JP2000049941A - Voice notification processing method and device therefor and recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To decrease the setting mistakes of telephone numbers of notifying destinations by executing a notifying operation test of the telephone set of a designated notifying destination when the telephone numbers of notifying destinations are set. SOLUTION: A main control part 4 outputs a setting guide to set the telephone number of a notifying destination to an input/output device 7 via an input/output control part 3, and a user inputs the above telephone number, etc., via the device 7. When the telephone number of the notifying destination is set, a test call part 8 calls a designated telephone set 6 via the part 4 and a voice board part 5 if a test call is designated to instruct execution of a notifying operation test. Then a message is outputted to the device 7 via the part 4 and the part 3 to inquire about the setting success or failure of the telephone number of the notifying destination to wait for an input operation of a user. Then the part 8 decides the setting success or failure based on the user's answer and then registers the telephone number of the notifying destination into a voice notification processor 2 when the setting success of the telephone number is confirmed.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an audio notification processing method and an audio notification processing apparatus for improving an operation method of an audio notification processing apparatus for notifying a message by voice using a telephone in cooperation with an information source apparatus. And a recording medium.

[0002]

2. Description of the Related Art A voice notification processing device for notifying a message by voice using a telephone in cooperation with a device as an information source is generally configured as shown in FIG.

An information source device 31 is a device that collects and stores information or a device that is a source of information.

[0004] The voice notification processing device 32 includes an input / output control unit 3.
3. The main control unit 34 and the audio board unit 35.

[0005] The input / output control unit 33 searches the information source device 31 based on the instruction from the main control unit 34, obtains messages and data, transfers it to the main control unit 34, and sends the message or data instructed to the display device 37. Or the user passes the input data to the main control unit 34.

The main controller 34 instructs the input / output controller 33 to perform input / output with the display device 37. In addition, each time a request from a user using the telephone 36 or on the basis of pre-registered conditions, the input / output control unit 33 is instructed to search the information source device 31 to obtain a message or data. Then, instead of the voice parameter, the voice parameter is passed to the voice board unit 35, and a response or request from the telephone 36 notified from the voice board unit 35 is processed.

[0007] The voice board unit 35 receives voice parameters from the main control unit 34 and synthesizes voice.
To notify the user by voice or to pass a response from the telephone 36 to the main control unit 34.

The telephone 36 is used by the user to receive a voice message. When necessary, the user selects and pushes a push button to return a response to the voice board unit 35.

The display device 37 includes an input / output control unit 33.
In accordance with the instruction, a message is displayed, or the user passes input data to the input / output control unit 33.

The notification destination telephone number in the voice notification processing device 32 is generally set when setting various environments when the device is installed. FIG. 10 shows a flowchart of a conventional notification destination telephone number setting process as an example. FIG. 11 shows an example of a conventional notification destination setting screen. FIG.
The procedure for setting the notification destination telephone number will be described below with reference to FIG.

Step ST41: The main control section 34 displays a screen for setting a notification destination telephone number as shown in FIG. 11 on the display device 37 through the input / output control section 33, and the user inputs the notification destination telephone number.

Step ST42: The input notification destination telephone number is registered in the voice notification processing device 32.

On the other hand, a message notification process from the voice notification processing device 32 is generally performed according to a procedure shown in a flowchart of FIG. The procedure of the voice notification processing according to the related art will be described below with reference to FIGS.

Step ST51: The main control section 34 calls the telephone 36 of the notified telephone number through the voice board section 35.

Step ST52: The main control unit 34 converts the message or data obtained from the information source device 31 into voice parameters and passes them to the voice board unit 35. Voice board part 3
5 synthesizes a voice from the voice parameter passed from the main control unit 34 and notifies the telephone 36 of the voice message.

Step ST53: The main control section 34 cuts off the telephone call with the telephone 36 through the voice board section 35.

[0017]

However, the above-mentioned operation method has the following problems.

If a telephone number is incorrectly set when setting the notification destination telephone number, not only the notification is not made, but also a notification is given to the telephone set owner who has been set incorrectly, so that it is considered that the notification has been normally made. There is a problem that the voice notification processing device does not fulfill its original function that a voice message is not sent to the intended telephone.

