JP2001312662A - Shopping method, shopping system and customer information managing center - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide shopping method/system with high convenience. SOLUTION: A store server 1 informs a customer managing center 3 of the reception of the order request of a commodity from a user terminal 5. When an ordering person is a new customer, the customer managing center 3 receives the input of customer information, generates user ID or the like and supplies it to a customer, registers generated user ID and received customer information in a data base and informs the store server 1 receiving an order from the customer of the customer information. When the ordering person is air existing customer, the center 3 receives the input of user ID, readout customer information corresponding to the user ID from a customer managing data base 3A, and informes the store server 1 which received the order from the customer. The store server 1 performs processing on the sales of the ordered commodity based on the customer information obtained from the customer managing center 3.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a shopping method and a system for Internet shopping in which a user accesses a store server via the Internet or the like for shopping.

[0002]

2. Description of the Related Art Conventionally, a system for accessing a site of a store that sells products or the like on the Internet and inputting necessary information on an order screen or the like received from a server of the store to order a product or the like. Has been realized.

[0003]

However, in the above system, each time a user orders a product, for example,
Personal information such as an address, a name, a telephone number, and a credit number must be entered, which is complicated.

On the other hand, when purchasing an item, personal information such as a user's address and name is entered once and registered in the store server, and the registered information is used for the second and subsequent shopping. Japanese Patent Application Laid-Open No. 11-161717 discloses a method in which the user does not need to input personal information again.

[0005] However, Japanese Patent Application Laid-Open No.
In the case of using the mechanism disclosed in Japanese Patent Laid-Open Publication No. H10-209, it is necessary that the server in the store securely exchanges the personal information of the user by using a highly secure communication technology.
For this reason, when a user (customer) performs shopping at a plurality of stores on the Internet, it is necessary that the servers of all stores communicate with the user using a highly secure communication technology. However, if some stores do not have advanced security technology, there is a risk that personal information of the user will leak from there.

[0006] The present invention has been made in view of the above circumstances, and has as its object to provide a highly convenient shopping method and system. Another object of the present invention is to provide a highly safe shopping method and system.

[0007]

In order to achieve the above object, a shopping method according to a first aspect of the present invention is directed to a customer information management center connected to store servers of a plurality of stores that accept product orders from customers. Wherein the customer information management center accepts an input of customer personal information relating to the customer and generates and supplies a customer identification code to the customer when the orderer is a new customer. In addition, the generated customer identification code and the received customer personal information are registered in a database, the customer personal information is notified to the store server that has received the order from the customer, and when the orderer is an existing customer, the customer identification is performed. Code input, reads out customer personal information corresponding to the customer identification code from the database, and stores the order received from the customer. Notify the server, the shop server, on the basis of the customer personal information obtained from the customer information management center performs processing relating to the sale of goods ordered, characterized in that.

[0008] According to such a configuration, various kinds of information about the customer is registered in the database of the customer information management center, and the customer personal information (eg, name, address, etc.) registered in the database is stored in a plurality of stores. Share on server. Thereby, when the customer makes a shopping at any of the stores, the customer's personal information of the customer is registered in the database, and the customer's personal information in the database can be reused in the subsequent shopping, thereby increasing the convenience. . Also,
Less confidential information such as order information (purchased goods, payment method, etc.) may be input from a screen provided by a store server such as an Internet shop, but highly confidential information such as customer personal information may be input by a customer. Input from the screen provided by the information management center. Thereby, highly confidential information can be safely exchanged regardless of the security level of the communication technology of the store server such as each Internet shop company. Further, since the customer identification code of each customer is not notified to each store, the privacy of the customer is protected.

[0009] The database may further store authentication information corresponding to each customer identification code, and the customer information management center accepts input of the authentication information together with the customer identification code for an existing customer, and inputs the authentication information. The validity of the obtained authentication information is checked, and if the check result indicates normal, the customer personal information may be read from the database and notified to the store server.

[0010] In the database, for each customer,
Delivery destination information relating to a delivery destination of the product may be further stored, and the customer information management center reads delivery destination information corresponding to the input customer identification code from the database for an existing customer, and provides the customer with the delivery information. It may be presented, and selection of any delivery destination information may be accepted as the current delivery destination. Thereby, the input operation is facilitated, and the convenience is improved.

