JP2001312577A - Garbage collection system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To solve such problem that the time for reception at reception institutions for bulky refuse discharge application is usually limited from the morning to evening on workdays and that one must write down personal information such as name and the like on a disposal charge ticket seal. SOLUTION: A terminal for application has an audio assist, is installed in an accessible location such as convenience store or supermarket, etc. When the terminal is used for identity authentication, using a resident card to which personal information is registered and a device that reads information registered to the card, reads the personal information to collate it using an identity authentication device installed in a local authority. On the local authority side, an identity authentication server and a resident information DB are provided to conduct identity authentication. The identity authentication server conducts identity authentication and has the resident information DB in which resident card code, legal name, address, gender, date of birth are registered. By retrieving using the resident card code as a key, the identity authentication is conducted. On a management center side, a server and an application data storing means for conducting application processing, a server for conducting confirmation intercommunication and a storage means for storing data for which disposal charge ticket seal is not issued, are provided.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] The present invention relates to a refuse collection system. In particular, it relates to a large garbage collection system.

[0002]

2. Description of the Related Art At present, collection of large-sized garbage in municipalities is being charged. These municipalities give permission to applicants who wish to discharge large-sized garbage by visiting a designated receptionist or contacting them by telephone, and a processing fee equivalent to the amount of the applied garbage discharge processing fee Ticket seals are purchased at specified institutions, convenience stores and supermarkets. The applicant who has purchased the processing fee ticket sticker fills out the required information on the sticker, affixes it to the applied waste, and discharges it to the designated collection place on the collection date specified by the municipality. Have been done. The reception time of the receiving agency for this large garbage discharge application is usually limited to mornings to evenings on weekdays, and at present, personal information such as name is written on the processing fee ticket sticker.

[0003]

In the above-mentioned processing method, the reception time of the receiving organization is limited.
It is not only inconvenient for modern social situations such as an increase in married working families, but it is also troublesome to bring large garbage to the collection place. In addition, if the purchase of the processing fee ticket sticker to be affixed and the discharge of the applied garbage on the day of collection are performed solely by the applicant, the forgetting to purchase the processing fee ticket sticker, an error in the purchase amount,
It cannot prevent problems such as omission or mistake in the written information on the seal, and forgetting to discharge the applied garbage on the day of collection. Writing personal information such as names on processing fee vouchers is a concern for privacy-conscious applicants.

[0004] It is an object of the present invention to solve these problems found in conventional systems. That is, firstly, the application acceptance time is extended, the second is to prevent the applicant from forgetting to purchase the processing fee ticket sticker, and thirdly, the required information on the processing fee ticket sticker is not written or mistaken. Fourth, the processing fee can be paid not only by cash but also by bank transfer or account transfer. Fifth, the municipalities can be designated as a designated place when discharging large-sized garbage in front of the applicant's home. Sixth, by preventing the applicant from forgetting to discharge the applied garbage on the day of collection, and seventhly, by eliminating the need to write personal information on the processing fee ticket seal.
An object of the present invention is to provide a system that enhances the convenience of residents more than the conventional method and that includes consideration for privacy-conscious people.

[0005]

In order to solve the above problems, the present invention considers the following means.

For the first problem, the application reception time can be reduced by using an application terminal, a telephone at home or the like, or an electronic application method using the WEB as set forth in claims 1, 2 and 3. It is to extend from the past. The second problem is to prevent the applicant from forgetting to purchase the processing fee ticket seal by notifying the applicant who has not purchased the processing fee ticket seal as in claim 5. For the third problem, as described in claim 4, by issuing a sticker with necessary information based on the content of the application using a terminal, omission or mistake in writing on the processing fee ticket seal of the applicant can be prevented. Is to get rid of it. A fourth object of the present invention is to enable a processing fee not only to be paid in cash but also to be paid by bank transfer or account transfer by communicating with a business terminal of a financial institution. For the fifth problem, as described in claim 6, by calculating the optimum route of the collection vehicle on the day of collection based on the address information of the applicant, the municipalities are required to discharge large-sized waste. This is to allow the designated place to be in front of the applicant's home. For the sixth problem, as described in claim 6, collection is performed by mechanically confirming the garbage discharge date to the applicant in advance by telephone or e-mail based on the contact telephone number of the applicant. It is to prevent forgetting to discharge on the day. The seventh problem is that personal information is not required to be written on the processing fee ticket sticker by the management using the handling number as described in claim 4.

