JP2001306739A - Method and system for reporting request of help - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a method and a system for reporting request of help capable of coping with the request of help of high emergency as well. SOLUTION: Concerning these method and system for reporting request of help, communication destination information Pm of a person (help provider) Ai capable of performing a help and a profile P containing helps Phk, which can be provided, are previously registered in a help provider database 22, a notice H of help (request of help) issued from portable terminal equipment 60 is received through a communication network N, and information Cp on the transmitting position of the portable terminal equipment 60 is received. Then, a help provider Aij suited to received help request contents Hk is extracted from the help provider database 22 and on the basis of the information Cp on the transmitting position of the portable terminal equipment 60, position information Mcp of the help requesting person C is generated. Then, the position information Mcp of the help requesting person C is reported through the communication network N to the communication destination Pm of the extracted help provider.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a person seeking help in the event of a disaster or the like (that is, a "person seeking help").
In addition, the present invention relates to a method and a system for contacting a supporter who can provide assistance immediately.

[0002]

2. Description of the Related Art Conventionally, when calling for an ambulance, call 119 to call for an ambulance, and call 110 for a traffic accident or injury accident, for example, so as to seek specific assistance (that is, to ask for help).
Sometimes they call a specific phone number. In addition, when requesting a specific service other than a public institution, a specific partner was directly requested by telephone or the like.

[0003]

However, if the contact address of the person who responds to the request, that is, the rescuer, is not known, the contact cannot be made. For example, it is difficult to find an appropriate partner who can provide the assistance or service to be sought even when inquiring the telephone number service. Such a procedure is not practical, especially for urgent requests for assistance.

A job recruitment mediation system that finds a combination of a job recruitment case and a job recruitment case by converting job recruitment information into a database is disclosed in, for example, Japanese Patent Application Laid-Open No. H11-338881.
A work mediation device proposed in Japanese Unexamined Patent Publication (Kokai) No. H10 (1995), which includes a broker program that does not require complicated negotiations between the ordering party and the subcontractor in order to appropriately mediate the work even under a network environment, is a special feature. Japanese Patent Application Laid-Open No. 11-259566 proposes a message formulation aiming at finding a communication partner simply by sending a message to the network as to what one wants to do irrespective of use type or service type. A message intermediation method and system which can be implemented is disclosed in, for example,
No. 53379.

[0005] However, these various mediation methods
The main purpose of the system is to increase the accuracy of adapting the contents and conditions of people, goods and services to be exchanged between the requester and provider of people, goods and services. Although the use of electronic mail is considered in the notification itself (for example, see Japanese Patent Application Laid-Open No. H11-259566).
Publication), the system tends to be enlarged, and it is difficult to respond promptly to an emergency or the like.

SUMMARY OF THE INVENTION The present invention has been made in view of the above points, and has as its object to provide a support contacting method and system capable of responding to requests of high urgency, and a computer for realizing these. An object of the present invention is to provide an information recording medium in which a readable computer program is stored.

[0007]

According to the present invention, there is provided a method for contacting a supporter, in order to achieve the above-mentioned object, a communication destination information of a person who can provide assistance (that is, an "assistant provider") and a profile including assistance that can be provided. Pre-registered in the support provider database or pre-registered communication destination information of the support provider in the support provider database according to the type of the support, and the requested assistance issued from the portable terminal (I.e., "seeking") via the communication network, receiving information about the originating position of the portable terminal, extracting an assisting provider matching the received requesting content from the assisting provider database, and The location information of the requester is generated based on the information on the originating position of the requester, and the location information of the requester is transmitted to the extracted communication destination of the assistance provider through the communication network. It consists of notifications.

[0008] In the support contact method of the present invention, the communication destination information of a person who can provide assistance (that is, an "assistant provider") and a profile including the available assistance are registered in advance in the assistance provider database or the assistance is provided. The correspondence destination information of the support provider is registered in advance in the support provider database according to the type of the support, and extracted from the support provider database that matches the contents of the request, so that the requester can request regardless of the type of the request. Just asking for help in one place can contact the aid provider for help. Further, in the support contact method of the present invention, since the notification of the support issued from the mobile terminal is received via the communication network, the support requester issues a support request at that time when rescue is required and contacts the support. obtain. Further, in the support contact method of the present invention, when receiving the notification of the support from the portable terminal, it simultaneously receives the information on the transmission position of the requester's portable terminal and generates the position information of the requester based on the transmission position information. Therefore, regardless of the location where the requester is at the time of requesting the request, it is possible to transmit information about the current location of the rescue requester only by notifying the request. In addition, in the support contact method of the present invention, the location information of the requester is notified to the communication destination of the extracted support provider via the communication network. The content of the request and the current location information of the requester can be immediately transmitted. Therefore, in the support request method of the present invention, the requester can contact the support provider immediately according to the request contents, by always contacting the request contents at the same place regardless of the request contents, The assistance provider can immediately provide assistance according to the position of the requester and the content of the request. Therefore, the support notification method of the present invention can support a request with high urgency.

