GB2410148B - Call routing - Google Patents

Call routing

Info

Publication number
GB2410148B
GB2410148B GB0401098A GB0401098A GB2410148B GB 2410148 B GB2410148 B GB 2410148B GB 0401098 A GB0401098 A GB 0401098A GB 0401098 A GB0401098 A GB 0401098A GB 2410148 B GB2410148 B GB 2410148B
Authority
GB
United Kingdom
Prior art keywords
call routing
routing
call
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
GB0401098A
Other versions
GB2410148A (en
GB0401098D0 (en
Inventor
Martin Rex Dorricott
Zac Mace
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Exony Ltd
Original Assignee
Exony Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Exony Ltd filed Critical Exony Ltd
Priority to GB0401098A priority Critical patent/GB2410148B/en
Publication of GB0401098D0 publication Critical patent/GB0401098D0/en
Publication of GB2410148A publication Critical patent/GB2410148A/en
Application granted granted Critical
Publication of GB2410148B publication Critical patent/GB2410148B/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2066—Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/55—Aspects of automatic or semi-automatic exchanges related to network data storage and management
    • H04M2203/551—Call history
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/24—Detection or indication of type terminal or call, (e.g. fax, broadband)
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms
    • H04M3/5235—Dependent on call type or called number [DNIS]
GB0401098A 2004-01-19 2004-01-19 Call routing Expired - Fee Related GB2410148B (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
GB0401098A GB2410148B (en) 2004-01-19 2004-01-19 Call routing

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB0401098A GB2410148B (en) 2004-01-19 2004-01-19 Call routing

Publications (3)

Publication Number Publication Date
GB0401098D0 GB0401098D0 (en) 2004-02-18
GB2410148A GB2410148A (en) 2005-07-20
GB2410148B true GB2410148B (en) 2006-07-12

Family

ID=31726392

Family Applications (1)

Application Number Title Priority Date Filing Date
GB0401098A Expired - Fee Related GB2410148B (en) 2004-01-19 2004-01-19 Call routing

Country Status (1)

Country Link
GB (1) GB2410148B (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8920343B2 (en) 2006-03-23 2014-12-30 Michael Edward Sabatino Apparatus for acquiring and processing of physiological auditory signals

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5291550A (en) * 1990-12-26 1994-03-01 At&T Bell Laboratories Dynamic network call distributor
EP0772335A2 (en) * 1995-11-03 1997-05-07 Lucent Technologies Inc. Arrangement for queuing a call to the best split
EP0949793A1 (en) * 1998-04-09 1999-10-13 Lucent Technologies Inc. Optimizing call-center performance by using predictive data to distribute agents among calls
US20020131399A1 (en) * 1998-02-17 2002-09-19 Laurent Philonenko Queue prioritization based on competitive user input
WO2002089455A1 (en) * 2001-05-02 2002-11-07 Bbnt Solutions Llc System and method for maximum benefit routing

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5291550A (en) * 1990-12-26 1994-03-01 At&T Bell Laboratories Dynamic network call distributor
EP0772335A2 (en) * 1995-11-03 1997-05-07 Lucent Technologies Inc. Arrangement for queuing a call to the best split
US20020131399A1 (en) * 1998-02-17 2002-09-19 Laurent Philonenko Queue prioritization based on competitive user input
EP0949793A1 (en) * 1998-04-09 1999-10-13 Lucent Technologies Inc. Optimizing call-center performance by using predictive data to distribute agents among calls
WO2002089455A1 (en) * 2001-05-02 2002-11-07 Bbnt Solutions Llc System and method for maximum benefit routing

Also Published As

Publication number Publication date
GB2410148A (en) 2005-07-20
GB0401098D0 (en) 2004-02-18

Similar Documents

Publication Publication Date Title
EP1782231A4 (en) Distributed reuest routing
EP1894372A4 (en) Inter-domain call routing
GB0508267D0 (en) Familiar routing
GB0412494D0 (en) Adaptive routing
TWI373272B (en) Loudspeakers
PL1756966T3 (en) Telecommunication system
GB0400323D0 (en) Loudspeakers
GB2421657B (en) IP telephone system
EP1721445A4 (en) Call management
ZAA200500583S (en) Handset
AU300122S (en) Telephone
EP1797684A4 (en) Service routing
GB2416267B (en) Telephone system
GB2401992B (en) Call points
GB0411564D0 (en) Loudspeakers
GB0408464D0 (en) Loudspeakers
GB0402654D0 (en) Telecommunications
ZAA200500299S (en) Handset
GB2424764B (en) Call points
GB0509834D0 (en) Call point
GB2410148B (en) Call routing
GB2415830B (en) Call point
ZAA200500655S (en) Handset
AU301357S (en) Telephone
AU301358S (en) Telephone

Legal Events

Date Code Title Description
732E Amendments to the register in respect of changes of name or changes affecting rights (sect. 32/1977)
PCNP Patent ceased through non-payment of renewal fee

Effective date: 20170119