[0007]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a configuration diagram of an embodiment of the present invention. The application terminal 13 has voice guidance and is placed in a familiar place such as a convenience store or a supermarket. For personal authentication at the time of use, a resident card 11 in which personal information is registered and a device 12 for reading information registered in the card 12
The personal information is read by using the personal identification device, and collated using the personal authentication device in the municipalities. In addition, by communicating with the relevant financial institution using a financial institution card and performing transfer and account transfer, it is possible to cope with cashlessness. If a home telephone 22 or a personal computer 21 is used to connect to the management center, electronic application from each home can be made via the telephone or the WEB. On the municipal side, a personal authentication server 31 for performing personal authentication and a resident information DB 32 are provided. The personal authentication server is a server that performs personal authentication based on the resident card code, and the resident card code, name, address, gender, and date of birth are registered in the held resident information DB. Personal identification is performed by searching using the resident card code as a key.
On the management center side, a server 41 for performing application processing and application data 43, a server 42 for performing confirmation communication, and data 44 for which a processing fee ticket seal has not been issued are placed. On the financial institution side, a server 51 for performing customer authentication and a customer information DB 53, a server 52 for performing electronic payment, and payment processing data 54 are provided. Reference numeral 6 denotes a network connecting these. In the present invention, an application using a resident card, an application using an automatic response by telephone,
It is possible to apply for a total of three types of applications using the website. Both services extend the conventional application reception hours.

FIG. 2 shows an example of the configuration of an application terminal. The application terminal includes an input device 131 for inputting items from operations such as buttons, a touch panel, and a tablet; a reading device 12 having an insertion / ejection slot for a resident card 11 or a financial institution card 14 for reading information of the card; A device 1332 for extracting information on the applicant, an output device such as a display device 134 for outputting operation guidance and acquired information, a print seal issuing device 135, a voice output device 136, and the like, and a device for temporarily storing application information. Region 1333,
A communication control device 137 for network connection to the outside through a line, a device 137 for inputting bills, a device 138 for inputting coins, a device 139 for outputting bills, and a device 140 for outputting coins. It is provided with.

Hereinafter, a specific flow will be described with reference to a flowchart.

(1) Transfer Application (1.1) When Applying Using a Dedicated Terminal When applying using a dedicated terminal, the flow is as shown in FIG. Resident card where personal information is registered,
The information is read using a card reader, and the read information is stored in a temporary storage area of the terminal. The terminal connects to the personal authentication server of the local government where the applicant has registered as a resident, and transmits the read resident number and personal information as personal authentication information. Upon receiving the personal authentication information, the personal authentication server in the local government in which the applicant has registered as a resident performs personal authentication with a personal authentication device that searches the resident information DB using the resident number as a key. After the user is authenticated, enter the type and quantity of garbage, the desired collection location, and the contact information for confirming the garbage collection date on the dedicated terminal. Here, the type of garbage is furniture (tan, desk, chair) bedding (bed, futon)
The applicant selects the code corresponding to the garbage to be discharged, such as electric and household goods (pans, kettles, etc.). In addition, the desired collection place means which of the applicant wishes the collection place in front of the house or the collection place designated by the municipality as a conventional collection place. (If it becomes an obstacle to traffic, it is necessary to disable collection at home.) After inputting these application information, the dedicated terminal sends the application information to the application processing server. After receiving the application information at the management center, the application processing device assigns a handling number to the application information and processes it as application data. After the application process, the process continues to the fee ticket seal issuing process (1.4).

