JP2001175744A - System for managing customer information - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a customer information management system capable of quickly acquiring customer information in accordance with the target of a business activity and effectively supporting the business activity. SOLUTION: In this customer information management system for managing customer information used for the business activity of real estate, a terminal system 10 is installed in each service office, a center system 20 is installed at a specified place and they are connected through a network 30. Customer information is stored in databases 11 and 21, and map information is stored in a database 22. A terminal device 12 retrieves each of the databases 11 to 22 on the basis of a preset condition and symbolizes and displays the customer information on a map. Thus, the contents of the customer information are visually and immediately grasped.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a customer information management system for managing customer information used for sales activities of real estate such as buildings and land.

[0002]

2. Description of the Related Art Conventionally, sales activities of real estate such as buildings and land are mainly performed at exhibitions and the like for customers (prospective customers) who plan to acquire real estate. Then, once the customer has purchased the real estate, business activities such as maintenance and extension / remodeling are continuously performed according to the customer's request.

[0003]

By the way, some of the customers who have acquired real estate, for example, need to rebuild the building due to aging, or to add or renovate as the customer ages or the child grows. There are customers who need them or need relocation due to local development. For such customers, their family structure, layout,
Alternatively, a certain degree of prediction can be made from information such as the number of years of residence, and this can be a powerful target for business activities. Therefore, for example, customer information is created from items described in a questionnaire filled out by a customer at an exhibition of a property for sale or items described in documents at the time of contract, and accumulated as a database for use.

[0004] However, conventionally, customer information such as the address and age of the customer, the date of construction of the building, and the floor plan of the building has been individually managed. Needs to find necessary information according to the purpose of the sales activity, which requires a great deal of labor. For example, when listing customers who are expected to require renovations as their children grow up as targets for sales activities, it is necessary to individually search for information such as the family structure of the customers, the age of the children, and the layout of the building. is there.
Moreover, when trying to list a plurality of customers, it is necessary to repeat the same work for each customer, which is inconvenient.

[0005] The present invention has been made in view of the above circumstances, and it is possible to quickly obtain necessary customer information according to the purpose of a business activity, and to effectively support the business activity. The purpose is to provide a management system.

[0006]

In order to solve the above-mentioned problems, the present invention has the following arrangement. In other words, the present invention provides a customer information management system for managing customer information used for business activities of real estate, a first database (for example, a component corresponding to databases 11 and 21 described later) storing the customer information. And a second database (for example, a component corresponding to a database 22 described later) that stores map information of an area where the property of the customer is located, and searches the first and second databases based on preset conditions. Displaying a map based on the map information obtained from the second database;
And an information display unit (for example, an element corresponding to a function of the terminal device 12 described later) for symbolizing the customer information acquired from the database of (1) and displaying the symbol on the map.

[0007] In the customer information management system, the information display means displays customer information obtained from the first database using hierarchical symbols. Furthermore, in the customer information management system, the information display means reflects the distinction between the management customer, the contract customer, and the resident in the color of the symbol,
Displaying the customer information. Further, in the customer information management system, the information display means displays the customer information by reflecting a time-series change of the customer information in a color density of a symbol.

[0008] Furthermore, in the customer information management system, the information display means displays the customer information by classifying the management customers into visitors, exhibitors, and event participants of the exhibition hall. And Furthermore, in the customer information management system, the information display means displays the customer information by classifying the contract customers according to a period required to reach a contract. Furthermore, in the customer information management system, the information display means displays the customer information by classifying the resident according to a use form of a property, the number of times of extension / remodeling, and the number of claims. .

According to the present invention, the information display control means includes:
From the first database, as customer information, for example, the customer's address, age, gender, occupation, work location, family structure, etc.
Acquires personal information such as the location of the land, site area, land price, type (eg, urbanized area, urbanized adjustment area), type of building (detached house, apartment house, etc.), age, floor plan, etc. In addition, map information of an area where the property of the customer is located is acquired as map information from the second database, and a map is displayed. Then, the information display control means symbolizes and displays the customer information on the map.

