GB2399256B - Distributed communications routing using co-operating automatic call distributors - Google Patents

Distributed communications routing using co-operating automatic call distributors

Info

Publication number
GB2399256B
GB2399256B GB0323371A GB0323371A GB2399256B GB 2399256 B GB2399256 B GB 2399256B GB 0323371 A GB0323371 A GB 0323371A GB 0323371 A GB0323371 A GB 0323371A GB 2399256 B GB2399256 B GB 2399256B
Authority
GB
United Kingdom
Prior art keywords
automatic call
distributed communications
communications routing
operating automatic
call distributors
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
GB0323371A
Other versions
GB0323371D0 (en
GB2399256A (en
Inventor
Kit Ruparel
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
MESSAGE PAD Ltd
Original Assignee
MESSAGE PAD Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by MESSAGE PAD Ltd filed Critical MESSAGE PAD Ltd
Priority to GB0323371A priority Critical patent/GB2399256B/en
Publication of GB0323371D0 publication Critical patent/GB0323371D0/en
Publication of GB2399256A publication Critical patent/GB2399256A/en
Application granted granted Critical
Publication of GB2399256B publication Critical patent/GB2399256B/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5237—Interconnection arrangements between ACD systems

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
GB0323371A 2003-10-07 2003-10-07 Distributed communications routing using co-operating automatic call distributors Expired - Fee Related GB2399256B (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
GB0323371A GB2399256B (en) 2003-10-07 2003-10-07 Distributed communications routing using co-operating automatic call distributors

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB0323371A GB2399256B (en) 2003-10-07 2003-10-07 Distributed communications routing using co-operating automatic call distributors

Publications (3)

Publication Number Publication Date
GB0323371D0 GB0323371D0 (en) 2003-11-05
GB2399256A GB2399256A (en) 2004-09-08
GB2399256B true GB2399256B (en) 2005-02-23

Family

ID=29415603

Family Applications (1)

Application Number Title Priority Date Filing Date
GB0323371A Expired - Fee Related GB2399256B (en) 2003-10-07 2003-10-07 Distributed communications routing using co-operating automatic call distributors

Country Status (1)

Country Link
GB (1) GB2399256B (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8881026B2 (en) 2005-07-12 2014-11-04 International Business Machines Corporation Human-to-human collaborative session request queue processing

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4737983A (en) * 1985-10-02 1988-04-12 American Telephone And Telegraph Company Communications, Inc. Automatic call distributor telephone service
US5299259A (en) * 1991-09-27 1994-03-29 At&T Bell Laboratories Distributing calls over serving centers of a large customer
US5844982A (en) * 1995-09-27 1998-12-01 Siemens Aktiengesellschaft Method for determining free agent communication terminal apparatus in communication networks with an automatic call distribution
EP1032188A1 (en) * 1999-02-02 2000-08-30 Lucent Technologies Inc. Rules-based queuing of calls to call-handling resources
EP1035717A2 (en) * 1999-03-11 2000-09-13 Lucent Technologies Inc. Method of routing calls in an automatic call distribution network

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4737983A (en) * 1985-10-02 1988-04-12 American Telephone And Telegraph Company Communications, Inc. Automatic call distributor telephone service
US5299259A (en) * 1991-09-27 1994-03-29 At&T Bell Laboratories Distributing calls over serving centers of a large customer
US5844982A (en) * 1995-09-27 1998-12-01 Siemens Aktiengesellschaft Method for determining free agent communication terminal apparatus in communication networks with an automatic call distribution
EP1032188A1 (en) * 1999-02-02 2000-08-30 Lucent Technologies Inc. Rules-based queuing of calls to call-handling resources
EP1035717A2 (en) * 1999-03-11 2000-09-13 Lucent Technologies Inc. Method of routing calls in an automatic call distribution network

Also Published As

Publication number Publication date
GB0323371D0 (en) 2003-11-05
GB2399256A (en) 2004-09-08

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Legal Events

Date Code Title Description
PCNP Patent ceased through non-payment of renewal fee

Effective date: 20141007