JP2000163186A - Guidance output method, its execution device and medium recording processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To prevent misoperation and to improve the operability of a terminal machine by judging an inclination on the operation of a user from an operation history when the user executes a misoperation and an operation history when a precise operation is executed and assisting the operation. SOLUTION: An operation history registration processing part 115 registers operation information showing an operation content which a user executes against a terminal machine as an operation history. A misoperation judgment processing part 116 judges the type of the misoperation recorded in the registered operation history. When the judged type of the misoperation is an operation error, a key operation assist history registration processing part 117 registers the content of the operation error. When the registered input operation is executed again, a key operation assist execution processing part 121 executes an operation assist for emphasizing a use key. When the type of the misoperation is an input error, an input assist history registration processing part 120 registers the content of the input error. When the registered input operation is executed again, an input assist execution processing part 122 assists input for promoting input following an input rule.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a guidance output device for outputting guidance for preventing an erroneous operation of a terminal, and more particularly to a guidance output for preventing an erroneous operation on a terminal for providing administrative information, making a reservation for a facility, and the like. The present invention relates to technology that is effective when applied to an apparatus.

[0002]

2. Description of the Related Art Conventionally, in an information providing terminal or an automatic certificate issuing machine installed by a local government or the like, an input method using a touch panel display has become mainstream, and the operation can be performed simply by directly touching an image with a user. It can be used for operation. Measures for the elderly and the visually impaired in such operating devices include enlarging the characters displayed on the touch panel display, enlarging the operation buttons, and assisting the operation with voice. Conceivable. Therefore, as described in, for example, Japanese Patent Application Laid-Open No. 8-227341, there is disclosed a user interface method for improving the operability by notifying a user of an operation state of an operation button by using an animation or a sound effect.

The user interface system disclosed in Japanese Patent Application Laid-Open No. 8-227341 includes a display unit for displaying a plurality of operation buttons and operation keys, a touch screen, a control unit for performing control corresponding to the operation buttons and operation keys, The control unit is one of the operation buttons and operation keys displayed on the display unit based on the output signal of the touch screen,
Image identification means for identifying an image of a designated image, and special effect identification means and special effect identification means for determining whether or not to make a special display for enabling an image identified by the image identification means to be distinguishable from another display image And a first means for specially displaying the operation button or the operation key instructed to the display unit based on the result of the judgment.

[0004]

The conventional operating device as described above is based on the premise that the user interface is changed or the operation is assisted by animation or voice in accordance with the use situation of the user at the place. . Therefore, the operation assistance for the operation delay due to the user's operation mistake or physical reason is performed copingly, and the user can receive the operation assistance only by repeating the same operation each time the user uses the operation. Remains.

An object of the present invention is to solve the above problems and to provide a technique capable of preventing erroneous operation and improving operability of a terminal.

[0006]

According to the present invention, there is provided a guidance output apparatus for outputting guidance for assisting operation of a terminal, wherein the guidance is prevented according to the type of erroneous operation performed by the user on the terminal. This is to provide operation assistance for performing the operation.

In the guidance output device of the present invention, first, when a user performs an operation on a terminal, operation information indicating the contents of the operation is registered as an operation history. In the event of a cancellation instruction by the user, an input operation that does not satisfy the input rule, or a time-over, the type of the erroneous operation recorded in the registered operation history is determined as an erroneous operation, and the use button is highlighted. An input prompt according to an input rule, voice guidance for preventing time over, and the like are performed according to the type of the erroneous operation determined.

As described above, according to the guidance output apparatus of the present invention, the tendency regarding the user's operation is determined from the operation history when the user performs an erroneous operation and the operation history when the user performs the correct operation, and the same erroneous operation is performed. Since the operation is assisted so as not to be repeated, it is possible to prevent the occurrence of an erroneous operation and improve the operability of the terminal.

[0009]

BEST MODE FOR CARRYING OUT THE INVENTION (Embodiment 1) A history of erroneous selections made by a user when providing administrative information or making a reservation for a facility by selecting a procedure the user wants to use from a plurality of buttons. The guidance output device according to the first embodiment for assisting operation will be described.

FIG. 1 is a diagram showing a schematic configuration of a guidance output device according to this embodiment. As shown in FIG. 1, the guidance output device of the present embodiment includes a control processing unit 114, an operation history registration processing unit 115, an erroneous operation determination processing unit 116, a button operation auxiliary history registration processing unit 117, an input rule determination process Unit 118, a time-over determination processing unit 119, an input auxiliary history registration processing unit 120, a button operation auxiliary execution processing unit 121, an input auxiliary execution processing unit 122, a time over history registration processing unit 123, a time over countermeasure execution processing unit 124.

The control processing unit 114 is a processing unit that controls the operation of the entire guidance output device. The operation history registration processing unit 115 is a processing unit that registers, as an operation history, operation information indicating the content of an operation performed on a terminal device by a user.

The erroneous operation determination processing unit 116 is a processing unit that determines the type of erroneous operation recorded in the registered operation history. The button operation auxiliary history registration processing unit 117
When the type of the erroneous operation determined is a button operation error, the processing unit registers the content of the button operation error.

The input rule determination processing unit 118 is a processing unit that determines whether or not the input content satisfies the input rule and prompts a correct input. The time-over determination processing unit 119 is a processing unit that determines whether a time-over has occurred during an input operation.

The input auxiliary history registration processing section 120 is a processing section for registering the content of the input error when the type of the erroneous operation determined is an input error. The button operation assistance execution processing unit 121 is a processing unit that, when an input operation registered as the button operation error is performed again, performs button operation assistance to emphasize a use button after the button operation error.

