure, “a” is the same as “a” but “b” is different, so different sales conditions (“c”) are given. This is because, for example, even if the goods are the same, the shipping destination (“DDDD” and “EEE
E)), the price is set differently (“200” and “150” in the figure) because the product transport distance is different.

As described above, in the present embodiment, the sales conditions are different for each customer / salesperson / product, and in order to specify the sales conditions, at least the information of the part a in FIG. Information on parts a and b is required.

The sales condition DB 32 described above is updated at any time by the sales staff 8 and the like, and is maintained so that correct data is always obtained. The setting means 71 of the sales person terminal 7 is for setting and updating data in the sales condition DB 32 by the sales person 8. The salesperson 8 uses this means as needed when a new sales pattern occurs or when there is a change in the sales conditions, and the salesperson of the sales processing system 1 via the salesperson terminal 8 and the network 6. Access the DB 32 to update the data. The setting means 71
Is preferably configured by a program describing processing contents and a control device that executes processing according to the program.

Next, the control means 22 and the selection program 31 which are main parts of the sales processing system 1 will be described. The selection program 31 is a program describing processing for specifying the sales conditions performed at the time of receiving the order described above, and the control means 22 executes the processing for specifying the sales conditions according to this program. Specifically, the order data input from the contract processing person 5 who is the operator of the sales processing system 1 and the sales condition DB 32 described above.
, A process for selecting a sales condition for the order is performed. Hereinafter, the details of the processing performed by the sales processing system 1 upon receiving an order will be described in detail.

FIG. 3 is a diagram showing a processing flow at the time of receiving an order in this embodiment. FIG. 4 is a diagram showing a specific example of the processing. First, order information (order data) is transmitted from the customer 9 who has decided to purchase to the contract processing person 5 using an order form 10 or the like. The order data includes, for example, information such as a contractor, a purchase request destination, a product name, a quantity, a delivery date, and a shipping destination, as shown on the left side of FIG.

Upon receiving the order data, the contract processing person 5
From among them, the data of the contractor, the purchase request destination, and the product name are input to the sales processing system 1 in order to specify the sales conditions for the order (step S1 in FIG. 3). These data correspond to the information of the part a in FIG. 2 described above. Also,
FIGS. 4A and 4D illustrate data input from order data as input data.

The sales processing system 1 that has received the input accesses the sales condition DB 32 according to the selection program 31 and sets the contractor, purchase request destination, and product name as key items.
Search for sales conditions that match the entered data (Fig. 3
Step S2). Specifically, a record (one line of information in FIG. 2) having the same data as the input contractor, purchase request destination, and product name data is extracted. For example, in the example of FIG. 4A, the contractor is “AAAAA” and the purchase request destination is “BB”.
A record in the sales condition DB 32 with “BBB” and the product name “CCC” is searched.

In this search processing, when a corresponding record is searched (Yes in step S3 in FIG. 3), the contents are displayed on the display means 21 of the sales processing system 1 to the contract processing person 5 (FIG. 3). Step S4 of 3). The right side of FIG. 4 illustrates the displayed search result. The example shown in FIG. 4A is a case where only one record, that is, one sales condition is searched. In addition, the example shown in FIG. 4B is a case where two records are searched. As described with reference to FIG. 2, only the three input data items (a part in FIG. 2) This is the case where the sales conditions are not determined as one.

Next, the contract processor 5 selects a record applicable to the order from the displayed search result record, that is, a sales condition by operating the mouse or keyboard of the computer 2 (FIG. 7). Step 3 of S
5). By this operation, the sales conditions for the order are specified. In the case of FIG. 4A, since there is only one search result, it is confirmed that there is no mistake in the contents, and the record is selected. In the case of (b), since the data of the shipping destination is described in the “Remarks” column of the displayed record, the data is compared with the order form (order data), and the contents (shipping destination) are compared. DDDD) to select the record above. As described above, in the present system, when a plurality of records are retrieved from the three input data, all of them are retrieved by the contract processing staff 5
And the contract processor 5 judges one of the sales conditions based on the information shown in the column of "Remarks".

As a result of the search (step S2 in FIG. 3), if the corresponding record does not exist (No in step S3 in FIG. 3), as shown in FIG. Is displayed to the contract processing person 5 (step in FIG. 3).
S6). In this case, the contract processing clerk 5 informs the sales clerk 8 of the order concerned of this result, and urges the addition or updating of data to the sales condition DB 32 (Step S in FIG. 3)
7). In response to this, the sales representative 8 adds or updates the sales condition DB 32 by the setting means 71 of the sales representative terminal 7 described above (step S8 in FIG. 3), and executes the processing from step S1 in FIG. Do it again.

FIG. 4D shows an example in which there is no purchase request destination data in the order form (order data). Even in this case, if the input is made with the purchase request destination blank, the sales processing system 1 searches based on the two input data, and searches and displays four records as shown in the figure. The decision to select one of these four records is left to the contract processor 5,
First, as in the case of FIG. 4B, based on the information of the shipping destination described in the “remarks”, the applicable records are narrowed down to two (in the figure). Which of the two is to be determined is determined by inquiring other information or the corresponding sales person 8.