In the database, for each customer,
Product purchase history information may be further stored, and the customer information management center reads out purchase history information corresponding to the input customer identification code from the database for an existing customer and presents the same to the customer. Is also good. As a result, the purchase history and the like of each customer can be viewed only by the customer having the customer identification code. Can not know. For this reason, the rights of Internet shop operators and the like are protected.

A shopping method according to a second aspect of the present invention is a shopping method in a system including a plurality of store servers and a customer information management center connected to the store server. But,
An order screen for accepting an order for a product is supplied to the user terminal, the order information input on the order screen is supplied to the customer information management center, and the customer information management center responds to the reception of the order information. Then, a first additional screen for inputting at least one of customer personal information about the customer and a customer identification code is supplied to the user terminal, and the customer information management center sends the first additional screen from the user terminal to the first terminal. When customer personal information is acquired as input data to the additional screen, a customer identification code is generated for the customer and supplied to the user terminal, and the generated customer identification code and the user terminal Registering the acquired customer personal information and the order information acquired from the store server in a database, supplying at least the customer personal information to the store server, When the center acquires a customer identification code as input data to the first additional screen from the user terminal, reads the customer personal information corresponding to the customer identification code from the database, Is supplied to the user terminal to confirm the content of the customer personal information, and when the content is confirmed, at least customer personal information is supplied to the store server, and the user When a correction of the customer personal information is received from the terminal, the customer personal information stored in the database is updated based on the corrected content, and at least the customer personal information is supplied to the store server, I do.

[0013] A shopping system according to a third aspect of the present invention includes a store server of a plurality of stores for receiving a product order from a user terminal, a customer information management center connected to each of the store servers, A customer information management center comprising: a database for storing customer personal information relating to a customer associated with a customer identification code of each customer; and a customer personal information or customer identification stored in an ordering user terminal. Input requesting means for requesting input of a code, and when receiving customer personal information from the user terminal, generating a customer identification code for the customer and supplying it to the user terminal; Register the code and the received customer personal information in the database,
Means for notifying the shop server having received the order from the user terminal of the customer personal information to the store server; and, when the customer identification code is received from the user terminal, the customer personal information corresponding to the customer identification code from the database. Means for notifying the shop server that has received the order from the user terminal, the shop server selling the ordered product based on the customer personal information obtained from the customer information management center. Means for performing processing relating to
It is characterized by having.

According to such a configuration, various kinds of information about the customer are registered in the database of the customer information management center, and the customer personal information registered in this database is shared by a plurality of store servers. Thereby, when the customer makes a shopping at any of the stores, the customer's personal information of the customer is registered in the database, and the customer's personal information in the database can be reused in the subsequent shopping, thereby increasing the convenience. . In addition, low confidential information such as information on an order (purchased goods, payment method, etc.) may be input from a screen provided by a store server such as an Internet shop, but highly confidential information such as personal customer information. Is input from a screen provided by the customer information management center. Thereby, highly confidential information can be safely exchanged regardless of the security level of the communication technology of the store server such as each Internet shop company. Further, since the customer identification code of each customer is not notified to each store, the privacy of the customer is protected.

[0015] The database of the customer information management center may further store a password corresponding to each customer identification code, and the customer information management center accepts input of customer personal information or customer identification code and password,
If the customer identification code and the password are accepted, the validity of the input password is checked, and if the check result indicates normal, the customer personal information may be read from the database and notified to the store server. .

[0016] The database of the customer information management center may further store delivery destination information on a delivery destination of a product for each customer, and when the customer information management center receives a customer identification code, Delivery destination information corresponding to the customer identification code may be read from the database and presented to the customer, and selection of any delivery destination information may be accepted as the current delivery destination.

The database of the customer information management center may further store product purchase history information for each customer, and when the customer information management center receives the customer identification code, The purchase history information corresponding to the code may be read from the database and presented to the customer.

