JP2002007840A - Server for management system, managing method, and recording medium for recording management data structure - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide benefit in repairing and replacing a structure by providing service points according to the amount of the transaction of the structure for a customer of the structure or the like which has a long service period and arranges almost everything in one purchase contract. SOLUTION: This system comprises a server 2 for managing the service points according to the purchase scale of a structure, a sales agent terminal 1 installed in a sales agent with whom the customer makes a contract of purchasing the structure, a customer terminal 3 for referring to the service points of the customer or applying for the benefits corresponding to the service points, and the Internet network 4 for connecting these components to each other. The server 2 has an application program executing means for receiving the data registration from a computer terminal such as the sales agent terminal 1 and the customer terminal 3 and for returning the result of collation. The server 2 is connected to a customer database 25 referred to and updated by the application program executing means.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a server for a management system, a management method, and a recording medium for recording a management data structure for managing a privilege provision and a guarantee period for structures such as house facilities.

[0002]

2. Description of the Related Art In a conventional customer management system, a certain service point (privilege point) is given to a frequently used transaction having a short usage period such as daily necessities according to the transaction amount of the customer, and accumulating services. Depending on the points, prizes are provided and discounts are applied for the next purchase. By exercising these rights, the service points that have been accumulated automatically disappear.

[0003] The warranty period of a product is given a fixed period irrespective of the transaction value of the product and the like. It was entrusted to.

[0004]

However, housing equipment and the like have a long period of use and a long service life, so that most of them can be obtained by one purchase. Therefore, the conventional customer management system does not apply the service point system to products (structures such as industrial products) or services that are purchased less frequently, and offers benefits to customers after concluding a contract. Did not. In addition, the warranty period, etc. only indicates the unique warranty period of the structure, and the extension of the warranty period for customers with a large transaction scale has not actually been extended. Was not motivated.

[0005] In addition, service points that can be used by customers cannot be freely browsed by customers. Also,
When the privilege points (service points) that the customer can receive fluctuate according to various conditions, there is no tool that allows the customer to clearly determine under what conditions and what privileges can be received.

Further, when a dealer or a service providing company that does not participate in the use of the customer database is used, there is no mechanism for compensating for the difference due to the exercise of the privilege.

[0007] The present invention has been made in view of the above-mentioned problems, and it is possible to award privilege points (service points) to structures that are purchased less frequently and that are intended for long-term use, such as housing equipment. It is an object of the present invention to provide a management system server, a management method, and a recording medium that records a management data structure for realizing a management system.

Specifically, the present invention provides a privilege point (service point) according to a transaction amount of a structure used for a long time.
It is an object of the present invention to provide a server for a management system, a management method, and a recording medium on which a management data structure is recorded for realizing a management system capable of reliably assigning the management system.

Another object of the present invention is to provide a management system server, a management method, and a recording medium for recording a management data structure for realizing a management system capable of referring to service points that can be used freely by customers. It is to provide.

Still another object of the present invention is to record a management system server, a management method, and a management data structure for realizing a management system capable of performing customer management in cooperation with a store or a service providing company. The purpose of the present invention is to provide a recording medium.

[0011]

A first feature of the present invention is as follows.
The present invention relates to a server used for a management system including a server, a store terminal, a customer terminal, and a communication network connecting these terminals to each other. That is, the management system server according to the first aspect of the present invention includes customer information registration / storage means, point calculation means, accumulated point inquiry / exercise means, difference compensation means, and a customer database. Here, the customer information registration / storage means issues a customer number corresponding to the contracted customer when any of the structure purchase contract, the maintenance contract and the cleaning service outsourcing contract ends, and Store information. The point calculation means adds service points according to the contract size of the structure purchase contract and the consignment contract, or subtracts the service points from the exercise of the right corresponding to the held service points. The accumulative point inquiry / exercise means refers to the service points held by the customer, and makes it possible to exercise the privilege corresponding to the service points. The difference compensation means calculates the difference between the first cost when the right is not exercised and the second cost when the right is exercised, and bills the customer for the difference. The customer database stores customer information and service points. In the management system according to the first feature of the present invention, the “structure” corresponds to a building or equipment (equipment) provided in the building. The equipment provided for the building may be household equipment or a manufacturing device such as a machine tool in a factory. More specific examples of "structures" include furniture, septic tanks, unit baths,
Residential facilities such as solar water heaters, gas water heaters, hot water flush toilet seats, and system kitchens are included. The management system according to the first feature of the present invention includes, among these “structures”,
It is desirable to apply the present invention to a structure (equipment and equipment) in which the use of the structure is long, such as maintenance work, and repair is entrusted to a company that does not use the customer database when a problem occurs.
The present invention is applicable to automobiles, motor boats, leisure-related equipment, and durable consumables having a long service life.

According to the management system according to the first aspect of the present invention, the customer can always browse the service points given by the management system server on the online screen. Therefore, even if the privilege that the customer can receive fluctuates according to various conditions, the customer can instantly know his / her own privilege. For this reason, the customer can always judge whether or not to exercise the privilege by comparing the service point and the contents of the service (service) so that the most appropriate privilege can be received. In addition, even when using a store or service provider that has not participated in the use of the customer database, the management system server will determine the difference between the actual cost of not using the benefit and the cost of exercising the benefit. Can be easily calculated, and the customer can be cashed back via a net bank or the like. The management system server can easily calculate the benefits even if the store, the construction store, or the service providing company that has been used so far is used depending on the customer situation such as an emergency. For this reason, the privilege promised to the customer can always be implemented, and a close relationship with the customer can be maintained.

