GB201401896D0 - Contact Processing - Google Patents

Contact Processing

Info

Publication number
GB201401896D0
GB201401896D0 GBGB1401896.4A GB201401896A GB201401896D0 GB 201401896 D0 GB201401896 D0 GB 201401896D0 GB 201401896 A GB201401896 A GB 201401896A GB 201401896 D0 GB201401896 D0 GB 201401896D0
Authority
GB
United Kingdom
Prior art keywords
contact processing
contact
processing
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
GBGB1401896.4A
Other versions
GB2522711A (en
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Exony Ltd
Original Assignee
Exony Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Exony Ltd filed Critical Exony Ltd
Priority to GB1401896.4A priority Critical patent/GB2522711A/en
Publication of GB201401896D0 publication Critical patent/GB201401896D0/en
Publication of GB2522711A publication Critical patent/GB2522711A/en
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms
    • H04M3/5235—Dependent on call type or called number [DNIS]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/18—Comparators
GB1401896.4A 2014-02-04 2014-02-04 Contact Processing Withdrawn GB2522711A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
GB1401896.4A GB2522711A (en) 2014-02-04 2014-02-04 Contact Processing

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB1401896.4A GB2522711A (en) 2014-02-04 2014-02-04 Contact Processing

Publications (2)

Publication Number Publication Date
GB201401896D0 true GB201401896D0 (en) 2014-03-19
GB2522711A GB2522711A (en) 2015-08-05

Family

ID=50344370

Family Applications (1)

Application Number Title Priority Date Filing Date
GB1401896.4A Withdrawn GB2522711A (en) 2014-02-04 2014-02-04 Contact Processing

Country Status (1)

Country Link
GB (1) GB2522711A (en)

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1994495A2 (en) * 2006-01-27 2008-11-26 Teletech Holdings Inc. Performance optimization
US7873156B1 (en) * 2006-09-29 2011-01-18 Verint Americas Inc. Systems and methods for analyzing contact center interactions
US8824653B2 (en) * 2010-09-08 2014-09-02 Cox Communications, Inc. Identifying actions to take with regard to repeat callers
US8630892B2 (en) * 2011-08-31 2014-01-14 Accenture Global Services Limited Churn analysis system

Also Published As

Publication number Publication date
GB2522711A (en) 2015-08-05

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Legal Events

Date Code Title Description
WAP Application withdrawn, taken to be withdrawn or refused ** after publication under section 16(1)