JP2001338093A - Sales information supplying system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To supply sales information for selecting a selling store corresponding to the request of a customer from a relation between the quality of construction and a price including the costs of construction via a network. SOLUTION: This system is provided with a selling store data base 2 for registering the operation area of a selling store fulfilling a set reference, the evaluation rank of each selling store prepared based on the investigation of the level of satisfaction of a customer after construction is completed, and the costs including the price of construction of merchandise of each selling store, a means 3 for urging a merchandise purchase planning person to input merchandise to be constructed and the address of the operation place on a screen via a network 1, a means 4 for fetching plural selling stores in charge of the construction area from the selling store data base according to the input of the merchandise to be constructed and the address of the operation place, and for providing the selling store rank of each selling store and the price including the costs of construction of the desired merchandise on the screen, and a means 5 for linking via the network with the selling store selected from the plural selling stores provided on the screen.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a sales information supply system.

[0002]

2. Description of the Related Art Conventionally, the price of a product requiring on-site construction is the sum of the price of the product itself and the on-site construction cost. There are no producers (manufacturers) who sell the products, but dealers that purchase products from the producers and sell them including site construction.

[0003] For this reason, even for the same product, the price of the product including the construction cost differs depending on the store, and the customer needs to select at which store to purchase the target product and perform the construction. .

[0004] However, when the price including the construction cost is high but the satisfaction with the customer's response and completion status and after-sales service is high, or when the price including the construction cost is low, the response to the customer and the completion status and after-sales service are low. In some cases, the degree of satisfaction of services is low.

[0005] However, conventionally, even if the quality of the product supplied from the producer is constant, the customer can know the relationship between the quality of the construction and the price including the construction cost for each dealer. There was a problem that it was not possible.

[0006]

SUMMARY OF THE INVENTION The present invention has been made in view of the above points, and a producer (manufacturer) of a product who does not have a right to determine a price including a construction cost of the product is required to provide a customer with the quality of the work. Provide a sales information supply system for supplying sales information for selecting a store according to the customer's request through a network such as the Internet in relation to (customer satisfaction) and the price including the construction cost. The task is to do so.

[0007]

In order to solve the above-mentioned problems, a sales information supply system according to the present invention is a sales system which sells a product requiring on-site construction in response to an inquiry from a customer, including the product in construction. A sales information supply system for introducing a shop to a customer via a network 1 such as the Internet, based on a survey of a shop's construction area that satisfies a set standard and a customer satisfaction survey completed. Store database 2 that registers the evaluation rank of each store created by the store, the price including the construction cost of the product of each store, the product to be constructed by the product purchaser via the network 1 and the address of the construction site. Means 3 for prompting the user to enter the information on the screen, and by inputting the product to be constructed and the address of the construction site, a plurality of dealers in charge of the construction area are extracted from the dealer database, and A means 4 for providing on the screen the store rank of each store and the price of the desired product including the construction cost is provided to the store selected from the plurality of stores provided on the screen. Means 5 for linking via network
Is provided. With such a configuration, when the prospective purchaser (customer) inputs the product to be constructed and the address of the construction place on the screen via a network such as the Internet, the product to be constructed and the construction A plurality of dealers in charge of the construction area are extracted from the dealer database by inputting the local address, and the dealer rank of each dealer and the price including the construction cost of the desired product are provided on the screen. Therefore, the prospective purchaser can select the most suitable dealer for the prospective purchaser in relation to the quality of the construction (customer satisfaction) and the price including the construction cost.
After selecting a store, by linking to the store, more detailed information on the store can be obtained.

[0008] In addition, a surveying means 6 for a customer who has purchased a product in response to the construction and sale of a product by a specific store to respond to a customer satisfaction survey on the construction and sale of the product on the screen, and the input means. Means 7 for updating and registering the evaluation rank of each store based on the result of the customer satisfaction survey. With such a configuration, the customer satisfaction level of the dealer is investigated via the network, and based on the result, the evaluation rank of each dealer can be updated and registered, and the evaluation rank of the latest dealer can be updated. Can be provided to new customers.

