JP2001243549A - Sales data processor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a sales data processor enabling a store clerk poor in waiting on customers to wait on the customers like a veteran store clerk by unnecessitating remembrance of information on the customers. SOLUTION: Purchase history data for the plural recent times of customers are stored in a storing means for each customer. In the case of inputting the identification number of the customer on the sales of merchandise, the purchase history data stored in the stored means is read and displayed on a display means for a clerk. With the purchase history data, customer data on the name, address, age, birthday, family make-up are displayed and a sales talk manual corresponding to the purchase history of the customer is displayed on the display means for the clerk. Furthermore, the sales data processor is provided with a measuring means to be an electronic scale for counter selling where merchandise which the customer desires to buy is sold by measuring his/her desiring quantity.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a sales data processing device such as a POS register or an electronic balance for face-to-face sales, which performs registration and settlement processing of merchandise purchased by a customer. The present invention relates to a data processing device.

[0002]

2. Description of the Related Art One of the features of face-to-face sales is that, when selling a product, the customer feels close and satisfied by facing the customer and informing the customer of greetings, family topics, and information on bargain products. To deepen the personal relationship between the customer and the store and secure fixed customers.

[0003]

[Problems to be Solved by the Invention] However, customer service (sales talk) according to the purchase tendency of the customer, the family structure, and the like.
In order to do this, the clerk had to know personal data such as the purchase tendency of the customer and the family structure of the customer, and it was difficult to effectively serve customers unless the clerk was an experienced clerk. Also, it is not easy for even a store clerk with experience to store personal data of many customers without error. In addition, even if the customer knows the personal data of the customer, it may not be possible to know what kind of sales talk should be performed if the customer has little experience of serving the customer.

[0004] The present invention has been made in view of the above-mentioned circumstances, and does not require the storage of information about customers. It is self-sufficient to provide a data processing device.

[0005]

According to a first aspect of the present invention, there is provided a sales data processing apparatus having a customer management function for performing a service according to the purchase result to a customer who is a member. A plurality of purchase history data is stored in the storage means for each customer, and in the case of product sales, when a customer identification number is entered, the purchase history data stored in the storage means is read out, and the display means for the sales clerk is read And a sales data processing device configured to display the sales data.

According to a second aspect of the present invention, in the sales data processing apparatus according to the first aspect, together with the purchase history data, customer data such as a customer's name, address, age, birthday, and family structure are combined. Is displayed.

According to a third aspect of the present invention, in the sales data processing apparatus according to the first or second aspect, a sales talk manual corresponding to a customer's purchase pattern (history) is displayed on the display means for the clerk. It is characterized by.

According to a fourth aspect of the present invention, in the sales data processing apparatus of the third aspect, sales manual storage means for storing a plurality of sales talk manual data, and purchase history data stored in the storage means Selecting means for selecting one or more of the sales manuals from the sales manual storage means based on the information, and display control means for displaying the selected sales talk manual on the display means for the clerk. .

According to a fifth aspect of the present invention, there is provided the sales data processing apparatus according to any one of the first to third aspects, wherein the sales data processing apparatus includes a weighing means, and purchases a product desired by the customer. It is an electronic scale for face-to-face sales that weighs and sells a desired amount.

[0010]

DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is an external perspective view of a sales data processing device according to an embodiment of the present invention.
In this figure, reference numeral 10 denotes a touch panel, which includes a liquid crystal display, and has touch keys on which a transparent contact switch is arranged in a matrix on a display surface of the liquid crystal display.

When a menu screen is displayed on the touch panel 10, the operator can switch the operation mode by touching a predetermined touch key. Reference numeral 12 denotes a key operation unit including mechanical keys, which includes ten keys and various function keys, and the arrangement of each key is fixed. Simple registration and settlement operations and receipt issuing from the printing unit 13 can be performed using only the numeric keys and various function keys provided in the key operation unit 12. Reference numeral 14 denotes a weighing unit that weighs the placed products. Reference numeral 16 denotes a customer-side display unit provided with a plasma display or the like, which displays a product name, a unit price, a weight, a price, a total purchase amount, a payment amount, and the like to notify the customer. Reference numeral 18 denotes a scanner unit using a bar code reader, and a reading unit 1
The bar code is read by 8a.

