JP2000354100A - Communication terminal equipment - Google Patents

Abstract

PROBLEM TO BE SOLVED: To obtain communication terminal equipment which enables a user of the equipment to easily get in touch with the consultation window of a communications undertaker. SOLUTION: When a power supply to communication terminal equipment is turned on, the equipment discriminates whether a fixed period (for example, two weeks) has elapsed after the equipment is first registered (S1), and if the period has elapsed ('Y' in S1), displays an ordinary standby screen in a displaying section (S2). When the fixed period has not yet elapsed ('N' in S1), the equipment displays a consultation window notifying screen which lets the user of the equipment know the consultation window of a communications undertaker (S3). In the consultation window notifying screen, a gratitude expressing message for the contact completed by the user is displayed, and at the same time, a display asking the user to make a telephone call to the consultation window when the user wants to consult with the window and the telephone number of the window are displayed. The consultation window notifying screen is continuously displayed for a prescribed period of time (for example, one minute) (S4), and when the user performs call originating operation while the picture is displayed (▵Y' in S5), the equipment originates a call to the consultation window.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a communication terminal device such as a portable telephone or a PHS terminal having a display unit for displaying a telephone number, various messages and the like.

[0002]

For example, in the case of a mobile phone, for example, for a user who has newly joined or changed the model, it is unclear what the functions and operation methods of the mobile phone are, or how the fee and the payment method are to be paid. May come out. Therefore, in general, a consultation counter by a communication carrier is provided, and a consultation (inquiry) from a user is received by telephone or the like. However, in order for the user to contact the consultation desk, it is necessary to check the telephone number and make a call each time, which is troublesome for the user.

[0003] The present invention has been made in view of the above circumstances, and a purpose thereof is to provide a communication terminal device capable of easily making contact with a consultation window and improving the convenience for the user. It is in.

[0004]

According to a first aspect of the present invention, there is provided a communication terminal device, wherein a display control means displays a consultation window notification screen for notifying a consultation window of a communication carrier on a display section, and in that state, performs a call operation. Is carried out so that a call is made to the consultation desk. According to this, when the user wants to contact the consultation service, the user can make a call to the consultation service by performing a transmission operation while the consultation service notification screen is displayed on the display unit. Therefore, it is not necessary for the user to look up the telephone number every time, and the user can easily contact the consultation service, thereby improving the convenience for the user.

[0005] In this case, the consultation window notification screen may be configured to display a contract thanks message together with the telephone number of the consultation window (claim 2). According to this, for example, unlike a case where the screen is simply displayed such that only the telephone number of the consultation window is displayed, the contract thanks message is displayed, so that the user can use it comfortably.

[0006] By the way, the user often wants to contact the consultation counter at the beginning of use, and thereafter,
Displaying the consultation counter notification screen on the display unit may be rather annoying. Therefore, it is possible to configure so that the consultation window notification screen is automatically displayed on the display unit when the power is turned on for a certain period at the beginning of use (the invention of claim 3). As a result, the consultation counter notification screen is automatically displayed when the power is turned on for a certain period of time at the beginning of use, and the convenience for the user can be improved. After the certain period, the consultation counter notification screen is automatically displayed. Since it is not performed, it is possible to prevent the user from feeling bothered.

[0007]

DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment in which the present invention is applied to a portable telephone will be described below with reference to the drawings.
FIG. 3 shows a mobile phone 1 as a communication terminal device according to the present embodiment.
FIG. 4 schematically shows an electrical configuration of the mobile phone 1. Here, as shown in FIG. 3, the main body 2 of the mobile phone 1 has a vertically long shape of a portable size, and a key operation unit 3 is provided on the surface of the main unit 2 at substantially the lower half. ing.

The key operation unit 3 includes an end / power key 3
a, start (incoming) key 3b, redial / clear key 3
c, character keys 3d, menu / decision key 3e, up / down / left / right cursor keys 3f, and a plurality of keys including a plurality of dial keys 3g corresponding to numbers and characters. At this time, a flip 4 is provided at the lower end of the main body 2 so as to open and close the key operation unit 3.
It is to be noted that an incoming call operation (call) can be performed with the flip 4 closed.

