JP2001101587A - Vehicle allocation management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To quickly set a riding-in location after a transport order is notified from a customer and to simplify the setting of the riding-in location. SOLUTION: In this vehicle allocation management system in the form of storing information relating to the riding-in location of the customer as a riding-in location candidate list 90 for each category in a management station 30 and making selection from the riding-in location candidate list 90 at the time of receiving the transport order from the customer, an operator establishes the riding-in location by operating a reception screen 70 and issues the transport order to a vehicle 1. Respective abbreviation numbers 92 are attached to the list 90 divided for the respective categories 91 on the screen 70 on the side of the management station and the operator directly sets the riding-in location by the abbreviation number 92 without opening a name panel 75.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a dispatch management system for allocating an in-service vehicle located near a destination (departure place) requested by a customer to an operation order generated by the customer and dispatching the vehicle. For example, the present invention relates to a system for distributing business vehicles in taxis, hires, and the like.

[0002]

2. Description of the Related Art Conventionally, a mobile station (vehicle) equipped with a radio grasps a current position using a GPS or the like, and manages the current position and dynamic information of a vehicle such as an empty vehicle or an actual vehicle as a center via a radio. There is known a system which notifies a station and a management station can grasp the position of each vehicle and the dynamics of the vehicle such as an empty vehicle or an actual vehicle based on the received information.

For example, upon receiving a request (transport order) from a customer registered in a computer or the like of a management station, the customer's telephone number or customer code number (for a regular customer),
Searches the database for the destination (location specified by the customer) as the vehicle allocation location, searches for a vacant vehicle (business vehicle) near the requested location, assigns it as the corresponding vehicle, and transports it A dispatch management system (AVM system) for notifying an order is disclosed in Japanese Patent Application Laid-Open No. 8-315292.

In such a system, the management bureau has a customer database of fixed customers, and when a dispatch request is received from a customer, if the number display function can be used, the boarding location can be specified from the incoming telephone number. Or setting of a boarding place from a preset code number.

[0005]

In such a system, when a transportation order is received from a customer, the setting can be automatically performed from a telephone number or a code number in the case of a fixed customer. However, there is a restriction on the number display function, and the telephone number display is set to non-notification to the other party in advance, or in a public phone where this function cannot be used, the telephone number is automatically set without being recognized by the recipient. Since it is not possible, the operator needs to ask the customer's address, check the location of the boarding place on a map or the like, and then issue a dispatch instruction. For this reason, it takes time until the vehicle is dispatched.

Accordingly, the present inventors have proposed in Japanese Patent Application No. 10-82.
Even if there is a dispatch request from a public telephone or the like where the number display does not work in 286,
We have proposed a system that can simplify the operator's operation to instruct the dispatch of the management station.

[0007] When a request for a transportation order is received from a customer, the operator of the management station operates the display screen of the reception device to display the reception screen first. On the reception screen, there is a switch of a famous place panel. By operating this name panel switch, the genre of the boarding place (convenience store 1, restaurant, greengrocer, etc.) is displayed, and the corresponding genre (for example, request from a public telephone of greengrocer A) If there is, search for grocers). When a genre is found, a list of boarding place candidates (greengrocer A, greengrocer B,...) In that genre is displayed, and the corresponding boarding place (greengrocer A) is searched from the list. Therefore, if the selection is correct, the depressing switch is pressed down, thereby determining the boarding place. In this case, the name, address,
Since the information such as the telephone number, the latitude, the longitude, and the like are linked to each other and stored in advance in the customer database, when the boarding place is determined, the information necessary for the dispatch is wirelessly transmitted to the corresponding vehicle.

However, in such a dispatching method, when a call for a dispatch request is received from a customer, it is necessary to operate a name panel to search for a genre, and to display a boarding place candidate list for each genre. The corresponding boarding place must be selected from these and confirmed. For this reason, a skilled operator must open a name panel for each dispatching operation and search for a specific boarding place from each genre, which is troublesome.

Therefore, in the present invention, it is a technical object of the present invention to set a boarding place quickly after receiving a notification of a transportation order from a customer and to simplify the setting of a boarding place. And

[0010]

The technical measures taken to solve the above-mentioned problems are as follows. The management bureau (30) provides information on the boarding place of the customer linked to the boarding place candidate list (90) for each genre. Stored customer database (31
1a), when a transportation order is received from a customer, the operator can select one from a boarding place candidate list stored in the customer database, and the operator operates the screen (70) to search the database for a boarding place. Settled and the management office (3
In the dispatch management system for allocating an optimal vehicle in (0) and transmitting information on the transport order to the vehicle (1) and instructing the dispatch, a short number (92) is assigned to each of the lists divided by genre (91). An input means (323, 345, 345) for the operator to determine the boarding place based on the abbreviated number
335).

According to the above arrangement, since the abbreviated numbers are assigned to the genre-specific lists, the operator can directly input the abbreviated numbers to the input device to determine the boarding position. At this time, it is not necessary to operate the name panel to display the boarding place candidate list for each genre, which simplifies the setting of the boarding place, and sets the boarding place after receiving the notification of the transportation order from the customer. Can be done quickly. In this case, the trained operator can naturally store the abbreviated number of the boarding place that is frequently used, and can efficiently set the boarding place in the vehicle allocation work based on the abbreviated number.

In this case, if the abbreviated number is assigned to the head of each of the lists, even an unskilled operator can naturally memorize the abbreviated number of the candidate boarding place that is used frequently and gradually. It is possible to set the boarding place without opening the name panel.

[0013] Further, if the input means sets the same place for inputting the telephone number and the abbreviated number, it becomes possible to reduce the number of input frames on the reception screen, reduce the work load of the operator, and improve the efficiency in dispatching vehicles. Can be achieved.

In the meantime, the numbers in parentheses shown in the means are the numbers of the corresponding elements of the following embodiments.

[0015]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 shows a system configuration of an embodiment of the present invention. This vehicle allocation management system (hereinafter, referred to as a system) is a business vehicle operation management system including a mobile station 1 mounted on a business vehicle such as a taxi and a hire, and a management station 30. From 1), dynamic information and position information are transmitted to the management station 30 by radio at a predetermined timing, and the management station 30 constantly manages the dynamic information and position information of each mobile station 1. The request for transfer (customer delivery) to the management station 30 by telephone is made for the reservation (transport order).
A vehicle that arrives at the boarding place in substantially the shortest time or at a designated time is searched, and a transportation order is wirelessly transmitted to the relevant vehicle.