The touch panel 10 and the key operation unit 1
Reference numeral 2 denotes a clerk-side display operation unit, which displays a product name, a unit price, a weight, a price, a purchase amount, a payment amount, and the like, as well as the customer-side display unit, and performs necessary operations by the clerk.

Next, an electric circuit configuration of a sales data processing apparatus according to an embodiment of the present invention will be described with reference to a block diagram showing an electric circuit configuration of FIG. In this figure, reference numeral 21 denotes a CPU, which controls various operations of the sales data processing device according to a program stored in a ROM 22. The RAM 23 stores various data (files) to be described later and is used as a working area when the CPU 21 executes a program in the ROM 22. RO
The programs stored in the M22 include a display control program for the touch panel 10 and the customer display unit 16 in FIG. 1, an input processing program for various input information input from the touch panel 10, the key operation unit 12, and the weighing unit 14, and printing. Print processing program for driving unit 13, scanner unit 1
8 reading and decoding processing program and clock section 2
4, a processing program for the buzzer 25, and the like.

Next, the outline of the data processing will be described with reference to the flowchart shown in FIG. Start: This process starts when the customer tells the clerk that he wants to purchase a product. Note that the electronic scale for face-to-face sales of one embodiment can, of course, sell products even if the customer is not a member, but if the customer is not a member, the present invention is not covered by the present invention. Only a description will be given.

SP1: The clerk checks whether the customer is a member or not, and if the customer is a member, receives a member card on which a member code (ID number) is printed as a bar code,
Read the bar code of the member card with a bar code scanner and enter the member code.

SP2: RAM by inputting member code
Data stored in correspondence with the member code is read from the customer file 23 and stored in each register of the RAM 23. As shown in the example of FIG. 4, the customer file stores personal data of the member for each member code (ID number) printed on the card issued by the store when the customer becomes a member (this data is Enter the data of the application form filled in when it becomes. After that, if there is a change, it will be updated by the customer's declaration.) Purchase history data (updated when the customer purchases the product) Data (updated when a customer purchases a product) is stored.

The personal data includes the member's address, name,
Age, gender, telephone number, occupation, marriage / marriage, family structure, and the like. The purchase history data stores a plurality of purchase dates and product data (part number, weight, amount) of the product recently purchased by the customer, for example, 10 items in FIFO (first-in first-out). The purchase result data stores the cumulative value of the purchase price of the customer within a predetermined period, the cumulative value of the rebate service target price within a predetermined period, and the like.

SP3: A sales talk manual is selected and read from the read purchase history data. This selection analyzes and classifies the customer's purchase pattern from the customer demographics and purchase history data, for example. Further, a sales talk manual file for storing a plurality of sales talk manuals is provided.

This sales talk manual file is stored for each purchase pattern classification number as shown in FIG. 5, and the sales talk manual is read using the classification number as a search key. As an example of a sales talk manual, for example, for a single man who frequently buys expensive beef, "I am a gourmet-oriented single man who likes beef. Let's recommend high-grade beef." For housewives who buy side dishes such as fried shrimp, "I'm a housewife who buys a side dish every day. Let's recommend today's bargain side dish." For the talk, "I'm a customer who always comes to shop. Let's do a service of about 10% of the purchase price."

The purchase pattern is analyzed from the viewpoint of the frequency of visiting (purchasing) the same product, the frequency of purchasing similar products, the purchase price, and the like.

SP4: The read member data (personal data, history data purchase result data) and the sales talk manual are displayed on the display unit for the clerk. FIG. 6 shows a display example of the display unit for the clerk. The clerk looks at the content displayed on the display unit and performs a sales talk based on the customer's personal data and purchase history data. Further, the sales talk is performed with reference to the displayed sales talk manual.

For example, for a customer whose birthday is today, "Happy birthday. I will give you a birthday service. All products are discounted." Also, for a customer who purchased beef for shabu shabu last time "How was the shabu-shabu beef you bought the other day? How about beef for barbecue today? How is it?" Also, for housewives who frequently come to the store to buy dinner prepared meals Has a sales talk such as "Thank you for your purchase. How about a special croquette that we are proud of?"

