JP2001188849A - Customer information management device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a customer information management device with which the schedule of visiting customers is easily planned. SOLUTION: The information of the customers inside a customer information storage data base is stored with latitude and longitude which are position information on the overlap map 27 of graphic 31 as addresses. Thus, the graphic 31 on the overlap map 27 and the date of the customer are linked and they are easily and simultaneously displayed on a display 11. Thus, a sales person is not required to separately prepare a map, easily plans a visiting schedule while referring to both of the information of the customers and the overlap map 27 on the display 11 and plans the efficient visiting schedule for visiting the customers in the neighborhood altogether by studying the overlap map 27.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a customer information management device capable of managing information on a large number of customers collected by a computer or the like.

[0002]

2. Description of the Related Art Conventionally, in order to efficiently promote marketing activities, customer information in which information about a large number of customers is input to a computer, a database about the customers is constructed with the information, and the latest information can be always taken out. A management system is known (Japanese Patent Laid-Open No. 6-2667).
No. 31, etc.). Here, when collecting customer information by telephone, in order to be able to update the database at any time, we linked the telephone number with the database and obtained it at the place where we were talking with the customer by telephone. Information is input so that the latest information is always stored in the database. Such a customer information management system displays information in a database in characters compiled in a table format.

On the other hand, a house building contractor such as a prefabricated house manufacturer, for example, when a prospective customer who has a possibility of ordering a construction work visits a housing exhibition hall, a salesperson assigned to each district assigns the prospective building customer. When visiting, and when a contracted customer etc. introduces another prospective customer, input information about a large number of customers obtained into a computer, and use this information to enter a customer information database It is trying to use it for sales and marketing activities.

[0004]

[0005] By the way, a salesman who sells a product such as a house or is in charge of after-sales service of a sold product must visit a customer in order to promote sales and marketing activities. Can not do.
However, in making a visit plan, the conventional customer information management system only obtains text information, so that it is necessary to prepare a separate map in order to determine an efficient visit order and the like. There is a problem that a visit plan cannot be easily made.

[0005] It is an object of the present invention to provide a customer information management device which makes it possible to easily plan a visit to a customer.

[0006]

According to the first aspect of the present invention, information about customers including prospective customers who are likely to contract and customers who have already contracted can be described by using reference numerals in the embodiments described later. Information management device 1 for managing a customer, a map 27 on which a figure 31 indicating the location of the customer is drawn
And a display device 11 for displaying the customer information, wherein the customer information is a customer information management device stored in a customer information storage database using the position information of the figure on the map as an address.

According to the invention, since the graphic on the map indicating the location of the customer and the information of the customer are linked, simultaneous display on these display devices can be easily performed. Even if a separate map is not prepared, a visit plan can be easily made while referring to both the customer information and the map on the display device.

According to a second aspect of the present invention, there is provided the customer information management apparatus according to the first aspect, wherein the form of the graphic changes according to the progress of the contract with the customer. Here, the “progress of the contract” includes not only the progress until the contract is concluded (conclusion), but also the progress until the contents of the contract are fulfilled. Therefore, for example, the progress from the conclusion of the contract until the product or the like becomes owned by the customer is also included. In such a configuration, the contract status can be easily confirmed, so that a visit plan according to the contract status can be easily made.

A third aspect of the present invention is the customer information management apparatus according to the second aspect, wherein the graphic changes in color as the contract with the customer progresses. As the contract with the customer advances, the management needs to be more carefully performed. However, according to the present invention, the darker the color of the figure is, the better the visibility is. Will be grasped.

According to a fourth aspect of the present invention, in the customer information management device according to any one of the first to third aspects, the customer information is stored by selecting the figure displayed on the display device. The customer information management device displays the customer information stored in a database at the same time. Such a configuration is effective when, for example, it is desired to confirm information of a customer on a visiting route in a situation where a visiting route is determined to some extent.

According to a fifth aspect of the present invention, in the customer information management device according to any one of the first to fourth aspects, the display device includes character information (customer list) 42 relating to the customer in the customer information storage database. Is displayed, and the map on which the graphic is drawn is simultaneously displayed by selecting the customer from the character information. Such a configuration is effective, for example, in the case where a plurality of customers who want to visit to some extent have been determined and it is desired to confirm the visiting route, in contrast to the invention of claim 4.