The input assistance execution processing unit 122 is a processing unit that performs input assistance for prompting an input according to the input rule when the input operation registered as the input error is performed again. The time-over history registration processing unit 123 is a processing unit that registers the content of the time-over when the type of the erroneous operation determined is the time-over. The time-over countermeasure execution processing unit 124 is a processing unit that performs operation assistance to inform the user of the operation method when the input operation registered as the time-over is performed again.

The guidance output device is connected to the control processing unit 114,
Operation history registration processing unit 115, erroneous operation determination processing unit 116,
Button operation auxiliary history registration processing section 117, input rule determination processing section 118, time over determination processing section 119, input auxiliary history registration processing section 120, button operation auxiliary execution processing section 121, input auxiliary execution processing section 122, time over history registration processing section The program for functioning as the 123 and the time-over countermeasure execution processing unit 124 is a CD-RO
After being recorded on a recording medium such as M and stored on a magnetic disk or the like, it is assumed to be loaded into a memory and executed. The medium on which the program is recorded may be a medium other than the CD-ROM.

As shown in FIG. 1, the guidance output system according to the present embodiment includes a touch panel display 101, a keyboard 102, and a CPU 103 as a central processing unit.
An IC card reader 104 for accessing the user's name and date of birth in the IC card 105;
3, a bus 106 for connecting the IC card reader 104, the magnetic disk device and the main memory 113, and the button operation auxiliary history file 107, the button attribute file 108, the input auxiliary history file 109,
An input auxiliary number file 110, a time-over history file 111, and a time-over countermeasure file 112 are stored.

The main memory 113 has a control processing unit 114,
Operation history registration processing unit 115, erroneous operation determination processing unit 116,
Button operation auxiliary history registration processing section 117, input rule determination processing section 118, time over determination processing section 119, input auxiliary history registration processing section 120, button operation auxiliary execution processing section 121, input auxiliary execution processing section 122, time over history registration processing section 123, Time-over countermeasure execution processing unit 1
24, an operation history registration table 125, a button operation table 126, and an erroneous input table 127 are stored, and a work area 128 is secured.

The control processing unit 114 is a processing unit for controlling the operation of the entire guidance output device.
02 is executed by the CPU 103 in response to an instruction from the CPU 02.

FIG. 2 is a flowchart showing a processing procedure of the guidance output device of the present embodiment. FIG. 3 is a diagram showing a continuation of FIG. 2 of the guidance output device of the present embodiment.
The present embodiment relates to a process of providing a history of erroneous selections made by a user when the user selects a desired procedure from a plurality of buttons, and assisting the operation.

FIG. 4 is a diagram showing an example of an initial screen according to the present embodiment. As shown in FIG. 4, the control processing unit 11 of the present embodiment
4 displays an initial screen 1110 first. Initial screen 11
Reference numeral 10 denotes an information providing button 11 for displaying a notice.
01, Certificate issue button 1 for issuing various certificates
102, a reservation button 110 for making reservations for various facilities, etc.
3. A bulletin board button 1104 for displaying the content of the bulletin board
Is displayed.

The user inserts the IC card 105 into the IC card reader 104, and the control processing unit 114
05, and inputs a name, a user number, and the like (step 201), and activates the operation history registration processing unit 115.

When the user selects a desired procedure on the initial screen 1110 on the touch panel display 101, the operation history registration processing section 115 stores operation information on the user's screen in the operation history registration table 125 (step 202). FIG. 5 shows the contents of the operation history registration table 125.

FIG. 5 is a diagram showing an example of the operation history registration table 125 according to this embodiment. Operation history registration processing unit 11
5 is an operation history A33 in the operation history registration table 3310.
Until the “cancel instruction” is stored in 01, the operation information is stored in the operation history A3301. The operation history registration table 3310 stores the screen name and the operation performed by the user as operation information.

FIG. 6 is a diagram showing an example of a reservation screen according to the present embodiment. On the initial screen 1110, the user presses the reservation button 11
When 03 is selected, the reservation screen 1210 of FIG. 6 is displayed. Further, on the reservation screen 1210, the user
When 06 is selected, a meeting place reservation screen is displayed.

FIG. 7 is a diagram showing an example of a meeting place reservation screen of the present embodiment. Here, if the user notices an operation error and selects the cancel button 1209, the operation history registration processing unit 115 issues a “cancel instruction” from the user to the operation history A330.
1 (step 203), and the operation history A in the operation history registration table 3310 is determined.
“Cancel instruction” is stored in 3301 (step 204),
The screen returns to the reservation screen 1210. FIG. 8 shows the contents of the operation history registration table 125 at this time.

FIG. 8 is a diagram showing an example of the operation history registration table 125 according to this embodiment. Furthermore, the operation history registration processing unit 115 stores the operation information stored in the operation history A3401 in the operation history B3402 by the operation so far (step 301), and cancels the operation history B3402 from the operation history B3402 and the operation canceled by the cancellation instruction. The information is deleted (step 304). FIG. 9 shows the contents of the operation history registration table 125 at this time.

FIG. 9 is a diagram showing an example of the operation history registration table 125 according to this embodiment. Operation history registration processing unit 11
5 is the operation history of the operation history A3501 and the operation history B35.
02, information of the operation performed by the user is stored in the operation history B 3502 (step 305).

FIG. 10 is a diagram showing an example of a recreation facility reservation screen according to the present embodiment. Next, when the user selects the recreation place button 1207 from the reservation screen 1210, the recreation place reservation screen 1
At 410, the erroneous operation determination processing unit 116 is activated when the name of the resort is entered in the resort name input area 1401.

FIG. 11 shows an erroneous operation determination processing unit 1 according to this embodiment.
It is a flowchart which shows the processing procedure of No. 16. The contents of the operation history A and the operation history B in the operation history registration table 125 are sequentially compared (step 401), and an erroneous operation is determined (step 402). Operation history registration table 1 to be compared
FIG. 12 shows the contents of No. 25.

