JP2001331413A - Automatic bulletin board operation management device and operation management method therefor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To report to plural persons, to adjust the opinions of the plural persons by using networked terminal equipment and a terminal system in the case that a problem occurs and to support the solution of the problem. SOLUTION: A registered person views a display form automatically prepared and transmitted by using bulletin board data 51 by a system operation program 42 inside an automatic bulletin board management device 41 by using the terminal equipment and the terminal system connected to an existing network 21, selects a desired item from the display form, takes a look at a desired report and inputs the opinion and a question, etc. Especially, by investigating a problem solution data base for opinion adjustment and problem solution and having an advice inputted from the manager of the automatic bulletin board operation management device, the opinion adjustment and the problem solution are performed in an early stage. Further, since the contents of discussions are automatically stored and preserved, the problem hardly occurs later.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an apparatus and method for disseminating notices between residents of an apartment house, adjusting opinions, and solving problems using existing networked terminals and terminal systems.

[0002]

2. Description of the Related Art In order to disseminate notices to residents, a notice board is used. The person in charge of the notice first writes notices on the notice board, or inserts a paper with the notices on the notice sheet. It is common to turn a circular board. Then, the person who saw the circular wrote his name on the circular, or marked the place where his name was written and turned it to the next person, and finally the circular returned to the notification manager It is a common practice to check if everyone has seen it, to confirm it to those who have not seen it, and to notify everyone.

[0003] In addition, since a plurality of residents live together in an apartment house, there is often a problem that requires discussion. Therefore, the registrant who adjusts the opinion adjusts the time and place,
We hold meetings and discuss and coordinate opinions. First, adjust the schedule so that everyone can attend in order to hold a meeting. It is often the case that the more registrants there are, no more convenient days for everyone. If the meeting still needs to be held, the actual situation is to attach a power of attorney for the registrant who cannot attend and hold the meeting without all members.

[0004] Further, even if they gather for convenience, if the enthusiasm of each registrant is different, or if their intentions are different, it is difficult to solve the problem. Therefore, not only will the end of the rally come to an end, but the solution will not be resolved, and everyone will have to hold the rally again without giving any opinion. In order to hold the meeting again, it is necessary to start from the same schedule as in the beginning, and it takes a lot of work. In particular, it is difficult for the organizer to contact everyone.
In many cases, no solution can be reached.

[0005] Even if a solution is reached, problems such as not saying that the process of reaching the solution should not be recorded in the minutes of the meeting, etc., and problems that could not be answered, But complaints can remain.

[0006]

Therefore, there are the following problems. It will take some time for the notice to reach all residents of the apartment complex. Anyone who has forgotten to mark the announcement must reconfirm that they have seen it. In multi-family dwellings, if you put a check mark to see who saw the circulation, if the name of the inhabitant is changed and the inhabitant changes, you must investigate the name of the next inhabitant. Holding a rally to coordinate opinions with multiple people
It is difficult to adjust the date and time of the event. Even if the date and time are adjusted, it is difficult for all registrants to attend. It may take some time for several people to adjust their opinions and reach a conclusion. In some cases, only some of the meeting attendees can speak. Absent opinions may not be reflected in the solution. A registrant who does not express an opinion or does not reflect his will in the solution may be dissatisfied after the solution is decided. (10) If you do not use minutes or other means, there will be no history of the discussion. In addition, if the person in charge changes, the minutes may be lost.

[0007]

The present invention relates to the above-mentioned (1).
The purpose is to solve the problem described in 0 ▼, and the means are as follows.

The system management program 42 automatically manages information, complaints / problems, discussion themes, and discussions based on the discussion theme for each group such as buildings and regions registered in the automatic bulletin board device. 2. The automatic bulletin board operation management device and the operation management method according to claim 1.

Notification data in which the registrant is stored,
Input format data is automatically created and transmitted to the terminal or terminal system that requested input or rewriting of complaint / problem data, discussion theme data, and discussion data. 2. The automatic bulletin board operation management device according to claim 1, wherein when the data is transmitted to the automatic bulletin board operation management device after the data is input, the corresponding data is automatically rewritten by the system operation program 42. The management method.

