JP2001184347A - System and method for supporting sentence input and storage medium stored with sentence input supporting program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a sentence input supporting system for improving the work efficiency of a sentence entry by devising the display of a screen for keyword entry or retrieved result. SOLUTION: This system is provided with a FAQ case data base 40, a FAQ case retrieving part 60, and input/output device 70 for providing an input screen, with which a text input mode and a keyword input mode can be used while being switched, and accepting an entry to this input screen and a display contents control part 80 for controlling display onto the input screen and when the entry to the input picture is a character string, the character string is displayed on the input screen as it is by the display contents control part 80. When the entry to the input screen is a command specifying the keyword, this keyword is sent to the FAQ case retrieving part 60 and retrieved and the retrieved result is displayed as an input candidate. When any sentence is selected out of input candidates by the entry from the input/output device 70, the character string of the keyword displayed on the input screen is replaced with the selected sentence.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a text input support system and a text input system for retrieving an input example of a sentence including the keyword based on the keyword and selecting and inputting a desired sentence from the detected input examples. The present invention relates to a support method and a storage medium storing a text input support program.

[0002]

2. Description of the Related Art In a business such as a help desk business, which requires an immediate response such as receiving an inquiry over a telephone or the like, investigating and responding as needed, and recording a work history or performing an investigation. For example, when using a database, it is necessary to input sentences accurately and quickly. However, it is usually difficult to accurately and quickly input the contents of an inquiry during a telephone conversation. Therefore, conventionally, a text input support technology has been proposed in which only a keyword is input and a whole sentence or text is quoted from similar cases in the past.

In this type of prior art, a case is searched from the type of inquiry case (case classification) or a keyword, and the contents of the selected case are displayed in a form being input. In general, in this type of related art, operations of support operations such as input of a case type and a keyword, display of a search result list, and selection of a case are performed on a screen different from the form being edited. Therefore, when you display the screen for entering keywords,
The screen being edited was hidden.

When a case is selected, not only a sentence including a keyword is output, but all registered items such as the title, classification, and inquiry contents of the case are output to a form being edited. Therefore, it sometimes takes time to detect necessary information.

[0005]

As described above, according to the conventional text input support technology, when a screen for inputting a keyword is displayed, the screen being edited is hidden and cannot be checked. There is a drawback that it worsens. Also, since all items registered in relation to the keyword are output to the form being edited, it takes time and effort to detect necessary information, and it may be necessary to edit inappropriate contents. There was a disadvantage.

The present invention solves the above-mentioned drawbacks of the related art, and improves the work efficiency of text input by improving the display of a keyword input screen and a search result, and a text input support method and a text input support method. An object of the present invention is to provide a storage medium storing an input support program.

[0007]

A sentence input support system according to the present invention, which achieves the above object, comprises: a search means for searching a sentence containing a predetermined keyword from a case database storing sentence cases; Input / output means having an input mode for receiving input, and display control means for performing display control on a screen in accordance with the input mode in the input / output means, wherein the display control means is configured such that the input / output means inputs text. In the case of the mode, the input text is displayed on the screen as it is, and when the input / output means is in the keyword input mode, the input keyword is sent to the search means, and the search result is displayed as an input candidate. And replacing a character string of the keyword displayed on the screen with a sentence selected from the input candidates.

According to a second aspect of the present invention, there is provided a sentence input support system comprising: a case database which collects and stores sentence cases; and a search means for searching a sentence including the keyword from the case database using a predetermined keyword; An input screen which can be used by switching between a mode for inputting text and a mode for inputting a keyword is provided, and an input / output means for receiving an input to the input screen; and Display control means for performing display control, wherein the display control means, when the input to the input screen in the input / output means is a character string,
The character string is displayed on the input screen as it is, and when the input to the input screen in the input / output unit is a command for specifying a keyword, the keyword is sent to the search unit to be searched, and the search result is displayed. Are displayed as input candidates, and when one of the input candidates is selected by the input from the input / output unit,
A character string of the keyword displayed on the input screen is replaced with the selected sentence.

According to a third aspect of the present invention, in the text input support system, the input screen provided by the input / output means has the same screen configuration in a mode for inputting the text and a mode for inputting the keyword. And at least part of the screen can be visually identified by changing the display method.

