GB2436906B - Voice response system - Google Patents

Voice response system

Info

Publication number
GB2436906B
GB2436906B GB0622815A GB0622815A GB2436906B GB 2436906 B GB2436906 B GB 2436906B GB 0622815 A GB0622815 A GB 0622815A GB 0622815 A GB0622815 A GB 0622815A GB 2436906 B GB2436906 B GB 2436906B
Authority
GB
United Kingdom
Prior art keywords
voice response
response system
voice
response
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
GB0622815A
Other versions
GB2436906A (en
GB0622815D0 (en
Inventor
Stephen M Alexander
Chiu-Kwan Lam
Clive Tomlinson
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Orange Personal Communications Services Ltd
Original Assignee
Orange Personal Communications Services Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Orange Personal Communications Services Ltd filed Critical Orange Personal Communications Services Ltd
Priority to GB0801004A priority Critical patent/GB2442654B/en
Priority to GB0622815A priority patent/GB2436906B/en
Priority claimed from GB0425748A external-priority patent/GB2420469B/en
Publication of GB0622815D0 publication Critical patent/GB0622815D0/en
Publication of GB2436906A publication Critical patent/GB2436906A/en
Application granted granted Critical
Publication of GB2436906B publication Critical patent/GB2436906B/en
Expired - Fee Related legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/10—Metering calls from calling party, i.e. A-party charged for the communication
    • H04M15/12—Discriminative metering, charging or billing
    • H04M15/18—Discriminative metering, charging or billing according to duration of the call, or the communication
    • H04M15/20—Operator's time recording or indicating arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/58—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP based on statistics of usage or network monitoring
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/70—Administration or customization aspects; Counter-checking correct charges
    • H04M15/745—Customizing according to wishes of subscriber, e.g. friends or family
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01—Details of billing arrangements
    • H04M2215/0108—Customization according to wishes of subscriber, e.g. customer preferences, friends and family, selecting services or billing options, Personal Communication Systems [PCS]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01—Details of billing arrangements
    • H04M2215/0188—Network monitoring; statistics on usage on called/calling number

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Physics & Mathematics (AREA)
  • Probability & Statistics with Applications (AREA)
  • Telephonic Communication Services (AREA)
GB0622815A 2004-11-23 2004-11-23 Voice response system Expired - Fee Related GB2436906B (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
GB0801004A GB2442654B (en) 2004-11-23 2004-11-23 Voice response system
GB0622815A GB2436906B (en) 2004-11-23 2004-11-23 Voice response system

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GB0425748A GB2420469B (en) 2004-11-23 2004-11-23 Voice response system
GB0622815A GB2436906B (en) 2004-11-23 2004-11-23 Voice response system

Publications (3)

Publication Number Publication Date
GB0622815D0 GB0622815D0 (en) 2006-12-27
GB2436906A GB2436906A (en) 2007-10-10
GB2436906B true GB2436906B (en) 2008-06-25

Family

ID=37605360

Family Applications (1)

Application Number Title Priority Date Filing Date
GB0622815A Expired - Fee Related GB2436906B (en) 2004-11-23 2004-11-23 Voice response system

Country Status (1)

Country Link
GB (1) GB2436906B (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8126723B1 (en) 2007-12-19 2012-02-28 Convergys Cmg Utah, Inc. System and method for improving tuning using caller provided satisfaction scores

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1001591A2 (en) * 1998-11-13 2000-05-17 Siemens Information and Communication Networks Inc. Redundant database storage of selected record information for an automated interrogation device
WO2001071543A2 (en) * 2000-03-21 2001-09-27 Quack.Com Interacting with a data network using a telephonic device
US20040161078A1 (en) * 2002-04-30 2004-08-19 Sbc Technology Resources, Inc. Adaptive voice recognition menu method and system
US6788770B1 (en) * 2003-03-27 2004-09-07 Sprint Communications Company L.P. Intelligent voice response system with navigator database

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1001591A2 (en) * 1998-11-13 2000-05-17 Siemens Information and Communication Networks Inc. Redundant database storage of selected record information for an automated interrogation device
WO2001071543A2 (en) * 2000-03-21 2001-09-27 Quack.Com Interacting with a data network using a telephonic device
US20040161078A1 (en) * 2002-04-30 2004-08-19 Sbc Technology Resources, Inc. Adaptive voice recognition menu method and system
US6788770B1 (en) * 2003-03-27 2004-09-07 Sprint Communications Company L.P. Intelligent voice response system with navigator database

Also Published As

Publication number Publication date
GB2436906A (en) 2007-10-10
GB0622815D0 (en) 2006-12-27

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Legal Events

Date Code Title Description
PCNP Patent ceased through non-payment of renewal fee

Effective date: 20131123