GB2357680B - Monitoring operation of services provided over a network - Google Patents

Monitoring operation of services provided over a network

Info

Publication number
GB2357680B
GB2357680B GB0109291A GB0109291A GB2357680B GB 2357680 B GB2357680 B GB 2357680B GB 0109291 A GB0109291 A GB 0109291A GB 0109291 A GB0109291 A GB 0109291A GB 2357680 B GB2357680 B GB 2357680B
Authority
GB
United Kingdom
Prior art keywords
network
provided over
services provided
monitoring operation
monitoring
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
GB0109291A
Other versions
GB0109291D0 (en
GB2357680A (en
Inventor
Jeremy Andrew Charles Barker
Malcolm John Duckett
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Speed-Trapcom Ltd
Speed Trap com Ltd
Original Assignee
Speed Trap com Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Speed Trap com Ltd filed Critical Speed Trap com Ltd
Priority to GB0006128A priority Critical patent/GB2356783B/en
Priority to GB0109291A priority patent/GB2357680B/en
Publication of GB0109291D0 publication Critical patent/GB0109291D0/en
Publication of GB2357680A publication Critical patent/GB2357680A/en
Application granted granted Critical
Publication of GB2357680B publication Critical patent/GB2357680B/en
Application status is Active legal-status Critical
Anticipated expiration legal-status Critical

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/50Network service management, i.e. ensuring proper service fulfillment according to an agreement or contract between two parties, e.g. between an IT-provider and a customer
    • H04L41/508Network service management, i.e. ensuring proper service fulfillment according to an agreement or contract between two parties, e.g. between an IT-provider and a customer based on type of value added network service under agreement
    • H04L41/509Network service management, i.e. ensuring proper service fulfillment according to an agreement or contract between two parties, e.g. between an IT-provider and a customer based on type of value added network service under agreement wherein the managed service relates to media content delivery, e.g. audio / video / TV
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00Error detection; Error correction; Monitoring
    • G06F11/30Monitoring
    • G06F11/34Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3466Performance evaluation by tracing or monitoring
    • G06F11/3495Performance evaluation by tracing or monitoring for systems
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90Details of database functions independent of the retrieved data types
    • G06F16/95Retrieval from the web
    • G06F16/954Navigation, e.g. using categorised browsing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/08Configuration management of network or network elements
    • H04L41/0803Configuration setting of network or network elements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/22Arrangements for maintenance or administration or management of packet switching networks using GUI [Graphical User Interface]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/50Network service management, i.e. ensuring proper service fulfillment according to an agreement or contract between two parties, e.g. between an IT-provider and a customer
    • H04L41/5003Managing service level agreement [SLA] or interaction between SLA and quality of service [QoS]
    • H04L41/5009Determining service level performance, e.g. measuring SLA quality parameters, determining contract or guarantee violations, response time or mean time between failure [MTBF]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00Arrangements for monitoring or testing packet switching networks
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00Arrangements for monitoring or testing packet switching networks
    • H04L43/50Testing arrangements
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F2201/00Indexing scheme relating to error detection, to error correction, and to monitoring
    • G06F2201/875Monitoring of systems including the internet
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00Arrangements for monitoring or testing packet switching networks
    • H04L43/04Processing of captured monitoring data
    • H04L43/045Processing of captured monitoring data for graphical visualization of monitoring data
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00Arrangements for monitoring or testing packet switching networks
    • H04L43/06Report generation
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00Arrangements for monitoring or testing packet switching networks
    • H04L43/10Arrangements for monitoring or testing packet switching networks using active monitoring, e.g. heartbeat protocols, polling, ping, trace-route
    • H04L43/106Arrangements for monitoring or testing packet switching networks using active monitoring, e.g. heartbeat protocols, polling, ping, trace-route by adding timestamps to packets
GB0109291A 2000-03-14 2000-03-14 Monitoring operation of services provided over a network Active GB2357680B (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
GB0006128A GB2356783B (en) 2000-03-14 2000-03-14 Monitoring Operation of Services provided over a Network
GB0109291A GB2357680B (en) 2000-03-14 2000-03-14 Monitoring operation of services provided over a network