[0009] The request covered by the contact notification method of the present invention is suitable for those of high urgency, but need not be limited to those of high urgency.

The support provider database provided in the server of the support communication system for realizing the support communication method is, as described above, a format in which the support provider is the primary key, that is, the communication destination information of the support provider and the information that can be provided. A profile including assistance is registered for each assistance provider, and the type of assistance is used as a primary key in a form in which the assistance provider capable of providing the assistance is searched and extracted from the assistance provider profile according to the content of the request. For each type of assistance, a form in which the provider of the assistance is registered together with, for example, the communication destination information may be used. In the latter case, the communication destination information of the support provider or the like may be a secondary database including profile information for each support provider.

The content or type of the assistance is determined, for example, by extracting an assistance provider from the database or by providing an appropriate synonym dictionary or a message formulation process as disclosed in JP-A-11-53379. Before registration of the type, it may be converted.

[0012] The information on the support provider includes the type of the individual and the group, the gender (in the case of an individual), the address or the usual location or the activity area, etc.
The time zone during which assistance can be provided, and fee system information for paid or unpaid and paid cases may also be registered in the database at the same time.

The communication destination information of the support provider is typically
It consists of an e-mail address, and is preferably a device that is always carried by the assistance provider (for example, a portable terminal integrated with a portable telephone), so that reception can be performed as long as reception is set. Depending on the type notified by vibration, sound, etc., it includes receivable addresses and numbers. However,
It may be a telephone or fax number or information of another communication means.

[0014] The assistance provider information may be used when extracting the assistance provider, in addition to the type of assistance, in accordance with the assistance area, the time zone, and the assistance conditions such as the cost accepting range of the applicant.

[0015] The type and content of the assistance may be, for example, those mainly required for volunteer activities during natural disasters such as earthquakes and floods, and those for other types of disasters such as fires and traffic accidents. More regular assistance, such as helping moving, etc., may be added depending on supply and demand. The donors can be individuals or groups, and the assistance provided can be free or paid.

The registration of the server in the assistance provider database may be performed by the assistance provider himself / herself inputting data via a communication network such as the Internet (hereinafter, also simply referred to as "network"), You may make it fill in the content and request the registrant. In some cases, registration may be made by voice via a telephone or the like.

The server basically receives the notification of support from a portable terminal via a communication network. Here, the portable terminal is typically a terminal integrated with a portable telephone, but as long as the location information of the caller can be transmitted, a portable personal computer for mobile computing is used. And so on.

The signal transmitted from the portable terminal of the seeker is a radio signal or a radio signal on a carrier wave (here, "radio signal").
Is used only to distinguish it from a wired signal such as a conductor wire or an optical fiber, and does not mean a so-called radio frequency signal.) The transmission position of the portable terminal of the requester is determined by the range of the reception area covered by one or more (two or three or more) adjacent base stations that have received the radio signal, Can be specified as a distance from an adjacent base station. In the former case, the position of the base station is represented, and in the latter case, the distance between the terminal and each of the plurality of base stations is determined, and these distances are used in the same manner as triangulation to improve the positioning accuracy. . As long as the positioning accuracy is effective in specifying the position of the seeker, the multiple access method of the portable terminal may be, for example, the CDMA system, the TDMA system, or the FDMA system. , TDD system, FDD system, or both. The portable terminal may be a portable terminal in the form of a so-called "mobile phone" that can be used in the call mode and the web mode, a so-called PHS portable terminal, or another type of portable terminal. . Also,
When a positioning device such as a GPS including a receiving device for a position specifying signal such as a GPS signal is separately incorporated in the mobile terminal, the position of the mobile terminal is specified by the positioning device such as the GPS, and the position information is obtained. You may make it transmit. Furthermore, when a seeker requests assistance, the location of the seeker in the reception area of the base station can be more finely specified by inputting and transmitting information such as a landmark that is near the seeker and serves as a landmark. It may be enabled. Of course, when the address where the sponsor is present is known in detail, the information may be transmitted.

When the requester connects to the server of the request notification system, the caller may be directly connected to the server by telephone, or may be connected to the server via a network such as the Internet.

In the former case, the switching between the call mode and the web mode is performed on the portable terminal side.
When making a call to a specific number, the state of the portable terminal and the line may be switched from the call mode to the web mode on the center side of the communication network provider such as a telephone.

In the latter case, even if the server of the support system can obtain the transmission position information of the portable terminal to be switched from the call mode to the web mode from the center of the communication network provider. Good.

[0022] The server of the support contact system also generates the position information of the requester from the transmission position information of the portable terminal. For example, when the receiving base station information is given by a base station number or the like, the position information of the requester is determined based on a correspondence table between the base station number and the position data provided with the base station number and the like in advance. Generate. If the position information of the receiving base station can be directly obtained, the position display method is converted as needed to generate position information of the requester.

