JP2001290916A - Business diagnosis system and its program recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To quickly cope with individual consultation of a user to provide a business diagnosis certificate mainly consists of documents, where concrete remedies of management are entered in accordance with consultation contents, as his personal materials, to enable the user to obtain a diagnosis result of high reliability at a low price in real time, and to enable the user to utilize concrete remedies of management as the diagnosis result for radical reforming of business or development of competitive power as they are. SOLUTION: When business consultation is requested from a consulting client terminal 2, a server computer 1 transmits question contents of plural items to the request source; and when an answer document where answers to individual items of this question are described is transmitted from the user in response to this transmission, the server computer 1 performs business diagnosis on the basis of entered contents of this answer document. Document information to propose concrete remedies of management is extracted in accordance with this diagnosis result, and the business diagnosis certificate is generated based on this document information and is transmitted to the consulting client terminal 2.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a business diagnosis system in which a business diagnosis device for performing a business diagnosis process and a user terminal device of a user who uses the business diagnosis are connected to a network, and a program recording medium therefor.

[0002]

2. Description of the Related Art Conventionally, there has been known a computer device which provides a computer diagnostic service by utilizing a database which has been input and created in advance. By the way, if a business diagnosis for diagnosing the business situation of a company is performed by a general method called computer diagnosis, the cost burden can be reduced and the diagnosis result can be obtained immediately, Simply presenting the evaluation points and good or bad comments as a uniform and universal evaluation result does not take into account the consultant's corporate characteristics. Therefore, it lacks the concreteness of what improvement measures should be taken, and it is inevitably of low utility value. Therefore, when diagnosing the business situation of a company, consult with a consultant of an expert and request a systematic diagnosis not only for financial management but also for overall business activities such as marketing, organization management, R & D, product management, etc. The consultants receive appropriate recommendations from the consultant, taking into account the type and size of the company consulted, the market environment, etc., revitalize a rigid management structure, strengthen competitiveness, reform the organization, and improve profits. We are pursuing. In this case, it is a matter of course that the business management diagnosis of the company is required to make appropriate judgments corresponding to the rapidly changing business environment, based on the trusting relationship between the consultant and the consultant. And a large-scale management diagnosis was needed.

[0003]

However, conducting a large-scale management diagnosis on a regular basis requires a large amount of consultant fees, and is a heavy burden on small-scale companies with unstable financial resources. Aside from frequently requesting a basic diagnosis, if the number of requests is low,
In some cases, the consultant had to start over with a systematic diagnosis of the entire company's activities from the beginning, could not cope with the rapidly changing business environment, and could not obtain appropriate diagnosis results.

An object of the first invention is to provide an individual consultation from a user terminal device in a system environment in which a business diagnosis device for performing a business diagnosis process and a user terminal device of a user who uses the business diagnosis are connected to a network. To provide a user-specific management certificate, which describes specific management improvement measures in accordance with the content of the consultation, as a document unique to the user. It is an object of the present invention to provide a management diagnosis system that can obtain highly susceptible diagnosis results in real time and can use concrete management improvement measures as the diagnosis results as they are to improve the management constitution and strengthen competitiveness. The subject of the second invention is:
In a system environment in which a management diagnosis device installed on the service provider side that provides management diagnosis services and each user terminal device on the user side that uses management diagnosis are connected to a network, users who do not understand improvement items are On the other hand, the improvement item can be found from the comprehensive diagnosis, the improvement for the improvement item can be presented, and for a user who knows the improvement item, the user can select the item and select the improvement item. To be able to present improvements to the situation. A third object of the present invention is to provide a management diagnosis device installed on a service provider that provides a management diagnosis service, user terminal devices on the user side that uses the management diagnosis, and a professional consultant that is in charge of the management diagnosis. When a consultant considers the contents of a consultation in a system environment in which each of the terminal devices in charge are connected to a network, appropriate information utilizing the user-specific information following the management diagnosis by the management diagnosis device is used. It is to be able to expect a good individual consultation. A fourth object of the present invention is to provide a management diagnosis device installed on a service provider side that provides a management diagnosis service, user terminals on the user side that uses the management diagnosis, and a professional consultant that is in charge of the management diagnosis. In a system environment where each person's terminal device installed in the network is connected to the network, the appropriate consultant can be selected promptly after the management diagnosis by the management diagnosis device and the appropriate consultant can be quickly responded to. Is to do so.

[0005] The means of the present invention are as follows. The invention according to claim 1 (first invention) is a management diagnosis system in which a management diagnosis device that performs a management diagnosis process and a user terminal device on the user side that uses the management diagnosis are connected to a network. The management diagnosis device, when a request for management consultation is received from the user terminal device, a first transmission unit that transmits the content of the question for a plurality of items to the requestor, and the first transmission unit that is transmitted from the user terminal device. Diagnosis processing means for analyzing the contents of answers to the questions for each item and conducting a business diagnosis, and extracting document information for proposing specific business improvement according to the diagnosis result, and the diagnosis processing means extracted by the diagnosis processing means A medical certificate creating means for creating a management certificate based on the document information of the improvement proposal; and a second transmitting means for sending the management certificate created by the diagnostic certificate creating device to the user terminal device. Things. Another object of the present invention is to provide a recording medium in which a program code for causing a computer to execute each of the above-described functions is recorded. Further, the present invention provides a transmission medium for transmitting a program code for causing a computer to execute each of the above-described steps.

The present invention may be as follows. (1) The document information is systematically fragmented in advance and is a fixed sentence of a content for proposing specific management improvement associated with the diagnosis result of the management diagnosis. The evaluation points are obtained in accordance with the result of the analysis of the contents, and a plurality of fixed sentences corresponding to the evaluation points are extracted from various fixed sentences of contents that propose specific management improvement. (2) When a user requests a management consultation, a general diagnosis question content describing a standard question content is transmitted to a request source, and based on a response content to the general diagnosis question content. A business diagnosis is performed, and a general diagnosis processing unit is provided for creating an evaluation advice book that evaluates the outline of the business status according to the diagnosis result and transmitting the evaluation advice book to the request source, and there is a request for business consultation from the user terminal device. At this time, under the condition that the user is a registered member user, a management certificate describing the specific management improvement proposal is created and transmitted to the user terminal device. (3) When the user terminal device requests a detailed management consultation for a desired genre among the genres classified by genre, the first transmitting means:
The genre-specific question contents for management diagnosis prepared in advance corresponding to the genre are transmitted to the request source, and the diagnosis processing means analyzes the answer contents from the user terminal device and the analysis result. Based on the genre, the diagnosis processing means, when the management diagnosis is performed by genre, specifies the low-priority priority items based on the diagnosis results, the management diagnosis created by the genre Along with the certificate, a list of the priority task items is transmitted to the user terminal device. In this case, when the priority assignment item transmitted together with the genre-specific management certificate is selected and designated by the user, the management support content classified in advance corresponding to the designated item among the management support contents classified in advance by the assignment item Content extraction means for extracting support content is provided, and the management support content extracted by the content extraction means is transmitted to the user terminal device.
Therefore, according to the first aspect of the present invention, an individual consultation from the user terminal device is promptly dealt with, and a document-based management certificate describing specific management improvement measures according to the content of the consultation is provided by the user. It can be provided as original data, and users can obtain highly reliable diagnosis results in real time at low cost. Can be used to strengthen power.