Here, the information display control means retrieves and displays customer information satisfying the specified condition based on the specified condition. For example, when displaying information on a property of a customer who is presumed to require an extension or remodeling, if the customer is in his forties and the age of construction is 15 years or more, this condition is satisfied. Information on the customer's property to be made is displayed by a symbol on the area map.
At this time, the information display control means reflects, for example, the content of the customer information on the color and shape of the symbol on the map.
Thus, for example, a plurality of pieces of information can be displayed as graphic information according to the age of the customer or the age of the property, and the content of the information displayed on one screen can be easily grasped.

[0011]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 shows a configuration of a customer information management system according to an embodiment of the present invention. This customer information management system is for managing customer information used for sales activities of real estate, and manages a terminal system 10 installed in each office and common information used in each office. And a center system 20 installed at an information center (specific place). The terminal system 10 and the center system 20 are connected via a network 30 such as the Internet so that two-way communication is possible. In this embodiment, personal information such as the name and age of the customer and incidental information such as the structure of the property are managed as the customer information.

Here, the terminal system 10 includes a database 11 for storing personal information of customers and a terminal device 1 functioning as information display means for displaying customer information.
And 2. FIG. 2 shows a specific configuration of the database 11 that stores personal information of customers. As shown in the figure, this database 11 includes a prospective customer (management customer; a customer before contract and managed as a target of sales activity) and a contract customer (contract customer). Customer; customer who has signed a real estate contract)
And tenants (residents; customers who have already moved in to the property acquired under the contract), and the name, age, gender,
Stores personal information such as address, telephone number, postal code, and work location. Among these, the information on the resident includes information on the disposal of the real estate after moving in, such as resale of the real estate after moving in or making it a rental house.

On the other hand, the center system 20 comprises a database 21 for storing additional information of customers, a database 22 for storing map information, and a terminal device 23 for managing these databases. Here, the database 21 includes the ground information 211, the drawing information 212, the maintenance information 213, the sales information 214, and the trader information 21.
5 is stored. The ground information 211 is information obtained by a survey conducted in advance on the site of each building, and includes, for example, various information such as the hardness of the ground, the presence or absence of a fault, the degree of ground inclination, the geology, and the altitude above sea level. including. Drawing information 212
Is information related to a drawing representing the structure of the building, and includes, for example, information on the design of the building, the arrangement of the lighting equipment, the structural information after the repair, the material, the color scheme, and the electrical wiring of each part.

The maintenance information 213 is information relating to maintenance of the building after moving in, and includes, for example, information (complaint information) relating to a complaint such as rain leak. The sales information 214 is information obtained by the salesperson through sales activities, and includes, for example, information such as a customer's lifestyle and hobbies, plans for future remodeling and remodeling, and family structure. Trader information 215
Is information related to a contractor, for example, a contractor engaged in a building construction work, a contractor engaged in a water supply work, a contractor engaged in an electric work, and the like.

The database 22 stores a plurality of types of scaled map information. In this embodiment, 500
Map information 221 at a scale of 1/1000, 1/25000
The map information 222 of three kinds of scales, ie, the map information 222 of the scale of and the map information 223 of the scale of 1/1500 is stored. Each of the map information 221 to 223 includes graphic information for visually expressing the map itself and longitude / latitude / address information for specifying a coordinate position on the map. Here, the longitude / latitude / address information is for associating the address information with the longitude and the latitude, and as described later, is used to display a mark representing a customer of the address location on an address location on a map. Used for

Here, the above-mentioned database 11 and database 21 constitute a first database (without a sign) for storing customer information including personal information and supplementary information, and database 22 includes a region where the property of the customer is located. Second database (unsigned) for storing map information
Is configured. The terminal device 12 searches the databases 11, 21 and 22 based on preset conditions, displays a map based on the map information acquired from the database 22, and displays information acquired from the databases 11 and 21 as symbols. And information display means for displaying the information on the map.