FIG. 12 is a diagram showing an example of the operation history registration table 125 according to this embodiment. The contents of the operation history A3601 of # 4 in FIG.
Since 602 is “push the retreat”, the erroneous operation determination processing unit 116 determines that the operation is incorrect (step 4).
02), “button operation error” is stored in the work area 128 as the type of erroneous operation determined from “press” (step 403).

Further, the type of the erroneous operation is determined in order to perform the operation assisting measure based on the type of the erroneous operation. Here, since the type of erroneous operation is a button operation error (step 404), the screen name of the last match in the comparison between the operation history A 3601 and the operation history B 3602 is stored in the button name of the button operation table 126 (step 405). The button name of the operation history B is stored in the operation button of the button operation table 126 (step 406), and the button name of the operation history A is stored in the erroneous operation button of the button operation table 126 (step 40).
7). FIG. 13 shows the contents stored in the button operation table 126.

FIG. 13 is a diagram showing an example of the button operation table 126 of the present embodiment. Button operation table 12
After the data is stored in all the items of No. 6, the button operation auxiliary history registration processing unit 117 is activated.

FIG. 14 is a flowchart showing a processing procedure of the button operation auxiliary history registration processing section 117 of this embodiment. The button operation assist history registration processing unit 117 stores a button used by the user, the number of times the button has been used, and a button that has been operated incorrectly, and creates a button operation assist history file 107 for assisting button operation.

The button operation auxiliary history registration processing unit 11
Reference numeral 7 compares the data in the button operation table 126 and the data in the button operation auxiliary history file 107, and updates the button operation auxiliary history file 107. Here, a description will be given using the button operation table 126 in FIG. 13 and the button operation auxiliary history file 107 in FIG.

FIG. 15 is a diagram showing an example of the button operation auxiliary history file 107 according to this embodiment. First, the screen name 2201 of the button operation table 2210 is compared with the screen name 2301 of the button operation auxiliary history file 2310 (step 501), and it is determined whether or not the wrong operation has been performed on the same screen before depending on whether they match. A determination is made (step 502).

Here, since they match, the operation button 2202 of the button operation table 2210 is compared with the use button 2302 of the button operation auxiliary history file 2310 (step 504). It is determined whether the same button is used (step 505).

Here, since they match, the number of times of use 2303 is increased by “1” (step 507), and the erroneous operation button 2203 of the next button operation table 2210 and the erroneous operation button 230 of the button operation auxiliary history file 2310 are increased.
4 is compared (step 508), and it is determined whether an error has been made with the same button before (step 509).

Here, the button operation auxiliary history file 2
Since there is no “meeting place” in the erroneous operation button 2304 of 310, “meeting place” is stored in the erroneous operation button 2304 of the button operation auxiliary history file 2310 (step 51).
0). Button operation assistance history file 1 at this time
07 is shown in FIG.

FIG. 16 is a diagram showing an example of the contents of the button operation auxiliary history file 107 according to this embodiment. After the data storage from the button operation table 126 to the button operation auxiliary history file 107 is completed, the button operation auxiliary execution processing unit 121 is activated to assist the user operation.

FIG. 17 is a flowchart showing the processing procedure of the button operation assisting execution processing section 121 of this embodiment.
Here, the button operation auxiliary history file 2410 shown in FIG.
The operation assisting process will be described with reference to FIG.

FIG. 18 is a diagram showing an example of the button attribute file 108 according to this embodiment. It is assumed that the button attribute file 108 exists for each screen. First, it is checked whether or not the button operation auxiliary history file 2410 exists (step 801). If the button operation auxiliary history file 2410 exists, the use button 2402 of the button operation auxiliary history file 2410 and the button name 2 of the button attribute file 2510 are displayed.
501 are compared (step 802).

When the use button 2402 of the button operation auxiliary history file 2410 and the button name 2501 of the button attribute file 2510 match, it belongs to the button name 2501 of the button operation auxiliary history file 2410 where the erroneous operation button 2404 matches the button attribute file 2510. The orbiting buttons 2502 are compared (step 804).

The erroneous operation button 2404 of the button operation auxiliary history file 2410 and the circling button 2502 of the button attribute file 2510 match, and the circulating button 2
If there are two or more 502 (step 806),
It is determined that "the user tends to press buttons around the button he / she wants to use by mistake", and the use button 2402 of the button operation assistance history file 2410 matches the button name 2501 of the button attribute file 2510. (Step 8)
07).

Here, the button operation auxiliary history file 24
10 erroneous operation buttons 2404 and button attribute file 25
The number of coincidences with the ten orbiting buttons 2502 is "two or more", but this value can be freely changed according to the situation.

With respect to the use button 2402 whose use count 2403 is higher in the button operation assistance history file 2410, highlighting such as making the frame thicker, blinking, and changing the color is performed so that the user does not perform an incorrect operation. Although not shown here, it is assumed that the explanation about the highlighted button is also included in the highlighted display. FIG. 19 shows an example of a screen displayed after the above processing is completed.

FIG. 19 is a diagram showing an example of a reservation screen when performing operation assistance according to the present embodiment. Reservation screen 15 in FIG.
In 10, "Retreat button 1507" used by the user
Is highlighted in a bold frame, and it can be seen that the space between the button and surrounding buttons is widened.

Since such button highlighting is registered for each user in the button operation auxiliary history file 107, it is performed not only immediately after an erroneous operation but also in the next and subsequent operations. In addition, it is assumed that setting of operation assistance such as highlighting of a button can be canceled by a user's judgment.

