JP2001184396A - Selling system, ordering system and individual managing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a selling system and an ordering system, which can promote the reuse of a product an parts and can reduce waste and which an end user can easily use. SOLUTION: A necessary functional performance deciding processing (410) converting the use purpose and the use content of the end user into a function and performance, which are required for a unit, a recommended product deciding processing (430) retrieving the product satisfying the conditions of the necessary function and performance, a change part deciding processing (420) taking the difference of the function and the performance of the possessed unit and the necessary function and performance of the unit decided to fit to the use purpose and the use content of the end user from the constitution of the possessed unit of the end user and selecting the parts to be changed and parts which are not necessary to be changed in the possessed unit from the difference and an exceptional recommended parts deciding processing for selecting the parts which are not necessary to be changed and compatible parts on the parts constituting the recommended product are disposed.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

TECHNICAL FIELD The present invention relates to the field of distribution, and particularly relates to a sales system for an end user to purchase a product from a seller, a method of expressing a product to be sold, an ordering system between a seller and a manufacturer, and management of individual products. Related to an individual management system.

[0002]

2. Description of the Related Art Conventionally, when an end user purchases a product, he or she looks at various product catalogs and pamphlets, examines the functions and performances of those products, compares them, and determines the product to be purchased. is necessary.

[0003] On the other hand, there is a sales method in which an end user designates necessary functions and performances and a product suitable for the functions and performance can be purchased. An example is the Internet sales of personal computer (hereinafter, personal computer) products.

[0004] At present, Internet sales of personal computer products are performed by the end user himself / herself selecting parts or determining specifications for each part type within a range specified by the seller, thereby determining product specifications. And sell it. Here, in general, sales of products are often made in units of complete products that function by themselves.

In the case of a personal computer product, a CPU as a processing device
And a main unit having a memory as a temporary storage device and a hard disk as a fixed storage device, a display as a display device, a keyboard as an input device, a mouse as a pointing device, and the like. Products. These components are regarded as components for personal computer products. Products are managed by product type and serial number. By attaching a label on which the product type and serial number are described to the product itself, the product is associated with the product type and serial number.

[0006]

In the above prior art, since the end user must have knowledge of the product field and knowledge of parts, it is not a sales method that anyone can easily use. Also, if you make a judgment based on the function and performance of the device, you may select a device with more functional performance than necessary from the feeling that you want a high-performance device, and as a result, In some cases, we purchase equipment with higher performance and higher functionality than necessary.

When the end user replaces a personal computer owned by the end user, it is necessary to replace all of the personal computer equipment if the sales method is based on the product, even if the personal computer includes still usable parts. There is a problem in that it takes money and time to obtain usable parts from a PC product that is no longer needed by replacement, and parts that have little market value are discarded without being taken out. If the end user intends to replace a part by himself, there is a problem that the end user must have knowledge of the product field and knowledge of parts as described above.

In order to reuse parts as described above, it is necessary to grasp what kind of parts a product is composed of. However, the management method of affixing a label to a product itself as in the related art is ineffective when the component configuration of the product has changed. In addition, there is a problem in that the label cannot be reduced in size by the method of indicating the product type or the serial number on the label, so that the parts that can be attached are limited.

An object of the present invention is to provide a sales system capable of promoting reuse of products and parts and reducing waste. Another object of the present invention is to provide a sales system that can be easily used by end users who do not have knowledge of product fields and parts. Another object of the present invention is to provide an ordering system between a seller and a manufacturer suitable for the sales system. Another object of the present invention is to realize an individual management system capable of easily managing the configuration of a product individual.

[0010]

[Means for Solving the Problems] Required function / performance determination processing for converting the purpose and contents of use of the end user into functions and performance required for the device, and a recommendation for searching for a product satisfying the required functions and performance conditions By product decision processing
End users can easily select products that meet their requirements. As a result, a sales system that can be easily used by end users who do not have knowledge of product fields and parts is realized, and sellers can gather many end users.

[0011] Further, since the device can be selected based on what the end user wants to do, it is not necessary to select a device having more functional performance than necessary. The possibility of purchasing high-performance devices is reduced.

A process of grasping the function and performance of the current organic device from the configuration of the current organic device of the end user, obtaining a difference between the function and performance of the current organic device and the required function and performance, and changing the difference in the current organic device from the difference. Changed part determination processing consisting of parts to be changed and processing to select parts that do not need to be changed, and the compatibility with the parts to be changed is checked and replaceable parts are selected.
The end user can select a product or a function enhancement method that satisfies the user's requirements by performing a recommended component determination process of selecting a component that satisfies the required function and performance from the replaceable components. As a result, a sales system that can be easily used by end users who do not have knowledge of the product field and parts can be realized, and further, the reuse of products and parts can be promoted, and the amount of waste can be reduced.