FIG. 3 shows a specific configuration of the terminal device 12 constituting the terminal system 10. The terminal device 12 is a computer such as a personal computer, on which the components of the above-described information display means are constructed. That is, in the figure, the condition setting unit 121 is for setting conditions for searching information to be displayed from each database (hereinafter, referred to as “display search conditions”). The information search processing unit 122 includes a condition setting unit 121
Is to search the database 11 and the databases 21 and 22 based on the display search conditions set in the above. Further, as described later, the information display means constructed on the terminal device 12 has a function of displaying customer information on a screen by reflecting a time-series change.

The buffer 123 is for temporarily storing information obtained by the search. The display control processing unit 124 is for executing a series of control processes for displaying the information stored in the buffer 123. The display control processing unit 124 uses a hierarchical symbol to obtain customer information obtained from each database. Is displayed. The display unit 125 is for displaying information stored in the buffer 123 under the control of the display control processing unit 124. Although not particularly shown, the terminal device 12 also includes a unit for registering / deleting / editing information of each database, in addition to the components of the display control unit described above. The databases 21 and 22 in the center system 20 described above are connected to a network 30 via a terminal device 23, and can be accessed from the terminal systems 10 installed in each sales office.

In the following, the operation (use form) of the customer information management system according to this embodiment is searched for customer information that needs extension / renovation under the purpose of business activities of finding customers for extension / renovation. The case where the display is performed will be described as an example. For example, a sales person who is a user of the customer information management system uses a display search condition for searching for customer information according to the purpose of the sales activity (to find a customer for extension / remodeling) when using the system. Make the settings for To that end, we assume a customer image that needs extension and renovation.

In this embodiment, such a customer is assumed to be an elderly customer who lives in Tokyo and needs to eliminate the steps on the floor and install a handrail in a corridor or stairs. , As the display search condition described above, the residence of the customer is Setagaya-ku, Tokyo (hereinafter, “first requirement”
), The customer must be at least 80 years old (hereinafter referred to as "
"The second requirement"), that there is a step of 3 cm or more on the floor of the building (hereinafter "the third requirement"), and that no handrail is installed on the stairs (hereinafter, "the third requirement")
"Fourth requirement"). The display search conditions are set in the condition setting unit 121 by an salesperson of a user of this system via an input device such as a keyboard.

When the display search condition is set in the condition setting unit 121, the information search processing unit 122 uses the display search condition set in the condition setting unit 121 as a keyword in the database 11 (personal information) in the terminal system 10. Then, each information stored in the database 21 (auxiliary information) and the database 22 (map information) in the center system is searched, and all information related to the corresponding customer is read out.

Hereinafter, the operation of searching each database and reading out information will be specifically described. Information search processing unit 122
Refers to the above-mentioned first requirement set as the display search condition, and searches the database 11 for personal information of the customer corresponding to the first requirement. As a result, the display target is narrowed down to information of all customers living in Setagaya-ku, Tokyo. Subsequently, the information search processing unit 122 refers to the above-described second requirement, and searches the database 11 for customer information corresponding to the second requirement from among the customers corresponding to the above-described first requirement. As a result, the display target is narrowed down to information on customers who are 80 years or older who live in Setagaya-ku, Tokyo.

Subsequently, the information retrieval processing unit 122 refers to the above third requirement and retrieves customer information corresponding to the third requirement from the customers corresponding to the above first and second requirements. . Specifically, for a customer who is 80 years or older who lives in Setagaya-ku, Tokyo and is searched from the database 11, the drawing information 212 in the database 21 is searched, and a building having a step of 3 cm or more on the floor surface of the building is searched. To identify. As a result, the information to be displayed is narrowed down to information on customers who are 80 years or older living in Setagaya-ku, Tokyo and who live in a building having a step of 3 cm or more on the floor.