As in the case of this example, even when input data for search is not available, the present sales processing system 1 can search, and even if a plurality of records are extracted as a result of the search, The process of narrowing down from among them is more efficient than the process when nothing is searched. For example,
As in the above example, even when the sales person 8 is unknown, the sales person 8 can be narrowed down to a limited number of persons by the search result, and the inquiry to the sales person 8 is necessary. Can be done quickly.

With the above-described processing, the specification of the sales conditions for the order is completed, and the sales processing system 1 issues the specified sales conditions (the sales selected in step S5 in FIG. Based on the (conditions), a contract-related document 11 is created and output from the printer 4 (step S9 in FIG. 3). Contract Processor 5
Performs contract processing with the customer 9 who placed the order using the output documents (step S1 in FIG. 3).
0). Thereafter, the data is delivered to a product allocation process and a shipping process, which are to be performed subsequently for the order.

As described above, by using the sales processing system 1 in the present embodiment, the sales conditions corresponding to the input order data are automatically converted from the sales condition DB 32, which is always kept up-to-date. Is searched. Therefore, it is possible to efficiently and accurately specify the sales conditions for each order received by the contract processing person 5 and perform the contract processing based thereon. Also, with this,
It is also possible to reduce the number of persons as a whole by consolidating contract processing staff who have been conventionally arranged for each section of sale into one section.

The scope of protection of the present invention is not limited to the above embodiments, but extends to the inventions described in the claims and their equivalents.

[0038]

As described above, according to the present invention, it is not necessary for a sales person to intervene every time an order is received, and the contract processing person can easily specify the sales conditions for the order. Thereby, there is an effect that the sales processing at the time of receiving an order is efficiently and accurately executed.

[Brief description of the drawings]

FIG. 1 is a configuration diagram showing an embodiment of a sales processing system to which the present invention is applied.

FIG. 2 is a diagram showing an example of data of a sales condition DB 32 stored in a storage device 3 of the sales processing system 1.

FIG. 3 is a diagram showing a processing flow at the time of receiving an order in the embodiment.

FIG. 4 is a diagram showing a specific example of a process performed at the time of receiving an order.

[Explanation of symbols]

 DESCRIPTION OF REFERENCE NUMERALS 1 sales processing system 2 computer 3 storage device 4 printer 5 contract processing person 6 network 7 sales person terminal 8 sales person 9 customer 10 order form 11 contract related document 21 display means 22 control means 31 selection program 32 sales condition DB 71 Setting means

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Inventor Tsukasa Morioka 1-6-7 Minamihonmachi, Chuo-ku, Osaka City, Osaka Inside Teijin Limited (72) Inventor Hiroyuki Iimuro 1-6 Minamihonmachi, Chuo-ku, Osaka City, Osaka No. 7 Teijin Limited F term (reference) 5B049 BB11 CC05 EE00 EE05

Claims (8)

[Claims] 1. A sales processing method for performing post-order processing in a product sales using a computer system, comprising: data for specifying sales conditions and sales conditions corresponding to the data, which are provided in the computer system. A first step in which the sales condition database containing the data is updated from time to time from a terminal device connected to the computer system via a network, and the order data input to the computer system each time the order is received. A second step of specifying a sales condition for the order based on the sales condition database; anda third step of executing a contract process for the order based on the specified sales condition. Sales processing method. 2. The sales processing method according to claim 1, wherein the data for specifying the sales condition stored in the sales condition database includes at least information on a sales person. 3. The system according to claim 1, wherein the input order data includes predetermined information including a part or all of data for specifying the sales conditions. The second step is a step in which the computer system searches the sales condition database for sales conditions corresponding to a part or all of the data for specifying the sales conditions included in the input order data. Displaying the searched sales conditions by the computer system to an operator of the computer system; and selecting one sales condition from the displayed sales conditions by the operator. Sales processing method characterized by having. 4. The method according to claim 3, wherein the step of searching for the sales condition is executed even when the input order data does not include a part of the predetermined information. Sales processing method. 5. The sales processing method according to claim 1, wherein the commodity is a textile product. 6. A sales processing system for performing post-order processing in product sales, wherein data for specifying sales conditions and sales conditions corresponding to the data are stored and connected to the sales processing system via a network. A sales condition database that is updated as needed from the terminal device, a storage unit that stores a program, a display unit for an operator of the sales processing system, and whenever the data of the order is input according to the program, The sales conditions database is searched for sales conditions corresponding to the order data, the searched sales conditions are displayed on the display means to prompt the operator to make a selection operation, and the order is made in accordance with the operator's selection operation. And a control means for specifying sales conditions for the sales processing system. 7. The sales processing system according to claim 6, wherein the data for specifying the sales condition stored in the sales condition database includes at least information on a sales person. 8. The sales processing system according to claim 6, wherein the commodity is a textile product.