As described above, according to the guidance output device of the present embodiment, the tendency regarding the user's operation is determined from the operation history when the user performs an erroneous operation and the operation history when the user performs a correct operation. Since the operation assist is performed so as not to repeat the erroneous operation, it is possible to prevent the occurrence of the erroneous operation and improve the operability of the terminal.

(Embodiment 2) When a user wants to use a procedure from a plurality of buttons to provide administrative information or make a reservation for a facility or the like, an erroneous input by a user in an area that requires character input is described below. A guidance output device according to a second embodiment that performs operation assistance by taking a history will be described.

Next, the operation of the guidance output system of this embodiment will be described with reference to FIGS. The present embodiment relates to a process of providing a history of user's erroneous input in an area where character input is required in a procedure the user wants to use, and assisting operation.

First, when the user performs character input using the keyboard 102 or the touch panel display 101 on the recreation facility reservation screen 1410 in FIG. 10, the operation history registration processing unit 115 is activated, and the operation information is stored in the operation history registration table 125. It is stored (step 202 in FIG. 2).
Here, there is a rule of “insert a space between last name and first name” for the input of the name, and it is assumed that the input rule determination processing unit 118 is activated when the user performs the input.

FIG. 20 is a diagram showing an example of a screen at the time of an input error according to the present embodiment. In FIG. 20, the user enters “Kagahara” in the resort name input area 1401 on the resort setting screen 1410.
And enter "Taro Hitachi" in the representative name input area 1402.
On the screen when you enter

The input rule judgment processing unit 118 judges that there is no blank in the representative name "Taro Hitachi" and determines that there is an input error.
The operation history registration processing unit 115 is instructed to store the “cancel instruction” in the operation history A of the operation history registration table 125 (step 203), and the operation history registration table 125
(Step 204). FIG. 21 shows the contents of the operation history registration table 125 at this time.
Shown in

FIG. 21 is a diagram showing an example of the operation history registration table 125 of the present embodiment. Further, the operation history registration processing unit 115 stores the operation information stored in the operation history A3701 in the operation history B3702 in the operation so far (step 301), and cancels the operation information from the operation history B3702 and the operation canceled by the cancellation instruction. The information is deleted (step 304). FIG. 22 shows the contents of the operation history registration table 125 at this time.

FIG. 22 is a diagram showing an example of the operation history registration table 125 of the present embodiment. Operation history registration processing unit 1
15 is the operation history A3 of the operation history registration table 3810
After storing the operation information 801 in the operation history B3802, the operation information performed by the user is stored in the operation history B3802 (step 305).

The input rule determination processing unit 118
When the "cancellation instruction" is stored in the operation history registration table 125, simple input assistance for the input item is performed by voice or the like, and the user is urged to input correctly. After the user performs a correct name input by input assistance, the erroneous operation determination processing unit 116 is executed. FIG. 23 shows the contents of the operation history registration table 125 after the user inputs a correct name.

FIG. 23 is a diagram showing an example of the operation history registration table 125 of the present embodiment. The determination regarding the character input is the same as in the first embodiment.
The contents of 3902 are compared (step 401), and the type of erroneous operation is determined for the operation that does not match (step 402).

Here, the "representative name = Hitachi Taro" in the operation history A3901 does not match the "representative name = Hitachi @ Taro" in the operation history B3902, and "input the representative name" in the previous operation information. Therefore, the type of the erroneous operation is determined to be “input error”, and “input error” is stored in the work area 128 (step 403).

FIG. 24 shows an erroneous input table 12 according to this embodiment.
7 is a diagram showing an example of FIG. In the case of an input error, the process proceeds from step 408 to step 409, where the type of the area where the user has made an input error is stored in the input area 2601 of the erroneous input table 2610 (step 409). Further, the input rule determination processing unit 118 determines the type of the erroneous input, and stores it in the erroneous input type 2602 of the erroneous input table 2610 (step 410). After storing the data in the erroneous input table 2610, the input auxiliary history registration processing unit 120 is started.

FIG. 25 is a flowchart showing a processing procedure of the input auxiliary history registration processing section 120 of this embodiment. The input auxiliary history registration processing unit 120 stores the input auxiliary history file 1
09 is created. FIG. 26 shows an example of the input auxiliary history file 109.

FIG. 26 is a diagram showing an example of the input auxiliary history file 109 according to this embodiment. FIG. 26 shows an example of the input auxiliary history file 109 in the initial state created by the input auxiliary history registration processing unit 120.

First, the input area 2601 of the erroneous input table 2610 is compared with the area type 2701 of the input auxiliary history file 2710 (step 601). Step 6
02, the comparison result is checked. If the input area 2601 does not match the area type 2701, the input area 2601 of the erroneous input table 2610 is stored in the area type 2701 of the input auxiliary history file 2710 (step 603). If the input area 2601 matches the area type 2701 in step 602, the erroneous input type 2602 of the erroneous input table 2610 is compared with the erroneous input name 2702 of the input auxiliary history file 2710 (step 604).

At step 605, the comparison result is checked. If the type 2602 of the erroneous input does not match the erroneous input name 2702, the erroneous input name 27
02 is the type 2602 of an erroneous input in the erroneous input table 2610
Is stored (step 606), and the input auxiliary history file 2
The number 2703 of 710 is increased by “1”. When the type 2602 of the erroneous input matches the erroneous input name 2702, the number of times 270 of the input auxiliary history file 2710 of the matched line is obtained.
3 is incremented by "1" (step 607).

FIG. 27 is a diagram showing an example of the input auxiliary number file 110 according to this embodiment. Wrong input table 261
Type 2602 of erroneous input of 0 and input auxiliary number file 29
The ten countermeasures 2901 are compared (step 608), and the countermeasure numbers 2902 of the matching input auxiliary number file 2910 are compared.
Is stored in the countermeasure number 2704 of the input auxiliary history file 2710 (step 610).
End 20. FIG. 28 shows the input auxiliary history file 109 created by the input auxiliary history registration processing unit 120.