A second feature of the present invention is that customer information and service points are set for a purchase contract for a structure with a large purchase price and a low purchase frequency or a contract for outsourcing the maintenance and cleaning of the structure. And how to manage. That is,
The management method according to the second aspect of the present invention is characterized in that (a) when a customer enters into a purchase contract for a structure or a contract for outsourcing maintenance and cleaning, the customer information registration / storage means of the server is provided for each customer. Issuing a customer number; (b) storing customer information in the customer information registration / storage means of the server in correspondence with the customer number; and (c) using the point calculation means of the server to reduce the scale of the contract. Adding a corresponding service point corresponding to the customer number; (d) causing the customer to refer to the service point using the customer terminal;
(E) At the request of the customer, the accumulated point inquiry / exercise means of the server permits the exercise of the privilege corresponding to the service point, and (f) uses the point calculation means of the server in accordance with the exercise of the privilege. And updating the service point. Here, “structure” is the same as the definition in the first aspect of the present invention. "Privilege" means that if the repair and maintenance of the structure becomes necessary, the warranty period will be extended, the paid warranty will be reduced,
This is to raise the priority of service visits or to offer discounts at the time of the next contract. "Service points"
For each structure of at least one of the manufacturer, the dealer or the maintenance company, the ratio may be determined according to the size of the transaction amount. Alternatively, a method of depositing a structure at a predetermined ratio based on the transaction amount of each process of the manufacturer, the store, or the maintenance company may be adopted. Further, a service point to be deposited may be determined based on a gross profit obtained for each structure. In addition, from the total amount of one transaction and the gross profit at a predetermined ratio,
Service points may be awarded. The extension of the warranty period by accumulating service points may be used by adding a certain percentage to the service points obtained by the purchase contract of other structures, but at least the benefits of extending the free warranty period This is done by a volatile service point assigned only to the structure that will be. If a reduction in paid repair costs is selected as a benefit, using the sum of volatile service points accumulated in other purchased structures will not only provide sufficient satisfaction to customers but also In addition, the description of the standard for adding the free warranty period can be kept simple. The costs generated by the future exercise of each service point may be calculated and distributed by the point calculation means of the server at a certain ratio to the store or the manufacturer each time it occurs. In addition, in preparation for future costs, it is calculated from at least one of the structure manufacturer, dealer, or service provider from the timing of occurrence of these future costs, the expected operating rate, and the probability function of failure. In addition, it is possible to claim and collect the compensation for risk. In this case, it is better to prepare for future cost expenditure by pooling this amount from a part of the customer payment at the time of contract conclusion into a financial account that manages the customer database. At this time, the ratio of the distribution of the manufacturer and the dealer may be a fixed ratio by contract,
The manufacturer may collectively bear the burden.

According to the management method according to the second aspect of the present invention, a structure in which the period of use of housing equipment and the like is long and almost all items are prepared by a single purchase contract, so that the purchase frequency is low. In providing services and services, a service point system can be introduced that can give customers special benefits. At this time, as a benefit given to the customer, by extending the warranty period according to the accumulated service points and transaction amount, reducing the paid repair cost, priority repair, etc., by the next purchase contract that will occur in the distant future , Can provide benefits to customers.

[0015] In the management method according to the second aspect of the present invention, if a failure occurs in the structure and the price for the repair is paid without exercising any privilege given to the customer, then the privilege is exercised. , And if the exercise of the offer results in a difference from the consideration paid by the customer,
The difference may be calculated by the difference compensation means of the server, and the difference may be repaid. The customer can freely select whether or not to exercise the privilege even after payment for repair or the like is completed, and the difference can be reimbursed by a specific method.

[0016] In the management method according to the second aspect of the present invention, the step of notifying the store that provides the privilege of the customer request is performed after the step of permitting the exercise of the privilege corresponding to the service point. You may do it.

Further, in the management method according to the second aspect of the present invention, the service point is a volatile service point which is extinguished by exercising a privilege or elapse of a certain period.
It is preferable that the non-volatile service point is constituted by at least one of the non-volatile service points which are retained without being extinguished by the exercise of the privilege. "Volatile service points"
Use of benefits such as the extension of the free warranty period, the passage of time during which the free warranty period cannot be extended even if the current service points are added, free inspection services, free or cheap sale of consumables, etc. Any privilege may be given as long as the store, the maintenance and management company, the manufacturer, and the like are burdened by the execution of the privilege, and the setting is set so as to expire with the execution and the time. "Non-volatile service point"
Granted almost at the same time as the granting of the volatile service point, but it does not necessarily have to be equivalent to the volatile service point. At least this service point, such as discounting the next purchase or raising the priority of visiting service calls, etc. By continuing to use the structure provided with, any privilege may be given as long as the burden is not imposed on the store, the maintenance and management company, the manufacturer, and the like. Further, the “non-volatile service point” may be set so as not to be lost forever. Or "Non-volatile service point"
May be set to expire with a sufficiently long deadline. For the cost incurred in the future exercise of the service point, a part of the non-volatile service point may be borne by a dealer or the like, and the manufacturer may be charged for the volatile service point. Further, a part of the volatile service point may be borne by a construction company or a maintenance company. Exercise of a privilege that requires an expenditure to the contractor may be achieved by reducing only the volatile service points. Further, the importance of the business relationship with the customer can be eliminated by using the non-volatile service point, so that it is not necessary to adjust the rank of the excellent customer who frequently uses the privilege. By building a customer management system that introduces a service point system related to the size of these transaction contracts, it is possible not only to keep good customers, but also to provide sufficient motivation for customers to register themselves in the customer database. I can do it.

A third feature of the present invention is that customer information and service points are set for a purchase contract for a structure with a large purchase price and a low purchase frequency or a contract for the maintenance and cleaning of the structure and a cleaning operation. The present invention relates to a recording medium that records a computer-readable data structure used for a management device that manages data. That is, the computer-readable data structure according to the third feature of the present invention includes a customer information file, a contract information file, and a purchase structure information file. Here, the customer information file has a customer number assigned to each customer as a first key value, and at least the customer's address, family structure, telephone number, and main purchaser associated with the first key value. It consists of a set of records containing one item. The contract information file uses a contract number assigned to each customer contract as a second key value, and stores at least one of a contract date and a payment condition associated with the first key value and the second key value. It consists of a set of containing records. The purchase structure information file uses a purchase structure number assigned to each structure purchased in a customer contract as a third key value, and stores the first key value, the second key value, and the third key value in the purchase structure information file. The record of the record including at least one of the type of the associated structure, the compensation start period, the normal compensation end time, the purchase amount, the construction amount, the installer number, the gross margin, the nonvolatile service point, and the volatile service point. Consists of a set. In the third aspect of the present invention, the “recording medium”
For example, an external memory device of a computer, a semiconductor memory,
It refers to a medium on which a data structure can be recorded, such as a magnetic disk, an optical disk, a magneto-optical disk, and a magnetic tape. Specifically, Floppy (registered trademark)
Disks, CD-ROMs, MO disks, cassette tapes, open reel tapes, and the like are included in the “recording medium”.

The "customer number" may be assigned based on the head of the household, or may be assigned based on the customer's address or telephone number. The “contract number” is assigned each time a customer purchases from a dealer or a maintenance company. "Purchased structure number" is the customer and dealer or maintenance company,
This is allocated in accordance with the sale of each item exchanged with the customer. The purchased structure information file contains data such as the start date and time of the warranty period, the name of the structure, the end date of the normal free warranty period, and the name or unique number of the dealer or maintenance company that traded, and the transaction amount. It is good to write such information as. By recording free / paid service records and simple characteristics and importance of customers as a type of contract information recorded in the contract information file, it is not just a management device for the free warranty period, but a comprehensive system. It can also be used as important customer management data.