According to a sixth aspect of the present invention, in the customer information management device according to any one of the first to fifth aspects, the object to be contracted with the customer is a house, and the display device includes:
The customer information management device displays a model house of a house that the customer plans or actually builds. Information such as what type of home the customer plans or purchases from a large family of home products is very important to home building contractors, so such information is simply referred to as the product name. In addition, if the same type of model house is also displayed by the appearance display (appearance display list 43), it is possible to surely and quickly grasp the type of house related to the customer from the appearance.

According to a seventh aspect of the present invention, in the customer information management device according to any one of the first to sixth aspects, the object to be contracted with the customer is a house, and the information of the customer under the house is included in the information. , A customer information management device including the progress of each construction stage. In such a configuration, the progress of the construction will be displayed at each construction stage such as foundation work and upper building, and can be used as information for holding a construction site guidance meeting for other customers before construction It is.

According to an eighth aspect of the present invention, in the customer information management apparatus according to any one of the first to seventh aspects, the object of the contract with the customer is a house, and the information of the customer occupying the house includes , A customer information management device that includes a repair history for each part of a house. In such a configuration, since the repair history is displayed for each part of the building, the parts that need to be repaired in the future can be appropriately predicted.

[0015]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below with reference to the drawings. FIG. 1 shows a customer information management device 1 of the present embodiment. This customer information management device 1
Is a system for industrialized home production and sales companies to manage information about prospective customers who are likely to enter into a construction contract, contracted customers, and customers who are actually occupying a built house. ing. In this system, computers 2 and 10 are mutually connected by a communication network such as a LAN. The computer 2 is a high-speed computer on which a large database can be constructed, and is the core of the system. The computer 2 includes a hard disk device 3 as a storage unit that stores a database constructed from information on a large number of customers, and a plurality of types of map drawings in order to grasp the location of each customer and the surrounding environment. Is provided. The computer 2 is provided with a CPU 4 for controlling writing and reading of data to and from the hard disk device 3. Computer 10 has a display for operator operation
This is a terminal device of the system including a man-machine interface including a keyboard 11 and a keyboard 12. The computer 10 is provided with a CPU 13 for performing various processes in order to access a database stored in the hard disk device 3 and fetch a map drawing through communication with the computer 2.

The database constructed in the hard disk drive 3 stores information about a large number of registered customers, for example, the product type of the product to be provided to the customer, the customer's own age, occupation and annual income, family structure, and the entire family. Income (household annual income), type of residence, current address, telephone number, building address,
The site area, the latitude and longitude of the current address, and the latitude and longitude of the building site are accumulated. Here, the location of the customer can be specified not only by a normal address represented by a place name and an address but also by latitude and longitude.
In the present embodiment, the latitude and longitude are the position information according to the present invention. The hard disk device 3 stores a plurality of types of map drawings in order to show the location of the customer on a map and to grasp the environment of the location of the customer. As the map drawings stored in the hard disk device 3, those according to the business scope of the industrialized home manufacturing and selling company are prepared. More specifically, the hard disk device 3 stores a customer coordinate drawing, a road drawing, a municipal boundary drawing, a topographic drawing, a land condition drawing, and a city planning drawing in which the location of the customer described later is set. ing.

The display 11 of the computer 10 is a display device for showing the location of the customer on a map. This display 11 has, as shown in FIG.
Customer coordinate drawing 21, Topographic drawing 22, Municipal border drawing 23,
As shown in a road drawing 24, a city planning drawing 25, and FIG. 3, land condition drawings 26 as ground maps that display the ground strength of each region by color are set in different layers. The land condition drawing 26 is a raster drawing in which figures and characters to be displayed are treated as a set of points so that boundaries of each color are not formed, so that darker portions indicate areas with lower soil bearing capacity. Has become. Note that FIG.
In the figure, for convenience of drawing, the difference in color for identifying the soil bearing is expressed by the difference in shaded density.

Returning to FIG. 2, the display 11 shows these customer coordinate drawing 21, topographic drawing 22, and municipal boundary drawing.
23, road drawing 24, city planning drawing 25, and land condition drawing
Of the 26, a necessary map is overlapped on the screen as much as necessary at the same time as a superimposed map 27 and can be displayed. Here, customer coordinate drawing 21, topographic drawing 22, municipal boundary drawing
23, road drawing 24 and city planning drawing 25 are superimposed. The scale of these drawings can be set as appropriate according to the business range and scale of the industrialized home manufacturing and selling company.
If a scale of 2500, 1/25000, 1/50000, etc. can be adopted, and the business range of the industrialized home manufacturing and selling company is spread all over Japan, a map drawing showing the whole of Japan is displayed as an index screen, and It is only necessary to go to the prefecture.

Here, as shown in FIG. 4, the customer coordinate drawing 21 is represented by a circular graphic 31 in which the customer's location set with latitude and longitude as coordinates. The color of this circular graphic 31 changes to a darker color as the salesperson approaches the customer and closes the contract.
By looking at the customer coordinate drawing 21, it is possible to easily identify the progress of the sales activities of the salesperson for each customer. In the present embodiment, customers are divided into, for example, four types according to the contract status, and four colors having different colors are made to correspond to each customer. Specifically, the lightest shaded figure 31
Responds to customers who are moving into an older building and are likely to visit in the future. Next, the dark shaded figure 31 is a customer who, as a result of the above, was able to obtain detailed information by starting a visit, or was able to obtain information when visiting a housing exhibition hall, and was called a management customer. Responding to customers The darker shaded figure 31 can be closed by the management customer and corresponds to the customer who is currently constructing the building.
The darkest graphic 31 corresponds to a customer who has completed the building and is occupied, and who is to be subjected to after-sales service. In addition,
In FIG. 4, for convenience of drawing, a difference in color for identifying the progress of the business activity is represented by a difference in shaded density. Such a customer coordinate drawing 21 is a vector drawing which is handled as a set of lines represented by a predetermined function.

As shown in FIG. 5, the terrain plan 22 describes rivers 32, waterways, coastlines, and main buildings 33. Here, as the building 33 described in the topographical drawing 22, not only a large building 33 such as a government office building, a post office, a school, a bank, and a large factory, but also a small building 34 such as a house is described. ing. As a result, the environment of the customer's location can be grasped in detail. Like the customer coordinate drawing 21, such a topographic drawing 22 is a vector drawing that is treated as a set of lines represented by a predetermined function.

The municipal boundary drawing 23, as shown in FIG. 6, describes a boundary 35 between cities and towns and a boundary 36 between sections having different addresses. This municipality border drawing
By referring to 23, the location of the customer can be specified based on the address. Such a municipal boundary drawing 23 is a vector drawing like the topographic drawing 22 and the customer coordinate drawing 21.

As shown in FIG. 7, the road drawing 24 describes alleys between houses and narrow roads 37 such as private roads to thick roads 38 such as main roads. By referring to the road drawing 24, an efficient customer visit route can be set. Such a road drawing 24
Like the terrain drawing 22 and the customer coordinate drawing 21, they are vector drawings.

As shown in FIG. 8, the city planning drawing 25 changes the color for each different use to show the use in the area. In FIG. 9, the white (unshaded) part is a first-class residential area where only low-rise houses can be built, the darker part along the main road 39 is a commercial area, and Another highway 40 that crosses highway 39
The middle-colored area along is a second-class residential area where high-rise houses such as condominiums can be built. These areas have different floor area ratios and floor area ratios, and by referring to this city planning drawing 25, the maximum building area and total floor area of buildings that can be built on the customer's premises can be easily grasped. It has become. Further, the city planning drawing 25 is a raster drawing in which figures and characters to be displayed are treated as a set of points so that a boundary line of each color is not formed. In FIG. 4, for convenience of drawing, differences in colors for identifying uses are represented by differences in shaded density.

As shown in FIG. 9, the overlapping map 27 appropriately combining the above-mentioned drawings 21 to 26 shows a customer's location by a circular graphic 31 and also shows the surrounding environment in detail. Has become. Here, the customer coordinate drawing 21 and the customer information storage database are linked to each other.
That is, the latitude and longitude for indicating the location of the customer with the circular graphic 31 are not only functions as coordinates for indicating a predetermined position on the map drawing, but also the customer's location in the database constructed in the hard disk drive 3. It also functions as an address indicating the position where the information is stored. Thus, by accessing the graphic 31 represented on the overlapped map 27 with a mouse or the like, the customer information 41 of the customer located at the position of the overlapped map 27 indicated by the figure 31 can be displayed at the same time. Instead of using the overlap map 27, the same operation may be performed by selecting the graphic 31 on the customer coordinate drawing 21.