Subsequently, the information retrieval processing unit 122 refers to the above-mentioned fourth requirement and, from among the customers who meet all of the above-mentioned first to third requirements, retrieves customer information corresponding to the fourth requirement. Search for. More specifically, drawing information in the database 21 for customers who are 80 years or older who live in Setagaya-ku, Tokyo, and who live in a building having a step of 3 cm or more on the floor, retrieved from the database 11. 212 is searched to identify a building having no railing on the stairs.

According to the above processing, a customer who is 80 years or older who lives in a building in Tokyo's Setagaya Ward where the floor has a step of 3 cm or more, lives in a building where no handrail is installed on the stairs. The information of the customer, that is, the customer corresponding to all of the above first to fourth requirements is finally narrowed down and specified.

Subsequently, the information search processing unit 122 retrieves the finally specified customer information from the database 11 in the terminal system 10 installed in the sales office and the databases 21 and 22 in the center system 20. Then, all the information related to the customer is read out and stored in the buffer 123 of the display control means in the terminal device 12.

Subsequently, the information retrieval processing unit 122 refers to the condition specified as the first requirement, searches the database 22 in the center system, reads out the map information of Setagaya-ku, Tokyo, and reads out the map information in the terminal system. In the buffer 123. At this time, from the map information 221-223, 5
Map information of each scale of 1/0000, 1/25000 and 1/1500 is read out and stored in the buffer 123.
Is stored in Thus, the processing for searching the database 11, the database 21, and the database 22 and reading out each information is completed.

Next, a salesperson who is a user of the customer information management system specifies items of customer information to be displayed from the condition setting unit 121. In this embodiment, the customer's "name", "address", "postal code", and "telephone number" are designated as the items. When an item to be displayed is designated by the condition setting unit 121, the display control processing unit 124
Reads the customer information (personal information + additional information) and the map information from the buffer 123 and causes the display unit 125 to display them.

More specifically, the display control processing section 124 reads, from the buffer 123, map information of a scale of 1 / 50,000 and information on items designated by the condition setting section 121. In this example, the information of the items specified by the condition setting unit 121 is information read as the customer information from the database 11 and stored in the buffer 123, and the information on these items is stored in the buffer 123. Is read from the customer information. Then, such information is displayed on the display unit 125.

FIG. 4 shows an example of the display screen of the display unit 125. As shown in the figure, the display screen is divided into a map information display area 1251 and a detailed information display area 1252, and icons for Internet browsers are arranged in the display area 1253. Here, in the map information display area 1251, a symbol representing each customer is displayed on the map of the area (Setagaya-ku, Tokyo) set as the first requirement. The display coordinates of this symbol are determined based on the customer address information stored as personal information.

More specifically, the above-described display control processing unit 124
Extracts the address information of each customer from the customer information stored in the buffer 123, and expresses the address information of each customer by referring to the map information (longitude / latitude / address information) also stored in the buffer 123. Get the longitude and latitude of the address. Then, a symbol representing the customer is displayed at the coordinate position on the map information display area 1251 specified by the longitude and latitude. Note that the scale of the map can be changed by clicking an icon 1251A provided for changing the display mode in the map information display area 1251.
Switching is possible.

A detailed information display section 1252 shown in FIG.
Displays information on items specified by the condition setting unit 121 described above. In this example, the detailed information display unit 1252
Column 1252A of “customer name” and column 1 of “current address”
252B, “Postal code” column 1252C, “Phone number”
Column 1252D, column 1 of "He (charged salesperson)"
252E, "Source of information" column 1252F, "Work"
Column 1252H is provided, and information corresponding to each column is displayed. Also, in this example, in addition to the detailed information about the customer described above,
"Duplicate", "Postcard return", "Contracted check",
Columns such as "Dead check", "Friend's membership date", and "Do not send HC" are provided.