SP5: The customer's desired merchandise is measured by the desired amount. This processing will be described later in detail.

SP6: The settlement process is performed. Specifically, the clerk presses the "subtotal key" when the customer informs that all shopping desired for purchase is completed. As a result, the total purchase amount, the consumption tax amount, and the charged amount are displayed, and the clerk informs the customer of the charged amount. The customer gives the price to the clerk, who enters the amount of the price and presses the “current total key”. Thus, the change amount is calculated and displayed. Then, the purchase details data of the product and the integrated data are printed on the receipt.

SP7: Issue a receipt (feed the printed receipt and cut it), and the clerk hands the receipt to the customer. FIG. 7 shows an example of a receipt.

SP8: Update the customer file. The purchased merchandise data is stored in the FIFO, and the purchase result data is updated.

Next, details of the processing of SP5 in the above processing flow will be described with reference to FIG. SP21: The clerk touches a preset key of a product that the customer wants to purchase. Thereby, the PLU of the RAM 23
Product data (product name, unit price, effective date, etc.) of this product is called from a file (product file), stored in each register, and displayed.

SP22: The clerk takes out the product desired by the customer from the showcase and places it on the weighing dish in an amount desired by the customer.

SP23 ... Displays weight and amount. The weight is calculated from the weighed value, and the amount is calculated from the product of the weight and the unit price.

SP24: The clerk judges whether the weight or the amount has reached the desired purchase amount or the amount of the customer, and if there is any excess or deficiency, shifts the processing to SP22, adds or removes the product, and in a care step. The processing of SP22 and SP23 is repeated until the processing of (2) becomes YES.

SP25: The clerk wraps the weighed product and hands it to the customer, confirms whether there is another product to be purchased, and presses the "+" key (addition key) if there is any.
The processes from P21 onward are repeated. In the above-described embodiment, the sales talk manual is selected based on the customer demographics and purchase history data. However, the sales talk manual may be selected based only on the purchase history data.

In the above-described embodiment, a stand-alone operation is performed by a single device. However, in another embodiment, a master-slave system in which data of a plurality of slaves is managed by the master can be used. FIG. 9 shows the connection relationship of this parent-child system. LA between parent device 40 and child devices 41, 42,.
N, the base unit 40 has a function of centrally managing data (various files) in the system, and the data of the slave units 41, 42 to 4N are managed by the base unit 40. Master device 40 also has the function of a child device.

In the other embodiment, an electronic balance having a centralized management function, that is, a configuration in which a master unit centrally manages each file is used. However, as a third embodiment, as shown in FIG. .. 5N are connected to a management device 50 such as a controller. In this case, the management device 50 communicates with the electronic balances 51, 52, to 5N online and in real time, and updates various stored files. Each electronic balance 5
1, 52 to 5N perform data processing using the files of the management device 50.

In the case of the other embodiment or the third embodiment, since the files are centrally managed by the master unit 40 or the management device 50, even if the customer purchases the goods on any scale in the store, the customer Purchase history data can be displayed on a scale for purchasing products. In addition, it is possible to move to another balance during shopping and continue shopping, and collectively settle the account.

The operation of one embodiment of the present invention has been described above in detail with reference to the drawings. However, the present invention is not limited to this embodiment, and a design change or the like may be made without departing from the gist of the present invention. The present invention is also included in the present invention. For example, the following cases are also included in the present invention.

A. One embodiment was for a face-to-face electronic balance, but is not so limited. For example, a similar effect can be obtained even with a merchandise sales registration device such as an ECR (electronic cash register) or a POS register.

B. Although the member card according to the embodiment is a bar code card in which the member number is printed with a bar code, the present invention is not limited to this. For example, a magnetic card or an IC card may be used. In the case of a magnetic card or an IC card, data can be stored in the card. The member number may be input by inputting a telephone number or the like when the member number is forgotten, as long as the member number can be finally specified.

