JP2001357274A - Reservation system using communication network - Google Patents

Abstract

PROBLEM TO BE SOLVED: To present contract contents including a service charge from a computer terminal of a reservation wisher via a homepage on a communication network and to provide a function of answering the presentation from a computer terminal of a service provider of lodging facilities, golf links facilities, etc. SOLUTION: A reservation management server 1 is equipped with a homepage processing part 2 which provides information on services making it possible to reserve lodging facilities, golf link facilities, etc., on a communication network, a reservation wisher information storage part 4 which stores information on contract contents of service charges a desired lodging charge and a play fee for services sent from a computer terminal of a reservation wisher via the homepgage, a service provider communication processing part 6 which sends information that the reservation wisher desires to the service provider and also receives answer information sent from the service provider between computer terminals of the lodging facilities, golfl inks facilities, etc., and a service information provider information storage part 7 which records the information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a communication system which utilizes a communication network and includes, for example, a service charge such as a desired accommodation charge or play fee, which is input from a computer terminal by a person who wishes to play accommodation or golf. The present invention relates to a reservation system using a communication network, which can reserve accommodation facilities and golf course facilities based on presentation.

[0002]

2. Description of the Related Art In a method for reserving an accommodation facility including an accommodation fee which has been found, a lodging facility determines a lodging fee based on conditions such as a season, a period, a day of the week, a holiday, a room type, and a meal. It is presented to hotel guests through hotel brochures (pamphlets), advertising media such as magazines and televisions, etc., and the hotel guests make reservations if they agree with the details presented by the hotel, and then request accommodation The guest and the accommodation facility operator had concluded a contract to use the accommodation facility. And, based on this accommodation facility use contract,
The accommodation facility provided accommodation services to those who wished to stay, and the applicants paid the accommodation fee included in the contract. In addition, even in the conventional golf course facility reservation method, the golf course side determines the play fee, accommodation pack fee, bus pack fee, etc., presents them through advertising media, etc. And applied for a reservation. In addition, recently, hotels,
Institutions such as inns and golf courses can now be booked from the computer of the person who wants to make a reservation, but in any case, the service provider such as a hotel, inn, golf course, etc. provides service charges such as accommodation charges and play fees. Is adopted, and a reservation requester who decides whether or not to make a reservation based on the presented contents is adopted.

[0003]

As described above, in the conventional accommodation facility and golf course facility reservation business, the accommodation facility or the golf course facility that provides the service presents the contract contents including the accommodation fee and the play fee. However, the reservation applicant simply decides whether or not to make a reservation based on the content presented,
It is operated without giving the applicant the opportunity to present the desired fee, so if you want to use any accommodation or golf course facilities that accept the contract that includes the fee you want, There are many people who are dissatisfied with it, and it has been determined that accommodation facilities and golf course facilities may give a small discount if there are vacancies or free time during play due to season off or cancellation. Probably, but at present, there is no suitable reservation system to adjust and match the wishes of both parties. In view of the above situation, according to the present invention, a reservation management server can present a contract content including a service fee desired by a reservation applicant from a computer terminal of the reservation applicant through a homepage on a communication network such as the Internet. It is also an object of the present invention to provide a reservation system using a communication network, which has a function of responding to the presentation from a computer terminal of a service provider such as an accommodation facility or a golf course facility. is there.

[0004]

In order to achieve the above object, a reservation system using a communication network according to the present invention is provided with a reservation management server, and an accommodation facility or a golf course facility on a communication network such as the Internet. A homepage processing section that operates a homepage that provides service information that can be booked, and at least services such as room rates and play fees that are desired for the service selected by the booking applicant sent from the computer terminal of the applicant who made the reservation through the homepage Includes the service fee desired by the reservation applicant between the reservation applicant information storage unit that stores information such as contract details including fees, and the computer terminal of the service provider such as accommodation facilities and golf course facilities. Send information such as contract details to the service provider, and A service provider communication processing unit that performs communication processing such as receiving information such as a response content transmitted from a provider, a service provider information storage unit that records information such as a response content received from the service provider, Reservation applicant communication processing, such as transmitting the response from the service provider to the reservation applicant and receiving the response sent from the reservation applicant with the computer terminal of the reservation applicant When information such as the contract contents including the service fee desired by the reservation applicant is transmitted from the computer terminal of the reservation applicant via the homepage, the information such as the contract contents is received and stored in the reservation applicant information storage unit. Written and notified to the service provider by the service provider communication processing unit, and returned from the service provider's computer terminal Information such as the answer content is received and written into the service provider information storage unit, and is transmitted to the reservation applicant by the reservation applicant communication processing unit, so that services such as accommodation and golf play can be reserved. .

