JP2000259307A - Operation supporting system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an operation supporting system executing appropriate operation support corresponding to the levels of individuals or operation situations. SOLUTION: In an operation supporting system, an information identification management part 12 identifies and specifies an operator by using identification of registered operators stored in an identification information data base 13 with information from an input part 11 to which an input sensor 16 such as a fingerprint sensor and a retina sensor is connected. An operation history management part 14 refers to operation history preserved at every operator, loads an operation environment 15 with respect to the specified operator on a system and executes subsequent system operations. Consequently, the different optimum operation environments for the respective operators can be supplied.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an operation support system that intelligently supports various operations by an operator in a system using information devices such as computers used in offices and plants.

[0002]

2. Description of the Related Art Conventionally, in a system using information equipment, an operator is generally identified by inputting a user name from a keyboard and using a password. In recent years, the realization of omitting the keyboard input operation using the ID card, fingerprint collation and retinal check have been studied and partially put into practical use. However, even if such a method is used, the main purpose of identifying the operator is security such as operations that can be accessed and management / restriction of information, and active use such as changing the correspondence for each operator is not recommended. It has not been.

[0003]

The knowledge and operation skills for information devices such as computers differ from person to person. Beginners need careful guidance, but as they become more advanced, guidance that is too detailed becomes rather cumbersome. Even if the same person, depending on the situation at the time of operation, whether to give priority to a detailed beautiful screen, or to give priority to high-speed display even if it is somewhat rough, etc.
The response required of the system changes. In addition, if multiple operation procedures can be selected to achieve the purpose, the current operation may be redundant or may be performed incorrectly to achieve the purpose. There is a problem that the operator cannot know until the final result is obtained unless the operator continues the operation. The present invention has been made in view of such a conventional point, and an object of the present invention is to provide an operation support system capable of performing appropriate operation support according to each individual's level or operation state. .

[0004]

According to a first aspect of the present invention, there is provided an operation support system for identifying an operator who operates an information device without requiring an input operation, and storing an operation history for each operator. Operation history storage means for storing;
Means for setting an operation environment corresponding to the operator identified by the identification means with reference to the operation history stored by the operation history storage means.
With such a configuration, it is possible to provide an optimal operation environment that differs for each operator. An operation support system according to a second aspect of the present invention includes an operation state detection unit that detects an operation state of an operator who operates the information device, an operation state storage unit that stores a normal operation state of the operator, and an operation state. A judgment means for judging the current mental state of the operator by comparing the operation state of the operator detected by the detection means with the normal operation state stored in the operation state storage means. With such a configuration, it is possible to determine a mental state such as whether the operator is in a hurry or a stable mental state, and it is possible to perform a system operation corresponding to the mental state. According to a third aspect of the present invention, in the operation support system according to the second aspect, a means for controlling a display state of the display means according to a mental state of the operator determined by the determination means is provided. I do.

[0005] With such a configuration, for example, when the operator is determined to be in a hurry, the display speed can be displayed, and when it is determined to be in a stable mental state, the display can be performed with priority given to the beauty. Optimal display according to the state can be performed. The operation support system according to claim 4, wherein the operation state detecting means detects an operation state of an operator who operates the information device, the operation history storing means stores an operation history of the operator, and the operation state detecting means. Determining means for determining a series of operations performed by the operator using the operation state detected by the operation history and the operation history stored in the operation history storage means, and the time required until the next operation is performed by the determination means. Means for notifying operation guidance when it is determined that the operation has been performed or when the operator has not experienced much of the operation. With such a configuration, it is possible to perform optimal operation support in accordance with an operation habit and an operation proficiency level different for each operator. An operation support system according to claim 5, wherein the operation state detecting means detects an operation state of an operator who operates the information device; an operation history storage means stores an operation history of the operator; and an operation state detection means. Using the operation state detected by and the operation history stored in the operation history storage unit, the purpose of the operator's operation is estimated, and whether the current operation is redundant for the intended operation, or Estimating means for estimating whether there is an error.

[0006] With this configuration, it is possible to estimate whether the current operation of the operator is redundant or erroneous. According to a sixth aspect of the present invention, in the operation support system according to the fifth aspect, when the current operation is estimated to be redundant by the estimating means, an appropriate operation procedure is notified, and it is estimated that an error has occurred. In such a case, means for notifying that an error has occurred and notifying a correct operation procedure is provided. With such a configuration, when the operation of the operator is not appropriate, the operation of the operator can be supported, and the burden on the operator can be reduced.

[0007]

Embodiments of the present invention will be described below in detail with reference to the drawings. FIG. 1 is a diagram showing the configuration of the operation support system according to the first embodiment of the present invention. As shown in the figure, the input unit 1 of the computer system 10
1 is connected to an input sensor 16 composed of a fingerprint sensor, a retinal sensor, and the like, and inputs information for identifying an individual. Thus, in this embodiment,
Information that can uniquely identify an individual, such as a fingerprint or a retina, is input without requiring an input operation such as input from a keyboard. This information input from the input unit 11 is sent to the identification information management unit 12, where it is compared with the identification information of the registered operators stored in the identification information database 13, and the operator is identified and specified. This information is sent to the operation history management unit 14, and the individual operation environment (past operation history, system operation operation habit, preference) 15 for the specified operator is referred to by referring to the operation history information stored for each operator. Is loaded into the system, and the subsequent system operation is performed. For example, the size of characters displayed for each operator may be changed, the setting may be such that the keyboard input speed may be low, or a specific key may be assigned for a simple operation.