C. The display method of the purchase history data and the sales talk manual is not limited to the embodiment. For example, the number stored and the number displayed for a certain purchased product are not particularly limited to specific numerical values as long as the object of the present invention is achieved. In the display of the history data of the purchased product, the purchase date, the product name, the purchase amount, and the price are displayed in the embodiment, but the product name and the price, or only the product name may be displayed. Further, the sales talk manual may be disturbed by a veteran clerk, and may be displayed only when a display command key is operated. In addition, whether or not to display a manual may be set for each clerk number (handler number), and may be displayed according to the handler.

D. In the embodiment, the stored customer purchase data is merely used as information for sales talk. However, the stored information can be used as data for various types of information analysis. For example, the analysis of the purchase tendency for each customer class, the analysis of the correlation between the purchase frequency of the customer and the purchased product, and the like can be mentioned.

[0040]

As described above, according to the present invention, the following effects can be obtained. A. The clerk can make a sales talk suitable for the customer by referring to the displayed purchase history, birthday, and family structure of the customer without relying on his own memory. For this reason,
Even inexperienced ones will be able to serve customers just like a veteran clerk.

A. Since the customer is served on the basis of personal data, the customer has a sense of closeness to the store and is an effective means for securing fixed customers.

C. According to the third or fourth aspect of the present invention, by displaying the sales talk manual, even when a customer's history data and the like are displayed and a customer service method is not known even when a customer's history data is displayed, a customer service similar to a veteran clerk can be performed. It becomes possible.

D. According to the third or fourth aspect of the present invention, by repeatedly performing the customer service according to the displayed sales talk manual, even the inexperienced store clerk can quickly acquire the customer service tips and improve the ability as a sales clerk.

E. According to the fifth aspect, particularly in the case of an electronic balance for face-to-face sales, an extremely large effect can be expected since the interaction time with the customer is long and the customer service technology is directly linked to the sales.

[Brief description of the drawings]

FIG. 1 is an external perspective view of a sales data processing device according to an embodiment of the present invention.

FIG. 2 is a block diagram showing an electric circuit configuration of the sales data processing device according to the embodiment of the present invention.

FIG. 3 is a flowchart illustrating an outline of data processing.

FIG. 4 is a diagram showing an example of a customer file.

FIG. 5 is a diagram showing an example of a sales talk manual file.

FIG. 6 is a view showing a display example of a display unit for a clerk.

FIG. 7 is a diagram showing an example of a receipt.

FIG. 8 is a flowchart showing details of the processing of SP5 in FIG. 3;

FIG. 9 is a diagram showing a connection relationship of a sales data processing device according to another embodiment.

FIG. 10 is a diagram showing a connection relationship of a sales data processing device according to a third embodiment.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 ... Touch panel 12 ... Key operation part 13 ... Printing part 14 ... Weighing part 16 ... Customer side display part 18 ... Scanner part 21 ... CPU 22 ... ROM 23 ... RAM 24 ... Clock part 25 ... Buzzer 40 ... Master unit 41, 42, ４4N: slave unit 1, slave unit 2, to slave unit N 50: management device (personal computer, store controller) 51, 52, ５5N: scale 1, scale 2, scale N

Claims (5)

[Claims] 1. A sales data processing apparatus having a customer management function for providing services according to the purchase results to a customer who is a member, wherein purchase history data of a plurality of recent purchases of a customer is stored in storage means for each customer. A sales data processing device configured to store and read purchase history data stored in the storage means when a customer's identification number is input at the time of selling a product, and to display the purchase history data on a display means for a clerk. 2. The sales data processing apparatus according to claim 1, wherein customer data such as the name, address, age, birthday, and family structure of the customer is displayed together with the purchase history data. 3. The sales data processing apparatus according to claim 1, wherein a sales talk manual corresponding to a purchase pattern (history) of the customer is displayed on the display means for the clerk. 4. A sales manual storage means for storing a plurality of sales talk manual data, and one or more sales manuals are selected from the sales manual storage means based on purchase history data stored in the storage means. 4. The sales data processing apparatus according to claim 3, further comprising a selection unit, and a display control unit for displaying the selected sales talk manual on a display unit for a sales clerk. 5. The sales data processing device according to claim 1, further comprising a weighing unit, wherein the sales data processing device is an electronic balance for face-to-face sales for weighing a desired amount of the product desired by the customer and selling the product. The sales data processing device according to any one of the above.