[0009]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described below based on embodiments shown in the accompanying drawings.

FIG. 1 shows an outline of a sales information supply system according to the present invention. A server 8 is provided to a producer who manufactures products (combination products) such as a system kitchen. It is possible to communicate with a computer 9 of a customer who wants to purchase a product such as a system kitchen via the network 1. The server 8 establishes a sales information providing site operated on the Internet and cooperates with a plurality of databases. The database in cooperation with the server 8 includes a construction area of a store that satisfies the set criteria, an evaluation rank of each store created based on a survey of the satisfaction of customers who have completed construction, and a combination product of each store. There are a store database 2 in which prices including construction costs are registered, a customer database 11, a product database 12, a store database 14 to be registered, and the like.

A store registered in the store database 2 is a store that sells products produced by a producer provided with the server 8 including construction work, and only stores that satisfy the criteria set by the producer. Is registered in the store database 2. Here, as the criteria set in advance, for example, as shown in FIG.
Examples of dealer evaluation criteria such as self-construction, cash payment, after-sales service, product knowledge, etc. It should be noted that in the present invention, the store includes a company affiliated with the store.

Here, the store database 2 stores data such as the construction area of each store, the price of the product including the construction cost, and the evaluation rank of the store described later. The construction area is the area where the corresponding dealer can construct, and the price including the construction cost of the product is the price registered in advance by each dealer with the producer, and the dealer sells the producer's product This is the product price including the construction cost that each store has previously presented to the producer with its own estimate when registering as a store to be registered, and is registered in the store database 2 based on the presentation from the store.

The evaluation rank of the store registered in the store database 2 is created based on a satisfaction survey by a customer who has completed the work of purchasing a product produced by a producer provided with the server 8 through the store. FIG. 4
As shown in FIG. 5, it is possible to exemplify a satisfaction survey such as a plan, an after-sales service, a completed state, a price, and the like.

The server 8 has a surveying means 6 for allowing a customer who has purchased the product in response to the construction and sale of the product by a particular store to respond to a customer satisfaction survey on the construction and sale of the product on a screen; Means for updating and registering the evaluation rank of each store based on the input customer satisfaction survey result. The store sells the products produced by the producer, including the work, and completes the work. Then, a thank-you email is sent to the customer who has completed the construction for purchasing the product from the producer's server 8, and the customer is guided to the survey page 13 d of the sales information providing site 13 created by the server 8 and surveyed. The customer is asked to answer a customer satisfaction survey as shown in FIG. 4 displayed on the page 13d, and the result of the customer satisfaction survey answered on the survey page 13d is sent to the store database 2 to be evaluated by the store. Rank is set to be updated registration. Then, the survey means 6 is used by the customer (OB owner) who purchased the product in response to the customer satisfaction survey on the construction and sale of the product on the screen in connection with the case where the specific store installed and sold the product. The page 13d constitutes.

[0015] Incidentally, the producer sends a letter of thanks to the customer who has completed the construction by enclosing the customer satisfaction survey sheet in a letter of thanks and sends the thanks by telephone and conducts a customer satisfaction survey by telephone. By receiving a reply, the answer may be registered in the store database 2 and the evaluation rank of the store may be updated and registered.

In each of the above-mentioned surveys, it is simultaneously checked whether or not the customer's (OB owner) 's own plan actually executed is registered in a product database 12 described later. When it is confirmed that the user plans to register his / her plan in the product database 12, the plan is input to the product database 12 and registered.

Here, based on the index of the customer satisfaction survey registered as described above, the index may be used as an index for determining the wholesale price of the product from the producer to each dealer. For example, when the customer satisfaction is 90 or more, the wholesale price (multiplication rate) is set to 35% and 8
38% for 0 to 90, 40 for 70 to 80
%, If it is less than 70, it is 45%.

