JP2001134649A - System for processing nursing care information - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a nursing care information processing system whose facility construction expense is inexpensive which can quickly and also reliably collect and present information with which a service can be provided. SOLUTION: In this nursing care information processing system 1, a dedicated terminal 2 installed in the house of a person qualified to receive nursing transmits nursing request information, an information acceptance instruction processor 5 receives it, and the degree of nursing and service contents are specified while referring to a database stored in the processor 5 and transmitted to a 1st information terminal 3 through a public line network 6. Thus, the terminal 3 displays nursing command information. A service provider 3A can offer a service the person qualified to receive nursing on the basis of the information. When the provider 3A transmits information after offering the service to the processor 5 through the network 6, the processor 5 updates the database.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a care information processing system constructed by applying an information processing system such as a computer.

[0002]

2. Description of the Related Art Recently, various types of information processing systems have been constructed using computers, as the performance and price of computers have increased.

For example, a large computer, a minicomputer, a personal computer, a workstation, or the like, which are individually installed in a building, a factory, or a campus of a university in a company, are connected to each other and are used for local use. , An area, and a network (LAN). In addition, the Internet that can provide a state where such networks are mutually connected has been constructed.

In such an information processing system organically connected by a network, various types of information processing are executed and are used significantly.

[0005] As an example of an information processing system for performing information processing in accordance with one purpose, there is a communication processing system used in police and fire departments, for example. This is to give the information received by telephone to a computer, etc.
This is a system for extracting necessary information from a computer or the like, transmitting the information to a staff member who heads to the site, and arranging the personnel systematically and quickly.

According to this conventional system, there is an advantage that necessary information can be taken out quickly and accurately and transmitted to a staff or the like heading to the site, and the processing can be promptly performed according to the arrangement of personnel and the purpose.

[0007]

However, in the former conventional system, it is basically used only for transmitting and collecting information, and the information is used for one purpose. And did not provide service quickly and systematically.

Further, in the latter conventional system, services can be systematically and promptly provided for one purpose using information obtained by searching a computer, but a specialized person is required to operate the system. In addition, there are drawbacks in that the equipment scale is large and the equipment construction cost is high.

The present invention has been made in view of the above-mentioned conventional problems,
It is an object of the present invention to provide a nursing care information processing system capable of collecting and presenting information for promptly and surely providing a service with a low facility construction cost.

[0010]

In order to achieve the above-mentioned object, a care information processing system according to the present invention is provided in a dedicated terminal which is installed at a home of a person requiring certification for long-term care and can transmit request information when a care service is required. And a first information terminal capable of presenting information about a person requiring certification for nursing care and information about the contents of a required nursing care service to a service provider that provides services to persons requiring care for nursing care. A second information terminal that can present information on certified caregivers and information such as nursing history about the certified person, a database of certified caregivers, information on registration, history, changes of care plans, and other customer management databases Along with storing, when there is request information from the dedicated terminal, the database can be accessed, and at least information on the certified caregiver can be presented, The dedicated terminal is capable of communicating with the dedicated terminal, sends necessary information to the first information terminal when the contents of the required care are specified, and provides the care history information at fixed time intervals. And an information reception instruction processing device capable of transmitting the information to the second information terminal.

According to the nursing care information processing system of the present invention, when request information is transmitted from the dedicated terminal, the information reception instruction processing device receives the request information, and based on the identification information included in the request information, the nursing care information processing system. Access to the database of certified persons and information such as registration, history, and changes of care plans, and present information about the certified caregivers from those databases;
In addition, communication with the dedicated terminal is enabled. As a result, the receptionist can talk with the certified caregiver or the like. Then, when the necessary information is provided to the information reception instruction processing device, the information reception instruction processing device sends the contents required for nursing to the first information terminal. As a result, the first information terminal displays the information of the certified caregiver and the contents of the requested service provision.

[0012] In the present invention, the dedicated terminal transmits information such as a telephone number and an identifier which can identify a person who is authorized for nursing care.

[0013] In the present invention, the first information terminal or the second information terminal is a device having communication means and capable of displaying at least information from the information processing device. .