[0010] A display in which the registrant requests a list of notification data, complaint / problem data, discussion theme data, and discussion data via the existing network on the terminal or the terminal system in a time-series manner. 2. The automatic bulletin board operation management device and the operation management method thereof according to claim 1, wherein the format data is automatically created and transmitted by the system operation program 42 and stored and displayed.

When a registrant requests a list of notification data from the terminal or the terminal system,
The system management program 42 identifies a person who can list the information, adds to the notification data that the identified person has made a list, and displays display format data displayed on the terminal or the terminal system requested through the existing network. 2. The automatic bulletin board operation management device and the operation management method thereof according to claim 1, wherein the system automatically creates, transmits, and displays the information.

When a registrant sets a discussion theme, the system management program automatically creates and manages a place for storing the discussion theme data in the automatic bulletin board operation management device according to claim 1. Automatic bulletin board operation management device and its operation management method.

3. The automatic bulletin board operation management device and its operation management method according to claim 1, wherein data useful for complaints / problems and discussions is stored as a problem solving database.

When sentence data is input to the complaint / problem / discussion data, the system management program automatically extracts word data stored in the problem solving database from the sentence data and registers the word data. When the user selects the data, the corresponding data is automatically derived, and in addition to the existing complaint / problem data and discussion data, each data is displayed on the terminal or terminal system requested via the existing network. 2. The automatic bulletin board operation management device and its operation management method according to claim 1, wherein the display format data is created and transmitted, and stored and displayed.

3. The automatic bulletin board operation management device according to claim 1, wherein the data of the background of the discussion on the discussion bulletin board is automatically stored in a time-series discussion database for each theme by the system operation program. And its operation management method.

3. The automatic bulletin board operation management device and its operation management method according to claim 1, wherein an administrator of the automatic bulletin board operation management device can input an advice when necessary.

[0017]

FIG. 1 shows the relationship among an automatic bulletin board operation management device 41, an automatic bulletin board operation management device administrator 31, a registrant and its terminals and terminal systems, and the existing network 21.

In the automatic bulletin board operation / management apparatus 41, bulletin board data 51 for each notification complaint, problem discussion theme, and discussion theme are set so that they can be managed for each group such as all building residents and areas. The bulletin board data 51
, Information, opinions, suggestions, and the like can be electronically written from a terminal or a terminal system 11 used by a registrant connected to an existing network 21 such as the Internet or a telephone line. In addition, the registrant can use the terminal and the terminal system 11 to view the notice, opinion, and proposal described in the bulletin board data 51 in the same manner as when inputting.

The notice data stores what the user wants to know in the building. This can be input by the registrant registered in the registrant database 62. Further, an automatic bulletin board operation management device manager or the like may input the information.
The notification data also stores who viewed the data as data.

When a complaint / problem arises and the necessity of a discussion among the registrants arises, the registrant inputs the discussion theme data, and the discussion data input area of the theme is automatically created. You.

Incidentally, in the case of resolving complaints / problems or adjusting opinions in discussions, sometimes a solution to a similar problem is referred to quickly and smoothly. Therefore, when sentence data is input to the complaint / problem / discussion data, the word data stored in the problem solving database is extracted from the sentence data, and when the registrant selects this word data, the corresponding data is automatically derived. Then, the discussion data is updated, and the data is transmitted to the requested terminal or terminal system, and stored and displayed.

Further, there is a case where the effect is enhanced by the entry of a third party. Therefore, the automatic bulletin board operation management device administrator 31 appropriately manages the bulletin board data 51 of the automatic bulletin board operation device 41 and provides advice to be used as a reference for opinion adjustment. Can be written on the bulletin board. The registrant consults the advice,
Opinion coordination is also possible.

[0023]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A case where an automatic bulletin board operation management device 41 is used between residents of an apartment house will be described with reference to an example.