In this case, each assignment to the transport order is called dispatch, and the transmission of the transport order to the commercial vehicle and the transport instruction are called dispatch instructions. Also, a person who can carry a business vehicle, a person who gets on a road or a predetermined place (such as a taxi stand) without a prior transportation order, and
The person who gets on the business vehicle allocated by the management station 30 is called a customer, and the business vehicle is simply called a vehicle.

Next, the definition of words will be shown. Opening: Start of vehicle operation (start of driver's work), Standby: A state in which a customer's boarding or dispatching instruction from the management station 30 is waiting at a location designated by the management station 30. Pick-up: Delivery instruction from the management station 30 Receiving and heading to the customer's boarding place, actual vehicle: Rental with the customer on board, empty: no customer on board, break: refusal to take the customer's boarding or dispatch for meals, etc. Status, Closing: Vehicle is suspended (driver's end of work), Unoccupied: Rental with a customer on board, but the time obtained by subtracting the current time from the expected arrival time at the customer's scheduled drop-off position is the predetermined time Scheduled to be dispatched to undelivered transport orders within hours, Scheduled to open: Scheduled to be less than the predetermined time (scheduled opening time) after the current time has been subtracted from the scheduled business start time, and scheduled to be dispatched to undelivered transport orders, Scheduled to open after a break:
Predetermined time from break start time (break time limit)
The time obtained by subtracting the current time from the elapsed time is within a predetermined time (reservable time during breaks), and the vehicle can be allocated to the transport order of unallocated vehicles. Scheduled to be opened after refueling: a predetermined time from the refueling start time ( Refueling time limit)
The time after subtracting the current time is within a predetermined time (reservable time during refueling), and the vehicle can be dispatched to the transport order of undelivered vehicles.

The mobile station 1 serving as each vehicle communicates wirelessly with the management station 30 via the wireless receiving device 8 and the antenna ANTt to exchange data. Mobile station 1
Receives the radio wave from the satellite with the GPS antenna ANTg,
Detected by the GPS positioning devices 20 to 28, the position and traveling direction of the vehicle are recognized and displayed together with the map. If the number of receiving satellites is insufficient, the lack information is supplemented by using a sensor such as a gyro to recognize the vehicle position.

FIG. 2 shows the relationship. A voltage is supplied to the mobile station 1 from the battery BAT, and the power supply circuit PSC
Internal CPU of PS processing ECU 20 and mobile station ECU 2
, And data is stored in the memory of the CPU of the mobile station ECU 2. Ignition switch (IG S
When W) is turned on (closed state), the operating voltage is supplied to the mobile station 1 by the power supply circuit PSC.

The GPS positioning devices 20 to 28 are a receiving antenna ANTg, a GPS receiver 21, a GPS demodulator 22, a display device (display) 24, a piezoelectric vibrating gyroscope 25, an altitude sensor 26, a GPS information processing ECU (electronic control device).
20, an operation board 23, a map search engine 27, and a map database 28. The 1.57542 GHz radio wave transmitted from the GPS satellite is the receiving antenna ANT.
The information, such as a function indicating the orbit of the satellite and the time, is received by the GPS receiver 21 via the g, demodulated by the GPS demodulator 22, and input to the GPS information processing ECU 20.

The GPS information processing ECU 20 is a computer system provided with an almanac data memory, a memory for a data buffer, and an input / output interface, and a CPU based on information sent from a GPS satellite.
Generates location information (latitude, longitude, altitude) for your vehicle,
The traveling direction and traveling speed of the own vehicle are calculated. At this time, the search engine 27 reads one page (one screen) of map data including the position from the map database 28 in accordance with the generated position information, displays the map data on the display device 24, and displays the current position to indicate the traveling direction. Display location index.

The program of the GPS information processing ECU 20 includes, in response to a data transfer request from the mobile station ECU 2,
The current position, traveling direction, traveling speed, and current date and time of the mobile station 1 are transferred to the mobile station ECU 2, the boarding location transferred by the mobile station ECU 2 is read and stored in the memory, and the boarding on the map on the display device 24 is performed. The index of the destination as the target can be displayed on the ground.

Piezoelectric vibrating gyroscope 25 and altitude sensor 2
The analog signals output by 6 are respectively input to the GPS information processing ECU, and the CPU of the ECU 20 converts the analog signals into digital data via an A / D converter and reads the digital data. Information output from the GPS demodulator 22 and information for controlling the GPS demodulator 22 are transmitted via the I / O port of the GPS information processing ECU 20. The GPS information processing ECU calculates the three-dimensional coordinates Ux, Uy, Uz of the own vehicle position by the three satellite positioning calculation or the four satellite positioning calculation.

In the three-satellite positioning operation, three sets of data received from three satellites are respectively substituted as parameters into a predetermined ternary simultaneous equation, and the simultaneous equations are solved to obtain a reception point (actual). Obtain the latitude, longitude, and clock error of the receiving side. The altitude of the receiving point is obtained from the altitude sensor 26 and substituted into the above equation.
In the four-satellite positioning calculation, the latitude, longitude, altitude, and clock error of the receiving side are obtained from four sets of data received from four satellites in the quaternary simultaneous equation.

After calculating the ground position information from the GPS positioning, the GPS information processing ECU 20 calculates the traveling direction and the traveling speed of the vehicle by comparing with the previously obtained ground position, and calculates the map data memory 28 based on the ground position obtained this time. , The map data of one page (one screen) including the position is read, and the current position index indicating the traveling direction is displayed. When the boarding place received from the mobile station ECU and saved in the memory is included in the display area of the display device 24, the index of the destination is overlapped. Thereby, the driver can recognize the boarding place of the customer on the screen of the display device 24.

The mobile station ECU 2 communicates information with the management station 30 via the antenna ANTt, the radio transceiver 8 and the modem 7. The extended serial input / output port 6 performs data serial input / output and serial / parallel conversion input / output.

The voice of the driver input to the microphone MIC is
The data is converted into digital data via the voice recognition unit 9 and input to the mobile station ECU 2. Further, the CPU notifies the driver of a message from the speaker SP via the voice synthesizing unit 10 and the changeover switch SW11.
The microphone with a built-in speaker used here switches the connection state of the switch SW11 with one microphone, and performs input of voice recognition and output of voice synthesis with the microphone of the wireless transmission / reception device 8. When audio data is output from the CPU, the changeover switch SW11 automatically switches the speaker SP integrated with the microphone MIC to the connection on the audio synthesis unit 10 side. At this time, the CPU simultaneously displays a message to be transmitted to the driver by voice from the speaker SP, and displays characters on the display device 4 so that the driver can confirm the message visually and audibly.

