JP2001238027A - Periodic communication remote maintenance system and periodic communication remote maintainance method used for the system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a periodic communication remote maintenance system capable of efficiently grasping a maintenance situation. SOLUTION: A communication schedule control part 12 performs execution management of remote maintenance communication with a facsimile equipment 4, a FAX communication control part 13 controls the remote maintenance communication with the equipment 4, and a maintenance information control part 14 manages emergency abnormality information and prevention maintenance information and performs registration control of the remote maintenance communication with the equipment 4. A FAX data edition processing part 15 processes FAX data editing, a FAX information setting processing part 16 sets FAX information, and a system information setting processing part 17 performs information setting of a system. A periodic communication time setting processing part 18 sets registration processing about a schedule by which the remote maintenance communication is started from a center PC 1. A periodic communication time management processing part 19 stores and manages periodic communication time.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a periodic communication remote maintenance system and a periodic communication remote maintenance system used therein, and more particularly to a maintenance service in a remote maintenance service system for a facsimile terminal in which a facsimile and a maintenance center are connected by a public line.

[0002]

2. Description of the Related Art Conventionally, in a remote maintenance service system, an image forming apparatus installed at an unspecified number of customers and a central control apparatus installed at a sales or service base are connected via a data communication apparatus and a communication line. Service from the central control unit to the image forming apparatus, from the image forming apparatus to the central control unit or to the data communication device, and to the unique control of the data communication device to efficiently and quickly respond to services. It is desired to do.

[0003] In order to support the new functions, the operation of the central control unit is constantly upgraded according to the image forming apparatus equipped with the new functions, but the timings of the two do not always coincide.

[0004] The inconvenience caused by the inconsistency of the version upgrade timing between the image forming apparatus and the central control unit is eliminated.
There is a demand for a system for notifying the central control device of the notification factor when the notification factor occurs in the image forming apparatus.

To realize this system, Japanese Patent Laid-Open No.
In the system disclosed in Japanese Patent Application Laid-Open No. 1-231731, a plurality of image forming apparatuses premised on remote diagnosis and a central control apparatus are connected via a data communication apparatus and a communication line, and a notification factor is generated in the image forming apparatus. In an image forming device management system that automatically notifies the central control device via a data communication device and a communication line, the report factors are divided into groups, and report permission / non-permission can be set independently for each of the grouped report factors. And

Further, in the above system, the setting of permission / non-permission of the report can be made only from the central control device via the communication line and the data communication device, and the image forming apparatus can store and confirm the setting state. .

In the above-mentioned system, the image forming apparatus reports to the central control device via the data communication device and the communication line as a grouping unit of a report factor. Consumable supply request notification from the user, maintenance work start / maintenance work notification from the image forming apparatus maintenance person, automatic notification due to occurrence of a failure that disables the image forming operation, automatic notification when the accumulated image formation number reaches a predetermined fixed number The notification includes an automatic notification when the number of accumulated image formations reaches a predetermined number, and an automatic notification when an event that requires the preventive maintenance is possible although the image forming operation is possible.

[0008]

In the above-described conventional remote maintenance service system, when the central control unit starts a procedure for setting permission / non-permission, the contents of permission / non-permission before the change are set. It is necessary to obtain a notification from the image forming apparatus based on the notification. Therefore, in the image forming apparatus management system, the permission / non-permission of the report can be set for each of the report factors divided into groups. However, the designation / change of the permission / non-permission in the central control device and the setting state of the setting in the image forming apparatus can be set. There is a problem that an absolute time difference is required for storage and confirmation.

Further, when replacing the image forming apparatus due to power cutoff, cable failure or interruption, unless the connection of the communication path is changed, a notification from the image forming apparatus does not reach the central control apparatus, and When the image forming devices are connected in a daisy chain format, the communication between the central control unit and the image forming devices is performed in an environment where two or more devices are connected, because a difference from the status that is monitored and stored occurs. There is a problem that can not be.

Further, as a cause of the power interruption, when a specific image forming apparatus is removed from the system and another image forming apparatus is inserted into the system, communication with the image forming apparatus which has previously been configured in the system is performed. It is necessary to discard the procedure in the data communication device based on some identification.

In this case, if the power of the image forming apparatus is temporarily turned off, it is necessary to reset the setting state previously operated in the system. It is necessary to constantly monitor the type, the connection environment, and the setting content, which may lead to an increase in traffic overhead in the image forming apparatus management system.

For this reason, when a certain image forming apparatus is continuously powered off for a long time, the procedure transmitted from the central control unit to the present image forming apparatus is stored in the data communication apparatus. However, there is a problem that the stored contents of the communication procedure and the contents of the restart procedure after power-on are unclear.

On the other hand, in the above-mentioned remote maintenance service system, the report factors are grouped. Therefore, when the apparatus is composed of functions and components having somewhat similar functions such as a copying machine, a facsimile, a printer, etc., it is common. Although it can be a cause of notification and grouping is also possible, if the content of the notification is changed due to changes in the work environment and maintenance system at the maintenance center where the central control device is installed, in addition to the change in the central control device, image formation It is necessary to change the content of the notification of the image forming apparatus existing in the apparatus management system, and if the change is not performed all at once, there is a problem that the content of the notification will be inconsistent.

Further, in the above remote maintenance service system, the report cause and the notification procedure are defined and executed based on the occurrence event on the image forming apparatus side as a starting point, so that the central control apparatus performs periodic preventive maintenance. The related monitoring procedure cannot be performed, and maintenance parts preparation and maintenance status of the image forming apparatus cannot be efficiently performed.

An object of the present invention is to solve the above-mentioned problems and to provide a regular communication remote maintenance system and a regular communication remote maintenance system which can efficiently grasp a maintenance situation. .

[0016]

A periodic communication remote maintenance system according to the present invention comprises a facsimile to be maintained and a maintenance center for connecting the facsimile via a line to perform a maintenance service. A maintenance system, comprising: a registration unit for registering the facsimile name, the facsimile telephone number, and a user telephone number as maintenance information; a storage unit for storing the maintenance information registered by the registration unit; Means for selecting a facsimile to be periodically communicated based on the maintenance information stored in the maintenance center.

The periodic communication remote maintenance system according to the present invention is a periodic communication remote maintenance system including a facsimile to be maintained and a maintenance center for connecting the facsimile via a line to perform a maintenance service. In the maintenance method, a personal computer arranged in the maintenance center registers the facsimile name, the facsimile telephone number and the user telephone number as maintenance information, stores the registered maintenance information, A facsimile to be periodically communicated is selected based on the stored maintenance information.

That is, the periodic communication remote maintenance system of the present invention includes a center PC (personal computer) of a maintenance center for transmitting / receiving, analyzing, displaying, and storing facsimile and maintenance data, a facsimile to be maintained, and a maintenance center and facsimile. And the line that connects them.

