GB2357679B - Monitoring user interactions with services provided over a network - Google Patents

Monitoring user interactions with services provided over a network

Info

Publication number
GB2357679B
GB2357679B GB0109290A GB0109290A GB2357679B GB 2357679 B GB2357679 B GB 2357679B GB 0109290 A GB0109290 A GB 0109290A GB 0109290 A GB0109290 A GB 0109290A GB 2357679 B GB2357679 B GB 2357679B
Authority
GB
United Kingdom
Prior art keywords
network
provided over
services provided
user interactions
monitoring user
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
GB0109290A
Other versions
GB2357679A (en
GB0109290D0 (en
Inventor
Malcolm John Duckett
Jeremy Andrew Charles Barker
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Speed Trap com Ltd
Original Assignee
Speed Trap com Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Speed Trap com Ltd filed Critical Speed Trap com Ltd
Priority to GB0109290A priority Critical patent/GB2357679B/en
Publication of GB0109290D0 publication Critical patent/GB0109290D0/en
Publication of GB2357679A publication Critical patent/GB2357679A/en
Application granted granted Critical
Publication of GB2357679B publication Critical patent/GB2357679B/en
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/508—Network service management, e.g. ensuring proper service fulfilment according to agreements based on type of value added network service under agreement
    • H04L41/509—Network service management, e.g. ensuring proper service fulfilment according to agreements based on type of value added network service under agreement wherein the managed service relates to media content delivery, e.g. audio, video or TV
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3466—Performance evaluation by tracing or monitoring
    • G06F11/3495—Performance evaluation by tracing or monitoring for systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/954—Navigation, e.g. using categorised browsing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/08—Configuration management of networks or network elements
    • H04L41/0803—Configuration setting
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/22—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks comprising specially adapted graphical user interfaces [GUI]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5003—Managing SLA; Interaction between SLA and QoS
    • H04L41/5009—Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/50—Testing arrangements
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F2201/00—Indexing scheme relating to error detection, to error correction, and to monitoring
    • G06F2201/875—Monitoring of systems including the internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/04—Processing captured monitoring data, e.g. for logfile generation
    • H04L43/045—Processing captured monitoring data, e.g. for logfile generation for graphical visualisation of monitoring data
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/06—Generation of reports
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/10—Active monitoring, e.g. heartbeat, ping or trace-route
    • H04L43/106—Active monitoring, e.g. heartbeat, ping or trace-route using time related information in packets, e.g. by adding timestamps

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Databases & Information Systems (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Quality & Reliability (AREA)
  • Computer Hardware Design (AREA)
  • Data Mining & Analysis (AREA)
  • Remote Sensing (AREA)
  • Radar, Positioning & Navigation (AREA)
  • Multimedia (AREA)
  • Human Computer Interaction (AREA)
  • Information Transfer Between Computers (AREA)
  • Debugging And Monitoring (AREA)
GB0109290A 2000-03-14 2000-03-14 Monitoring user interactions with services provided over a network Expired - Lifetime GB2357679B (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
GB0109290A GB2357679B (en) 2000-03-14 2000-03-14 Monitoring user interactions with services provided over a network

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GB0006128A GB2356783B (en) 2000-03-14 2000-03-14 Monitoring Operation of Services provided over a Network
GB0109290A GB2357679B (en) 2000-03-14 2000-03-14 Monitoring user interactions with services provided over a network

Publications (3)

Publication Number Publication Date
GB0109290D0 GB0109290D0 (en) 2001-05-30
GB2357679A GB2357679A (en) 2001-06-27
GB2357679B true GB2357679B (en) 2002-02-13

Family

ID=9887596

Family Applications (3)

Application Number Title Priority Date Filing Date
GB0006128A Expired - Lifetime GB2356783B (en) 2000-03-14 2000-03-14 Monitoring Operation of Services provided over a Network
GB0109291A Expired - Lifetime GB2357680B (en) 2000-03-14 2000-03-14 Monitoring operation of services provided over a network
GB0109290A Expired - Lifetime GB2357679B (en) 2000-03-14 2000-03-14 Monitoring user interactions with services provided over a network

Family Applications Before (2)

Application Number Title Priority Date Filing Date
GB0006128A Expired - Lifetime GB2356783B (en) 2000-03-14 2000-03-14 Monitoring Operation of Services provided over a Network
GB0109291A Expired - Lifetime GB2357680B (en) 2000-03-14 2000-03-14 Monitoring operation of services provided over a network

Country Status (1)

Country Link
GB (3) GB2356783B (en)