The end user satisfies his / her requirements by performing the excluded recommended part determination processing of selecting parts that are compatible with the parts that do not need to be changed with respect to the parts that constitute the recommended products determined by the above-described recommended product determination processing. When purchasing a product, reusable parts can be easily selected from the parts constituting the current organic device of the end user. This realizes a sales system capable of promoting reuse of products and parts and reducing waste.

When ordering a product from a seller to a manufacturer, a product order for transmitting order information including information on a product to be ordered and parts to be reused among the components constituting the current organic device of the end user. Processing, and receiving the ordering information, and ordering a part of the same part as the reused part when the information on the part to be reused from the parts constituting the current organic device of the end user is included in the information. By the product order processing excluded from the product, it is possible to easily perform the order processing and the order processing of the product in which a part is reduced from the component configuration of the product. Thus, an ordering system suitable for the sales system is realized.

IC comprising a non-contact data carrier mechanism
An individual management system comprising a device configured with a component having a tag and an IC reader for obtaining component information in a non-contact manner from an IC tag provided to the component, wherein the IC reader obtains the component information from the current organic user of the end user. Processing to store product individual information in the product individual database, processing to store information about individual products delivered by the manufacturer, and delivery of parts related to parts to be reused from product individual information related to the current organic product of the end user The process of moving to the product individual information on the product thus performed manages the product individual. This realizes a product management system that can easily grasp the configuration even when the component configuration of the product changes.

According to the present invention, it is possible to realize a sales system capable of promoting reuse of products and parts and reducing waste. Further, according to the present invention, it is possible to realize a sales system that can be easily used by an end user who does not have knowledge of a product field or parts. Further, according to the present invention, an ordering system between a seller and a manufacturer suitable for the sales system can be realized. Further, according to the present invention, an individual management system that can easily manage the configuration of a product individual can be realized.

[0017]

DESCRIPTION OF THE PREFERRED EMBODIMENTS (0. Outline) An embodiment will be described by taking sales, ordering, and individual management of personal computer products as examples. In the present invention, an end user accesses a seller's sales system via a network and purchases equipment using a user interface provided by the sales system. A communication format exchanged between the ordering system of the sales system and the order receiving system of the manufacturer from the seller to the manufacturer at the time of occurrence, the ordering system and the order receiving system, and individual management of the equipment owned by the end user. Related to an individual management system.

FIG. 1 is a diagram showing the overall configuration of a system implemented in the present invention. Reference numeral 100 denotes a system of a seller of products and parts, which includes a sales system 110 and an ordering system 1.
20 and purpose of use-necessary function performance relation database 13
0, a product specification database 140, a component specification database 150, a component compatibility database 160, and a product individual database 170.

The sales system is a system for selling products or parts to end users. The ordering system is a system for ordering a product or part from a manufacturer. Reference numerals 200a and 200b denote systems of manufacturers of products and parts, and order receiving systems 210a and 210b and a product specification database 1 (220
a), component specification database 1 (230a), component compatibility database 1 (240a), product specification database 2 (220b), component specification database 2 (23)
0b) and a component compatibility database 2 (240b).

The order receiving system is a system for receiving an order for a product or part from a seller. Reference numeral 300 denotes a system used by an end user.
, A display device 301 and an input device 302 thereof, and an IC reader 320. Reference numeral 900 denotes a network connecting the respective systems, for example, the Internet.

FIG. 2 is a diagram showing an outline of a processing flow of the system implemented in the present invention. 410, 420, 43
0, 440, and 470 represent processes executed in the sales system 110. 450 and 460 represent processes executed in the seller's ordering system 120. 510,520
Represents processing executed by the order receiving systems 210a and 210b of the manufacturer.

Reference numerals 701, 702, 703, and 704 represent data input to the sales system 110 by the end user. 131, 141, 151, 161, and 171 are data held in the databases 130, 140, 150, 160, and 170, respectively. 705 is the ordering system 120
Represents order data to be transmitted to the order receiving system 210a or 210b. Reference numeral 706 denotes order response data transmitted from the order receiving system 210a or 210b to the ordering system 120.

Reference numeral 801 denotes a BOD which is a main body of a personal computer product.
802 represents an IC tag attached to DISPLAY-A which is a monitor, 803 represents an IC tag attached to KB-A which is a keyboard, and 804 represents a mouse attached to a keyboard. A certain MOUSE-
A represents an IC tag attached to A. Reference numeral 810 denotes IC tag data read from the IC tags (801 to 804).

Reference numeral 911 denotes a step of excluding end-user purchase exclusion parts from the product at the manufacturer. The purchase exclusion part is when the end user makes a replacement from the current organic device and decides to reuse the component used in the current organic device, and when the same type of component included in the product becomes unnecessary, This is the name of the part.

Reference numeral 912 denotes delivery of a product from a manufacturer to a seller. Reference numeral 913 denotes delivery of a purchased product from the seller to the end user. Reference numeral 914 denotes a step of excluding parts that are no longer needed by the end user after replacement. Reference numeral 915 indicates the collection of the waste organic device from the end user to the seller.