[0020]

Next, an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram of a management system according to the embodiment of the present invention. The management system according to the embodiment of the present invention includes a server (hereinafter, referred to as “WWW server”) 2, a store terminal 1, a customer terminal 3, and a communication network (Internet network) 4 for connecting these. It is configured. Where WW
The W server 2 manages service points according to the contract scale when a customer purchases a structure with a large purchase price and a low purchase frequency. Here, "structure"
Electronic equipment such as computers and copiers, various manufacturing equipment such as automobiles, motor boats and machine tools, furniture, household appliances, various industrial products such as household goods, or buildings,
And any equipment attached to this building. In particular, house facilities such as a septic tank, a unit bath, a solar water heater, a gas water heater, a hot water washing toilet seat, and a system kitchen are desirable. Further, the WWW server 2 manages service points according to the contract scale when a contract for maintenance and cleaning of a structure and a cleaning operation is made. The store terminal 1 is installed in a store that provides a privilege to a customer when the customer contracts for a structure or exercises the right of a service point. The customer terminal 3 refers to the service point held by the customer or applies for a privilege corresponding to the service point. The WWW server 2 is provided with an arithmetic processing unit (application program executing means) for executing an application program for receiving data registration from computer terminals such as the store terminal 1 and the customer terminal 3 and returning an inquiry result. I have. The WWW server 2 refers to this application program execution means.
A customer database 25 to be updated is connected.

The store terminal 1 is connected to the Internet using a telephone line or the like, and accesses the WWW server 2 therefrom. The store terminal 1 is a WWW server 2
Data input means 13 for enabling data registration to the service, exercise of benefits by adding service points, acceptance of service point inquiries, etc., and H received from the WWW server 2.
WWW browser execution means 12 for interpreting the data described in the TML format and displaying the data on the display means 11 of the store terminal 1.

The customer terminal 3 connects to the Internet using a telephone line or the like, and accesses the WWW server 2 therefrom. The customer terminal 3 registers data in the WWW server 2, exercises benefits by adding service points,
A data input means 33 for enabling an inquiry reception of a service point, etc., and an HTM received from the WWW server 2
A WWW browser execution unit 32 for interpreting the data described in the L format and displaying the data on the display unit 31.

[0023] The WWW server 2 checks the accumulated points.
An exercise unit 21, a customer information registration and accumulation unit 22, a difference compensation unit 23, and a point calculation unit 24 are provided. WWW
Needless to say, the server 2 has a function as a normal server that performs communication control including line control. The accumulative point inquiry / exercise means 21 inquires and replies to the accumulative service points provided to the customer, proposes what kind of rights can be exercised in response to the inquiry of the customer, The volatile service point and the nonvolatile service point are separately managed. The customer information registration / storage means 22 converts the customer data to be referred / stored by the accumulated point inquiry / exercise means 21 into data stored in the store terminal without any problem, and converts the data into an internal storage format. And retain this data. The difference compensation means 23 is provided when the customer chooses a free repair or a reduction in paid repair cost in accordance with the exercise of the customer's right, the cost of repairing the defect that occurs when the customer does not exercise the right, and the cost of the exercise of the right. Calculate the difference from the repair cost and transfer the difference to the account of the financial institution designated by the customer. The point calculation means 24 calculates a volatile service point and a non-volatile service point to be given to the customer from the registration information registered from the terminal of the store, and records the values in the customer database 25,
Compensation for future costs for each service point is calculated and this cost is charged to the manufacturer or dealer.

FIG. 2 is a diagram showing the data structure of the customer database 25. In the following, “equipment” will be described as an example of “structure”. As shown in FIG. 2, the customer database 25 includes a customer information file, a contract information file, and a purchase structure information file. Here, the "customer information file" uses the customer number assigned to each customer as a first key value, and includes the customer's address, family structure, telephone number, and main purchaser associated with the first key value. Consists of a set of records. "Contract information file"
Is a set of records including a contract number and a payment condition associated with the first key value and the second key value, with the “contract number” assigned to each customer contract as the second key value. The “purchased structure information file” uses the “purchased structure number (purchased facility number)” assigned to each structure (equipment) purchased in the customer's contract as a third key value, and the first key Value, type of structure (equipment) associated with the second key value and the third key value, compensation start period, normal compensation end time, purchase amount, construction amount, installer number, gross margin, nonvolatile service It consists of a set of records including points and volatile service points.

Next, the operation principle of the management system according to the embodiment of the present invention will be described. When a contract with a customer is made and various registration data such as a contract and customer data is input from the data input means 13 of the store terminal 1 shown in FIG. 1, the following operation is performed.

(A) First, when the store terminal 1 connects to the WWW server 2, the WWW server 2
The image diagram of the top page represented by the data is returned to the store terminal 1. The WWW browser execution means 12 of the store terminal 1 decodes this and displays it on the display means 11.

(B) When the operator of the shop terminal 1 inputs the initial registration data such as the initial information of the equipment from the data input means 13, the user selects the link of the page prompting the data input from the top page. . As a result, an image diagram of the initial information input page is returned from the WWW server 2.

(C) When the WWW browser executing means 12 displays the initial information input screen on the display means 11, the operator of the dealer terminal 1 follows the instructions on this screen, and the name of the seller, the contract date, and the payment conditions. The data input means 13 is used to input data such as the model of the sold equipment, the unit price of the equipment, the name of the installer of the equipment, the delivery date, the construction cost, and the like.

(D) The input data transmitted from the data input means 13 is stored at a predetermined position in the customer database 25 connected to the WWW server 2. At this time, as a method of storing in the internal storage device of the customer database 25, a customer number assigned to each customer is selected from a customer name, a telephone number, or the like as a contractor, and the customer number is stored as data belonging to the customer number. Is compared with information such as the address, family structure, and telephone number. At the same time, a contract number is assigned to each contract as a key value for storing the entire contents of the current contract. Next, as the data belonging to the contract number, the purchased equipment number assigned as a key value for storing the equipment-specific data group for each sold equipment is assigned to the storage area of the customer database 25. . Also,
The input seller name is converted into a seller number representing the seller, and is stored and stored together with data such as a contract date and payment conditions. Using the purchased equipment number as a key value and its lower data, calculated from the name of the equipment contracted for purchase, the warranty start time calculated from the customer delivery date, the warranty start time, and the normal compensation period set for each type of equipment Record the time of completion of the normal warranty issued. In addition, as lower-order data having the purchased equipment number as a key value, a purchase price, a processor, a work wage, a gross profit associated with equipment sales, a nonvolatile service point and a volatile service point calculated by the point calculation means 24. Record Further, the input information and the information calculated based on the input information are sold through the Internet network 4 in the form of a contract, a bill for a customer, a delivery note, a warranty, a description of a care method, and the like. Reply to store terminal 1. By printing this document image on a printer at a dealer, it is also possible to omit any trouble in creating a document such as a contract.

The operation of the point calculation means 24 of the WWW server 2 in the management system according to the embodiment of the present invention includes the following five operations.

