GB2420469B - Voice response system - Google Patents

Voice response system

Info

Publication number
GB2420469B
GB2420469B GB0425748A GB0425748A GB2420469B GB 2420469 B GB2420469 B GB 2420469B GB 0425748 A GB0425748 A GB 0425748A GB 0425748 A GB0425748 A GB 0425748A GB 2420469 B GB2420469 B GB 2420469B
Authority
GB
United Kingdom
Prior art keywords
voice response
response system
voice
response
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
GB0425748A
Other versions
GB0425748D0 (en
GB2420469A (en
Inventor
Stephen M Alexander
Chiu-Kwan Lam
Clive Tomlinson
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Orange Personal Communications Services Ltd
Original Assignee
Orange Personal Communications Services Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Orange Personal Communications Services Ltd filed Critical Orange Personal Communications Services Ltd
Priority to GB0425748A priority Critical patent/GB2420469B/en
Priority to GB0622815A priority patent/GB2436906B/en
Publication of GB0425748D0 publication Critical patent/GB0425748D0/en
Priority to PCT/GB2005/004512 priority patent/WO2006056780A1/en
Priority to EP05807481A priority patent/EP1829353A1/en
Publication of GB2420469A publication Critical patent/GB2420469A/en
Application granted granted Critical
Publication of GB2420469B publication Critical patent/GB2420469B/en
Expired - Fee Related legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/10Metering calls from calling party, i.e. A-party charged for the communication
    • H04M15/12Discriminative metering, charging or billing
    • H04M15/18Discriminative metering, charging or billing according to duration of the call, or the communication
    • H04M15/20Operator's time recording or indicating arrangements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/43Billing software details
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/70Administration or customization aspects; Counter-checking correct charges
    • H04M15/745Customizing according to wishes of subscriber, e.g. friends or family
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/80Rating or billing plans; Tariff determination aspects
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/80Rating or billing plans; Tariff determination aspects
    • H04M15/8083Rating or billing plans; Tariff determination aspects involving reduced rates or discounts, e.g. time-of-day reductions or volume discounts
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/83Notification aspects
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/83Notification aspects
    • H04M15/84Types of notifications
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/90Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP using Intelligent Networks [IN] or Advanced Intelligent Networks [AIN]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01Details of billing arrangements
    • H04M2215/0108Customization according to wishes of subscriber, e.g. customer preferences, friends and family, selecting services or billing options, Personal Communication Systems [PCS]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01Details of billing arrangements
    • H04M2215/0152General billing plans, rate plans, e.g. charge rates, numbering plans, rate centers, customer accounts
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01Details of billing arrangements
    • H04M2215/016Billing using Intelligent Networks [IN] or Advanced Intelligent Networks [AIN]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01Details of billing arrangements
    • H04M2215/0168On line or real-time flexible customization or negotiation according to wishes of subscriber
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01Details of billing arrangements
    • H04M2215/0176Billing arrangements using internet
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01Details of billing arrangements
    • H04M2215/0184Details of billing arrangements involving reduced rates or discounts, e.g. time-of-day reductions, volume discounts, cell discounts, group billing, frequent calling destination(s) or user history list
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/81Notifying aspects, e.g. notifications or displays to the user
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/81Notifying aspects, e.g. notifications or displays to the user
    • H04M2215/8129Type of notification

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Information Transfer Between Computers (AREA)
  • Telephonic Communication Services (AREA)
GB0425748A 2004-11-23 2004-11-23 Voice response system Expired - Fee Related GB2420469B (en)

Priority Applications (4)

Application Number Priority Date Filing Date Title
GB0425748A GB2420469B (en) 2004-11-23 2004-11-23 Voice response system
GB0622815A GB2436906B (en) 2004-11-23 2004-11-23 Voice response system
PCT/GB2005/004512 WO2006056780A1 (en) 2004-11-23 2005-11-23 Enquiry system for checking remaining free telecommunication service usage and selection of options
EP05807481A EP1829353A1 (en) 2004-11-23 2005-11-23 Enquiry system for checking remaining free telecommunication service usage and selection of options

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB0425748A GB2420469B (en) 2004-11-23 2004-11-23 Voice response system

Publications (3)

Publication Number Publication Date
GB0425748D0 GB0425748D0 (en) 2004-12-22
GB2420469A GB2420469A (en) 2006-05-24
GB2420469B true GB2420469B (en) 2007-03-07

Family

ID=33548726

Family Applications (1)

Application Number Title Priority Date Filing Date
GB0425748A Expired - Fee Related GB2420469B (en) 2004-11-23 2004-11-23 Voice response system

Country Status (3)

Country Link
EP (1) EP1829353A1 (en)
GB (1) GB2420469B (en)
WO (1) WO2006056780A1 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2009132710A1 (en) * 2008-04-30 2009-11-05 Telefonaktiebolaget Lm Ericsson (Publ) Selection of a service within a telecommunications network

Citations (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB1394685A (en) * 1971-07-09 1975-05-21 Cit Alcatel System for charging telephone calls
EP1001591A2 (en) * 1998-11-13 2000-05-17 Siemens Information and Communication Networks Inc. Redundant database storage of selected record information for an automated interrogation device
GB2357219A (en) * 1998-09-24 2001-06-13 Ericsson Telefon Ab L M Voice mail based billing delivery system
WO2001061592A1 (en) * 2000-02-04 2001-08-23 Runonweb, Inc. A system for billing of software usage service over the internet
WO2001071543A2 (en) * 2000-03-21 2001-09-27 Quack.Com Interacting with a data network using a telephonic device
US20010027449A1 (en) * 2000-01-21 2001-10-04 Wright Carl A. Instantaneous internet charging
WO2002075479A2 (en) * 2000-10-23 2002-09-26 Xacct Technologies, Ltd. System, method and computer program product for network record synthesis
US20040161078A1 (en) * 2002-04-30 2004-08-19 Sbc Technology Resources, Inc. Adaptive voice recognition menu method and system
US6788770B1 (en) * 2003-03-27 2004-09-07 Sprint Communications Company L.P. Intelligent voice response system with navigator database

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN100489748C (en) 2000-06-14 2009-05-20 皇家菲利浦电子有限公司 Data processing system, device and method, and remote device for user interface with dynamic menu option organization
US6999748B2 (en) 2002-12-19 2006-02-14 Cingular Wireless Ii, Llc Automated device behavior management based on network charging and rating conditions

Patent Citations (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB1394685A (en) * 1971-07-09 1975-05-21 Cit Alcatel System for charging telephone calls
GB2357219A (en) * 1998-09-24 2001-06-13 Ericsson Telefon Ab L M Voice mail based billing delivery system
EP1001591A2 (en) * 1998-11-13 2000-05-17 Siemens Information and Communication Networks Inc. Redundant database storage of selected record information for an automated interrogation device
US20010027449A1 (en) * 2000-01-21 2001-10-04 Wright Carl A. Instantaneous internet charging
WO2001061592A1 (en) * 2000-02-04 2001-08-23 Runonweb, Inc. A system for billing of software usage service over the internet
WO2001071543A2 (en) * 2000-03-21 2001-09-27 Quack.Com Interacting with a data network using a telephonic device
WO2002075479A2 (en) * 2000-10-23 2002-09-26 Xacct Technologies, Ltd. System, method and computer program product for network record synthesis
US20040161078A1 (en) * 2002-04-30 2004-08-19 Sbc Technology Resources, Inc. Adaptive voice recognition menu method and system
US6788770B1 (en) * 2003-03-27 2004-09-07 Sprint Communications Company L.P. Intelligent voice response system with navigator database

Non-Patent Citations (2)

* Cited by examiner, † Cited by third party
Title
"BT.com/ At Home/ Your account" downloaded from www2.bt.com/youraccount?coexistence=true 5th July 2005. *
"Orange - your account" downloaded from www.orange.co.uk/youraccount/ 5th July 2005. *

Also Published As

Publication number Publication date
WO2006056780A1 (en) 2006-06-01
GB0425748D0 (en) 2004-12-22
GB2420469A (en) 2006-05-24
EP1829353A1 (en) 2007-09-05

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Legal Events

Date Code Title Description
PCNP Patent ceased through non-payment of renewal fee

Effective date: 20131123