GB201308059D0 - Remote Communication Device Call Origination Using a Data Channel Communication Path - Google Patents

Remote Communication Device Call Origination Using a Data Channel Communication Path

Info

Publication number
GB201308059D0
GB201308059D0 GBGB1308059.3A GB201308059A GB201308059D0 GB 201308059 D0 GB201308059 D0 GB 201308059D0 GB 201308059 A GB201308059 A GB 201308059A GB 201308059 D0 GB201308059 D0 GB 201308059D0
Authority
GB
United Kingdom
Prior art keywords
rcd
caller
tsp
data channel
phone number
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
GBGB1308059.3A
Other versions
GB2503780B (en
GB2503780A (en
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
GM Global Technology Operations LLC
General Motors LLC
Original Assignee
GM Global Technology Operations LLC
General Motors LLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US13/477,758 external-priority patent/US9510158B2/en
Application filed by GM Global Technology Operations LLC, General Motors LLC filed Critical GM Global Technology Operations LLC
Publication of GB201308059D0 publication Critical patent/GB201308059D0/en
Publication of GB2503780A publication Critical patent/GB2503780A/en
Application granted granted Critical
Publication of GB2503780B publication Critical patent/GB2503780B/en
Expired - Fee Related legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/30—Services specially adapted for particular environments, situations or purposes
    • H04W4/40—Services specially adapted for particular environments, situations or purposes for vehicles, e.g. vehicle-to-pedestrians [V2P]
    • H04W4/44—Services specially adapted for particular environments, situations or purposes for vehicles, e.g. vehicle-to-pedestrians [V2P] for communication between vehicles and infrastructures, e.g. vehicle-to-cloud [V2C] or vehicle-to-home [V2H]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W8/00—Network data management
    • H04W8/22—Processing or transfer of terminal data, e.g. status or physical capabilities
    • H04W8/24—Transfer of terminal data
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
    • H04M2203/6081—Service authorization mechanisms
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/029—Location-based management or tracking services

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Databases & Information Systems (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Meter Arrangements (AREA)

Abstract

A system and method for carrying out communications with a remote communication device (RCD) utilizes a data channel communication path to provide a call request from the RCD to a telematics services provider (TSP). In response to the call request, the TSP obtains a temporary phone number and sends it back to the RCD which then places a voice call to the TSP using the phone number. The received call is connected to an advisor to handle voice communication with the caller using the RCD. Based on the prior association of the assigned temporary phone number with the calling RCD, the TSP is able to recognize the caller or calling device based on the number called and then automatically provide the advisor with relevant information about the caller or calling RCD, such as the caller's name or subscription account information.
GB1308059.3A 2012-05-04 2013-05-03 Remote Communication Device Call Origination Using a Data Channel Communication Path Expired - Fee Related GB2503780B (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US201261643221P 2012-05-04 2012-05-04
US13/477,758 US9510158B2 (en) 2012-05-04 2012-05-22 Remote communication device call origination using a data channel communication path

Publications (3)

Publication Number Publication Date
GB201308059D0 true GB201308059D0 (en) 2013-06-12
GB2503780A GB2503780A (en) 2014-01-08
GB2503780B GB2503780B (en) 2014-11-12

Family

ID=48627296

Family Applications (1)

Application Number Title Priority Date Filing Date
GB1308059.3A Expired - Fee Related GB2503780B (en) 2012-05-04 2013-05-03 Remote Communication Device Call Origination Using a Data Channel Communication Path

Country Status (2)

Country Link
DE (1) DE102013208110B4 (en)
GB (1) GB2503780B (en)

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6130933A (en) * 1996-02-02 2000-10-10 Genesys Telecommunications Laboratories, Inc. Apparatus and methods for coordinating telephone and data communications
US6385191B1 (en) * 1996-11-14 2002-05-07 Avaya Technology Corp. Extending internet calls to a telephony call center
GB9802547D0 (en) * 1998-02-05 1998-04-01 British Telecomm Call centre
US7218925B2 (en) * 2002-06-06 2007-05-15 General Motors Corporation Method of initiating a telematics service
US20090168974A1 (en) * 2007-12-26 2009-07-02 General Motors Corporation Vehicle emergency call handling and routing to psaps

Also Published As

Publication number Publication date
GB2503780B (en) 2014-11-12
DE102013208110A1 (en) 2013-11-07
DE102013208110B4 (en) 2020-11-26
GB2503780A (en) 2014-01-08

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Legal Events

Date Code Title Description
PCNP Patent ceased through non-payment of renewal fee

Effective date: 20180503