(1) Calculate each of the non-volatile service points and the volatile service points according to the purchase scale and gross margin of the equipment; (2) The service points are stored in the customer information registration / storage means 22 of the WWW server 2. (3) Then, the point calculation means 24 calculates the cost corresponding to the future expenditure risk due to the provision of the service point, the normal compensation period of the equipment, the average failure interval, the average repair cost, the long-term interest rate, and the like. (4) The point calculation means 24 allocates the risk countermeasure costs to the dealer or the manufacturer at a predetermined fixed ratio, and requests the bank or the bank to transfer the costs to the Internet bank; (5) The guarantee start date From the point of view, when the design life period determined for each facility elapses, the point calculation means 24 becomes volatile in order to make the service unusable even if the paid service is reduced. Automatically clear sex service points.

The functions (1) to (4) are automatically and sequentially executed at the time of data registration by the store. The function (5) is performed once a day. ,
The validity period of the volatile service point or the nonvolatile service point stored as lower-order data of each purchase facility number stored in the customer database 25 is checked, and the invalidated service point is automatically cleared. As a result, it is possible to encourage the customer to promote replacement of the equipment whose usage period has passed sufficiently.

In the management system according to the embodiment of the present invention, the following operation is performed when the customer inquires the accumulated service points or exercises the privilege from the customer terminal 3.

(A) The customer terminal 3 is connected to the WWW server 2 via a predetermined access point in the same manner as a normal telephone connection.

(B) When the customer terminal 3 confirms the connection of the line, the customer terminal 3 requests a page from the WWW server 2 so as to connect to a predetermined page uniquely assigned to each customer terminal.

(C) The WWW server 2 allows the data input means 33 of the customer terminal 3 to input the customer number and its password. The customer information registration / storage means 22 of the WWW server 2 checks whether the password matches the data for customer authentication stored as lower-order data of the customer number recorded in the customer database 25, and is an access from the customer himself. Certify that Alternatively, the customer information registration / storage means 22 automatically calls the customer authentication program transferred to the customer terminal 3 when accessing the WWW server 2 last time, and recognizes that the access is from the customer himself.

(D) When the certification of the customer information registration / storage means 22 is completed, the image of the page dedicated to the customer is displayed in HTML.
Reply to customer terminal 3 in form. Customer-specific pages include a registration item confirmation page, a cumulative service point inquiry page,
A menu screen for selecting three of the privilege exercising pages is displayed on the display unit 31. The registration item confirmation page causes the display means 31 to display a part of the customer authentication data such as the customer's address, family composition, password, and the like, and a part of the lower order data of the customer number such as a list of equipment contracted by the customer so far.
Confirmation, registration and correction can be made. The cumulative service point inquiry page displays the cumulative service points for the customer on the display unit 31. The award exercise page is
The privilege that can be used by the customer is displayed on the display unit 31.

(E) When the customer selects the page for inquiring the accumulated service points, the accumulated service point inquiry / exercise means 21 of the WWW server 2 operates to operate the WWW.
The image data is transmitted to the customer terminal 3 in HTML format as image data that can be confirmed on the browser execution unit 32. The customer terminal 3
This image data can be decoded by the WWW browser executing means 32 and confirmed on the display means 31. In advance, the administrator of the WWW server 2 instructs to display one or both of the first and second inquiry response formats.

The first inquiry response format is the sum of the non-volatile service points and the validity period, which are subordinate data of the contract number subordinate to the customer number and are stored for each purchased facility number, and the sum of the volatile service points. And validity period are calculated respectively, and as image data that can be confirmed on the web, H
It is described in TML. Although there is a disadvantage that it is difficult for the customer to specifically determine what leads to what kind of privilege, there is an advantage that the accumulated service points can be grasped simply and clearly.

As a second inquiry response form, the sum total of the non-volatile service points which are the subordinate data of the contract number subordinate to the customer number and are stored for each purchase facility number,
From the sum of the volatile service points, these values are not directly indicated but are answered in the form of special benefits that can be received by the customer. Identify the purchased equipment number by determining the purchased equipment number from the model of purchased equipment or the date of purchase, or by displaying a list of the equipment names corresponding to the accumulated purchased equipment numbers and letting the customer select it. I do. The benefits related to the failure repair of the equipment of the selected purchased equipment number, such as whether the repair is within the free warranty period, how long the special warranty period will last, or if the repair is out of the free warranty period at this time, paid repair The extent of the reduction is extracted from the volatile service point value which is dependent data of the purchased facility number. In the case of replacement, it is calculated from the volatile service point value, the non-volatile service point value, and the sum total of the non-volatile service points stored in the subordinate data of the contract number under the customer number and for each purchased facility number. Calculate the cash rebate. The result of the display is displayed on the display means 31 of the customer terminal 3. For the customer, there is an advantage that what kind of privilege is tied to can be specifically determined from the screen of the display means 31.

In the management system according to the embodiment of the present invention, a case will be described in which some trouble occurs in the equipment at the customer's house, and the equipment is repaired or replaced, and the benefits are exercised accordingly.

(A) The customer accesses the WWW page for exercising the right by using the data input means 33 of the display means 31.

(B) On the displayed page using the data input means 33, the customer accumulates a specific repair request, a desired date and time of repair, and the presence or absence of the designation of a service provider or a service person in the WWW server 2. Service point inquiry
Request to the exercising means 21. The cumulative service point inquiry / exercise means 21 of the WWW server 2 assigns a priority using the sum of all the non-volatile service points for each contract number and purchased equipment number held as subordinate data of the customer number as a key value, Assign the date and time desired by the customer.

(C) The cumulative service point inquiry / exercise means 21 of the WWW server 2 transmits the result to the service provider company or the store terminal 1 at the base as a customer request.

(D) Further, the cumulative service point inquiry / exercise means 21 of the WWW server 2 returns to the customer terminal 3 image data described in the HTML format which can be confirmed on the WWW. At this time, the customer wants to exercise a privilege on the screen displayed on the display means 31 of the customer terminal 3, such as a discount or an extension of the warranty period, depending on a monetary and troublesome facility-specific volatile service point. In this case, the request can be made to the cumulative service point inquiry / exercise means 21. However, in the case of benefits that depend on this equipment-specific volatile service point, even if the service provider repairs the defective product and pays for the repair, even if the service provider does not declare the exercise of the privilege at the same time as requesting the service, The software can be processed so that the user can freely apply for the exercise of the privilege within a certain period.

There are a case where the customer does not declare the exercise of the privilege in advance for the repair of the equipment and declares the exercise of the privilege after the work is completed, and a case where the customer declares the use of the privilege before the repair of the equipment. In any case, the difference compensation means 23 of the WWW server 2 performs the amortization of the volatile service points,
It performs operations such as calculation of the actual price, billing, and transfer.