In the above system, a main control unit for controlling the entire system, a communication schedule control unit for controlling a schedule for executing communication with the facsimile, and a facsimile communication control unit for executing a communication procedure with the facsimile. A maintenance information control unit that controls the analysis, display, and printing of maintenance information including emergency abnormality information and preventive maintenance information; and a facsimile data editing processing unit that displays and edits data read from the facsimile under the main control unit. A facsimile information setting processing section for setting information relating to individual facsimile, a system information setting processing section for defining constants of the entire system, and a time setting for performing maintenance periodic communication with the facsimile apparatus under the communication schedule control section. A regular communication time setting processing unit for specifying
A regular communication time management processing unit that stores, adjusts, and manages the maintenance regular communication time under the communication schedule control unit;
A modem control processing section under the facsimile communication control section for controlling the modem; a maintenance information setting processing section under the maintenance information control section for setting maintenance information read from the facsimile; A maintenance information storage processing unit for storing the emergency abnormality information and the preventive maintenance information read from the facsimile, a modem as an external modem, and a public line.

The periodic communication remote maintenance system of the present invention has a facsimile procedure as a communication procedure between the center PC and the facsimile in the above system.

Further, in the periodic communication remote maintenance system of the present invention, the device number, serial number, operation type, direction, and file name of the maintenance information data are designated by N
SC (None Standard Function)
Command) format.

The facsimile information setting processor stores the registration information of the facsimile to be maintained, which is input by the maintenance staff prior to the maintenance. The registration information includes a facsimile telephone number, a generic name, a user telephone number, and a user address.

When a facsimile is installed at the user's site, the maintenance staff inputs the telephone number of the center PC for maintenance to the facsimile and sets it. This telephone number is the destination of the emergency abnormality information and the preventive maintenance information that the facsimile notifies the center PC. In addition, for the preventive maintenance information, notification / non-notification from the facsimile is selected and specified, and if it is a notification, the communication execution timing is specified.

In the center PC at the maintenance center, the facsimile information setting processing section stores the registration information of the facsimile to be maintained, which is input by the maintenance staff prior to the maintenance.

The center PC can change the setting of the notification means of the preventive maintenance information for each registered facsimile,
The remote maintenance communication is performed by editing the telephone number of the center PC to be notified, the selection of notification / non-notification, and the execution time of the notification, and updates the setting contents registered in the facsimile. The communication of the preventive maintenance information received from the facsimile is valid until the communication of this update is completed normally.

There is a communication for transmitting preventive maintenance information by transmitting the information from the center PC to the facsimile machine. The user can select the execution time, day of the week, date, weekly, and monthly, and when the communication becomes abnormal. Automatically queue-register the carryover communication at the time, day of the week, and date designated by the maintenance personnel, and store the contents of the preventive maintenance information and the communication status.

From the emergency abnormality information received from the facsimile, it is possible to display a list of parts and tools required for abnormality release or repair and to edit the contents of the list. Further, by registering the time required for the repair by the maintenance staff, the operation rate of each facsimile is calculated and displayed.

The preventive maintenance information received from the facsimile and the contents of the preventive maintenance information transmitted from the center PC and acquired from the facsimile (acquisition time, number of sheets of recording paper used, remaining amount of toner, drum life) are stored. , Calculation of the difference, comparison with the threshold value designated by the maintenance personnel, and display of the result, and the presence or absence of maintenance work and necessary corresponding contents are displayed.

With the above configuration, the preventive maintenance information set for the facsimile by the maintenance staff at the time of the local operation at the user is set by setting the preventive maintenance information acquisition communication by transmitting from the center PC to the facsimile to be maintained. Where information is sent,
Since it is possible to prevent leakage of notification to the center PC due to overlapping transmission times, it is possible to individually manage the facsimile to be maintained.

Further, since it is possible to register, change, cancel, and display a list of regular communication execution settings for each facsimile registered as a facsimile to be maintained, a list of the maintenance area where the center PC is provided can be provided. Even if a change occurs in the center to be maintained due to a change or a transfer of a user, continuous acquisition and management of preventive maintenance information can be performed by changing settings from the center PC.

Further, when a plurality of facsimile machines are to be maintained, the maintenance staff does not need to calculate and schedule communication time in advance, and the carry-over setting can be automatically performed even if the number of cases registered in the time zone does not end. It is possible to set the time zone for the periodical communication that is transmitted and obtained from the center PC without hindering the normal work of the user because it is possible to set the time zone when facsimile is not used. Becomes possible.

Further, a list of the presence / absence of repair work, necessary parts and equipment is displayed in a list from the emergency abnormality information, and it is possible to store and manage the maintenance situation of the maintenance staff and past abnormal situations. It is possible to make the initial movement of the members quicker, to prevent the over-response and the over-response, and to grasp the tendency to the abnormality for each facsimile and the device characteristics from the operation rate.

A threshold value for performing maintenance is set for each maintenance item, a notification from the facsimile and an acquisition from the center PC are used together, and a plurality of values can be obtained by referring to the maintenance list compiled and stored by the center PC. Facsimile can be maintained together, and maintenance work can be omitted, so maintenance timing can be predicted for each facsimile and for each model from preventive maintenance information, and parts and equipment necessary for maintenance work can be grasped Becomes

[0034]

Next, an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a functional block diagram showing a functional configuration of a periodic communication remote maintenance system according to one embodiment of the present invention. Referring to FIG. 1, a regular communication remote maintenance system according to an embodiment of the present invention includes a maintenance center (center PC) 1 having a MODEM (modem) 2 and a general public line 3.
And is connected to the facsimile machine 4 via the. The center PC 1 includes a main control unit 11, a communication schedule control unit 12, a facsimile communication control unit 13, a maintenance information control unit 14, a facsimile (facsimile) data editing processing unit 15, a facsimile information setting processing unit 16, a system An information setting processing unit 17, a regular communication time setting processing unit 18, a regular communication time management processing unit 19, a MODEM (modem) control processing unit 20, a maintenance information setting processing unit 21, a maintenance information storage processing unit 22, It is composed of

The main controller 11 controls the center PC 1 as a whole, and the communication schedule controller 12 manages execution of remote maintenance communication with the facsimile machine 4. FAX
The communication control unit 13 controls remote maintenance communication with the facsimile machine 4, and the maintenance information control unit 14 manages emergency abnormality information and preventive maintenance information, and controls registration of remote maintenance communication with the facsimile machine 4. .

The FAX data editing processor 15 receives the command from the main controller 11 and processes FAX data editing.
The FAX information setting processing section 16 sets FAX information, and the system information setting processing section 17 sets system information.

The periodic communication time setting processing unit 18 receives a command from the communication schedule control unit 12 and sets a registration process relating to a schedule for starting remote maintenance communication from the center PC 1. The periodic communication time management processing unit 19 stores and manages the periodic communication time in response to a command from the communication schedule control unit 12.