The mobile station ECU 2 is connected to a card reader (card reader / writer) 5 for reading and writing data from and to the IC card CRD, and a taxi meter TXM. The card reader 5 has an internal card insertion slot. When the mobile station ECU 2 requests data transfer when the IC card CRD is inserted into the
The mobile station ECU 2 reads out the stored data stored in the mobile station ECU 2.
Transfer to Upon receiving the write data from the mobile station ECU 2, the card reader 5 writes the data into the IC card CRD,
When the mobile station ECU 2 receives the freight order, it sends it to I
In addition to writing to the C card CRD, at a predetermined timing, the current position (latitude and longitude) and moving direction of the mobile station 1, data of the taxi meter TXM (vacant, pick-up, real vehicle, mileage from switching between these, billing) Current value, current speed)
And the current time via the card reader 5 to the IC card CR.
Write to D.

The function of the mobile station 1 will now be described. The wireless transmitting / receiving device 8 receives the information transmitted from the management station 30, transmits the information to the mobile station ECU 2, and transmits the mobile station position information and status information (dynamic information and the IC card CRD to the card reader 5) transmitted from the mobile station ECU 2. Is transmitted to the management station 10 as to whether or not the device has been inserted and the usage status of other on-vehicle equipment). In addition, it has a function of outputting the sound transmitted from the management station 30 from the speaker SP and transmitting the sound input from the microphone MIC to the management station 30.

The operation display board 3 for performing operation and display transmits the input switch signal to the mobile station ECU 2, performs display blinking corresponding to the key-in, and blinks the display lamp according to the display instruction of the mobile station ECU 2.

The mobile station ECU 2 is a GPS information processing ECU.
The position information transmitted from the wireless transmission / reception device 20 is transmitted to the wireless transmission / reception device 8, and the information of the management station 30, the information of the taxi meter TXM, and the key-in (input) signal operated from the operation display board 3 are transmitted from the wireless transmission / reception device 8. Based on the information, the information is displayed on the display device 24 via the display device 4 and the GPS information processing ECU 20. Further, it reads information from an IC card CRD (memory card), writes information to the IC card CRD, and transmits the information to the management station 30 via the wireless transmission / reception device 8.

The IC card CRD accumulates (stores) the operation order given to the mobile station 1, and stores the customer's location information,
It stores the getting-off position and the like, and the operation information (dynamic information, on-board device use state) of the mobile station 1. The driver receives the notification of the assigned vehicle at the office immediately before the start of work, receives the IC card CRD, gets on the vehicle, starts the engine, starts the business after attaching the IC card CRD to the card reader 5 and starts business. Do (start the station). Closed (closed)
When the driver arrives at a business office or the like, the driver extracts the IC card CRD from the card reader 5 and returns the IC card CRD to the business office or the like.

The business office writes the operation management information on the IC card CRD in advance before handing the IC card CRD to the driver, deposits the card CRD with the driver during working hours, and stores the operation data associated with business and travel. After receiving the IC card CRD from the driver, the IC card CR
D operation data (sales record) to the office card reader 5
And read it out and sum it up on the sales tabulation computer.

The configuration of the management station 30 is shown in FIG.
The management station 30 is a D / B (database) server (a data processing device mainly including a computer and a high-capacity memory) 3
1. Receiving devices 32a, 32b, dispatching device 33, dispatching device 34 with wireless control, management station counting device 35, sales office counting devices 36a, 36b, radio device 37, microphone 38, speaker 39, and antenna 40.

In FIG. 3, PC is a personal computer, and FIG.
Shows the connections between these devices. FIG. 5 shows the database of the management station D / B server 31 and its processing.

The management bureau D / B server 31 has a customer D / B memory 311a for storing customer information such as customer names, addresses (locations), telephone numbers, location indices, etc., industry-specific names, telephone numbers and locations. There is a town page (registered trademark) D / B memory 311a for storing customer information, such as customer information, etc., an order memory 312a for storing the contents of transportation orders, and a vehicle dynamics memory 312 for storing the dynamics of each vehicle in time series.
b, an operation plan memory 312c for recording a business end time and a business start time at which the vehicle will be closed after a predetermined time from the current time or the vehicle will be open after a predetermined time from the current time, and the vehicle which is open for business. Prepare.

The management station D / B server 31 has a receiving device 32
a, 32b, a data communication mechanism 313 for exchanging data with the dispatching devices 33, 34 and the management station totaling device 35, based on the customer information given from the reception measures 32a, 32b.
Customer D / B 311a or Town Page D / B 311b
, A customer search function 314 for searching for customer information (for example, address, location, telephone number) necessary for dispatch and contact with the customer, and an order for storing the transport order given from the receiving devices 32a and 32b in the order memory 312a. A storage function 315a, a dynamic storage function 315b for storing dynamic data given to vehicle dynamic changes by the vehicle allocation devices 33 and 34 in a vehicle dynamic memory 312b, an order search function 316 provided by the vehicle allocation devices 33 and 34, and provided by the vehicle allocation devices 33 and 34. A vehicle search function 317 for searching for a vehicle satisfying the conditions from the vehicle dynamics memory 312b using the vehicle search condition data as a key, and the receiving device 3
2a, 32b, a vehicle allocation information storage function 315c for storing information allocated (vehicle allocation) of vehicles to transportation orders by the vehicle allocation devices 34, 34, that is, vehicle allocation information (allocation data) in the order memory 312a and the vehicle dynamic memory 312b, From the operation plan (work schedule of the vehicle driver) created by 36a and 36b, the vehicle whose business starts or closes within a predetermined time of + or-from the current time of the day extracted by the management station totaling device 35 at a predetermined timing. Operation plan storage function 31 for storing the operation plan in the operation plan memory 312c
5d and dispatch instructions from the dispatch devices 33, 34,
The transportation order information in the dispatch instruction is stored in the order memory 312a.
And process it into speech synthesis data for each vehicle,
An order transmitting device 318 is provided to the vehicle dispatching device 34 and converted into a voice signal by the vehicle dispatching device 34 and transmitted to the wireless device 37.

The operation plan memory 312c is described below.
The above operation plan area is called an operation plan table, and Table 1 shows information items included in the operation plan of the operation plan table, and a transport order storage area on the order memory 312a is called an order table. Table 2 shows information items included in the transportation orders in the order table.
The area in which the latest one of the dynamic information on 12b is stored is referred to as a vehicle dynamic table, and Table 3 shows information items included in the dynamic information on the vehicle dynamic table. The FM No. shown in Table 1 was used. Is a vehicle identification number of each vehicle.