When declaring the exercise of the privilege after the work is completed,
The difference compensation means 23 of the WWW server 2 checks the amount paid by the customer to the repair company by inquiring the repair company online, and then the customer extends the warranty period by exercising the privilege or reduces the paid work. Calculate the resulting difference and refund to the customer. When the contract is concluded in advance, it is collected from the manufacturer or distributor according to the transaction amount, and transferred from the fund pooled collectively at the Internet bank etc. so that cash is directly transferred to the bank account designated by the customer. Give instructions.

When declaring the use of the privilege before receiving the repair of the equipment, the reduced repair price paid by the customer is paid directly to the service providing company.
With respect to the reduction due to the exercise of the customer's rights, a transfer instruction is issued to transfer the difference from the pooled fund to the designated account of the service provider. FIG. 3 shows this state.

As shown in FIG. 3, the cumulative service point inquiry / exercise means 21 and the point calculation means 24 send a predetermined amount of money to a manufacturer / dealer terminal 1f installed at a store or a manufacturer according to the sales amount. Is requested to be transferred to Internet bank 5. Further, when the customer exercises the privilege according to the accumulated service points, it is possible to instruct the net bank 5 to transfer the difference cost to the customer account 6 or the account of the service providing company.

FIG. 4 is an instruction flow diagram showing a flow of instructions when a customer exercises a volatile service point in the management system according to the embodiment of the present invention.

(1) First, the customer enters WWW from the customer terminal 3
Connect to server 2. Then, repair / replacement of the equipment contracted for purchase is performed by the WWW browser execution means 32 of the customer terminal 3.
Request using At this time, the customer declares the exercise of the volatile service point owned by the customer.

(2) Upon receiving a request from a customer, WWW
The server 2 transmits a repair / replacement request command from the customer to the service provider company terminal 1a. Here, the service providing company is a company that provides services (services) such as repair and replacement to customers, and the services include maintenance work for maintenance and management.

(3) The service providing company that has received the repair / replacement request command repairs / replaces the customer based on the information.

(4) The service providing company instructs the WWW server 2 to request a repair / replacement cost from the service providing company terminal 1a.

(5) In response to this request, the WWW server 2 instructs the net bank server 5 to withdraw the payment.

(6) The repair / replacement fee is paid from the net bank server 5 to the service providing company.

(7) The WWW server 2 instructs the maker terminal 1b to request a repair / replacement fee.

(8) The maker uses the electronic money from the maker terminal 1b to repair or repair the Internet bank 5.
Pay the replacement price.

(9) When the payment is made, the net bank server 5 notifies the WWW server 2 that the payment has been made.

FIG. 6 is an instruction flow diagram showing a flow of instructions when a customer exercises a nonvolatile service point in the management system according to the embodiment of the present invention.

(1) The customer 3a receives the WWW from the customer terminal 3.
The server 2 issues a replacement request / purchase request command to the server 2.

(2) The WWW server 2 displays several stores on the customer terminal 3, and the customer selects the store 1e. Then, the WWW server 2 transmits the fact that the customer has been introduced to the store terminal of the store 1e selected by the customer. At this time, the WWW server 2 also transmits the customer information and the purchased equipment to the store terminal of the store 1e.

(3) The WWW server 2 instructs the store terminal of the store 1e to charge a customer introduction fee.

(4) The store 1e delivers the equipment to the customer 3a.

(5) The customer 3a pays for the equipment from the customer terminal 3 to the store terminal of the store 1e by electronic money.

(6) When the delivery of the equipment is completed, the customer performs installation registration from the customer terminal 3 to the WWW server 2.

(7) The WWW server 2 is the Internet bank 5
To pay a discount for the volatile service point.

(8) The net bank 5 pays the customer terminal 3 of the customer 3a for the discount by electronic money.

(9) The store terminal of the store 1e pays the net bank 5 the referral fee charged in (3) by electronic money.

(10) When the introduction fee is received, the net bank 5 notifies the WWW server 2 of the payment.

By managing the WWW server 2, it is possible to collect sponsorship money from the equipment manufacturer for maintaining the server. FIG. 5 is an instruction flow diagram showing a flow of instructions when collecting sponsorship money in the management system according to the embodiment of the present invention.

(1) The manufacturer 1d sells the equipment to a store / construction store 1c.

(2) The store / construction store 1c pays the price of the equipment contracted for purchase to the manufacturer 1d.

(3) The store / construction store 1c installs the equipment in response to a request from the customer 3a.

(4) For installation of the equipment, the customer 3a pays the store / construction store 1c.

(5) The customer 3a registers the installation in the WWW server 2.

(6) The WWW server 2 accumulates points of the customer 3a every time there is a registration from the customer 3a.

(7) The WWW server 2 is provided to the shop / construction shop 1c to which the customer 3a has made a purchase contract and the manufacturer 1d to which the shop / construction shop 1c has made a purchase contract.
Make a claim for a sponsorship.

(8) Sales shop / construction shop 1c and maker 1
d pays the sponsorship money to the net bank 5. When the net bank 5 receives a payment, a payment notification is sent to the WWW server 2.

As described above, the sponsorship money may be collected every time a customer purchases a facility, or may be charged when the manufacturer 1d ships the facility.

FIGS. 7 to 10 are operation flowcharts of the WWW server 2 when the client terminal 3 connects to the WWW server 2 in the management system according to the embodiment of the present invention.

(A) In step S101, WWW
The customer information registration / storage means 22 of the server 2 checks whether or not it is equipment purchase registration using the “selection menu screen” of the website. Step S for equipment purchase registration
In steps 201 to S207, the customer information registration / storage means 22 performs equipment purchase registration processing. If it is not equipment purchase registration, the process proceeds to step S102.

(B) In step S102, the customer information registration / storage means 22 authenticates the customer name and customer number using the “customer registration screen” of the website.

(C) In step S103, WWW
The accumulated point inquiry / exercise means 21 of the server 2 checks whether or not the inquiry is for various points by using the “selection menu screen” of the website. In the case of various point inquiries, the accumulated point inquiring / executing means 21 proceeds to step S2
At 11, various point inquiry processes are performed using the "acquired point display screen" of the website. If it is not the various point inquiry process, the process proceeds to step S104.

(D) In step S104, the accumulated point inquiry / exercise means 21 checks whether or not the request is a repair request using the “selection menu screen” on the website. In the case of a repair request, cumulative point inquiry and exercise means 2
1 performs a repair request process from step S221 to step S224. If it is not a repair request, step S105
Proceed to.

(E) In step S105, the accumulated point inquiry / exercise means 21 checks whether or not the request for exercising the volatile service point is made by using the “selection menu screen” of the website. The cumulative point inquiry / exercise means 21 is, in the case of an exercise request of a volatile service point,
The exercise request processing of the volatile service point in steps S301 to S307 is performed. If the request is not for exercising a volatile service point, the process proceeds to step S106.