[0018] A customer information management center according to a fourth aspect of the present invention is a customer information management center connected to each of the store servers that receives an order for a product from a user terminal. A database storing customer personal information relating to the customer associated with the identification code, and in response to the notification that the order for the product has been received from the store server, the customer personal information or the customer identification is stored in the user terminal of the order source. Input requesting means for requesting input of a code, and when receiving customer personal information from the user terminal, generating a customer identification code for the customer and supplying it to the user terminal; Means for registering a code and the received customer personal information in the database, and notifying the shop personal server having received the order from the user terminal of the customer personal information; Means for reading customer personal information corresponding to the customer identification code from the database when receiving the customer identification code from the database, and notifying the store server that received the order from the user terminal. And

According to such a configuration, various kinds of information about the customer are registered in the database of the customer information management center, and the customer personal information registered in this database is shared by a plurality of store servers. Thereby, when the customer makes a shopping at any of the stores, the customer's personal information of the customer is registered in the database, and the customer's personal information in the database can be reused in the subsequent shopping, thereby increasing the convenience. . In addition, information with low confidentiality such as information on an order (purchased goods, payment method, etc.) is input from a screen provided by a store server such as an Internet shop, and highly confidential information such as customer personal information is managed by customer information. Input from the screen provided by the center. This allows
Highly confidential information can be safely exchanged regardless of the security level of the communication technology of the store server of each Internet shop or the like. Further, since the customer identification code of each customer is not notified to each store, the privacy of the customer is protected.

[0020]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, a shopping system according to an embodiment of the present invention will be described with reference to the drawings. FIG. 1 shows a system configuration diagram of a shopping system according to an embodiment of the present invention. As shown in the figure, the shopping system includes a store server 1 of an Internet shop that sells goods and the like on the Internet, a customer management center 3, and a user terminal 5, which are connected to a network such as the Internet. Connected via

The store server 1 is for selling goods or services via the Internet. In response to the access from the user terminal 5, the store server 1 reads a predetermined order screen D1 (homepage) from the storage unit and transmits the screen to the user terminal 5 that has requested access.

The order screen D1 is, for example, as shown in FIG. 2, an input screen for accepting inputs of merchandise information on merchandise to be purchased, payment information on merchandise payment and delivery, and the like. For example, the order screen D1 shown in FIG. 2 includes an area in which, for the product information, a product to be purchased is selected, and a purchase quantity and a price according to the quantity are input for each product. In addition, the order screen D1 allows the user to select one of a plurality of payment means (account transfer, registered mail, credit card, etc.) and a plurality of settlement times (prepayment, postpaid payment, etc.) for the payment information. An area for selecting either courier service or postal service is provided.

The order screen D1 is created by an Internet shop in accordance with the contents of sales at the shop.

On the order screen D1, a "send button" for transmitting data input on the screen to the store server 1 is displayed.
Is provided, and when this transmission button is pressed, input data and the like are transmitted from the user terminal 5 to the store server 1. In response, the store server 1 establishes a predetermined CGI (Common Gat
eway Interface), and transmits the input data (product information, payment information, etc.) received from the user terminal 5 and the address of the user terminal 5 to the customer management center 3.

The store server 1 has a customer management center 3
Receives predetermined information necessary for the mail order business (such as customer address, name, delivery destination, and information on ordered products). Then, based on the received data, for example, delivery of goods and the like,
A predetermined mail order business process such as a settlement process is performed.

The customer management center 3 is a computer for receiving input of customer information and delivery destination information from the user terminal 5 in cooperation with each store server 1, and includes a customer management database 3A. Customer management database 3A
Stores a user ID, a password, customer information, delivery destination information, purchase history information, and the like, for a customer (existing customer) who has shopped in any Internet shop.

As shown in FIG. 3, for example, the customer information includes, for each customer (user ID), information such as name (phonetic), address (phonetic), mail address, telephone number and the like. Further, as shown in FIG. 4, for example, the delivery destination information includes, for each customer (user ID), information such as the recipient name, address, and telephone number of the past delivery destination. The purchase history information includes, for example, as shown in FIG. 5, each customer (user ID).
, The date and time of purchase, product name,
Includes information such as price.

When the customer management center 3 receives the merchandise information, the payment information, and the like from each store server 1, the customer management center 3 reads out the homepage information of the predetermined additional input screen D2 from the storage unit and transmits it to the user terminal 5 of the order source. Then, input of customer information and delivery destination information of the current order is accepted. Communication between the customer management center 3 and the user terminal 5 is performed by SSL (Secu).
Since data exchange is performed based on a re-socket layer, data exchanged between the customer management center 3 and the user terminal 5 is encrypted by the SSL encryption technology to protect security.