FIG. 3 is a diagram showing the relationship among the end user 30, the seller 10, and the manufacturer 20. 921 is
This is a price paid when the end user 30 purchases a product from the seller 10, and includes, for example, a product price and a sales commission. 922 is a product price received by the seller 10 from the end user 30. Reference numeral 923 denotes a brokerage fee paid by the manufacturer 20 to the seller 10 for selling the product of the manufacturer 20 to the end user 30.
The money flows 921, 922, and 923 illustrated here are merely examples, and the present invention is not limited thereto.

(1. Sales System) (1.1 Description of System) The sales system will be described with reference to FIG. 1, FIG. 2, and FIGS. Here, the processing flow 4 is described taking the replacement of a personal computer device as an example.
A description will be given along 10, 420, 430, and 440.

The end user determines the purpose of use and the contents of use according to a use purpose input screen 610 (FIG. 4) displayed on the display device 301 connected to the user terminal 310 and a use content input screen 620 (FIG. 5). input. On the user's use purpose input screen 610, application fields such as a word processor, a spreadsheet, and an e-mail are arranged, and an application field to be used is selected from these. If the purpose of use is a word processor, the user's use content input screen 620 is used to input the name of the application to be used, the frequency of use per week, and the amount created per use.

The input purpose of use and the contents are stored as user use purpose / contents data 701 in the sales system 110.
Is input to Then, required function performance determination processing 410
Is the input user purpose / content data 701,
The function and performance required for the device are obtained using the use purpose-required function performance relation data 131.

FIG. 14 shows the user purpose / content data 70.
1 is shown. Reference numeral 711 denotes an application name as a purpose of use, 712 denotes a frequency of use of the application, 713 denotes a use time per use, and 714 denotes an HDD use amount per use.

FIG. 15 shows an example of a table structure of the purpose-necessary function performance relationship database 130 and an example of the purpose-necessary function performance relationship data 131 stored therein. 72
1 is an application name to be used, and 722
Is a type of application, 723 is a fixed storage device (HDD) usage of the application itself, and 7
24 is the HDD usage amount consumed by one unit of the application, and 725 is the CPU recommended by the application.
726 is a memory capacity recommended by the application, 727 is a HDD capacity recommended by the application, and 728 is a reading speed of the CD-ROM device recommended by the application.

As shown in FIG. 10, the necessary function performance determination processing 410 extracts use purposes one by one from the input user use purpose / content data (411), and the user's use purpose and use purpose-necessary function performance. The recommended function performance is searched from the relation data 131 (412). Then, the required function performance expected from the user's usage contents (frequency of use, amount of creation) is calculated (413). For example, in the case of the personal computer device of the present embodiment, the recording capacity of the hard disk component is calculated by {use amount per use (volume 714) × use number per week (frequency 712)}. The expected required function performance value calculated in this way is compared with the above-mentioned recommended function performance value, and these values are merged so as to take the higher function performance value (414). These processes are performed for all the purposes of use, and finally, for each purpose of use, merging is performed so as to take the higher functional performance value (416). The function performance value obtained in this manner is defined as required function performance data 401.

Subsequently, the end user inputs the configuration of the personal computer device currently possessed according to the current organic device configuration input screen 630 illustrated in FIG. If the current organic device is used as purchased, the manufacturer name (manufacturer name), model name, and individual number are input (631). on the other hand,
If the current organic device is used after being changed from the purchased state, the IC reader 320 is used to read the IC tag data 810 from the IC tags (801 to 804) affixed to the existing personal computer device, and then click the send button. Press (63
2). Note that a means for recording data regarding the personal computer device may be provided inside the personal computer device, and the data may be automatically transmitted.

The input maker name (manufacturer name), model name, individual number, or IC tag data is input to the sales system 110 as the current organic device configuration data 702 of the user.

As shown in FIG. 11, the changed part determining process 420 is executed by inputting the current organic device configuration data 702 of the user.
From the user's current organic device (421), the functional performance of the current organic device is determined using the product specification data 141 and the component specification data 151 (422), and the required function determined in the required function performance determination processing 410 is performed. The difference between the performance and the performance is obtained, and a part (part) where the functional performance is insufficient and a part (part) where the functional performance is satisfied are obtained (423). The former is changed part data 402, and the latter is change unnecessary part data 403.
And

The configuration data of the current organic device obtained in this process is stored as product individual data 171 in the product individual database 170.

FIG. 16 shows a table structure of the product specification database 140 and an example of the product specification data 141 stored therein. 731 is a product model, 732 is a product design life, 733 is a CPU speed, 734 is a memory capacity, 735 is an HDD capacity, and 736 is a HDD capacity.
Is the reading speed of the CD-ROM device.