Further, the key operation unit 3 is provided on the main body 2.
The display unit 5 is provided on the upper side of. The display unit 5 includes, for example, an LCD capable of displaying Chinese characters, and displays a telephone number, various messages, a function screen for realizing various functions, a consultation window notification screen (see FIG. 2) described later, and the like. It has become. Further, a microphone 6 for inputting a transmission sound is provided at a lower end of the main body 2 at a surface thereof, and a speaker 7 for outputting sound is provided at an upper portion of the display unit 5. Is provided. At the upper end of the main body 2, an incoming lamp 8 made of an LED or the like that blinks when an incoming call is received is provided, and an antenna 9 for communication (call) is provided so as to be able to be pulled out.

On the other hand, as shown in FIG. 4, a control circuit 10 mainly composed of a microcomputer for performing overall control is provided in the main body 2.
, A voice processing unit 11, a data conversion unit 12, and a transmission / reception unit 13 are provided. The voice processing unit 11 includes:
The microphone 6 and the speaker 7 are connected, the data conversion unit 12 is connected, the transmission / reception unit 13 is connected to the data conversion unit 12, and the antenna 9 is connected to the transmission / reception unit 13. An operation signal of the key operation unit 3 is input to the control circuit 10, and the control circuit 10 controls display on the display unit 5.

The control circuit 10 is connected to a storage unit 14 composed of, for example, a nonvolatile memory (EEPROM). The storage unit 14 stores a control program relating to communication (transmission and reception of a call and mail) and a program for executing various functions, and also displays memory dial (phone book) data and a consultation window notification screen described later. Various data including the above data and the like are stored. Further, a timer 15 for realizing a clock function is connected to the control circuit 10, and the current date and time, the day of the week, and the like are displayed on, for example, a standby screen of the display unit 5.

With such a configuration, during a call of the mobile phone 1, a signal received by the antenna 9 is converted into communication data by the transmission / reception unit 13, and the communication data is converted into voice data by the data conversion unit 12. The voice data is output from the speaker 7 by the voice processing unit 11 as a transmission signal. At the same time, the reception signal input from the microphone 6 is
, The voice data is converted into communication data by the data conversion unit 12, and the communication data is converted into a transmission signal by the transmission / reception unit 13 and output from the antenna 9, thereby implementing a call function. It has become.

Although detailed description is omitted, the mobile phone 1 also has a function of transmitting and receiving mail (text message data). Note that the user can use the mobile phone 1 by obtaining (purchasing) the mobile phone 1 and making a contract (registration) with a communication carrier. At this time, the telecommunications carrier sets up a consultation desk for the convenience of the user (contractor), and provides a telephone call from the user regarding the function and operation method of the mobile phone, or the fee and the payment method. Consultations (inquiries) are accepted.

As will be described later in the description of the operation, the portable telephone 1 has a software configuration centered on the processing operation of the control circuit 10 and, when the power is turned on, the display unit 5 displays the information of the communication carrier. A consultation window notification screen for notifying the consultation window is displayed. Therefore, the control circuit 10 functions as a display control unit. At this time, in the present embodiment, as shown in FIG. 2, a contract thanks message is displayed on the consultation window notification screen together with the telephone number of the consultation window.

When the user performs an outgoing call operation (turning on the start key 3b) in the display state of the consultation window notification screen, a call is made to the telephone number of the consultation window with one touch, and a call is made to the consultation window. Can be applied. In this embodiment, the consultation counter notification screen is automatically displayed when the power is turned on for a certain period (for example, two weeks) at the beginning of use. 5, a normal standby screen is displayed when the power is turned on.

Next, the operation of the above configuration will be described with reference to FIGS. The flowchart of FIG. 1 shows a procedure relating to control of screen display of the display unit 5 executed by the control circuit 10 when the power is turned on. That is, the power of the mobile phone 1 is turned on (end in power off state / power key 3
When “a” is turned on, first, in step S1, it is determined whether or not a certain period (for example, two weeks) has elapsed from the time of registration. Here, if it has been more than two weeks since the start of use (Yes in step S1), in step S2,
The display unit 5 displays a normal standby screen. Although not shown, the standby screen displays the current date and time on the display unit 5.

On the other hand, if it is within two weeks after the start of use (No in step S1), in the next step S3, a consultation window notification screen for notifying the consultation window of the communication carrier on the display unit 5 is automatically displayed. Is displayed. FIG. 2 shows a specific example of the consultation window notification screen. The display unit 5 displays a message of thanks for the user's contract and prompts the user to call the consultation window when there is a consultation. The display and the telephone number of the consultation counter will be displayed.