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB0109291A GB2357680B (en) 2000-03-14 2000-03-14 Monitoring operation of services provided over a network

Publications (3)

Publication Number Publication Date
GB0109291D0 GB0109291D0 (en) 2001-05-30
GB2357680A GB2357680A (en) 2001-06-27
GB2357680B true GB2357680B (en) 2002-02-13

Family

ID=9887596

Family Applications (3)

Application Number Title Priority Date Filing Date
GB0109290A Active GB2357679B (en) 2000-03-14 2000-03-14 Monitoring user interactions with services provided over a network
GB0109291A Active GB2357680B (en) 2000-03-14 2000-03-14 Monitoring operation of services provided over a network
GB0006128A Active GB2356783B (en) 2000-03-14 2000-03-14 Monitoring Operation of Services provided over a Network

Family Applications Before (1)

Application Number Title Priority Date Filing Date
GB0109290A Active GB2357679B (en) 2000-03-14 2000-03-14 Monitoring user interactions with services provided over a network

Family Applications After (1)

Application Number Title Priority Date Filing Date
GB0006128A Active GB2356783B (en) 2000-03-14 2000-03-14 Monitoring Operation of Services provided over a Network

Country Status (1)

Country Link
GB (3) GB2357679B (en)

Cited By (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8335848B2 (en) 2006-06-30 2012-12-18 Tealeaf Technology, Inc. Method and apparatus for monitoring and synchronizing user interface events with network data
US8533532B2 (en) 2010-06-23 2013-09-10 International Business Machines Corporation System identifying and inferring web session events
US8583772B2 (en) 2008-08-14 2013-11-12 International Business Machines Corporation Dynamically configurable session agent
US8868533B2 (en) 2006-06-30 2014-10-21 International Business Machines Corporation Method and apparatus for intelligent capture of document object model events
US8914736B2 (en) 2010-03-30 2014-12-16 International Business Machines Corporation On-page manipulation and real-time replacement of content
US8930818B2 (en) 2009-03-31 2015-01-06 International Business Machines Corporation Visualization of website analytics
US8949406B2 (en) 2008-08-14 2015-02-03 International Business Machines Corporation Method and system for communication between a client system and a server system
US8990714B2 (en) 2007-08-31 2015-03-24 International Business Machines Corporation Replaying captured network interactions
US9535720B2 (en) 2012-11-13 2017-01-03 International Business Machines Corporation System for capturing and replaying screen gestures
US9536108B2 (en) 2012-10-23 2017-01-03 International Business Machines Corporation Method and apparatus for generating privacy profiles

Families Citing this family (13)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2367464A (en) * 2000-07-19 2002-04-03 Hewlett Packard Co Web traffic analysis
US7366685B2 (en) 2001-05-25 2008-04-29 International Business Machines Corporation Method and apparatus upgrade assistance using critical historical product information
US7596617B2 (en) * 2001-06-27 2009-09-29 International Business Machines Corporation Apparatus, method, and business method for enabling customer access to computer system execution data in exchange for sharing the execution data
US20030212767A1 (en) * 2002-05-07 2003-11-13 Siew-Hong Yang-Huffman Dynamic network configuration system and method
US7519704B2 (en) * 2003-04-28 2009-04-14 International Business Machines Corporation Filtering non-invasive data collection
US7373524B2 (en) 2004-02-24 2008-05-13 Covelight Systems, Inc. Methods, systems and computer program products for monitoring user behavior for a server application
US20060036565A1 (en) * 2004-08-10 2006-02-16 Carl Bruecken Passive monitoring of user interaction with a browser application
GB2427043A (en) * 2005-05-26 2006-12-13 Moneyexpert Ltd Online system offering aggregate product and services data with corresponding propensity analysis
GB2432685A (en) * 2005-10-26 2007-05-30 Agilent Technologies Inc Method of detecting an unsatisfactory quality of service
GB0801516D0 (en) * 2008-01-28 2008-03-05 Camber Associates Ltd Data capture system and method
US9934320B2 (en) 2009-03-31 2018-04-03 International Business Machines Corporation Method and apparatus for using proxy objects on webpage overlays to provide alternative webpage actions
US9635094B2 (en) 2012-10-15 2017-04-25 International Business Machines Corporation Capturing and replaying application sessions using resource files
JP2015015640A (en) * 2013-07-05 2015-01-22 株式会社日立製作所 Communication system, protocol processing computer, and communication method