[0014] In the present invention, the information reception instruction processing device stores a database of a person requiring certification for long-term care and a database of registration, history, and change of a care plan, and specifies a person requiring certification of long-term care when receiving a name specifying instruction. The information such as the name of the identified person requiring long-term care is transmitted to the display means of the accepting device, and the database is searched based on the information input from the input means of the accepting device and other information, and the necessary information is retrieved. A first data processing device that retrieves and sends out information about care, rewrites a database based on report information after the care processing, and sends out information about care history at predetermined time intervals; Data processing device for storing a database for customer management for the customer, searching the database at predetermined time intervals, and transmitting necessary information And a receiving device including a communication device, a display means, an input device, and the like, and a dedicated terminal, an exchange that enables communication with the first information terminal and the second information terminal, and performs a call, transmission / reception of information, and connection, Upon receiving the request information from the dedicated terminal via the exchange, the first data processing device is given a name specifying instruction, and the information on the necessary care sent from the first data processing device is transmitted to the first data processing device. The first information terminal performs a sending process, receives a care process report from the first information terminal, gives the first data processor as report information after the care process, issues a rewrite command, and issues a rewrite command at regular time intervals. A server that sends the information of the care history for each charge sent from the first data processing device and the second data processing device to the second information terminal, and performs other general control. Characterized by comprising the a.

[0015]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Preferred embodiments of the present invention will be described below with reference to the drawings.

FIGS. 1 to 5 are block diagrams showing specific examples of a care information processing system according to an embodiment of the present invention. Here, FIG. 1 is a block diagram showing a care information processing system according to the present invention.

First, referring to FIG. 1, the relationship between the institutions where the care information processing system 1 is installed will be described. First, the service reception organization 5A is composed of, for example, a non-profit organization, a union, an association, a private company, a long-term care insurance facility, a long-term care facility for the elderly, etc.
(S1), and notifies the service provider 3A of the characteristics of the degree of care and the characteristics of the service (S1).
2), service provider 3A to service acceptor 5A
(S3).

The service providing organization 3A includes various nursing care services, for example, home help, visiting bathing, visiting nursing, visiting rehabilitation, day rehabilitation, day nursing, rental and sale of welfare equipment, refurbishment of housing facilities,
It can provide services such as catering services, transport and transport services, futon laundry and disinfection services, and long-term care insurance facilities. In addition, the service providing organization 3A provides a care service to a person requiring certification of long-term care (S4), and can charge the municipalities / special wards for expenses incurred by providing the service (S5).

The care supporter 4A visits the certified person requiring nursing care (S6), performs nursing plan creation authorization to the municipalities / special wards (S7), and requests the insured person to create a nursing care plan from the municipalities / special wards. Then, a survey request is received (S8).

The service receiving organization 5A and the service providing organization 3A are in an alliance (S10).

The care information processing system 1 according to the embodiment of the present invention is installed as a device for transmitting information to each of the above-mentioned organizations.

Next, a specific configuration of the care information processing system 1 will be described with reference to FIG. This care information processing system 1 is roughly divided into a dedicated terminal 2 and a first terminal.
, An information terminal 3, a second information terminal 4, and an information reception instruction processing device 5. The dedicated terminal 2 and the information reception instruction processing device 5 are connected via a public line network 6. The information reception instruction processing device 5 and the first information terminal 3 or the second information terminal 4 are similarly connected via a public network 6.

More specifically, the dedicated terminal 2 is installed in the home 2A for the person requiring certification for long-term care, and can send request information by pressing the push button 2a when a care service is required. It is a device that can be used.

The first information terminal 3 is located at a service provider 3A that provides services to persons requiring certification for long-term care, and provides information on persons requiring certification for long-term care and information regarding contents of required nursing care services. It is a device that can be presented.

The second information terminal 4 is located at the care supporter's 4A home, such as a care planner, and is capable of presenting to the care supporter information relating to a person requiring certification for nursing care and information such as a nursing history relating to the certified person. It is.

The information reception instruction processing device 5 is installed in the service reception organization 5A, and stores a database of certified caregivers, information on registration, history, and changes of care plans, and other customer management databases. When there is request information from the dedicated terminal, the database can be accessed, at least information on the authorized caregiver can be presented, and communication with the dedicated terminal 2 is possible, and necessary care is provided. This is an information processing apparatus that can send necessary information to the first information terminal 3 when the content is specified, and can send care history information to the second information terminal 4 at regular time intervals.