When the server of the support communication system receives the notification of support, the server of the support system searches and extracts a support provider corresponding to the contents of the support from the database. The extraction conditions are, for example,
It is determined that the content corresponds to the content of the request or that it is possible to provide assistance similar to the content, that there is an address or an activity area near the current position of the requester, and that other conditions for providing the assistance are satisfied. For this search and extraction, a known database search technique may be used.

The notification to the support provider is typically made by e-mail. However, it is preferable that the incoming e-mail can always be notified. The e-mail contains information identifying the requester, such as the name, gender, age, etc. of the person seeking assistance, and communication destination information such as the telephone number and e-mail address of the requester's mobile terminal, and the information of the requester. Includes support content and location information. Although the position information may be simple character information, it is preferable that the position information includes a map of an area including the position of the sponsor. The map may be a figure representing a graphic only by a combination of characters or symbols, image information, or may be different depending on the display capability of the portable terminal of the support provider. Further, it may include other multimedia information such as audio. In some cases, the notification may be made by both e-mail and telephone.

When the notification to the support provider is completed, the server of the support communication system notifies the requester of the completion.

After that, depending on the type of the aid, even if the aid provider rushes to the requester immediately, the aid provider contacts the requester by telephone, etc., and then goes to the requester for the aid. Is also good.

The present invention relates to a support contact system,
In order to achieve the above-mentioned object, the communication destination information of the assistance provider and the communication destination information of the assistance provider according to the type of the assistance are registered. A support provider database, a support receiving means for receiving, via a communication network, a support notification from the portable terminal and information on the transmission position of the mobile terminal, and a support provider adapted to the contents of the support received by the support receiving means Provider extraction means for extracting the information from the assistance provider database, support position information generation means for generating the position information of the requester based on the transmission position information of the portable terminal received by the support reception means, and assistance provider extraction Requesting the communication destination of the assistance provider extracted by the means to notify the position information of the requester generated by the requesting position information generation means via the communication network. And a previous notification means.

The support notification system of the present invention preferably has a support reception completion notification means for notifying the requester that the notification to the support provider has been completed. In addition, the support communication system of the present invention is preferably configured to notify the support provider to the mobile terminal of the support provider. Further, preferably, the notification to the assistance provider is made by e-mail. Also, preferably,
The support position information generating means is configured to generate a map indicating the caller's portable terminal transmission position with a mark, and the support destination notifying means is configured to transmit the map to the support provider. Further, preferably, there is provided a receiving / registering means configured to receive registration of the assistance provider in the assistance provider database via the communication network.

Therefore, from the viewpoint of an information recording medium storing a computer readable and executable program for the present invention, basically, a computer program portion for performing processing for realizing the above means, that is, a computer program portion. When executed, the following process:
(1) a support reception process for receiving, via a communication network, a support notification from the portable terminal and information on the transmission position of the mobile terminal, and (2) a support provider adapted to the contents of the support received in the support reception process. A support provider extraction process of extracting the support provider database from the support provider database; and (3) a support position information generation process of generating position information of the requester based on the transmission position information of the portable terminal received in the support reception process. (4) A computer that executes a support destination notification process of notifying, via a communication network, the position information of the requester generated by the support position information generation process to the communication destination of the support provider extracted by the support provider extraction process. It consists of a computer-readable information recording medium in which a program is stored. It is a matter of course that a program portion for realizing processing corresponding to another preferable means of the above-mentioned system may be stored in this medium in a computer-readable and executable manner.

[0030]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Preferred embodiments according to the present invention will now be described with reference to the preferred embodiments shown in the accompanying drawings.

[0031]

1 and 4 show a call notification system 10 including an emergency call notification system 20 as a call notification system according to a preferred embodiment of the present invention.

In the emergency response system 20 of the emergency response system 10, an aid provider A who can provide assistance in the event of an emergency E such as a natural disaster such as an earthquake is provided by the server 21 of the emergency notification system 20. Database 22
Is registered in advance as the support provider A. Emergency E
When the requester C who seeks assistance is requested by the portable terminal device 60 of the requester C to request the server 21 of the emergency communication system 20 for help or assistance H, the server 21 searches the assistance provider database 22 for the assistance. A selection extraction SC005 of an appropriate provider (a registered provider A that satisfies conditions among registered providers A) Aij (for example, j is m from 1 to m) is performed according to the contents of H. Strictly from the extracted assistance provider, to the assistance provider candidate Aij, the request information H is transmitted by e-mail M and the notification of the request H has been transmitted to the portable terminal 60 of the requester C. Tell

The support contact server 2 of the support contact system 20
1 is an assistance provider database 22 in which a communication partner information of the assistance provider A and a profile P including available assistance are registered, a request notification H from the portable terminal 60, and information on the transmission position of the portable terminal 60. A support reception program as a support reception unit for receiving Cp via the communication network N (the support reception unit actually includes, of course, the entire support reception program and the computer hardware environment in which the program is executed. Since the use of hardware is a self-evident premise, in the following, for simplicity of description, each means will be described as a corresponding program itself-actually a combination with related hardware). The support provider A that matches the contents of the support H received by the means 26 is extracted from the support provider database 22. Position information generating means for generating position information Mcp of the requester C based on the aid provider extracting program 24 as the aid provider extracting means and the transmitting position information Cp of the portable terminal 60 received by the request receiving means 26 And a supporter C generated by the supporter position information generating unit 27 at a communication destination of the supporter Aij extracted by the supporter extractor 24.
And a support destination notification program 30 serving as a support destination notification means or a communication means for notifying the position information Mcp via the communication network N.