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1999013423A1 (en) * 1997-09-11 1999-03-18 Narrative Communications Corporation Tracking user micro-interactions with web page advertising
EP0908824A2 (en) * 1997-10-06 1999-04-14 Ncr International Inc. Managing page activity of web terminals
EP1026608A2 (en) * 1999-01-28 2000-08-09 Lucent Technologies Inc. Method and apparatus for logging web user activity using client-side support
EP1045547A2 (en) * 1999-03-09 2000-10-18 Netzero, Inc. Monitoring of individual internet usage

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6085243A (en) * 1996-12-13 2000-07-04 3Com Corporation Distributed remote management (dRMON) for networks
US5796952A (en) * 1997-03-21 1998-08-18 Dot Com Development, Inc. Method and apparatus for tracking client interaction with a network resource and creating client profiles and resource database
EP0952522B1 (en) * 1998-04-22 2011-08-24 Nippon Telegraph And Telephone Corporation Method and device for acquiring usage data of an application
AU3624200A (en) * 1999-03-16 2000-10-04 Webcriteria, Inc. Determining objective effectiveness of a web site by mathematical modeling of scenes

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1999013423A1 (en) * 1997-09-11 1999-03-18 Narrative Communications Corporation Tracking user micro-interactions with web page advertising
EP0908824A2 (en) * 1997-10-06 1999-04-14 Ncr International Inc. Managing page activity of web terminals
EP1026608A2 (en) * 1999-01-28 2000-08-09 Lucent Technologies Inc. Method and apparatus for logging web user activity using client-side support
EP1045547A2 (en) * 1999-03-09 2000-10-18 Netzero, Inc. Monitoring of individual internet usage

Cited By (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8335848B2 (en) 2006-06-30 2012-12-18 Tealeaf Technology, Inc. Method and apparatus for monitoring and synchronizing user interface events with network data
US8868533B2 (en) 2006-06-30 2014-10-21 International Business Machines Corporation Method and apparatus for intelligent capture of document object model events
US8990714B2 (en) 2007-08-31 2015-03-24 International Business Machines Corporation Replaying captured network interactions
US8949406B2 (en) 2008-08-14 2015-02-03 International Business Machines Corporation Method and system for communication between a client system and a server system
US8898275B2 (en) 2008-08-14 2014-11-25 International Business Machines Corporation Dynamically configurable session agent
US8583772B2 (en) 2008-08-14 2013-11-12 International Business Machines Corporation Dynamically configurable session agent
US8930818B2 (en) 2009-03-31 2015-01-06 International Business Machines Corporation Visualization of website analytics
US8914736B2 (en) 2010-03-30 2014-12-16 International Business Machines Corporation On-page manipulation and real-time replacement of content
US8533532B2 (en) 2010-06-23 2013-09-10 International Business Machines Corporation System identifying and inferring web session events
US9536108B2 (en) 2012-10-23 2017-01-03 International Business Machines Corporation Method and apparatus for generating privacy profiles
US9535720B2 (en) 2012-11-13 2017-01-03 International Business Machines Corporation System for capturing and replaying screen gestures

Also Published As

Publication number Publication date
GB2357679B (en) 2002-02-13
GB0109290D0 (en) 2001-05-30
GB2357680A (en) 2001-06-27
GB2356783A (en) 2001-05-30
GB2357679A (en) 2001-06-27
GB2356783B (en) 2001-12-05
GB0109291D0 (en) 2001-05-30
GB0006128D0 (en) 2000-05-03

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