Customer information displayed in each section of the detailed information display area 1252 is displayed by clicking a symbol displayed in the map information display area 1251. Specifically, when a certain symbol on the map information display area is clicked, the display control processing unit 124 converts the coordinate position of the clicked mark into longitude and latitude. Subsequently, address information specified by the longitude and latitude obtained by the conversion is acquired by referring to the above-described longitude, latitude and address information in the map information stored in the buffer 123. And
With reference to the customer information stored in the buffer 123, a customer resident at the address location represented by the address information is specified, and information related to the customer is read from the buffer 123 and displayed in each column of the detailed information display area 1252. Let it.

Here, the symbols displayed on the display screen of the display unit 125 reflect the contents of the customer information.
FIG. 5 shows an example of a symbol form in which the content of the customer information is reflected. As shown in this figure, the form (color, shape, size, density, etc.) of the symbol is determined according to the content of the information for each type of the management customer, the contract customer, and the resident customer. . This makes it possible to visually read customer information from the symbol itself displayed on the map.

More specifically, the distinction between the management customer, the contract customer, and the resident is reflected on the color of the symbol, and the color of the symbol expresses the distinction between the management customer, the contract customer, and the resident. For example, managers are represented by cool colors such as blue,
Contract customers are represented by intermediate colors such as yellow, and residents are represented by warm colors such as red. In addition, customers are classified into visitors at the exhibition hall, referrals, and event participants according to the type (the opportunity to become a customer), and the type of the customer is represented by a symbol. In this example, customers who have visited the exhibition hall are represented by triangles, customers by introduction are represented by squares, and customers who participated in the event are represented by stars.

The floor area and site area are represented by the size of the symbol, and the size changes according to the scale of the map. Further, the time-series change of the customer information is reflected on the color density of the symbol, and the time-series change of the customer information is expressed by the color density of the symbol. In this example, the progress of the contract is represented for the management customer, the period up to the contract is represented for the contract customer, and the number of extension / remodeling is represented for the resident. In addition, for a resident, the presence or absence of a complaint is expressed by a special symbol, and the number of complaints is expressed by the density of this symbol.

Further, the information of each customer is displayed in a hierarchical manner by a symbol of layer 1 representing schematic information and a symbol of layer 2 representing detailed information. In this example, a symbol of a form corresponding to the type of the customer is displayed as a symbol of the hierarchy 1 for the management customer, and a character representing the type of the exhibition hall or the introducer is added as the symbol of the hierarchy 2 corresponding to this symbol. The displayed symbol is displayed.

More specifically, a triangular symbol representing a customer who has arrived at the exhibition hall on level 1 is a triangle symbol with numbers “1”, “2”, and “n” indicating the type of the exhibition hall. The symbol is displayed as a layer 2 symbol. In addition, for a square symbol representing a customer introduced by the hierarchy 1, alphabets “S” and “D” representing the type of the introducer are used.
And kanji characters “on” and “parent” are displayed as hierarchical level 2 symbols. In this example, "S"
Is an employee, "in" is a resident, "D" is another dealer (other D
r) "Parent" represents a new school (sympa). Similarly, for the manager, a symbol having a concentration corresponding to the rank progress of the contract (rank: index indicating the stage of the progress of the contract) is displayed as a symbol of the hierarchy 1, and a symbol of the hierarchy 2 corresponding to this symbol
Is displayed as rank information and the number of staying months. "Other Dr" indicates that the source of the new customer information is another dealer (a case introduced to another dealer). The term "new school" refers to tenants and stakeholders who are favorable and cooperative in terms of business.

For the contract customer, a symbol having a density corresponding to the time required to reach the contract is displayed as a symbol of the hierarchy 1. In other words, the contract customers are classified according to the period required to reach the contract and are represented by the color density of the symbol. In this example, the information of the tier 2 about the customer is not prepared.

For the resident, a symbol having a density corresponding to the use form of the property, the number of times of extension / remodeling, and the number of claims is displayed as the symbol of level 1. In other words, the tenants are classified and displayed according to the use form of the property, the number of times of renovation, and the number of claims. That is, for the resident, as the symbol of the hierarchy 1, a symbol in a form corresponding to the type of the customer and a character “rent” or “turn” added according to the content of the disposal of the property is displayed. In this example, the character “rent” indicates that the property has been lent, and “return” indicates that the property has been resold.