The support notification system 20 also has a support reception completion notification program 33 as support reception completion notification means for notifying the supporter C that the notification to the support provider Aij has been completed. In the support contact system 20, the notification to the support provider Aij is performed by e-mail M,
The sponsor notification unit 30 has an e-mail generation program as an e-mail generation unit. The requesting position information generating means 27 is configured to generate a map in which the transmitting position of the portable terminal 60 of the requester C is indicated by a mark, based on a map database system 28 including map data and a map display program. The request destination notification means 30 is configured to transmit the map to the support provider. The support contact system 20 further includes a registration management program 23 as a registration management unit or a reception / registration unit configured to receive the registration of the support provider A in the support provider database 22 via the communication network N. .

Next, the details of the support system 20 of the emergency support system 10 will be described in detail in order.

Server 2 of emergency support system 20
The profile P of the support provider A is registered in one support provider database 22. This profile P created for each assistance provider Ai includes the name, type of assistance Phk and communication contact information Pm such as an e-mail address and a mobile phone number, as well as regional information such as an address and an activity place. Pd, includes qualifications Pq related to assistance such as physician qualifications and nursing qualifications. In the database 22, instead of having registration data for each assistance provider, the type of assistance Hk is classified, and for each type of assistance Hk,
It may have the aid provider Ai information, and in some cases, may have both databases.

The database 22 is associated with a database registration management means, ie, a registration management program 23, and an assistance provider extraction means, or a search / extraction means, ie, a search / extraction program 24. Has formed. In the assistance provider database system 25, when the content or type Hk of assistance required for the database system 25 and the assistance area information Hd are input, the conditions Hk, Hd
It is configured such that the corresponding provider Aij is extracted and listed in the descending order of the degree of satisfaction.

Registration in the support provider database 22 is as follows:
It may be performed offline or online.
When registering offline, offline 1 in FIG.
As shown in the flow of the processing, the predetermined support provider information as described above is entered in an application form and the like and passed to the data registration person by mail or handing over (step SA in FIG. 1).
01), even if the person in charge of registration registers the desired information in the database 22 by manually inputting it from a terminal device such as a console or a LAN after performing desired sorting / checking, if necessary, in FIG. As shown in the flow of processing as 2, the telephone 41 calls the registration acceptance of the system 20 (step SA02), and according to the voice guide (step SA03), the registered contents are transmitted by voice and converted by the voice recognition system. (Step SA04),
You may make it register in the database 22.

In the case of online registration, the registration may be performed by any of the three types of registration procedures shown in FIG. 1 as online 1, online 2, and online 3. In the processing flow shown as online 1, a television receiver (WEB) having a function of accessing a personal computer or a website is shown.
Server 2 via a network N such as the Internet by a website connecting device 42 such as a TV.
1 and directly registered in the database 22 according to the registration management program 23 in the database 22. On the other hand, in the case where the flow of processing is shown as online 2, the portable terminal 43 having a voice telephone call function and a web connection function allows the center computer of the mobile phone company to operate in the web mode (web connection mode). Alternatively, the server 21 is connected to the server computer CT, and further specifies the URL of the server 21 of the emergency communication system 20 (step SA05), accesses the server 21, and directly registers in the database 22 according to the registration management program 23 in the database 22. In the case where the processing flow is shown as online 3, the emergency number En (for example, “99
A conversion table CTt between “99” (hereinafter, this code is used in the example) and the URL of the server 21 is prepared in advance, and when the host machine CT receives the emergency number, the emergency number is used. The conversion processing program is made operable to convert “9999” into the URL of the server 21 and mediate the connection to the network N. Then, the mobile terminal 43 sets “9999” as the emergency number En in the mobile terminal 43. In the web mode (connection mode to the web), the center computer or server computer CT of the mobile phone company is entered.
And transmits the emergency code "9999" to the host machine CT at the center of the telephone company (step SA).
06), the emergency number E in the host machine CT
n is converted into the URL of the server 21 using the conversion program and the table CTt (step SA07), the portable terminal 43 is connected to the server 21 via the network N, and under the control of the registration management program 23 in the database 22,
The profile P is directly registered in the database 22.

By the above-described registration processing, the support provider A is registered in the database 22 in advance or at any time. The aid provider A may be an individual such as a volunteer who played an active part in the Great Hanshin Earthquake, a non-profit organization that provides assistance and cooperation as a business, or a profit organization such as a private company.