The MODEM control processing section 20 controls the MODEM 2 in response to a command from the FAX communication control section 13, and the maintenance information setting processing section 21 receives a command from the maintenance information control section 14 and obtains conditions for obtaining maintenance information. Process settings.
The maintenance information storage processing unit 22 stores and manages conditions and settings for acquiring maintenance information in response to a command from the maintenance information control unit 14. MODEM 2 is externally connected to center PC 1.

FIG. 2 shows a center P according to an embodiment of the present invention.
6 is a sequence chart showing a specific example of a communication procedure between C1 and the facsimile machine 4; FIG. 2 shows an example of a remote maintenance procedure for periodic communication between the facsimile machine 4 and the center PC 1.

That is, from the center PC 1 to the facsimile machine 4, an NSF (None Standard Fun)
ction: Non-standard function) / CSI (Call Sta)
Tion Identification: Identification of the called terminal / DIS (Digital Identifica)
Tion Signal: digital identification signal) 101
Is transmitted from the facsimile machine 4 to the center PC 1
NSS (NoneStandard function)
n Set: Non-standard function setting) (Escape) 102
Is returned.

When the NSF (Escape) 103 is transmitted from the center PC 1 to the facsimile machine 4, the NSC (None) is transmitted from the facsimile machine 4 to the center PC 1.
Standard function Command
d: Non-standard function instruction) (Escape) 104 is returned.

On the other hand, the NSS (Escape) 105 and the TCF
(Training Check Frame: training check) 106 is sent from the facsimile machine 4 to the center PC 1 in the CFR (Confirmation Ratio).
n to Receive: reception preparation confirmation) 107 is returned.

Thereafter, the phase PC-Data (command) 108 and the PPS-EOM (Part of Page Sign) are transmitted from the center PC 1 to the facsimile machine 4.
al-End Of Message: partial page signal-end of message) 109 is sent from the facsimile machine 4 to the center PC 1 in the MCF (Message Co.).
nfirmation: message confirmation) 110 is returned.

On the other hand, from the facsimile machine 4 to the center PC
When the NSF (Escape) 111 is transmitted to the facsimile apparatus 4 from the center PC 1, the NSC (Escape) 111 is transmitted to the facsimile apparatus 4.
pe) 112 is returned.

On the other hand, the NSS (Escape) 113 and the TCF 1 are transmitted from the facsimile machine 4 to the center PC 1.
Is transmitted from the center PC 1 to the facsimile apparatus 4.

Thereafter, the facsimile machine 4 sends a Phase C-Data (response) 116 to the center PC 1.
And the PPS-EOM 117 are transmitted, and the MCF 118 is returned from the center PC 1 to the facsimile machine 4.

Finally, the NSF (Escape) 119 is transmitted from the center PC 1 to the facsimile machine 4, and the DCN (Disco) is transmitted from the facsimile machine 4 to the center PC 1.
nect) 120 is sent to end the periodic communication remote maintenance procedure.

FIG. 3 is a diagram showing the configuration of commands and codes used in one embodiment of the present invention. NS in FIG.
An information outline of C (Escape) is shown. That is, the serial number “1” of NSC (Escape) has “device number” as the name, and “four digits [BCD (BCD (BCD)
inary Coded Decimal) code] "
However, as a meaning, "means a device number unique to the model"
As a remark, "same as the device name of the terminal parameter of Phase C-Data" is defined.

The serial number "2" has the name "serial number"
However, the format is "Alphabed / 10 numeric characters (JI
S8 code) ”is defined as“ meaning a serial number unique to the model ”, and as a remark,“ there is no duplicate number for the same model ”.

The serial number “3” defines “function identification code” as a name and the format “four digits (JIS8 code)”, and the serial number “4” defines an “extended identification code” as a name. "4 digits (JIS8 code)" is defined, and the meaning and remarks are shown in FIG.

FIG. 4 is a diagram showing the structure of commands and codes used in one embodiment of the present invention. NS in FIG.
The bit format of C (Escape) is shown. That is, bits “1-24” of NSC (Escape) follow the definition. Bits “25-28” of NSC (Escape) have the content “device number # 4” and the definition is “numeric (0-9): B
CD code (LSBfirst) "and NSC (E
bit) “29-32” of “scale” is “device number #
3 "and the definition is" number (0-9): BCD code (LSB
NSC (Escape), the bit “33-40” of the NSC (Escape) is “device number # 2”, the definition is “numerical (0-9): BCD code (LSBfirst)”, and the NSC (Escape) Bits "41-48" have a content of "device number # 1" and a definition of "numeric (0-9): BCD
Code (LSBfirst) ".

Bit "49-5" of NSC (Escape)
"6" has a content of "serial number # 10" and a definition of "alpha bed / number (0-9): JIS8 code (LSBfir)
st)), the bit “57-64” has the content of “serial number # 9”, and the definition is “alpha bed / number (0-9): J
IS8 code (LSBfirst) ", bits" 65-72 "are" serial number # 8 ", and the definition is" alpha bed / number (0-9): JIS8 code (LSBfrst) ".
bits, “73-80” is “serial number # 7”, and the definition is “alphabed / number (0 to 0)”.
9): JIS8 code (LSBfirst) "
The bit “81-88” has a content of “serial number # 6” and a definition of “alpha bed / number (0-9): JIS8 code (LSBfirst)”.

Bit "89-9" of NSC (Escape)
"6" has a content of "serial number # 5" and a definition of "alpha bed / number (0-9): JIS8 code (LSB fi rs
t)), and the bit “97-104” has the content “serial number #
4 ”is defined as“ Alpha bed / number (0-9): J
IS8 code (LSBfirst) ", bits" 105-112 "are" serial number # 3 ", and the definition is" alpha bed / number (0-9): JIS8 code (LSBfirst) ".
first), the bit “113-120” has a content of “serial number # 2” and a definition of “alpha bed / number (0
-9): JIS8 code (LSBfirst), and the content of bits "121-128" is "serial number # 1" and the definition is "alpha bed / number (0-9): JIS8 code (LSBfirst)". .

Bit 129-13 of NSC (Escape)
6 ”has a content of“ function identification code # 4 ”and a definition of“ numeric (0-9): JIS8 code (LSBfirst) ”, and bit“ 137-144 ”has a content of“ function identification code # 4 ”.
3 "and the definition is" numeric (0-9): JIS8 code (LS
Bfirst) ”, and the bit“ 145-152 ”has a content of“ function identification code # 2 ”and a definition of“ numeric (0-9): J
IS8 code (LSBfirst) ", bits" 153-160 "have the content of" function identification code # 1 ", and the definition is" numeric (0-9): JIS8 code (LSBfirsts) ".
t) ".

Bit 161-16 of NSC (Escape)
8 ”is“ extended identification code # 4 ”, the definition is“ numeric (0-9): JIS8 code (LSBfirst) ”, and bit“ 169-176 ”is“ extended identification code # 4 ”.
3 "and the definition is" numeric (0-9): JIS8 code (LS
Bfirst) ”, the bit“ 177-184 ”has the content of“ extended identification code # 2 ”, and the definition is“ numeric (0 to 9): J
IS8 code (LSBfirst) ", the bit" 185-192 "has the content of" extended identification code # 1 ", and the definition is" numeric (0-9): JIS8 code (LSBfirsts) ".
t) ".