As for the resident, a symbol having a density corresponding to the number of times of extension and renovation is displayed as a symbol of level 1 and a symbol of level 2 corresponding to this symbol is displayed.
A symbol indicating the part of the extension or remodeling is displayed. More specifically, in contrast to the symbol indicating the number of times of renovation of the first floor, solid-colored symbols (for example, “▲”) representing “roof” and hollowed-out symbols representing “wall / floor layout” are used as the parts of the renovation. A symbol (for example, “□”) and a symbol with a character “water” representing “around the water” are displayed as the layer 2 symbols.

In this example, the symbol “▲” indicates that the extension / remodeling site of the customer's property that has visited the exhibition hall is the roof, and the symbol “□” indicates that the customer's property extension / remodeling site by introduction is “ The symbol “□” with the character “water” indicates that the extension / remodeling site of the customer's property by introduction is “water-around”. Further, for the resident, a symbol having a density corresponding to the number of complaints is displayed as a symbol of hierarchy 1.

The above-mentioned hierarchy 2 symbols are displayed by clicking on the hierarchy 1 symbols. For example, when the symbol “▲” representing the customer who has visited the exhibition hall is clicked on the symbol of the hierarchy 1 of the management customer, the symbol of the hierarchy 2 with a number indicating the type of the exhibition hall where this customer has visited is displayed. . Further, for example, when the symbol “●” indicating the progress of the contract is clicked on the symbol of the hierarchy 1 of the manager, the rank of the contract with the customer is displayed. Further, for example, when the symbol “●” indicating the number of times of renovation is clicked on the tier 1 symbol of the resident, a symbol indicating the site of the customer's property is displayed.

Further, as shown in FIG.
When the cursor is positioned on 301, a balloon 1302
Is displayed, and the content of the information represented by the symbol is displayed as character information in the balloon. In this example, character information "employee" is displayed in a balloon when the cursor is positioned on the symbol "□" representing the manager by the introduction described above, whereby the customer represented by this symbol is displayed. Is clearly understood to be due to the introduction of employees.

Similarly, for example, when the cursor is positioned on a symbol representing the time to contract for a customer, the number of months until the contract is displayed in a balloon. When the cursor is positioned on a symbol representing the age of the resident, the date and time according to the age are displayed.
Furthermore, when the cursor is positioned on a symbol representing the disposition of the property (usage form of another person) for the resident, the date and time when the property is disposed is displayed in a balloon. Furthermore, when the cursor is positioned on a symbol representing the site area of the property, the value of the site area is displayed in a balloon. Furthermore, when the cursor is positioned on the symbol representing the extension / renovation, the date and time when the extension / renovation was performed is displayed. Furthermore, when the cursor is positioned on a symbol representing a claim, the number of claims is displayed. From the above,
The customer information is symbolized and displayed on a map.

The effects of this embodiment will be summarized below. (1) Customer information is managed visually using GIS, and the customer information stored in various databases is symbolized and displayed according to the purpose of use (use), so that the customer information can be visually grasped immediately. It is possible to do. For example, if you are trying to find a property that requires an extension or renovation, only the symbols that require an extension and renovation are displayed among the symbols that represent tenants, and customers who are displayed with high-density symbols are targeted for business. Good. This makes it possible to visually and immediately grasp a customer who has frequently added or remodeled, and obtain information on customers who are likely to add or remodel. (2) By displaying the chronological change of the customer information in the symbol, the customer information can be displayed according to the purpose of the sales activity based on the current state of the customer, which is constantly changing. Therefore, it is possible to make the sales activities more efficient.

Hereinafter, the additional effects of this embodiment will be summarized. (1) A resident information database can be established. (2) A customer information database can be established. (3) It is possible to enhance communication and improve management efficiency by organizing and integrating duplication work. (4) Effective use of resident information in homing (history by region) can be achieved. (5) A marketing strategy can be formulated by looking at the axis of change. (6) An optimal trial area for a strategy can be ascertained.