[0007] The invention according to claim 6 (second invention) is as follows.
A management diagnosis system in which a management diagnosis device performing a management diagnosis process and a user terminal device of a user using the management diagnosis are connected to a network, wherein the management diagnosis device receives a request for a management consultation from the user terminal device. A menu transmission unit for transmitting a selection menu including a comprehensive diagnosis menu item for performing a standard management diagnosis comprehensively and a task-specific menu item for making a specific proposal for each task, and When the diagnosis menu item is selected, an improvement proposal that needs improvement is extracted based on the answer from the user to the management diagnosis question, and the extracted improvement proposal item is transmitted to the user terminal device. If the task-specific menu item is selected, an item presenting means for transmitting a plurality of task-specific improvement proposal items to the user terminal device; When the improvement proposal item transmitted and presented to the user is arbitrarily selected, the management support content of the classification corresponding to the selected item is extracted from the management support content classified in advance by item and transmitted to the user terminal device. And a content presenting means for transmitting. Another object of the present invention is to provide a recording medium in which a program code for causing a computer to execute each of the above-described functions is recorded. Therefore, for the user who does not know the improvement item, the improvement item can be found from the comprehensive diagnosis, and the improvement for the improvement item can be presented. For the user who knows the improvement item, the user By selecting an item, an improvement for the improved item can be presented.

[0008] The invention described in claim 7 (third invention) is:
A management diagnosis device for performing a management diagnosis process, each user terminal device on the user side that uses the management diagnosis, and each staff terminal device that is installed on the side of a specialized consultant who is in charge of the management diagnosis are network-connected. In the management diagnosis system, the management diagnosis device, when there is a request for management consultation from the user terminal device, a first transmission means for transmitting the content of questions for a plurality of items to the request source, from the user terminal device A management diagnosis processing means for performing a business diagnosis based on the answer to the question that has been transmitted and transmitting the diagnosis result to the user terminal device; and A second transmitting means for transmitting the contents of the consultation together with the contents of the answer to a terminal device corresponding to the consultant. Another object of the present invention is to provide a recording medium in which a program code for causing a computer to execute each of the above-described functions is recorded. Further, the present invention provides a transmission medium for transmitting a program code for causing a computer to execute each of the above-described steps.

According to the present invention, there is provided a storage means for storing, in addition to user information indicating the characteristics of a member user, past answers to the user for each user, the second transmission means comprises a selected consultant The contents of the consultation this time may be transmitted to the corresponding terminal device together with the contents of the storage means corresponding to the user. Therefore, in the invention described in claim 7, when the consultant examines the contents of the consultation, it is possible to expect an appropriate individual consultation utilizing the information for each user following the management diagnosis by the management diagnosis device.

[0010] The invention described in claim 8 (fourth invention) is:
A management diagnosis device for performing a management diagnosis process, each user terminal device on the user side that uses the management diagnosis, and each staff terminal device that is installed on the side of a specialized consultant who is in charge of the management diagnosis are network-connected. In the management diagnosis system, the management diagnosis device is a management diagnosis consultant for each item in charge, the person management means to manage the person in charge, when there is a request for management consultation from the user terminal device, The second step is to send the question contents for multiple items to the requestor.
(1) transmission means, management diagnosis processing means for performing a business diagnosis based on the contents of the answer to the question transmitted from the user terminal device, and transmitting the diagnosis result to the user; When there is a consultation request by a consultant, a person selecting means for selecting a consultant person who meets the consultation contents, and a second transmission for transmitting the consultation contents together with the answer contents to a terminal device corresponding to the consultant person Means. Another object of the present invention is to provide a recording medium in which a program code for causing a computer to execute each of the above-described functions is recorded.

According to the present invention, there is provided a storage means for storing, in addition to the user information indicating the characteristics of the member user, past answers to the user for each user, the second transmitting means includes a selected consultant The contents of the consultation this time may be transmitted to the corresponding terminal device together with the contents of the storage means corresponding to the user. Therefore, in the invention according to claim 8, by selecting an appropriate specialized consultant following the management diagnosis by the management diagnosis device, it is possible to promptly respond to a management consultation by a suitable person.

[0012]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to FIGS. FIG. 1 is a block diagram showing the overall configuration of the management diagnosis system according to this embodiment. This business diagnostic system is a paid service business that conducts business diagnostics for a fee, excluding some, by computer diagnosis of the business condition of a company. This is to build a wide-area communication system that has realized various service businesses. The management diagnosis system includes a management diagnosis device (server computer) 1 installed on the service provider side, each user terminal device (consultant client terminal) 2 on the company side that uses the management diagnosis, and a management diagnosis device. The system environment is such that each terminal device (specialized consultant terminal) 3 installed on the side of the specialized consultant in charge of is connected via the Internet. Here, each company that uses the management diagnosis service contracts with the service provider to register as a member, and the service provider contracts with a specialized consultant to register and introduce the consultant. In the meantime, a business diagnosis service that proposes concrete management improvement measures is provided for a fee, but as an initial service for non-members, to encourage the participation of new companies,
Comprehensive overview diagnosis is performed free of charge.

The server computer 1 promptly responds to an individual consultation from a company, and refers to various databases in response to the consultation request, thereby generating a document-based management certificate describing specific management improvement measures. It is created and sent to the consultant. In this case, the accuracy of the management diagnosis is
In addition to the core diagnostic logic, it depends on the amount and contents of information in the database, so it collects and manages not only financial management but also systematic information on all corporate activities such as marketing, organization management, product management, etc. At the same time, we regularly execute information editing processing to modify, add, and delete the database according to changes in the business environment, and always build an information environment that is fresh and matches the turbulent business environment. In addition, various diagnostic logics are revised if necessary.