The residents of the apartment house are registered in the registrant database as registrants. Next, the announcement data, complaint / problem data, discussion theme data, and discussion data of the apartment complex are created so that they can be displayed on a terminal or a terminal system used by a registrant for each building of the apartment complex. In addition, as a person who can input, modify, and delete notification data, and input, modify, and delete discussion theme data, the director of the collective housing management association is set as a specific registrant.

A display form that allows the registrant to select bulletin board data from the automatic bulletin board operation management device at his own convenience

2 is called and displayed using a terminal or a terminal system connected to an existing network, and an item desired to be viewed is selected.

To view the notification data, a date item in the notification item is selected. Then, from the automatic bulletin board operation management device

FIG. 3 shows the data edited so as to be able to display a display form as described above, which is transmitted to and displayed on a terminal or a terminal system which has issued a list request. Announcements can be discarded when all members list them, so list room data is created separately from notification list data so that specific registrants can see who has been listed.

FIG. 4 can be displayed.

Next, complaints and problems are summarized for each theme.
Detailed contents are displayed by selecting the theme. If the registrant wants to enter a complaint or problem,

[Fig. 2] When "Input" is selected in the complaint / question item, an input format for inputting complaint / question data is transmitted from the automatic bulletin board operation / management apparatus. By replying to the device, the complaint / problem data is entered.

Next, a specific registrant can set a discussion theme. If you want to enter your opinion or request for the set discussion theme, or select a discussion theme to list the discussion process, the system operation program will list the format.

FIG. 5 is generated and transmitted and displayed on a terminal or a terminal system. If the registrant wants to input his / her opinion / request, he / she can select "input opinion / request" in the list format and the system operation program will enter the input format.

FIG. 6 creates and transmits and displays it on a terminal or a terminal system. Registrant

FIG. 6 is a view for inputting opinions and the like in the input fields and transmitting the opinions and the like to the automatic bulletin board operation management device, whereby the system management program inputs the discussion data.

The registrant 13 who does not have a terminal or a terminal system connected to the existing network 21 or cannot input an opinion using the terminal or the terminal system because of inability to operate the terminal 21 uses a telephone or a facsimile, By sending a message to the automatic bulletin board operation management device administrator 31, the automatic bulletin board operation management device administrator 31 can digitize the message and input it to the bulletin board data 51. If there is a request from the registrant, the automatic bulletin board operation management device manager 31 can provide the contents of the bulletin board by a method other than the existing network 21 and the terminal or the terminal system based on the contract.

By the way, the problem of an apartment house is specific to the apartment house, but most of the problems are the same. For this reason, it is often the case that a problem that has arisen in a housing complex other than a specific housing complex and has been solved is helpful. Therefore, in order to solve the problem, case law, solutions in other condominiums, products, services, technologies, etc. will be helpful. The registrant himself may search for cases, solutions in other condominiums, products, services, technologies, etc., but the problem solving data prepared as the problem solving database 61 in the automatic bulletin board operation management device 41 may be used. You may enter your opinion in the discussion input form by referring to the search list.

When the word data in the complaint or opinion data entered by the registrant is compared with the word data stored in the problem solving database, the word data is displayed in a shaded or colored form. Change the mark and display

FIG. 5: By selecting a word that has been marked or marked, data relating to the word in the problem solving database can be extracted by the system operating program.

The automatic bulletin board operation / management device manager 31 manages the bulletin board data 51, and when it is determined that mediation or advice is required or when a registrant requests mediation or advice, the case law, the past case, etc. Providing expert opinions, including solutions for multi-family dwellings, products and technologies that can be solved, and promptly solving problems.