To explain in more detail, the dedicated terminal 2
A device to which identification information such as a telephone number and an identifier, which can identify a person requiring nursing care, is transmitted. For example, the device may use a number notification service provided by a telephone company, or may include a dedicated device capable of transmitting an identifier. I just need.

The first information terminal 3 may be constituted by a personal computer system having a communication function. Although not shown, the personal computer system includes a computer main body, a display, a keyboard, a mouse, a modem, a printer, and the like.
Although not shown, the computer body includes a central processing unit (CPU), a main memory connected to the CPU,
A bus line connected to the CPU, a ROM connected to the bus line, a monitor interface, an expansion bus interface, and a CD-ROM controller, a hard disk controller, a floppy disk controller, and a keyboard / mouse controller connected to the expansion bus interface , A CD-ROM driver connected to a CD-ROM controller, a hard disk device connected to a hard disk controller, and a floppy disk device connected to a floppy disk controller. In addition,
The keyboard / mouse controller includes a keyboard,
The mouse is connected.

The first information terminal 3 is not limited to the personal computer system described above, but may be a facsimile machine, for example.

Further, the second information terminal 4 may be constituted by, for example, a facsimile machine. Of course, the above-described personal computer system or the like may be used.

The information receiving instruction processing device 5 described above is roughly composed of a first data processing device 51, a second data processing device 52, a receiving device 53, an exchange 54, and a server 55. ing. A first data processing device 51, a second data processing device 52, a receiving device 53
Display means 532 of the input device 53 of the receiving device 53
3 and the server 55 are connected by a LAN 56.
The server 55 and the communication device 531 of the receiving device 53 are connected to the exchange 54 via an extension telephone line 57.

The first data processing device 51 may be constituted by a personal computer system or the like, and stores a database of authorized persons requiring long-term care, a registration, history, and a change database of a care plan. Identify the certified caregiver, send information such as the name of the identified certified person requiring care to the display means 532 of the accepting device 53, and input information and other information from the input device 533 of the accepting device 53. Based on the above, the database is searched to extract and send out information on necessary care, the database is rewritten based on the report information after the care processing, and information on the care history is sent out at predetermined time intervals. Device.

Similarly, the second data processing device 52 may be constituted by a personal computer system or the like, stores a database for customer management for care supporters, and searches the database at predetermined time intervals. This device sends necessary information.

The receiving device 53 is a general receiving device 53a.
And a specialized receiving device 53b. The general receiving device 53a and the specialized receiving device 53b have substantially the same configuration, and include a communication device 531 such as a telephone, display means 532 such as a display, and an input device 5 such as a keyboard.
33. The general receiving device 53a is used by a person who performs a normal reception, and the specialized receiving device 53b is used only by a doctor or a caregiver.

The exchange 54 includes the dedicated terminal 2, the receiving device 53, the first information terminal 3, and the second information terminal 4.
Communication with the server 55 and communication with the server 55, transmission and reception of information, and connection can be performed.

As described above, the server 55 may be constituted by a personal computer system or the like, and upon receiving request information from the dedicated terminal 2 via the exchange 54, the first data processor 51 The first information terminal 3 gives a specific command and transmits information on necessary care provided from the first data processing device 51 to the first information terminal 3.
At the same time as receiving the care processing report from the first information terminal 3 and giving it as the report information after the care processing to the first data processing device 51 to instruct the first data processing device 51 to rewrite the data. This is a device that sends the information on the care history for each charge sent from the data processing device 51 and the second data processing device 52 to the second information terminal 4 and performs other general control.

FIG. 2 is a block diagram showing a configuration example of the server 55. These devices may be configured by a computer device 11 such as a personal computer, for example.

The computer device 11 includes a computer main body 12 for executing various arithmetic processing, a display 13 for displaying display data provided from the computer main body 12, a keyboard 14 for inputting information, and inputting data and the like. And a mouse 15 for instructing processing. Also, the computer body 12 has a CD-ROM
And a FD (floppy disk) drive 18. Further, the computer main body 12 supplies an audio output signal to the speakers 19, 19. In the case of the first data processing device 51 and the second data processing device 52, the LAN card 20A
In the case of 5, it is necessary to provide an external device interface (I / F) 20B such as SCSI and a terminal adapter 20C in addition to the LAN card 20A.