[0040]

【table 1】

[0041]

[Table 2]

[0042]

[Table 3]

The reception device 32a shown in FIG. 3 includes a reception data processing device (PC for reception) 321, a dispatch desk 322 for key input, a display device with pen input (liquid crystal pen tablet with character recognition input) 323, and a telephone 324. Become. The other receiving device 32b has the same configuration and the same function as the receiving device 32b, but an ID different from that of the receiving device 32a is added to the D / B server 31.

FIG. 6 shows the database and processing of the reception data processing device (reception PC) 321. The reception data processing device 321 includes a map D / B 321a in which road map data is stored, and a house map D / B 321b including the shape and size of buildings, addresses and names of residents, and the like.

The reception data processing device 321 is a telephone 321
When the operator inputs the contents of a vehicle allocation request (transport order) from the customer through the key input device 322 or the display device 323 with pen input, the order input function 321c that reads the request as a transport order, and specifies the customer of the read transport order. The house map D / B 321b is searched for the name of the building or the resident corresponding to the data (for example, the company name and the position index input by the operator), or the D / B server 31
Search function 321d for requesting a customer search to obtain search result data from the D / B server 31 by requesting the D / B server 31 from the display device 323 or the key input device 322 with a pen input, and obtaining search result data. A vehicle search function 321f for requesting the D / B server 31 to search for a vehicle dynamics state in response to a vehicle dynamics request from the display device with pen input 323 or the key input device 322 and obtaining search result data; Vehicle allocation information storage function 321 for providing the vehicle allocation information input by the device 323 or the key input device 322 to the D / B server 31 and requesting the storage thereof.
g, display device 323 with pen input or key input device 3
An order transmission function 321h for giving the transport order specified by 22 to the D / B server 31 and requesting transmission by the wireless device 37, and displaying the transport order by a pen input display device 323.
321i, a vehicle mark and a boarding place mark are displayed together with a road map and a house map on the display device 323 with pen input, and ground position information (latitude and longitude) of a point on the map specified by the operator with the pen. A vehicle display function 321k for displaying the vehicle (FM No.) obtained by the vehicle search function 321f on the display device with pen 323, the D / B server 31, and other devices (32b, 33, 34, 35) A data communication function 321L for performing data communication with the user, and a vehicle driving route between two points displayed on the display device with pen input 323 according to a route search instruction from the operator, a map D / B 321a and a house map D / B. A search is performed with reference to the map information of B321b, and the vehicle travel distance of each road included in the searched route and each road included in the map information are searched. The travel time (travel distance / speed limit) of each road included in the route searched based on the traffic regulation speed (speed limit) of the vehicle is calculated, and the total of the calculated values is calculated as the time required for travel between two points ( A route search function 321m that sets the estimated arrival time) and a few minutes (5 to 10) from the estimated arrival time after issuing a dispatch instruction from the management station 30.
(Minute) A non-arrival warning function 321n is provided to warn of non-arrival and alert the non-arrival vehicle when arrival at the boarding place requested by the customer has not been made within the added time.

The telephone 324 acquires the telephone number data of the caller and notifies the reception data processing device 321 of the data. The reception data processing device 321 converts it into a display device 323 with pen input.
To be displayed.

The key input device (vehicle console) 322 is composed of dedicated keys to which functions are assigned and numerical keys, and the display device with pen input 323 reads the coordinates of an arbitrary position on the screen specified by the pen. It consists of a function, a character recognition function that converts a read coordinate string into a character code, and a display function that displays characters and pictures.

The vehicle allocation device 33 shown in FIG. 3 includes a map display data processing device (personal computer) 331, a display device 332, a reception data processing device (PC for vehicle allocation) 333, a key input device (vehicle allocation console) 334, and a display with pen input. It comprises a device (liquid crystal tablet with character recognition input) 335 and a telephone 336. Reception data processing device 333, key input device 334,
The display device with pen input 335 and the telephone 336 have the same configuration and functions as the reception devices 32a and 32b.

FIG. 7 shows the database and processing of the map display data processing device 331 in the vehicle allocation device 33. The map display data processing device 331 has a map D / B 331a in which road map data is stored. The map display data processing device 331 includes an order search function 331b for requesting the D / B server 31 to perform an order search or an order content search with respect to the condition or the transportation order specified by the key input device 334, a vehicle mark and an order along with a road map. A map display function 331c for displaying a position mark indicating a boarding place in the information on the display device 332, a vehicle search function 331d for requesting the D / B server 31 to search for vehicle dynamics information and obtaining search result data, a vehicle search function A vehicle display function 331 for displaying vehicle dynamic information obtained by 331d on a display device 332.
e, D / B server 31 and other devices (34, 32a,
32b, 35) for data communication function 3
31f.

The vehicle allocation device 34 having the wireless control function is
Map display data processing device 34 to which a voice synthesizer is connected
1, display device 342, reception data processing device (P
C) 343, key input device (vehicle console) 344, display device with pen input (liquid crystal pen tablet with character recognition input) 3
45 and telephone 346. Key input device 344,
The display device 345 with pen input and the telephone 346 have the same functions as the reception device 32.

FIG. 8 shows the database and processing of the map display data processing device 341 in the vehicle allocation device 34. The map display data processor 341 includes a map database 341a and processing functions 341b to 341f similar to those of the map display data processor 331, a wireless control I / F function 341g for controlling transmission and reception of the wireless device 37, and a wireless control I / F. F
The dynamic storage function 341h, D which gives the vehicle dynamic data obtained by the function 341g to the D / B server 31 and makes a storage request.
/ B server 31 reproduces a vehicle allocation instruction (voice data) as voice and transmits it to wireless device 37.
41i.

The management totaling device (result totaling PC) shown in FIG.
35 and one or more office tallying devices 36a, 36b form a set, and the management station tallying device 35 and the office tallying devices 36a, 36b
6b transmits and receives data via a communication line. The management station totaling device 35 includes a management station totalizing device 351, a data transmitting / receiving device 352, and a printer 353.

FIG. 9 shows the database and processing of the management station totalization processing unit 351. The management station totalization processing device 351 includes:
Travel performance data, business performance data, totaled from the vehicle that is the mobile station 1 through each sales office totaling device 36a, 36b,
It has travel performance data 351a, business performance data 351b, and operation data 351c for storing data (operation results and operation plans) relating to the operations collected and created by the office totaling devices 36a, 36b. The traveling performance data 351a records the time and position of the point where the vehicle has moved for each vehicle (FM No.), and the business performance memory 351b records the boarding and dismounting positions of the carried customers for each vehicle. Operation data 351
In c, the crew (driver) and the operation information (operation result and operation plan) of the vehicle are recorded for each vehicle.