Another object of the present invention to achieve the above object is a text input support method, comprising: a search step of searching a case database containing a case of a sentence for a sentence including a predetermined keyword; An input / output step having an input mode for receiving an input, and a display control step of performing display control on a screen in accordance with the input mode in the input / output step, wherein the display control step includes a step of: In the input mode, the input text is displayed on the screen as it is. When the input / output step is the keyword input mode, the input keyword is sent to the search step, and the search result is displayed as an input candidate. Then, the character string of the keyword displayed on the screen is placed in the sentence selected from the input candidates. And wherein the frog.

A sentence input support method according to a fifth aspect of the present invention comprises:
Providing an input screen having a format for text input and receiving input on the input screen;
When the input to the input screen is a character string, the character string is displayed as it is on the input screen, and when the input to the input screen is a command for specifying a keyword, a search process based on the keyword is performed. Performing input support using the input support, wherein the step of performing input support includes searching for a sentence including the keyword from a case database that collects and stores sentence cases, and displaying a search result as an input candidate. And when any one of the input candidates is selected by the input from the input / output means, replacing the character string of the keyword displayed on the input screen with the selected sentence. It is characterized by including.

A sentence input support method according to a sixth aspect of the present invention comprises:
In the step of receiving the input, a method of displaying a character string is changed between a case where a keyword is input and a case where a character string other than the keyword is input.

[0013]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram showing a configuration of a sentence input support system according to an embodiment of the present invention. FIG.
Referring to FIG. 1, the sentence input support system according to the present embodiment includes a query case database (DB) 10 for storing query cases and a query case database 1.
Inquiry history update unit 30 for updating data stored in 0, FAQ case database (DB) 40 for storing FAQ (Frequently Asked Questions), and FAQ
FA that retrieves FAQ cases from the case database 40
The system includes a Q case search unit 60, an input / output device 70, a display content control unit 80, and a main control unit 90 for controlling the entire system.

In the above configuration, the inquiry case database 10 is realized by an external storage device such as a magnetic disk or an optical disk, and stores a case table 20 in which all cases input in the system are registered. Here, the case refers to a sentence (a sentence,
Including clauses). As shown in FIG. 2, the case table 20 includes, for each case, a case ID 21 for specifying the case,
The question content 22 in the inquiry example and the answer content 23 to the question are registered in association with each other. The case table 20 is created for each classification based on the content of the inquiry.

The inquiry history update unit 30 is realized by a program-controlled CPU, RAM, and other internal memories, and registers a new case in the case table 20 of the inquiry case database 10 under the control of the main control unit 90.
Then, the case registered in the case table 20 is deleted or changed.

The FAQ case database 40 is realized by an external storage device such as a magnetic disk or an optical disk. In the case table 20 of the inquiry case database 10, cases that are considered to be particularly important and cases that are frequently referred to are registered. The case table 50 is stored. In the case table 50, as in the case table 20 of the inquiry case database 10, for each case, a case ID 51 identifying the case, a question content 52 in the inquiry case, and an answer content 53 to the question are associated. Has been registered. Also,
The case table 50 is created for each classification based on the content of the inquiry.

The FAQ case search unit 60 is realized by a program-controlled CPU, a RAM, and other internal memories.
The case table 50 of the FAQ case database 40 is searched for the keyword string input by the 0 and the display content control unit 80, and a sentence, a sentence or a phrase including the keyword string is acquired.

The input / output device 70 is realized by an input device such as a keyboard and a mouse and an output device such as a display device, displays a text box on a display screen of the output device, and receives an input from the input device. FIG. 3 shows an example of an input screen displayed on the output device of the input / output device 70. In the input screen 300 shown in FIG.
The character string of "screen, display" input by the input device is displayed.

The display content control unit 80 is realized by a program-controlled CPU, RAM and other internal memories.
In the text box displayed on the input / output device 70, the character string input from the input / output device 70 is displayed.
The character string is sent to the main control unit 90 as a keyword string.
Further, a sentence that is a search result for the keyword string is received from the main control unit 90, and displayed on the display screen of the input / output device 70 as a list of input candidates for the keyword string.
Referring to the example of FIG. 3, three sentences “screen is not enlarged on the liquid crystal display” and “display size on the display”, which are the results of a search using “screen, display” entered in the text box 301 as a keyword, And want to adjust the screen position "and" the display screen is disturbed "are displayed as the input candidate list 302.