FIG. 28 is a diagram showing an example of the input auxiliary history file 109 according to this embodiment. The input assist history file 2810 in FIG. 28 shows a history in which the user has performed an error “blank space between names” twice in the “name input” area.

Next, the input assist will be described with reference to the drawings, as in the above example, in the case where there is an input rule of "insert a space between the surname and the name" in the area for inputting the name. The input assistance execution processing unit 122 is started when the user performs an input in the name input area.

FIG. 29 is a flowchart showing a processing procedure of the input assisting execution processing section 122 of the present embodiment. First, when the user finishes inputting the recreation facility name input area 1401 on the recreation facility reservation screen 1410 in FIG. 10, it is confirmed whether or not the input auxiliary history file 2810 exists (step 901).
If there is, the input area of the user is compared with the area type 2801 of the input auxiliary history file 2810 (step 9).
02), user input area and input auxiliary history file 2
If the area type 2801 of the area 810 matches (step 903), the number of times 2
If the value of 803 is “2” or more (step 904), the countermeasure of the countermeasure number 2804 of the input auxiliary history file 2810 is performed (step 905). Note that the number of times 2803 can be freely set according to the usage status of the user. FIG. 3 shows an example of input assistance when the countermeasure number “1” is performed.
This will be described with reference to FIGS.

FIG. 30 is a diagram showing a display example of the dialog box of the present embodiment. FIG. 30 shows an example in which a dialog box 1703 for instructing the user to input only the last name is displayed.

FIG. 31 is a diagram showing a display example of the dialog box of the present embodiment. After the user inputs his / her last name in the representative name input area 1801, a dialog box 1802 for instructing the user to input a blank as shown in FIG. 31 is displayed.

FIG. 32 is a diagram showing a display example of the dialog box of the present embodiment. After the user inputs a surname and a blank in the representative name input area 1901, a dialog box 19 for instructing the user to input a name as shown in FIG.
02 is displayed. In FIG. 32, “△” represents a blank.

FIG. 33 is a diagram showing an example of correct name input according to this embodiment. FIG. 33 shows an example in which the user has correctly input a name in the representative name input area 2001.

By performing the input assistance as described above, the user can input a space between the last name and the first name when inputting the full name. Such input assistance is performed in the next and subsequent operations by using the input assistance history file 109 for each user.

Careful operation assistance such as display of a dialog box as described above is performed for a user who repeats the same mistake in normal input assistance such as voice guidance. It should be noted that the careful operation assistance such as the above-described display of the dialog box can be freely released by the user's judgment.

As described above, according to the guidance output device of the present embodiment, the tendency regarding the user's operation is determined from the operation history when the user performs an erroneous operation and the operation history when the user performs a correct operation. Since the operation assist is performed so as not to repeat the erroneous operation, it is possible to prevent the occurrence of the erroneous operation and improve the operability of the terminal.

(Embodiment 3) When a user wants to use a procedure from a plurality of buttons to provide administrative information, reserve a facility, or the like, the system may be configured based on the user's physical reasons and screen understanding ability. A guidance output device according to a third embodiment for assisting operation by taking a history when a procedure cannot be completed within a set time will be described.

Next, the operation of the guidance output system according to the present embodiment will be described with reference to FIGS. In the present embodiment, in a procedure that the user wants to use, a process of taking a history when the procedure cannot be completed within the time set by the system due to the user's physical reason, screen understanding ability, or the like, and assisting the operation. It is about.

Here, the operation history registration processing unit 115 is
Is activated, first, a reservation button 1103 is selected on the initial screen 1110 as shown in FIG. 4, and after transitioning to the reservation screen 1210 in FIG. If the operation cannot be performed within the set time, the operation history registration processing unit 115 determines that the time is over, and instructs to store the “cancellation instruction” in the operation history A of the operation history registration table 125, and executes the steps in FIG. In step 203, upon receiving the instruction to store the "cancel instruction", the "cancel instruction" is stored in the operation history A of the operation history registration table 125 (step 204). FIG. 34 shows the contents of the operation history registration table 125 at this point.

FIG. 34 is a diagram showing an example of the operation history registration table 125 of the present embodiment. The contents of the operation history A4001 are stored in the operation history B4002 (step 30).
1) Because the time is over (step 30)
2) Delete the instruction to cancel the operation history B4002 (step 303). Operation history registration table 1 at this time
The contents of No. 25 are shown in FIG.

FIG. 35 is a diagram showing an example of the operation history registration table 125 according to the present embodiment. Next, the erroneous operation determination processing unit 116 is activated, and the operation history A 4101 and the operation history B 41
02 is compared (step 401).

In the row where the cancel instruction of the operation history A 4101 is stored in the operation history registration table 4110, the operation history B 4102 is blank and the contents do not match (step 402). Is stored in the work area 128 (step 403).

Since the content of work area 128 is over, the last matching screen name is stored in work area 128 (step 412). Here, the screen name stored in the work area 128 is “reservation screen”.
Next, the time-over history registration processing unit 123 is activated.

FIG. 36 is a flowchart showing a processing procedure of the time-over history registration processing section 123 of this embodiment. First, the screen name “reservation screen” registered in the work area 128 is compared with the screen name of the time-over history file 111 (step 701).

FIG. 37 is a diagram showing an example of the time-over history file 111 according to this embodiment. Here, since there is no data in the screen name 3001 (step 702),
Screen name 3001 of time-over history file 3010
Of the work area 128 is stored (step 703).