Next, the procedure when the requester C seeks the assistance H will be described.

For example, it is assumed that an earthquake has occurred in a certain area, and there has been an earthquake disaster. In this case, the disaster victim contacts the server 21 of the emergency notification system 20 with the mobile phone 60 for assistance H as the seeker C.

As a method of the contact, there can be, for example, two procedures of an online 2 procedure and an online 3 procedure at the time of registration. FIG. 1 shows an example in which a procedure similar to the online 3 procedure is adopted. That is, the sponsor C
Inputs "9999" as the emergency number En to the portable terminal 60, connects to the center computer or server computer CT of the mobile phone company in the web mode, and transmits the emergency code "9999" to the host machine CT of the center of the phone company. (Step SC01 similar to Step SA06). Emergency number En in host machine CT, that is, “9999”
Is received, the emergency number "9999" is converted into the URL of the server 21 by the conversion program and the table CTt (step SC0 which is the same as step SA07).
2) Connect the portable terminal 60 to the server 21 via the network N.

Next, the server 21 of the emergency assistance communication system 20, which has received the connection request from the portable terminal 60 via the host machine CT of the telephone company, under the control of the assistance reception means, that is, the assistance reception processing program 26. In addition, an inquiry or input screen for the content of support H is transmitted to the terminal 60 to prompt the input of the content of support H, and a wireless base station terminal ( (Single or plural) from the host machine CT of the telephone company. The reception of the position information Cp is performed when the communication between the host machine CT and the server 21 is established, or during or after the transmission / reception of the information regarding the support with the mobile terminal 60 is completed. You may.

On the other hand, the support position information generating means of the server 21, that is, the support position information generation program 27, obtains the position information Mcp of the requester from the transmission position information Cp of the portable terminal 60.
Generate The generated position information Mcp of the beneficiary includes, for example, information representing an arbitrary position in Japan by X, Y absolute coordinates based on an XY coordinate system fixed on a map of Japan;
The X and Y coordinates are compared with the map database 28 and displayed in a display according to the administrative division such as “1-2, 町 town, 市 city, Chiba prefecture”. × "
At least one type, two types, or three types of the positions are indicated by marks or the like.

The requester C inputs the request content Hk in accordance with the input screen of the request content H displayed on the portable terminal 60 (step SC03) and transmits it to the server 21 (step SC04). The server 21 retrieves the support provider database 22 by the support provider extraction means, that is, the support provider extraction program 24, and extracts the support provider Aij that matches the content of the request H.
Listing is made (step SC05).

At the time of extraction and listing, based on the contents of support Hk and the position Cp of the supporter, for example, the support contents that can be provided among the support providers Ai, that is, all the support providers A, and the usual location or place of activity. Aij whose conditions are completely matched are extracted first (SC05A), and if no or few match (for example, less than the number of listings preset according to the type of assistance), a similar The extraction conditions are reset so as to include those who can provide assistance and assistance providers whose distance is slightly longer, and further extract (SC05A). When the extraction of the predetermined number of the support providers Aij is completed, a list to which the e-mail address information and the like are added for the extracted support providers Aij is created (step SC05B). However, the list does not need to be created separately.

When inputting and specifying the content of the request H, the requester C is allowed to input an arbitrary word representing the content of the request, and the input / transmitted word is converted into a synonym dictionary or the like by the request reception processing program 26 on the server side. Is referred to and converted into terms used in the database 22 and confirmed with the requester C.
May be transmitted from the server 21 to the terminal 60 and a selection list may be displayed on the display screen of the terminal 60, and the requester C may select the content of the request.

On the other hand, the support destination notification or communication means of the server 21, ie, the support destination notification program 30,
k, a request reception time Th and a requester's name (a notification is received from the host device CT based on the number of the caller's transmitting terminal 60 and is obtained from the requester C together with the request contents H). , Position information Mcp of requester C
, For example, in the form of a map marked with “x” and position data in accordance with administrative divisions, the body of the e-mail is created together with the desired title, and an e-mail M having the same contents is listed. The message is transmitted to Aij (step SC06). The map may be in the form of an attached file, a text document combining characters or symbols, or another multimedia file. Note that, depending on the registrant Aij, the support notification may be a facsimile having substantially the same content as the mail instead of the electronic mail.

Next, the server 21 informs the requester C that the notification M of the request to the support provider Aij has been completed as the reception completion notification CA by the request reception completion notification means, that is, the request reception completion notification program 33 (step S1). SC
07). Thus, the requester C cuts off the communication with the server 21. In consideration of a relatively long time from the reception of the support H at the server 21 to the notification of the support or the transmission of the contact M, the reception completion notification CA to the requester C is paraphrased when the content of the support H is determined. For example, when the search method of the database 22 is determined, the search extraction is completed (step SC05A) even if a call is sent to the requester C before the search (step SC05A) starts, and an appropriate support provider is registered. It may be issued after confirming that the request has been sent and before sending the support mail M to the support provider (step SC06).