(F) In step S106, the accumulated point inquiry / exercise means 21 checks whether or not the request for exercising the nonvolatile service point has been made by using the “selection menu screen” of the website. In the case of a request for exercising a non-volatile service point, the cumulative point inquiry / exercise means 21 performs a process for requesting the execution of a non-volatile service point in steps S401 to S409. If the request is not for exercising the non-volatile service point, step S10
Go to 7.

(G) In step S107, the operation is terminated, and the WWW server 2 executes the HTM of the top page.
Send L data.

In the management system according to the embodiment of the present invention, the equipment purchase registration processing by the WWW server 2 is performed as follows.

(A) First, in step S201,
The customer information registration / storage means 22 checks whether the customer is a new customer. In the case of a new customer, in step S202, the customer information registration / storage means 22 displays an input screen (“customer registration screen”) for the customer name, address, and the like. If the customer is not a new customer, authentication of the customer name and customer number is performed in step S203. Inquiry of accumulated points of WWW server 2
The exercising means 21 transmits to the customer terminal 3 the HTML data of the input screen (“equipment registration screen”) of the model, time, store, etc. installed in step S204. Customer terminal 3
Displays the "equipment registration screen" installed on the display means 31.

(B) Then, in step S205, the point calculating means 24 adds a volatile / nonvolatile service point corresponding to the purchase result to the data.

(C) The result of the addition is determined in step S206.
, The accumulated point inquiry and exercise means 21 displays a registration content confirmation screen.

(D) In step S207, the accumulated point inquiry / exercise means 21 transmits a bill for sponsorship payment to the manufacturer / store of the equipment contracted by the customer. After that, the accumulated point inquiry / exercise means 21
Various point reference processing of step S211 is performed.

In the management system according to the embodiment of the present invention, various point inquiry processes in the WWW server 2 are performed as follows.

(A) In step S211, the cumulative point inquiry / exercise means 21 displays a list of equipment contracted for purchase, a warranty period, a volatile service point, a nonvolatile service point, and a cumulative point (“Registration”). The HTML data of "content confirmation screen") is transmitted to the customer terminal 3. The customer terminal 3 displays a “registration content confirmation screen” on the display unit 31.

(B) When the display of the “registration content confirmation screen” by the accumulated point inquiry / exercise means 21 ends, the flow proceeds to step S103.

In the management system according to the embodiment of the present invention, the repair request processing in WWW server 2 is performed as follows.

(A) First, in step S221,
In response to a request from the customer terminal 3, the accumulated point inquiry / exercise means 21 of the WWW server 2 sends the HT
The ML data is transmitted to the customer terminal 3. The customer terminal 3 displays a list of contracted facilities on the display means 31 and selects a failed facility.

(B) Next, in step S222,
The accumulative point inquiry / exercise means 21 is provided in the HT of the input screen of the failure status and the desired repair time (“failure status input screen”).
The ML data is transmitted to the customer terminal 3. The customer terminal 3 displays a “failure status input screen” on the display unit 31.

(C) Cumulative point inquiry / exercise means 21
Knows the registered customer address by selecting the failed equipment in step S221. Further, step S22
Based on the failure event registered in step 2 and the customer address, the accumulated point inquiry / exercise means 21 searches for an optimum repair company in step S223.

(D) The service provider searched in step S223 is provided with the accumulated point inquiry / exercise means 21.
Sends an email requesting repair.

(E) Thereafter, the accumulated point inquiry / exercise means 21 performs various point reference processing in step S211.

In the management system according to the embodiment of the present invention, the process of requesting the exercise of volatile service points in WWW server 2 is performed as follows.

(A) First, in step S301,
The accumulative point inquiry / exercise means 21 refers to the customer information in the customer information registration / accumulation means 22 and confirms a request to the target customer's home.

(B) Next, in step S302,
The accumulated point inquiry / exercise means 21 checks whether or not the points can be paid by the customer. If payment is possible, in step S303, accumulated point inquiry / exercise means 2
1 instructs remittance to pay the amount on the bill to the repair company account, and in step S304, the points consumed by the point calculation means 24 are subtracted from the volatile service point data of the customer. If not payable,
The accumulated point inquiry / exercise means 21 determines in step S305
, An instruction is issued to remit an amount corresponding to the owned points to the account of the repair company. Next, step S30
In 6, the accumulated point inquiry / exercise means 21 transmits a bill for billing the customer for the shortfall with the bill. As a result, the point calculation means 24 clears the volatile service points possessed by the customer in the service received by the customer this time.

(C) Next, the accumulated point inquiry / exercise means 21 performs various point reference processing in step S211.

In the management system according to the embodiment of the present invention, the execution request processing of the nonvolatile service point is performed as follows.

(A) First, upon request from the customer terminal 3, the accumulated point inquiry / exercise means 2 of the WWW server 2
First, in step S401, the HTML data of the screen for inputting or selecting the equipment desired by the customer is transmitted to the customer terminal 3.
Send to The customer terminal 3 displays a screen for inputting or selecting equipment desired by the customer on the display means 31.

(B) Next, in step S402,
The accumulative point inquiry / exercise means 21 is an HTML of a screen for presenting an amount that can be discounted from the non-volatile data possessed by the user.
The data is transmitted to the customer terminal 3. The customer terminal 3 displays a screen that presents an amount that can be discounted from the non-volatile data owned by the display unit 31.

(C) In step S403, the cumulative point inquiry / exercise means 21 outputs the HTML data on the screen presenting the list of the equipment dealers near the customer home to the customer terminal 3.
Send to The customer terminal 3 displays on the display means 31 a screen that presents a list of equipment stores near the customer's home. The customer selects the equipment dealer using the list of the equipment dealers near the customer's house displayed on the display means 31 of the customer terminal 3.

(D) In step S404, if there is no request from the customer to introduce the equipment dealer, step S404
Proceed to 407. If the customer requests introduction of the equipment store, the accumulated point inquiry / exercise means 21 issues a customer introduction mail to the store in step S405, and charges the customer introduction fee to the store in step S406. Issue an invoice. Then, the process proceeds to step S407.

(E) Next, in step S407, if the customer has registered the installation (purchase),
In step 8, the cumulative point inquiry / exercise means 21 issues an instruction to transfer the discount amount from the non-volatile service point owned by the customer to the designated account of the customer.
Proceed to 3. If there is no installation (purchase) from the customer in step S407, the HTML data of the reception screen and the registration request screen is transmitted to the customer terminal 3 in step S409. The customer terminal 3 displays a reception screen and a registration request screen on the display unit 31. The customer information registration storage unit 22 registers and stores the customer information transmitted from the reception screen and the registration request screen. Thereafter, the accumulated point inquiry / exercise means 21 performs various point reference processing in step S211.