FIG. 38 is a diagram showing an example of the time-over countermeasure file 112 according to the present embodiment. The screen name “reservation screen” stored in the time-over history file 3010 and the screen name 3201 of the time-over countermeasure file 3210
Are compared (step 704), the feature 3203 of the screen having the matching screen name is stored in the feature 3002 of the screen of the time-over history file 3010 (step 706), and the measure number 3 of the time-over measure file 3210 is further stored.
202 is stored in the countermeasure number 3003 of the time-over history file 3010, and the time-over history registration processing unit 1
23 is ended. Time-over history registration processing unit 123
39 shows the time-over history file 111 created in FIG.
Shown in

FIG. 39 is a diagram showing an example of the contents of the time-over history file 111 according to the present embodiment. The time-over history file 3110 in FIG. 39 indicates that the user has timed out on the reservation screen, and that the reservation screen has eight options.

Next, operation assistance for a user having a time-over history will be described with reference to the flowchart of FIG. 40 and the screens of FIGS.

FIG. 40 is a flowchart showing the processing procedure of the time-over countermeasure execution processing unit 124 of this embodiment. If there is a time-over history file 3110 (step 1)
001), the screen name 3101 stored in the time-over history file 3110 is compared with the screen name of the user (step 1002). If the screen name of the user matches the screen name 3101 of the time-over history file 3110, the step is performed. The process proceeds from step 1003 to step 1004.

If the user's screen name does not match the screen name 3101, the characteristics of the screen used and the screen characteristics 3102 stored in the time-over history file 3110
Are compared (step 1005), and the feature of the use screen is the screen feature 3102 of the time-over history file 3110.
If they match, Step 1006 to Step 10
Go to 04.

When a user having a time-over history having the contents shown in FIG. 39 uses the reservation screen 1210 shown in FIG.
User use screen name and time-over history file 31
The screen names 3101 stored in the file 10 coincide (step 1003), and the operation number 3103 of the time-over history file 3110 is assisted (step 100).
4). FIG. 41 shows an example of operation assistance.

FIG. 41 is a diagram showing an example of operation assistance for the reservation screen of the present embodiment. The operation assistance in FIG. 41 is an example in which a dialog box 2101 is displayed for each button and the contents of the button are guided by voice.

In the above example, the screen names match, but since the used screen and the screen feature 3102 of the time-over history file 3110 are always compared, the same configuration as that of the previously time-over screen is used. It is possible to provide the same operation assistance also on the screen of, and prevent erroneous operation by the user.

As described above, it is possible to assist the operation based on the history of the user's erroneous operation, and it is possible to prevent the same operation from being failed.

As described above, according to the guidance output apparatus of the present embodiment, the tendency regarding the user's operation is determined from the operation history when the user has performed an erroneous operation and the operation history when the user has performed a correct operation. Since the operation assist is performed so as not to repeat the erroneous operation, it is possible to prevent the occurrence of the erroneous operation and improve the operability of the terminal.

[0095]

According to the present invention, the tendency regarding the user's operation is determined from the operation history when the user performs an erroneous operation and the operation history when the user performs a correct operation, and operation assistance is provided so that the same erroneous operation is not repeated. As a result, it is possible to prevent erroneous operations from occurring and improve the operability of the terminal.

[Brief description of the drawings]

FIG. 1 is a diagram illustrating a schematic configuration of a guidance output device according to a first embodiment.

FIG. 2 is a flowchart illustrating a processing procedure of a guidance output device according to the first embodiment.

FIG. 3 is a diagram illustrating a continuation of FIG. 2 of the guidance output device according to the first embodiment;

FIG. 4 is a diagram illustrating an example of an initial screen according to the first embodiment.

FIG. 5 is a diagram illustrating an example of an operation history registration table 125 according to the first embodiment.

FIG. 6 is a diagram illustrating an example of a reservation screen according to the first embodiment.

FIG. 7 is a diagram illustrating an example of a meeting place reservation screen according to the first embodiment.

FIG. 8 is a diagram illustrating an example of an operation history registration table 125 according to the first embodiment.

FIG. 9 is a diagram illustrating an example of an operation history registration table 125 according to the first embodiment.

FIG. 10 is a diagram illustrating an example of a recreation facility reservation screen according to the first embodiment.

FIG. 11 is a flowchart illustrating a processing procedure of an erroneous operation determination processing unit according to the first embodiment.

FIG. 12 is a diagram illustrating an example of an operation history registration table 125 according to the first embodiment.

FIG. 13 is a diagram illustrating an example of a button operation table 126 according to the first embodiment.

FIG. 14 is a flowchart illustrating a processing procedure of a button operation assist history registration processing unit 117 according to the first embodiment.

FIG. 15 is a button operation assistance history file 1 according to the first embodiment.
It is a figure showing an example of 07.

FIG. 16 is a button operation assistance history file 1 according to the first embodiment.
It is a figure showing the example of contents of 07.

FIG. 17 is a button operation assistance execution processing unit 12 according to the first embodiment.
3 is a flowchart illustrating a processing procedure of No. 1;

FIG. 18 is a diagram illustrating an example of a button attribute file according to the first embodiment.

FIG. 19 is a diagram illustrating an example of a reservation screen when performing operation assistance according to the first embodiment.

FIG. 20 is a diagram illustrating an example of a screen at the time of an input error according to the second embodiment.

FIG. 21 illustrates an example of an operation history registration table 125 according to the second embodiment.

FIG. 22 is a diagram illustrating an example of an operation history registration table 125 according to the second embodiment.

FIG. 23 is a diagram illustrating an example of an operation history registration table 125 according to the second embodiment.

FIG. 24 is a diagram illustrating an example of an erroneous input table 127 according to the second embodiment.

FIG. 25 shows an input assist history registration processing unit 120 according to the second embodiment.
6 is a flowchart showing the processing procedure of FIG.