When the consultation window notification screen is displayed on the display unit 5 in this way, in the next step S4, it is determined whether or not a predetermined time (for example, one minute) has elapsed since the power was turned on. It is determined whether or not an operation (on operation of the start key 3b) has been performed. In this case, the consultation counter notification screen is displayed for a predetermined time, for example, one minute continuously when no operation is performed (No in steps S4 and S5), and after the predetermined time elapses (Y in step S4).
es) The display unit 5 is switched to the normal standby screen described above (step S2).

Here, when the user wants to consult (inquire), for example, about the function and operation method of the mobile phone 1, or about the fee and the payment method,
With the consultation counter notification screen displayed on the display unit 5,
The start key 3b is turned on (step S5).
Yes). Then, in the next step S6, a call is made to the telephone number of the consultation desk, and the telephone can be called with one touch.

Although not shown in the flow chart, even if two weeks have elapsed since the start of use (a state in which the standby screen is displayed on the display unit 5), the user's key operation unit 3 can perform a predetermined operation. With the operation described above, the telephone number of the consultation desk can be called, and a call can be made with one touch in that state, similarly to the function of the memory dial. Thus, even after two weeks have elapsed from the start of use, the user can easily make a call to the consultation desk.

As described above, according to the present embodiment, the user:
When it is desired to contact the consultation service, if the call operation is performed on the key operation unit 3 with the consultation service notification screen displayed on the display unit 5, the call to the consultation service can be made with one touch. Therefore, there is no need for the conventional user to look up the telephone number one by one, and it is possible to easily contact the consultation desk with one touch, thereby achieving an excellent effect that the convenience for the user can be improved. It is.

Also, in this embodiment, in particular, since a contract thank-you message is also displayed on the consultation window notification screen, unlike a simple screen in which only the telephone number of the consultation window is displayed, for example, The user can use it comfortably. further,
In particular, in the present embodiment, for a certain period (two weeks) at the beginning of use, in which the user frequently contacts the consultation desk, the display unit 5 automatically displays the consultation desk notification screen when the power is turned on, and provides consultation. After that, when almost no contact is made at the window, a normal standby screen is displayed on the display unit 5, so that an advantage that the user can be prevented from being bothered can be obtained. is there.

In the above embodiment, the consultation window notification screen is displayed when the power is turned on for two weeks from the start of use. However, the period (constant period) is one week or one month. Alternatively, the fixed period may be determined based on time (for example, 100 to 200 hours) or the number of times of power-on (for example, 20 to 30 times). The consultation counter notification screen is displayed every time without being limited to a certain period of time, the consultation counter notification screen is displayed at a predetermined time, and the consultation counter notification screen is always displayed according to the key operation of the user. May be displayed. Further, the predetermined time during which the consultation counter notification screen is displayed is not limited to one minute, but may be three minutes.
It may be about 0 seconds, and the consultation window notification screen may be displayed until the user performs some key operation.

In the above embodiment, a contract thank-you message is displayed on the consultation window notification screen in addition to the telephone number of the consultation counter. However, even if the contract thank-you message is not necessarily displayed, the intended purpose can be obtained. Can be achieved. In addition, at a consultation counter that accepts consultations by e-mail, an e-mail address may be displayed. In addition, the present invention can be implemented with appropriate modifications without departing from the gist, for example, the present invention is applicable not only to a mobile phone but also to any communication terminal device having a display unit.

[Brief description of the drawings]

FIG. 1 shows an embodiment of the present invention, and is a flowchart showing a control procedure of a screen display of a display unit when a power is turned on.

FIG. 2 shows a display example of a consultation counter notification screen.

FIG. 3 is a perspective view showing the appearance of a mobile phone.

FIG. 4 is a block diagram schematically showing an electric configuration of the mobile phone.

[Explanation of symbols]

In the drawings, 1 is a mobile phone (communication terminal device), 2 is a main body,
3 is a key operation unit, 3a is an end / power key, 3b is a start key, 5 is a display unit, 10 is a control circuit (display control means), 1
Reference numeral 4 denotes a storage unit, and 15 denotes a timer.

Claims (3)

[Claims] Claims: 1. A display device for displaying a telephone number, various messages, and the like, comprising: a display control means for displaying a consultation window notification screen for notifying a consultation window of a communication carrier; A communication terminal device, wherein a call is transmitted to the consultation window by performing a transmission operation in a display state of the consultation window notification screen. 2. The communication terminal device according to claim 1, wherein the consultation counter notification screen displays a contract thanks message together with a telephone number of the consultation counter. 3. The system according to claim 1, wherein the display control means automatically displays a consultation window notification screen on the display unit when the power is turned on for a certain period at the beginning of use. Or the communication terminal device according to 2.