Further, the computer main body 12 includes a processing unit (CPU) 21 for performing various processes,
U21, a main storage unit 23 connected via a secondary cache memory 22, a bus line 24, and a ROM 25.
, An expansion bus interface (I / F) 26, and an FD controller 2 connected to the expansion bus I / F 26
7, a CD-ROM controller 28, an HD controller 29, a hard disk storage device 30 connected to the HD controller 29, an input controller 31 connected to the expansion bus I / F 26, and a connection to the bus line 24. Monitor I / F 32 and, for example, P
Sound card 34 installed in CI bus slot 33
And a LAN card 20A mounted in the bus slot 33 and an external device I / F 20B mounted in the bus slot 33. For example, a terminal adapter 20C is connected to the external device I / F 20B.
N and the like.

Here, a keyboard 4 and a mouse 5 are connected to the keyboard / mouse controller 31. The CD-ROM drive 7 is connected to the CD-ROM controller 28. A hard disk storage device 30 is connected to the HD controller 29. The monitor 3 is connected to the monitor I / F 32. Left and right speakers 9, 9 are connected to output terminals of the sound board 33.

The hard disk storage device 30 includes:
A processing program 30A for the server 55 to perform overall control and various processes is stored. The processing program 30A includes an operating system 30B for performing basic operations with the computer main body 12, and an application program 30B for performing specific operations of the care information processing system.

The computer device 1 having such a configuration
According to No. 1, when the power of the computer body 12 is turned on,
The CPU 21 of the computer main body 12 performs an initial operation in accordance with the initial processing program stored in the ROM 25, moves the processing program 30A stored in the hard disk storage device 30 to the main storage unit 23, and then stores the processing program 30A in the main storage unit 23. By executing the expanded processing program 30A, a care information processing system is realized.

Note that the first data processing device 51 and the second data processing device 52 also have substantially the same hardware configuration as the computer device 11, and
Only the contents to be processed are different.

FIG. 3 is an explanatory diagram showing an example of a database stored in the first data processing device. The database 80 includes an identifier 81, a name 82 of a person requiring certification for nursing care,
A care plan 83, a history 84, a change 85, and others 86 are registered. The identifier 81 enables a search based on the identification information sent from the dedicated terminal 2. For example, if the identifier 81 is “0001”, “Kono A
"Husband", "care plan α", "history 1", "change 1",
Information such as “other information 1” is stored. If the identifier 81 is “0002”, “Boko Otoyama”, “care plan β”, “history 2”, “change 2”, “ Other information 2 "is stored.

Next, the operation of the care information processing system according to the embodiment of the present invention will be described with reference to FIGS.
This will be described with reference to the following figures.

FIG. 4 is a flowchart showing an overall flow of the care information processing system according to the embodiment of the present invention.

The person requiring certification for long-term care needs the push button 2a of the dedicated terminal 2.
When is pressed, the dedicated terminal 2 automatically dials and connects the dedicated terminal 2 to the information reception instruction processing device 5 via the public line network 6 (step (S) 201 in FIG. 4). At this time, the identification information is the telephone number when the dial notification service of the communication company is used. When a specific identifier is used, the dedicated terminal 2 sends the specific identifier after the telephone is connected.

Then, in the information reception instruction processing device 5, the server 55 receives the identification information and gives the identification information and the name specifying command to the first data processing device 51. The first data processing device 51 searches the database based on the identification information and sends the name of the person requiring certification for long-term care and other necessary information to the display means 532 of the general accepting device 53a (S
202).

Thus, the display means 532 of the general accepting device 53a displays the name of the person requiring certification for long-term care and other necessary information. In addition, the operator uses the communication device 531 to talk with the authorized person requiring long-term care while looking at the information displayed on the display unit 532, and collects information necessary for long-term care (S203).

Here, when the operator determines that the content does not require advanced technical knowledge (S204;
NO), the collected information is input from the input device 533 of the general receiving device 53a (S205). This allows
The first data processing device 51 retrieves the database based on the input information and other information, retrieves necessary information about care, and sends the information to the server 55 (S205). Thereby, the server 55 sends the required care to the dedicated terminal 2 via the public network 6 (S205).