FIGS. 11 and 12 show examples of HTML screens presented by the WWW server 2 in the management system according to the embodiment of the present invention.

(A) First, in step S501,
The WWW server 2 displays a “login screen”. If the customer is not a new customer, enter the customer ID and password using the text box,
Click 01 to go to the screen of step S503. If the customer is a new customer, a “new registration” button B09
Click to proceed to the “customer registration screen” in step S502.

(B) In the “customer registration screen” of step S502, the customer inputs customer information such as a customer name, a customer address, a telephone number, and an initial setting password using a text box. The customer ID may be automatically issued by the system, or may be freely selected by the customer.
When the input of necessary items is completed, an “OK” button B02 is clicked, and “selection menu screen” in step S503 is clicked.
Proceed to.

(C) On the “selection menu screen” in step S503, when the “exercise points” button B03 is clicked, steps S511 to S514 are performed.
The screen for "exercising points" is displayed. When the "purchase registration" button B04 is clicked, a step S52 is performed.
A screen for performing “purchase registration” from 1 to step S524 is displayed. When button B05 is clicked, a screen for performing “point inquiry” in step S531 is displayed.
When the “repair request” button B06 is clicked, a screen for performing “repair request” in steps S541 to S543 is displayed. When the “purchase request” button B07 is clicked, a screen for performing “purchase request” in steps S551 to S554 is displayed.

(D) In step S503, when button B08 is clicked, WWW server 2 ends the processing.

If the "exercise points" button B03 is clicked in step S503, the process proceeds to step S5.
11 "Repair ID input screen" is displayed.

(A) In the “repair ID input screen” of step S511, the work ID assigned by the repair company is displayed.
Is input using a text box. When the input of the repair ID is completed, an “OK” button B1
1 is clicked, and the process proceeds to a “work content registration screen” in step S512.

(B) Next, in the “work content registration screen” of step S512, the name of the repaired facility, the type of the repaired facility, the repair details, the repair company, the payment amount, and the like are entered using text boxes. After completing the required items,
Click the "OK" button button B12. here,
If a list box (drop-down list) is used instead of a text box for the equipment name, equipment type, and the like on the input screen, the input operation of the customer can be further simplified.

(C) Next, in step S513,
A screen for information such as an extension of the warranty period currently available to the customer and discounts is displayed. By referring to this screen, the customer can decide whether to exercise the points or not. If the points are not to be exercised, click the “do not exercise” button B14, and step S503 will be executed.
Return to "Selection menu screen". When exercising the points, the user clicks the "exercise" button B13 and proceeds to the screen of step S514. On the screen of step S514, the transfer amount and the transfer account generated due to the difference in the point exercise are displayed (or input using a text box), and when the "Confirm" button B15 is clicked, the "selection menu screen" of step S503 is displayed. Return.

In step S503, “Purchase registration”
If the button B04 has been clicked, the process proceeds to step S521.
"Equipment registration screen" is displayed.

(A) In the “equipment registration screen” of step S521, the reception ID, the type of equipment, the model of the equipment,
A purchase time, a store, a warranty ID, and a compensation start time are input using text boxes. The format for displaying the type of equipment and the type of equipment may be a text box or a list box. The reception ID is given when the non-volatile service point is exercised. In this case, a discount can be provided.

(B) In step S521, the reception I
If D has already been entered, an "OK" button B21
Click to proceed to the screen of step S524. On the screen of step S524, the model of the purchased product, the discount amount,
The transfer account, transfer date, etc. are displayed. When confirmation (or input) of necessary items is completed, an "OK" button B24
Click. When the "OK" button B24 is clicked, the "acquired point display screen" of step S531 is displayed. On the other hand, if the reception ID has not been input in step S521, the process proceeds to the “registration content confirmation screen” in step S522. On the “registration content confirmation screen” in step S522, the customer name, customer address, equipment type,
The equipment type, purchase time, dealer, warranty ID, warranty period, and earned points are displayed. "Registration contents confirmation screen"
When the confirmation (or input) of the necessary items in is completed, the "OK" button B22 is clicked. When "OK" button B22 is clicked, an "installed equipment list screen" of step S523 is displayed. Here, the type of equipment and each model are displayed. In the “installed equipment list screen” of step S523, an “OK” button B23
Clicking displays the "acquired point display screen" in step S531.

If the "point inquiry" button B05 is clicked in step S503, the process proceeds to step S5
31 "Acquired point display screen" is displayed. On this "acquired point display screen", the total number of acquired points and the compensation extension period are displayed. When the "OK" button B31 is clicked, the screen returns to the "selection menu screen" in step S503.

In step S503, "repair request"
If the button B06 has been clicked, the process proceeds to step S541.
Is displayed on the screen.

(A) On the “failed equipment selection screen” of step S541, a list of equipment and a model of the equipment are displayed. The customer refers to the “failed equipment selection screen” and checks a check box for the failed equipment. When the “OK” button B41 is clicked, the process proceeds to a “failure status input screen” in step S542.

(B) On the “failure status input screen” of step S542, the failure site, failure content, frequency, and desired repair time are entered. It is preferable that the failure site, the failure content, and the failure frequency are selected from a list box in which items considered according to the failed equipment are listed. When "OK" button B42 is clicked, the process proceeds to "Point exercise confirmation screen" in step S543.

(C) On the “confirmation screen for exercising points” in step 543, the discount amount due to exercising points is displayed. Here, the use or non-use of points can be selected by radio buttons. Clicking the "OK" button B43 displays the "acquired point display screen" of step S531.

In step S503, "Purchase request"
If the button B07 has been clicked, the process proceeds to step S551.
"Product type selection screen" is displayed.

(A) On the “product type selection screen” in step S551, equipment is selected from a list box in which the types of equipment being handled are listed.
When "OK" button B51 is clicked, a "product (equipment) selection screen" is displayed.

(B) “Product (equipment)” in step S552
On the "Selection screen", photos of the equipment can be displayed. Clicking a photo may display a page on which a detailed description of the facility is described. "Back" button B5
2 Or, by clicking the “advance” button B53, it is possible to display more photos of the equipment. The customer refers to this photograph, checks the check box of the equipment to be purchased, and clicks the “OK” button B54, and then the “sales shop / construction shop inquiry screen” in step S553.
Proceed to.

(C) On the “store / construction store inquiry screen” in step S553, a list of stores / construction stores of the equipment for which the customer has made a purchase contract is displayed. If you would like a quote for purchase, check the box behind the store / construction shop and check the box for quote request. A quote is sent from the store / construction shop checked by the customer. If "OK" button B55 is clicked, the screen proceeds to step S554.

(D) In step S554, the discount rate and the reception ID after the contract are displayed. "OK" button B
If 56 is clicked, the screen returns to the "selection menu screen" of step S503.