In this embodiment, the server computer 1 has a database DB2 for company information and a database DB3 for consulting cases in addition to a basic database DB1 for management diagnosis. I have. Here, the basic database DB1 for management diagnosis stores and manages information having the contents shown in FIG. 2, and details thereof will be described later.
In addition to storing and managing various question sheets that are sent to the consultant via the Internet, document information as fixed sentences that are systematically divided in advance, and format information for creating medical certificates, etc. The system is configured to store and manage detailed and specific management support contents for presenting materials to a consultant and specialized consultant information for introducing a specialized consultant in response to a request from the consultant.

That is, a basic database for business diagnosis DB
1 are listed in the database DB1.
Is a home top page TP disclosed at the time of access from a corporate user who is a consultant, a comprehensive diagnosis check sheet S1 (see FIG. 10) describing standard questions, and a member registration presented when a non-member user joins. Sheet S2,
A genre management improvement hearing sheet S3 (see FIG. 13) describing detailed questions by genre such as "manager", "R &D", and "management environment", and a simple consulting sheet S4 presented at the time of request for introduction of a specialized consultant
(See FIG. 17). Further, the database DB1 includes a document management table MT (refer to FIG. 11) for preparing a medical certificate used when preparing various medical certificates, an answer format file group FM, and an answer document file group T
K, an item-specific management support content group CF classified by item in order to present materials for management support, and an item-specific consultant registration table CT for professional consultant registration are stored and managed. . In addition,
The answer document file group TK stores document information arranged as a diagnosis answer in various medical certificates, and stores a document management table MT.
Stores management information for calling up the corresponding document information from the answer document file group TK in accordance with the diagnosis result, and the answer format file group FM stores the format formats of various diagnostic certificates. In addition, management support content CF
Is a document-based content that specifically describes general management measures, and is added or modified in response to market changes or the like.

The database DB2 for company information stores "company name", "mail address", "consultant name", "member number", etc. as basic information for each member user, and also stores "business type" , "Scale", "region", and other characteristic information indicating company characteristics, and consultation history information (all past response contents) are stored and stored. The details will be described later (see FIG. 18). Database DB3 for consulting cases
Collects and manages past consultant cases.
For example, if the above-described information editing process is executed by periodically checking the contents, the information can be used to construct information that is fresh and matches the business environment.

FIG. 3 conceptually shows the flow of the entire processing in the server computer 1. Here, the home top page TP disclosed at the time of access from the corporate user includes general information for guiding the management diagnosis service, as well as items of the selection menu, “company health checkup” and “proposal for improvement by issue”. Contains. The menu item “Company Health Checkup” is a menu item of a comprehensive company diagnosis that performs a comprehensive standard management diagnosis for each field, for example, for general companies and medical businesses. Are for business management, medical business management,
This is a menu item for each issue that proposes improvement by narrowing down specific issues (for example, human resources, management / general affairs, managers, etc.) for each field for venture companies, etc. Corporate users select any menu item It is possible. That is, in this embodiment, it is possible to cope with both corporate users who have a vague sense of crisis throughout their management activities and corporate users who have a sense of crisis (specific troubles) only for specific issues. Menu item of "company health checkup" is a menu corresponding to a user who has a vague sense of crisis, and a menu item of "proposal for improvement by issue" is a user item having a specific problem. It is a corresponding menu.

The outline of the processing when the menu item "company health checkup" is selected is shown in Fig. 1 to Fig. 3, and the processing flow basically follows the order.
That is, a comprehensive questionnaire check sheet S1, which is a standard questionnaire, is sent, a one-point advice slip is created and sent as a medical certificate that evaluates the outline of the business situation according to the contents of the answer, and the genre specified by the user is handled. Hearing sheet S for management improvement by genre which is a detailed questionnaire
3, sending and preparing a management improvement prescription sheet as a medical certificate that proposes specific improvements according to the contents of the answer, creating and sending a prescription proposal sheet for each priority issue, management corresponding to the priority issue items specified by the user Extraction and sending of support content and simple consulting by specialized consultants are possible. The outline of the processing when the menu item “Proposal for improvement by task” is selected is such that extraction and transmission of management support content corresponding to the task item specified by the user and simple consulting can be executed. In this case, the computer diagnosis can also be received by selecting the menu item “company health checkup”.

FIG. 4 is a block diagram showing a basic configuration of the server computer 1. The CPU 11 is a central processing unit that controls the overall operation of the server computer 1 according to an operating system and various application software in the storage device 2. Storage device 1
Reference numeral 2 includes a recording medium 13 storing the above-described various databases and the like, in addition to an operating system and various application software, and including a magnetic, optical, semiconductor memory, and the like, and a drive system thereof. The recording medium 13 is a fixed medium such as a hard disk or a portable medium such as a CD-ROM, a floppy desk, a RAM card, and a magnetic card which can be detachably mounted. The programs and data in the recording medium 13 are loaded into a RAM (for example, a static RAM) 14 under the control of the CPU 1 as necessary,
The data in 14 is saved on the recording medium 13. Furthermore,
The recording medium may be provided on an external device such as a server, and the CPU 11 may directly access and use the program / data in the recording medium via a transmission medium.

The CPU 11 can also take in a part or all of the data stored in the recording medium 13 from another device via a transmission medium, and newly or additionally register the data in the recording medium 13. That is, the transmission control unit 15 receives programs / data transmitted from other devices constituting the computer communication system via a wired transmission line such as a communication line or a cable or a wireless transmission line such as radio waves, microwaves or infrared rays. Then, it can be installed in the recording medium 13. In addition, program /
The data may be stored and managed on the external device side such as a server, and the CPU 11 can directly access and use the program / data on the external device side via a transmission medium. On the other hand, the CPU 11 has its input / output peripheral devices such as a transmission control unit 15, an input unit 16, and a display unit 1.
7 are connected via a bus line, and the CPU 11 controls their operations according to an input / output program. The transmission control unit 15 is, for example, a communication interface including a communication modem, an infrared module, an antenna, and the like. The input unit 16 is an operation unit that constitutes a pointing device such as a keyboard, a touch panel, a mouse, or a touch input pen, and inputs character string data and various commands.

Next, the operation of the server computer 1 in this embodiment will be described with reference to the flowcharts shown in FIGS. Here, a program for realizing each function described in these flowcharts is:
Recording medium 13 in the form of readable program code
The CPU 11 sequentially executes the operation according to the program code. Further, the CPU 11 can also sequentially execute an operation according to the above-described program code transmitted via the transmission medium. That is, an operation unique to this embodiment can be executed using a program / data externally supplied via a transmission medium in addition to a recording medium.