FIG. 26 is a diagram illustrating an example of an input auxiliary history file 109 according to the second embodiment.

FIG. 27 is a diagram illustrating an example of an input auxiliary number file 110 according to the second embodiment.

FIG. 28 is a diagram illustrating an example of an input auxiliary history file 109 according to the second embodiment.

FIG. 29 is a flowchart illustrating a processing procedure of an input assisting execution processing unit 122 according to the second embodiment.

FIG. 30 is a diagram illustrating a display example of a dialog box according to the second embodiment.

FIG. 31 is a diagram illustrating a display example of a dialog box according to the second embodiment.

FIG. 32 is a diagram illustrating a display example of a dialog box according to the second embodiment.

FIG. 33 is a diagram illustrating an example of correct name input according to the second embodiment.

FIG. 34 is a diagram illustrating an example of an operation history registration table 125 according to the third embodiment.

FIG. 35 is a diagram illustrating an example of an operation history registration table 125 according to the third embodiment.

FIG. 36 is a flowchart illustrating a processing procedure of a time-over history registration processing unit 123 according to the third embodiment.

FIG. 37 is a time-over history file 1 according to the third embodiment.
FIG. 11 is a diagram showing an example of the eleventh embodiment.

FIG. 38 is a time-over measure file 1 according to the third embodiment.
FIG. 12 is a diagram illustrating an example of a twelfth embodiment.

FIG. 39 is a time-over history file 1 according to the third embodiment.
FIG. 11 is a diagram showing an example of contents of the eleventh embodiment.

FIG. 40 is a flowchart illustrating a processing procedure of a time-over countermeasure execution processing unit 124 according to the third embodiment.

FIG. 41 is a diagram illustrating an example of operation assistance of a reservation screen according to the third embodiment.

[Explanation of symbols]

101: Touch panel display, 102: Keyboard, 103: CPU, 104: IC card reader, 10
5: IC card, 106: bus, 107: button operation auxiliary history file, 108: button attribute file, 109
... input auxiliary history file, 110 ... input auxiliary number file, 111 ... time over history file, 112 ... time over countermeasure file, 113 ... main memory, 125
... operation history registration table, 126 ... button operation table, 127 ... erroneous input table, 128 ... work area,
114: control processing unit, 115: operation history registration processing unit, 1
16 ... erroneous operation determination processing unit, 117 ... button operation auxiliary history registration processing unit, 118 ... input rule determination processing unit, 119 ...
Time-over determination processing unit, 120: input auxiliary history registration processing unit, 121: button operation auxiliary execution processing unit, 122:
Input assisting execution processing unit, 123: time over history registration processing unit, 124: time over countermeasure execution processing unit, 11
10: Initial screen, 1101: Information providing button, 1102
... Certificate issue button, 1103 ... Reservation button, 1104
... bulletin board button, 3310 ... operation history registration table, 3
301 ... operation history A, 3302 ... operation history B, 1210
... Reservation screen, 1201 ... Book button, 1202 ... Gymnasium button, 1203 ... Playground button, 1204 ... School button, 1205 ... Tennis court button, 1206 ... Meeting place button, 1207 ... Recreation center button, 1208 ... Public hall button, 1209 ... Cancel Button, 1310: meeting place reservation screen, 1301, meeting place name input area, 1302 ... representative name input area, 1303 ... reservation date input area, 1304
... Cancel button, 1305 ... Reservation button, 1306 ... End button, 3410 ... Operation history registration table, 3401 ...
Operation history A, 3402 ... operation history B, 3510 ... operation history registration table, 3501 ... operation history A, 3502 ... operation history B, 1410 ... recreation facility reservation screen, 1401 ... recreation facility name input area, 1402 ... representative name input Area, 14
03: reservation date input area, 1404: cancel button, 14
05 ... reservation button, 1406 ... end button, 3610 ...
Operation history registration table, 3601 ... operation history A, 360
2 ... operation history B, 2210 ... button operation table, 22
01: screen name, 2202: operation button, 2203: erroneous operation button, 2310: button operation auxiliary history file, 2
Reference numeral 301: screen name, 2302: use button, 2303: number of uses, 2304: incorrect operation button, 2410: button operation auxiliary history file, 2401: screen name, 2402: use button, 2403: number of uses, 2404: incorrect operation button, 2510 ... Button attribute file, 2501 ... button name, 2502 ... circulation button, 1510 ... reservation screen, 15
01 ... Book button, 1502 ... Gymnasium button, 1503
... Playground button, 1504 ... School button, 1505 ... Tennis court button, 1506 ... Meeting house button, 1507
... Retreat button, 1508 ... Public hall button, 1509 ...
Cancel button, 1610 ... resort facility reservation screen, 1601 ... resort facility name input area, 1602 ... representative name input area, 1
603: reservation date input area, 1604: cancel button, 1
605: reservation button, 1606: end button, 3710
... operation history registration table, 3701 ... operation history A, 37
02: operation history B, 3810: operation history registration table,
3801 operation history A, 3802 operation history B, 391
0: operation history registration table; 3901: operation history A, 3
902: operation history B, 2610: erroneous input table, 26
01: input area, 2602: type of erroneous input, 2710
... input assist history file, 2701 ... area type, 2
702: erroneous input name, 2703: frequency, 2704: countermeasure number, 2910: input auxiliary number file, 2901: countermeasure, 2902: countermeasure number, 2810: input auxiliary history file, 2801: area type, 2802: erroneous input name,
2803: Number of times, 2804: Countermeasure number, 1701: Recreation facility name input area, 1702: Representative name input area, 17
03 Dialog box, 1801 Representative name input area, 1802 Dialog box, 1901 Representative name input area, 1902 Dialog box, 20
01 ... representative name input area, 4010 ... operation history registration table, 4001 ... operation history A, 4002 ... operation history B, 4110 ... operation history registration table, 4101 ... operation history A, 4102 ... operation history B, 3010 ... time over history File, 3001 screen name, 3002 screen feature, 3003 countermeasure number, 3210 time over counter file, 3201 screen name, 3202 countermeasure number, 3203 screen feature, 3110 time over history file, 3101 screen name , 3102: Features of the screen, 3103: Countermeasure number, 2101: Dialog box.