On the other hand, when the operator judges that the contents require high specialized knowledge (S204; YE)
S) The extension is transferred so that the specialized reception device 53b can talk with the person requiring certification for long-term care.

Thus, a doctor, a caregiver, or the like looks at the display means 532 of the professional reception device 53b,
The user communicates with the certified person requiring long-term care through 31 to collect necessary information (S206). Here, when the collected information is input from the input device 533 of the specialized reception device 53b at the time when the information collection is completed, the first data processing device 51
Searches the database based on the input information and other information, extracts necessary care-related information, and sends it to the server 55 (S207). Thereby, the server 55 sends the information on the required care to the first information terminal 3 via the public network 6 (S207).

Accordingly, the first information terminal 3 displays the predetermined information on long-term care, and the service provider 3A who has seen the information provides the service to the authorized person requiring long-term care based on the information on long-term care. provide.

The first data processing device 51 and the second data processing device 52 create information on the care history for each charge at fixed time intervals, for example, at intervals of several months.
Give to. As a result, the server 55 sends the information on the care history by charge to the second information terminal 4 via the public line network 6. The care supporter can create a nursing plan by watching the information displayed on the second information terminal 4 and the actual condition of the person requiring certification for long-term care.

Next, a specific operation example of the information reception instruction processing device will be described with reference to FIG. Here, FIG. 5 is a flowchart for explaining the operation of the care information processing system.

First, the server 55 of the information reception instruction processing device 5 monitors the extension telephone line 57 for a care request from the dedicated terminal 2 (S301; NO).

Here, when there is a care request (S3
01; YES), the server 55 acquires the destination telephone number (S302). In the case where the dedicated terminal 2 sends the identifier, the server 55 connects to the dedicated terminal 2 once and acquires the identifier.

Then, the server 55 gives the obtained telephone number and name specifying command to the first data processing device 51 (S303). Thereby, the first data processing device 51
Searches the database based on the telephone number acquired by this command, extracts the name and other necessary information, and sends it to the display means 532 of the general accepting device 53a (S304). Further, the server 55 acquires the information and detects that the information has been transmitted to the general receiving device 53a, and enables the communication device 531 of the general receiving device 53a of the operator in charge to talk (S30).
5). The server 55 is connected to the first data processing device 5
1. Wait for data input to the second data processing device 52 or the like (S306; NO).

Thereafter, a dialogue between the operator and the authorized person requiring nursing care is performed. At this time, the general receiving device 53
The analysis system is displayed on the display means 532 of a. The operator makes a question while following this and inputs the answer from the input device 533.

Then, the server 55 totally controls the first data processing device 51, inputs the input data to the first data processing device 51 (S 306; YES), and sets the database of the first data processing device 51. To identify the degree of care / service content (S307).

The information on the degree of care / service obtained by the first data processing device 51 is sent to the server 55, and the server 55 sends the information on the degree of care / service to the server 55 via the public network 6. It is sent to the first information terminal 3 (S308).

When the server 55 receives the report of the service end from the first information terminal 3 (S309), the first server 55
A command is issued to the data processing device 51 to update the member history in the nursing care database of the first data processing device 51 (S310).

As described above, according to the nursing care information processing system according to the embodiment of the present invention, the nursing care information is processed. It will be possible to provide detailed services.

In the nursing care information processing system according to the above-described embodiment, various kinds of information relating to the latest nursing care can always be obtained, and the nursing care history of each person requiring certification for nursing care and the nursing care history of each person in charge can be obtained quickly. Things come.

Since the nursing care information processing system according to the above embodiment merely includes a computer device and a communication device, the scale of the equipment can be reduced, and it can be provided as an inexpensive information processing system.

[0066]

As described above, according to the present invention, it is possible to obtain an inexpensive system capable of promptly determining the degree of care and the contents of service of a person requiring certification for long-term care and providing quick and detailed care services. it can.

According to the nursing care information processing system according to the above-described embodiment, various kinds of information relating to the latest nursing care can always be obtained, and the nursing care history of each person requiring certification for nursing care and the nursing care history of each person in charge can be quickly obtained. An inexpensive system that can be obtained can be provided.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a care information processing system according to the present invention.