FIGS. 5 to 7 are flowcharts showing a management diagnosis process started when the server computer 1 accesses a company diagnosis homepage. FIGS. 8 and 9 are time charts showing, in chronological order, operation states when information is exchanged between the server computer 1, the consultant client terminal 2, and the professional consultant terminal 3 via the Internet. Yes,
Hereinafter, this management diagnosis processing will be described with reference to FIGS. Here, FIG. 8 shows the exchange of information between the server computer 1 and the consultant client terminal 2, and FIG. 9 shows the exchange between the above-mentioned two parties and the special consultant terminal 3. 3 shows the exchange of information among the three parties.

First, when a company diagnosis homepage is accessed from any of the consultant client terminals 2, the server computer 1 transmits its top page TP (step A1). Now, it is assumed that a menu item “company health checkup” in the home top page TP is selected from a user who has a vague sense of crisis, and a comprehensive company checkup is requested. A series of flows indicated by A in FIG. 8 is a case where a non-member user requests a comprehensive corporate diagnosis,
Hereinafter, description will be given along the flow. First, when the user requests the enterprise comprehensive diagnosis from the user (step A2), the server computer 1 sends a comprehensive diagnosis check sheet S1 in which questions for the comprehensive diagnosis prepared in advance are described to the consultant who made the request. The message is transmitted to the client terminal 2 (step A3). This comprehensive diagnosis check sheet is a list associating standard question items categorized by genre in all business activities with item answer columns as shown in FIG. 10, and in this case, eight types of genres,
In other words, "management", "organization", "management information management"
It is configured to describe five questions for each of "financial management", "financial index", "business environment", "R &D", and "marketing". The answer column of each item employs a description format in which the current state according to the content of the question is classified into three stages and marked.

Upon receiving the contents of the response to the comprehensive diagnosis check sheet (step A4), the server computer 1 analyzes the contents of the response and performs a diagnosis determination process of making a diagnosis determination for each genre (step A5). That is, the contents of the answer corresponding to each item for each genre are scored, the scores are totaled for each genre, the total score is determined as an evaluation score for each genre, and the document management table MT is accessed based on the evaluation score for each genre. . The document management table MT manages the answer document file group TK, and FIG. 11 shows the configuration. The document management table MT includes a “document” for calling document information from the answer document file group TK that is systematically divided in advance.
No. "is generated. That is, in order to create a one-point advice slip as a medical certificate for the comprehensive diagnosis check sheet, the document management table MT stores various types of document management information corresponding to the genre as the document management information corresponding to the advice slip. The "Document No." for calling the document information is stored, and the "Document N" for calling the document information as a total evaluation for the entire evaluation points is stored.
o. "is stored.

Based on the "document No." generated for each genre by the document management table MT, the corresponding document information is called from the answer document file group TK, and the document information as the general comment is called. And
A format format corresponding to the advice form is called from the answer format file group FM, and various types of document information are allocated and arranged in this format, thereby creating a one-point advice form (step A6). The content of the advice slip created in this way is obtained by evaluating the outline of the overall management activity, and is transmitted to the requesting client client terminal 2 (step A7).

FIG. 12 shows an example of the one-point advice slip, in which document information corresponding to the diagnosis result is allocated and arranged for each genre, and document information as a total rating is allocated and allocated. In other words, the advice vote has a configuration in which a genre advice section arranged in descending order of importance, a general advice section, and finally a total evaluation advice section are arranged. In addition to (10-level evaluation), five-level evaluation levels "A (excellent constitution)", "B (good level)", "C (thorough management)", "D (alarm issuance)", "E (fundamental reform)" )), An evaluation level corresponding to the evaluation point is also added.

Then, after transmitting the one-point advice slip to the consultant, it is checked whether or not the consultant has requested a detailed management improvement proposal (step A8). If the consultant has made a detailed management improvement proposal request, the member number request is transmitted (step A9), and if the member number is transmitted in response to the request (step A9).
10) On condition that the member is a legitimate member, the process proceeds to step A14 in FIG. 6. If the member number is not transmitted, it is determined that the request is from a non-member user, and the member registration sheet S2 is displayed. The message is transmitted to the user (step A11). The member registration sheet S2 is a questionnaire for asking "company name", "e-mail address", "consultant name", and other company characteristics such as "industry type", "scale", and "region". When an answer in which necessary items are entered for each question on the registration sheet S2 is returned, the answer is registered and stored in the company information database DB2 (step A12), and a new one is entered. A member number is generated and transmitted to the user (step A13).

After the procedure of the new subscription has been performed in this way, the process proceeds to step A14 in FIG. Here, a process of registering and saving the contents of the answer to the question of the comprehensive corporate diagnosis for each member in the database DB2 for corporate information is performed.
Then, it waits for the selection of a genre. If a desired genre is selected and designated from among the genres listed in the advice form by the consultant, the genre is received (step A15), and the genre is received. The corresponding management improvement interview sheet S3 is called and transmitted to the consultant (step A16). The management improvement hearing sheet is a list form in which question items for asking the management status of the genre in many branches in detail are associated with the item answer columns. FIG. 13 exemplifies a management improvement hearing sheet whose genre is “manager”. In this case, three-level answers to the 25 detailed questions are described in a marking format. When a reply to the hearing sheet is returned, the reply is received (step A17), and the contents of the reply are registered and stored for each member in the company information database DB2 (step A1).
8).

Then, the contents of the response to the management improvement interview sheet are analyzed for each item, and a diagnosis determination process is performed according to the analysis result (step A19). That is, the answer content of each item is scored, and the scores for each item are totaled, or the scores of the related items are totaled, so that the evaluation score is obtained for each analysis item described later. Then, a prescription sheet for management improvement is created by referring to the document management table MT based on the evaluation points for each analysis item (step A20). That is, FIG.
1 is generated, a corresponding “document No.” is generated based on the evaluation score for each analysis item with reference to the contents of the document management table MT corresponding to the prescription sheet shown in FIG.
In addition to extracting corresponding document information from, document information as a general comment is extracted. Then, a format format corresponding to the prescription sheet is called from the answer format file group FM, and each piece of document information is assigned to this format and arranged to create a prescription sheet.

FIG. 14 illustrates a prescription sheet for management improvement created based on the management improvement hearing sheet, in the case where the diagnosis genre is “manager”. In this example, the qualities of “manager” are classified into ten categories, and these ten categories are the above-mentioned analysis items. This manager's prescription sheet contains the analysis items "Mental and physical strength", "Planning and expression", "Decision"-"Human attractiveness", and the item names and specific management improvement as a diagnosis result. Are arranged correspondingly, and a rank obtained by evaluating the diagnosis result in three stages for each analysis item is arranged, and further, document information as a general comment is arranged. In addition to such a management improvement prescription sheet, items that need special improvement are selected as priority issues, and a priority issue-specific prescription proposal sheet is created (step A21).
In other words, a prescription proposal sheet for each priority task is created based on the evaluation points for each analysis item, with the items having low evaluation points as priority tasks, the details of which will be described later.