The running performance totaling function 351d of the management station totalization processing device 351 calculates road congestion data based on the running performance data 351a. The traveling performance storage function 351e stores the traveling performance data compiled from the vehicles through the sales office totaling devices 36a and 36b in the traveling performance data 351a. The business performance totaling function 351g calculates daily report creation and business analysis data based on the business performance data. Sales record storage function 3
Reference numeral 51f stores the sales performance data totaled from the vehicles through the sales office totalization devices 36a and 36b as the performance data in the memory. The operation data storage function 351h collects the operation data set in the office totaling devices 36a and 36b by communication, and stores it in the memory. The operation plan generation 351i generates an operation plan of a vehicle whose business is to be started or closed within a predetermined time of + or-at a predetermined timing.
1c, and retrieves the retrieved data in the data communication function 351j.
Is transferred to the D / B server 31 via. The D / B server 31 stores the transferred search data in the operation plan storage function 3
15d, the data is stored in the operation plan memory. That is,
Update the memory operation plan table.

The data communication function 351j is the D / B server 3
1 and the other devices 32a, 32b, 33, 34. The data communication function 351k with the office tallying devices 36a and 36b controls the data transmission / reception device 352, and the office tallying devices 36a and 36 through a communication line.
b and perform data communication.

The sales office tallying device 36a includes a business office tallying processing device (business office PC) 361, a display device 362, a data transmitting / receiving device 363, and a card reader (card reading / writing device) 3.
64 and a printer 365.

FIG. 10 shows the processing functions of the sales office tallying processor 361. The sales office tabulation processing device 361 includes a memory card access I / F function 361 a for controlling the card reader 364, and an IC card CRD inserted and removed from the slot of the card reader 5 of the mobile station 1 by the driver of the vehicle. IC via a memory card data write function 361c and a data read function 361b for writing data
An IC card CRD is read via a running record collection function 361d for reading the running record data from the card CRD and transmitting it to the management station totaling device 35, a sales record storing function 361e for storing the sales record data, a data reading function 361b, and a data writing function 361c. The above mobile station management data is read and transmitted to the management station totaling device 35, and the management station totaling device 35 is read.
Mobile station data writing function 361 for writing mobile station management data for each IC card CRD from IC card CRD
f, a business result display function 361h for taking in business result data of each business office from the management station totaling device 35 via a line and totaling the data;
Sales result printing function 361i for displaying the result calculated by the sales result totaling function, operation data storage function 36 for storing operation data (operation plan) in operation data memory
1k, and a data communication function 36 for controlling the data transmission / reception device 363 and performing data communication with the management station totaling device 35
Consists of 1L.

The radio device 37 is connected to the
Wireless communication of voice and data with the mobile station 1 is performed using one or more frequencies. In a region where communication cannot be performed by the antenna 40, a wireless detachment station 50 is installed.

The data processing device 341 of the vehicle allocation device 34 of the management station 30 instructs the wireless central control device to request a moving object data at a predetermined cycle (about one minute), and wirelessly transmits a dynamic data transmission request for each vehicle by polling. I do. The mobile station ECU 2 of each vehicle responds to its own dynamic data transfer (transmission) request, and sends information such as the FM No. of the own vehicle, the vehicle position, the vehicle speed, the traveling direction, the dynamic data, the wireless status, and the like to the management station 30. Send.

Referring to FIG. 2, mobile station EC of mobile station 1
U2, when receiving the dynamic data transfer request, when the dynamic state is switched, when the IC card CRD is
When the IG SW is turned on and the taxi meter TXM is vacant, greeted, or switched from one of the actual vehicles to the other one, the vehicle state information is stored at predetermined intervals during traveling and the management station 30. Send to

In the management station 30, the reception data processing device 343 of the dispatching device 34 transfers the received data to the D / B server 31 by the dynamic storage function 341h, and activates the dynamic storage function 315b of the D / B server 31. . Dynamic save function 315
“b” rewrites the data of the corresponding vehicle in the vehicle dynamics table (Table 3) of the vehicle dynamics memory 312b with the received data,
Overwrite the time when rewriting.

When the driver of the vehicle makes an input on the operation display board 3 when listening to a destination (planned getting-off position) with a customer, waiting, resting, refueling, closing a station, etc. , The mobile station ECU 2 transmits the information to the management station 30, and the reception data processing device 343 of the vehicle allocation device 34 converts the received data into the dynamic storage function 341 h.
/ D server 31 and activates the dynamic storage function 315b of the D / B server 31.

When the vehicle status information includes the scheduled drop-off location, the reception data processing device 343 searches for a map including the scheduled drop-off location and displays the map on the display device 345 with pen input.
Search for a route from the current location of the vehicle to the scheduled drop-off location. Then, the travel distance on each road on the searched route and the traffic regulation speed as travel time information are extracted from the road additional data attached to the display map, and are required when traveling on each road on the route at each speed limit. The time is calculated, and the sum of them is calculated as the required transportation time. Then, the estimated arrival time = current time + transportation required time is calculated, and the vehicle state information (latitude, longitude, vehicle speed, traveling direction, dynamics, radio condition, expected arrival time, latitude and longitude of the expected drop-off location are D / B). Sir b31
And activates the dynamic storage function 315b of the D / B server 31. The movement storage function 315b is provided in the vehicle movement memory 3
The data of the corresponding vehicle in the vehicle dynamics table 12b (Table 3) is rewritten based on the received data, and the time of rewriting is written.

Further, when listening to a destination with a customer on board, waiting, resting, refueling, closing a station, or the like, the driver uses the radio transmitting / receiving device 8 instead of key operation and incorporates a speaker. When the voice is input to the microphone MIC and transmitted to the management station 30, the FM No. of the vehicle is displayed on the display device 345 with pen input in the management station 30, and the voice from the mobile station 1 flows from the speaker 39.

The operator operates the display device 34 with pen input.
5 or the key input device 344, the reception data processing device 343 of the vehicle allocation device 34 transfers the received data to the D / B server 31 by the dynamic storage function 341h in response to the input, and stores the dynamic storage of the D / B server 31. Activate function 315b.

When the driver's voice notification indicates the scheduled drop-off location, the operator of the vehicle allocation device 34 uses the display device 345 with pen input or the key input device 344,
The map including the scheduled drop-off point notified by the driver from the map memory 341a is read out from the map database 341a and displayed. Then, the expected drop-off point is marked by pen input, and the display device 345 with pen input or the key input device 344 is marked.
Use to input your current location. In response to this, the reception data processing device 343 requests the D / B server 31 for the current position of the FM No. currently displayed on the display device 345, and displays the current position on the map displayed on the display device 345 with pen input. The mark is displayed on.