An additional input screen D supplied to the user terminal 5
2, an area including input fields for a user ID, a password, etc., a customer name (furigana),
An area including input fields such as an address (furigana), a mail address, a telephone number, etc., an area including input fields such as a recipient name, an address, a telephone number, etc. of a delivery destination, and a “reference button”, a “send button”, etc. .

In the case of input by a new customer who has not yet made a purchase at the Internet shop, customer information and delivery destination information are input on this additional input screen D2. Then, a “transmit button” is pressed, and input data such as customer information and delivery destination information is transmitted from the user terminal 5 to the customer management center 3. In response, the customer management center 3 generates a user ID and a password for the new customer, and registers them in the customer management database 3A together with the received customer information and delivery destination information. Then, the generated user ID and password are transmitted to the user terminal 5. In addition, the customer management center 3 transmits, to the store server 1, customer information, product information, payment information, and the like, which are necessary for the Internet shop to perform the mail order business, among the information obtained by a series of input by the customer. I do.

In the case of input by an existing customer, a user ID and a password are input on an additional input screen D2. Then, the “reference button” is pressed, and the input user ID and password are transmitted from the user terminal 5 to the customer management center 3. In response, the customer management center 3
Checks the received user ID and password with reference to the customer management database 3A, and reads out the corresponding customer information, delivery destination information, purchase history information, and the like from the customer management database 3A using the user ID as a key. And
The read information is displayed, and a part of the displayed information is created and supplied to the user terminal 5 by adding an additional input screen D3 that can be selected and modified by the customer as needed.

As shown in FIG. 7, for example, the additional input screen D3 includes an area where the customer information read from the customer management database 3A is displayed in a modifiable format and a plurality of areas read from the customer management database 3A. And a “send button” for displaying the delivery destination information in a selectable format.

On the additional input screen D3, the customer
The displayed customer information can be confirmed, necessary corrections can be made, and the current delivery destination can be selected from the plurality of displayed delivery destination information. When the delivery destination information is not selected, for example, a customer address or the like may be set as the delivery destination. When a new delivery destination is input, any of the delivery destination information may be rewritten, and the rewritten delivery destination information may be selected. An input field for the delivery destination information may be displayed, and input may be made in the input field. Also,
In the area where the delivery destination information is displayed, purchase history information is displayed corresponding to the delivery destination information. Therefore, the customer can refer to the purchase history for each past delivery destination.

When the customer pushes the "send button" on the additional input screen D3, the customer information and delivery destination information displayed in each area of the additional input screen D3 are transmitted from the user terminal 5 to the customer management center 3. Sent to. The customer management center 3 uses the customer management database 3A based on the received data.
Update the registered contents of. In addition, the customer management center 3 transmits, to the store server 1, customer information and product information necessary for the Internet shop to perform the mail order business, among the information obtained by the series of inputs. When transmitting customer information and the like to the store server 1, it is desirable to use highly secure communication means from the viewpoint of security.
For example, leased line, VPN (Virtual Private Network)
Etc. may be used. Further, security technology such as SSL may be used. In this case, the store server 1 accesses the customer management center 3 and downloads information encrypted by SSL encryption technology.

The user terminal 5 is composed of a personal computer having a browser or the like. The user terminal 5
Communication with the store server 1 or the customer management center 3 is performed via the Internet according to an operation by a user (customer).

Next, the system operation of the shopping system according to the present embodiment will be described. First, a case where a user A who is a new customer makes a purchase with the present system will be described with reference to FIG. The user A accesses the site of the Internet shop company B from the user terminal 5 via the Internet. In response to this, the shop server 1 of the Internet shop operator B displays the order screen D1
Is supplied to the user terminal 5 of the user A, and the order screen D1 is displayed on the user terminal 5 (S
1).

The user A inputs product information, payment information, and the like on an order screen D1 displayed on the user terminal 5 in order to order a product, and presses a send button on the screen. In response, the user terminal 5 transmits the input data and the like to the store server 1 of the Internet shop B (S
2).