In the commodity database 12, a large number of commodities produced by the producer are registered. In the case of the present embodiment, the commodity is a system kitchen, and a sink, a gas table, a work table, a range hood, a top bag,. Data of unit products for combination such as… and data of combination products configured as a system kitchen by combining the unit products for each combination described above (that is, a plan example of a system kitchen) are registered. The data of Example) also includes a completed plan provided by the customer (OB client).

The server 8 has a sales information providing site 13. The customer accesses the sales information providing site 13 from the computer 9 via the Internet, and the sales information providing site 13 transmits the sales information as shown in the flowchart of FIG. I am getting it.

That is, on the plan creation page 13 a of the sales information providing site 13, basic questions such as family structure, lifestyle, life stage, etc. are answered in a questionnaire dialogue form. Products (in other words, a system kitchen plan example)
And comments are retrieved from the product database 12 and displayed as a list on the sales information providing site 13. Therefore, the customer downloads a favorite plan and a planning tool from the plan examples, and uses the downloaded planning tool (such as a three-dimensional CAD) to finish the plan for himself. At this time, if necessary, contact the producer's planner so that they can receive advice, and consultation with this producer's planner may be done online or in the showroom .

When the customer finishes his or her own plan, the product / construction site input page 13b of the sales information providing site 13 of the server 8 via the Internet (the product to be constructed and the construction site The above-mentioned plan is uploaded by the means 3 for promoting the input of the address on the screen on the screen), the price and the dealer are inquired, and the construction site (address) is input at the same time. If the new plan is created based on the OB owner's plan registered in the product database 12, the corresponding OB owner is specified, and the specified OB owner is paid back for the reward. You may do so.

As described above, when a combination plan (system kitchen plan) of a combination unit product which is a product to be purchased and a construction site are input, a plurality of dealers in charge of the construction region are extracted from the dealer database. A list of retailer ranks for each retailer and the price of the desired product including the construction cost is listed, and the retailer's rank for each retailer and the desired product are listed on the retailer / price page 13c (this retailer / price page 13c). Means 4 for providing the price including the construction cost on the screen. On the store / price page 13c, for example, as shown in FIG. 5, the store name having the address entered by the corresponding customer as a construction area, the evaluation rank of the store for each store, the input unit product for combination A list of prices including construction costs for the combination plan (system kitchen plan) is displayed. In addition, the customer is set so that the detailed screen of the evaluation rank and the detailed screen of each store can be selected on the store / price page 13c. The detailed screen of the evaluation rank is, for example, a radar chart of customer satisfaction. In addition, the detailed screen of each store is, for example, a comment from the store or an introduction of the construction example of the store.For example, in the introduction of the construction example, a plan example or the like which the selected store has worked on is displayed. Plan examples can be downloaded. In this way, in the list of prices including the construction cost of the store and the product where the above-mentioned area is the construction area,
By comparing the evaluation with the price, the customer can select the most suitable store for the customer.

The server 8 is provided with a means 5 for linking a store selected from a plurality of stores provided on the screen via a network. For example, the address of the site of the store corresponding to the store details screen entered from the store / price page 13c is embedded, and this constitutes means 5 for linking to the store. And
Customers can access the selected reseller's site by clicking on the embedded address of the selected reseller's site, and receive more reseller-specific information on the selected reseller's site, The purchase of the product including the construction. In FIG. 1, reference numeral 20 denotes a server of a store.

In this manner, the purchaser including the construction cost is purchased at the store selected on the basis of the store information. When the customer purchases the product, the producer sends the producer online, telephone and order. The order is entered in a letter or the like, and the producer produces and ships the ordered product. Data of the customer who purchased the product is registered in the customer database 11.