Also, a telephone owner who receives a voice message notification by mistake cannot point out an error in the telephone number because he or she does not know the source of the message. was there.

On the other hand, there is a problem that even if the notification destination telephone number is not wrong, it is not possible to stop the voice message that is repeatedly notified for a while, such as a notification of occurrence of a machine trouble.

Therefore, the problems of the present application are listed as follows.

To reduce the setting error of the notification destination telephone number.

If a voice message notification is erroneously received by setting a notification destination telephone number by mistake, the notification can be stopped.

In addition, even if the notification destination telephone number is correct, the user can stop the voice message notification if he wants to stop it for a while.

[0025]

In order to solve the above problems, the present invention has proposed the following method. When setting the notification destination telephone number, the notification operation test of the specified notification destination telephone can now be performed.

After the notification at the time of the voice message notification,
It is now possible to specify whether to stop voice notification.

By adopting such a method, it is possible to reduce the setting error when setting the notification destination telephone number.

Further, when a voice message is notified by mistake at the time of voice message notification, it is possible to designate the subsequent voice message notification stop. Even if the notification destination telephone number is correct, a notification is given when the user wants to stop the voice message notification for a while. Stopping can be specified.

[0029]

FIG. 1 is a block diagram showing the principle of the present invention.

The present invention comprises an information source device 1, a voice notification processing device 2, a telephone 6, and an input / output device 7.

The information source device 1 is a device that collects and stores information or a device that is a source of information.

The voice notification processing device 2 includes an input / output control unit 3, a main control unit 4, a voice board unit 5, a test call unit 8, and a notification stop processing unit 9.

The input / output control unit 3 searches the information source device 1 based on an instruction from the main control unit 4 to obtain a message or data and pass it to the main control unit 4 or instructs the input / output device 7. A message is output, or a user passes input data to the main control unit 4.

The main controller 4 instructs the input / output controller 3 to perform input / output with the input / output device 7. In addition, each time a request from the user using the telephone 6 or on the basis of pre-registered conditions, the input / output control unit 3 is instructed to search the information source device 1 to obtain a message or data. Then, instead of the voice parameter, the voice parameter is passed to the voice board unit 5 or a response or request from the telephone 6 notified from the voice board unit 5 is processed.

The voice board unit 5 receives voice parameters from the main control unit 4, synthesizes voice, calls a designated telephone 6 and notifies it by a voice message, and sends a response from the telephone 6 to the main control unit. Or give it to 4.

The test call unit 8 is configured to execute the notification operation test when the user sets the notification destination telephone number.
It is started from the main control unit 4 and calls a designated telephone 6 to execute a notification operation test.

The notification stop processing unit 9 is started by the main control unit 4 after the notification at the time of the voice message notification, and notifies the telephone device 6 of a voice message inquiring of the user whether or not the voice notification is to be stopped. Based on the response, the voice notification is continued or stopped.

The telephone 6 is used by the user for receiving voice messages. When necessary, the user selects and presses a push button to return a response to the voice board unit 5.

The input / output device 7 outputs a message or passes user input data to the input / output control unit 3 in accordance with an instruction from the input / output control unit 3.

Next, the processing procedure for enabling the notification operation test of the telephone set 6 of the notification destination when the notification destination telephone number is set will be described below with reference to the test call processing flowchart of FIG. 2 and FIG. I do.

Step ST01: The main control unit 4 outputs a setting guide for setting the notification destination telephone number to the input / output device 7 through the input / output control unit 3, and the user inputs the notification destination telephone number and the like from the input / output device 7. I do.

Step ST02: It is determined whether or not a test call for instructing execution of the notification operation test by calling the notification destination telephone number in the setting of the notification destination telephone number is specified. If a test call is specified, the process proceeds to step ST03. If no test call is specified, the process branches to step ST05.

Step ST03: The test call section 8 is connected to the telephone 6 specified through the main control section 4 and the voice board section 5.
Is output to the input / output device 7 through the main control unit 4 and the input / output control unit 3 to inquire whether the setting of the notification destination telephone number is correct or not, and wait for the user's input. The inquiry message may be sent to the telephone 6 instead of being output to the input / output device 7, and the telephone 6 may respond.

Step ST04: The test call section 8 determines whether the setting is correct or not based on the response from the user. If the setting is correct, the process proceeds to step ST05. If the setting is incorrect, enter the notification destination telephone number and the like. The process returns to step ST01 in order to make the input from the output device 7 again.

Step ST05: The notification destination telephone number specified in the setting of the notification destination telephone number is registered in the voice notification processing device 2.

As described above, when the notification destination telephone number is set, the notification operation test of the notification destination telephone 6 can be executed, thereby reducing errors in the notification destination telephone number.

After the notification at the time of the voice message notification,
The following processing for enabling the designation of whether or not to stop the voice notification will be described below with reference to the voice notification of FIG.

Step ST11: The main control unit 4 calls the telephone 6 of the notified telephone number through the voice board unit 5.

Step ST12: The main control unit 4 converts the message or data obtained from the information source device 1 through the input / output control unit 3 into voice parameters and passes them to the voice board unit 5. The voice board unit 5 synthesizes voice from the voice parameters passed from the main control unit 4 and notifies the telephone 6 of the synthesized voice. Then
The main control unit 4 activates the notification stop processing unit 9.

Step ST13: The notification stop processing section 9
The main control unit 4 and the voice board unit 5 notify the telephone 6 of a voice message inquiring whether or not to stop the subsequent voice notification, and wait for a response from the telephone 6.

Step ST14: If stop of voice notification is specified by a response from the telephone 6, step ST1
Go to step 5, otherwise branch to step ST16.

Step ST15: The notification stop processing unit 9 instructs the main control unit 4 to stop the subsequent voice notification to the notification destination telephone number immediately before.

Step ST16: The main control section 4 cuts off the telephone call with the telephone 6 through the voice board section 5.

As described above, after the notification at the time of the voice message notification, it is possible to specify whether or not to stop the subsequent voice message notification, and even if the notification destination telephone number is incorrectly set, the person who received the notification will be notified of the subsequent voice message notification. Stopping can be specified.

Further, even if the notification destination telephone number is correct, if the user wants to stop the voice message notification for a while, it is possible to specify the notification stop.

Note that programs for realizing the following functions for improving the operation of the voice notification processing device 2 of FIG. 1 are recorded on various suitable computer-readable program recording media.

A function of enabling a notification operation test to a designated notification destination telephone when setting a notification destination telephone number.

A function that allows the user to specify whether or not to stop voice notification after the notification at the time of voice message notification.

[0059]

Next, an embodiment of the present invention will be described with reference to the drawings.

First, a configuration diagram of the apparatus in the embodiment of FIG. 4 will be described. This device comprises a mail server 10, a voice notification processing device 2, a telephone 6, and a display device 11.

The mail server 10 is a device that receives mail from inside or outside the company.

The voice notification processing device 2 comprises an input / output control unit 3, a main control unit 4, a voice board unit 5, a test call unit 8, and a notification stop processing unit 9.

The input / output control unit 3 searches the mail server 10 based on the instruction of the main control unit 4, obtains a predetermined message or data, transfers it to the main control unit 4, or sends the message or data specified to the display device 11. Is displayed, or the user passes the input data to the main control unit 4.

The main controller 4 instructs the input / output controller 3 to perform input / output with the display device 11. In addition, telephone 6
Each time a request is made from a user who uses, or on the basis of pre-registered conditions, the input / output control unit 3 is instructed to search the mail server 10 to obtain messages and data, and to convert them into voice parameters. , And processes a response or a request from the telephone 6 notified from the voice board unit 5.

The voice board unit 5 receives voice parameters from the main control unit 4 and synthesizes voice, calls the designated telephone 6 to notify it by a voice message, and sends a response from the telephone 6 to the main control unit. Or give it to 4.

When the user specifies the execution of the notification operation test when setting the notification destination telephone number, the test call unit 8
It is started from the main control unit 4 and calls a designated telephone 6 to execute a notification operation test.

The notification stop processing section 9 is started from the main control section 4 after the notification at the time of the voice message notification, notifies the telephone apparatus 6 of a voice message for inquiring of the user whether or not the voice notification is to be stopped thereafter. Based on the response, the voice notification is continued or stopped.

The telephone 6 is used by the user to receive a voice message. When necessary, the user selects and presses a push button to return a response to the voice board unit 5.

The display device 11 displays a message or passes user input data to the input / output control unit 3 in accordance with an instruction from the input / output control unit 3.

FIG. 5 is a flowchart of a test call process according to an embodiment of the present invention, in which the notification operation test of the telephone set 6 of the notification destination can be executed when the notification destination telephone number is set. This will be described below with reference to a notification destination setting screen as one embodiment of the present invention, a test call right / wrong designation screen as one embodiment of the present invention in FIG. 7, and FIG.

Step ST21: The main control unit 4 displays the notification destination telephone number setting screen shown in FIG. 6 on the display device 11 through the input / output control unit 3, and the user inputs the notification destination telephone number and the like from the display device 11. I do.

Step ST22: It is determined whether or not a test call as shown in FIG. 6 for instructing execution of the notification operation test by calling the notification destination telephone number on the notification destination telephone number setting screen. Step S if test call specified
The process proceeds to T23, and if no test call is specified, the process branches to step ST26.

Step ST23: The test call section 8 is connected to the telephone 6 specified through the main control section 4 and the voice board section 5.
Call.

Step ST24: Next, the test call unit 8 notifies the telephone 6 via the main control unit 4 and the voice board unit 5 of a message "select YES if the test call is correct". At the same time, a response screen shown in FIG. 7 is displayed on the display device 11 through the main control unit 4 and the input / output control unit 3, and the system waits for a response.

Step ST25: The test call unit 8 determines the response of the user of the response from the display device 11 through the input / output control unit 3 and the main control unit 4, and if YES is returned, the process proceeds to step ST26. If not, the process returns to step ST21 to re-enter the notification destination telephone number from the display device 11.

Step ST26: The notification destination telephone number specified in the setting of the notification destination telephone number is registered in the voice notification processing device 2.

After the notification at the time of the voice message notification,
The following processing for enabling the designation of whether or not to stop the voice message notification will be described below with reference to FIG. 8 and a flowchart of the voice notification and voice notification stop / non-stop confirmation processing after notification as an embodiment of the present invention in FIG.

Step ST31: The main control section 4 calls the telephone 6 of the notified telephone number through the voice board section 5.

Step ST32: The main control section 4 converts the message or data obtained from the mail server 10 through the input / output control section 3 into voice parameters and passes them to the voice board section 5. The voice board unit 5 synthesizes voice from the voice parameters passed from the main control unit 4 and notifies the telephone 6 of the synthesized voice. Then
The main control unit 4 activates the notification stop processing unit 9.

Step ST33: The notification stop processing section 9
The main control unit 4 and the voice board unit 5 send a voice message to the telephone 6 as to whether or not to stop the subsequent voice notification. If you want to stop the notification in the future, enter *. wait.

Step ST34: If * is answered by the response from the telephone 6, the process proceeds to step ST35, and if not, the process branches to step ST36.

Step ST35: The notification stop processing section 9 instructs the main control section 4 to stop the subsequent notification to the notification destination telephone number immediately before.

Step ST36: The main control section 4 cuts off the telephone call with the telephone 6 through the voice board section 5.

The present invention relates to a voice notification processing device 2 for notifying a message by voice using a telephone such as a trouble occurrence notification, a mail arrival notification, or a database search completion notification by voice. Can be used as a method to reduce errors, measures to be taken at the time of error notification, and measures to temporarily stop notification at the time of normal notification.

The voice notification processing device 2 according to the present invention may be built in the information source device 1 or may be incorporated in the information source device 1.
To a LAN or WAN connection.

[0086]

The present invention relates to a voice notification processing device for notifying a message by voice in cooperation with an information source device.
The notification operation test of the notification destination telephone can be executed when the notification destination telephone number is set, so that the error of the notification destination telephone number can be reduced.

After the notification at the time of the voice message notification,
It is possible to specify whether to stop the subsequent voice message notification,
Even if the notification destination telephone number is incorrectly set, the person who has received the notification can specify the notification stop.

Further, even when the notification destination telephone number is correct, if the user wants to stop the voice message notification for a while, it is possible to specify the notification stop.

[Brief description of the drawings]

FIG. 1 is a principle configuration diagram of the present invention.

FIG. 2 is a test call processing flowchart of the present invention.

FIG. 3 is a flowchart of a voice notification and a voice notification stop presence / absence confirmation process after the notification according to the present invention.

FIG. 4 is a configuration diagram of one embodiment of the present invention.

FIG. 5 is a flowchart of a test call process as one embodiment of the present invention.

FIG. 6 is a notification destination setting screen as one embodiment of the present invention.

FIG. 7 is a test call correct / incorrect designation screen as one embodiment of the present invention.

FIG. 8 is a flowchart illustrating a voice notification and a voice notification stop presence / absence confirmation process after the voice notification according to an embodiment of the present invention.

FIG. 9 is a configuration diagram of a conventional voice notification processing device.

FIG. 10 is a flowchart of a notification destination telephone number setting process according to the related art.

FIG. 11 is an example of a notification destination setting screen according to the related art.

FIG. 12 is a flowchart of a conventional voice notification process.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Information source device 2 Voice notification processing device 3 Input / output control unit 4 Main control unit 5 Voice board unit 6 Telephone 7 Input / output device 8 Test call unit 9 Notification stop processing unit 10 Mail server 11 Display device

Continued on the front page F term (reference) 5D045 AB04 5K019 AA07 AC05 AC06 BA27 BA35 BA62 BA65 BB13 BB58 CA05 CB01 CC03 CD10 DA05 DB05 EA16 EA22 5K024 AA02 AA72 AA76 BB05 BB07 CC09 DD03 DD04 EE01 FF03 FF06 GG03

Claims (9)

[Claims] A voice notification processing method of a voice notification processing device (2) for notifying a message by voice using a telephone (6) in cooperation with a device (1) of an information source. A voice notification processing method comprising: performing a notification operation test of a telephone set (6) as a notification destination according to designation from an input / output device (7) during setting. 2. A voice notification processing method of a voice notification processing device (2) for notifying a message by voice using a telephone (6) in cooperation with a device (1) as an information source. After the notification, a process of stopping the subsequent voice notification is executed according to a designation from the telephone (6). 3. A voice notification processing method for notifying a message by voice using a telephone (6) in cooperation with a device (1) as an information source. A voice notification processing method, comprising: performing a notification operation test of a telephone (6); and enabling a subsequent voice notification to be stopped after notification at the time of voice message notification. 4. A voice notification processing device (2) for notifying a message by voice using a telephone (6) in cooperation with a device (1) as an information source. An audio notification processing device, comprising: a test call unit (8) for executing a notification operation test of a telephone set (6) to be notified according to designation from the device (7). 5. A voice notification processing device (2) for notifying a message by voice using a telephone (6) in cooperation with a device (1) as an information source. An audio notification processing device, comprising: a notification stop processing unit (9) for executing a subsequent audio notification stop process in accordance with the designation from (6). 6. A voice notification processing device (2) for notifying a message by voice using a telephone (6) in cooperation with a device (1) of an information source. A test call unit (8) for executing a notification operation test of the telephone set (6) as a notification destination, and a notification stop processing unit (9) for enabling a stop of the subsequent voice notification after notification at the time of voice message notification. An audio notification processing device, characterized in that: 7. A recording for storing a program for realizing a voice message notification of a voice notification processing device (2) for notifying a message by voice using a telephone (6) in cooperation with a device (1) of an information source. In the medium, when a notification destination telephone number is set, the computer reads a computer program for executing a procedure for performing a notification operation test of the notification destination telephone set (6) according to designation from the input / output device (7). Possible recording medium. 8. A record for storing a program for realizing a voice message notification of a voice notification processing device (2) for notifying a message by voice using a telephone (6) in cooperation with a device (1) as an information source. A computer-readable recording medium in which a program for executing a procedure for stopping a subsequent voice notification by a designation from a telephone (6) after a notification at the time of voice message notification is stored in a computer. 9. A recording for storing a program for realizing a voice message notification of a voice notification processing device (2) for notifying a message by voice using a telephone (6) in cooperation with the information source device (1). In the medium, when the notification destination telephone number is set in the computer, the notification operation test of the notification destination telephone (6) can be executed as specified, and the subsequent voice notification can be stopped after the notification at the time of voice message notification And a computer-readable recording medium on which a program for executing the above procedure is recorded.