(1.2) When Applying Using a Telephone When applying using a telephone, the flow is as shown in FIG. Connect to the management center from a home telephone. After the connection, an announcement is made by the telephone response processing device, and the resident number and personal information are input using a push button signal or voice. After receiving the resident number and personal information, the management center transmits it as personal authentication information to the personal authentication server of the local government where the applicant has registered as resident. After receiving the personal authentication information, the local government will use the resident number as a key to set the resident information D
The personal authentication is performed by the personal authentication device referring to B. After the user is authenticated, the user inputs the type and quantity of garbage, the desired collection place, and the contact information for confirming whether the processing fee ticket has not been purchased or the collection date according to the announcement made by the telephone response processing device. After receiving the contents of the application, the management center assigns a handling number by the application processing device and processes the application data. After the application processing, an announcement that the application has been completed by the telephone response processing device will be played. Check the details. At this time, the processing fee ticket seal issuance flag has not been issued,
The processing fee ticket issuance process (1.4) must be performed using a dedicated terminal. (According to the present invention, since personal identification is not assured in a telephone application and there is a possibility of impersonation, personal authentication is performed using a resident card in which personal information is registered using a dedicated terminal and a local government personal authentication device. Although a fee ticket sticker will be issued, if there is no such possibility, it is not necessary to use a dedicated terminal, and a processing fee ticket sticker may be issued by mail or other means.) (1.3) When Applying Using WEB When applying using WEB, the flow is as shown in FIG. A management center is connected from a personal computer such as a home via a homepage for an application service. After the connection, input the resident number and personal information on the screen and send it to the WEB response processing device. After receiving the resident number and personal information, the management center transmits it as personal authentication information to the personal authentication server of the local government where the applicant has registered as resident. In the local government where the applicant has registered as a resident, after receiving the personal authentication information,
A search is performed by the personal authentication device that refers to the resident information DB using the resident number as a key to perform the personal authentication. After the user is authenticated, the user inputs the type and quantity of garbage, the desired collection place, and the contact information for confirming when the processing fee ticket has not been purchased or the collection date via the application page to the WEB response processing device. After receiving the contents of the application, the management center assigns a handling number by the application processing device and processes the application data. After the application process, a message indicating the end of the application by the WEB response processing device is displayed. At this time, the processing fee ticket seal issuance flag is in an unissued state, and the processing fee ticket seal issuance processing (1.4) must be performed by the dedicated terminal. (According to the present invention, personal authentication is performed using a resident card in which personal information is registered using a dedicated terminal and a personal authentication device of a local government, and processing is performed because personal authentication is not reliable and there is a possibility of impersonation in an application via the Web. We will issue a fee ticket sticker, but if there is no such possibility, there is no need to use a dedicated terminal, and we may issue a processing fee ticket seal by other means such as mailing.) (1.4) Processing Fee Ticket Seal Issuance Processing The processing fee ticket seal issuance is performed as shown in FIGS. Using the processing fee ticket seal unissued data extraction device, the processing fee ticket seal issuance flag extracted from the application data and the data for which the flag has not been issued is sent to the contact information of the applicant by telephone or e-mail by the confirmation contact processing device. Do. After receiving the confirmation notification, a dedicated terminal is used to issue a processing fee ticket sticker using a resident card in which personal information is registered. The dedicated terminal reads information registered in the resident card by a card reader and transmits the information as personal authentication information to the personal authentication server in which the applicant has performed resident registration. In the municipalities, after receiving the personal authentication information, personal authentication is performed by the personal authentication device that refers to the resident information DB using the resident number as a key. After authentication, the management center sends the corresponding application data to the dedicated terminal using the resident number as a key. After receiving the applicable application data, it is stored in the temporary storage area and displayed on the screen to confirm the application contents.
Next, the user selects whether to pay the fee in cash or electronic payment. In the case of cash, cash equivalent to the processing fee is inserted, and in the case of electronic payment, a financial institution card is inserted into a card reader. The customer information registered in the financial institution card is stored in the temporary storage area and transmitted to the customer authentication server of the corresponding financial institution as customer authentication information. After receiving the customer authentication information, the financial institution uses the customer number as a key for the customer information D.
Personal authentication is performed by the customer authentication device referring to B. After the personal authentication, the use account and the balance information are confirmed, and the corresponding processing fee and the transfer (transfer) destination information are transmitted from the dedicated terminal to the electronic settlement server as settlement processing information. After receiving the payment processing information, the payment processing apparatus processes the information as payment processing data. When the processing fee has been paid, the dedicated terminal prints out the necessary items and issues a processing fee ticket sticker by the print sticker issuing device in an amount corresponding to the number of applied garbage. The handling number, the type and quantity of the applied garbage, the collection date, and the collection location are printed on the processing fee ticket sticker. The management center sets the processing fee ticket seal issued flag in the application data to the issued state. When the payment of the processing fee is completed by cash or transfer, the processing fee paid flag is set to the paid state. In the case of a transfer, payment is considered unpaid until the processing fee is transferred on the transfer date. In addition, the management center calculates the optimal collection route of the collection vehicle on the day of collection based on the contents of the application data (the type and quantity of garbage and the desired collection place) for which the processing fee ticket seal has been issued. As a result, garbage can be discharged as a collection place designated by the municipality including the home of the applicant.

(1.5) Flow of Collection The flow of collection is as shown in FIG. Based on the contact information in the application data for which the processing fee ticket seal has been issued, confirmation of the type and quantity of the applied garbage, the collection date and collection location is performed. This prevents the applicant from forgetting to discharge the applied garbage on the day of collection. Based on the contents of the issued seal, the applicant will attach the corresponding sticker to the garbage that matches the description, and discharge the garbage to the discharge location specified by the municipality. The collector confirms whether the information written on the sticker and the type and quantity of the discharged garbage match, and performs collection.

[0014]

According to the present invention, there is an advantage that the service to the residents can be improved and unnecessary cost can be reduced.

First, the application reception time is extended beyond the conventional reception time. It is important to extend the reception hours from weekday morning to evening in the present day when couple-working families are increasing. Second, the application process can be simplified by using a resident card. It is also possible to prevent human error. Third is to prevent the applicant from forgetting to purchase the processing fee ticket seal. It is an important service to contact applicants who have not purchased a processing fee ticket seal by telephone or email. Fourth, it is necessary to eliminate omissions and errors in writing necessary information on the processing fee seal. The terminal distributes the already described seal.
Fifth, the processing fee can be paid by transfer or fund transfer. Even if you do not have the money you have, you can respond flexibly. Sixth, the municipalities should be able to stay in front of the applicant's home as a designated place when discharging large-sized garbage. The labor of transporting large garbage to the collection place can be saved. Seventh, by calculating the optimal collection route for collection vehicles, costs that are not reflected in services to residents can be reduced. Eighth, to prevent the applicant from forgetting to discharge application garbage on the day of collection. Ninth, there is no need to describe personal information on the processing fee ticket sticker.