Claims (10)

[Claims] 1. A guidance output method for outputting guidance for assisting operation of a terminal, comprising: a step of registering operation information indicating an operation performed by a user on the terminal as an operation history; Determining the type of erroneous operation recorded in the operation history; registering the content of the button operation error when the determined erroneous operation type is a button operation error; registering the button operation error And performing a button operation assist for emphasizing the use button after the button operation error when the input operation is performed again. 2. A guidance output method for outputting guidance for assisting operation of a terminal, comprising: a step of registering, as an operation history, operation information indicating an operation performed by the user on the terminal; Determining whether the content satisfies the input rule to prompt correct input; determining the type of erroneous operation recorded in the registered operation history; and And the step of registering the content of the input error when the input operation is registered, and the step of performing input assistance for prompting input according to the input rule when the input operation registered as the input error is performed again. Characteristic guidance output method. 3. A guidance output method for outputting guidance for assisting operation of a terminal, comprising the steps of: registering operation information indicating the content of an operation performed by the user on the terminal as an operation history; A step of determining whether a time-over has occurred during the operation; a step of determining the type of an erroneous operation recorded in the registered operation history; and A guidance output method, comprising: a step of registering the content of the time-over; and a step of performing an operation assistance for notifying a user of an operation method when the input operation registered as the time-over is performed again. 4. The method according to claim 1, wherein the step of determining the type of the erroneous operation determines the type of the erroneous operation by comparing operation histories before and after a cancel instruction for canceling the operation. A guidance output method according to claim 1. 5. A guidance output device for outputting guidance for assisting operation of a terminal, comprising: an operation history registration processing unit for registering, as an operation history, operation information indicating the content of an operation performed on the terminal by a user; An erroneous operation determination processing unit that determines the type of erroneous operation recorded in the registered operation history, and a button operation that registers the content of the erroneous button operation when the determined erroneous operation type is a button operation error An auxiliary history registration processing unit, and a button operation assistance execution processing unit that performs button operation assistance for highlighting a use button after the button operation error when the input operation registered as the button operation error is performed again A guidance output device characterized by the above-mentioned. 6. A guidance output device for outputting guidance for assisting operation of a terminal, comprising: an operation history registration processing unit for registering, as an operation history, operation information indicating the content of an operation performed on a terminal by a user; An input rule determination processing unit that determines whether the input content satisfies the input rule and prompts for correct input, and an erroneous operation determination processing unit that determines the type of erroneous operation recorded in the registered operation history. An input auxiliary history registration processing unit for registering the content of the input error when the type of the determined erroneous operation is an input error, and an input rule for re-executing the input operation registered as the input error A guidance output device, comprising: an input assistance execution processing unit that performs input assistance for prompting an input according to an instruction. 7. A guidance output device for outputting guidance for assisting operation of a terminal, comprising: an operation history registration processing unit for registering, as an operation history, operation information indicating the content of an operation performed on the terminal by a user; A time-over determination processing unit that determines whether a time-over has occurred while performing an input operation; and an erroneous operation determination processing unit that determines a type of erroneous operation recorded in the registered operation history. A time-over history registration processing unit for registering the content of the time-over when the type of the erroneous operation is time-over;
A guidance output device, comprising: a time-over countermeasure execution processing unit that assists the user in notifying the user of the operation method when the input operation registered as the time-over is performed again. 8. A medium for recording a program for causing a computer to function as a guidance output device for outputting guidance for assisting operation of a terminal, the operation information indicating an operation performed by the user on the terminal. An operation history registration processing unit for registering as an operation history, an erroneous operation determination processing unit that determines the type of erroneous operation recorded in the registered operation history, and a case where the determined erroneous operation type is a button operation error A button operation assist history registration processing unit for registering the content of the button operation error to the button operation assist unit for highlighting a use button after the button operation error when the input operation registered as the button operation error is performed again A medium for recording a program for causing a computer to function as a button operation assistance execution processing unit that performs the following. 9. A medium for recording a program for causing a computer to function as a guidance output device for outputting guidance for assisting operation of a terminal, the operation information indicating the content of an operation performed by the user on the terminal. An operation history registration processing unit for registering as an operation history, an input rule determination processing unit for determining whether or not the input content satisfies an input rule and prompting a correct input, and an input rule determination processing unit which is recorded in the registered operation history. An erroneous operation determination processing unit for determining the type of erroneous operation, an input auxiliary history registration processing unit for registering the content of the erroneous operation when the determined erroneous operation type is an input error, and When the input operation is performed again, the computer functions as an input assisting processing unit that assists input according to the input rule. Medium characterized by recording a program for that. 10. A medium for recording a program for causing a computer to function as a guidance output device for outputting guidance for assisting operation of a terminal, the operation information indicating the content of an operation performed by the user on the terminal. An operation history registration processing unit for registering an operation history as an operation history, a time over determination processing unit for determining whether a time over has occurred during an input operation, and a type of an erroneous operation recorded in the registered operation history. An erroneous operation determination processing unit that determines whether the type of the erroneous operation determined is time-over, a time-over history registration processing unit that registers the content of the time-over,
A medium in which a program for causing a computer to function as a time-over countermeasure execution processing unit for performing an operation assistance for notifying a user of an operation method when the input operation registered as time over is performed again is recorded.