Although the embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment. For example, in the above-described embodiment, the symbols are hierarchized into hierarchy 1 and hierarchy 2, but the number of hierarchy may be further increased. Further, the symbol representing the customer information may be blinked on the screen, or the size or the shape may be changed. In this case, for example, if the blinking speed and the changing speed of the shape are switched according to the content of the customer information according to the content of the customer information, only the customer information satisfying a certain condition is identified from the plurality of symbols. It becomes easy to do.

[0049]

As described above, according to the present invention, in a customer information management system for managing customer information used for business activities of real estate, customer information and map information are stored in a database, The database is searched based on the set conditions, and customer information is symbolized and displayed on a map, so that necessary customer information can be quickly acquired according to the purpose of sales activities, Activities can be effectively supported.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of a customer information management system according to an embodiment of the present invention.

FIG. 2 is a diagram showing a configuration of a database for storing personal information according to the embodiment of the present invention.

FIG. 3 is a block diagram showing a configuration of a terminal device as information display means according to the embodiment of the present invention.

FIG. 4 is a diagram showing an example of a screen displayed on the display unit according to the embodiment of the present invention.

FIG. 5 is a diagram showing an example of a form of a symbol displayed on the display unit according to the embodiment of the present invention.

FIG. 6 is a diagram showing an example of a balloon displayed on the display unit according to the embodiment of the present invention.

[Explanation of symbols]

 10: Terminal system 11: Database (personal information) 12: Terminal device (terminal system side) 20: Center system 21: Database (additional information) 22: Database (map information) 23: Terminal device (center system side) 121: Condition Setting unit 122: Information search processing unit 123: Buffer 124: Display control processing unit 125: Display unit 211: Ground information 212: Drawing information 213: Maintenance information 214: Sales information 215: Trader information 221, 222, 223: Map information 1301 : Symbol 1302: Balloon

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G06F 15/62 335 F term (Reference) 2C032 HB02 HB08 HB31 HC13 HC22 HC27 5B049 BB05 BB11 CC02 CC44 DD01 EE05 EE07 FF03 FF04 GG04 GG07 5B050 BA17 FA13 5B075 KK03 KK07 KK13 KK33 KK37 ND03 ND06 ND23 ND35 ND36 NK10 NK13 NK24 NR02 NR12 PP03 PQ02 PQ13 PQ23 PQ32 PQ48 PQ49 PQ69 UU09 UU14 JJ03 JJ01 KK

Claims (7)

[Claims] 1. A customer information management system for managing customer information used for sales activities of real estate, wherein a first database for storing the customer information is stored, and map information of an area where the property of the customer is located is stored. A second database; searching the first and second databases based on preset conditions; displaying a map based on map information acquired from the second database; acquiring from the first database Information display means for converting the obtained customer information into a symbol and displaying the symbol on the map. 2. The customer information management system according to claim 1, wherein said information display means displays customer information obtained from said first database using hierarchical symbols. . 3. The information display unit according to claim 1, wherein the information display unit displays the customer information by reflecting the distinction between the management customer, the contract customer, and the resident in a color of a symbol.
Customer information management system described in any one of the above. 4. The information display device according to claim 1, wherein the information display unit displays the customer information by reflecting a time-series change of the customer information in a color density of a symbol.
The customer information management system described in any of the above. 5. The information display means according to claim 1, wherein said information display means displays said customer information by classifying said management customers into visitors at an exhibition hall, introduction customers, and event participants. Customer information management system described in any of them. 6. The information display unit according to claim 1, wherein the information display unit displays the customer information by classifying the contract customers according to a period required to reach a contract. Described customer information management system. 7. The information display means includes:
The customer information management system according to any one of claims 1 to 4, wherein the resident is classified according to the number of extension / remodeling and the number of claims, and the customer information is displayed.