In the store server 1 of the internet shop B, the data received from the user terminal 5 is transferred to the customer management center 3 in conjunction with the CGI (S3). In response, the customer management center 3 supplies the homepage information of the additional input screen D2 to the user terminal 5 of the user A,
The additional input screen D2 is displayed on the user terminal 5 (S
4). The communication between the customer management center 3 and the user terminal 5 is protected by security technology such as SSL.

The user A responds to the additional input screen D2
The customer information such as the name and address of the user A and the delivery destination information such as the recipient name and address of the delivery destination of the ordered product are input, and the transmission button on the screen is pressed. In response, the user terminal 5
Transmits the input data and the like to the customer management center 3 (S
5).

When the customer management center 3 receives customer information, delivery destination information, and the like from the user terminal 5, it generates a user ID and a password for the user A, and receives the received customer information,
It is registered in the customer management database 3A together with the delivery destination information (S6). Further, the generated user ID and password are transmitted to the user terminal 5 of the user A (S7). As a result, the user ID and the password are given to the user A who is a new customer, so that the user A can use the user ID and the password when shopping in the present system thereafter.

Further, the customer management center 3 returns customer information, merchandise information, payment information, etc. among the information inputted from the user A to the store server 1 of the Internet shop company B (S8). As means for returning each information, communication using, for example, a dedicated line or a VPN is desirable for security protection. Further, each piece of information may be encrypted and exchanged using SSL encryption technology. Based on the data received from the customer management center 3, the Internet shop vendor B delivers the goods ordered from the user A to the designated delivery destination, and performs settlement and the like according to the designated payment method.

Next, a case where a user C who is an existing customer makes a purchase with the present system will be described with reference to FIG. The user C accesses the site of the Internet shop E from the user terminal 5 via the Internet. In response, the store server 1 of the Internet shop E supplies the home page information of the order screen D1 to the user terminal 5 of the user B, and causes the user terminal 5 to display the order screen D1 (S11).

The user B inputs product information, payment information, etc. on the order screen D1 displayed on the user terminal 5 in order to order a product, and presses a transmission button on the screen. In response, the user terminal 5 transmits the input data and the like to the store server 1 of the Internet shop E (S1).
2).

In the store server 1 of the Internet shop operator E, the data received from the user terminal 5 is transferred to the customer management center 3 in conjunction with the CGI (S13). In response, the customer management center 3 supplies the homepage information of the additional input screen D2 to the user terminal 5 of the user C, and causes the user terminal 5 to display the additional input screen D2 (S
14).

Since the user C is an existing customer and has a user ID or the like, the user C inputs a user ID and a password on the additional input screen D2 and presses a reference button on the screen. In response, the user terminal 5 transmits the input data and the like to the customer management center 3 (S15).

[0046] The customer management center 3
When the user ID and the password are received, the customer management database 3
After confirming the validity by referring to A, the customer management database 3A is searched using the received user ID as a key,
The corresponding customer information, delivery destination information, purchase history information, and the like are read (S16). Then, the read information is displayed, and a part of the displayed information is supplied to the user terminal 5 of the user C with the homepage information of the additional input screen D3 that can be selected and corrected by the customer as necessary. Then, the additional input screen D3 is displayed on the user terminal 5 (S17).

The user C visually confirms his / her information (customer information) displayed on the additional input screen D3, corrects the information if necessary, or obtains a plurality of information indicating the past delivery destinations of the user C. The customer information, the delivery destination information, and the like are input by selecting the current delivery destination from the delivery destination information. At this time,
Since the purchase history information about the delivery destination is displayed in each delivery destination information, the user C can refer to the products that have been delivered to each delivery destination in the past, the delivery date and time, and the like. After the input is completed, the user C presses a send button on the screen. In response to this, the user terminal 5 transmits the data set in the additional input screen D3 to the customer management center 3 (S18).

The customer management center 3 registers the data received from the user terminal 5 in the customer management database 3A (S19). The customer information need not be updated if there is no change in the content. In addition, the customer management center 3 returns customer information, product information, payment information, and the like, among the information input from the user C, to the store server 1 of the Internet shop E (S20). On the basis of the data received from the customer management center 3, the Internet shop operator E delivers the goods ordered from the user C to the designated delivery destination, and performs settlement and the like according to the designated payment method.