This priority assignment-specific prescription proposal sheet is for making a more specific improvement proposal than the management improvement prescription sheet described above. FIG. 15 illustrates a case where “mental and physical strength” is selected as the priority assignment. I have. This priority problem-specific prescription proposal sheet has the contents of the item described in the management improvement prescription sheet described above, and also has document contents for more specifically proposing the problem and countermeasure. Even in this case,
Document management table M for prescription proposal sheets by priority issues
With reference to the contents of T, “Documents”
No. "is generated, the corresponding document information is extracted from the answer document file group TK, the format format corresponding to the prescription sheet is called from the answer format file group FM, and each document information is allocated to this format. Created by

Next, a link judgment table is created based on the contents of the answer to the management improvement interview sheet (step A2).
2). FIG. 16 shows a specific example when a link determination table is created. In other words, FIG. 16A shows a score table obtained by converting the contents of the interview sheet shown in FIG. 13 into points, and FIG. 16B shows the contents of the link reference table referred to when creating the link determination table. (C) shows a link determination table created based on the score table of the answer contents and the link reference table. The link criteria table is
In response to the “Question No.” in the interview sheet, the improvement proposal items “Business Succession”, “Small Private Placement Bonds”, “Money Plan”,
The weight score is stored for each of "life insurance" and "health law", and the link judgment table stores the "link score" calculated for each improvement proposal item corresponding to "question No." of the hearing sheet. Configuration. here,
The “link score” is calculated by multiplying each answer score by a weight score for each improvement proposal item. Then, a "total score" is calculated by summing the link scores of each question for each improvement proposal item.

Then, the "total point" in the generated link determination table is compared with the "link reference value" defined for each improvement proposal item in the link reference table, and the "total point" is set to the "link reference value". The following improvement proposal items are extracted as priority assignment items (step A23). In this case, in the example of FIG. 16, two items of “small private placement bond” and “money plan” are extracted. Then, the link tag of the extracted priority assignment item is added to the “effective information field” of the prescription proposal sheet for each priority assignment (step A24). Like the prescription proposal sheet by priority issues shown in FIG. 15, this proposal sheet includes:
A description of the extracted priority task item is described, and the link tag is also specified. The item link tag is linked to the management support content group CF by item. When this link tag is selected and designated, the management support content linked to the item is called. The management support content group CF for each item stores and manages effective materials for management support corresponding to each item such as “lifetime design of asset management”, “strategic management”, “measures for business succession” and the like. The document-based management support content, which specifically describes general management measures, can be called up by specifying the item link tag and provided to the consultant. The management improvement prescription sheet and priority task-specific prescription proposal sheet created in this way are transmitted to the request source (step A25).

On the other hand, when a menu item for each task for which a specific improvement proposal is made is selected from the menu items included in the home top page TP, that is, only the specific task has a sense of danger. When there is a diagnosis request from a corporate user, information is exchanged in a procedure as shown in FIG. 7B. That is, the server computer 1
Transmits a membership number request to the user (step A2).
7) If the member number is transmitted in response (step A28), the process proceeds to step A32 on condition that the member is a legitimate member, but if the member number is not transmitted, It is determined that the request is from a non-member user, and the member registration sheet S2 is transmitted to the consultant (step A29).

When a reply is sent in which necessary information is entered in the registration form, the registered contents are registered and stored in the company information database DB2 (step A30) and a member number is generated. And sends it to the user (step A31). Next, the process proceeds to step A32, where the proposal item list for each task is transmitted. Although the illustration of the proposal item list by issue is omitted, it is a list in which item names such as “business succession”, “money plan”, and “life insurance” are described, and the user is asked which item to consult. It is a menu list for making a selection.

Next, the process proceeds to step A26. In this case, an arbitrary proposal item is selected from the respective improvement proposal items in the above-mentioned priority problem-specific prescription proposal sheet or from the above-mentioned problem-specific proposal item list. When selected and designated by the consultant, the selected priority assignment item is received. Then, information is exchanged according to the procedure of FIG. That is, when the priority assignment item is received, the process proceeds to step A33 in FIG. 7, and the management support content group CF for each item is searched based on the priority assignment item, and the management support content corresponding to the item is extracted. Is arranged in a predetermined format and transmitted to the consultant, and provided as effective data for management support.

After providing the management support contents, if a consultation request is received from the user by a specialized consultant (step A34), a consultation sheet S4 for simple consultation is transmitted, and the contents of the consultation according to the request are transmitted. Upon receipt (Step A35), a consultation number is generated (Step A36), and the consultation number is stored for each member in the corporate information database DB2 (Step A).
37). FIG. 17 shows an example of a consultation sheet S4 for a simple consultation. The consultation sheet S4 has an item description field for describing necessary items according to a certain format, and a pasting field for pasting consultation contents in a free format. Configuration.

Here, the company information database DB2 will be described. FIG. 18 shows the contents of the company information database DB2, in which member information is stored in a one-member-one-file format. This member-specific file contains "member number", "member company data" indicating the characteristics of the member company, "answer content" of the first and second comprehensive diagnosis and its "date", first and second time. "Hearing response contents" and its "Date", and "Improvement items", "Consultation number", "Consultant" and their "Consultation contents"
It is configured to save "answer contents". The characteristic data for each member company in the company information database DB2 can be freely rewritten at any time according to the change. In addition, all past answers may be stored and managed as comprehensive diagnosis answer contents and hearing answer contents, and all diagnostic results for the answers may be stored and managed. In other words, the member-specific file stores and manages the unique information for each user.

Next, the consultant registration table CT for each item is searched based on the improvement items to select a specialized consultant (step A38), and the present consultation number is transmitted to the specialized consultant by mail (step A39). . Thereafter, when an e-mail with a consultation number is received from the consultant (step A40),
The mail sender determines whether the consultant is a legitimate consultant corresponding to the current consultation number (step A41). That is, it is determined whether or not the consultant's consent has been obtained from the consultant who requested the consultation.

Here, when the consent is obtained from the selected specialist consultant, the company information database DB
The contents of No. 2, that is, the "consultation contents" of this time, the "characteristic data of the member company", the "contents of the comprehensive diagnosis response", and the "contents of the hearing response" are mailed to the specialized consultant (step A42). Thereafter, upon receiving a consultant response e-mail from the consultant (step A43), the e-mail response is stored as a consultation history in a file for each member (step A44), and the response is e-mailed to the consultant (step A44). Step A45).