FIG. 17 shows an example of the table structure of the component specification database 150 and the component specification data 151 stored therein. 741 is a part type, 742 is a part type, 743 is one of the functional performance values of the part,
Reference numeral 4 denotes an item of the functional performance of the component whose value is 743.

FIG. 30 shows an example of the IC tag data 810. Reference numeral 811 denotes an identification number of the IC tag, 812 denotes a model, and 813 denotes an individual number.

FIG. 7 is an example of a required function performance / current organic device function performance / change recommended part display screen 640 displaying the results of the required function performance determination processing 410 and the changed part determination processing 420. The screen 640 displays the function performance (641) of the device necessary for the purpose of use and the content of use input by the end user, the function performance (642) of the device owned by the end user, and changes among the devices owned by the end user. A part (part) (643) recommended to be performed is displayed.

Next, the recommended product / part determination process 430 will be described with reference to FIG. First, a product that satisfies the value of the required function performance data 401 is identified by product specification data 1.
The search is performed by using 41 (431). This is referred to as a recommended product determination process 431, and the resulting product is referred to as a recommended product 40.
4 is assumed.

Also, a part compatible with the part of the above-mentioned changed part data 402 is searched using the part compatibility data 161 (432), and necessary function performance data 401 is extracted from the parts extracted by the search. Is searched for using the component specification data 151 (433).
This is referred to as a recommended component determination process 433, and the resulting component is referred to as a recommended component 405.

Further, with respect to the components constituting the above-mentioned recommended product, a component compatible with the component in the unnecessary portion data 403 is searched using the component compatibility data 161 (43).
4). This is referred to as excluded recommended part determination processing 434, and the resulting part is referred to as excluded recommended part 406.

FIG. 18 shows an example of the table structure of the component compatibility database 160 and the component compatibility data 161 stored therein. Reference numeral 751 denotes a component type of a component serving as a source of compatibility verification, and reference numeral 752 denotes a component type of a component compatible with the component indicated by 751.

Finally, the sales product / part determination process 440 will be described with reference to FIG. Using the purchased product / part designation data 703 input by the end user, a purchased product / part is selected from among the above-described recommended product 404 and the function enhancement method using the recommended part 405 (441), which is also input by the end user. Purchased parts specification data 7
A part to be excluded from the purchase target is selected from the recommended parts to be excluded 406 using the 04 (442). The content of the sales product / part obtained by this processing is referred to as sales product / part data 407.

FIG. 8 is an example of a purchase item selection screen 650 displaying the result of the recommended product / part determination process 430 and accepting the selection of the end user. The screen 650 displays a list of the above-described recommended products 404 and a function improvement method using the recommended components 405.

FIG. 9 is an example of a purchase exclusion part selection screen 660 that displays the result of the exclusion recommended part determination processing 434 after the end user selects a replacement replacement recommended product on the screen 650. The screen 660 displays the specification 66 of the recommended replacement product.
1 and parts 66 which do not need to be changed for the parts constituting the product
2 is displayed. End users can select parts that do not need to be changed as purchase exclusion items. For example, in the example of FIG. 9, a keyboard (KB-A) and a mouse (MOUSE-
A) and the monitor (DISPLAY-A) can be selected as exclusions from purchase.

(1.2 Conclusion) As described above, the necessary function / performance determination processing for converting the purpose and content of use of the end user into functions and performance required for the device, and satisfying the conditions of the required functions and performance. The recommended product determination process for searching for a product allows the end user to easily select a product that satisfies his or her requirements. As a result, a sales system that can be easily used by end users who do not have knowledge of the product field and parts can be realized, and the seller can gather many end users.

Further, since the device can be selected based on what the end user wants to do, it is not necessary to select a device having more functional performance than necessary. The possibility of purchasing high-performance devices is reduced.

Further, a difference between the necessary function and performance and a process for grasping the function and performance of the current organic device of the end user is determined, and a component to be changed and a component not to be changed in the current organic device are selected from the difference. And a recommended part determining process of selecting a replaceable component by examining compatibility with the component and selecting a component satisfying the required function and performance from the replaceable component. By
End users can choose from products and enhancement methods that meet their needs. As a result, a sales system that can be easily used by end users who do not have knowledge of the product field and parts can be realized, and further, reuse of products and parts can be promoted and waste can be reduced.

Also, for the components constituting the recommended product determined by the above-described recommended product determination processing, change part determination processing, and recommended product determination processing, an exclusion recommended part that selects a part that is compatible with a part that does not need to be changed. By the determination process, the end user can easily select a reusable part from the parts constituting the current organic device of the end user when purchasing a product satisfying his or her requirements. Thus, a sales system capable of promoting reuse of products and parts and reducing waste can be realized.

As described above, by performing so-called bulk sales in product sales, more parts can be reused and waste can be reduced. The above examples are merely illustrative of one embodiment of the present invention.