By the way, the sales information providing site 13 is provided with a store recruiting page 13e for displaying a store evaluation standard as shown in FIG. That is, a new sales applicant who wants to sell a product of a producer who has established the sales information providing site 13 accesses the sales information providing site 13 and, on the dealer recruiting page, sells as shown in FIG. By answering the questions to the store evaluation criteria, it is possible to determine whether or not the conditions for registering as a store are satisfied, and a sales applicant who satisfies the conditions is requested to register on the store recruitment page 13e. Is clicked, the desired store is registered in the desired store database 14, and a new store is registered in the store database 2 after formal examination and the like.

[0026]

As described above, according to the first aspect of the present invention, in response to an inquiry from a customer for a product that requires on-site construction, a store that sells the product including the construction is connected to the Internet. Is a sales information supply system for introducing to a customer through a network such as the one described above, which is created based on a survey of a customer's satisfaction area of a construction area of a shop satisfying a set standard and a customer who has completed construction. On the screen, you can enter the product to be constructed and the address of the construction site for the prospective product purchaser via the network, and the dealer database that registers the evaluation rank of each store, the price including the construction cost of the product of each store, and the network. By inputting the means to promote, the product to be constructed and the address of the construction site, a plurality of dealers in charge of the construction area are extracted from the dealer database, and the dealer rank and the desired product for each dealer Means for providing the price including the construction cost on the screen, and means for linking via a network to a store selected from a plurality of stores provided on the screen. The customer can know the relationship between the store rank of each store in the customer's construction area and the price of the desired product including the construction cost via the network, and can improve the quality of the construction (customer satisfaction). It is possible to select the most suitable dealer for the prospective purchaser of the product in relation to the price including the construction cost, and, after selecting the dealer, link it to the corresponding dealer. You will be able to know more detailed information and select a dealer to be contracted.

According to the second aspect of the present invention, in addition to the effects of the first aspect of the present invention, a customer who has purchased a corresponding product in connection with a particular store that has installed and sold the product is displayed on the screen. There are survey means for responding to the customer satisfaction survey for the construction and sales of the product, and means for updating and registering the evaluation rank of each store based on the input customer satisfaction survey result. Therefore, the customer satisfaction of the dealers is surveyed via the network, and based on this, the rating rank of each dealer can be updated and registered. It can be provided to

[Brief description of the drawings]

FIG. 1 is a schematic diagram of a sales information supply system according to the present invention.

FIG. 2 is a flowchart input by the customer in the sales information providing site.

FIG. 3 is an explanatory diagram showing an example of a store recruitment page of the above.

FIG. 4 is an explanatory diagram showing an example of a survey page of the above.

FIG. 5 is an explanatory diagram of a page for inputting a product to be constructed and an address of a construction site according to the embodiment.

[Explanation of symbols]

 1 network 2 store database

 ────────────────────────────────────────────────── ─── Continued on the front page (72) Inventor Akira Nishitani 1048 Kazuma Kadoma, Osaka Prefecture F-term in Matsushita Electric Works, Ltd. F-term (reference) DA02 FA13 FA23 FA43 FA46

Claims (2)

[Claims] 1. A sales information supply system for introducing a store that sells a product that requires construction on site in response to an inquiry from the customer to the customer via a network such as the Internet in response to an inquiry from the customer. Then, the construction area of the store that meets the set criteria, the evaluation rank of each store created based on the customer satisfaction survey completed, and the price including the construction cost of the product of each store A means for facilitating input of the product to be constructed and the address of the construction site to the prospective product purchaser via the network on the screen, and the registered store database and the product to be constructed and the address of the construction location. A means for extracting a plurality of dealers in charge of the construction area from the dealer database by inputting, and providing a dealer rank of each dealer and a price including a construction cost of a desired product on a screen, Comprising, sales information supply system characterized by comprising a means for linking via the network dealer selected from a plurality of shop provided on the screen. 2. A survey for promoting input for responding to a customer satisfaction survey on a customer's installation and sale of the product on a screen in response to a customer who has purchased the product in connection with a case where the product has been installed and sold by a specific store. 2. The sales information supply system according to claim 1, further comprising means for updating and registering the evaluation rank of each store based on the result of the input customer satisfaction survey.