FIG. 5 is a diagram showing the configuration of commands and codes used in one embodiment of the present invention. FIG. 5 shows the contents of the function identification code and the extended identification code. That is, the function identification code “0000” means “maintenance data takeover request” and the extended identification code “00”
00 ”and“ 0001 ”correspond to each other. The extended identification code "0000" means "emergency abnormal information", the file name is "text format", the direction is "center PC ← facsimile", and the extended identification code "0001" means "preventive maintenance information". , The file name is "text format",
The direction is “center PC ← facsimile”.

The function identification code “0001” means “request for taking-up by function file”, and the extended identification code “00”
00 ”to“ 0007 ”correspond to each other. The extension identification code “0000” is “empty” and the extension identification code “00”
01 ”means“ communication management report ”, the file name is“ FZF4 / 5/6 ”, the direction is“ center PC ← facsimile ”, the extended identification code“ 0002 ”means“ user registration data ”, If the file name is "FZF
7 ", the direction is" center PC ← facsimile ", the extended identification code" 0003 "means" dial data ", the file name is" FZF8 / 9/10/14 ", and the direction is" center PC ← facsimile ". The extended identification code “0004” means “maintenance setting data”, the file name is “FZF11 / 17”, and the direction is “center PC”.
← Facsimile ”and extended identification code“ 0005 ”
Means “counter information” and the file name is “FZF
16/19 ", the direction is" center PC ← facsimile ", the extension identification code" 0006 "means" device information ", the file name is" FZF20 ", the direction is" center PC ← facsimile ", and the extension is Identification code "000
"7" means "all data collectively", and the file name is "F
ZF4 / 5/6/7/8/9/10/11/14/16
/ 17/19/20 "and the direction is" center PC ← facsimile ".

The function identification code “0002” means “write request for each function file”, and the extended identification code “00”
00 ”to“ 0007 ”correspond to each other. The extension identification code “0000” is “empty” and the extension identification code “00”
01 ”means“ communication management report ”, the file name is“ FZF4 / 5/6 ”, the direction is“ center PC → facsimile ”, the extended identification code“ 0002 ”means“ user registration data ”, If the file name is "FZF
7 ", the direction is" center PC → facsimile ", the extended identification code" 0003 "means" dial data ", the file name is" FZF8 / 9/10/14 ", and the direction is" center PC → facsimile ". The extended identification code “0004” means “maintenance setting data”, the file name is “FZF11 / 17”, and the direction is “center PC”.
→ Facsimile ”and the extended identification code“ 0005 ”
Means “counter information” and the file name is “FZF
16/19 ”, the direction is“ center PC → facsimile ”, the extended identification code“ 0006 ”means“ device information ”, the file name is“ FZF20 ”, and the direction is“ center PC → facsimile ”. Identification code "000
"7" means "all data collectively", and the file name is "F
ZF4 / 5/6/7/8/9/10/11/14/16
/ 17/19/20 "and the direction is" center PC → facsimile ".

FIGS. 6 to 14 are flowcharts showing a regular communication operation in one embodiment of the present invention. FIG. 15 is a diagram showing a configuration of abnormality information management according to one embodiment of the present invention. FIG. 17 is a diagram showing a configuration of preventive maintenance management according to an embodiment of the present invention, and FIG. 17 is a diagram showing a configuration of a repair / maintenance parts equipment list according to an embodiment of the present invention.

FIGS. 6 to 14 show details of the communication operation for transmitting preventive maintenance information of the facsimile machine 4 by transmitting the information from the center PC 1. FIG. 15 shows display and printing of a list upon receiving emergency abnormality information. FIG. 16 shows display and printing of a list of preventive maintenance information. FIG. 17 shows an inspection list required for the work of abnormality recovery and maintenance inspection.

In FIG. 15, the serial number "1" in the emergency abnormality information list has the facsimile name "Company A", the date and time of the abnormality occurrence / the abnormality type "199901010101 / motor abnormality", and the repair time "0.5". And the operating rate "0.99" and the date and time of the error occurrence / error type "199902020202 / motor error"
And the repair time “1.0”.

The facsimile name “Company B” is assigned to the serial number “2”.
The facsimile name “C” and the date, date, hour, minute, and error type of the error occurrence “19990303” are included in the serial number “3”.
[0303 / motor abnormality], repair time "2.0", operation rate "0.99", abnormality occurrence date / time / minute / error type "1999"
04040404 / Fan failure ", repair time" 3.0 ", operation rate" 0.99 ", failure date / time / minute / fault type" 199905050505 / motor failure ", and repair time" 4.0 "
Is described.

The serial number "4" has the facsimile name "D"
Error occurrence date / time / minute / error type “199906060606 / sensor error”, repair time “10.0”, operation rate “0.98”, error occurrence date / time / error type “1999”
07070707 / motor failure "and repair time" 20.0 "
The operation rate “0.70”, the date and time of the occurrence of the abnormality / the abnormality type “199907070707 / sensor abnormality”, and the repair time “10.
0 "is described. The serial number “5” has the facsimile name “Company E” and the date and time of the error occurrence /
08080808 / Sensor system error "and repair time" 5.0 ".

In FIG. 16, in the list of preventive maintenance information, the facsimile name: Company A, "20000 sheets" is set as the threshold for the number of sheets of recording paper used, and "2" is set as the threshold for the remaining amount of toner.
"0%" is set as "50 hours" as the threshold value of the drum life.

In the preventive maintenance information list, the date of acquisition is 19
In 9901010101, "1000 sheets / 1000 sheets"
"Sheet", "80% / 0%" is obtained as the remaining toner amount, and "20000 hours / 0 hour" is obtained as the drum life, and it is described that the necessity of inspection is "needless".

In the preventive maintenance information list, the date of acquisition is 199901080101, “21000 sheets / 21,000 sheets” is used as the number of recording sheets, and “50% / − 30” is used as the remaining toner amount.
% ”As the drum life is“ 15000 hours / -5000 hours ”
Are obtained, the necessity of the toner remaining amount and the necessity of the inspection of the drum life are both "unnecessary", the necessity of the inspection of the number of recording paper sheets is "necessary", and "19990109 / recording paper replenishment notification" is It is noted that there was.

In FIG. 17, when the type is “abnormal” in the inspection list and the generic name is “motor abnormality”, “motor, motor connection cable, motor board”
However, "driver, pliers, tester, and traveling system cleaner" are described as the equipment.

The type is "abnormal" and the generic name is "fan abnormal".
In this case, "inspection parts, fan, connection cable for fan, motor board" are described as inspection parts, and "driver, crimping tool" is described as equipment. When the type is “abnormal” and the generic name is “sensor system abnormal”, “sensor and sensor board” are described as inspection components, and “tester” is described as equipment.