[0033]

Since the present invention has the above configuration, the following effects can be obtained. Notifications can be sent without using a circular notice. You know exactly who saw the announcement. Since what you see by room number is managed, there is no problem even if the residents of the room change. The problem is solved without having to hold a rally. Many people's opinions are reflected in the solution. Therefore, the lump of the mind after the solution is reduced. The opinions of the absent on the day will be reflected in the solution. The problem can be solved early and neutrally by the involvement of a third party of experts. Early and neutral resolution of issues reduces the stress on registrants. Even if you have to convene a rally and think about a solution, the registrants can exchange views before the rally, so more feedback is reflected in the solution and more time spent on the resolution The time will be reduced, the number of meetings will be reduced, and the stress generated by the meeting manager will be reduced. {Circle around (10)} Since the history of the discussion is stored as data in the automatic bulletin board management and operation device, a record of what kind of discussion was made later remains. (11) When a meeting is held, an administrator of an automatic bulletin board operation and management device who knows the circumstances so far can participate in the meeting and provide advice and suggestions, so that problems can be quickly and neutrally resolved. be able to.

[Brief description of the drawings]

FIG. 1 is a conceptual diagram showing an embodiment of the present invention.

FIG. 2 is a diagram showing a display form example in which bulletin board data desired to be displayed can be selected.

FIG. 3 is a diagram showing an example of a notification data display form.

FIG. 4 is a diagram showing an example of a list of display forms.

[Figure 5] Display form example that can list discussion themes

[Figure 6] Example of display form for entering discussion data

[Explanation of symbols]

 11 registrant A terminal and terminal system 12 registrant B terminal and terminal system 13 registrant C 21 existing network 31 automatic bulletin board operation management device manager 41 automatic bulletin board operation management device 42 system operation program 51 each group bulletin board data 61 problem Resolution database 62 Registrant database

Claims (9)

[Claims] 1. An automatic operation characterized by automatically operating a notice, a complaint / problem, a discussion theme, and a discussion based on the discussion theme by a system operation program for each registered group of residents, communities, etc. A bulletin board operation management device and its operation management method. 2. A terminal or a terminal system that has requested the registrant to input or rewrite information data, complaint / problem data, discussion theme data, and discussion data stored in the registrant. Is automatically created and transmitted, stored and displayed. If the registrant sends the data to the automatic bulletin board operation management device after inputting the data, the corresponding data is automatically rewritten by the system operation program. 2. The automatic bulletin board operation management device and the operation management method thereof according to claim 1, wherein 3. A registrant requests a list of information data, complaint / problem data, discussion theme data, and discussion data via an existing network, and displays each data in time series on the terminal or terminal system. 2. The automatic bulletin board operation management device and the operation management method thereof according to claim 1, wherein the display format data to be generated is automatically created and transmitted by a system operation program and stored and displayed. 4. When a registrant requests a list of notification data from the terminal or the terminal system,
Identify who can list the information, add to the notification data that the identified person has listed, and display format data to be displayed on the terminal or terminal system requested via the existing network by the system operation program. 2. The automatic bulletin board operation management device and the operation management method thereof according to claim 1, wherein the management device is automatically created, transmitted, and stored and displayed. 5. The system according to claim 1, wherein when the registrant sets a discussion theme, a location for automatically storing the discussion theme data is created and operated in the automatic bulletin board operation management device according to claim 1. The automatic bulletin board operation management device and the operation management method described above. 6. The automatic bulletin board operation management device and its operation management method according to claim 1, wherein data useful for complaints, problems, and discussions are stored as a problem solving database. 7. When sentence data is input to a complaint / problem / discussion data, the system management program automatically extracts word data stored in the problem solving database from the sentence data, and converts the word data. When the registrant makes a selection, the corresponding data is automatically derived, displayed in addition to the existing complaint / problem data and discussion data, and the respective data on the terminal or terminal system requested via the existing network 2. The automatic bulletin board operation management device and the operation management method thereof according to claim 1, wherein the display format data to be created and transmitted is stored and displayed. 8. The automatic bulletin board operation management according to claim 1, wherein the data of the background of the discussion on the discussion bulletin board is automatically stored in a time-series discussion database for each theme by a system operation program. Apparatus and its management method. 9. The automatic bulletin board operation management device according to claim 1, wherein an administrator of the automatic bulletin board operation management device can input an advice when necessary.