Families Citing this family (25)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2367464A (en) * 2000-07-19 2002-04-03 Hewlett Packard Co Web traffic analysis
US7366685B2 (en) 2001-05-25 2008-04-29 International Business Machines Corporation Method and apparatus upgrade assistance using critical historical product information
US7596617B2 (en) * 2001-06-27 2009-09-29 International Business Machines Corporation Apparatus, method, and business method for enabling customer access to computer system execution data in exchange for sharing the execution data
US20030212767A1 (en) * 2002-05-07 2003-11-13 Siew-Hong Yang-Huffman Dynamic network configuration system and method
US7519704B2 (en) * 2003-04-28 2009-04-14 International Business Machines Corporation Filtering non-invasive data collection
US7373524B2 (en) 2004-02-24 2008-05-13 Covelight Systems, Inc. Methods, systems and computer program products for monitoring user behavior for a server application
US20060036565A1 (en) * 2004-08-10 2006-02-16 Carl Bruecken Passive monitoring of user interaction with a browser application
GB2427043A (en) * 2005-05-26 2006-12-13 Moneyexpert Ltd Online system offering aggregate product and services data with corresponding propensity analysis
GB2432685A (en) * 2005-10-26 2007-05-30 Agilent Technologies Inc Method of detecting an unsatisfactory quality of service
US8949406B2 (en) 2008-08-14 2015-02-03 International Business Machines Corporation Method and system for communication between a client system and a server system
US8127000B2 (en) * 2006-06-30 2012-02-28 Tealeaf Technology, Inc. Method and apparatus for monitoring and synchronizing user interface events with network data
US8868533B2 (en) 2006-06-30 2014-10-21 International Business Machines Corporation Method and apparatus for intelligent capture of document object model events
US8583772B2 (en) 2008-08-14 2013-11-12 International Business Machines Corporation Dynamically configurable session agent
US8042055B2 (en) 2007-08-31 2011-10-18 Tealeaf Technology, Inc. Replaying captured network interactions
GB0801516D0 (en) * 2008-01-28 2008-03-05 Camber Associates Ltd Data capture system and method
US8930818B2 (en) 2009-03-31 2015-01-06 International Business Machines Corporation Visualization of website analytics
US9934320B2 (en) 2009-03-31 2018-04-03 International Business Machines Corporation Method and apparatus for using proxy objects on webpage overlays to provide alternative webpage actions
US8533532B2 (en) 2010-06-23 2013-09-10 International Business Machines Corporation System identifying and inferring web session events
GB2503595A (en) 2011-02-22 2014-01-01 Ibm On-page manipulation and real-time replacement of content
US9635094B2 (en) 2012-10-15 2017-04-25 International Business Machines Corporation Capturing and replaying application sessions using resource files
US9536108B2 (en) 2012-10-23 2017-01-03 International Business Machines Corporation Method and apparatus for generating privacy profiles
US9535720B2 (en) 2012-11-13 2017-01-03 International Business Machines Corporation System for capturing and replaying screen gestures
US10474735B2 (en) 2012-11-19 2019-11-12 Acoustic, L.P. Dynamic zooming of content with overlays
JP2015015640A (en) * 2013-07-05 2015-01-22 株式会社日立製作所 Communication system, protocol processing computer, and communication method
WO2022195240A1 (en) 2021-03-17 2022-09-22 D4T4 Solutions Plc Monitoring user interaction with client devices

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1998043380A2 (en) * 1997-03-21 1998-10-01 The Thinking Media Corporation Method and apparatus for tracking client interaction with a network resource and creating client profiles and resource database
WO1999013423A1 (en) * 1997-09-11 1999-03-18 Narrative Communications Corporation Tracking user micro-interactions with web page advertising
EP1026608A2 (en) * 1999-01-28 2000-08-09 Lucent Technologies Inc. Method and apparatus for logging web user activity using client-side support
WO2000055715A1 (en) * 1999-03-16 2000-09-21 Webcriteria, Inc. Modeling interlinked scenes of a computer network site
EP1045547A2 (en) * 1999-03-09 2000-10-18 Netzero, Inc. Monitoring of individual internet usage

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6085243A (en) * 1996-12-13 2000-07-04 3Com Corporation Distributed remote management (dRMON) for networks
EP0908824A3 (en) * 1997-10-06 2002-01-02 Ncr International Inc. Managing page activity of web terminals
EP0952522B1 (en) * 1998-04-22 2011-08-24 Nippon Telegraph And Telephone Corporation Method and device for acquiring usage data of an application

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1998043380A2 (en) * 1997-03-21 1998-10-01 The Thinking Media Corporation Method and apparatus for tracking client interaction with a network resource and creating client profiles and resource database
WO1999013423A1 (en) * 1997-09-11 1999-03-18 Narrative Communications Corporation Tracking user micro-interactions with web page advertising
EP1026608A2 (en) * 1999-01-28 2000-08-09 Lucent Technologies Inc. Method and apparatus for logging web user activity using client-side support
EP1045547A2 (en) * 1999-03-09 2000-10-18 Netzero, Inc. Monitoring of individual internet usage
WO2000055715A1 (en) * 1999-03-16 2000-09-21 Webcriteria, Inc. Modeling interlinked scenes of a computer network site

Also Published As

Publication number Publication date
GB2357679A (en) 2001-06-27
GB2357680A (en) 2001-06-27
GB2356783A (en) 2001-05-30
GB0006128D0 (en) 2000-05-03
GB2357680B (en) 2002-02-13
GB0109290D0 (en) 2001-05-30
GB0109291D0 (en) 2001-05-30
GB2356783B (en) 2001-12-05

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Legal Events

Date Code Title Description
732E Amendments to the register in respect of changes of name or changes affecting rights (sect. 32/1977)

Free format text: REGISTERED BETWEEN 20180308 AND 20180314

PE20 Patent expired after termination of 20 years

Expiry date: 20200313