Although not all of the extracted or selected assistance providers Aij that have received the transmission of the mail M can go for assistance at the same time as the reception of the mail M, in many cases, some of the selected assistance providers Aij will According to M's information, it is possible to take action for assistance at an early stage.
It can be expected that early support will be provided.

The mail M is sent to the portable terminal 6 of the requester C.
By describing a telephone number of 0, the selection support provider Aij may be able to directly contact the requester C as appropriate.

Further, the server 21 stores a history of the requests H to Hk and the corresponding notification M of the requests, and provides predetermined support to the requester C when the predetermined support for the requester C is completed. At least one of the persons Aij informs the server 21 that the assistance to the seeker C has been completed, and records the completion of the notification M in the history of the support history holding means 34 of the server 21 for the relief notification M, ie, the rescue H or Hk. (Note that when the reception notification is issued to the requester C by the request reception unit 26, registration of the request reception is performed in the request history holding unit 34). In this case, considering that the same requester C issues a plurality of requests H for the same situation,
Is received by the server 21, whether or not the request is related to the same request is asked to the requester C. In the case of the request relating to the same situation, within the predetermined time after receiving the first notification, the same request as before is received. The notification M is resent to the same selected assistance provider Aij with a remark that the repetition is repeated, and after a lapse of a predetermined time from the first notification, it is regarded as a new assistance H, and the majority of the original assistance provider is, for example, A different kind of support provider may be extracted and selected, and a new request for support may be sent. It should be noted that the notification of the completion of the assistance to the requester C is sent to the server 21 by the requester C who has received the rescue.
Similarly, when the server 21 receives a notification from the requester C that the request is no longer needed, the request history of the server 21 for the request notification M, that is, the rescue H or Hk is similarly stored. It is sufficient to record the completion in the history of the means 34.

Further, when the aid provider Aij determines that further assistance by the cooperator is required during the provision of the assistance, the aid provider Aij becomes the requester C in the same manner as described above. Then, the request H may be sent to the server 21. Thereby, as a result, the circle of cooperation of the aid provider is expanded, and the convergence of the situation where the request for help H has been made can be accelerated.

When the emergency signal En is transmitted from the portable terminal 60 in the web mode, the number E
The conversion from n to the URL may be performed by the portable terminal 60 as shown in FIG. 2 instead of being performed by the host machine CT of the telephone company. That is, in the same manner as the conventional telephone of the shortened dial system provided with the abbreviated dial button, the abbreviated number / telephone number conversion program, the telephone number data storage area for each abbreviated number, etc. Emergency number / UR including URL conversion program and table CTt
By providing an L conversion function, exception processing as shown in FIG. 1 in the center host machine CT may be avoided.

In this case, the requester C is the mobile terminal 60A
Is in the web mode, and the emergency number E
When n (e.g., "9999") is input and the transmission or communication start button is pressed, the mobile terminal 60A establishes communication with the telephone company's host machine CT and sets the emergency number 9999 in the URL of the server 21. After the conversion, the URL of the server 21 generated by the conversion is transmitted to the host machine CT with which communication has been established (SC02m), and the terminal device 60A is connected to the server 21. Subsequent recruitment procedures and registration procedures are the same as those in FIG. 1 except that there is no online 3 in the registration in FIG.

Note that, instead of initially setting the terminal 60A in the web mode, the communication mode as a telephone is initially set, and when the emergency signal En is input and the input of the number is determined, the communication mode is set. The terminal 60A may be configured to switch from the to the web mode.

By the way, even if the portable terminal has both a function as a telephone for making a call and a function as a communication terminal for performing data communication, the communication line networks used for the two functions are separately provided. When formed, it is preferable to consider switching of the function of the portable terminal.
On the other hand, the mobile terminal is often or generally set to a call mode for performing a call function.
In addition, as the degree of urgency is higher, switching the communication mode of the portable terminal is not only complicated, but when the user is upset, the mode switching operation is forgotten and the request for support is repeated. There is a possibility that it will happen. Therefore, when the portable terminal has a plurality of communication modes and the form terminal is set to a communication mode different from the communication mode for communication with the support contact server 21, the user tries to connect by inputting the emergency number En. Server 2
It would be desirable to be able to make a connection and request for support to one. In such a case, an example of an emergency situation contact system that can respond is described based on FIG. 3 and FIG.
explain. In FIGS. 3 and 5, the same reference numerals are given to the same elements as those in FIG.