The type is "maintenance" and the generic name is "toner remaining amount".
In the case of, "toner cartridge" as inspection parts,
"Toner collection bag" is described as the equipment. When the type is “maintenance” and the generic name is “drum life”, “drum” is described as an inspection component, and “driver” is described as a device.

The processing operation of the center PC 1 according to one embodiment of the present invention will be described with reference to FIGS.

The main controller 11 controls the center PC 1 as a whole, and assembles all the maintenance functions. When the system is activated, the main control unit 11 operates the center telephone number, center name, center telephone line type, center telephone line pulse speed, serial port number,
A command is issued to the system information setting processing unit 17 to perform each setting of the system password, and input, registration, and storage of each setting item are performed.

FAX information to be maintained includes a FAX name,
The FAX information setting processing unit 16 inputs and registers each setting item when each information is known before the maintenance work performed at the user's site. And memorize. When the input and registration operation of each setting item is completed, the main control unit 11 performs storage. The contents of each setting item can be printed out to a printer (not shown) connected to the system.

Registration of FAX information in the previous center PC 1
When the installation work of the facsimile machine 4 to be maintained is completed, in addition to the reception of the emergency abnormality information and the preventive maintenance information from the facsimile machine 4, the acquisition communication of the preventive maintenance information transmitted from the center PC 1 is enabled. .

In the NSC (Escape), the center PC 1 recognizes the emergency abnormality information received from the facsimile apparatus 4 by the function identification code “0000” and the extended identification code “0000” shown in FIG.

Similarly, the preventive maintenance information received from the facsimile machine 4 contains the function identification code “000” shown in FIG.
The center PC 1 recognizes the extension ID “0” and the extended identification code “0001”. When transmitting preventive maintenance information from the center PC 1 to the facsimile machine 4, the center PC 1
From 1 to NSC (Escape), the function identification code "0000" and the extended identification code "0001" shown in FIG.

Subsequent to the above procedure, the facsimile apparatus 4 reads the file holding and storing each information in the apparatus into the center PC 1. The procedure of reading the counter information of the files FZF6, FZF16, and FZF19 and the device information of the file FZF20 from the facsimile machine 4 to the center PC 1 together with the emergency abnormality information and the preventive maintenance information is executed. This communication procedure is completed, and the device information in the file FZF20 is referred to to judge and recognize whether it is emergency abnormality information or preventive maintenance information.

The remote maintenance procedure shown in FIG. 2 corresponds to the FAX communication control unit 13 and the MODEM control processing unit 20 shown in FIG.
Is executed for the facsimile apparatus 4 using the MODEM 2 and the general public line 3.

Factors that cause the facsimile machine 4 to be abnormal during operation can be roughly classified into those that can recover from the abnormality represented by the recording paper jam and the absence of the recording paper, those that are damaged due to component deterioration, motor and fan abnormalities, There is a case where the user cannot recover from the abnormality, such as a sensor system abnormality.

It is difficult for a user to recover from damage due to component deterioration, motor or fan abnormality, and sensor system abnormality, and maintenance work by maintenance personnel is required. The center PC 1 receives and stores emergency abnormality information from the facsimile machine 4 that requires maintenance work by maintenance personnel.

When performing the preventive maintenance information acquisition communication, the facsimile communication control unit 13 displays the communication in progress and then displays the NSF / CSI
/ DIS 101 (steps S1 and S2 in FIG. 6),
The NSS 102 is received (Step S3 in FIG. 6), and the NSF
After transmitting (Escape) 103 (step S in FIG. 6)
4) Upon receiving the NSC (Escape) 104 (step S5 in FIG. 6), it is analyzed (step S5 in FIG. 6).
6).

When the facsimile communication control unit 13 detects that the communication is a notification of emergency abnormal information from the function identification code “0000” and the extended identification code “0000”, the Fha
The type of file to be read from the facsimile apparatus 4 specified by the secC-Data (command) 108 is FZF16,
FZF19 and FZF20, Phase C-Dat
a (command) 108 is edited and output is controlled (steps S7 to S9 in FIG. 6, steps S10 to S16 in FIG. 7,
8, 9 step S17, S18, FIG. 10 step S
19 to S23, FIG. 11 steps S24 to S28, FIG.
Steps S29 to S33).

That is, the facsimile communication control section 13 performs storage and determination of the apparatus number (step S7 in FIG. 6), and when it is determined that the apparatus is not the target apparatus (step S8 in FIG. 6), stores the abnormality information (step S48 in FIG. 14). , DCN 120, and ends (step S49 in FIG. 14).

On the other hand, if the FAX communication control unit 13 determines that the device is the target device (step S8 in FIG. 6), it stores the serial number (step S9 in FIG. 6), and stores and determines the function identification code (FIG. 7). If the function identification code is not valid (step S10 in FIG. 7), the abnormality information is stored (step S48 in FIG. 14), the DCN 120 is transmitted, and the process ends (step S49 in FIG. 14).

If the function identification code is valid (step S11 in FIG. 7), the FAX communication control section 13 stores and determines the extension identification code (step S12 in FIG. 7). If the extension identification code is not valid (step S12 in FIG. 7). The abnormality information is stored (step S13 in FIG. 7) (step S48 in FIG. 14), and the DCN 12 is stored.
0 is transmitted and the process ends (step S49 in FIG. 14).

If the extended identification code is valid (step S13 in FIG. 7), the FAX communication control unit 13 determines and stores the meaning from the function identification code and the extended identification code (step S14 in FIG. 7). If not valid (step S15 in FIG. 7), the abnormality information is stored (step S4 in FIG. 14).
8) Transmit DCN 120 and end (step S49 in FIG. 14).

If the meaning is valid (step S15 in FIG. 7), the FAX communication control unit 13 branches for each meaning (FIG. 7).
Step S16). The fax communication control unit 13 determines that the meaning is maintenance / data collection request / emergency abnormality information.
Receiving file designation: Emergency abnormality information (step S17 in FIG. 9), taking-over file designation: FZF16 / 19/2
It is set to 0 (step S26 in FIG. 11).

If the meaning is maintenance / data collection request / preventive maintenance information, the FAX communication control unit 13 sets the collection file designation: preventive maintenance information (step S1 in FIG. 9).
8), the take-over file designation: FZF16 / 19/20 (step S26 in FIG. 11).

The FAX communication control unit 13 specifies that the collection file is: F if the meaning is the collection request / communication management report.
ZF4 / 5/6 (step S19 in FIG. 10), if the meaning is takeover request∩user registration data, the takeover file designation: FZF7 (step S20 in FIG. 10), and the meaning is takeover request∩dial data For example, it is set to FZF 8/9/10/14 (FIG. 10, step S21), and if the meaning is the collection request / maintenance setting data, it is set to FZF 11/17 (FIG. 1).
0 step S22), if the meaning is the takeover request @ counter information, take over file designation: FZF16 / 19 (step S23 in FIG. 10); if the meaning is the takeover request @ device information, takeover file designation: FZF20 (step S24 in FIG. 11). If the meaning is “collection request” ∩all data collectively, collection file designation: FZF4 / 5/6 /
7/8/9/10/11/11/16/16/17/19/2
It is set to 0 (step S25 in FIG. 11).