(Other Embodiments) As described above, the present invention has been described with reference to the above embodiments, but it should be understood that the description and drawings forming part of this disclosure limit the present invention. Should not be. From this disclosure, various alternative embodiments, examples, and operation techniques will be apparent to those skilled in the art.

Although the description has been given of the example on the premise of the computer network, the server is not necessarily a server on the network, but may be a personal computer, a PDA, or the like owned by an operator. In addition, the service point that provides a benefit to the customer may not necessarily be at the time of contracting for a product (structure) or service (service), but may be at the time of payment. Also, there is no particular limitation on the timing. Further, a certain service point may be given when an introduction of another customer or an anniversary is performed, instead of a contract for purchasing a structure.

As described above, the present invention naturally includes various embodiments and the like not described herein. Therefore, the technical scope of the present invention is determined only by the invention specifying matters according to the claims that are appropriate from the above description.

[0138]

According to the present invention, a server for a management system, a management method, and a record recording a management data structure capable of reliably giving a privilege corresponding to the transaction amount of a structure (product) used for a long period of time. A medium can be provided.

Further, according to the present invention, it is possible to provide a server for a management system, a management method, and a recording medium on which a management data structure is recorded so that a customer can refer to service points that can be used freely.

Further, according to the present invention, it is possible to provide a server for a management system, a management method, and a recording medium on which a management data structure is recorded, which can perform customer management in cooperation with a store or a service providing company. I can do it.

[Brief description of the drawings]

FIG. 1 is a block diagram of a management system according to an embodiment of the present invention.

FIG. 2 is a diagram showing a data structure of a customer database.

FIG. 3 is a block diagram of a system in which a customer declares use of a privilege before receiving repair of a structure (equipment) for repair of the structure (equipment).

FIG. 4 is an instruction flow diagram showing the instruction flow when a customer exercises a volatile service point.

FIG. 5 is an instruction flow diagram showing an instruction flow when collecting sponsorship money.

FIG. 6 is an instruction flow diagram showing the instruction flow when a customer exercises a non-volatile service point.

FIG. 7 is an operation flowchart of the WWW server when the client terminal connects to the WWW server. (Part 1)

FIG. 8 is an operation flowchart of the WWW server when the customer terminal connects to the WWW server. (Part 2)

FIG. 9 is an operation flowchart of the WWW server when the client terminal connects to the WWW server. (Part 3)

FIG. 10 is an operation flowchart of the WWW server when the customer terminal connects to the WWW server. (Part 4)

FIG. 11 is an example of an HTML screen presented by a WWW server. (Part 1)

FIG. 12 is an example of an HTML screen presented by a WWW server. (Part 2)

[Explanation of symbols]

 DESCRIPTION OF REFERENCE NUMERALS 1 dealer terminal 1a service provider terminal 1b maker terminal 1c dealer / construction shop 1d manufacturer 1e dealer 1f manufacturer dealer terminal 2 WWW server 3 customer terminal 3a customer 4 Internet network 5 Internet bank server 6 customer account 11 display means 12 WWW browser execution means 13 Data input means 21 Cumulative point inquiry / exercise means 22 Customer information registration storage means 23 Difference compensation means 24 Point calculation means 25 Customer database 31 Display means 32 WWW browser execution means 33 Data input means

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G06F 17/60 422 G06F 17/60 422 F term (Reference) 5B049 BB05 BB11 BB46 CC05 CC08 CC36 CC45 DD01 DD05 EE01 EE28 FF03 FF04 FF09 GG04 GG07 5B055 BB20 CB03 CB09 CC10 EE02 EE21 EE27 KK05 PA02 PA34

Claims (7)

[Claims] 1. A server used for a management system including a server, a store terminal, a customer terminal, and a communication network interconnecting them, the server comprising: a contract for purchase of a structure, a contract for maintenance and cleaning work. When any of them is completed, a customer information registration / storage means for issuing a customer number corresponding to the contracted customer and accumulating customer information corresponding to the customer number, a contract scale of the structure purchase contract and the consignment contract Point calculating means for adding the service points according to the above or subtracting the service points for exercising the right corresponding to the held service points, and referring to the service points held by the customer Means for inquiring and exercising accumulated points for enabling the privilege corresponding to the service point to be exercised; The difference between the first cost in the case of the exercise and the second cost when the right is exercised is calculated, and the difference compensation means for charging the difference to the customer; the customer information; and the service point are stored. A management system server comprising a customer database. 2. A method for setting and managing customer information and service points for a purchase contract for a structure with a large purchase price and a low purchase frequency or a contract for maintenance and cleaning work of the structure, A step of issuing a customer number for each customer when the customer makes a purchase contract for the structure, or a contract for maintenance and cleaning work, and a step of storing customer information corresponding to the customer number. Adding the service point corresponding to the scale of the contract in accordance with the customer number; referencing the service point to the customer; and responding to the service point at the request of the customer. A management method comprising: permitting exercise of a privilege; and updating the service point according to the exercise of the privilege. 3. The benefits include, when repair / maintenance of the structure becomes necessary, extension of a free warranty period, reduction of a paid guarantee amount, and an increase in priority of a service visit according to the service point. The management method according to claim 2, wherein a discount is provided at the time of the next contract. 4. In the event that a malfunction has occurred in the structure and the compensation for this repair has been paid without exercising the privilege granted to the customer, the privilege can be exercised thereafter, and the exercise of the privilege can be performed. 4. The management method according to claim 2, wherein the difference can be reimbursed when a difference occurs with respect to the consideration paid by the customer. 5. The method according to claim 3, wherein the step of notifying the customer who provides the privilege of the request of the customer is performed after the step of permitting the exercise of the privilege corresponding to the service point. The management method described. 6. The service point is constituted by at least one of a volatile service point which is extinguished by exercising a privilege or a certain period of time, and a nonvolatile service point which is retained without being extinguished by exercising a privilege. The management method according to any one of claims 2 to 5, wherein: 7. A management device that sets and manages customer information and service points in response to a purchase contract for a structure with a large purchase price and a low purchase frequency, or a contract for maintenance and cleaning of the structure and a contract for cleaning. A computer-readable data structure to be used, wherein a customer number assigned to each customer is used as a first key value, and an address, a family structure, a telephone number, and a main purchaser of the customer associated with the first key value A customer information file consisting of a set of records including at least one item, and a contract number assigned to each contract of the customer as a second key value, wherein the first key value and the second A contract information file consisting of a set of records including at least one item among the contract date and payment terms associated with the key value, and for each structure purchased by the customer under the contract The given purchased structure number is used as a third key value, and the type of the structure associated with the first key value, the second key value, and the third key value, a compensation start period, and normal compensation End time, purchase price, construction price, installer number,
A record of a management data structure comprising a purchase structure information file comprising a set of records including at least one of gross margins, nonvolatile service points, and volatile service points. Medium.