Then, the operator instructs the reception data processing device 321 to search for a route from the current location to the scheduled drop-off location by pen input, and the reception data processing device 341 uses the route search function 321m to search for a route from the current location to the scheduled drop-off location. A search is performed to extract the travel distance and the traffic regulation speed on each road on the route from the road additional data attached to the display map in the map memory 321a, and to calculate the time required to travel on each road on the route at each speed limit. Is calculated, and the sum of them is calculated as the required transportation time. Then, the estimated arrival time = the current time + the required transportation time is calculated, and the vehicle state information (the estimated arrival time and the latitude and longitude of the scheduled drop-off location) is stored in the D / B server 3.
1 and the dynamic storage function 315b of the D / B server 31.
Start The dynamic storage function 315b is the vehicle dynamic memory 3
The data of the corresponding vehicle in the vehicle dynamics table (Table 3) of 12b is rewritten to the data sent from the receiving device 32a, and the time is written at the time of rewriting.

By the above processing, the operation status of each vehicle shown in Table 3 is stored in the vehicle dynamics table of the vehicle dynamics memory 312b of the D / B server 31.

The D / B server 31 has a dynamic storage function 315
When b is activated, dynamic write processing CCR is performed. That is, as shown in FIG. 11, it is checked whether the dynamic data provided by the vehicle allocation device 34 is empty, rest, refueling, or station opening. Alternatively, the station opening schedule is determined.

In the case of these dynamic states, it is checked whether or not the dynamic state data matches the dynamic state data of the corresponding vehicle on the vehicle dynamics table. Is updated to the current time data.

Receiving devices 32a, 32b and dispatching device 3
3,34 reception data processing devices 321,333,343
Has the same vehicle search function.
FIG. 12 shows the contents of the vehicle search function 321f of FIG.

The operator displays the boarding location of the customer in the transport order received by telephone on the display device 323 with pen input, designates the boarding location by pen input on the map, displays the boarding location mark, and displays the D / B server. Requesting the transfer of the unallocated car transport order group to 31 and displaying it on the display device with pen 323. The operator designates one of the undelivered transportation orders, displays a road map including the boarding place on the display device with pen input 323, and designates the boarding place by pen input to display the boarding place mark. When a vehicle allocation instruction input is given by pen input or key input, the vehicle search function 3
21f performs a vehicle search.

The reception process in the management station 30 will be described briefly. Upon receiving the transportation order by telephone, the operator specifies the transportation data to the reception data processing device 321 using the key input device 322 or the display device 323 with pen input. In response to this, the reception data processing device 321 activates the order function 321c and displays it on the display screen of the display device 323 with pen input by the order display function 321i.

Here, when the calling customer is stored in the database and the number display function can be used, on the screen 70 of the display device with pen 323, a plurality of tabs (reception, reservation, inquiry, unallocated vehicle) are displayed on the screen. The telephone number of the requester is automatically displayed in the TEL display frame (input frame) 71 of the reception tab display screen of the dispatch warning 81, vehicle dispatch, vehicle alert, and lost item. Then, when the operator presses a search key 77 provided below the display device 32a, D
The search is made by the / B server 31, and the stored boarding location and customer name are displayed in the display frames 72, 73, and 80. Further, even when a customer requests a transportation order from a place where the number display function does not operate or from a public telephone or the like, the present system can cope with the method described later.

On the other hand, in the case of a new customer who is not registered in the D / B server, the operator inputs a pen
The display frames 323, 335, and 345 indicate information necessary for vehicle allocation and database registration in the display frames 71, 72, 73, and 80.
Enter with the pen attached to. The operator uses the information from the caller to call,
Enter the name and the required number of dispatches in the input display frames 71, 72, 73,
After writing in 79 and 80 with a pen, a search is performed using a search key to set a boarding place.

FIG. 12 shows the processing contents of the vehicle search 321f. Here, the reception data processing device 321 performs the vehicle search 3
In step 21f, a request for searching for a vehicle candidate is given to the D / B server 31, and the D / B server 31 responds to the request by searching for a group of vehicle dynamic candidates on the vehicle dynamic memory 312b. 321.

FIG. 13 shows a vehicle search 3 of the D / B server 31.
17 shows the contents. The D / B server 31 sequentially checks the dynamic data of each vehicle having no dispatch on the vehicle dynamic table (Table 3), and determines whether the dynamic data is on standby, empty, scheduled to be empty, scheduled to be opened after a break, scheduled to be opened after refueling, or Check whether any of the scheduled stations will be opened, and if so, the vehicle FMNo
Is added to the candidate group. When the process is completed for all the vehicles (FM No. 1 to FM No.) on the vehicle dynamics table, the vehicle FM No. included in the candidate target group and the operation status information on the vehicle dynamics table are transferred to the reception data processing device 321.

Upon receiving the candidate object group data, the reception data processing device 321 displays it on the display device 345 with pen input.
, The vehicle FM No. in the first column of the candidate object group is specified, and the route between the current position of the vehicle FM No. and the boarding place of the customer in the transportation order to be allocated is road information in the databases 321a and 321b. To search for a route. Then, the travel distance and the traffic regulation speed on each road on the route are extracted from the additional road data included in the road information, and the time required to travel on each road on the route at the speed limit is calculated. Is calculated as the estimated arrival time (the time required for pick-up).

In this case, the expected arrival time is as follows when the following conditions are satisfied. In other words, if the relevant vehicle is scheduled to be vacant, a route from the current position to the customer's boarding place through the scheduled disembarkation position is searched, and if the relevant vehicle is scheduled to be opened after a break, the calculated estimated arrival time is set to the set time. The value obtained by adding (remaining rest time) is the estimated arrival time. Also, when the station is scheduled to be opened after refueling, a value obtained by adding the set time (the time from the current time to the refueling end time) to the calculated expected arrival time is set as the expected arrival time. A value obtained by adding the set time (the time from the current time to the start of the channel) to the calculated estimated arrival time is set as the estimated arrival time.

The calculation of the estimated arrival time is started from the vehicle FM No. in the first column of the candidate object group, and is executed up to the vehicle FM No. in the last column of the candidate object group, and the calculated estimated arrival time is displayed with pen input. It is added to the list of the device 323. Then, among all the vehicles in the candidate object group, the FM No. of the vehicle having the shortest expected arrival time is marked with the optimum vehicle mark, and is assigned as the corresponding vehicle to be dispatched.