(2. Ordering System) (2.1 Description of System) Referring to FIGS. 1, 2, and 19 to 28, the ordering system will be described with reference to FIG. 460
A description will be given along 510 and 520.

The product order processing 450 is based on the aforementioned sales product
Sales product / part data 4 determined in part determination processing 440
07 is stored in the order data table 760 and the reusable parts data table 780, and is stored in the order data 705.
And a process of transmitting the order from the seller's ordering system 120 to the manufacturer's order receiving system 210a or 210b via the network 900.

The order data 705 is a communication message passing through the network 900. 19 and 20 show examples of the format of the communication message of the order data 705.

FIG. 19 shows a format in the case of ordering a single product including replacement replacement parts. 832a and 8
The part surrounded by 32b is the contents of the order data. 83
The “order_object” part 3 represents the data of the product ordered by the seller to the manufacturer. "Type_id_kind =" product "" indicates that the ordered device is a product, and "type_id =" PC-
"B""indicates that the model of the ordered device is PC-B, and" instance_id = "PC-B-004""indicates that the individual number of the ordered device is PC-B-004.

The "except_object" portion of 834 or 835 represents data of a part to be reused from the current organic device of the end user. Taking 834 as an example, "type_id =" DISPLAY-
"A""indicates that the model of the part to be reused is DISPLAY-A, and" instance_id = "DISPLAY-A-003""indicates that the individual number of the part to be reused is DISPLAY-A-00.
3 is represented.

FIG. 20 shows a format when a plurality of products including replacement replacement parts are ordered. Basically, it has the same structure as that of a single order, but differs in that only a plurality of portions representing the contents of order data are provided (842a and 842b and 846a and 846b).

FIG. 23 shows an example of the structure of order data table 760 and its data. 761 is the identification number unique to the message, 762 is the identification number of the related message, 763 is the date and time when the message was issued,
Reference numeral 764 denotes a message type, whether an order or an inventory inquiry, 765, a destination of the message, 766, a product or a part, a type of an order or an inventory inquiry, and 767. 768 indicates the order or inventory inquiry quantity, 769 indicates the individual number of the order or inventory inquiry, 770
Indicates a link destination to the reuse component data table 780.

FIG. 24 shows a reuse component data table 770.
And an example of its data. Reference numeral 781 denotes a link from the order data table 760, reference numeral 782 denotes a model of a part to be reused, and reference numeral 783 denotes an individual number of the part to be reused. Item 7 of order data table 760
The values of 65 and 763 are described in the message format 831 of FIG. 19, and the values of the items 761 and 764 are 832
a, and the value of items 766, 767, 769 is 833
Described in the “order_object” section of The values of the items 782 and 783 of the reusable part data table 780 are 8
34 or 835 in the “except_object” part.

Order data 7 sent from seller to manufacturer
05 is received by the product order receiving process 510. FIG.
As shown in FIG. 6, the product order processing 510 includes order data 7
05, it is checked whether a part to be reused is presented from among the parts constituting the user's current organic device (51).
1) If there is a presentation, a part of the same part as the part is selected from the ordered products (512) and is excluded from the products (513). On the other hand, if there is no part to be reused, the ordered product is applied as it is (51).
4).

When the individual products to be delivered are determined in this way, the product delivery processing 520 generates order response data 706 and transmits the order response data 706 from the manufacturer order system 210a or 210b via the network 900 to the seller order system 120. The process of transmitting to is performed.

FIGS. 21 and 22 show examples of the format of the communication message of the order response data 706. FIG. FIG. 21 shows a message format of order response data when a seller orders a single product including a replacement exclusion part. FIG. 22 shows a message format of order response data when a seller orders a plurality of products including replacement replacement parts.

Although FIGS. 19 to 22 show the format of the message relating to the ordering process between the seller and the manufacturer, as shown in FIGS. 27 and 28, the message may be the message relating to the inventory confirmation process between the seller and the manufacturer. Can be used. In this case, the “is_order” item in the message is “question”. Inquiries about inventory of a plurality of products can be made in a similar format.

The order response data 706 sent from the manufacturer to the seller is received by the product acceptance processing 460.
The product acceptance processing 460 stores the contents of the received order response data 706 in the order response data table 790.

FIG. 25 shows the structure of the order response data table 790 and an example of the data. Reference numeral 791 denotes an identification number unique to the message, 792 denotes the date and time when the message is issued, and 793 denotes the type of the message, whether it is a response to an order or a response to an inventory inquiry,
Numeral 794 indicates a replyer of the message, 795 indicates a type of a respondent, whether it is a product or a part.
96 indicates the type of the respondent, 797 indicates the number of the respondents, and 798 indicates the individual number of the respondent.

The message format 851 shown in FIG.
Are recorded in 794, 792 of the order response data table 790, and 852 is 791, 793, 796, 797, 79
8, 795.

Here, the handling of the product in the sales and ordering of the product including the replacement exclusion parts will be described.