As shown in FIG. 3, the display content control section 80 causes the input candidate list 302 to be displayed on the input screen displayed by the input / output device 70 by means such as a pop-up.

The main control unit 90 controls the program-controlled C
It is implemented by a PU and a RAM or other internal memory, and controls the inquiry history update unit 30, the FAQ case search unit 60, and the display content control unit 80 to execute a case search using the keyword string input from the input / output device 70. At the same time, the search result is output and the registered contents of the case table 20 stored in the inquiry case database 10 are updated.

It should be noted that the CPU of the computer system is controlled so that the
A computer program that implements the FAQ case search unit 50, the display content control unit 80, and the main control unit 90 is provided by being stored in a magnetic disk, an optical disk, a semiconductor memory, or another general storage medium.

Next, the operation of the present embodiment will be described with reference to the flowcharts of FIGS. FIG. 4 is a diagram in which the overall flow of the operation according to the present embodiment is divided into a text input mode and a keyword input mode. Here, the text input mode is a mode used for normal text input, and accepts an input in the input / output device 70 as it is, similarly to an input in a word processor or an editor. The keyword input mode is a mode used for searching a sentence by a keyword in the present embodiment. The input in the input / output device 70 is recognized as a keyword string, and the process proceeds to a case search process. When the user looks at the input screen, it can be easily checked whether the mode is the text input mode or the keyword input mode.
It is preferable to change the display format as appropriate. For example, as shown in FIG. 3, in the case of the keyword input mode, a method of reversely displaying the input characters or changing the color of the input screen can be considered. However, it is preferable that the configuration of the input screen itself is not changed as much as possible so that the user is not bothered by the input operation.

First, the text input mode will be described with reference to FIG. In the text input mode 400, when a key input by the input / output device 70 is performed (step 401), the display content control unit 80 determines whether the input is a character string or a mode conversion command (step 40).
2). When a character string is input, the input character string is displayed in a text box on the input screen of the input / output device 70 (step 403). When a mode conversion command is input, the mode shifts to the keyword input mode 410.

In the keyword input mode 410, when a key input by the input / output device 70 is performed (step 4).
11) The display content control unit 80 determines whether the input is a character string, a mode conversion command, or a keyword determination command (step 412). If a character string is input, the input character string is displayed in a text box on the input screen of the input / output device 70 (step 41).
3). When a mode conversion command is input,
The mode shifts to the text input mode 400.

On the other hand, when the keyword determination command is input, the display content control unit 80 sends the character string entered in the text box on the input screen to the main control unit 90 as a keyword sequence. When receiving the keyword sequence, the main control unit 90 sends the keyword sequence to the FAQ case search unit 60 (step 414). Search processing by the FAQ case search unit 60 will be described later.

Upon receiving the search result from the FAQ case search unit 60, the main control unit 90 sends the search result to the display content control unit 80. The display content control unit 80 displays the received search results on the input screen of the input / output device 70 as a list of input candidates (step 415). As described above, the input candidate list is superimposed and displayed at an appropriate position on the input screen without switching the input screen itself.

When the user selects an appropriate input candidate from the input candidate list based on the input from the input / output device 70 and decides it as an input sentence (steps 416 and 417), the keyword input mode 410 switches to the text input mode 400.
, And the display content control unit 80 converts the keyword string displayed in the text box into the selected sentence (step 404). If there is no appropriate sentence in the input candidate list and the input sentence determination is canceled, the process returns to step 411 and waits for a new input (step 41).
1).

When a new combination of the input question content and answer content is input in the text input mode 400 and the keyword input mode 410, the main control unit 90 sends the combination to the inquiry history update unit 30. . Then, the inquiry history update unit 30 adds a new case ID to the received question content and answer content, and registers the new content in the case table 20 of the inquiry case database 10.