When the operator instructs execution by pen input or key input, the reception data processing device 321 assigns the vehicle with the optimum vehicle mark to the transport data of the current vehicle to be distributed, generates vehicle allocation data, and transmits the data to the D / B. Server 31,
The data is transferred to the map display data processing device 341. In response to this, the D / B server 31 writes the vehicle FM number in the vehicle allocation data in the vehicle allocation reserved table of the vehicle dynamic memory 312b, and writes the vehicle FM number assigned to the corresponding transport order in the order memory 312a.

The map display data processing device 3 of the vehicle allocation device 34
When receiving the transport order, the 41 automatically transmits the dispatch instruction to the vehicle assigned to the transport order by radio. This is roughly divided into voice transmission using a voice synthesizer or data transmission. In the mobile station 1, the transport order is notified by voice, and then the transport order is displayed on the display device 4.

When the reception data processing device 321 puts the optimum vehicle mark on the vehicle FM No with the shortest expected arrival time in the list display of the display device 345 with pen input, the operator inputs the optimum vehicle by pen input or key input. The mark (vehicle allocation designated vehicle) can be changed or added. The reception data processing device 321 attaches the optimum vehicle mark to the changed / added vehicle, and when the operator inputs an execution instruction, generates the dispatch data in which the vehicle with the optimal vehicle mark is assigned to the transport data of the current dispatch target, D
/ B server 31 and the map display data processing device 341.

After inputting the execution instruction, the operator of the reception device 32a can use the microphone 38 to make a voice call to the vehicle which has issued the dispatch instruction by wireless communication. The driver of the mobile station 1 can also use the microphone MIC with a built-in speaker to talk or report with the operator of the management station 30.

The dispatching devices 33 and 34 include map data processing devices 331 and 341 and display devices 332 and 342, which display a map on the display devices 332 and 342, and display the transportation order of unallocated vehicles on the display map. The vehicle and the vehicle present on the display map of the customer and the FM No. thereof are indicated by marks and numbers for identifying the dynamics, and the boarding site and the vehicle that are out of the display map area are displayed in a blank area outside the map area. indicate. The map data processing devices 331 and 341 read the data of the vehicle dynamics memory 312b of the D / B server 31 at a predetermined cycle, and update the display of the display devices 332 and 342.

Further, when a transportation order for an undelivered vehicle occurs,
The boarding place is displayed together with the transport order No., and when the delivery to the transport order is completed, the display of the boarding place and the transport order No. is deleted. From the displays on the display devices 332 and 342, the operator can confirm the position of the undelivered transport order and the dynamic state of the vehicles near the position. For example, when the reception data processing device 321 displays the candidate vehicle list on the display device 323 with pen input, the operator
The vehicle which the operator considers suitable from the display of 2,342 can be determined, and it can be designated as the optimum vehicle on the list. Further, the distribution of the transport order of unallocated vehicles on the display of the display devices 332 and 342 is compared with the distribution of waiting vehicles or empty vehicles, and the vehicle is moved to an area where the places where the waiting or empty vehicles are boarded are densely distributed. The shift can be transmitted wirelessly, an operator can instruct by telephone, or a high-density transportation area (boarding place) can be notified.

The system has been described as a whole, and the setting of the boarding place at the time of reception in the present invention will be further described here.

The operator of the management station 30 is
Basically, the request is accepted at a and 32b. The screen 70 of the display device 323 has a display form shown in FIG. 14 (note that the display devices 335 and 345 of the vehicle allocation devices 33 and 34).
The same applies to the display screen of (1). Above this screen 70, there are a plurality of tabs (reception, reservation, inquiry, unallocated vehicle, vehicle allocation warning,
A vehicle, a vehicle warning, and a lost article 81 are provided, and the tab 81 is selected with a pen to switch the screen display form. Below the tab, button switches of the company to which the system is applied, a customer-designated panel switch 81 for designating customer requirements (vehicle size, desired driver, etc.), arrival time management An arrival time management switch 78 for determining whether or not to perform the operation is provided. Furthermore,
A box 71 for inputting a customer's telephone number or abbreviated number described later;
A frame 72 for inputting an address and a frame 80 for inputting a customer name are provided. Based on the information input in these frames, a boarding place database is searched, and a boarding place can be automatically set. Further, as another boarding place setting method, when the switch of the name panel 75 provided in the middle is pressed, the screen of FIG. 16 is displayed, and a plurality of genres (convenience store 1, restaurant,. (Apartment) is displayed, a genre corresponding to the customer's boarding place is appropriately selected from the genres, and the boarding place requested by the customer can be selected from the boarding place candidate list 90 for each genre. In addition, the panel 76 has the upper two positions of the panel 91 shown in FIG.
The same items as the columns are displayed, and the genre of the panel 91 can be directly selected without pressing the switch of the name panel 75. Further, the reception screen 70 includes a section frame for selecting a customer category (A: a customer who uses very frequently, B: a customer who uses frequently), a number frame 79 for inputting the number of vehicles required for dispatch, a line selection screen. At the bottom of the screen are provided a line selection switch 74 for selecting a screen, and various keys 77 necessary for vehicle operation and vehicle allocation management, such as restoration and map. By operating an operation key (numeric keypad) provided at the lower right of the reception screen 70, it is possible to input numbers, symbols, and the like in the input box selected with the pen.

On the other hand, in the customer D / B 311a of the management station 30 which manages customer information, information having the contents shown in FIG. 15 is stored in a database. That is, the names of major landmarks in the area under the jurisdiction of the management bureau 30 (for example, convenience stores, restaurants, pachinko parlors, wedding halls, study private supplementary schools, customers, greengrocers,
..., condominiums and apartments) are linked and stored together with addresses and telephone numbers. Furthermore, abbreviated numbers 92 up to three digits (000 to 999) are given to each name, and based on this, a place frequently used by the customer as a boarding place for each genre is listed as a boarding place candidate list. 9
It is stored as 0. For example, by operating the name panel 75 to display the screen shown in FIG. 16 and selecting “convenience store 1” as an example in the genre 91 with a pen, a list of convenience stores 1 (convenience store A, convenience store B,.
A convenience store T is displayed, which is also a boarding place candidate list 90) in the display form of FIG. Further, as another example, when “grocer” is selected in the genre 91, FIG.
7, the list 90 of "grocers" is displayed.