As described above, the present invention has the effect of reducing costs not reflected in services to residents and improving services to residents.

[Brief description of the drawings]

FIG. 1 is a diagram showing an example of an overall configuration according to the present invention.

FIG. 2 is a diagram illustrating a configuration example of an application terminal according to the present invention.

FIG. 3 is a diagram showing a configuration example of a municipalities, a management center, and a financial institution in the present invention.

FIG. 4 is a processing flow of a terminal application in the present invention.

FIG. 5 is a processing flow of a telephone application in the present invention.

FIG. 6 is a processing flow of a WEB application in the present invention.

FIG. 7 is a processing flow of issuing a processing fee ticket seal in the present invention.

FIG. 8 is a processing flow of issuing a processing fee ticket seal in the present invention.

FIG. 9 shows a flow of garbage collection in the present invention.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Dedicated terminal side 11 ... Resident card, 12 ... Card reader, 13 ... Application terminal, 131 ... Input device, 132 ... Control device, 133 ... Application information Provision device, 1331 ... Control part, 133
2 ・ ・ ・ Applicant information extraction part, 1333 ・ ・ ・ Application information temporary storage area, 134 ・ ・ ・ Display device, 135 ・ ・ ・ Print sticker issuing device, 136 ・
..Voice output device, 137 communication control device, 138 bill input device, 139 coin input device, 140 bill output device, 141
・ ・ Coin output device, 14 ・ ・ ・ Financial institution card 2 ・ ・ ・ Each household 21 ・ ・ ・ Home personal computer, 22 ・ ・ ・ Telephone 3 ・ ・ ・ Municipal side 31 ・ ・ ・ Personal authentication server, 311・ ・ ・ Person authentication device, 32 ・ ・ ・ Resident information DB 4 ・ ・ ・ Management center side 41 ・ ・ ・ Application processing server, 411 ・ ・ ・ Application processing device, 412 ・ ・ ・ Phone response processing device, 413 ・ ・ ・WEB response processing device, 414 ... fee ticket seal unissued data extraction device, 415 ... optimal collection route calculation device 42 ... confirmation communication server, 421 ... confirmation communication device, 43 ... application data, 44: unissued fee ticket sticker 5: financial institution 51: customer authentication server, 511: customer authentication device, 52: electronic payment server, 521: electronic payment device, 53 ... Customer information D
B, 54: Payment processing data 6: Network

Claims (7)

[Claims] 1. A personal authentication means in a local government holding a resident information database, a means for reading information registered on a card in which personal information is registered, a communication means for communicating with a management center, and a processing fee ticket It consists of a means for printing a handling number, a type and quantity of applied garbage, a collection place and a collection date, and issuing a processing fee ticket, and an application terminal having means for inputting and outputting coins and bills. Characterized garbage collection system. 2. A telephone for inputting resident information, personal identification means in a local government holding a resident information database,
A garbage collection system comprising telephone response processing means for making a voice announcement and identifying a push button signal or voice input. 3. An information processing means for inputting an electronic application, a personal authentication means in a local government holding a resident information database, and receiving contents inputted on a homepage for application.
A garbage collection system characterized by making an electronic application for garbage collection using web response processing means. 4. An application processing means for managing application data by a handling number, and a dedicated terminal for issuing a processing fee ticket indicating a management number and a type and quantity of applied garbage without describing personal information. A garbage collection system characterized by the following. 5. A means for extracting data for which a processing fee ticket issuance flag has not been issued from application data, and a confirmation of purchase of a processing fee ticket based on the contact information of the applicant in the processing fee ticket unissued data. A garbage collection system having a confirmation communication means for preventing the applicant from forgetting to purchase a processing fee ticket using a dedicated terminal of the applicant. 6. A means for calculating an optimal collection route of a collection vehicle on the day of collection based on location information of a discharge location designated by a municipality, including address information of an applicant desiring discharge in front of the house, A garbage collection system having means for confirming the collection date based on the contact information of the applicant in the application data, and preventing the applicant from forgetting to discharge garbage. 7. When a processing fee is paid when a processing fee ticket is issued, communication of information relating to payment to a business terminal installed in a financial institution corresponding to the financial institution card inserted into the dedicated terminal is performed. A garbage collection system for paying a processing fee for a transfer or a fund transfer by having means for performing the transfer.