GB2420469B - Voice response system - Google Patents
Voice response systemInfo
- Publication number
- GB2420469B GB2420469B GB0425748A GB0425748A GB2420469B GB 2420469 B GB2420469 B GB 2420469B GB 0425748 A GB0425748 A GB 0425748A GB 0425748 A GB0425748 A GB 0425748A GB 2420469 B GB2420469 B GB 2420469B
- Authority
- GB
- United Kingdom
- Prior art keywords
- voice response
- response system
- voice
- response
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Fee Related
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/10—Metering calls from calling party, i.e. A-party charged for the communication
- H04M15/12—Discriminative metering, charging or billing
- H04M15/18—Discriminative metering, charging or billing according to duration of the call, or the communication
- H04M15/20—Operator's time recording or indicating arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/43—Billing software details
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/70—Administration or customization aspects; Counter-checking correct charges
- H04M15/745—Customizing according to wishes of subscriber, e.g. friends or family
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/80—Rating or billing plans; Tariff determination aspects
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/80—Rating or billing plans; Tariff determination aspects
- H04M15/8083—Rating or billing plans; Tariff determination aspects involving reduced rates or discounts, e.g. time-of-day reductions or volume discounts
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/83—Notification aspects
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/83—Notification aspects
- H04M15/84—Types of notifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/90—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP using Intelligent Networks [IN] or Advanced Intelligent Networks [AIN]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
- H04M2215/01—Details of billing arrangements
- H04M2215/0108—Customization according to wishes of subscriber, e.g. customer preferences, friends and family, selecting services or billing options, Personal Communication Systems [PCS]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
- H04M2215/01—Details of billing arrangements
- H04M2215/0152—General billing plans, rate plans, e.g. charge rates, numbering plans, rate centers, customer accounts
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
- H04M2215/01—Details of billing arrangements
- H04M2215/016—Billing using Intelligent Networks [IN] or Advanced Intelligent Networks [AIN]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
- H04M2215/01—Details of billing arrangements
- H04M2215/0168—On line or real-time flexible customization or negotiation according to wishes of subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
- H04M2215/01—Details of billing arrangements
- H04M2215/0176—Billing arrangements using internet
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
- H04M2215/01—Details of billing arrangements
- H04M2215/0184—Details of billing arrangements involving reduced rates or discounts, e.g. time-of-day reductions, volume discounts, cell discounts, group billing, frequent calling destination(s) or user history list
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
- H04M2215/81—Notifying aspects, e.g. notifications or displays to the user
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
- H04M2215/81—Notifying aspects, e.g. notifications or displays to the user
- H04M2215/8129—Type of notification
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Information Transfer Between Computers (AREA)
- Telephonic Communication Services (AREA)
Priority Applications (4)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
GB0425748A GB2420469B (en) | 2004-11-23 | 2004-11-23 | Voice response system |
GB0622815A GB2436906B (en) | 2004-11-23 | 2004-11-23 | Voice response system |
PCT/GB2005/004512 WO2006056780A1 (en) | 2004-11-23 | 2005-11-23 | Enquiry system for checking remaining free telecommunication service usage and selection of options |
EP05807481A EP1829353A1 (en) | 2004-11-23 | 2005-11-23 | Enquiry system for checking remaining free telecommunication service usage and selection of options |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
GB0425748A GB2420469B (en) | 2004-11-23 | 2004-11-23 | Voice response system |
Publications (3)
Publication Number | Publication Date |
---|---|
GB0425748D0 GB0425748D0 (en) | 2004-12-22 |
GB2420469A GB2420469A (en) | 2006-05-24 |
GB2420469B true GB2420469B (en) | 2007-03-07 |
Family
ID=33548726
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
GB0425748A Expired - Fee Related GB2420469B (en) | 2004-11-23 | 2004-11-23 | Voice response system |
Country Status (3)
Country | Link |
---|---|
EP (1) | EP1829353A1 (en) |
GB (1) | GB2420469B (en) |
WO (1) | WO2006056780A1 (en) |
Families Citing this family (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
WO2009132710A1 (en) * | 2008-04-30 | 2009-11-05 | Telefonaktiebolaget Lm Ericsson (Publ) | Selection of a service within a telecommunications network |
Citations (9)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
GB1394685A (en) * | 1971-07-09 | 1975-05-21 | Cit Alcatel | System for charging telephone calls |
EP1001591A2 (en) * | 1998-11-13 | 2000-05-17 | Siemens Information and Communication Networks Inc. | Redundant database storage of selected record information for an automated interrogation device |
GB2357219A (en) * | 1998-09-24 | 2001-06-13 | Ericsson Telefon Ab L M | Voice mail based billing delivery system |
WO2001061592A1 (en) * | 2000-02-04 | 2001-08-23 | Runonweb, Inc. | A system for billing of software usage service over the internet |
WO2001071543A2 (en) * | 2000-03-21 | 2001-09-27 | Quack.Com | Interacting with a data network using a telephonic device |
US20010027449A1 (en) * | 2000-01-21 | 2001-10-04 | Wright Carl A. | Instantaneous internet charging |
WO2002075479A2 (en) * | 2000-10-23 | 2002-09-26 | Xacct Technologies, Ltd. | System, method and computer program product for network record synthesis |
US20040161078A1 (en) * | 2002-04-30 | 2004-08-19 | Sbc Technology Resources, Inc. | Adaptive voice recognition menu method and system |
US6788770B1 (en) * | 2003-03-27 | 2004-09-07 | Sprint Communications Company L.P. | Intelligent voice response system with navigator database |
Family Cites Families (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN100489748C (en) | 2000-06-14 | 2009-05-20 | 皇家菲利浦电子有限公司 | Data processing system, device and method, and remote device for user interface with dynamic menu option organization |
US6999748B2 (en) | 2002-12-19 | 2006-02-14 | Cingular Wireless Ii, Llc | Automated device behavior management based on network charging and rating conditions |
-
2004
- 2004-11-23 GB GB0425748A patent/GB2420469B/en not_active Expired - Fee Related
-
2005
- 2005-11-23 EP EP05807481A patent/EP1829353A1/en not_active Withdrawn
- 2005-11-23 WO PCT/GB2005/004512 patent/WO2006056780A1/en active Application Filing
Patent Citations (9)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
GB1394685A (en) * | 1971-07-09 | 1975-05-21 | Cit Alcatel | System for charging telephone calls |
GB2357219A (en) * | 1998-09-24 | 2001-06-13 | Ericsson Telefon Ab L M | Voice mail based billing delivery system |
EP1001591A2 (en) * | 1998-11-13 | 2000-05-17 | Siemens Information and Communication Networks Inc. | Redundant database storage of selected record information for an automated interrogation device |
US20010027449A1 (en) * | 2000-01-21 | 2001-10-04 | Wright Carl A. | Instantaneous internet charging |
WO2001061592A1 (en) * | 2000-02-04 | 2001-08-23 | Runonweb, Inc. | A system for billing of software usage service over the internet |
WO2001071543A2 (en) * | 2000-03-21 | 2001-09-27 | Quack.Com | Interacting with a data network using a telephonic device |
WO2002075479A2 (en) * | 2000-10-23 | 2002-09-26 | Xacct Technologies, Ltd. | System, method and computer program product for network record synthesis |
US20040161078A1 (en) * | 2002-04-30 | 2004-08-19 | Sbc Technology Resources, Inc. | Adaptive voice recognition menu method and system |
US6788770B1 (en) * | 2003-03-27 | 2004-09-07 | Sprint Communications Company L.P. | Intelligent voice response system with navigator database |
Non-Patent Citations (2)
Title |
---|
"BT.com/ At Home/ Your account" downloaded from www2.bt.com/youraccount?coexistence=true 5th July 2005. * |
"Orange - your account" downloaded from www.orange.co.uk/youraccount/ 5th July 2005. * |
Also Published As
Publication number | Publication date |
---|---|
WO2006056780A1 (en) | 2006-06-01 |
GB0425748D0 (en) | 2004-12-22 |
GB2420469A (en) | 2006-05-24 |
EP1829353A1 (en) | 2007-09-05 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
PCNP | Patent ceased through non-payment of renewal fee |
Effective date: 20131123 |