[0005]

The reservation system using the communication network according to the present invention according to the present invention will be described below. The room rate and play desired by the reservation applicant transmitted from the computer terminal of the reservation applicant via a website operated by the website management unit of the reservation management server and providing reservable service information such as accommodation facilities and golf course facilities. When the reservation management server receives the information such as the contract contents including the service fee, the information is recorded in the reservation applicant information storage unit, and the service provider communication processing unit communicates with the accommodation facility by e-mail. And service providers such as golf courses. The service provider checks the contract contents including the service fee desired by the reservation applicant and decides whether to accept or reject the contract under the contract conditions, or to present a proposal to change the contract conditions, From the computer terminal of the service provider, a response means such as accepting the contract under the contract conditions of the reservation applicant, rejecting (rejecting), or presenting a proposal to change the contract conditions is selected by communication means such as e-mail. Is sent to the reservation management server. When the reservation management server receives the response content of the service provider, it records the response content in the service provider information storage unit, and notifies the reservation applicant communication processing unit to the reservation applicant by communication means such as e-mail. Reservation applicants read the service provider's response and confirm that they were accepted or rejected by the contract provided by the reservation applicant,
Alternatively, it is determined whether or not the user agrees with the plan to change the contract conditions presented by the service provider. When accepting or rejecting, the contents of acceptance or rejection are transmitted to the reservation management server by communication means such as e-mail. After that, when the reservation management server receives the information transmitted from the service provider to the reservation applicant, the reservation management server records the information in the service provider information storage unit and communicates by e-mail by the reservation applicant communication processing unit. Means, the information transmitted to the service provider from the reservation applicant is received, and the information is recorded in the reservation applicant information storage unit and the service provider communication processing unit transmits the e-mail. By repeating the task of communicating to the service provider by communication means as necessary, reservation of services such as lodging and playing can be made.

[0006]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, a description will be given of an embodiment in which a reservation system using a communication network according to the present invention is applied to accommodation facilities such as hotels and inns. In this embodiment, the reservation applicant is an accommodation applicant, the service provider is an accommodation facility, the reservation applicant information storage is an accommodation applicant information storage, the service provider information storage is an accommodation facility information storage, and a reservation applicant. The communication processing unit is shown as a lodging applicant communication processing unit, and the service provider communication processing unit is shown as an accommodation facility communication processing unit. FIG. 1 is a schematic configuration diagram of a reservation system of the apparatus of the present invention. In FIG. 1, a reservation management server 1 has a homepage processing unit 2 that manages a homepage that provides accommodation facility information on the Internet, and a lodging rate desired by the lodging applicant transmitted from a computer terminal 3 of the lodging applicant through the homepage. Between the accommodation applicant information storage unit 4 that stores information such as the contract contents including the information and the computer terminal 5 of the accommodation facility, the information such as the contract contents including the accommodation fee desired by the accommodation applicant is stored in the accommodation facility. And an accommodation facility communication processing unit 6 for performing communication processing such as receiving information such as the response content transmitted from the accommodation facility, and storing accommodation information recording the information such as the response content received from the accommodation facility. The response from the accommodation facility is transmitted to the accommodation applicant between the department 7 and the computer terminal of the accommodation applicant, and transmitted from the accommodation applicant. And a room seekers communication processing unit 8 for performing communication processing, such as receiving a response contents.

[0007] FIG. 2 shows a reservation management server 1, a computer terminal 3 of a lodging applicant, and a computer terminal 5 of an accommodation facility.
FIG. 4 is a flowchart diagram of a communication program during the communication and a control program of the computer of the reservation management server 1. In the figure, the homepage processing unit 2 of the reservation management server 1 provides information on the homepage, such as the room type, the accommodation fee, and the facilities of the accommodation facility participating in the accommodation system reservation system. You can search for information based on search conditions such as the location, accommodation fee, specific accommodation facility, etc., and also the contract contents including your desired accommodation fee, that is, room type, meal condition, accommodation date, number of nights, number of guests, A transmission form is provided in which you can fill in the room rate, other desired items, and an e-mail address for contact. If you are looking for accommodation that you like, and you would like to submit a contract that includes the desired accommodation fee, refer to the information on that accommodation on the website and use the form above to complete the necessary information. Upon writing and transmission, the computer of the reservation management server 1 writes the contract contents transmitted from the accommodation applicant into the accommodation applicant information storage unit according to the program, and transmits it to the accommodation facility by e-mail by the accommodation facility communication processing unit. The accommodation facility that receives this e-mail will respond after examining the contract contents presented by the applicant, but in order to secure the time required for the examination, it will be posted on the homepage in advance, for example, "within 10 hours I will answer. " In this example, the following 3 items were answered by the accommodation facility.
The street is shown. (1) When accepting the contract content presented by the lodging applicant, the accommodation applicant is notified of the acceptance.
From the computer terminal installed at the accommodation facility, write in the designated e-mail form that the contract of the content presented by the accommodation applicant has been accepted and transmit it to the reservation management server. When the computer of the reservation management server receives the e-mail from the accommodation facility according to the program, the computer writes the received content to the accommodation facility information storage unit and transmits the e-mail to the accommodation applicant by the accommodation applicant communication processing unit. 2 If you do not accept the contract details presented by the hotel applicant, inform the hotel applicant that it will not be accepted. From the computer terminal installed by the accommodation facility, write in the designated e-mail form that the contract presented with the content presented by the lodging applicant is not accepted and transmit it to the reservation management server. When the computer of the reservation management server receives an e-mail from the accommodation facility according to the program,
The received contents are written in the accommodation facility information storage unit, and an e-mail is transmitted to the accommodation applicant by the accommodation applicant communication processing unit. 3 When the accommodation facility changes the contract details presented by the accommodation applicant and presents it to the accommodation applicant,
Confirm with the hotel guest whether or not to accept under these conditions. The contents to be changed are, in this embodiment, room type, meal conditions, accommodation date, number of nights, number of guests, accommodation fee, and other items. From the computer terminal installed by the accommodation facility, write the contents to be changed to the specified e-mail form and send it to the reservation management server. When the computer of the reservation management server receives the e-mail from the accommodation facility according to the program, the computer writes the received content to the accommodation facility information storage unit and transmits the e-mail to the accommodation applicant by the accommodation applicant communication processing unit. The applicant who received the e-mail writes the acceptance of the contract and informs the accommodation through the reservation management server, or leaves the operation without doing anything, or writes whether the contract is accepted or rejected, and makes the reservation Contact accommodations through the management server.