FIG. 2 shows an example in which the manufacturer excludes the parts DISPLAY-B, KB-B and MOUSE-B from the product PC-B (911). The product PC-B having the component BODY-B as a component is delivered to the seller (91).
2). The product PC-B delivered to the seller is delivered to the end user at the delivery date after temporary storage at the seller (913). At the end user's point, B which became unnecessary by replacement from PC-A-123 which is the user's current organic device
ODY-A is excluded and other reusable parts DISPLA
BOD delivered with YA, KB-A, MOUSE-A
Assemble YB (914). And BODY-A
Is collected by the seller (915).

(2.2 Summary) As described above, a product ordering process for transmitting ordering information including information on a product to be ordered and components to be reused from components constituting the current organic device of the end user, When the order information is received and the information on the parts to be reused among the parts constituting the current organic device of the end user is included in the order information, the parts in the same part as the reused parts are excluded from the ordered products. With the product order processing, ordering and order processing of a product in which some parts are subtracted from the component configuration of the product can be easily performed. Thereby, an ordering system suitable for the sales system can be realized. In addition, the said Example is only for describing one Embodiment of this invention.

(3. Individual Management System) (3.1 Description of System) FIGS. 1, 2 and 29 to
The individual management system will be described with reference to FIG.
The individual management system is a system that records the component configuration of each device using the individual number of the component, and enables detailed maintenance of individual components.

FIG. 29 shows a main body case BO of a personal computer device.
DY-A, monitor DISPLAY-A, keyboard K
It is a figure showing the state which attached IC tags 801-804 which have a non-contact type data carrier mechanism to BA and mouse MOUSE-A, respectively. As shown in FIG. 29, the IC tag may be provided to some of the components constituting the device. In this case, the parts to be removed and replaced
The tag may be added. Also, it may be provided to all the components constituting the device.

The IC tag is composed of an IC chip part and an antenna part. The IC chip unit and the antenna unit may have an integral structure, or may have a separate structure. The IC chip unit is a read-only memory or a readable and writable memory. The data as shown in FIG. 30 is stored in the IC chip portion of the IC tag as described above, and this is assigned to each component of the personal computer device as shown in FIG. 29 to perform individual management. The method of application is sticking or embedding, and the IC tag does not need to be exposed on the surface.

As described above, the changed part determining process 420 performs a process of generating the product individual data 171 from the user's current organic organ configuration data 702 and storing it in the product individual database 170.

FIG. 31 shows a table structure of the product individual database 170 and an example of the product individual data 171 stored therein. 821 represents a product individual number, 822 represents a data update date and time, 823 represents a component individual number of a component type BODY, and 824 represents a component type DISPLAY.
825 represents the part individual number of the part type KB, and 826 represents the part individual number of the part type MOUSE. 172a in FIG. 31 (1) indicates the current organic device P of the end user stored in the changed part determination process 420.
12 shows product individual data of CA-123.

The product individual data update process 470 is performed by the process shown in FIG.
As shown in (1), the individual data of the delivered product is registered in the product individual database 170 (471), the individual data of the part to be reused is extracted from the current organic individual product data of the end user, and the delivered product is extracted. The process of moving to the individual data of (2) is performed (472).

173a of FIG. 31 (2) represents the individual data of the delivered product registered in the process 471.
(3) represents the movement of data in the process 472. It should be noted that the manufacturer has data on the delivered product, and when the data is needed, the manufacturer is inquired.

The function of the individual management system facilitates sales activities and maintenance / maintenance services.
That is, it is as follows. Using the IC reader 320 as the IC tag information acquisition means, the IC tag data is acquired from the current organic device owned by the end user, and the product individual database 170 is searched using the IC tag data, so that the end user's current information is obtained. It is possible to obtain various kinds of information on components constituting organic. It is, for example, the usage time of the component, the remaining life, the maintenance that has already been performed, the performance of the maintenance, and the like. This information is used to determine who and when to provide various services to end users, such as information on new products, information on maintenance and maintenance contracts, and information on maintenance and maintenance. Becomes As a result, the seller 100 uses the current organic IC tag data obtained from the end user 300 and owned by the end user to sell a new product,
Planning sales activities, selling maintenance and maintenance,
Maintenance and maintenance work planning can be easily performed.

(3.2 Summary) As described above, a device constituted by a component provided with an IC tag comprising a non-contact data carrier mechanism and an IC which acquires component information from the IC tag provided to the component in a non-contact manner In the individual management system including the reader, a process of storing the product individual information obtained by the IC reader from the current organic of the end user in the product individual database, and a process of storing information on the product individual delivered from the manufacturer; The processing of extracting a part relating to a part to be reused from the product individual information relating to the current organic substance of the end user and moving it to the product individual information relating to the delivered product manages the individual product. This realizes a product management system that can easily grasp the configuration even when the component configuration of the product changes. Further, maintenance of the device can be easily performed for each component. The above examples are merely illustrative of one embodiment of the present invention.