In this way, various kinds of information on customers are registered in the customer management database 3A, and the customer management database 3A is shared by a plurality of Internet shop companies. As a result, the customer can reuse the information that he / she has input in the past, thereby improving convenience. In addition, low confidential information such as merchandise information and payment information relating to a payment method is input from a screen provided by an Internet shop, and high confidential information such as customer information and delivery destination information is provided by the customer management center 3. Input from the screen. Thereby, regardless of the security level of the store server 1 of each Internet shop, highly confidential information can be protected by security technology such as SSL adopted by the customer management center 3.

Further, since the user ID and password of each customer are not notified to the Internet shop, the privacy of the customer is protected. Further, since the purchase history of each customer can be viewed only by the customer having the user ID and the password, each Internet shop trader can store the purchase history of the customer in another shop even if the customer is his / her shop. I can't know. Therefore, the rights of the Internet shop are protected.

In the above description, the data input to the order screen D 1 is transmitted to the customer management center 3 via the store server 1.
Is transmitted to the customer management center 3 without going through the store server 1. In this case, for example, the order screen D1
The above “send button” is linked to the customer management center 3. When the send button is pressed, input data and the like are transmitted from the user terminal 5 to the customer management center 3.
Upon receiving the input data and the like from the user terminal 5, the customer management center 3 stores the information and transmits the home page information of the additional input screen D2 to the user terminal 5 in the same manner as described above.

The screen configuration of the order screen D1, the additional input screens D2 and D3, the data items, and the like in the above description are merely examples, and other screen configurations and data items may be used.

For example, when customer information is input to the additional input screen D2 and the send button is pressed, the customer management center 3 refers to the customer management database 3A for the input data and If the information is information, the corresponding delivery destination information or the like may be read and reflected on the additional input screen D3 and supplied to the user terminal 5.

In the above description, the user ID and the password are input on the screen, but these information are stored in, for example, the IC card of each customer and the user terminal 5
May be read from an IC card via a card reader / writer and transmitted to the customer management center 3.

[0055]

As described above, according to the present invention,
Various information about the customer is registered in the database of the customer information management center and shared by a plurality of store servers. As a result, when the customer makes a purchase at any of the stores and the customer information is registered in the database, the customer information in the database can be reused in subsequent shopping. Also, by inputting highly confidential information such as customer information from a screen provided by the customer information management center, highly confidential information can be safely exchanged regardless of the security level of the communication technology of each store server.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram of a shopping system according to an embodiment of the present invention.

FIG. 2 is a diagram showing an example of an order screen.

FIG. 3 is a diagram illustrating a data configuration of customer information.

FIG. 4 is a diagram illustrating a data configuration of delivery destination information.

FIG. 5 is a diagram illustrating a data configuration of purchase history information.

FIG. 6 is a diagram illustrating an example of an additional input screen.

FIG. 7 is a diagram illustrating an example of an additional input screen supplied to the user terminal when a reference button is pressed on the additional input screen of FIG. 6;

FIG. 8 is a diagram for explaining an operation of the shopping system of FIG. 1 when an orderer is a new customer;

FIG. 9 is a diagram for explaining the operation of the shopping system of FIG. 1 when the orderer is an existing customer.

[Explanation of symbols]

 1 store server 3 customer management center 3A customer management database 5 user terminal

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G06F 17/60 512 G06F 17/60 512

Claims (10)