FIG. 2 is a block diagram showing a configuration example of a server constituting the care information processing system according to the embodiment;

FIG. 3 is an explanatory diagram showing an example of a database stored in a first data processing device configuring the care information processing system according to the embodiment;

FIG. 4 is a flowchart showing an overall flow of the care information processing system according to the embodiment.

FIG. 5 is a flowchart for explaining the operation of the information reception instruction processing device constituting the care information processing system according to the embodiment.

[Explanation of symbols]

 Reference Signs List 1 care information processing system 2 dedicated terminal 2a push button 3 first information terminal 3A service provider 4 second information terminal 4A care supporter 5 information reception instruction processing device 6 public line network 11 computer device 12 computer body 13 display 14 Keyboard 15 Mouse 17 CD-ROM drive 18 Floppy disk drive 19 Speaker 20A LAN card 20B External device I / F 20C Terminal adapter 21 CPU 22 Secondary cache memory 23 Main memory 24 Bus line 25 ROM 26 Expansion bus I / F 27 FD controller 28 CD-ROM controller 29 HD controller 30 Hard disk 31 Keyboard / mouse controller 32 Monitor I / F 33 Bus slot 34 Sound board

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G06F 15/40 310C 370Z 15/401 340A F term (Reference) 5B049 BB41 CC01 CC02 CC31 DD01 DD05 EE05 FF02 FF03 FF04 FF09 GG04 GG07 5B075 KK03 KK07 KK13 KK33 KK37 MM02 MM11 ND03 ND20 ND23 PP02 PP07 PP10 PQ02 PQ29 PR03 UU09 UU26 UU32

Claims (4)

[Claims] Claims: 1. A dedicated terminal installed at the home of a person requiring certification for long-term care and capable of transmitting request information when a nursing care service is required, and a service provider providing services to the person requiring certification for long-term care. Information terminal that can present information about the contents of the required nursing service and information about the required nursing care service, and second information that can present the information about the authorized person requiring long-term care and the information such as the nursing history about the authorized person to the care supporter A terminal and a database of certified caregivers, registration of nursing care plans, histories, storing information such as changes and other customer management databases, and accessing the database when there is request information from the dedicated terminal, at least Information about the certified caregiver can be presented, and communication with the dedicated terminal is enabled, and necessary care content has been identified. And an information reception instruction processing device that can send necessary information to the first information terminal and can send care history information to the second information terminal at regular time intervals. Information processing system. 2. The dedicated terminal includes a telephone number, an identifier, and the like.
2. The nursing care information processing system according to claim 1, wherein information capable of identifying a person requiring authorization for nursing is transmitted. 3. The information processing apparatus according to claim 1, wherein the first information terminal or the second information terminal has a communication unit and is a device capable of displaying at least information from the information processing device. Nursing information processing system. 4. The information reception instruction processing device stores a database of registered person requiring care and a registration, history, and change database of a care plan, and identifies a person authorized by need of care when receiving a name specifying instruction. The information such as the name of the identified person requiring long-term care is transmitted to the display means of the accepting device, and the database is searched based on the information input from the input means of the accepting device and other information, and the necessary information is retrieved. A first data processing device that retrieves and sends out information about care, rewrites a database based on the report information after the care processing, and sends out information about care history at predetermined time intervals; Data processing device that stores a database for customer management for the customer, searches the database at predetermined time intervals, and sends necessary information A receiving device comprising a communication device, a display means, an input device, and the like; a switching device that enables communication with the dedicated terminal, the first information terminal and the second information terminal, and performs a call, transmission / reception of information, and connection; Upon receiving the request information from the dedicated terminal via the exchange, the first data processing device is given a name specifying command,
The first information processing device sends the information on the required care sent from the first data processing device to the first information terminal, receives the care process report from the first information terminal, and reports after the care process. The information is given to the first data processing device as information and a rewrite command is issued, and the information on the care history for each charge sent from the first data processing device and the second data processing device at fixed time intervals is stored in the second information. 2. The nursing care information processing system according to claim 1, further comprising a server that sends the information to a terminal and performs other general control.