In the above-described embodiment, the case where an accommodation facility such as a hotel or an inn is reserved has been described. However, any service that can be reserved is not limited to the reservation of an accommodation facility such as a hotel or an inn. The present invention is also applicable to services such as reservation of facilities. In the case of a reservation for this golf course facility, the homepage processing section of the reservation management server displays, on the homepage, the hole, distance, area, course, and practice range of the golf course facility (service provider) participating in the reservation system. Information such as presence / absence is provided, and those who wish to make a reservation can search for information on the homepage according to search conditions such as location, amount, play date, etc., and set up contract details including their desired play fee etc. on the homepage It is preferable to be able to transmit using the transmission form. Further, in the above-described embodiment, an e-mail is used for communication between the reservation management server and the person who wants to make a reservation, and between the reservation management server and the service provider. However, communication means other than the e-mail may be used. Although the transmission form has been specified for a proper processing, the present invention is not limited to this, and the necessary information may be described in a commercially available e-mail form, and the reservation management server may perform the mechanical processing by OCR or the like.

[0009]

As described above, according to the reservation system using the communication network according to the present invention, the reservation applicant can use the computer terminal of the reservation applicant to obtain the desired accommodation charge or play through the homepage of the reservation management server. Contract contents including service fees such as fees can be presented to service providers such as accommodation facilities and golf course facilities,
The service provider responded to the reservation applicant's offer from the computer terminal through the reservation management server, so that the service contract was concluded.Therefore, there is a service provider who accepts the contract contents including the service fee that he wants Accommodations and golf courses that not only meet the expectations of those who want to use the reservation but also allow a little discount if there are vacancies or free time due to off season or cancellation etc. A remarkable effect of providing an effective means for acquiring customers to service providers such as facilities can be obtained.

[Brief description of the drawings]

FIG. 1 is a schematic configuration diagram of an accommodation facility reservation system using a communication network according to the present invention.

FIG. 2 is a flow chart of a communication between the reservation management server 1, the computer terminal 3 of the lodging applicant, and the computer terminal 5 of the accommodation facility, and a control program of the computer of the reservation management server 1.

[Explanation of symbols]

 1 Reservation management server 2 Homepage processing unit 3 Computer terminal of accommodation applicant 4 Accommodation applicant information storage unit 5 Computer terminal of accommodation facility 6 Accommodation facility communication processing unit 7 Accommodation facility information storage unit 8 Accommodation applicant communication processing unit

Claims (1)

[Claims] Claims: 1. A homepage processing unit for operating a homepage that provides information on services that can be booked such as accommodation facilities and golf course facilities on a communication network such as the Internet in a booking management server; A reservation applicant information storage unit that stores information transmitted from the terminal, such as contract content including at least a room charge and a service charge such as a play fee, desired for the service selected by the reservation applicant, and accommodation and golf course facilities The service provider sends information such as the contract details including the service charge desired by the reservation applicant to the service provider, and the response contents transmitted from the service provider to the computer terminal of the service provider. Service provider communication processing unit that performs communication processing such as receiving information And, between the service provider information storage unit that records information such as the response content received from the service provider, and the computer terminal of the reservation applicant, the response content from the service provider is transmitted to the reservation applicant, It also has a reservation applicant communication processing unit that performs communication processing such as receiving the response content sent from the reservation applicant, and information such as contract contents including the service fee desired by the reservation applicant is provided via the homepage. When the information is transmitted from the computer terminal, the information such as the contract content is received and written into the reservation applicant information storage unit, and is transmitted to the service provider by the service provider communication processing unit. The information such as the answer content received is written to the service provider information storage unit, and the reservation applicant communication processing unit About communicated to the applicant, reservation system using a communication network, characterized in that it was to be able to be booked, such as service accommodation and golf play by this.