The FAX communication control unit 13 specifies the collection file if the meaning is the FAX registration with the serial number not yet determined.
FZF16 / 19/20 (step S2 in FIG. 11)
6) If the meaning is write request∩communication management report,
Write file specification: FZF4 / 5/6 (step S27 in FIG. 11). If the meaning is write request∩user registration data, write file specification: FZF7 (FIG. 11).
Step S28) If the meaning is write request @ dial data, write file designation: FZF8 / 9/10 //
14 (step S29 in FIG. 12), if the meaning is write request / maintenance setting data, write file designation: FZ
F11 / 17 (step S30 in FIG. 12), and if the meaning is write request @ counter information, write file designation: FZF16 / 19 (step S31 in FIG. 12)
If the meaning is write request @ device information, write file designation: FZF20 (step S32 in FIG. 12). If the meaning is write request @ all data collectively, write file designation: FZF4 / 5/6/7/8 / 9/10/11/1
4/16/17/19/20 (Step S in FIG. 12)
33).

Thereafter, the FAX communication control unit 13 sets the NSS1
05 transmission (step S34 in FIG. 13), TCF106 transmission (step S35 in FIG. 13), PhaseC-Data
(Command) 108 transmission (step S36 in FIG. 13), E
OM109 transmission (step S37 in FIG. 13), MCF11
0 (step S38 in FIG. 13), NSF111 reception (step S39 in FIG. 13), NSC112 transmission (FIG. 13)
Step S40), NSS113 reception (Step S41 in FIG. 13), TCF114 reception (Step S42 in FIG. 13)
Is performed respectively.

The facsimile apparatus 4 transmits the corresponding file designated by the center PC 1 to Phase C-Da.
ta (response) 116 (step S4 in FIG. 14)
3) In the center PC 1, the file is recognized by the facsimile communication control unit 13 and transferred to the communication schedule control unit 12.
The communication schedule control unit 12 notifies the main control unit 11 of an analysis instruction and the received file to analyze the file contents.

Thereafter, the FAX communication control unit 13 sets the EOM1
17 (step S44 in FIG. 14), MCF118 transmission (step S45 in FIG. 14), NSF119 transmission (FIG. 14)
(Step S46), DCN 120 reception (Step S47 in FIG. 14) is performed, and the process is terminated.

The main control unit 11 determines whether the file received from the facsimile machine 4 is the FZF 16 or FZF requested earlier.
19 and FZF20. Thereafter, the communication schedule control unit 12 updates the communication history due to the reception of the emergency abnormality information.

The file FZF16 is stored in the facsimile machine 4
, And is composed of codes indicating jam history, communication abnormality history, device status, and details of failure. Further, the file FZF19 includes counter-related information such as a paper counter, a paper type counter, and a jam counter. Further, the FZF 20 is collectively referred to as device information and maintenance setting data, and includes the configuration contents of each unit in the device, adjustment data for correcting each mechanical system, and correction values.

The main control section 11 transmits the emergency abnormality information notification received from the facsimile apparatus 4 and the files FZF16 and FZF16.
The ZF 19 and the FZF 20 are transferred to the maintenance information control unit 14, and the maintenance information control unit 14 gives a storage instruction to the maintenance information storage processing unit 22, and stores the facsimile name, the reception time, and the content of the abnormality.

The above stored contents are stored in the maintenance information setting processing unit 2
The maintenance information storage processing unit 22 displays and prints a list by an operation operation of a maintenance person detected and controlled by
Calculate and print the operation rate.

The preventive maintenance information received from the facsimile machine 4 is also executed by the same processing as the processing of the emergency abnormality information described above. When transmitting preventive maintenance information from the facsimile machine 4 by transmitting the information from the center PC 1, the setting of the center PC 1 can be performed.

The execution time of the preventive maintenance communication is determined by the operation of the maintenance staff, which is detected and controlled by the periodic communication time setting processing unit 18, to select whether or not to perform the maintenance, to select the immediate / time designation, and to set the execution time or Selection of an execution time zone, setting of an execution day, setting of an execution date, designation of permission / non-permission of notification of preventive maintenance information from the facsimile machine 4,
Settings are input for the carry-over date when the preventive maintenance communication becomes abnormal, and the threshold values of the integrated value of the number of recording sheets used, the toner remaining amount value, and the drum life time for determining whether to perform the preventive maintenance. This setting input can be performed for each facsimile machine 4 or collectively for all registered facsimile machines 4.

The information input and set is stored in the periodic communication time management processing section 19, and starts monitoring the date and time. When the set time is duplicated in a plurality of facsimile machines 4, the time is automatically reset to a time that allows for the communication time.

When it is detected that the set date and time has been reached or the set date and time has not been reached because the center PC 1 has been powered off, the regular communication time management processing unit 19 sets the communication schedule. A notification is sent to the control unit 12, and the preventive maintenance communication is started under the control of the main control unit 11. The procedure with the facsimile machine 4, the notification format, and the processing of the preventive maintenance information after the communication is completed are as described above.

Based on the analysis results of the emergency abnormality information and the preventive maintenance information, the parts and equipment necessary for each corresponding operation of the maintenance staff during the abnormality recovery and the maintenance and inspection are determined by the maintenance information setting processing unit 2
1 is stored in the maintenance information storage processing unit 22 by an operation operation of a maintenance person who detects and controls the information. In addition, the result of the work performed by the maintenance staff is similarly processed.

In this process, for each model of the facsimile machine 4 registered in the center PC 1, it is possible to input and register the parts and equipment necessary for the respective maintenance staff in the abnormal recovery and maintenance work. .

Further, each time the preventive maintenance information transmitted from the facsimile machine 4 and received by the center PC 1 and the preventive maintenance information transmitted and acquired from the center PC 1 are received, the maintenance information control unit 14 The instruction is stored in the maintenance information storage processing unit 12 in response to the instruction. The contents of the storage information can be displayed and printed by the maintenance staff operating the maintenance information setting processing unit 21.

FIG. 18 is a functional block diagram showing a functional configuration of a periodic communication remote maintenance system according to another embodiment of the present invention. In FIG. 18, in the periodic communication remote maintenance system according to another embodiment of the present invention, the maintenance center (center PC) 5 has a communication schedule control unit and a maintenance information control unit of the periodic communication remote maintenance system 1 according to one embodiment of the present invention. The configuration and operation are the same as those of the embodiment of the present invention except that the main control unit 51 has the function.

Further, the center PC 5 corresponds to Ph in FIG.
The point that the facsimile apparatus 4 does not specify a file to be read from the facsimile apparatus 4 specified by "aseC-Data (command) 108" and manages and transmits the corresponding file according to the rules is different from the center PC 1 according to the embodiment of the present invention. .

The facsimile communication control section 52 transfers the frames and files received from the MODEM control processing section 56 directly to the main control section 51, and also executes processing relating to the entire communication schedule.

The main control unit 51 includes a facsimile communication control unit 52
And directly receives a frame or a file from the PC and executes analysis processing for emergency abnormality information and preventive maintenance information and setting processing in the center PC 5 together.

Further, the center PC 5 corresponds to Ph in FIG.
The file to be read from the facsimile apparatus 4 specified by the caseC-Data (command) 108 is not specified.

The setting of the maintenance information from the center PC 5 is executed from the FAX data editing processing section 53, and is notified to the main control section 51 and stored. Similarly, the setting of the time of transmission from the center PC 5 is performed from the FAX data editing processing unit 53, and is notified to the main control unit 51 and stored.

The main control unit 51 analyzes and recognizes emergency emergency information and preventive maintenance information received from the facsimile
For each registered facsimile machine 4, the abnormality occurrence status, maintenance contents, contents necessary for abnormality recovery and maintenance inspection are stored, displayed, and printed in a list format. Further, the main control unit 51 also carries out execution time management of preventive maintenance information acquisition communication transmitted and acquired from the center PC 5.

The facsimile communication control unit 52 does not specify a file to be read from the facsimile machine 4 and does not execute transmission of the Phase C-Data (command) 108 shown in FIG.

In the embodiment and other embodiments of the present invention, the case where the file name read from the center PCs 1 and 5 is specified and the case where the file name is not specified have been described. The periodic communication remote maintenance procedure may be performed without performing the above steps from the center PCs 1 and 5.

In this way, by setting the preventive maintenance information acquisition communication by transmitting the information from the center PCs 1 and 5 to the facsimile machine 4 to be maintained, the facsimile to be maintained can be individually managed. When the operator performs the local adjustment at the user, the destination of the preventive maintenance information set in the facsimile apparatus 4 and the transmission time are duplicated, so that it is possible to prevent the notification from being missed to the center PCs 1 and 5 due to the duplication of the incoming call.

The facsimile machine 4 to be maintained
Can be registered, changed, canceled, and displayed in a list for each of the facsimile machines registered as a facsimile, so that the maintenance area in which the center PCs 1 and 5 are deployed can be changed, and maintenance accompanying user relocation can be performed. Even if the target center is changed, it is possible to continuously acquire and manage preventive maintenance information by changing the settings from the center PCs 1 and 5.

The time period can be designated for the periodical communication which is transmitted and acquired from the center PCs 1 and 5.
When multiple facsimile machines are to be maintained, maintenance staff does not need to calculate and schedule communication time in advance, and carry-over settings can be performed automatically even if the number of cases registered in the time zone does not end. It is possible to set a time zone in which facsimile is not used, and there is no hindrance to the normal work of the user.

A list of the presence / absence of repair work, necessary parts, and equipment is displayed in a list based on the emergency abnormality information.
Since you can remember and manage past abnormal situations,
It is possible to make the initial operation of the maintenance staff quicker, to prevent the over-response and the over-response, and to grasp the tendency to the abnormality for each facsimile and the device characteristics from the operation rate.

The maintenance timing can be predicted for each facsimile and for each model from the preventive maintenance information, and the parts and equipment necessary for the maintenance work can be grasped. The value can be set, and the notification from the facsimile machine 4 and the center PC
If the center PCs 1 and 5 collectively collect and store the facsimile, the maintenance work can be performed collectively and the maintenance work can be omitted. be able to.

[0118]

As described above, according to the present invention, in a regular communication remote maintenance system including a facsimile to be maintained and a maintenance center for connecting the facsimile via a line and performing a maintenance service, A personal computer arranged at the maintenance center registers the facsimile name, the facsimile telephone number and the user telephone number as maintenance information, stores the registered maintenance information, and periodically stores the registered maintenance information based on the stored maintenance information. By selecting a facsimile to be communicated, there is an effect that the maintenance status can be efficiently grasped.

[Brief description of the drawings]

FIG. 1 is a functional block diagram showing a functional configuration of a regular communication remote maintenance system according to an embodiment of the present invention.

FIG. 2 is a sequence chart showing a specific example of a communication procedure between the center PC and the facsimile apparatus according to one embodiment of the present invention.

FIG. 3 is a diagram showing a configuration of commands and codes used in an embodiment of the present invention.

FIG. 4 is a diagram showing a configuration of commands and codes used in one embodiment of the present invention.

FIG. 5 is a diagram showing a configuration of commands and codes used in one embodiment of the present invention.

FIG. 6 is a flowchart showing a regular communication operation in one embodiment of the present invention.

FIG. 7 is a flowchart showing a regular communication operation in one embodiment of the present invention.

FIG. 8 is a flowchart showing a regular communication operation in one embodiment of the present invention.

FIG. 9 is a flowchart showing a regular communication operation in one embodiment of the present invention.

FIG. 10 is a flowchart showing a regular communication operation in one embodiment of the present invention.

FIG. 11 is a flowchart showing a regular communication operation in one embodiment of the present invention.

FIG. 12 is a flowchart showing a regular communication operation in one embodiment of the present invention.

FIG. 13 is a flowchart showing a regular communication operation in one embodiment of the present invention.

FIG. 14 is a flowchart showing a regular communication operation in one embodiment of the present invention.

FIG. 15 is a diagram showing a configuration of abnormality information management according to an embodiment of the present invention.

FIG. 16 is a diagram showing a configuration of preventive maintenance management according to an embodiment of the present invention.

FIG. 17 is a diagram showing a configuration of a repair / maintenance parts equipment list according to an embodiment of the present invention.

FIG. 18 is a functional block diagram showing a functional configuration of a regular communication remote maintenance system according to another embodiment of the present invention.

[Explanation of symbols]

 Reference Signs List 1 maintenance center (center PC) 2 MODEM 3 general public line 4 facsimile machine 11, 51 main control unit 12 communication schedule control unit 13, 52 FAX communication control unit 14 maintenance information control unit 15, 53 FAX data editing processing unit 16, 54 FAX information setting processing unit 17, 55 System information setting processing unit 18 Regular communication time setting processing unit 19 Regular communication time management processing unit 20, 56 MODEM control processing unit 21 Maintenance information setting processing unit 22 Maintenance information storage processing unit

Claims (22)

[Claims] 1. A periodic communication remote maintenance system including a facsimile to be maintained and a maintenance center connected to the facsimile via a line to perform a maintenance service, wherein the name of the facsimile and the name of the facsimile are provided. Registration means for registering a telephone number and a user telephone number as maintenance information, storage means for storing the maintenance information registered by the registration means, and a facsimile to be periodically communicated based on the maintenance information stored in the storage means. A periodic communication remote maintenance system, characterized in that the maintenance center includes a personal computer including means for selecting a personal computer. 2. A remote maintenance procedure of bidirectional activation between the personal computer and the facsimile is defined, and at least the method, timing and number of execution of the remote maintenance procedure in each of the facsimile and the personal computer. 2. The regular communication remote maintenance system according to claim 1, wherein the regular communication is performed by specifying the following. 3. An emergency abnormality information between the personal computer and the facsimile, which indicates at least a failure of the facsimile apparatus and the consumption and deterioration of maintenance parts, and a preventive information indicating at least the use status of the maintenance consumable parts of the facsimile. 3. The periodic communication remote maintenance system according to claim 1, wherein the maintenance information is transmitted and received. 4. The emergency abnormality information is transmitted to the personal computer when it is generated from the facsimile, and the preventive maintenance information is transmitted from the facsimile to the personal computer at one of a regular interval and an irregular interval. 4. The periodic communication remote maintenance system according to claim 3, wherein the facsimile transmits the request to the personal computer in response to a request from the personal computer to the facsimile. 5. The personal computer is configured to register, change, cancel, and display a list of execution settings of the periodic communication corresponding to each facsimile registered as the facsimile to be maintained. The periodic communication remote maintenance system according to claim 1. 6. A means for storing a notification of emergency abnormality information received from the facsimile corresponding to each of the facsimile registered as the maintenance-target facsimile, and a maintenance target of the maintenance target based on a repair time for the emergency abnormality information. 6. The periodic communication remote maintenance system according to claim 3, further comprising means for calculating and storing an operation rate of each facsimile registered as a facsimile, in the personal computer. 7. A means for storing a notification of the preventive maintenance information received from the facsimile and the contents of the notification corresponding to each of the facsimile registered as the facsimile to be maintained, and registered as the facsimile to be maintained. Means for totalizing and analyzing the facsimile-specific occurrence situation and its abnormal contents for all facsimile machines,
7. The periodic communication remote maintenance system according to claim 3, wherein the personal computer includes means for notifying the total analysis result to the outside. 8. The system according to claim 3, wherein the execution time of the periodic communication for acquiring the preventive maintenance information is varied from the analysis result of the emergency abnormality information and the preventive maintenance information received from the facsimile. 7. The periodic communication remote maintenance system according to any one of 7. 9. An inspection list for holding, for each model of the facsimile, parts and equipment necessary for the respective operations of the abnormality recovery and the maintenance inspection based on an analysis result of the emergency abnormality information and the preventive maintenance information received from the facsimile. 9. The periodic communication remote maintenance system according to claim 3, further comprising means for notifying the contents of the inspection list to the outside in the form of a list in the personal computer. 10. The personal computer includes means for setting carry-over communication of the periodic communication when the periodic communication for acquiring the preventive maintenance information becomes a communication error and re-communication is required, as the facsimile to be maintained. 10. The periodic communication remote maintenance system according to claim 3, wherein the presence or absence of the carry-over communication is specified individually or collectively for each registered facsimile. 11. A means for storing, based on the emergency abnormality information and the preventive maintenance information received from the facsimile, the contents of abnormality recovery and maintenance inspection of the facsimile corresponding to each of the facsimile registered as the facsimile to be maintained. The periodic communication remote maintenance system according to any one of claims 3 to 10, further comprising means for notifying the stored contents to the outside in the form of a list in the personal computer. 12. A regular communication remote maintenance system for a regular communication remote maintenance system including a facsimile to be maintained and a maintenance center for connecting the facsimile via a line to perform a maintenance service, wherein A personal computer arranged at the center registers the name of the facsimile, the telephone number of the facsimile, and the user telephone number as maintenance information, stores the registered maintenance information, and based on the stored maintenance information. A periodic communication remote maintenance system characterized in that a facsimile to be periodically communicated is selected. 13. A remote maintenance procedure of bidirectional startup between the personal computer and the facsimile is defined, and at least a method, a timing, and a number of times of performing the remote maintenance procedure in each of the facsimile and the personal computer. 13. The periodic communication remote maintenance system according to claim 12, wherein the periodic communication is performed by specifying the following. 14. An emergency abnormality information between the personal computer and the facsimile, which indicates at least a failure of the facsimile apparatus and the consumption and deterioration of maintenance parts, and a preventive information indicating at least the use status of the maintenance and consumable parts of the facsimile. 14. The regular communication remote maintenance method according to claim 12, wherein the maintenance information is transmitted and received. 15. The emergency abnormality information is transmitted to the personal computer when it is generated from the facsimile,
The preventive maintenance information is transmitted from the facsimile to the personal computer at one of a regular interval and an irregular interval, and transmitted from the facsimile to the personal computer in response to a request from the personal computer to the facsimile. 15. The periodic communication remote maintenance system according to claim 14, wherein the periodic communication remote maintenance system is performed. 16. The personal computer according to claim 1, wherein said personal computer registers, changes, and sets the execution setting of said periodic communication corresponding to each of the facsimile registered as said facsimile to be maintained.
16. The periodic communication remote maintenance system according to claim 12, wherein the cancellation and the list display are performed. 17. The personal computer stores a notification of emergency abnormality information received from the facsimile in correspondence with each facsimile registered as the facsimile to be maintained, and based on the repair time for the emergency abnormality information, 17. The periodic communication remote maintenance system according to claim 14, wherein an operation rate of each facsimile registered as a maintenance target facsimile is calculated and stored. 18. The personal computer stores a notification of the preventive maintenance information received from the facsimile and the contents of the notification corresponding to each of the facsimile registered as the facsimile to be maintained, and registers the notification as the facsimile to be maintained. 18. The apparatus according to claim 14, wherein the occurrence status unique to the facsimile and the contents of the abnormality are totally analyzed for all of the facsimile devices, and the result of the total analysis is notified to the outside. Regular communication remote maintenance method described. 19. The periodic communication for acquiring the preventive maintenance information from the analysis result of the emergency abnormality information and the preventive maintenance information received from the facsimile, the execution time of which is variable. 18. The periodic communication remote maintenance method according to any one of 18. 20. The personal computer, based on an analysis result of the emergency abnormality information and the preventive maintenance information received from the facsimile, determines parts and equipment necessary for the respective operations of the abnormality recovery and the maintenance and inspection for each type of the facsimile. 20. The periodic communication remote maintenance system according to claim 14, wherein the system is held as an inspection list, and the contents of the inspection list are notified to the outside in the form of a list. 21. The personal computer sets the carry-over communication of the periodic communication when the periodic communication for acquiring the preventive maintenance information becomes abnormal and requires re-communication, and is registered as the facsimile to be maintained. 21. The periodic communication remote maintenance system according to claim 14, wherein the presence or absence of the carry-over communication is specified for each of the facsimile devices individually or collectively. 22. The personal computer, based on the emergency abnormality information and the preventive maintenance information received from the facsimile, responds to the facsimile registered as the maintenance target facsimile with the contents of abnormality recovery and maintenance inspection of the facsimile. 22. The periodic communication remote maintenance system according to claim 14, wherein the stored contents are notified to the outside in a list form.