Next, referring to the flowchart of FIG.
A search process performed by the AQ case search unit 60 will be described.
Upon receiving the keyword string from the main control unit 90, the FAQ case search unit 60 accesses the FAQ case database 40 and searches the case table 50 for a case (record) including the keyword string (step 501). At this time, in the input of the keyword string from the input / output device 70, if the input to the question content is performed, the case table 5
A search is performed for the question content 52 of 0. If the answer content has been input, a search is performed for the answer content 53 of the case table 50. Next, when a sentence including the keyword string is detected in the search (when hit), if the content to be output is a sentence, all detected sentences are sent to the main control unit 90 as a search result (step). 5
02, 505). On the other hand, if the content to be output is a sentence or phrase, the detected sentence is divided into sentences or phrases corresponding to the output range (steps 502 and 503).
Then, among the divided sentences or phrases, those containing the keyword string are further searched (step 504). Next, all sentences or phrases containing the keyword string obtained in this way are sent to the main control unit 90 as search results (step 505). Note that how to set the output range may be distinguished in the keyword determination command, or may be set in advance by setting options.

Next, a specific operation example of this embodiment will be described with reference to FIGS. In the case table 50 of the FAQ case database 40, as shown in FIG. 2, three cases of case ID2 to case ID4 are registered as cases including a screen and a display as keywords. Here, as shown in FIG. 3, when the input screen 300 of the input / output device 70 is set to the keyword input mode and a keyword string “screen” and “display” is input to the text box 301 of the question content, the display content control unit 80 Sends the keyword sequence to the FAQ case search unit 60 via the main control unit 90. Then, as a result of the search by the FAQ case search unit 60, three cases of case IDs 2, 3, and 4 are detected (hit). Since all the cases of the detected question contents are single sentences, the FAQ case search unit 60
The main control unit 9 uses the detected sentence as a search result as it is.
Send to 0.

Thereafter, the display content control unit 80 controls the display contents in FIG.
As shown in the figure, three detected cases are input candidate list 3
02 is displayed. When the user selects “I want to change the display size or screen position on the display” from the input candidate list 302 and decides, the text box 30 is displayed.
The keyword string “screen, display” displayed in 1 is converted into the input sentence “I want to change the display size or screen position on the display”.

As described above, according to the present embodiment, a desired sentence is selected and input from the candidates searched using the keyword, so that the burden on the user can be reduced, and It is possible to input sentences accurately and quickly.

Further, since a candidate for an input sentence is detected by referring to a database that collects cases in the same field as the content to be input, a sentence frequently used in the relevant field or a content similar to the sentence to be input is used. Easy to get sentence. Therefore, since the detected sentence can be quoted as it is, it is possible to input a sentence with accurate contents without sufficient knowledge of the relevant field.

Although the present invention has been described with reference to the preferred embodiments, the present invention is not necessarily limited to the above embodiments. For example, in the present embodiment, a sentence including the same character string as the keyword string is searched for in the keyword string search, but the search is expanded to include the inflected form of the word as the keyword or a synonymous search. be able to. In this case, there is a possibility that unnecessary candidates may be increased by searching for synonyms and the like, but the search hit rate can be increased.

It is needless to say that by preparing a case DB relating to the field of the text to be prepared, it is possible to support the input of text in various fields.

[0038]

As described above, according to the text input support system, the text input support method, and the storage medium storing the text input support program of the present invention, a desired one of the candidates searched using the keyword is obtained. Since the user selects and inputs a sentence, there is an effect that the burden on the user can be reduced and the input of a sentence in a specific field can be performed accurately and quickly.

Further, since the screen for inputting the keyword and the screen being edited are the same, and are selectively used by switching the mode, the screen being edited is not hidden and cannot be confirmed when inputting the keyword. Thereby, there is an effect that deterioration of work efficiency can be avoided.

Furthermore, since only input sentence candidates corresponding to the type of sentence to be input are displayed on the screen being edited, there is an effect that information (sentence) necessary for the user can be easily detected.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of a text input support system according to an embodiment of the present invention.

FIG. 2 is a diagram showing an example of a case table used in the present embodiment.

FIG. 3 is a diagram illustrating an example of an input screen in a keyword input mode according to the present embodiment.

FIG. 4 is a flowchart showing an overall flow of an operation according to the present embodiment.

FIG. 5 is a flowchart illustrating an operation of an FAQ case search unit according to the present embodiment.