[0080]

According to the present invention, a sales system capable of promoting the reuse of products and parts and reducing the amount of waste can be realized.

[Brief description of the drawings]

FIG. 1 is a diagram illustrating an overall configuration of a system.

FIG. 2 is a diagram showing a processing flow of the system.

FIG. 3 is a diagram showing a relationship among a user, a seller, and a manufacturer.

FIG. 4 is an example of a user purpose input screen.

FIG. 5 is an example of a user's use content input screen.

FIG. 6 is an example of a current organic device configuration input screen of a user.

FIG. 7 is an example of a required function performance and changed part display screen.

FIG. 8 is an example of a selection screen of a recommended device or a function upgrade method.

FIG. 9 is an example of a purchase exclusion part selection screen.

FIG. 10 is a flowchart of a required function performance determination process.

FIG. 11 is a flowchart of a changed part determination process.

FIG. 12 is a flowchart of a recommended product / part determination process.

FIG. 13 is a flowchart of a process for determining a product / part for sale.

FIG. 14 is an example of purpose of use / content data.

FIG. 15 is an example of a use purpose-necessary function performance relation table and data thereof.

FIG. 16 is an example of a product specification data table and its data.

FIG. 17 is an example of a component specification data table and its data.

FIG. 18 is an example of a component compatibility data table and its data.

FIG. 19 is a message format of order data in the case of ordering a single product including replacement replacement parts.

FIG. 20 is a message format of order data when a plurality of products including replacement replacement parts are ordered.

FIG. 21 is a message format of order response data when a seller orders a single product including a replacement exclusion part.

FIG. 22 is a message format of order response data when a seller orders a plurality of products including replacement replacement parts.

FIG. 23 is a diagram illustrating a structure of an order data table and an example of data thereof.

FIG. 24 is a diagram illustrating a structure of a reused component data table and an example of data thereof.

FIG. 25 is a diagram showing a structure of an order response data table and an example of the data.

FIG. 26 is a flowchart of a product order receiving process.

FIG. 27 is a message format of inventory inquiry data when a single inventory inquiry is performed for a product having replacement replacement parts.

FIG. 28 is a message format of inventory inquiry response data when a seller makes an inventory inquiry of a single product having replacement replacement parts.

FIG. 29 is an example of attaching an IC tag to a personal computer device.

FIG. 30 is an example of IC tag data.

FIG. 31 is an example of product individual data.

FIG. 32 is a flowchart of product individual data update processing.

[Explanation of symbols]

100 ... seller 110 ... sales system 120 ... ordering system 130 ... purpose of use-required function performance relation database 140 ... product specification database 150 ... parts specification database 160 ... parts compatibility database 170 ... product individual database 200a, 200b ... manufacturer 210a, 210b: Order receiving system 220a, 220b: Product specification database of manufacturers 200a, 200b 210a, 210b: Component specification database of manufacturers 200a, 200b 210a, 210b: Component compatibility database of manufacturers 200a, 200b 300: End user 310: User Terminal 320: IC reader

──────────────────────────────────────────────────の Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G06K 19/00 G06K 19/00 Q (72) Inventor Tomoshitoshi Ishida 7-1-1, Omika-cho, Hitachi City, Ibaraki Prefecture No. Hitachi Research Laboratories, Hitachi Ltd. EE05 FF03 FF04 FF09 GG03 GG04 GG07 5B058 CA15 KA01 YA01

Claims (16)