FIG. 10 shows a figure corresponding to the above-mentioned manager.
The customer information 41 when 31 is selected is shown. In the customer information 41, progress data or the like for confirming the consultation (business negotiation) progress is displayed as basic information, and, for example, "planning time" with the customer can be confirmed. In this “planned time”, ranks A to D can be displayed.
Rank D is for customers expected to contract within one year, Rank C
Means a customer expected to contract within six months, rank B means a customer scheduled for next month, and rank A means a customer scheduled for contract this month. In the “planned time”, the date when these ranks are updated and the like are also displayed. If the contract time cannot be determined at this time, such as a customer who is scheduled to visit in the future, the rank N is displayed.

In addition, the “source” in the basic information includes, for example, what kind of means the customer information could be obtained, for example, when visiting a home exhibition hall or a business office.
The information can be displayed separately through a friend's meeting, through the Internet, or a dive visit. Further, as the “plan”, a request or the like regarding the house that the customer wants to build can be displayed. The specific information of the "plan" is displayed as detailed information and information on the appearance and floor plan according to the accumulation status in the customer information accumulation database.

Although not shown, as the information of the customer who is constructing the house after the contract has been completed, information for confirming the construction stage such as the foundation work and the upper building can be displayed.
Information on the occupants who have been occupied includes the number of years elapsed in each part of the building, the repair status of each part in the building, the number of years elapsed since the repair, the repair history, the reason for the need for repair, the person in charge of repair, etc. It has become.

Conversely, by performing a predetermined operation while browsing the character information on the customer in the database, the portion indicating the customer's location in the predetermined map drawing from the latitude and longitude is displayed on the display 11 together with the character information. Is displayed. FIG. 11 shows a part of the customer list 42 as character information. When an arbitrary customer (a customer without hatching in FIG. 11) is selected from the scrolled customer list 42, a drawing showing the figure 31 corresponding to this customer is displayed simultaneously with the list 42. In this case, the customer information 41 described above may be displayed at the same time. The list 42 can be switched to the appearance display list 43 shown in FIG. 12 by accessing the upper right switching portion. For example, when a house name of a house is already stored, a model house of the house name is displayed on the outside.

According to this embodiment, the following effects can be obtained. 1) Customer information in the customer information storage database is a graphic
Since the latitude and longitude, which are positional information on the map of the map 31, are stored as addresses, it is possible to link the figure 31 on the overlapped map 27 indicating the customer's location with the customer's data. Simultaneous display on the display 11 can be easily performed. Therefore, the salesperson does not need to prepare a separate map.
Can easily make a visit plan while referring to both, and by examining the overlap map 27, it is possible to make an efficient visit plan to visit nearby customers collectively and improve the sales rate of salespeople Can be achieved.

2) The color of the graphic 31 changes according to the progress of the contract with the customer, so that the contract status can be easily confirmed, and a visit plan according to the contract status can be easily made.

3) At this time, since the color of the graphic 31 changes intensely as the contract with the customer progresses, it is possible to easily grasp the customer whose contract is progressing so that more careful management is required. Can perform reliable customer management.

4) The customer information 41 stored in the customer information storage database is displayed on the display 11 by selecting the displayed graphic 31, so that the visit route is determined to some extent in a situation where the visit route is determined. Information on customers along the route can be easily confirmed.

5) On the display 11, a customer list 42 based on the customer information storage database is displayed, and a map on which the figure 31 is drawn by selecting an arbitrary customer from the customer list 42 is displayed. Therefore, in a situation where a plurality of customers who want to visit to some extent are determined, the visit route can be easily confirmed, and an efficient visit route can be determined.

6) Since the display 11 displays a model house of the same type as the house that the customer plans to build or the house actually built as the appearance display list 43, the house building contractor is also very The type of house to be built, which is important information, can be reliably and quickly grasped not only from the product name but also from the appearance, and appropriate sales and advice can be made at the time of a visit.

7) As the customer information, the contract time is displayed for each rank, and the update date of the rank is also displayed, so that it is possible to judge whether or not progress has been made on the basis of the date and to check the progress with the progress. Changes can be confirmed.

8) Since the progress of the construction is displayed as the information of the customer during the construction at each stage of the construction such as the foundation work and the upper building, the information for the case of holding a construction site information meeting for the customer such as the management customer. In particular, when there are a plurality of construction sites with different progresses, the tour route can be determined according to the construction stage, and a more meaningful information session can be held.

9) Since the repair history is displayed for each part of the building as information of the resident customer, appropriate advice regarding maintenance of the customer's house can be given, for example, a part requiring repair in the future can be predicted.

10) Customer coordinate drawing 21 showing the location of the customer
In addition, since the overlap map 27 on which the map drawings 21 to 26 representing the area near the location are appropriately superimposed can be displayed on the display 11, the environment of the customer's location can be easily understood. Moreover, since the customer coordinate drawing 21 is a vector drawing, even if the scale of the map displayed on the display 11 changes, the graphic 31 indicating the location of the customer can be fixed to a predetermined size, and a large-scale map However, the figure 31 indicating the location of the customer does not disappear, and the location of the customer can be easily grasped regardless of the scale of the map.

11) Road drawing 24, municipal border drawing 23,
A topographic drawing 22, a land condition drawing 26, and a city planning drawing 25 are provided and necessary map drawings are superimposed and displayed at the same time. Therefore, unnecessary information of unnecessary map drawings is not displayed on the display 11, and the customer's location Can be grasped at a glance, and the necessary information on the environment of the customer's location can be quickly grasped. Here, since the road drawing 24, the municipal border drawing 23, the topographic drawing 22, and the city planning drawing 25 are vector drawings, even if the drawing displayed on the screen of the display 11 is enlarged or reduced, the line on the drawing is displayed. It is possible to accurately understand the environment of the customer's location without any change. In particular, since the topographic drawing 22 is a vector drawing, major buildings such as government office buildings, post offices, schools, banks, and large factories can be accurately described in the topographic drawing 22 and provided in the area. Public facilities and production facilities can be grasped from the topographic map, and from this point, the environment at the location of the customer can be understood in detail.

12) As a map drawing, a land condition drawing 26 for displaying the ground strength of each region is provided, and since this land condition drawing 26 is created by a raster drawing, a color attribute is given to a point forming a figure or the like. It is possible to represent the state of the ground with color,
From the land condition drawing 26, it is possible to easily grasp the state of the ground of the customer's premises, and it is possible to accurately perform the estimation of the foundation in the construction work. In addition, because the state of the ground is shown in color, the boundaries of the ground in different states are not displayed, and even in areas where the ground in different states is complicated and complicated, there is no ground boundary, so the ground state is accurate and accurate. It can be clearly displayed.

It should be noted that the present invention is not limited to the above-described embodiment, but includes other configurations that can achieve the object of the present invention, and also includes the following modifications.
For example, in the above-described embodiment, the color of the graphic 31 changes as the contract advances, but the shape is not limited to the color change and may be changed. FIG. 13 shows an example in which the shape is changed in this way. In FIG. 13, a customer who is occupying an old house is shown by a diamond-shaped figure 31, and a customer corresponding to a management customer in the embodiment is shown by a cross-shaped figure 31,
A customer occupying a house built by a building contractor is indicated by the circled graphic 31.

Further, the map drawings 21-
Which of the drawings 26 is to be overlapped is arbitrary, and it is sufficient that at least the customer's location can be ascertained as a result of the overlap and the visit route can be determined.

In the above-described embodiment, the shade of the graphic 31 is divided into four colors to correspond to customers who are likely to visit each of them in the future, customers as managers, customers under construction, and customers who are moving in. However, for example, the color is further changed according to the rank described above among the management customers, and the color is changed every time the construction or inspection such as the foundation work, the upper building type, the intermediate inspection, the completion inspection, etc. is completed among the customers under construction. It may be changed, and the color may be changed each time the customer who has been occupying is repaired. Especially for customers under construction, if the form of figure 31 is changed according to the construction stage,
Since a plurality of construction sites at different construction stages can be immediately judged, a tour route following the construction stage when a site information meeting is held can be easily determined while looking at the display 11.

Further, the map drawings are not limited to those shown in the first embodiment, and other types of map drawings such as a high-line drawing and a snowfall drawing may be added. Various types of map drawings may be provided as appropriate. Further, as the customer information management device, a plurality of computers are connected to a LAN.
The system is not limited to a system connected to each other by a communication network, but may be a so-called stand-alone system used independently by one computer.

The customer managed by using the customer information management apparatus according to the present invention is not limited to a customer who is contracted for a house building, but can be applied to a customer of an arbitrary product accompanied by a customer visit.

[0046]

As described above, according to the first aspect of the present invention, since the graphic on the map showing the location of the customer is linked to the customer data, the data is displayed on these display devices. Can be easily displayed at the same time, and without preparing a separate map,
There is an effect that the visit plan can be easily drafted while referring to both the customer information and the map on the display device.

According to the second aspect of the present invention, since the figure whose form changes in accordance with the contract status is displayed, the contract status can be easily confirmed, and the visit plan according to the contract status can be easily drafted. is there.

According to the third aspect of the present invention, since the graphic corresponding to the customer who should be managed more carefully is made into a dark color with good visibility, such a customer can be easily grasped. .

According to the fourth aspect of the present invention, since the customer information stored in the customer information storage database is displayed by selecting a figure, in a situation where the visiting route is determined to some extent, the This has the effect that customer information can be easily confirmed.

According to the fifth aspect of the present invention, a map in which a figure is drawn by selecting a customer from the customer list based on the customer information storage database is displayed, so that a plurality of customers who want to visit to some extent are determined. In such a situation, there is an effect that the visit route can be easily confirmed.

According to the invention of claim 6, since the model house of the same type as the house the customer plans to build or the house actually built is displayed on the exterior, the type of the house related to the customer is determined from the appearance. There is an effect that it is possible to reliably and quickly grasp the information.

According to the seventh aspect of the present invention, the progress of the construction can be displayed at each construction stage such as a foundation work and an upper building, and as information for holding a construction site information meeting to other customers before the construction. There is an effect that it can be used.

According to the invention of claim 8, the repair history can be displayed for each part of the building, and there is an effect that a part which needs repair in the future can be appropriately predicted.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an entire embodiment of the present invention.

FIG. 2 is a schematic diagram showing a screen displayed by the display device of the embodiment.

FIG. 3 is a schematic diagram showing a land condition drawing according to the embodiment.

FIG. 4 is a schematic diagram showing a customer coordinate drawing according to the embodiment.

FIG. 5 is a schematic diagram showing a topographical drawing according to the embodiment.

FIG. 6 is a schematic diagram showing a municipal boundary drawing according to the embodiment;

FIG. 7 is a schematic diagram showing a road drawing according to the embodiment.

FIG. 8 is a schematic diagram showing a city planning drawing according to the embodiment.

FIG. 9 is a schematic diagram showing a polymerization map according to the same embodiment.

FIG. 10 is a schematic diagram showing customer information according to the embodiment.

FIG. 11 is a schematic diagram showing a customer list according to the embodiment.

FIG. 12 is a schematic diagram showing an appearance display list according to the embodiment.

FIG. 13 is a schematic view showing a modification of the present invention.

[Explanation of symbols]

 1 Customer Information Management Device 11 Display as Display Device 12 Keyboard 22 to 26 Map Drawing 21 Customer Coordinate Drawing 22 Topographic Drawing 23 Municipal Boundary Drawing 24 Road Drawing 25 City Planning Drawing 26 Land Condition Drawing 27 Overlay Map as Map 41 Customer information 42 Customer list which is character information 43 Appearance display list

Claims (8)

[Claims] 1. A customer information management device for managing information on a customer including a prospective customer who is likely to make a contract and a customer who has already made a contract, comprising: a map on which a graphic indicating the location of the customer is drawn; A customer information management device, comprising: a display device for displaying customer information; and wherein the customer information is stored in a customer information storage database using location information of the graphic on a map as an address. 2. The customer information management device according to claim 1, wherein the form of the graphic changes according to the progress of a contract with the customer. 3. The customer information management device according to claim 2, wherein the graphic changes in color as the contract with the customer progresses. 4. The customer information management device according to claim 1, wherein the display device stores the figure in the customer information storage database by selecting the displayed figure. A customer information management device, wherein the customer information is displayed at the same time. 5. The customer information management device according to claim 1, wherein the display device displays character information on the customer in the customer information storage database, and displays the character information. The customer information management device, wherein the map on which the figure is drawn is displayed at the same time by selecting the customer from among them. 6. The customer information management device according to claim 1, wherein the object to be contracted with the customer is a house, and the customer displays a plan on the display device. A customer information management device, wherein a model house of an existing or actually built house is displayed on the outside. 7. The customer information management device according to claim 1, wherein the object of the contract with the customer is a house, and the information of the customer who is performing the house includes information for each construction stage. A customer information management device comprising progress information. 8. The customer information management device according to claim 1, wherein the object to be contracted with the customer is a house, and the information of the customer occupying the house includes information on each part of the house. A customer information management device characterized by including a repair history of the customer.