[Explanation of symbols]

 10 Inquiry case database 20, 50 Case table 21, 51 Case ID 22, 52 Question contents 23, 53 Answer contents 30 Inquiry history update unit 40 FAQ case database 60 FAQ case search unit 70 Input / output device 80 Display contents control unit 90 Main control Department

Claims (9)

[Claims] A search unit for searching a sentence containing a predetermined keyword from a case database storing case examples of sentences; an input / output unit having an input mode for receiving input of a text and a keyword; and an input mode in the input / output unit Display control means for performing display control on a screen in accordance with the following.If the input / output means is in a text input mode, the display control means displays the input text on the screen as it is, When the output means is the keyword input mode,
A sentence input characterized by sending an input keyword to the search means, displaying the search result as an input candidate, and replacing a character string of the keyword displayed on the screen with a sentence selected from the input candidate. Support system. 2. A case database in which sentence cases are collected and stored; search means for searching a sentence including the keyword from the case database using a predetermined keyword; a mode for inputting text and a mode for inputting a keyword Providing an input screen that can be used by switching between the input screen and an input / output unit that receives an input to the input screen, and a display control unit that performs display control on the input screen according to an input in the input / output unit, When the input to the input screen in the input / output means is a character string, the display control means displays the character string as it is on the input screen, and the input to the input screen in the input / output means is a keyword. If the command specifies the keyword, the keyword is sent to the search means for searching, and the search result is input candidate. When any one of the input candidates is selected by the input from the input / output unit, the character string of the keyword displayed on the input screen is replaced with the selected sentence. A sentence input support system characterized by the following. 3. The input screen provided by the input / output means has the same screen configuration in a mode for inputting the text and a mode for inputting the keyword.
3. The text input support system according to claim 2, wherein the text input can be visually identified by changing a display method of at least a part of the screen. 4. A search step for searching a sentence including a predetermined keyword from a case database storing sentence cases, an input / output step having an input mode for receiving input of a text and a keyword, and an input mode in the input / output step A display control step of performing display control on a screen according to the following.If the input / output step is a text input mode, the input text is displayed on the screen as it is, When the output step is a keyword input mode, the input keyword is sent to the search step,
A sentence input support method, wherein the search result is displayed as an input candidate, and a character string of a keyword displayed on the screen is replaced with a sentence selected from the input candidate. 5. A step of providing an input screen having a format for text input and accepting an input to the input screen, and if the input to the input screen is a character string, the character string is left as it is. Displaying on the input screen, and, when the input on the input screen is a command for specifying a keyword, performing input support using a search process based on the keyword. Searching for a sentence including the keyword from a case database that collects and stores the cases of the above, displaying a search result as an input candidate, and inputting from the input / output unit any one of the input candidates. Replacing the character string of the keyword displayed on the input screen with the selected sentence when is selected. Text input support method according to claim Mukoto. 6. The text according to claim 5, wherein, in the step of receiving the input, a method of displaying a character string is changed between a case where a keyword is input and a case where a character string other than the keyword is input. Input support method. 7. A storage medium storing a text input support program for supporting a text input by controlling a computer system, wherein a search step for searching a sentence including a predetermined keyword from a case database storing case examples of the sentence. An input / output step having an input mode for receiving input of a text and a keyword; and a display control step of performing display control on a screen in accordance with the input mode in the input / output step. If the step is a text input mode, the input text is displayed on the screen as it is; if the input / output step is a keyword input mode, the input keyword is sent to the search step;
A storage medium storing a text input support program, wherein the search result is displayed as an input candidate, and a character string of a keyword displayed on the screen is replaced with a sentence selected from the input candidate. 8. A storage medium storing a text input support program for supporting a text input by controlling a computer system, wherein the program provides an input screen having a format for text input, and the input screen includes: Receiving the input to the input screen, and when the input to the input screen is a character string, the character string is displayed as it is on the input screen, and when the input to the input screen is a command for specifying a keyword, Providing input support using a search process based on the keyword, wherein the step of providing input support comprises: searching for a sentence including the keyword from a case database that collects and stores sentence cases; Displaying a result as an input candidate; and inputting from the input / output means any of the input candidates. If the Re of the sentence has been selected, a storage medium storing a text input support program characterized by comprising the step of replacing the character string of the keyword displayed on the input screen to the selected sentence. 9. The method according to claim 8, wherein, in the step of receiving the input of the program, a method of displaying a character string is changed depending on whether a keyword is input or a character string other than the keyword is input. A storage medium that stores the written sentence input support program.