The portable terminal 60B has a communication function capable of communicating in a conversation mode or a communication mode, and a data communication function capable of visually displaying information on a network by a browser in a web mode. This is the same as the portable terminals 60 and 60A shown in FIG. Portable terminal 60
B is further configured to switch from the call mode to the web mode when the mobile terminal 60B is set to the call mode and receives a specific mode conversion signal addressed to the terminal 60B. I have. The switching of the mobile terminal 60B from the call mode to the web mode is performed not only by receiving the mode conversion signal but also by setting the terminal 60B to a specific state (for example, an emergency contact number, that is, an emergency number En). Immediately after the transmission of the terminal 60 and information indicating that the transmission number En was transmitted.
B may be held) so that the call can be prevented from being disturbed by noise or the like.

On the other hand, as shown in FIG. 5, a line switching unit 53 is provided in the telephone exchange 52, and the line switching unit 53 receives the signal received by the antenna 54 of the receiving base station 51 and makes a call. It is checked whether or not the communication destination signal sent to the circuit switching station 52 is the emergency number En (step SE01). If the communication destination signal is not the emergency number En, it works as a normal repeater 55 and the terminal 60B
Is transmitted to a local destination or to the toll exchange 56. On the other hand, when the transmission of the emergency number En is detected, an instruction for switching control from the conversation mode to the web mode is issued (step SE02).

In this switching control instruction step SE02,
On the other hand, a mode switching control signal D is issued to the portable terminal 60B that has issued the emergency signal En in the call mode (SE03), and the terminal 60B is forcibly switched from the call mode to the web mode via the base station. .

In the switching control instruction step SE02, the line switching unit 53 first sends a request for connection in the web mode from the portable terminal 60B to the host machine CT of the connection center in the web mode. Instead, when receiving from the host device CT a signal prompting the user to input a URL from the terminal device 60B or from the switching unit 53 in place of the terminal device 60B, a predetermined URL obtained by converting the emergency number En (for example, Emergency number 9
999 of the server 21 corresponding to 999 is sent to the host machine CT (SE04).

The host machine CT processes the request from the switching unit 53 as a connection request to the URL from the portable terminal 60B, and changes the response from the server 21 to the portable terminal 60B changed and set to the web mode. Tell As a result, a connection in the web mode is established between the portable terminal device 60B and the host device CT, and transmission / reception of information is started.

As shown in online 3 of FIG. 3, when registering a profile using a portable terminal 43B similar to the portable terminal 60B, a call is made by specifying "9999" as the emergency number En in the call mode. (Step SA06B) and the switching unit 5 of the exchange 52 that controls the receiving base station 51 near the portable terminal 43B.
3 recognizes the emergency number En = 9999 (step SE01), and forcibly switches the portable terminal 43B from the call mode to the web mode (step SE0).
2 and SE03), the information of the terminal 43B and the connection destination URL information are passed to the host CT of the connection center in the web mode, and the terminal 43B is controlled by the host CT (steps SE02 and SE04). Telephone company switching office 5
2 and the above processing SE01 to SE in the host machine CT
04 are collectively represented as process B (step SE05).
As a result, the terminal 43B is opened by the browser of the terminal 43B.
The inquiry screen from the server 21 is displayed on the display of, and the registration procedure of the support provider A as described above is started.

On the other hand, when the seeker C requests assistance or cooperation, a call is made from the portable terminal 60B in the call mode by specifying the emergency number En = 9999 (step SC01B same as step SA06B). In the exchange 52 of the telephone line of the telephone company and the host machine CT of the connection center in the web mode, the processing S similar to the processing B described above is performed.
E05 is performed, and the mobile terminal 60B whose setting has been changed to the web mode is connected to the server 21 of the emergency communication system 20 via the host CT. Subsequent processing is the same as in the above-described example.

In the above, an example in which assistance is requested in case of a large-scale disaster such as an earthquake disaster has been described.
In various cases, such as when a tire is punctured or in a ditch while driving a car, for example, when cooperation is requested in case of inconvenience that may occur on a daily basis, various assistances are requested in order to seek assistance. 22 may be registered.

[Brief description of the drawings]

FIG. 1 is an explanatory view showing an outline of an emergency call notification method and system as a call notification method and system according to a preferred embodiment of the present invention.

FIG. 2 is an explanatory view similar to FIG. 1, illustrating a modification of FIG. 1;

FIG. 3 is an explanatory view similar to FIG. 1, illustrating another modified example of FIG. 1;

FIG. 4 is a schematic block diagram of the system shown in FIG. 1;

FIG. 5 is an explanatory diagram of an example of control of a communication network and the like in the system of FIG. 4;

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 10 Emergency support communication system 20 Emergency support communication system 21 Emergency support communication server 22 Assistance provider database 23 Registration management means 24 Assistance provider extraction means 26 Assistance reception means 27 Assistance position information generation means 30 Communication means (notification of affiliation destination) Means) 41 Telephone 42 Personal computer etc. 43, 43B Portable terminal of support provider 60, 60A, 60B Portable terminal of requester A Support provider Ai Support provider (registered) Aij Extracted support provider C Requester Cp Terminal transmission position (reception base station position) information CT Telephone company host machine CTt Emergency number / URL conversion table H Request (notification) Hk Request type M E-mail (contact / report to support provider) Mcp Requester Location information N Communication network PAi Registrant area information P Aid provider pro SA01, SA02, SA05, SA06 Support provider registration procedure SA07, SC02 Emergency number / URL conversion processing SC01 Emergency number input (communication start) SC03 Request content input SC04 Request content transmission SC05 Support provider extraction processing SC06 Selection (extraction) assistance Notifying donors of support