[Claims] 1. A shopping method in a system including a customer information management center connected to store servers of a plurality of stores that accepts an order for a product from a customer, wherein the customer information management center determines that the orderer is a new customer. In such a case, while accepting the input of customer personal information regarding the customer, generating and supplying a customer identification code to the customer,
Register the generated customer identification code and the received customer personal information in a database, notify the shop server that received the order from the customer of the customer personal information, and input the customer identification code when the orderer is an existing customer. And reads the customer personal information corresponding to the customer identification code from the database, notifies the shop server that received the order from the customer, the shop server based on the customer personal information acquired from the customer information management center. And performing a process related to the sale of the ordered product. 2. The database further stores authentication information corresponding to each customer identification code. The customer information management center accepts the input of the authentication information together with the customer identification code for an existing customer, and inputs the authentication information. The shopping method according to claim 1, wherein the authentication information is checked for validity, and if the check result indicates normal, the personal information is read from the database and notified to a store server. 3. The database includes, for each customer,
Delivery destination information relating to a delivery destination of the product is further stored, and for an existing customer, the customer information management center reads delivery destination information corresponding to the input customer identification code from the database and presents it to the customer, The shopping method according to claim 1 or 2, wherein selection of any delivery destination information is received as a delivery destination this time. 4. The database contains, for each customer,
Product purchase history information is further stored, and for an existing customer, the customer information management center reads out purchase history information corresponding to the inputted customer identification code from the database and presents it to the customer. The shopping method according to any one of claims 1 to 3, wherein 5. A shopping method in a system including a store server of a plurality of stores and a customer information management center connected to the store server, wherein the store server uses an order screen for receiving an order for a product. Order information input to the customer terminal, the order information input to the order screen is supplied to the customer information management center, and the customer information management center responds to the reception of the order information, and obtains customer personal information regarding the customer and customer identification. And a first additional screen for inputting at least one of the following characters: the customer information management center, the customer information management center transmits customer personal information as input data to the first additional screen from the user terminal. In the case where the user identification code is obtained, a customer identification code is generated for the customer and supplied to the user terminal, and the generated customer identification code and the user terminal Customer personal information obtained from
Registering the order information obtained from the store server with the database, supplying at least customer personal information to the store server, and inputting the customer information management center from the user terminal to the first additional screen When a customer identification code is obtained as data, the customer personal information corresponding to the customer identification code is read from the database, and a second additional screen on which the customer personal information is displayed is supplied to the user terminal. Check the contents of the customer personal information, if the contents are confirmed, supply at least the customer personal information to the store server, if the correction of the customer personal information is received from the user terminal, the corrected contents Updating the customer personal information stored in the database based on the customer information and supplying at least the customer personal information to the store server. Shopping how to. 6. A shopping system comprising: shop servers of a plurality of shops for receiving an order for a product from a user terminal; and a customer information management center connected to each of the shop servers. A database storing customer personal information relating to the customer associated with the customer identification code of each customer; input request means for requesting the user terminal of the orderer to input the customer personal information or customer identification code; When customer personal information is received from the user terminal, a customer identification code is generated for the customer and supplied to the user terminal, and the generated customer identification code and the received customer personal information are registered in the database. Means for notifying customer personal information to the store server that has received an order from the user terminal; and receiving a customer identification code from the user terminal. Means for reading customer personal information corresponding to the customer identification code from the database, and notifying the shop server that has received an order from the user terminal, the shop server comprising: Means for performing processing related to the sale of the ordered product based on the customer personal information acquired from the management center. 7. The database of the customer information management center further stores authentication information corresponding to each customer identification code, and the customer information management center accepts input of customer personal information or customer identification code and authentication information. If the customer identification code and the authentication information are received, the validity of the input authentication information is checked, and if the check result indicates normal, the customer personal information is read from the database and notified to the store server. The shopping system according to claim 6, wherein: 8. The database of the customer information management center further stores, for each customer, delivery destination information on a delivery destination of a product, and when the customer information management center receives a customer identification code, The delivery destination information corresponding to the customer identification code is read from the database and presented to the customer, and selection of any delivery destination information is accepted as the current delivery destination. Shopping system. 9. The database of the customer information management center further stores product purchase history information for each customer, and the customer information management center accepts the customer identification code when the customer identification code is received. The shopping system according to any one of claims 6 to 8, wherein purchase history information corresponding to (i) is read from the database and presented to the customer. 10. A customer information management center connected to each of said store servers for receiving a product order from a user terminal, wherein said customer information management center stores customer personal information relating to a customer associated with a customer identification code of each customer. A database; an input requesting unit for requesting the ordering user terminal to input customer personal information or a customer identification code in response to a notification that an order for a product has been received from the store server; and the user terminal. If the customer personal information is received from the customer, a customer identification code is generated for the customer and supplied to the user terminal, and the generated customer identification code and the received customer personal information are registered in the database. Means for notifying the shop server having received the order from the user terminal of the customer personal information; and receiving the customer identification code from the user terminal, Means for reading customer personal information corresponding to the customer identification code from a database and notifying the store server that has received an order from the user terminal.