[0008] Therefore, according to this embodiment, it is possible to provide an optimal operation environment that differs for each individual. Next, FIG. 2 is a diagram showing a configuration of an operation support system according to a second embodiment of the present invention. As shown in the figure, information from an input device 30 such as a mouse or a keyboard used by an operator for operation is input to an operation state detection unit 21 of the computer system 20. The operation state detection unit 21 collectively collects the current canceling operation of the moving speed and click frequency of the mouse, the input speed of the keyboard, the input of the backspace key, and the like. The information obtained by the operation state detection unit 21 is roughly classified into two types: information that simply informs the use state of the input device 30 and information that informs the operation content via the operation procedure monitoring unit 22. The information informing the use state is sent to the operation state inference unit 23, where the operation information unit 2
4 is compared with the data such as operation habits for each individual operator stored in 4 to estimate the current psychological state. For example,
Inferring the operator's psychological state, such as being in a hurry from a calm state, based on the mouse movement faster than usual, frequent clicks, frequent keyboard input, and frequent cancellation. The result of the estimation by the operation state inference unit 23 is input to the response management unit 25. The response management unit 25 has a function of associating the mental state of the operator with the response method of the system corresponding to each mental state. For example, the system uses high-definition, multi-color display (detailed display that divides response speed)
From the highest speed display (simplified display with reduced accuracy and expression color), and has a plurality of display levels.
Then, it corresponds to the required state. The display speed is automatically given when the operator determines that the user is "impressed", and the beauty is given priority when the operator is determined to be "stable in a mental state". In this way, the response management unit 25 selects an appropriate level from the plurality of display levels, and the display device 31 performs display based on this.

On the other hand, information for notifying the operation content from the operation procedure monitoring unit 22, that is, the operation content information is compared with the operation history data of the operation history management unit 26, and the comparison result is input to the operation inference unit 27. The operation inference unit 27 infers the current target operation based on the operation content information from the operation procedure monitoring unit 22 and the comparison result from the operation inference unit 27, and determines the proficiency level of the currently performed operation. I do. In addition, the system has a multi-level guidance display function for operations, from detailed and polite to simple. Therefore, as a result of the judgment by the operation inference unit 27,
If it is determined that the time until the next operation to be performed is long, or if it is determined from the operation history of each operator that the operator has not experienced the operation much, the determination is made based on the operation experience value up to that time. The user selects a guidance suitable for the intended operation from the guidance database 28, sees the timing when the operation is interrupted (stagnates), and notifies by displaying it on the screen of the display device 31 or notifying by voice. To provide to the operator. In this way, it is possible to perform optimal operation support according to different operation habits and operation proficiency levels for each operator.

The guidance database 28 stores an optimal procedure for a target operation, and the operation inference unit 27 compares the optimal procedure with the operation content information from the operation procedure monitoring unit 22 to obtain an appropriate procedure. If the current operation is estimated to be redundant for the intended operation, an optimal or efficient operation procedure is displayed from the guidance database 28 on the screen. Or notify the operator by voice, and if presumed to be incorrect, suggest that it is incorrect,
From the guidance database 28, a guidance indicating a correct operation procedure is selected and notified to the operator by screen display or voice. In this way, when the operation of the operator is not appropriate, the operation of the operator is supported, and the burden on the operator is reduced. As described above, this second
According to the embodiment, an efficient operation procedure for achieving the purpose can be presented online, and it is possible to support realization of a comfortable and efficient operation that does not cause stress for each operation operator. .

[0011]

According to the operation support system of the present invention, it is possible to provide appropriate operation support according to the level or operation status of each individual.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of an operation support system according to a first embodiment of the present invention.

FIG. 2 is a block diagram showing a configuration of an operation support system according to a second embodiment of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 ... Computer system 11 ... Input part 12 ... Identification information management part 13 ... Identification information database 14 ... Operation history management part 15 ... Personal operation environment 16 ... Input sensor 20 ... Computer system 21 ... Operation state detection part 22 ... Operation procedure monitoring Unit 23 Operation state inference unit 24 Operation information unit 25 Response management unit 26 Operation history management unit 27 Operation inference unit 28 Guidance database 30 Input device 31 Display device

Claims (6)

[Claims] 1. An identification means for identifying an operator who operates an information device without requiring an input operation, an operation history storage means for storing an operation history for each operator, and an operation history stored by the operation history storage means. Means for setting an operation environment corresponding to the operator identified by the identification means. 2. An operation state detection means for detecting an operation state of an operator operating an information device; an operation state storage means for storing an ordinary operation state of the operator; and an operation of the operator detected by the operation state detection means. An operation support system comprising: a determination unit that determines a current mental state of the operator by comparing a state with a normal operation state stored in the operation state storage unit. 3. The operation support system according to claim 2, further comprising means for controlling a display state of the display means in accordance with a mental state of the operator determined by the determination means. 4. An operation state detecting means for detecting an operation state of an operator operating an information device; an operation history storage means for storing an operation history of the operator; an operation state detected by the operation state detection means; A determination unit that determines a series of operations by the operator using the operation history stored in the history storage unit, and a determination unit that determines that it takes time until the next operation is performed. Alternatively, a means for notifying an operation guidance when the operator determines that the operation is not experienced much is provided. 5. An operation state detecting means for detecting an operation state of an operator operating an information device; an operation history storing means for storing an operation history of the operator; an operation state detected by the operation state detecting means; Using the operation history stored in the history storage unit, the purpose of the operator's operation is estimated, and whether the current operation is redundant or erroneous for the intended operation is estimated. An operation support system, comprising: an estimation unit. 6. When the current operation is estimated to be redundant by the estimating means, an appropriate operation procedure is notified. When the current operation is estimated to be erroneous, an error is suggested and the correct operation procedure is indicated. 6. The operation support system according to claim 5, further comprising means for notifying the user.