If there is a reconsultation from the member user, the contents of the consultation are received by e-mail (step A46),
The content of the reconsultation is sent to the specialized consultant by e-mail (step A47). Thereafter, upon receiving a reply from the consultant (step A48), the mail reply content is saved in a file for each member (step A49).
Email the response to the consultant (Step A5)
0). Hereinafter, the above operation is repeated until the consultation end is instructed by the user (step A51).

As described above, in this embodiment,
When a user requests a business consultation, the contents of the questions for a plurality of items are transmitted to the requester, and in response to this, the user is sent an answer sheet describing the answer to the questions for each item. When it comes, a management diagnosis is performed based on the description contents of this answer sheet, and document information for proposing specific management improvement is extracted based on the diagnosis result, and management is performed based on the document information. Since the medical certificate is created and transmitted to the user, the server computer 1
Can promptly respond to an individual consultation from a user and provide a document-based management diagnosis report describing specific management improvement measures based on the diagnosis result as a material unique to the user.

Therefore, it is possible to obtain a reliable diagnosis result in real time at a low cost for the user, and for a small company with unstable finance or a venture company with unstable management system, It can be expected to be used as a simple and familiar diagnostic service, and will be extremely useful. In particular, the management improvement prescription sheet is not a statement that simply presents evaluation points or describes the quality of good or bad, but is a medical certificate in which specific improvement proposals made mainly by documents are formatted, and provides diagnostic results that are easy for users to understand. It is only necessary to improve the management constitution as described in the specific improvement proposal, and a high-value medical certificate can be quickly obtained.

In addition, when a user requests a management consultation, a comprehensive diagnosis check sheet S1 is transmitted to the request source, and when a response sheet describing the response is transmitted, the description contents are described. When a management diagnosis is made based on the diagnosis result, an advice slip is created and transmitted to the requester, and when a request for proposal of detailed management improvement measures for each genre is received from the user who has confirmed the advice slip, On the condition that the user is a member user, the genre-based management improvement hearing sheet S3 is transmitted to the requester, and when the answer to the question is transmitted, a management improvement prescription sheet is created and Since it is sent to users, corporate users who have a vague sense of crisis in their overall management activities can find improvement items through comprehensive diagnosis. In addition to the item, if the request for proposal of detailed management improvement measures in the genre, it is possible to obtain specific suggestions for improvement. In this case, the non-member user first receives a comprehensive diagnosis of the free service, finds an improvement item, registers the member, and uses the paid improvement proposal diagnosis. In addition, by performing a comprehensive diagnosis of free services for non-member users, membership can be promoted.

When a management diagnosis is made for each genre, priority item items with low evaluations are specified based on the diagnosis results, and together with a management improvement interview sheet S3 for each genre, the priority problem items are listed with the priority problem items listed. Since I made a prescription proposal sheet and sent it to the user,
The user can easily confirm where the weak item is, and can use the remedy as it is. In this case, since the link tag is added to the priority assignment item, the user can obtain the management support content linked to the item simply by selecting this item link tag, and the effective management support content can be obtained. It can be used as a simple material.

When the user selects the comprehensive diagnosis menu item, an improvement proposal requiring improvement is extracted and transmitted to the user based on the contents of the answer to the management diagnosis question, and the problem-specific menu item is displayed. When selected, a plurality of task-specific improvement proposal items are transmitted to the user, and when the user selects an improvement proposal item arbitrarily, management support content corresponding to the selected item is extracted and transmitted. Therefore, for users who do not know the items to be improved, the items to be improved can be found from the comprehensive diagnosis,
The improvement to the improvement item can be presented, and for the user who knows the improvement item, the user can present the improvement to the improvement item by selecting the item. Will be able to immediately obtain effective materials for business support.

Further, when a consultation request is made from a user by a professional consultant, the specific information of the user (response contents of management diagnosis, user characteristic data, etc.) together with the consultation contents is sent to the terminal device 3 corresponding to the consultant. Since the consultant considers the contents of the consultation, it is possible to refer to the specific information of the user, and not only general answers, but also more appropriate responses tailored to the user Becomes possible. In addition, management diagnosis consultants are registered and managed for each specialized item,
When a consultation request from a professional consultant is received from a user who has received a computer diagnosis result, a consultant responsible for the consultation content is selected, so that an appropriate professional consultant is selected following computer diagnosis. It is possible to quickly shift to consultation by the appropriate person.

The management diagnosis system is not limited to the above-described embodiment, but can be modified as follows. That is, the management diagnosis system according to the above-described embodiment is an example of a diagnosis system for a company, but may be a management diagnosis system including a store, a doctor's office, a learning school, a private business, and the like. In addition, since the management diagnosis system of the above-described embodiment is a paid service business that performs management diagnosis for a fee except for a part (comprehensive diagnosis), a diagnosis fee charged according to the contents of the diagnosis is automatically calculated. In this case, an invoice may be created, and the mail may be sent directly to the company user. In addition, when a diagnosis request is received from a specialized consultant, the consultant fee may be automatically calculated to create an invoice or payment form, and may be directly transmitted to a company user or a consultant in charge by e-mail. In other words, in the management diagnosis system as a new business transaction using the Internet, it is a service system that not only provides management diagnosis and management support contents, but also performs invoicing, payment issuance, deposit management, and transfer management in total. There may be.

In the above-described embodiment, the server computer 1 obtains document information from the answer document file group TK, creates a one-point advice slip or a prescription sheet, and stores the contents of the itemized management support content group CF. Although extracted and provided to the user as materials for management support, document information or management support content may be obtained from another server or the like via the Internet as needed and provided to the user. In other words, the document information or the management support content for creating the medical certificate is not limited to the one managed by the server computer 1 side, and the information may be obtained via the Internet and used.

The contents of questions in the comprehensive diagnosis check sheet and the management improvement hearing sheet by category are not fixed, and a large number of question sheets are prepared in advance according to the type of business and scale of the user. , A question sheet suitable for the consultant may be selected and presented each time. In addition, we regularly correct some of the questions,
You may add and delete. In addition, an appropriate question may be adopted in consideration of the details of the question and the burden on the user for the answer.

In addition, the answers to the questions on the comprehensive diagnosis check sheet and the management improvement hearing sheet by genre are as follows:
Although the three-step marking format is adopted, a ten-point scoring method may be used. Also in this case, an appropriate answer format may be adopted in consideration of the details of the answer format and the user's burden on the answer. The management improvement prescription sheet is a specific improvement proposal mainly for documents, but if graphs, tables, figures, images, etc. are included as necessary, it is possible to create a more understandable medical certificate, Also,
The format is not uniform, and for example, when a graph, a table, or the like is added, the arrangement state may be changed or the color may be changed, and the format may be changed according to the amount of information or additional information. You may make it change suitably.
This applies not only to the management improvement prescription sheet but also to the advice slip.