[Claims] 1. A sales system for receiving a request from an end user and selling a product that meets the end user's request, a function necessary for converting the purpose and contents of use of the end user into functions and performance required for the device. A sales system comprising: a performance determining means; and a recommended product determining means for selecting a product satisfying the required functions and performance conditions. 2. The sales system according to claim 1, wherein a difference between the function and performance of the current organic device of the end user and the required function and performance of the device determined to be suitable for the purpose and contents of use of the end user is determined. And a change portion determining means for selecting a component which does not need to be changed from the components constituting the current organic device from the difference, and selecting a component which is compatible with a component which does not need to be changed with respect to the component constituting the recommended product. A sales system comprising means for determining a recommended part to be excluded. 3. The sales system according to claim 2, wherein the change portion determining means is a means for selecting a part which does not need to be changed and a part to be changed among the parts constituting the current organic device, The sales system further includes a recommended component determination unit that checks compatibility with the component, selects a replaceable component, and selects a component that satisfies the required function and performance from the replaceable component. 4. An ordering system for ordering a product, comprising a product ordering means for transmitting ordering information including information on a product to be ordered and a part to be reused from parts constituting an existing organic device of an end user. An ordering system characterized by the following. 5. An order receiving system for receiving an order for a product, receiving order information including information on a product to be ordered and a part to be reused from among the parts constituting the current organic device of the end user. Characterized by having a product ordering means for excluding parts of the same part as the reusable parts from the ordered products when information on the parts to be reused among the parts constituting the present organic device is included. system. 6. An individual management system for managing a product individual using an individual number of a component constituting the product, wherein a device to be managed is configured by a component provided with an IC tag comprising a non-contact data carrier mechanism. IC tag information which has an IC tag ID, a model number, and an individual number of the attached component as component individual information, and acquires the component individual information from the IC tag attached to the component in a non-contact manner. Means for storing the product individual information acquired by the IC tag information acquiring means from the current organic device of the end user in a product individual database; means for storing information on the product individual delivered from the manufacturer; Extract the parts related to the parts to be reused from the product individual information on the current organic An individual management system having means for moving. 7. The sales system according to claim 1, wherein a use purpose input screen for receiving an end user's use purpose input, a use content input screen for receiving an end user's use content input, A sales system comprising: a screen for displaying required function performance; and a screen for presenting recommended equipment and accepting selection of a purchased product. 8. The sales system according to claim 2, wherein a use purpose input screen for receiving an input of an end user's use purpose, a use content input screen for receiving an end user's use content input, and an end user's current organic device configuration. Current organic device configuration input screen that accepts the input of the above, a required function performance, current organic device function performance, and recommended change site display screen that displays the required function performance, current organic device function performance, and recommended change site according to the contents of the input, recommended A sales system, comprising: a purchase item selection screen for presenting a method for improving the functions of a device and an existing organic device, and accepting selection of a purchase item. 9. The sales system according to claim 3, wherein a use purpose input screen for receiving an end user's use purpose input; a use content input screen for receiving an end user's use content input; Current organic device configuration input screen that accepts the input of the above, a required function performance, current organic device function performance, and recommended change site display screen that displays the required function performance, current organic device function performance, and recommended change site according to the contents of the input, recommended A purchase selection screen that shows how to improve the functions of the equipment and the existing organic device, and accepts selection of purchase items. A purchase exclusion component that presents parts that can be excluded from the purchase product and accepts a selection of parts to be excluded from the purchase product. A sales system comprising a selection screen. 10. The ordering system according to claim 4, wherein ordering information comprising information on an ordered product and information on a part to be reused among parts constituting an end user's current organic device is used. system. 11. The order receiving system according to claim 5, wherein order receiving information is used which comprises information on an ordered product and information on a part to be reused among parts constituting a current organic device of an end user. system. 12. A sales system comprising a sales system in which a seller sells products to end users, an ordering system in which products are ordered, an order receiving system in which products are ordered, and an individual management system in which products are individually managed. In a logistics system, a sales system is a required function / performance determining means for converting the purpose and content of use of an end user into functions and performance required for equipment, and a recommended product for selecting a product satisfying the required function and performance conditions. The ordering system comprises product ordering means for transmitting ordering information comprising information on a product to be ordered and parts to be reused from the components constituting the current organic device of the end user. Ordering information, which includes information on the products to be reused and the parts to be reused among the components that make up the current organic device of the end user. Received, and if information on parts to be reused from among the parts constituting the current organic device of the end user is included in the received order, a product order for excluding a part of the same part as the reused part from the ordered product. Sales distribution system characterized by comprising means. 13. The sales and distribution system according to claim 12, wherein the sales system includes functions and performances of an end user's current organic device and necessary functions and performances of equipment determined to be suitable for the purpose and contents of use of the end user. From the difference, and a change site determining means for selecting a component that does not need to be changed from the components constituting the current organic device from the difference, and the component constituting the recommended product described above is compatible with the component that does not need to be changed. A sales and distribution system characterized by having an exclusion recommended part determining means for selecting a part having a defect. 14. The sales distribution system according to claim 13, wherein the change part determining means of the sales system selects a part which does not need to be changed and a part to be changed among the parts constituting the current organic device. The sales system further includes recommended part determination means for checking compatibility with the part, selecting a replaceable part, and selecting a part satisfying the required function and performance from the replaceable part. Characterized by a sales logistics system. 15. The sales and distribution system according to claim 14, wherein the target is a device comprising an IC tag-attached component comprising a non-contact data carrier mechanism, wherein the IC tag is an IC tag ID and a model of the attached component. An IC tag information acquisition unit that has a number and an individual number as component individual information, and acquires component individual information from an IC tag attached to the component in a non-contact manner, and an IC tag information acquisition unit from an end user's current organic device. A means for storing product individual information in the product individual database, a means for storing information on individual products delivered by the manufacturer, and a part relating to parts to be reused from the end user's current individual organic product information and delivered. Characterized in that it comprises an individual management system comprising means for moving to product individual information relating to a selected product. Sales distribution system to be. 16. The individual management system according to claim 6, wherein the IC tag having the component individual information is attached to a component to be removed and replaced among components constituting the device to be managed. A sales system characterized by: