IN2013MU03978A - - Google Patents

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Publication number
IN2013MU03978A
IN2013MU03978A IN3978MU2013A IN2013MU03978A IN 2013MU03978 A IN2013MU03978 A IN 2013MU03978A IN 3978MU2013 A IN3978MU2013 A IN 3978MU2013A IN 2013MU03978 A IN2013MU03978 A IN 2013MU03978A
Authority
IN
India
Prior art keywords
adaptive
module
outbound campaign
system includes
public sentiment
Prior art date
Application number
Other languages
English (en)
Inventor
Shaffer Shmuel
P Klemm Reinhard
Original Assignee
Avaya Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Avaya Inc filed Critical Avaya Inc
Publication of IN2013MU03978A publication Critical patent/IN2013MU03978A/en

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Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201—Market modelling; Market analysis; Collecting market data

Landscapes

  • Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Finance (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Game Theory and Decision Science (AREA)
  • Data Mining & Analysis (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Complex Calculations (AREA)
IN3978MU2013 2013-06-20 2013-12-19 IN2013MU03978A (enrdf_load_stackoverflow)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US13/922,528 US10713668B2 (en) 2013-06-20 2013-06-20 Method and system for adaptive outbound campaigns

Publications (1)

Publication Number Publication Date
IN2013MU03978A true IN2013MU03978A (enrdf_load_stackoverflow) 2015-08-21

Family

ID=52111652

Family Applications (1)

Application Number Title Priority Date Filing Date
IN3978MU2013 IN2013MU03978A (enrdf_load_stackoverflow) 2013-06-20 2013-12-19

Country Status (2)

Country Link
US (1) US10713668B2 (enrdf_load_stackoverflow)
IN (1) IN2013MU03978A (enrdf_load_stackoverflow)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2018118983A1 (en) * 2016-12-19 2018-06-28 Interactive Intelligence Group, Inc. System and method for managing contact center system

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6170011B1 (en) * 1998-09-11 2001-01-02 Genesys Telecommunications Laboratories, Inc. Method and apparatus for determining and initiating interaction directionality within a multimedia communication center
US6766012B1 (en) * 1999-10-20 2004-07-20 Concerto Software, Inc. System and method for allocating agent resources to a telephone call campaign based on agent productivity
US7555114B1 (en) * 2004-09-16 2009-06-30 Prairie Systems, Inc. System and method for analyzing outbound calling campaigns
US8296168B2 (en) * 2006-09-13 2012-10-23 University Of Maryland System and method for analysis of an opinion expressed in documents with regard to a particular topic
US8259915B2 (en) * 2010-07-01 2012-09-04 Marchex, Inc. System and method to analyze calls to advertised telephone numbers
US9208502B2 (en) * 2011-01-20 2015-12-08 Ipc Systems, Inc. Sentiment analysis
US20120323627A1 (en) * 2011-06-14 2012-12-20 Microsoft Corporation Real-time Monitoring of Public Sentiment

Also Published As

Publication number Publication date
US10713668B2 (en) 2020-07-14
US20140379419A1 (en) 2014-12-25

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