[0052]

According to the management diagnosis system of the first invention, an individual consultation from the user terminal device is promptly dealt with, and a document-based document which describes concrete management improvement measures according to the content of the consultation is provided. The management certificate can be provided as the user's own data, and the user can obtain a reliable diagnosis result in real time at a low cost, and the specific management improvement measures, which are the diagnosis results, can be used as they are. It can be used to improve management structure and strengthen competitiveness.
According to the management diagnosis system of the second invention, for a user who does not know the improvement item, the improvement item can be found from the comprehensive diagnosis, and the improvement for the improvement item can be presented.
For a user whose improvement item is known, the user can present an improvement to the improvement item by selecting the item. According to the management diagnosis system of the third invention, when the consultant examines the contents of the consultation,
Following the management diagnosis by the management diagnosis device, it is possible to expect an appropriate individual consultation utilizing the information for each user. According to the management diagnosis system of the fourth aspect of the invention, by selecting an appropriate specialized consultant following the management diagnosis by the management diagnosis device, it is possible to promptly respond to a management consultation by a suitable person.

[Brief description of the drawings]

FIG. 1 is a block diagram showing the overall configuration of a management diagnosis system.

FIG. 2 is a diagram showing the contents of a management diagnosis basic database DB1.

FIG. 3 is a diagram conceptually showing the flow of overall processing in the server computer 1.

FIG. 4 is a block diagram showing a basic configuration of the server computer 1.

FIG. 5 is a flowchart showing a management diagnosis process that is started when the server computer 1 accesses a company diagnosis homepage.

FIG. 6 is a flowchart showing a management diagnosis process following FIG. 5;

FIG. 7 is a flowchart showing a management diagnosis process following FIG. 6;

FIG. 8 is a time chart showing, in chronological order, operation states when information is exchanged between the server computer 1 and the consultant client terminal 2 via the Internet.

FIG. 9 is a time chart showing, in chronological order, operation states when information is exchanged between the server computer 1, the consultant client terminal 2, and the professional consultant terminal 3 via the Internet.

FIG. 10 is a diagram showing a comprehensive diagnosis check sheet.

FIG. 11 is a view showing the contents of a document management table MT.

FIG. 12 is a diagram illustrating a one-point advice vote.

FIG. 13 is a diagram exemplifying a management improvement hearing sheet by genre in which the genre is “manager”.

FIG. 14 is a diagram exemplifying a management improvement prescription sheet created based on a hearing sheet whose diagnosis genre is “manager”.

FIG. 15 is a diagram exemplifying a prescription proposal sheet for each priority task.

16A and 16B show a specific example of a case where a link determination table is created. FIG. 16A shows a score table obtained by converting the contents of a hearing sheet answer, and FIG. 16B shows a reference when creating a link determination table. (C) shows the contents of the link reference table to be executed.
FIG. 3 is a diagram showing a link determination table created based on a score table of answer contents and a link reference table.

FIG. 17 is a diagram illustrating a consultation sheet S4 for simple consultation.

FIG. 18 is a diagram showing the contents of a database DB2 for company information.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Server computer 2 Consultant client terminal 3 Consultant terminal 11 CPU 12 Storage device 13 Recording medium 15 Transmission control unit 16 Input unit HP Home top page S1 Comprehensive diagnosis check sheet S2 Member registration sheet S3 Management improvement hearing sheet by genre S4 Simple consultation sheet MT Document management table FM Answer format file group TK Answer document file group CF Management support content group by item CT Consultant registration table by item

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Kazumasa Morikachi, 3-2-1 Sakaemachi, Hamura-shi, Tokyo Casio Computer Co., Ltd. Hamura Technical Center (72) Inventor Toshihito Terada 3-2-1, Sakaemachi, Hamura-shi, Tokyo No. Casio Computer Co., Ltd. Hamura Technical Center F term (reference) 5B049 CC02 DD01 DD05 EE02 EE05 FF03 FF04 GG04 GG07 GG09

Claims (16)