 ──────────────────────────────────────────────────続 き Continued on the front page F term (reference) 5B049 AA01 AA06 CC02 EE05 GG03 GG06 5B075 ND20 PP07 PP30 PQ02 PQ05 PQ69 UU13 UU24 5K067 AA21 BB04 DD20 DD52 DD53 EE02 EE10 EE16 FF23 FF25 HH23 JJ52

Claims (15)

[Claims] 1. A profile including communication destination information of a person who can provide assistance (hereinafter referred to as an "assistant provider") and an available helper is registered in an assisting provider database in advance and is issued from a portable terminal. A notification of the assistance to be sought (hereinafter referred to as "assistance") is received via the communication network, information on the transmission position of the portable terminal is received, and an assistance provider matching the received assistance content is identified as an assistance provider database. And generating the position information of the requester based on the information on the originating position of the mobile terminal, and notifying the position information of the requester to the communication destination of the extracted support provider via the communication network. How to contact for support. 2. Registering communication destination information of an assistance provider in advance in an assistance provider database in accordance with a type of assistance, receiving a notification of assistance issued from a portable terminal via a communication network, and Receiving information on the transmission position of the mobile terminal, extracting a support provider matching the received request content from the support provider database, and generating position information of the requester based on the information on the transmission position of the mobile terminal; A support contact method comprising notifying a location of a requester to a communication destination of the extracted support provider via a communication network. 3. The support contact method according to claim 1, further comprising, after the notification to the support provider is completed, a step of notifying the requester of the completion. 4. The support contact method according to any one of claims 1 to 3, wherein the notification to the support provider is performed to a portable terminal of the support provider. 5. The support contact method according to claim 1, wherein the notification to the support provider is performed by electronic mail. 6. The support contact method according to claim 5, wherein the support provider is notified of the position information of the supporter by transmitting a map indicating the transmission position of the mobile terminal of the supporter with a mark to the support provider. . 7. The support contact method according to any one of claims 1 to 6, wherein registration of the support provider in the support provider database is received via a communication network. 8. A communication network in which an assistance provider database in which communication destination information of an assistance provider and a profile including available assistance are registered, and a notification of a request from a portable terminal and information on a transmission position of the portable terminal are transmitted to a communication network. Receiving means for receiving via the support, helping provider extracting means for extracting from the supporting provider database a supporting provider matching the contents of the request received by the supporting receiving means, and transmission of the portable terminal received by the supporting receiving means A requesting position information generating means for generating position information of the requester based on the position information; and a position information of the requester generated by the requesting position information generating means at a communication destination of the aid provider extracted by the aid provider extracting means. And a support destination notifying means for notifying the user via a communication network. 9. An assistance provider database in which communication destination information of an assistance provider is registered in accordance with a type of assistance, and a notification of a request from the portable terminal and information on a transmission position of the portable terminal are transmitted to a communication network. Receiving means for receiving via the support, helping provider extracting means for extracting from the supporting provider database a supporting provider matching the contents of the request received by the supporting receiving means, and transmission of the portable terminal received by the supporting receiving means A requesting position information generating means for generating position information of the requester based on the position information; and a position information of the requester generated by the requesting position information generating means at a communication destination of the aid provider extracted by the aid provider extracting means. And a support destination notifying means for notifying the user via a communication network. 10. A request reception completion notification means for notifying a requester that notification to the support provider has been completed.
Or the support contact system according to 9. 11. The support contact system according to claim 8, wherein the notification to the support provider is made to the portable terminal of the support provider. 12. The support contact system according to any one of claims 8 to 11, wherein the notification to the support provider is made by e-mail. 13. The support position information generating means is configured to generate a map indicating the transmission position of the mobile terminal of the requester by a mark, and the support destination notifying means transmits the map to the support provider. 13. The support communication system according to claim 12, wherein the system is configured to: 14. A request according to any one of claims 8 to 13, further comprising a receiving / registering means configured to receive the registration of the assistance provider in the assistance provider database via the communication network. Contact system. 15. A request receiving process for receiving, via a communication network, a notification of a request from a portable terminal and information on a transmission position of the portable terminal when executed by a computer, and contents of the request received in the request receiving process. Assistance provider extraction processing for extracting an assistance provider conforming to the above from the assistance provider database, and request position information generation for generating position information of the requester based on the transmission position information of the portable terminal received in the request reception processing A computer that executes a process and a support destination notification process of notifying, via a communication network, the position information of the requester generated in the request position information generation process to the communication destination of the support provider extracted by the support provider extraction process. A computer-readable information recording medium in which a program is stored.