When a customer calls from a public telephone or the like without a number display function and an operator of the management station receives a dispatch request, and the boarding place specified by the customer is a greengrocer A, the name panel is displayed in a normal operator operation. 76
To display the list 90, search for the grocery store A in the display list, select it with a pen, and press the confirmation switch 93 provided on the right side. 19 is displayed on the screen 70.
After that, the required number of vehicles is input on the display screen to set the boarding location for dispatch. Then, the management station 30 searches for and assigns the optimum vehicle that meets the conditions of the customer, and wirelessly transmits the obtained information (address, name, number of the boarding place, latitude / longitude of the boarding place, etc.) to the vehicle side by radio. By transmitting the instruction, a dispatch instruction is issued.

However, for a skilled operator,
Each time a boarding place is set, the name panel 75 is operated to select a required genre 91, a boarding place candidate list 90 is displayed, and the boarding place requested by the customer is set from the list 90. It becomes annoying.

Therefore, since abbreviated numbers of 000 to 999 (arbitrarily settable) are provided at the beginning of each name of the list 90 for each genre, if the operator repeatedly performs such a dispatching operation, Inevitably, the abbreviated number 92 of the boarding place frequently used by customers is naturally learned. Therefore, if the abbreviated number 92 is stored, the boarding place can be set without operating the name panel 75 from the reception screen. Specifically, when the location frequently used at the customer's boarding place is “grocer A”, the operator recognizes that grocery A = abbreviated number 600 without having to open the sights panel 75 on the screen. And
If the abbreviated number 600 is input with the pen in the same input display field 71 as when the TEL number is input as shown in FIG. 18, and the search key 77 provided at the bottom of the screen is pressed. A search is made. Thus, the short number 600
When the search is performed from, as shown in FIG.
Is the address: 1, Asahi-cho, Kariya city, phone number: 0566-833
-333 linked information is the customer D / B3
Since it is automatically extracted from 11a and displayed on the screen, the only requirement is to input the required number.

That is, even if the number display function is not provided, the load of the operator work for setting the boarding place can be reduced, and when a skilled operator who has a certain degree of experience operates the vehicle, the abbreviated number of the boarding place that is frequently used is automatically determined. Since it is recognized, the boarding place can be set efficiently by the abbreviated number.

Further, by inputting the telephone number and the abbreviated number in the same input display frame 71, three numbers from 000 to 999 can be set.
In the case of digits, the D / B server 31 automatically determines that the input is abbreviated number, and in the case of any other input, the input is a telephone number, thereby simplifying the display form. Therefore,
The display screen is not complicated, and even an unskilled operator can operate.

[0095]

According to the present invention, since the abbreviated numbers are given to the genre-based lists, the operator can directly input the abbreviated numbers to the input device to determine the boarding position. At this time, it is not necessary to operate the name panel to display the boarding place candidate list for each genre, which simplifies the setting of the boarding place, and sets the boarding place after receiving the notification of the transportation order from the customer. Is faster.

In this case, if the abbreviated number is assigned to the head of each of the lists, it becomes possible for an unskilled operator to naturally memorize the abbreviated number of the boarding candidate site that is often used. The boarding place can be set without opening the name panel.

Further, if the input means sets the same place for inputting the telephone number and the abbreviated number, the number of input frames on the reception screen can be reduced, the work load of the operator is reduced, and the efficiency in dispatching is reduced. Can be achieved.

[Brief description of the drawings]

FIG. 1 is a diagram showing an outline of a vehicle allocation management system according to an embodiment of the present invention.

FIG. 2 is a block diagram showing a configuration of a mobile station shown in FIG.

FIG. 3 is a block diagram showing a configuration of a management station shown in FIG.

4 is a simplified block diagram showing a configuration of a management station shown in FIG.

FIG. 5 is a block diagram showing functions of the D / B server shown in FIG.

FIG. 6 is a block diagram showing functions of a reception data processing device of the reception device shown in FIG. 3;

FIG. 7 is a block diagram illustrating functions of a map display data processing device of the vehicle allocation device illustrated in FIG. 3;

FIG. 8 is a block diagram showing functions of a map display data processing device of the vehicle allocation device with wireless control shown in FIG. 3;

FIG. 9 is a block diagram showing functions of a tally processing device of the management station tally device shown in FIG. 3;

FIG. 10 is a block diagram showing functions of a tally processing device of the sales office tally device shown in FIG. 3;

FIG. 11 is a flowchart showing dynamic write processing of the D / B server shown in FIG. 3;

12 is a flowchart showing a vehicle search of the reception data processing device of the reception device shown in FIG.

13 is a flowchart showing a vehicle search of the D / B server shown in FIG.

14 is a plan view showing a display form of a reception screen in the liquid crystal pen tablet with character recognition input (display device with pen) shown in FIG. 3;

FIG. 15 is a storage form of a customer database in the D / B server shown in FIG. 3;

FIG. 16 is a display form for each genre (convenience store 1) when the name panel shown in FIG. 14 is operated.

FIG. 17 is a display form according to genre (grocers) when the name panel shown in FIG. 14 is operated.

FIG. 18 is a display form when the abbreviated number of the boarding place is input in the input frame shown in FIG.

19 is a display form when a boarding place search is performed from the state shown in FIG. 18 to display a search result (boarding place).

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 Mobile station (vehicle) 30 Management station 32a, 32b Receiving device 33, 34 Vehicle allocation device 322, 334, 344 Vehicle allocation console (key input device) 323, 335, 345 Display device with pen (input means) 70 Screen 71, 72, 73, 79, 80 Input frame 90 Riding place candidate list 91 Genre 92 Abbreviated number 311a Customer D / B

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Inventor Eiji Wakabayashi 1 Toyota Town, Toyota City, Aichi Prefecture Inside Toyota Motor Corporation (72) Inventor Takahiro Hoshino 1 Toyota Town, Toyota City, Aichi Prefecture Toyota Motor Corporation F Terms (reference) 2F029 AA02 AB01 AB07 AB09 AC01 AC03 AC04 AC18 5H180 AA14 BB04 BB12 FF04 FF05 FF22 FF25 FF27 FF32

Claims (3)

[Claims] The management bureau includes a customer database in which information relating to a boarding place of a customer is linked and stored as a boarding place candidate list for each genre, and upon receiving a transportation order from the customer, the boarding station stored in the customer database. The operator can select one from the location candidate list, the operator operates the screen to determine the boarding place by searching the database, allocates the optimal vehicle at the management station, sends information on the transport order to the vehicle, and instructs vehicle allocation A shorthand number is assigned to each of the lists classified by genre, and an input means for an operator to determine a boarding place based on the short number is provided. 2. The dispatch management system according to claim 1, wherein the abbreviated number is assigned to the head of each of the lists. 3. The dispatch management system according to claim 2, wherein the input means sets the same place where the telephone number and the abbreviated number are inputted.