[Claims] 1. A management diagnosis system in which a management diagnosis device for performing a management diagnosis process and a user terminal device of a user who uses the management diagnosis are connected to a network, wherein the management diagnosis device is provided from a user terminal device. A first transmitting means for transmitting a plurality of items of question content to a requestor when a management consultation request is made, and analyzing the answer content to the question sent from the user terminal device for each item; Diagnostic processing means for performing a business diagnosis based on the diagnosis result, and extracting document information for proposing specific business improvement according to the diagnosis result; and a business diagnosis based on the document information of the improvement proposal extracted by the diagnostic processing means. And a second transmitting means for transmitting the management certificate prepared by the means for preparing a certificate to the user terminal device. Cross-sectional system. 2. The document processing system according to claim 1, wherein the document information is systematically subdivided in advance, and is a fixed form sentence that proposes concrete management improvement associated with a diagnosis result of the management diagnosis. , Seeking the evaluation points in accordance with the analysis results of the answer content, it is characterized by extracting a plurality of fixed phrases corresponding to the evaluation point from various fixed phrases of the content that proposes specific management improvement The management diagnosis system according to claim 1, wherein 3. When a user requests a business consultation,
Sends the general diagnosis question contents describing the standard question contents to the requester, conducts a business diagnosis based on the answers to the comprehensive diagnosis question contents, and summarizes the business status according to the diagnosis results. Provision of a summary diagnosis processing means for creating an evaluation advice document evaluating the above and transmitting it to the request source, and when there is a request for management consultation from the user terminal device,
Provided that the user is a pre-registered member user, a management certificate describing the specific management improvement proposal is created and transmitted to the user terminal device. The management diagnosis system according to claim 1. 4. When the user terminal device requests a detailed management consultation for a desired genre among genres of business activities classified by genre, the first transmitting means sets the genre to the desired genre. The genre-specific question contents for the detailed business diagnosis prepared correspondingly are transmitted to the request source, and the diagnosis processing means analyzes the answer contents from the user terminal device and, based on the analysis result, Performing a business diagnosis by genre, the diagnosis processing means, when performing a business diagnosis by genre, specifies a low-priority priority issue item based on the diagnosis result, along with a business diagnosis certificate created by the genre, 2. The management diagnosis system according to claim 1, wherein the list of the priority task items is transmitted to the user terminal device. 5. A classification corresponding to a designated item among the management support contents classified in advance by the task item when the priority task item transmitted together with the management diagnosis report for each genre is selected and designated by the user. 5. The management diagnosis system according to claim 4, further comprising: content extraction means for extracting said management support content, and transmitting the management support content extracted by said content extraction means to said user terminal device. 6. A management diagnosis system in which a management diagnosis device for performing a management diagnosis process and a user terminal device of a user who uses the management diagnosis are connected to a network, wherein the management diagnosis device is provided from a user terminal device. A menu transmission unit for transmitting a selection menu including a comprehensive diagnosis menu item for performing a comprehensive standard management diagnosis and a problem-specific menu item for making a specific improvement proposal for each problem when a management consultation is requested; When the comprehensive diagnosis menu item is selected by the user, an improvement proposal requiring improvement is extracted based on the content of the answer to the question for management diagnosis from the user, and the extracted improvement proposal item is extracted. Transmit to the user terminal device, and when the problem-specific menu item is selected, transmit a plurality of problem-specific improvement proposal items to the user terminal device. An eye presenting means, and, when the improvement proposal item presented to the user is arbitrarily selected, extracting the management support content of the classification corresponding to the selected item from the management support content classified in advance by item. And a content presentation unit for transmitting the content to the user terminal device. 7. A management diagnosis device for performing a management diagnosis process, user terminals of a user who uses the management diagnosis, and terminal devices of a person in charge installed on a professional consultant who is in charge of the management diagnosis. A management diagnosis system connected to a network, wherein the management diagnosis device includes a first transmission unit configured to transmit, when a management consultation is requested from the user terminal device, a plurality of items of question contents to a request source; Management diagnosis processing means for performing a business diagnosis based on the answer to the question sent from the user terminal device and transmitting the diagnosis result to the user terminal device, and a consultation request by a professional consultant from the user terminal device And a second transmitting means for transmitting the consultation contents together with the response contents to a terminal device corresponding to the consultant in the event of a response. Management diagnosis system to be. 8. A management diagnosis device for performing a management diagnosis process, each user terminal device on the user side using the management diagnosis, and each staff terminal device installed on the side of a professional consultant in charge of the management diagnosis. A management diagnosis system connected to a network, wherein the management diagnosis device is a management diagnosis consultant. When there was
First transmission means for transmitting the contents of questions for a plurality of items to the requester; and performing a business diagnosis based on the contents of the response to the questions transmitted from the user terminal device, and transmitting the diagnosis result to the user terminal device. Management diagnosis processing means for transmitting to the user terminal device, when there is a consultation request by a specialized consultant from the user terminal device, a person selecting means for selecting a consultant person conforming to the consultation content, and the consultation content together with the answer content And a second transmitting means for transmitting the information to the terminal device corresponding to the consultant. 9. A storage means for storing user-specific information for each member user, wherein the second transmitting means transmits a selected terminal device corresponding to a consultant staff to the terminal means corresponding to the user. 9. The management diagnosis system according to claim 7, wherein the contents of this consultation are transmitted together with the contents. 10. The management according to claim 9, wherein the user-specific information is information on a response from the user to a plurality of question items prepared in advance for management diagnosis or information on the user characteristics. Diagnostic system. 11. A recording medium having a program code which can be read by a computer, wherein when a request for a business consultation is made from a user terminal device to a business diagnosis device for performing a business diagnosis process, a plurality of items are recorded. A computer readable program code for transmitting the contents of the question to the requester, and the contents of the answer to the question transmitted from the user terminal device are analyzed for each item to perform a business diagnosis, and according to the diagnosis result, A computer-readable program code for extracting document information for proposing specific management improvement; and a computer-readable program code for generating a management certificate based on the extracted improvement proposal document information. A computer-readable program for transmitting the created management certificate to the user terminal device. Recording medium and a gram code. 12. A recording medium having a program code which can be read by a computer, wherein when a user terminal device requests a business consultation for a business diagnosis device for performing a business diagnosis process, it is standardized in a comprehensive manner. A computer-readable program code for transmitting a selection menu including a comprehensive diagnosis menu item for performing a business diagnosis and a problem-specific menu item for making a specific improvement proposal for each problem; When selected, an improvement proposal that requires improvement is extracted based on the answer from the user to the management diagnosis question, and the extracted improvement proposal item is transmitted to the user terminal device. When a different menu item is selected, the control unit causes the user terminal device to transmit a plurality of problem-specific improvement proposal items to the user terminal device. Computer-readable program code and, when an improvement proposal item transmitted and presented to the user is arbitrarily selected, management support of a classification corresponding to the selected item from management support contents classified in advance by item. A computer-readable program code for extracting content and transmitting the extracted content to the user terminal device. 13. A recording medium having a program code readable by a computer, wherein when a user terminal device requests a business consultation from a business diagnosis device for performing a business diagnosis process, a plurality of items are provided. A management diagnosis is performed based on a computer-readable program code for transmitting the contents of the question to the requester and a response to the question transmitted from the user terminal device, and the result of the diagnosis is transmitted to the user terminal device. A computer-readable program code, and a computer-readable program that, when a consultation request is made by a professional consultant from the user terminal device, sends the consultation content together with the answer content to a terminal device corresponding to the consultant. A recording medium having a code. 14. A recording medium having a program code readable by a computer, the computer causing a management diagnosis device to perform a management diagnosis process to manage the persons in charge by a management diagnosis consultant for each specialized item. A program code readable by a user terminal, and a computer readable program code for transmitting a plurality of items of question content to a request source when a management consultation is requested from the user terminal device. When a business consultation is performed based on the contents of the answer to the question, and a computer-readable program code for transmitting the result of the diagnosis to the user, and when a consultation request is received from the user terminal device by a professional consultant, Select consultants who fit the consultation Recording medium having a computer readable program code, the program code readable computer to transmit to the consultant personnel corresponding terminal device the consulting detail together with the answer content to. 15. A transmission medium for transmitting a computer-readable program code, the method comprising: when a user terminal device requests a business consultation, transmitting a plurality of items of question contents to a request source; Analyzing the contents of the answer to the question sent from the user terminal device for each item, performing a business diagnosis, and extracting document information for proposing specific business improvement according to the diagnosis result; and A transmission medium for transmitting a program code for executing the steps of: creating a management certificate based on the extracted improvement proposal document information; and transmitting the created management certificate to the user terminal device. 16. A transmission medium for transmitting a program code readable by a computer, comprising a plurality of items when a user terminal device requests a business consultation from a business diagnosis device for performing a business diagnosis process. Transmitting the content of the question to the requester, performing a business diagnosis based on the content of the response to the question transmitted from the user terminal device, and transmitting the diagnosis result to the user; Transmitting a consultation request from a device to a terminal device corresponding to a consultant, together with a response content, when a consultation request is made by a specialized consultant.